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Pit boss skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical pit boss skills. We ranked the top skills for pit bosses based on the percentage of resumes they appeared on. For example, 39.6% of pit boss resumes contained customer service as a skill. Continue reading to find out what skills a pit boss needs to be successful in the workplace.

11 pit boss skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pit bosses use customer service:

Provide HR functions as a supervisor, including personnel actions* Customer Service and Complaint Management
Pit Boss responsibilities included monitoring the table balances, and payouts, ordering money, and customer service.

2. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how pit bosses use casino floor:

Showed staff how to manage a casino floor, through casino operations experience.
Managed 100 plus dealers on daily activities on the casino floor.

3. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how pit bosses use state regulations:

Monitored game operations to ensure compliance with Federal and state regulations.
Observed table games in action and enforced procedures and state regulations.

4. Internal Controls

Here's how pit bosses use internal controls:

Ensured compliance with Gaming Commission regulations and internal controls, as well as departmental policies and procedure.
Ensured compliance with Casino Control Commission regulations along with company procedures and internal controls.

5. Game Operations

Here's how pit bosses use game operations:

Monitored game operations, to ensure that house rules were followed, and employees provided prompt and courteous service.
Monitored game operations, ensuring house rules are followed and employees provide prompt service.

6. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how pit bosses use federal regulations:

Monitor game operations to ensure procedures are in compliance with house rules as well as state and federal regulations.
Monitor game operations to ensure that house rules are followed, that tribal, state and federal regulations are adhered to.

7. Blackjack

Here's how pit bosses use blackjack:

Supervised two Blackjack tables and or Pai Gow tables .
Maintained integrity of table games operations by supervising blackjack dealers.

8. Food Preparation

Here's how pit bosses use food preparation:

Trained and oriented new food service workers in the proper food preparation procedures that are followed in the restaurant.

9. Customer Complaints

Here's how pit bosses use customer complaints:

Responded to and effectively handled customer complaints in a discreet, professional manner.
Handle customer complaints and requests as needed.

10. Game Rules

Here's how pit bosses use game rules:

Educated customers and co-workers on game rules and mathematical probabilities of various wagers.
Educated customers on game rules and mathematical probabilities of various wagers.

11. Monetary Transactions

Here's how pit bosses use monetary transactions:

Supervised dealers conducting monetary transactions, dealing casino games while following regulatory requirements as set by the Illinois Gaming Board.
Supervised Table Games, trained and mentored dealers, monitored all monetary transactions

What skills help Pit Bosses find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of pit boss skills to add to your resume

The most important skills for a pit boss resume and required skills for a pit boss to have include:

Customer Service
Casino Floor
State Regulations
Internal Controls

Game Operations
Federal Regulations
Blackjack
Food Preparation

Customer Complaints
Game Rules
Monetary Transactions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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