Planet Home Lending jobs - 57 jobs

Come join our amazing team and work from home! The Loss Mitigation Underwriting Quality Control Specialist primary responsibilities consist of reviewing the accuracy of work performed by the Loss Mitigation Underwriters including the review of approvals, denials, income calculations and final conversion calculations. Incumbent will review Underwriter documentation to determine if borrower applications and/or final calculations were reviewed and computed correctly, ensure required tasking is performed, that all required documentation is saved for future audit reviews. Perform all duties in accordance with company policies and procedures and all state and federal regulations. The target pay range for this position is $29.00 - $31.00 per hour. What you do: Review decisions and final modification calculations completed by Underwriters. Check files for completeness and accuracy. Ensure files are structured and saved based on company policies and procedures. Ensure Fiserv tasks are completed correctly. Track errors and/or issues to identify trends and training opportunities. Provide error reporting to management to assess potential process changes to streamline and improve results. Provide training to incoming new hires. Serve as a leader to peers and assist supervisor and manager on special projects. What you'll need: High school diploma or equivalent required Four (4) plus years of loss mitigation experience in either Underwriting, QC, HRD or Auditing required! Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get the opportunity to work with friends (and get some extra cash in your pocket!). Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. #Carrington #LI-GV1

Come join our amazing team and work remote from home! The Sr Claims &Recovery Analysis Loss Specialist is responsible for ensuring the proper incurred losses were identified and the financial reconciliation is accurately completed on all liquidated loans. Key reviewer of loss analysis decisions which include validating the determined responsibility and root cause for avoidable losses, ensuring they meet quality expectations and reflect proper decision rationale and supporting evidence and identify any bill back opportunities. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $23.00/hr - $26.50/hr. What you'll do: Review reconciliation of all loan advances once the GSE or Government Mortgage Insured “expense” claim has been paid. Confirm all prior tasking in LoanServ has been completed as well as update approval tasks as required per job aid upon the date the action occurs. Issue corrections identified during the Quality Review Process, communicating findings to Loss Specialist for remediation. Ensure Loss Specialist provides corrections as needed. Responsible for learning new skills and expand job knowledge to better perform assigned duties. Maintain monthly performance in alignment with quality expectations. Analyze multiple data elements in order to confirm the proper decision rationale and approve evidentiary support is included and written summaries are accurate. Validate research on incurred losses, using analytical skills and subject matter knowledge to confirm responsibility and bill back opportunities. Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations. Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. Look for opportunities to improve the department's processes and procedures, to reduce costs and eliminate non-essential and manual processes and activities. Keep Team Lead and Supervisor informed of all trends and problems including, but not limited to, exceptions identified in review of Loss Analysis processes. Moderate working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines. Moderate background in financial and loss analysis including ability to determine: all funds/advances due CMS have been recovered. Moderate ability to conduct quality assurance reviews. Preferred Accounting Background--Must possess the ability to complete financial reconciliations. Moderate computer skills with MS Word, Excel. Strong attention to details and excellent time management and organizational skills. Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting. Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to CMS and its Clients. Ability to substantiate facts and properly document them. Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties. Ability to make decisions that have moderate impact to immediate work unit. Ability to identify urgent matters requiring immediate action and properly escalating them. Ability to handle multiple tasks under pressure and changing priorities. What you'll need: High School diploma required; Associate/Bachelor Degree in accounting or other related field preferred. Two (2) or more years' quality assurance experience. Three (3) or more years' Loan Servicing platform experience for all default related activities such as Foreclosure, Bankruptcy, Default MI Claims, Loss Mitigation, etc. Previous FHA, VA, USDA and PMI claims experience preferred Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work remote from home! What you'll do: mortgage workflows and ensure regulatory compliance. Configures business rules, develops custom plugins, and integrate third-party systems to enhance operational efficiency for the mortgage lending division (MLD). Analyze system configuration and provide recommendations for optimization and adherence to best practice and/or established development standards. Serve as the requirements subject matter expert throughout the solution development lifecycle and take responsibility and ownership for the requirements artifacts produced. Perform all duties in accordance with the company's policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $100,000.00 to $130,000.00. What you'll need: Develop and maintain Encompass platform features, including business rules, input forms, custom fields, and workflow automation. * Build custom plugins and console application solutions using Encompass API's and object-oriented programming languages such as VB.NET and C#. * Implement API integrations with third-party services (e.g., credit, title, VOE/VOI) and other mortgagerelated tools. * Ensure system configuration and updates align with evolving regulatory requirements in the mortgage industry. * Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality solution throughout the project. * Work closely with business analysts, loan officers, and other stakeholders to understand business needs and deliver effective solutions. * Analyze system configuration and provide recommendations for optimization and adherence to best practice and/or established development standards * Responsible for monthly review of system performance metrics as they relate to Encompass Connects. * Coordinate with Carrington business partners for updates and customizations. * Responsible for Encompass system configuration to ensure system performs as required. Verify, manage, administer, communicate, and resolve Tier-3 system issues. * Serve as the requirements subject matter expert throughout the solution development lifecycle and take responsibility and ownership for the requirements artifacts produced. * Responsible for all administrative functions such as maintenance, data templates, document sets, fee tables, user hierarchy/access rights, and software upgrades. * Analyze software upgrades and what effects they have on the department prior to implementation. * Address system changes and procedure changes with the Operations and Product teams. * Build and maintain technical relationships with internal and external teams. * Effectively communicate technical proposals to team members and management. * Develop and maintain documentation for development standards, processes and procedures. * Perform system maintenance to ensure system is always available. * Provide end-user support, troubleshoot system issues, and manage system updates and version control. * Perform administrative functions for Encompass360 while following best practices for security and system management. Proficiency in programming languages VB.Net, JavaScript, CSS, HTML and C#. * Strong understanding of the loan origination workflow and processes. * Familiarity with deploying code using Azure servers and tools. • Experience in building custom plugins and console applications according to business needs using the Encompass API and SDK. * Strong knowledge of Encompass Loan Origination System Encompass Parter Connect, Third Party Originator (TPO) Connect, Encompas Consumer Connect, and Encompass Web and Developer Connect. * Experience with tools such as Postman and Microsoft Visual Studio. * Knowledge of business analysis process and definition of software requirements; familiarity with relational database and client-server concepts * Familiarity with Encompass integrations to external systems * Intermediate Microsoft Office technical skills * Strong analytical and problem-solving skills, with the ability to perform complex business and product requirement analysis and then translate them into configuration specifications * Ability to understand complex problems and to collaborate and explore alternative solutions * Ability to make decisions that have significant impact on the department's credibility, operations, and services • Excellent communication, and project management skills. * Able to adapt to changing project requirements, new technologies, and evolving client needs. * Efficiently manages tasks, meets deadlines, and organizes work, Bachelor's degree in business, computer science, information systems or analytical techniques required: equivalent work experience may be substituted. * Two plus (2+) years of Encompass system experience required; other loan origination system experience may be considered for otherwise highly qualified candidates. * Encompass Certification preferred. * Experience must include working independently on large and complex projects that built or enhanced production systems. Our Company: Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ********************* What We Offer: * Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. * Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. * Customized training programs to help you advance your career. * Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. * Educational Reimbursement. * Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Come join our amazing team and work remote from home! The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target compensation range for this position is $26.00 to $29.00 per hour. ****THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING (NOT USING A TEMPLATE). What you'll do: Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans. Research issues to identify root causes and be able to execute a plan of action for resolution. Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction. Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries. Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution. Compile all corresponding supporting documentation relevant to the investigation findings. Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken. Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information. Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB). Ensure adhere to established department and company policies and procedures. Knowledge of Microsoft Office Suite required. Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred. Analytical, Detail oriented Ability to interact with senior management. Ability to make decisions that have significant impact on the department's credibility, operations, and services. Ability to organize and prioritize own work schedule on short-term basis. Strong math skills, balance and check results for accuracy Ability to compose letters. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints. What you'll need: High school diploma required; bachelor's degree or equivalent work experience preferred. Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work Remote ! Responsible for providing quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $58,000.00 to $70,000.00. What you'll do: Receives and review loans submissions, monitors incoming documents, and verifies data collected by Brokers. Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files. Organizes and inputs loan information received into the company's Loan Origination System (LOS). Maintains open files, orders appraisals, sends verifications, and acquires documentation related to Borrower and property. Ensures the quality and compliance of work with Company policies, procedures, and investor guidelines. Ensures that all loans are processed to meet Company and Investor guidelines Communicates with Escrow Officer/Settlement Agent, Title Officer, Realtor, Closing Agent, and Appraisal Management Company, and other external parties as required to resolve outstanding issues. Communicates with Sales Management, Account Executives, Operations Manager, Disclosure Department, Underwriting Department, Docs/Funding Department, and other internal staff as required to resolve outstanding issues. Informs Account Executive, Broker, and/or borrower about discrepancies in title, appraisals, credit, employment, income and other file related items and status of the loan. Reviews and evaluates credit information on mortgage loan documents to determine acceptability for loan programs. Pulls or verifies credit reports and flood certificates as needed. Submits completed file to Underwriting Department for approval. Obtains necessary stipulations to clear stipulations prior to docs and funding as required by Underwriting. Ensures compliance deadlines are met with regards to issuance of initial disclosures, approval letters and denial notices. Process 4506T, lock confirmations and request Change of Circumstance (COC's) as needed. Proactively monitors pipeline to ensure timely funding of loans. Assists Post Closing Department as needed with making the loan whole for purchase into secondary market. What you'll need: Maintains highly confidential information in accordance with Company's privacy policy concerning borrower's information (concerning borrower's confidential information) Must demonstrate thorough knowledge of all aspects of mortgage loan processing function and underwriting guidelines. Excellent computer skills and working knowledge of Microsoft Office products. Strong skill in the use of office machines such as computer, copiers, fax machines. Strong customer service skills. Requires extremely high level of organizational skills and ability to work on several tasks simultaneously. Ability to maintain constant contact with borrower and internal office staff. Ability to communicate effectively both verbally and in writing. Ability to handle detailed assignments. Ability to organize and prioritize workload and meet deadlines. Requires a High School diploma or equivalent work experience. Three or more years Loan Processing work experience required. Encompass/Empower experience preferred. Desktop Underwriting (“DU”), Loan Prospector (“LP”) and/or other Automated Underwriting Engines (“AUS”) experience preferred. Our Company: Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: **************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Come join our amazing team and work Remote ! Responsible for daily input of loan applications submissions from wholesale brokers into internal loan origination system. Perform all duties in accordance with company policies and procedures and all state and federal regulations. The target pay range for this position is $38,000.00 to $50,000.00. What you'll do: Receives loan applications submissions from wholesale brokers either by electronic data file or hard copy file. Enter or verifies information into loan origination system. Reviews new loan documentation to assure accuracy. Submits file to Wholesale Account Manager for processing. Assists departmental support staff when necessary What you'll need: Maintains moderate confidential information concerning loan applicants. Requires some organizational skills and ability to work on several files simultaneously. Requires some communication with internal office staff Moderate coordination for various duties required. Office machines such as computer, copiers, fax machines Sitting for extended time periods. Hearing and vision within normal range. Ability to handle detailed assignments. Ability to organize and prioritize workload and meet deadlines. Moderate computer skills and working knowledge of Microsoft Office products High school diploma or equivalent work experience. Two to four years loan setup experience Our Company: Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: **************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Come join our amazing team and work remote from home! The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. What You'll Do: Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan. Knowledge of Microsoft Office Suite required Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred Analytical, Detail oriented Ability to interact with senior management Ability to make decisions that have significant impact on the department's credibility, operations, and services Ability to organize and prioritize own work schedule on short-term basis Strong math skills, balance and check results for accuracy Ability to compose letters Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints What you'll need: High school diploma or GED required. College education preferred but not required. Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work remote from home! The Loss Mitigation Underwriter II will be responsible for underwriting loss mitigation applications in accordance with Treasury, Company and Investor guidelines while following company's policies and procedures under general supervision. Makes sound underwriting decisions and ensures that all decisions meet legal and policy requirements. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Loss Mitigation Underwriter II level is the Intermediate level role in the job family and generally handles the moderately complex underwriting files while gaining additional knowledge and experience on the more complex files. The target pay range for this position is $25.00-$27.00 per hour. . What you'll do: Perform a thorough analysis to ensure the quality of each loan and to determine compliance with Treasury, Company and Investor guidelines. Conduct Verification of Income (VOI). Calculate customer's front and back-end debt to income ratio. Verify occupancy, hardship and income. Apply payment waterfall to determine workout eligibility (repurchase plans, forbearances, modifications or liquidation options). If applicable, identify the type(s) and amounts of liquid assets the borrower holds. Determine and communicate needed conditions to properly document the file (reason for default letter, updated pay stubs, bankruptcy papers, etc.). Complete system tasks as required to maintain compliance with Treasury, Company and Investor guidelines. Document final decision and update system of record. Perform other duties as assigned. What you'll need: High school diploma or equivalent required. Two (2) to three (3) years of underwriting background or servicing/loss mitigation experience Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. #LI-GV1

Come join our amazing team and work a hybrid schedule! The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity. Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is $21.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being fully bilingual English/Spanish. What you'll do: * Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. * Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. * Counsels borrowers on their options through education of alternative solutions. * Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. * Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. * Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower "Request for Mortgage Assistance" package in compliance with department policies and procedures. * May function as the single point of contact for a borrower. * May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. * Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. * Assist with loan servicing website payments, denied access, password resets. * Respond to escrow, loss draft and closing document inquiries. * Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages. * Perform other duties as assigned. What you'll need: * High school diploma or equivalent work experience. * Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. * Experience in the Banking, Mortgage/Loan Servicing industries preferred. * Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act. * Knowledge of relevant and industry-specific computer software packages. * Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. * Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy). * Ability to understand basic collection issues and to collaborate and explore alternative solutions. * Ability to apply state, federal and company requirements and make proper decisions. * Ability to organize thoughts and ideas into understandable terminology. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: * Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. * Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. * Customized training programs to help you advance your career. * Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. * Educational Reimbursement. * Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. ******************************* Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Come join our amazing team and work remote from home! The Web Developer Responsible for developing, enhancing, and maintaining web and mobile applications using .NET technologies and Microsoft Azure. This role supports the ongoing development of multiple mobile applications originally created by external contractors, requiring the ability to understand existing codebases, fix issues, and implement new features using .NET MAUI. Work closely with senior developers to deliver secure, reliable, and scalable solutions that support business operations. Perform all duties in accordance with company policies, as well as applicable federal and state regulations.. The target pay range for this position is $95,000.00 to $130,000.00. What you'll do: Develop and maintain web applications using ASP.NET Core and C#. Support and enhance existing mobile applications using .NET MAUI. Analyze and improve mobile app codebases delivered by third-party contractors. Implement new features, bug fixes, and performance improvements. Assist with developing RESTful APIs and integrating mobile and web clients. Write and optimize SQL queries and stored procedures. Deploy and manage applications using Azure App Services, Functions, and related cloud resources. Use Git or Azure DevOps for source control and participate in code reviews. Follow secure coding practices and assist in troubleshooting application issues. Collaborate with senior developers, QA testers, and product stakeholders. Prepare basic technical documentation and update existing documentation as needed. Stay current with Microsoft technologies, especially .NET MAUI and cloud tooling. What you'll need: Software and Web Development Strong understanding of C#, .NET Core, MVC, Web API, and object-oriented programming. Familiarity with HTML, CSS, JavaScript, and responsive design principles. Ability to write clean, maintainable, and well-documented code. Understanding of asynchronous programming and dependency injection. Mobile Development Hands-on experience or strong interest in .NET MAUI, Xamarin, or mobile application development. Ability to maintain and enhance existing mobile apps created by contractors. Knowledge of mobile UI patterns and app lifecycle management on iOS and Android. Azure Cloud Development Experience with Azure App Services, Azure Functions, Azure Storage, or SQL Database. Understanding of cloud deployment processes and basic CI/CD workflows. API Development and Integration Knowledge of RESTful API design and integration practices. Familiarity with Swagger/OpenAPI documentation. Collaboration and Problem Solving Ability to work in an Agile/Scrum team. Strong communication skills and willingness to ask questions and learn from senior engineers. Desire to grow into a more senior or mobile-focused engineering role. Bachelor's degree in Computer Science or related field, or equivalent professional experience. Two to four (2 to 4) years of experience in .NET development. Mobile development experience or demonstrated interest in .NET MAUI. Experience with Azure cloud services is preferred. Team player with strong communication and self-motivation. What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. We are an Equal Opportunity Employer

Come join our amazing team and work remote from home! The Service Release and Acquisition Specialist is responsible for interacting with Buyers and Servicers to coordinate acquisitions and service releases. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations. The target pay range for this position is $21.00/hr - $22.00/hr. What you'll do: Develops and maintains project schedules and task lists for loan acquisitions and servicing transfers. Maintains/monitors acquisition project task lists and post conversion task lists. Notifies and coordinates with servicing teams to complete tasks required for a service release. Generates reports/lists required by new Servicer for servicing transfers. Ensures data provided to new Servicer is complete and accurate. Produces and maintains concise reporting on service release information. Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer. Coordinates conference calls between all involved parties to ensure efficient acquisitions/releases. Assists Management in developing and/or updating department procedures. Prepares and/or reviews reports/data files received for acquisitions. Assists Management with planning, distributing and monitoring post-acquisition tasks. Tracks delivery of required acquisition reports and distributes to appropriate servicing teams. Participates in acquisition data mapping sessions. What you'll need: High school diploma or equivalent work experience, some college preferred. A minimum of two years in mortgage banking experience Skills in Microsoft Word and Excel required. Must be able to create spreadsheets for reporting. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work remote from home! The Title Foreclosure Specialist will be responsible for taking foreclosure abstract orders from the lender and preparing an abstractor report using partners. Preform a quality control on all files before sending to foreclosure attorney and lender. Update files as requested and also perform searches. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $23.00-$25.00 an hour. What you'll do: Monitor assigned foreclosure e-mail box. Order requested foreclosure abstracts from stated company partner(s) and update per attorney request. Perform quality control evaluation once foreclosure abstract is received and before completed product is sent to client. Determine if a file is acceptable. Monitor vendor turnaround times for counseling and process improvements. Perform other duties as assigned. What you'll need: High School diploma or equivalent work experience. Two (2) to five (5) years' title, settlement services or mortgage experience. Our Company: Vylla Title, LLC is part of The Carrington Companies. We are a full service title agent committed to providing the highest level of service. Our national footprint and full-service model offer a truly progressive approach to managing transactions and creating extraordinary experiences every step of the way. We offer a broad array of services for residential and commercial transactions, with years of expertise to serve many unique client needs. We love what we do and offer an exceptional place to work where you can be part of a strong team. That's why we say we're not just a team, but a “Vyllage.” Accelerate your career and join our Vyllage today! To read more visit: ******************* What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. #Carrington #LI-GV1

Come join our amazing team and work a remote schedule! The Vendor Management QA Analyst I will be responsible for monitoring the activities of the Vendor Management Operations to ensure accuracy, timeliness, and quality of vendor profiles and its compliance with company, investors, and regulatory requirements. Assist with the establishment and enforcement of quality assurance standards and compliance measures for vendor management. Perform all duties in accordance with the company's policies and procedures, investor guidelines, all US state and federal laws and regulations wherein the company operates. The approved Target Pay range for this position is $26.00 - $28.00. What you'll do: Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards. Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies. Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures. Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications. Review and process vendors' contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor. Responsible for preparing and submitting necessary documentation to automate department reports and vendors' scorecards. Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders. Review and respond to internal and external audit requests received by the department as needed. Evaluate monthly published scorecards and prepare Monthly Vendors' Oversight Executive Summary. Process vendor communication requests, including tracking acknowledgements as required. Oversee the process of reviewing vendors' on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans. Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements. Perform other duties and special projects as assigned. What you'll need: High school diploma/GED or equivalent work experience. Bachelor's degree preferred. One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience. A minimum one (1) year experience in CMS vendor management operations. Management reporting experience is preferred. Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results. Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions. Proficient in MS office, in particular word, outlook, Excel and Visio. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritize and multi-task in a fast pace ever changing environment. Ability to organize and meet deadlines. Excellent document interpretive and comprehension skills. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-AE1

Come join our amazing team and work remote from home! The Loan Servicing Setup Specialist is responsible for the reconciliation and auditing of all originated loans boarded onto the servicing system against the final loan documents to ensure the uploaded information is accurate. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $18.00/hr - $19.00/hr. What you'll do: Analyze and audit newly originated loan files for quality and compliance. Audit closing documents pertaining to newly originated residential loans files and obtain any missing documents and arrange for errors to be corrected, such as deficiencies that would prevent agency eligibility. Identify post-close errors, documentation deficiencies and/or agency eligibility violations and work through to resolution with appropriate department(s). Setup details for pre-payment penalty loans added to the loan servicing system. Maintain company quality and daily production expectations. Setup newly boarded loans late charge details based on current late charge matrix. Setup newly boarded loans with correct task to ensure they are audited in a timely manner. Register, deactivate and make changes to MINs in the MERS system when necessary. Use internal databases to verify documents pertaining to a loans MERS status are being completed. Complete daily report activities as assigned. Assist acquisitions with validations of incoming transfers. Assist with setup and audit of prior servicer modifications in the Loan Servicing System. Assist with the validation forms for all incoming acquisitions as needed. Assist Special Loans with SCRA denials Knowledge of mortgage industry terminology Knowledge of Microsoft Suite at a basic level Ability to organize and prioritize own work schedule on short-term basis (longer that one month) and within allotted work schedule timelines Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly What you'll need: High school diploma or equivalent required. A minimum of one year experience in a mortgage servicing environment preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work remote from home! The General Correspondence Specialist is responsible for reviewing and responding to general inquiries from borrowers, attorneys and/or authorized third-parties, confirmed successor in interest, or non-authorized third-parties, escalations from call center, and other correspondence received by the company. General correspondence may include verbal complaints or inquiries received that are non-specific and/or unrelated to the servicing of a customer's mortgage. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target pay range for this position is $23.50/hr - $25.50/hr. What you'll do: Review incoming written inquiries from requesters that are non-specific and/or unrelated to the servicing of a customer's mortgage. Perform factual analyses of loan information, as necessary, and identify what information should be communicated in response to the general correspondence. Collaborate with other business units to assess appropriate resolution, when necessary. Compose responses or utilize standard templates that can be customized to respond to requesters, summarizing essential information, outcomes of actions taken, and final resolution. Review and respond to escalated verbal complaints received from the Customer Contact Division. Provide support by drafting and sending letters requested by Legal and other escalation departments. Provide support to the Dispute Team when applicable, and provide general administrative support as needed. Adhere to established department and company policies and procedures. Intermediate knowledge of Microsoft Word, Excel and Powerpoint Knowledge of relevant industry-specific software packages preferred Excellent analytical skills, unbiased thinker with ability to remain flexible Strong time management and organizational skills Ability to interact with senior management Ability to understand, remember, and apply oral and/or written instructions or other information Ability to understand, remember, and communicate routine, factual information Ability to understand complex problems and to collaborate and explore alternative solutions Ability to apply common sense in performing job Ability to make decisions that have significant impact on the department's credibility, operations, and services Ability to organize thoughts and ideas into understandable terminology Ability to compose letters Ability to organize and prioritize own work schedule on a daily basis Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy Ability to understand and follow basic instructions and guidelines What you'll need: Equivalent combination of education and experience is considered High school diploma or GED required. College education preferred but not required Minimum of two (2) years related mortgage banking, and/or financial industry experience required. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work from home! Our Senior Loan Processor is responsible for providing quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range is $26.44/hr. - $28.84/hr. plus monthly incentive plan. What you'll do: Receives and review loans submissions, monitors incoming documents, and verifies data collected by Loan Officers or agents. Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files. Organizes and inputs loan information received into the company's Loan Origination System (LOS). Maintains open files, orders appraisals, sends verifications, and acquires documentation related to Borrower and property. Ensures the quality and compliance of work with Company policies, procedures, and investor guidelines. Ensures that all loans are processed to meet Company and Investor guidelines Communicates with Escrow Officer/Settlement Agent, Title Officer, Realtor, Closing Agent, and Appraisal Management Company, and other external parties as required to resolve outstanding issues. Communicates with Sales Management, Loan Officers, Operations Manager, Disclosure Department, Underwriting Department, Docs/Funding Department, and other internal staff as required to resolve outstanding issues. Informs loan officer, agent, and/or borrower about discrepancies in title, appraisals, credit, employment, income and other file related items and status of the loan. Reviews and evaluates credit information on mortgage loan documents to determine acceptability for loan programs. Pulls or verifies credit reports and flood certificates as needed. Submits completed file to Underwriting Department for approval. What you'll need: Maintains highly confidential information in accordance with Company's privacy policy concerning borrower's information (concerning borrower's confidential information) Must demonstrate thorough knowledge of all aspects of mortgage loan processing function and underwriting guidelines. Excellent computer skills and working knowledge of Microsoft Office products. Strong skill in the use of office machines such as computer, copiers, fax machines. Strong customer service skills. Requires extremely high level of organizational skills and ability to work on several tasks simultaneously. Ability to maintain constant contact with borrower and internal office staff. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. EEO/AAP Employer California Private Notice

Come join our amazing team and work a hybrid schedule! The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity. Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is $21.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being fully bilingual English/Spanish. What you'll do: Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages. Perform other duties as assigned. What you'll need: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act. Knowledge of relevant and industry-specific computer software packages. Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy). Ability to understand basic collection issues and to collaborate and explore alternative solutions. Ability to apply state, federal and company requirements and make proper decisions. Ability to organize thoughts and ideas into understandable terminology. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. ******************************* Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Come join our amazing team and work remote from home! The Retail Document Specialist II is responsible for drawing documents for FHA/VA/USDA and conventional loan products using various document companies and systems for both wet and dry states. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. WHAT YOU'LL DO: * Reviews/prepares closing documents for compliance with RESPA/GFE regulations and company policies and procedures. * Reviews title policy, appraisal and escrow instructions for correct property address, vesting and legal description * Verifies lock and approval information for all loan programs and investors * Identifies and resolves discrepancies between the file documents and loan origination system * Draws and prepares all loan documents and ensures completeness of file * Performs High Cost Test per guidelines. * Correspond with title/escrow companies, and internal office staff * Maintains highly confidential information concerning loan applicants * Assists Operations staff with general support as necessary. * Performs other duties as assigned. WHAT YOU'LL NEED: * Ability to accurately draw loan documents for Conventional, FHA ,VA and USDA loan programs for wet and dry states * Ability to work accurately and efficiently in a fast paced environment * Knowledge of and ability to effectively apply current RESPA/GFE regulations * Strong organizational skills and ability to work on several tasks simultaneously * Strong customer service skills * Knowledge of office machines such as computer, copiers, scanners * Knowledge of Microsoft suite of products (word, excel, etc.) * High School diploma or its equivalent required * Previous experience drawing loan documents for Conventional, FHA VA and USDA loan programs for wet and dry states required * Automated underwriting system experience preferred * Experience working in a paperless environment preferred Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: * Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. * Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. * Customized training programs to help you advance your career. * Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. * Educational Reimbursement. * Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Come join our amazing team and work a hybrid schedule! The Early Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The target pay for this position is $21.50 per hour plus a monthly incentive bonus. An additional $1.50 per hour can be added if you are fully bilingual English/Spanish. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities. What you'll need: High school diploma or equivalent work experience Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience Experience in the Banking, Mortgage/Loan Servicing industries preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. ******************************* #LI-AE1