Team Member
Pizza Hut job in Spruce Pine, NC
Pizza Hut Team Member Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty - Inside and Out and Own the Guest Experience Everyday Pay Rate(If Applicable): Duties/Responsibilities
* Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training
* Always Puts Customer Needs First
* Promote Positive Restaurant Culture (Live Life Unboxed!)
* Delivers on Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Deliver High Customer Satisfaction Results
* Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Completes Cleaning Duties and Sidework Daily
* Provides Excellent Customer Service on Telephone Calls
* Cleans and Washes Dishes
* Assist with Food Preparation and Ready 4 Customer Practices
* Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - Role Specific
* Passion for Customer Service
* (Shoulder 2 Shoulder and Learning Zone Courses Completed)
Server
Pizza Hut job in Asheville, NC
Pizza Hut Team Member Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty - Inside and Out and Own the Guest Experience Everyday Pay Rate(If Applicable): Duties/Responsibilities
* Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training
* Always Puts Customer Needs First
* Promote Positive Restaurant Culture (Live Life Unboxed!)
* Delivers on Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Deliver High Customer Satisfaction Results
* Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Completes Cleaning Duties and Sidework Daily
* Provides Excellent Customer Service on Telephone Calls
* Cleans and Washes Dishes
* Assist with Food Preparation and Ready 4 Customer Practices
* Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - Role Specific
* Passion for Customer Service
* (Shoulder 2 Shoulder and Learning Zone Courses Completed)
Crew Member
Asheville, NC job
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
At Chipotle, we've created a better place to eat and work. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path - over 80% of our managers were promoted from Crew. We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. We'll provide the training you need to feel confident working at any station - grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and it's up to each of our team members to create the friendly atmosphere that our customers expect and enjoy. So, whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook or no experience at all, we're always looking for passionate and enthusiastic people to join our team. If this sounds like something you'd like to be a part of, we'd love to meet you! See more details below and apply today.
WHAT'S IN IT FOR YOU
Tuition assistance (100% coverage for select degrees or up to $5,250/year)
Free food (yes, really FREE)
Medical, dental, and vision insurance
Digital Tips
Paid time off
Holiday closures
Competitive compensation
Full and part-time opportunities
Opportunities for advancement (80% of managers started as Crew)
WHAT YOU'LL BRING TO THE TABLE
A friendly, enthusiastic attitude
Passion for helping and serving others (both customers and team members)
Desire to learn how to cook (a lot)
Be at least 16 years old
Ability to communicate in the primary language(s) of the work location
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit *****************
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact
...@chipotle.com
if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
Restaurant Staff Customer Service Associate (Restaurant)
Hendersonville, NC job
Taco Bell - Hendersonville is looking for a full time or part time Restaurant Staff team member to join our team in Hendersonville, NC. The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards. Restaurant Staff responsibilities include: -Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions. -Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage. -Ensure all products are stocked, maintained, and prepared according to company quality standards. -Maintain a clean, safe working environment. -Clean the customer service areas by following the proper procedures as directed by the manager on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units. -Demonstrate fiscal responsibility with all company assets by following company cash handling policies. -Demonstrate ability to be a team player by contributing to the teams success and communicating effectively with other Customer Service Representatives. -Assume additional responsibilities as assigned. -Maintain or exceed standards of appearance, cleanliness, hygiene, and health standards. -Frequent washing of hands. A qualified candidate will have: -A high school diploma or equivalent or higher preferred but not required -Strong work ethic and willingness to learn -Demonstrated ability to work in a team environment. We look forward to seeing you for an interview for our full time or part time Restaurant Staff role at Taco Bell - Hendersonville soon!RequiredPreferredJob Industries
Other
Customer Service/Cashier/ Counter
Canton, NC job
Now hiring all customer service positions including counter service, drive thru service, order assemblers and presenters, Candidates must be friendly and focused on details. Position is customer focused so people skills are a must. All shifts available. We offer flexible scheduling to meet most needs.
* Pay is based on availability and experience. Up to $15 an hour
* Premium pay for early mornings, late nights and weekends.
* Flexible scheduling
* Free uniforms
* Free meals when working
* Educational assistance (up to $2500)
* Advancement opportunities.
* we e-verify
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
Amazing Evening Associates Wanted
Black Mountain, NC job
FREE UNIFORMS & SHOES FREE MEALS DAILY & EMPLOYEE DISCOUNT PROGRAM TUITION ASSISTANCE AVAILABLE FLEXIBLE SCHEDULING!! (Play a Sport and can only work one day a week? We got you!!) WEEKLY & DAILY PAY AVAILABLE FULL TIME EMPLOYEES, PAID VACATION AFTER ONE YEAR
Description:
McDonald's and its independent franchisees care about their employees and that's why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald's or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald's and would recommend working at one of our restaurants. A Crew Team Member at McDonald's is more than just a paycheck - it's a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities...we're committed to becoming America's Best First Job.
See a day in the life of a Crew Team Member at McDonald's
************************************************************
Requirements:
We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever.
You'll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so.
So what does a member of our Crew Team get to do??
- Connect with customers to ensure they have a positive experience
- Help customers order their favorite McDonald's meals
- Prepare all of McDonald's World Famous food
- Partner with other Crew and Managers to meet daily goals and have fun
- Keep the restaurant looking fantastic
All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. For job openings on your schedule - part time or full time - give us a try. You must be 16 years of age or older to work as a Crew Member at McDonald's.
Additional Info:
This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
Requsition ID: PDX_MC_2A5DED40-EB0B-4B80-8124-B04DE1304B45_9966
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Manager - Little Caesars Toga - 280 Asheville Hwy, Sylva NC
Sylva, NC job
Job Description
Little Caesars - Toga - Store #13 - 280 Asheville Hwy, Sylva NC
The Restaurant Manager builds and supervises a team that achieves Little Caesars goals of customer satisfaction, sales and profitability and operates the restaurant according to company standards and procedures.
The Manager receives direction and training from the Owner and/or Area Supervisor. During each shift, the Manager motivates, directs and coaches colleagues to work proficiently at their assigned stations, and then follows-up to ensure tasks are completed in a timely manner, according to Little Caesars procedures.
The Manager is responsible for supervising all colleagues including those under the age of 18 years old. The Manager will ensure the restaurant is prepared to meet the needs of customers and will work diligently to ensure each customer is satisfied with the service and products they receive.
The Manager supports the Owner and/or Area Supervisor and is responsible for building sales and controlling costs by using all cost-control tools and processes. The Manager also trouble shoots operational problems and finds acceptable solutions.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.
This Little Caesars location is an equal opportunity employer. To apply, complete employment application and visit the Little Caesars store.
Team Member
Pizza Hut job in Asheville, NC
Pizza Hut Team Member Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty - Inside and Out and Own the Guest Experience Everyday Pay Rate(If Applicable): Duties/Responsibilities
* Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training
* Always Puts Customer Needs First
* Promote Positive Restaurant Culture (Live Life Unboxed!)
* Delivers on Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Deliver High Customer Satisfaction Results
* Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Completes Cleaning Duties and Sidework Daily
* Provides Excellent Customer Service on Telephone Calls
* Cleans and Washes Dishes
* Assist with Food Preparation and Ready 4 Customer Practices
* Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - Role Specific
* Passion for Customer Service
* (Shoulder 2 Shoulder and Learning Zone Courses Completed)
Team Member
Pizza Hut job in Marion, NC
Pizza Hut Team Member Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty - Inside and Out and Own the Guest Experience Everyday Pay Rate(If Applicable): Duties/Responsibilities
* Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training
* Always Puts Customer Needs First
* Promote Positive Restaurant Culture (Live Life Unboxed!)
* Delivers on Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Deliver High Customer Satisfaction Results
* Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Completes Cleaning Duties and Sidework Daily
* Provides Excellent Customer Service on Telephone Calls
* Cleans and Washes Dishes
* Assist with Food Preparation and Ready 4 Customer Practices
* Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - Role Specific
* Passion for Customer Service
* (Shoulder 2 Shoulder and Learning Zone Courses Completed)
Kitchen Team Member/Cook
Morganton, NC job
In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
*GAME TIME ENERGY, LIFETIME EXPERIENCE*
You'll work directly within the Heart of House as a Kitchen Team Member/Cook. You will work in multiple stations, inclusive of Chip, Shake, Grill, Southwest, and Expo. Through the production of all Buffalo Wild Wings food items, you'll be key in creating legendary experiences for our guests.
*HOME OF THE GREATEST OF ALL TIMES*
Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits and the game is always on - well, that's just another day at the office.
* Weekly Pay
* Flexible Schedule
* Shift meal discount and family dining discount*
* Best in Class Training & Continuous Learning
* Advancement Opportunities
* Paid Time Off*
* 401(k) Retirement Plan*
* Tuition Benefits*
* Medical, Dental and Vision*
* Champions of Hope*
* Cash Referral Program
* Journey Wellbeing Support Tool
* PerkSpot Discount Program
* Recognition Program
* Slip Resistant Shoes Programs
* Community & Charitable Involvement
* Igniting Dreams Grant Program
* Training Contests
*YOU GOT THIS*
* You are 16 years of age (or higher, per applicable law).
* You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
Team Member
Pizza Hut job in Hendersonville, NC
Pizza Hut Team Member Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty - Inside and Out and Own the Guest Experience Everyday Pay Rate(If Applicable): Duties/Responsibilities
* Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training
* Always Puts Customer Needs First
* Promote Positive Restaurant Culture (Live Life Unboxed!)
* Delivers on Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Deliver High Customer Satisfaction Results
* Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Completes Cleaning Duties and Sidework Daily
* Provides Excellent Customer Service on Telephone Calls
* Cleans and Washes Dishes
* Assist with Food Preparation and Ready 4 Customer Practices
* Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - Role Specific
* Passion for Customer Service
* (Shoulder 2 Shoulder and Learning Zone Courses Completed)
Food Champion
Greeneville, TN job
Hiring up to $14 per hour for talented Food Champions! You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
You enjoy serving others with a "Here to Serve" attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You'll also prepare and store food ingredients and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Key Behaviors
+ Being friendly and helpful to customers and co-workers
+ Meeting customer needs and taking steps to solve food or service issues
+ Working well with other team members and accepting coaching from the leadership team
+ Having a clean and tidy appearance and good work habits
+ Communicating with customers, fellow team members, and leaders in a positive manner
Customer Service/Cashier/ Counter
Canton, NC job
Now hiring all customer service positions including counter service, drive thru service, order assemblers and presenters, Candidates must be friendly and focused on details. Position is customer focused so people skills are a must. All shifts available.
+ Pay is based on availability and experience. Up to $15 an hour
+ Premium pay for early mornings, late nights and weekends.
+ Flexible scheduling to meet most needs
+ Free uniforms
+ Free meals when working
+ Educational assistance (up to $2500)
+ Advancement opportunities.
+ we e-verify
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
Requsition ID: PDX_MC_9D8F4090-D4A0-433E-B34F-CE3E2A2DEA0B_79667
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
General Manager
Pizza Hut job in Black Mountain, NC
Pizza Hut Restaurant General Manager (RGM) Reports to District Manager - Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.
Pay Rate(If Applicable):
Duties/Responsibilities
* Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
* Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
* Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
* Maintain Excellent Customer Service Standards
* Enforce and Follow Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
* Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
* Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
* Develop a Store Team that Has High Customer Satisfaction Results
* Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Work with District Manager to Keep Facility Up to Standard and in Good Repair
* Responsible for Restaurant P&L Management
* Evaluate and Improve Operational and Financial Performance of Restaurant
* Communicate Company Initiatives and Programs to Restaurant Teams
* Own the Career Development and Performance Management Process for Restaurant Team (MSM)
* Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
* Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
* Compliant with All Laws and Regulations
* Ensures a Safe Work Environment is Provided in Restaurant
* Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
* Demonstrate Trade Area Knowledge
* Manage and Maintain Positive Vendor Relationships
* Brand Steward for Pizza Hut Brand
* Maintain Restaurant Calendar
* Manages and adheres to Tasty Hut, LLC Handbook and Policies
* Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - All Roles
* Serv Safe Certified
* Lead On! Shift Leader
* MSM Course 10
* Proficient at Microsoft Office
* Lead On! General Manager and Computer basics
* Reliable Transportation
* Communicate, Give Feedback
* Valid Driver's License and Car Insurance Required
* Adhere to GM Schedule Requirements (Peak Hours)
* Criminal Background Check
* Motor Vehicle Record Check
Server - Customer Service
Morganton, NC job
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
Creating legendary experiences? No problem. As a Server, you know what it takes to create a personalized experience for guests. You will be responsible for presenting food and beverage options and will focus on guests within the dining room area of the restaurant.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office.
Weekly Pay
Flexible Schedule
Shift meal discount and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
You are of minimum age to serve alcoholic beverages (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Other
Guest Service Cashier
Morganton, NC job
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a cashier, you welcome guests when they enter the restaurant, making personalized and authentic connections. From order to payment, you will create legendary experiences for guest by managing the takeout process.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office.
Weekly Pay
Flexible Schedule
Shift meal discount and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
You are 16 years of age (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Other
Team Member
Morganton, NC job
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
You'll work directly within the Heart of House as a Kitchen Team Member/Cook. You will work in multiple stations, inclusive of Chip, Shake, Grill, Southwest, and Expo. Through the production of all Buffalo Wild Wings food items, you'll be key in creating legendary experiences for our guests.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office.
Weekly Pay
Flexible Schedule
Shift meal discount and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
You are 16 years of age (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Other
Shift Leader
Pizza Hut job in Forest City, NC
TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
* a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
* b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
* a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
* i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
* ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
* iii. The final deposit will be all remaining cash plus checks, minus the change fund.
* iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
* v. Assure the "Weekly Deposit Log" is completed for each deposit made.
* b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
* i. Picks up validated deposit slips at the bank.
* ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log".
* iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member "banks", following all established manual and computer procedures.
* Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe.
* Establishes cash banks for delivery drivers.
* As needed, will operate cash drawer following established procedures for cash drawer operation.
* As necessary, money is removed from cash drawers from time to time and secured in the safe.
* Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
* Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
* Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
* Inform the RGM anytime cash short exceeds $5 for a day.
* Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
* a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
* b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
* c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
* FMS Product Cost Analysis Report
* FMS Daily Ideal Usage Report
* FMS Weekly Worksheet Report
* Bonus Calculation Sheet
* Profit and Loss Statement
* The General Ledger
* Prep Variance Report
* Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
* Assuring the Back of the House (BOH) is "optimized":
* i. Organized ... a place for everything, and everything in its place
* ii. Lineal Flow ... eliminate or minimize back tracking
* iii. Have all items located closest to the next step in the product assembly process
* iv. Minimize the number of steps taken and the reach needed for all items
* Assuring that team members are thoroughly trained.
* Ensuring that "prep levels' are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
* Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
* Ensuring products are prepared quickly in accordance with time standards.
* Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
* a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
* Believe the customer
* Listen to the customer
* Apologize to the customer
* Satisfy the customer
* Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
* If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
* Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
* Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
* Personally serving customers as required to meet the demand of the volume of business.
* Ensuring customers are greeted properly and seated as quickly as appropriate.
* Recognizing and dealing effectively with the special needs of customers.
* Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
* Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
* Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
* Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
* Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
* Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
* Delivering pizzas as necessary to meet the demands of the business.
* Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
* Maintaining Food Safe Temperatures for all ingredients and products.
* Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
* Ensuring that procedures for receiving, handling and storing ingredients are followed.
* Recognizing and correcting any raw ingredients or product problems.
* Maintaining inventory levels which assure product freshness and no outages.
* Eliminating the potential for cross contamination.
* Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
* Ensuring salad bar is maintained according to standards of operation (restaurant only).
* Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
* Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
* If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
* Following proper procedures to process customer orders.
* Personally preparing and cooking menu items as required to meet the demands of the volume of business.
* Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
* Maintaining inventory levels which assure product freshness and no outages.
* Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
* Assuring all products are prepared according to exact specifications, recipes and procedures.
* Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
* Restrooms.
* Table tops; booth backs and seats; and chair seats.
* Silverware, plateware, and glassware.
* Dining room floors.
* Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
* Attending training sessions.
* Reading "Rollout Guides" or other resources.
* Assisting the RGM with training restaurant team members of new procedures or changes.
* Participating in crew training and other actions in the restaurant to assure full and correct implementation.
* If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
* Building relationships with team members based on mutual trust and respect.
* Communicating and following the Daland "5 Star" Vision and Core Beliefs.
* Promoting teamwork.
* Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
* Informing the RGM of all team member grievances.
* Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
* Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
* Performing consistent administration of and compliance with Company policies and procedures.
* Communicating effectively with the crew and management team.
* Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
* Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
* Continuously recruiting and taking applications from job candidates.
* If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
* If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
* Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
* Following Company training policies and meeting Pizza Hut Training Standards.
* Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
* Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
* a.Activating team member behavior.
* (1) Providing guidance, direction, and reassurance to all team members.
* (2) Communicating non-negotiable standards of performance to team members.
* (3) Conducting team member meetings, group training sessions and Jump Start meetings.
* (4) Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
* (5) Communicating job assignments for each shift to team members and assuring each team member works their assignment.
* (6) Giving instructions to team members that are clear and assure understanding.
* (7) Assigning team members to breaks.
* (8) Sending team members home early if not needed due to business conditions.
* (9) Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
* (10) Assuring all opening, shift, and closing job duties are completed and performed correctly.
* b.Evaluating team member behavior.
* (1) Observing team member performance each shift.
* (2) Working along side team members and assisting in the performance of their tasks, as needed.=
* (3) Monitoring team member meals and signing team member meal guest checks.
* (4) Ensuring adherence to alcoholic beverage laws of the local community
* (5) Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
* c.Responding to team member behavior with consequences.
* (1) Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
* (2) Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
* Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
* Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
* Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
* Documenting required payroll data for team members, including accurate recording of hours;
* Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
* Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
* Engaging in positive community/public relations for Pizza Hut.
* Providing input for promotional ideas.
* Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
* Properly executing authorized marketing programs, including new product tests.
* Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
* Conducting routine Preventive Maintenance on the facility and equipment.
* Taking corrective actions pursuant to the RGM's safety inspections.
* Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
* Maintaining cleanliness and sanitation in all areas of the restaurant.
* Organizing all work space to ensure ease of operation.
* Providing a quality work environment that is safe and complies with all OSHA regulations.
* Cleaning and organizing refrigeration units.
* Ensuring floors are clean and free from obstruction.
* Keeping HVAC vents and filters clean.
* Ensuring trash is disposed of promptly and according to security procedures.
* Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
* Ensuring all equipment is used according to proper operational procedures.
* Keeping restrooms cleaned and stocked.
* Keeping food prep areas cleaned and sanitized according to approved procedures.
* Ensuring the daily cleaning and maintenance of all equipment.
* Correcting any unsafe conditions.
* Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
* Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
* Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
* Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
* Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
* Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
* Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
* Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
* Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
* Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
* Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
* Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
* Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
* Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
* At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
* Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
* Cash on hand is counted and reconciled against total sales.
* Total deposit is calculated, and a deposit is prepared.
* Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
* All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
* Completing, as required, the Weekly Sales Analysis and analyzing it.
* Completing the Weekly Inventory.
* Completing the payroll functions.
* Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
* Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
* Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
* Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
* Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
* Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
* Sufficient physical strength to lift most items used in the operation of the restaurant.
* Sufficient communication skills. Position involves communicating with team members, superiors and customers.
* Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
"Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Assistant Manager
Pizza Hut job in Burnsville, NC
Pizza Hut Assistant Restaurant General Manager (ARGM) Reports to Restaurant General Manager - Direct Your Shift Leaders, Trainers and Team Members to Enhance Systems That Create Smooth Operations. Learn Coaching Skills to Drive the Store's Culture and Daily Operations.
Pay Rate(If Applicable):
Duties/Responsibilities
* Assist RGM with Hiring, Training, Building a Bench of Key Holding Managers and Team Members in Restaurant
* Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
* Maintain Excellent Customer Service Standards
* Enforce and Follow Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Assist RGM with Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
* Ensure All Team Members Have the Tools and Knowledge Necessary for Success
* Develop a Store Team that Has High Customer Satisfaction Results
* Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Assist the RGM with Career Development and Performance Management Process for Restaurant Team (MSM)
* Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
* Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
* Compliant with All Laws and Regulations
* Ensures a Safe Work Environment is Provided in Restaurant
* Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
* Brand Steward for Pizza Hut Brand
* Assist RGM with Restaurant Calendar
* Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
* Manages and adheres to Employee Handbook and Policies
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - All Roles
* Serv Safe Certified
* Lead On! Shift Leader
* Proficient at Microsoft Office
* Lead On! Restaurant General Manager and Computer basics
* Reliable Transportation
* Communicate, give feedback in positive manner
* Valid Driver's License Preferred
* National Sex Offender Registry Check
* Motor Vehicle Record
* MSM Courses 7-9
Team Member
Pizza Hut job in Waynesville, NC
Pizza Hut Team Member Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty - Inside and Out and Own the Guest Experience Everyday Pay Rate(If Applicable): Duties/Responsibilities
* Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training
* Always Puts Customer Needs First
* Promote Positive Restaurant Culture (Live Life Unboxed!)
* Delivers on Pizza Hut Service Principals
* (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
* Deliver High Customer Satisfaction Results
* Follow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
* (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
* Completes Cleaning Duties and Sidework Daily
* Provides Excellent Customer Service on Telephone Calls
* Cleans and Washes Dishes
* Assist with Food Preparation and Ready 4 Customer Practices
* Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
* Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
* Exhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
* Other Duties as Assigned
Training/Requirements.
* Be A Customer Maniac! - Role Specific
* Passion for Customer Service
* (Shoulder 2 Shoulder and Learning Zone Courses Completed)