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Pit supervisor skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical pit supervisor skills. We ranked the top skills for pit supervisors based on the percentage of resumes they appeared on. For example, 43.2% of pit supervisor resumes contained guest service as a skill. Continue reading to find out what skills a pit supervisor needs to be successful in the workplace.

12 pit supervisor skills for your resume and career

1. Guest Service

Here's how pit supervisors use guest service:

Managed team of 10; ensured integrity of all operations including cash handling activities while maintaining exceptional guest service.
Maintained company guest service standards at all time, while promoting outstanding guest relations.

2. Floor Supervisors

Here's how pit supervisors use floor supervisors:

Assisted in scheduling dealers and floor supervisors every week.
Maintained card inventory Resolved customer issues Communicate with other departments Create a friendly atmosphere for guests Supervised Floor Supervisors

3. Player Disputes

Here's how pit supervisors use player disputes:

Recorded cash transactions and ensured table banks were balanced; used problem solving skills to solve player disputes.

4. Relevant Facts

Here's how pit supervisors use relevant facts:

Inform Pit Supervisor or other personnel of any important or relevant facts regarding specific players.

5. Guest Satisfaction

Here's how pit supervisors use guest satisfaction:

Ensured high levels of guest satisfaction were maintained throughout the property.
Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pit supervisors use customer service:

Mitigated security risks, provided outstanding customer service, and developed new accounts.
Supervised up to six dealers regarding policy and procedures, game security, and customer service.

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7. Mine Plan

Here's how pit supervisors use mine plan:

Lead implementation of Mine plan, and communicate work assignments to employees.

8. CTR

Here's how pit supervisors use ctr:

Performed duties of Casino Pit Manager, including Pit set-up, scheduling and MTL, CTR tracking.
Fill out CTR forms for all guests that are CTR.

9. Departmental Policies

Here's how pit supervisors use departmental policies:

Insured adherence to departmental policies and procedures.

10. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how pit supervisors use disciplinary actions:

Shared strategies for writing supporting documentation for recommended disciplinary actions and promotions.
Involved in all disciplinary actions and any terminations when necessary.

11. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how pit supervisors use safety procedures:

Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
Schedule and operate racing clinics.Safety Champion Ensure Company safety procedures are adhered to by conducting audits and communication with employees.

12. Game Rules

Here's how pit supervisors use game rules:

Explain and interpret house rules, such as game rules or betting limits8) .
Educated customers and co-workers on game rules and mathematical probabilities of various wagers.

What skills help Pit Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of pit supervisor skills to add to your resume

The most important skills for a pit supervisor resume and required skills for a pit supervisor to have include:

Guest Service
Floor Supervisors
Player Disputes
Relevant Facts

Guest Satisfaction
Customer Service
Mine Plan
CTR

Departmental Policies
Disciplinary Actions
Safety Procedures
Game Rules

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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