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Become A Planning Specialist

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Working As A Planning Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Planning Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Planning Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Planning Specialist jobs

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Planning Specialist Career Paths

Planning Specialist
Account Executive Sales Manager General Manager
Account Manager
5 Yearsyrs
Planning Manager Supply Chain Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Account Executive Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Analyst Systems Analyst Information Technology Manager
Director Of Information
10 Yearsyrs
Planning Analyst Senior Analyst Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Project Coordinator Business Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Project Coordinator Project Manager Program Manager
General Manager
7 Yearsyrs
Office Manager Human Resources Coordinator
Human Resources Manager
7 Yearsyrs
Analyst Senior Consultant Senior Manager
Managing Director
11 Yearsyrs
Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Operations Manager Plant Manager General Manager
Operations Director
9 Yearsyrs
Program Manager General Manager Account Manager
Operations Manager
7 Yearsyrs
Program Manager Operations Director
President Of Operations
11 Yearsyrs
Business Analyst Project Manager
Program Manager
8 Yearsyrs
Office Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Planning Analyst Business Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Consultant Senior Consultant
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Planning Manager Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Staff Specialist 3.7 years
Senior Specialist 3.6 years
Planning Manager 3.3 years
Planning Analyst 2.8 years
Field Specialist 2.7 years
Project Specialist 2.5 years
Specialist 2.5 years
Support Specialist 2.3 years
Top Employers Before
Internship 8.5%
Supervisor 4.9%
Manager 3.9%
Planner 3.3%
Specialist 3.2%
Consultant 3.2%
Top Employers After
Manager 5.8%
Consultant 5.3%
Supervisor 4.7%
Analyst 4.0%
Director 3.8%
Specialist 3.5%

Planning Specialist Demographics

Gender

Female

49.5%

Male

48.5%

Unknown

2.0%
Ethnicity

White

78.2%

Hispanic or Latino

11.0%

Asian

8.2%

Unknown

1.9%

Black or African American

0.6%
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Languages Spoken

Spanish

45.7%

Mandarin

7.0%

Chinese

7.0%

Italian

6.2%

Japanese

5.4%

German

4.7%

French

3.9%

Portuguese

3.1%

Arabic

3.1%

Vietnamese

2.3%

Russian

2.3%

Thai

1.6%

Cantonese

1.6%

Polish

1.6%

Hmong

0.8%

Korean

0.8%

Turkish

0.8%

Navajo

0.8%

Uzbek

0.8%

Greek

0.8%
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Planning Specialist Education

Schools

University of Phoenix

16.2%

University of Maryland - University College

5.4%

DePaul University

5.4%

Central Michigan University

5.4%

Strayer University

5.4%

Michigan State University

4.9%

Pennsylvania State University

4.9%

Eastern Michigan University

4.9%

American University

4.9%

University of Central Florida

4.4%

Purdue University

4.4%

University of Chicago

4.4%

George Washington University

3.9%

Illinois State University

3.9%

Villanova University

3.9%

Iowa State University

3.9%

University of California - Irvine

3.4%

University of Texas at San Antonio

3.4%

Virginia Commonwealth University

3.4%

Florida State University

3.4%
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Majors

Business

36.0%

Finance

8.0%

Management

5.9%

Marketing

5.3%

Accounting

5.1%

Communication

4.1%

Psychology

4.0%

Human Resources Management

3.7%

Education

2.9%

Computer Science

2.7%

Economics

2.6%

Criminal Justice

2.5%

Social Work

2.3%

English

2.3%

Political Science

2.3%

Supply Chain Management

2.3%

Project Management

2.2%

General Studies

1.9%

Biology

1.9%

Law

1.7%
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Degrees

Bachelors

44.1%

Masters

28.0%

Other

14.6%

Associate

6.7%

Certificate

3.3%

Doctorate

2.1%

Diploma

0.9%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Planning Specialist Salaries

Job Title Company Location Start Date Salary
Reservoir Modeling & Well Planning Specialist BP America Inc. Houston, TX Feb 23, 2015 $205,525
Geologist/Reservoir Modeling & Well Planning Specialist BP America Inc. Houston, TX Jul 01, 2015 $205,525
Senior Planning Specialist Exxon Mobil Corporation Houston, TX Aug 25, 2013 $185,600 -
$315,600
Construction Scheduling and Planning Specialist Omnibuild New York, NY Sep 19, 2016 $150,000
Operations Planning and Exucution Specialist Facebook, Inc. Menlo Park, CA Dec 14, 2015 $142,581
Enterprise Resource Planning Specialist The Nasdaq OMX Group, Inc. Rockville, MD Aug 10, 2015 $121,701 -
$135,000
Business Planning Specialist Apple Inc. Cupertino, CA Dec 01, 2014 $119,800 -
$139,800
Product Definition & Change Planning Specialist CTS Technical Services, Inc. Everett, WA Jan 06, 2014 $114,263 -
$141,916
Lead Marketing Planning Specialist Sephora USA Inc. San Francisco, CA Nov 12, 2014 $110,900
Financial Planning Specialist Eaton Corporation Galesburg, MI Sep 10, 2014 $108,120
Financial Planning Specialist Eaton Corporation Galesburg, MI Feb 11, 2015 $108,120
Engineer Series Planning Specialist Mercedes-Benz U.S. International, Inc. Vance, AL Dec 29, 2014 $105,560
Business Planning Specialist Chroma Ate, Inc. Irvine, CA Sep 08, 2015 $85,717
Cognos Planning Specialist Citagus Software USA Incorporated Duluth, GA Sep 16, 2013 $85,000
Market Planning Specialist Lexisnexis Risk Solutions Ga, Inc. Levittown, NY Aug 10, 2015 $85,000 -
$102,500
Strategic Planning Specialist (AVP) Sumitomo Mitsui Banking Corporation New York, NY Mar 10, 2015 $85,000 -
$95,000
Specialist, Strategic Planning & Performance Management TXU Energy Retail Company LLC Irving, TX Sep 29, 2016 $85,000 -
$125,000
Market Planning Specialist Lexisnexis Risk Solutions Ga, Inc. Alpharetta, GA Oct 14, 2016 $85,000 -
$102,500
Transportation Plannning Specialist 5 State of Washington Department of Transportation Olympia, WA Oct 01, 2015 $84,984
Business Planning Specialist Hewlett-Packard Company Palo Alto, CA Nov 05, 2016 $83,408 -
$103,400
Transportation Planning Specialist 3 State of Washington Department of Transportation Olympia, WA Sep 16, 2015 $68,412
Specialist, Accounting and Finance Planning Cureline, Inc. South San Francisco, CA Sep 14, 2013 $68,000
Forecasting and Planning Specialist AGCO Corporation Batavia, IL Sep 03, 2014 $68,000
Forecasting and Planning Specialist AGCO Corporation Batavia, IL Sep 01, 2015 $68,000
E2E Forecast & Planning Specialist SONY Mobile Communications (USA) Inc. Atlanta, GA Sep 11, 2013 $67,730 -
$101,594
Load Forecast and Planning Specialist Nebraska Municipal Power Pool Lincoln, NE Aug 20, 2016 $66,400
Financial Planning and Analysis Specialist Abs-CBN International Redwood City, CA Sep 09, 2013 $66,000
Senior Planning Specialist Hospira, Inc. Lake Forest, IL Sep 15, 2015 $65,650

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Top Skills for A Planning Specialist

FinancialAnalysisProceduresEnsureComplianceCustomerServicePersonnelDeliveryDataEntryTechnicalAssistanceLogisticsResourceCompanyPoliciesSafetyProjectManagementPurchaseMedicaEmergencyAuditERPProductionSchedulesDisaster

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Top Planning Specialist Skills

  1. Financial Analysis
  2. Procedures
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Perform complex budget and financial analysis, using financial and accounting concepts or techniques.
  • Supported and assisted in the implementation and updating of administrative procedures as deemed necessary.
  • Develop training curriculum and facilitate training to all faculty and staff to ensure compliance with new and established guidelines.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Confer with task order program managers or other personnel to assess progress, and discuss needed changes to performance work statements.

Top Planning Specialist Employers

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