Planning specialist job description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Provide concierge services to all location guests and encourage participation in a Sales Presentation Tour. Provide attraction, theme park, and event tickets for sale to all guests and use effective sales techniques to drive sales volume.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all customers; anticipate and address customers' service needs; assist individuals with disabilities; thank customers with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Reach, bend, twist, pull, and stoop; visually inspect tools, equipment, or machines; move up and down stairs and/or service ramps; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
Marketing and Sales


Act as first point of Marketing and Sales contact with package tour guests when they arrive at location. Coordinate tour guest check-in information with the Sales Gallery. Where applicable, offer tickets to local attraction, theme parks, and events for sale to guests. Use discovery techniques to determine if non-tour guests are eligible for a Sales Presentation Tour. Provide information about the Sales Presentation Tour and answer any questions about the tour. Overcome objections to participating in a Sales Presentation Tour while maintaining a positive rapport. Arrange transportation for tour guests to the Sales Gallery and ensure they arrive on time for the Sales Presentation Tour.


Guest Relations


Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Provide detailed information about property amenities. Recommend local restaurants and activities based on customer preferences. Offer to provide reservation services for local restaurants, golf courses, tours, or other attractions. Assist other employees to ensure proper coverage and prompt customer service. Thank customers with genuine appreciation and provide a fond farewell.


Communication


Speak to customers and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Talk with and listen to other employees to effectively exchange information. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.


Computer Skills


Use multiple computer systems and software packages to cross reference, input, access, modify, store, or output information Enter and retrieve data from computer systems using a keyboard, mouse or trackball.


Working with Others


Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.


Physical Tasks


Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


Policies and Procedures


Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Protect the privacy and security of customers and coworkers. Attend meetings as required by Supervisors. Perform other reasonable job duties as requested.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

ADP is hiring a 401(k) Plan Specialist. In this position you will Provide 401(k) product support to the ADP TotalSource 401(k) Plan Participants/Clients through technical knowledge, issue ownership and maintaining Plan compliance. Research and resolve issues relating to the ADPTS MEP 401(k) Plan ensuring compliance with government regulations and laws promulgated hereunder. Develop and maintain effective communications to ensure participant satisfaction on issue resolution.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful Expertise is a core value at ADP . and in TotalSource we have built the largest Professional Employer Organization (PEO) in the country using that expertise. We provide our clients, small to mid-sized companies, with an integrated suite of HR management solutions - everything from payroll to benefits, HR compliance and HR support. Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your career?

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

Client Contact:

• Respond to inquiries from MEP participants.
• Acts a primary contact for day to day record-keeping matters with an emphasis on first-call resolution for items relating to Plan compliance, systems and processes.

System Updates:

• Respond to inquiries regarding 401(k) technical, product, and compliance questions by researching and resolving issues.
• Troubleshoot participant issues requiring a full working knowledge of desktop tools and resources including ADP and ING systems and the business processes that support them.
• Analyze compliance test results and Plan documents for adherence to applicable rules and regulations.
• Instruct clients on options available to correct failed (nondiscrimination) tests.
• Ensure department adherence to daily schedule to support call volumes for inbound participant related calls.
• Maintain flexibility to handle increases in daily phone volumes during peak calling times.
• Assists associates with questions and escalated calls, follows through on required research

QUALIFICATIONS REQUIRED:

• Bachelor's degree preferred with a concentration in: Business, HR, or related field
• Years of directly related experience: 3-5 years

Preference will be given to candidates who have the following:

• CEBS/ASPPA or other pension certification is a plus

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits:

Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Shortand Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

$42,600 - $60,705 / Year

Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP s culture and our full set of values.

The Supply & Demand (S&D) Planning Specialist supports the Regional Supply & Demand team with input on the regional buying process and performs analysis to drive profitable sales growth across markets and channels. The person in this role will perform analysis used to follow up on the stock forecast and buying with key stakeholders in the region and global Business Units. The S&D Planning Specialist will support with analysis in areas such as buying methods in region, stock management strategies (i.e. sale and reductions) and rolling stock management actions together with Merchandising Managers.

This position is based in New York, NY within our Merchandising Function and reports to our Regional Head of Supply & Demand.
Core Responsibilities include but are not limited to:

Store Buying Process

Support Supply & Demand Planning Manager with analysis on the Store OMNI buying strategy for the region together with Merchandising Managers, Business Units, Sales Markets, and other members of the regional Supply & Demand team

Support with analysis on regional demand plan from a supply perspective, including sales (net and gross), stock and reduction targets in alignment with regional commercial strategy, financial plan, business unit direction, and capital tied up targets

Run analyses of customer group/concept growth potential to identify regional opportunities and recommend regional strategy in collaboration with Merchandising Managers

Support with analysis to follow on forecast and deviation from current plan of region/market demand and inventory levels to proactively identify (short, mid, and long term) actions on buying, bulk sourcing, and stock management

Support with analysis if additional buying methods and roles are applicable in region (%-Market, Market Optimization), responsible for defining ways of working and syncing with these

OMNI sync and strategy development with E-Commerce counterpart

Support Stock Management and SALE

Support Supply & Demand Planning Manager with analysis and preparation for stock management strategies to reach inventory targets while maximizing sales and profit

Support with analysis for exit strategies and suggested actions for unwanted inventory to maximize selling and profitability

Support with business case and technical analysis (e.g. sales at different price points) to enable best possible commercial decisions on detail and total

Support with analysis that will be used to budget, forecast, and follow up on reduction costs with Supply & Demand Planning Manager