About Us
RushOrderTees is one of the biggest names in custom apparel - and we're ready to level up our social game. We're looking for a creative powerhouse who lives and breathes content, knows what's trending before it trends, and isn't afraid to jump in front of the camera and make magic happen.
If you're the friend everyone asks to film their videos… If you constantly say “this would be a great TikTok”… If your followers actually
engage
with your content…
We want you.
What You'll Be Doing
Filming and creating high-energy, scroll-stopping content for TikTok, IG Reels, YouTube Shorts, and more
Featuring as on-camera talent to tell our brand story in fun, real, behind-the-scenes ways
Using your existing influence to help grow our reach and build authentic brand moments
Dreaming up creative concepts that show off our custom apparel + production process
Editing your content into polished, platform-ready videos
Jumping on trends, challenges, POVs, and viral sounds
Working closely with our marketing team to bring big ideas to life
What We're Looking For
You MUST have a strong TikTok and/or Instagram following
A portfolio of content that shows your personality, creativity, and editing skills
Confidence on camera - you love being the face of the content
Ability to film and edit short-form video independently
Passion for staying ahead of social trends and cultural moments
A fun, bold, imaginative voice that fits influencer-style storytelling
Bonus Points If…
You've worked with brands before
You have motion graphics or design experience
You're familiar with apparel, fashion, or e-commerce content
You can direct others or collaborate well with a team
What You Get
Competitive pay + potential perks tied to performance
Huge creative freedom (we WANT your ideas!)
A massive production facility full of visual content opportunities
A supportive team that loves trying new things
The chance to grow your personal brand while growing ours
Ready to Become the Next Face of RushOrderTees?
Apply directly through LinkedIn. Please include your handles or links to your TikTok, Instagram, YouTube.
Work Environment
This is a 5 day per week hybrid position based the Far Northeast Philadelphia area. Monday - Thursday onsite and Friday work from home.
$50k-81k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Remote Customer Support Agent (P&C)
Jerry 4.0
Augusta, GA jobs
About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
* Respond to inbound calls from existing customers
* Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
* Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
* Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
* You can multitask and manage multiple competing priorities
* You are passionate about helping others
* Has 2+ years of experience working in a call center environment
Compensation and perks:
* Hourly wage: $19.00 - 21.00
* We will pay for your P&C license (expected within 60 days after starting)
* Medical, dental, vision insurance, 401K match
* Ability to work remotely (we provide work equipment)
* Ongoing training and mentorship from our leadership team
* An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule:
* Monday, Thursday, Friday: 6am - 4:30pm ET
* Saturday: 11:30am - 10pm ET
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at *******************
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
$19-21 hourly 2d ago
National Account Manager - Wholesale (Remote)
ITG Brands 4.6
Greensboro, NC jobs
**City** Remote **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
**What You Will Do**
- JOB SUMMARY Develops and leads a collaborative/strategic partnership with retail and wholesale customers across multiple fronts. Leads representation at the headquarters of these accounts and is responsible for development of strategic relationships, business plans and execution impacting performance across all accounts within the team portfolio. Focus of the role will be to elevate, increase in-person contact and connections with customer portfolio supported with virtual tools (Teams, Zoom, etc.) to elevate visibility to customer hierarchy. Emphasis placed on building strong collaborative relationships with our field sales organization to help enable execution, opportunity, issue resolution.
- WHAT YOU WILL DO (This list is not exhaustive and may be supplemented as necessary by the Company) Customer Development: Engages with Sales leadership to share key channel, customer requirements, identify opportunities to leverage across the company. Leads customer development strategies, plans to support formal Joint Business Planning (JBP) processes across accounts. Own customer level contacts, partnerships, to include +2 levels above primary contact, which drive alignment between Company and customer key strategies. Own, implement total Customer Wiring approach to integrate the Company and customer holistically. Forms strategic partnership with customer management representing "One Company" across 3 business units. Customer HQ Selling, Execution Accountable for delivering assigned Sales KPI's, key Sales/Brand initiatives across strategic customer accounts. Identifies, pursues incremental opportunities to shape customer's current/future business practices to grow Company brand share while strengthening the Company as a preferred vendor partner. Sell, gain commitment to annual Joint Business Plan with customer so that they are aligned with company brands planning horizon to deliver on assigned Sales KPI's - volume, distribution, share, other key Brand initiative objectives at key accounts. Customizes, links company brand strategies, plans and key initiatives with customer's key strategies, tactical plans. Retail Store Support Measures enforces all requirements of our wholesale partnership agreements, so they are in compliance by retail stores. Deploys Wholesale execution guidelines, key objectives to Wholesale selling organizations to maximize in-store sales results. Ensures all pricing models/metrics are fully implement across wholesale product portfolio. Communication/Insights Coordinates communication between assigned customer/channel/company personnel. Solicits, reports customers/competitive insights to identify critical sales opportunities, provide solutions to senior leadership. Partners with other business areas to customize, align Category Leadership story, business drivers in all key selling materials. Business Planning Collaborates with key functional business stakeholders on key matters pertaining to their assigned strategic customers. Ensures superior customer service by leading monthly business reviews, customer visits, lead collaboration process with customers. Interacts with management regarding all aspects of customer business plans, address key issues, opportunities. Supports strategic customer inputs into company strategic planning process by scaling Channel/Customer JBP plans, opportunities, themes, sharing these internally for alignment, customization opportunities that shape marketing plans for next fiscal year. Influence Customer Marketing/Brand Marketing teams on initiative plan development, execution details to improve results. Talent Development Coach, lead, develop your peers, cross-functional partners. Support mentorship of peers and cross-functional partners to share knowledge, improve ways of working. Evaluates, consistently works on personal development plans to drive continuous improvement, growth. Performs other job-related duties as assigned.
**Qualifications**
- REQUIRED MINIMUM QUALIFICATIONS:
Education and Experience:
+ High School Diploma/GED and 9+ years related work experience or Bachelor's degree in Business Administration or related field of study and 5+ years related work experience.
+ Experience with national or regional customer management within the broader consumer products industry.
+ Experience selling to broad channel base: Convenience, Mass, Grocery, Drug, Dollar/Discount, Club, Wholesale and/or Specialty Tobacco channels.
+ Internal Headquarters Relationship, Planning, and Operations experience.
+ Must be 21 years of age or older.
+ Must possess a valid driver's license issued from the state in which employed.
Knowledge of:
+ Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams.
Skilled in:
+ Verbal and written communication
+ Attention to detail
+ Problem/situation analysis
+ Effective time and task management
+ Multitasking capabilities
+ Flexibility and adaptability
Ability to:
+ Communicate to a broad and diverse audience.
+ Maintain effective working relationships.
+ Demonstrate critical thinking.
+ Work with diverse populations and varying education levels.
+ Receive and communicate information orally and in writing.
+ Prioritize assignments, workload, and manage time accordingly.
+ Must be able to travel domestically 50%.
- PREFERRED QUALIFICATIONS:
Education and Experience:
+ 10+ years related work experience.
+ 5+ years direct supervision/managerial experience.
**Work Environment and Physical Demand**
+ Requires moderate physical effort. Occasionally lifts or moves light objects (10-50 lbs.).
+ Reach and grasp objects / Hand eye coordination.
+ Able to stoop, bend, kneel, crouch, and/or crawl.
+ Walks, sits, or stands for extended periods.
+ Prolonged machine operation including vehicle, computer, and keyboard equipment.
+ Use of manual dexterity and fine motor skills.
+ Exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions including second-hand smoke and/or vape.
+ Work a fluctuating work schedule.
This is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.
**What We Offer**
- Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
- Dollar for dollar 401k match up to 6% and 5% annual company contribution
- 15 Company-paid holidays
- Generous paid time off
- Employee recognition and discount programs
- Education assistance
- Employee referral bonus program
- Hybrid workplace - remote / in office
- Summer hours
- Casual dress policy Monday through Friday
**Applicant Information**
This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
**ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* .
**SHARE THIS JOB**
The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.
All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) .
We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .
$78k-104k yearly est. 13d ago
Remote Phone Sales Representative - Aftermarket Auto Parts
Turn 5, Inc. 4.2
Lafayette, IN jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
$20-23 hourly Auto-Apply 9d ago
Health Insurance Product Development Assistant
Novus Group 4.8
Pittsburgh, PA jobs
Health Insurance Product Development Assistant, Pittsburgh, PA 15219 Secure your future with a direct-hire position as an employee of the company - this is not a temporary role, and you'll never pay a fee for our assistance. As a proud partner of the company, Novus Group is dedicated to helping you succeed. We provide comprehensive support, including resume fine-tuning, personalized interview coaching, compensation insights, and end-to-end navigation of the employment process, leading you directly to an offer.
Location: [Downtown Pittsburgh, PA 15219] This role does offer some remote/work-from-home flexibility, but will require a regular presence in Pittsburgh, PA.
Company Overview:The Company, a non-profit healthcare organization, is a leader in providing high-quality, compassionate care to patients. With an extensive network of hospitals, clinics, and other medical facilities, the Company is dedicated to improving the health and well-being of the communities served.
Job Summary:As the Health Insurance Product Development Assistant, you will assist in the research, analysis, and design of new health insurance products that meet the evolving needs of customers. Working closely with cross-functional teams, you will gather and interpret data, identify market trends, and collaborate on the development of product features and pricing strategies. Your attention to detail, analytical skills, and passion for the insurance industry will be essential as you help shape the future of Company's healthcare solutions.
Key Responsibilities:- Conduct market research and data analysis to inform the development of new health insurance products
- Assist in the design and testing of product features, benefits, and pricing structures
- Collaborate with actuaries, underwriters, and marketing professionals to ensure the viability and competitiveness of new insurance offerings
- Gather and synthesize customer feedback to identify opportunities for product enhancements
- Support the implementation and launch of new insurance products - Participate positively in various workgroups by offering valuable input, taking action on relevant items, and coordinating between departments as requested by leadership- Assist/take lead in development and presentation of training materials Minimum Qualifications:
Bachelor's degree in business, health care, management, a related field OR relevant experience.
2 years of business experience required.
Knowledge of Commercial Insurance products is a bonus.
Experience in product development a plus, but not required.
Good project management skills with proven ability to manage multiple tasks and priorities.
Strong computer skills required, with proficiency in Outlook, Excel, Word and Internet Explorer.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong communication skills, both verbal and written, and the ability to communicate effectively with all levels and all departments.
Positive, professional attitude and enthusiastic demeanor.
Ability to work independently with minimal or no direction from leadership
Compensation and Benefits:A competitive salary is offered to new hires of up to $67,000 per year, commensurate with experience, as well as a comprehensive benefits package including health, dental, and vision insurance, retirement plan contributions, tuition reimbursement, and generous paid time off. In addition to your base salary, you have the potential to significantly increase your earnings.
After hire, the Company offers performance-based raises and pathways for higher pay through continuous learning and education, with the potential to reach up to $95,000 annually in this position.
Equal Opportunity Employer:Our organization is committed to providing equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
$67k-95k yearly 60d+ ago
Assistant Apparel Designer (Hybrid)
Belk Administration Company 4.3
Charlotte, NC jobs
The Assistant Apparel Designer is responsible for the design, development and execution of product designs for specific categories that achieve Belk's Private Brand objectives, and overall product strategy. The Assistant Apparel Designer manages all aspects of the garment design to maintain brand consistency, and to ensure development and production of timely seasonal assortments that are relevant to the brand[s] position and target customer. Research and develop seasonal trends and ensure that designs meet merchant line plans, assortment strategies, price points, and overall creative vision.
Essential Functions:
Assistant Designers have ownership of the Product Lifecycle Management systems, libraries, and projects to achieve Belk goals in accordance with company policy and practices and to ensure quality, aesthetics, and timely delivery of products to market.
Create development sketches for new private brand styles as well as specific product category of responsibility. Create line planners for product development and meeting needs
Approves fabric, trim, and pattern for specific category of responsibility
Partners with Apparel Designer to ensure that department goals and priorities are aligned
Manages the creative vision for a specific product category or brand[s]
Create and inspires ideas/ new concepts outside the current assortment[s]
Support the creation of trend boards, presentation boards, and compelling product assortments
Research and source silhouette/ color/ fabric trends each season
Identifies opportunities for process improvement and implement improvements
Understand the design process and Private Brands/Merchant's business objectives to drive and support financial results
Develops and maintains relationships with the Merchandising teams, Sourcing, Tech Design, Textile, Marketing, eComm, Visual, Domestic and Overseas Offices, and key vendors to exchange ideas, leverage expertise, and streamline the development process
Owns Sample organization from Domestic and Overseas vendors to manage entire lifecycle of sample process
Requires designated hybrid in-office work schedule
Education:
Bachelor's Degree and/or equivalent years of experience
Specific Degree: Fashion Design, Fine Art or related field
Work Experience:
1-3 years of experience
Industry experience: Large retailer or manufacturer preferred
Knowledge, Skills & Abilities:
Strong attention to detail
Strong commercial sense and market knowledge of garment construction
Must be able to distinguish color
Demonstrates strong people skills and the ability to be an effective communicator, and team player
Able to work effectively in a culturally diverse environment
Ability to research and to apply market trend information
Working knowledge of design and product development processes
Ability to prioritize and manage workload with multiple deadlines
Strong presentation skills
Strong time management skills at a process and communication level
Strong sense of initiative
Creative ability to identify and create new products to address white space
Specific Training: Must be proficient in design programs: Microsoft Office, Illustrator, Photoshop, etc
Strong fashion sense and ability to translate merchant/ market input into highly salable product
Strong creative skills and the ability to sketch and design new ideas
#LI-KH3
#IND3
#LI-HYBRID
$50k-77k yearly est. Auto-Apply 43d ago
Project Administrator
Franklin Interiors 3.2
Pittsburgh, PA jobs
Franklin is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational and fun working environment, an innovation-driven, fast-growing company, ambitious projects and an incredibly talented team are just a few reasons why you'll love it here.
Why Join the Franklin Team?
Work.
We work hard every day to change the way people work. Our culture is built on teamwork and collaboration, offering tremendous opportunities for growth and development.
Learn.
We believe that any company only has two fundamental directions. You're either expanding or contracting. That's why we invest heavily in your future by investing in the latest technology (hardware + software) and offering education opportunities for expanding your knowledge, helping you continue to grow.
Heal.
We understand that life can throw you a curve ball or two. At Franklin we offer health, vision and dental services to all employees. We also provide paid holidays, vacation and sick time and an annual profit-sharing program based on company performance.
Role Description:
We are looking for a full-time Project Administrator to administer and organize all types of projects, from simple day-to-day projects to more complex plans. Project Administrator responsibilities include working closely with our Sales and Project Management teams to achieve project goals and objectives. You will perform various tasks, like maintaining project documentation, along with administrative duties. To succeed in this role, you should have excellent time management and communication skills, as you'll collaborate with clients and internal teams to deliver results on deadlines. Ultimately, the Project Administrator's duties are to ensure that all projects are completed on time and meet high quality standards.
Job Summary: Project Administrators are responsible for ensuring the schedule, budget, and details of given projects and day-to-day deliverables are well organized and correct. They communicate with various departments to keep everyone informed about any updates and changes to projects as they move along. In addition, they organize reports, plan meetings, and provide updates to Project Managers and Sales.
Performance Responsibilities: This job will typically require the employee to meet the following primary performance requirements.
Coordinate, price, and produce purchase orders for day-to-day items and projects.
Supervise current projects and coordinate all team members to keep workflow on track.
Act on tasks from our internal team to assist with schedule management.
Manage all project-related paperwork by ensuring all necessary materials are current, properly filed, and stored.
Communicate with clients to identify and define project requirements, scope, and objectives.
Monitor project process and handle any issues that may arise.
Act as the point of contact and communicate project status to all participants internally and externally.
Make sure that clients' needs are met as projects evolve.
Prepare project billings in conjunction with the Project Management and Sales team to ensure accurate and timely invoicing.
Supports the company's accounting department to ensure compliance with internal processes.
Use tools to monitor working hours, plans, and expenditures.
Answer phone calls when necessary.
Job Qualifications:
Education and Training: A minimum of two years of formal education in business and/or office procedures or equivalent work experience.
Work Related Experience: A minimum of one year industry related experience, preferably in customer support or operations position.
Specialized Knowledge and Skills:
Excellent verbal and written communication skills, problem solving skills, and attention to detail.
Solid organizational skills, including multitasking and time management.
Strong client facing and teamwork skills.
Strong working knowledge of Microsoft Office Suite, and ability to learn data entry software.
Speed and accuracy in work and can maintain focus.
Takes initiative, displays a strong work ethic and maintains a positive attitude.
Performance Measurements:
Order quality and accuracy
Customer satisfaction level
Relationships and communication
Work Remotely
1 day a week after initial training period
Compensation
$21-$24/hr. depending on experience
Texting Privacy Policy and Information:
Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Message frequency will vary depending on the application process.
Msg & data rates may apply.
OPT out at any time by texting "Stop".
$21-24 hourly Auto-Apply 60d+ ago
Customer Service Coordinator II - Logistics
Williams-Sonoma, Inc. 4.4
Braselton, GA jobs
JOB POSTING ALERT Customer Service Coordinator II Braselton, GA (on-site only) Applications will be considered from December 16th - December 22nd The Home Delivery Customer Service Coordinator II will provide daily operations to support the Operations Manager and team at the Home Delivery HUB.
PRIMARY FUNCTIONS:
* Ensuring the proper execution of daily scheduling needs of multiple customer orders
* Apply one email/zoom call resolution for customer escalated matters and support dedicated customer email boxes
* Perform all scheduling functions in a high-volume environment for all WSI product brands
* Supports multiple HUB Operations in different regions within the Supply Chain Operations
* Confirming customer delivery windows utilizing all WMS systems as well as updating customer contact information
* Handle dedicated email lines within 24-48 hours of contact/escalation
* Research customer inquiries and provide resolution within established timeframes
* Support and assist with Special Projects as assigned, including handle overflow coverage as needed
* Meet or exceed assigned B2B Logistics metrics as established by Ops. Manager and department KPIs
* Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
* Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
* Coordinators are expected to provide updates to internal and external customers regarding project/order status. They must be able to format their requests or responses with respect to the setting - removing emotion, utilizing proper grammar, and staying organized.
* Other duties as deemed necessary
MINIMUM QUALIFICATIONS:
* High School diploma or equivalent
* Excellent attendance and willingness to be part of a team - performing whatever duties as assigned
* 6 months combined work experience and demonstrated knowledge within Warehouse Management Systems
* Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
* MS Office Proficient: Outlook & Word - Basic to Intermediate; Excel - Intermediate to Advanced Skills highly preferred
* After in instruction, Coordinators are expected to build tables in Excel that comply with our templates and may be altered to meet customer's needs. They will be exporting data and scrubbing it to reflect accurate and clean information.
* Strong Communication Skills (Written and Verbal)
PREFERRED QUALIFICATIONS:
* Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams
* Acquired/Demonstrated WSI product knowledge for all Brands is preferred
* Supply Chain Background
* Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location.
* Comfortable with managing multiple software systems
* Starting pay is $16.50/hr with optional medical benefits, 401k match, PTO and vacation benefits
Important Facts:
* This is a Full-Time, non-exempt level position requiring a 40-hour schedule
* Monday - Friday, hours TBD based off business need
* Position is located at the Braselton, GA DC and candidates must live within reasonable commute for consideration
TRUEWERK, based in Denver, Colorado , is reimagining life and work in the trades by engineering the world's most technically advanced, high-performance workwear. Today's trade professionals rely on apparel that keeps them safe, comfortable and capable of performing at their best. By innovating technical fabrics that deliver unmatched performance in hot weather - or that layer together effectively in cold and inclement conditions - TRUEWERK proudly supports the men and women across the trades who are building tomorrow. TRUEWERK serves customers in the U.S. and Canada via TRUEWERK.com, Amazon and through our wholesale, retail and B2B sales partners. With nearly 50 hardworking employees, TRUEWERK is on a strong growth trajectory and is passionate about developing its people and culture in support of its mission.
Job Description
This is a hybrid role requiring regular in-office presence at our headquarters in Denver, Colorado Tuesday-Thursday, with the option to work remotely on Monday and Friday based on business needs.
We're looking for a highly organized, detail-driven
Sales Operations Coordinator
in Denver, Colorado to support our growing B2B (business-to-business) channel. In this role, you'll serve as a key point of contact for wholesale and B2B orders-owning the flow from order submission through delivery. You'll ensure orders are processed accurately, tracked closely, and communicated clearly while coordinating across customers, warehouses, and internal groups to keep everything running smoothly.
This role is ideal for someone who thrives at the intersection of systems, process, and people-bringing strong communication skills, a sharp eye for detail, and a collaborative mindset to deliver an exceptional experience for our B2B customers.
The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and partners closely with B2B customers, Brand/Community, Operations, Accounting, 3PL partners, and shipping carriers.
Order Processing and Tracking
Serve as the subject matter expert to our Team, partners, and customers for accurate, relevant order information
Serve as the primary point of contact for entering and tracking B2B sales orders, ensuring accurate and timely processing from order entry through delivery
Utilize NetSuite to manage customer account data and sales orders, overseeing the full order lifecycle, including inventory transfers, shipping through 3PL partners, and final delivery tracking
Monitor and manage backorder reports to ensure inventory is released and invoiced promptly upon availability
Communication and Coordination
Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers to keep orders moving efficiently
Act as the main liaison between Sales and relevant stakeholders for all order management inquiries
Proactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time delivery
Collaborate closely with the fulfillment group to ensure accurate and timely order processing and shipment
Customer Satisfaction and Support
Provide exceptional customer service to support repeat business and reinforce TRUEWERK's position in the performance workwear industry
Resolve order-related issues, discrepancies, or delays with urgency, working cross-functionally to identify and implement solutions
Maintain accurate, up-to-date records of orders, shipments, and communications within order management systems
Help Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfaction
Stay informed on inventory levels, shipment status, and other relevant details to provide accurate updates to customers and internal groups
Qualifications
Must Have
Experience with tangible goods (hard goods or soft goods)
Recent experience in B2B or wholesale operations supporting complex order requirements; 3+ years in similar role(s) preferred
Strong understanding of order fulfillment and inventory management
Proficiency with an ERP or order management system (we use NetSuite) and vendor compliance portals such(NuOrder, SPS Commerce, or CommerceHub)
Advanced spreadsheet skills (Google Sheets, Microsoft Excel)
Experience tracking items or workflows in project / task management tools (e.g., Monday.com)
Knowledge of basic accounting principles related to order processing and invoicing
Bonus
Experience with program orders, replenishment, compliance requirements that include routing guides, chargebacks, and vendor portal updates.
Experience managing active accounts and recurring orders within a growth-stage consumer goods company
Preferred
Experience with apparel or outdoor products
Familiarity with, interest in, or personal experience with the skilled trades
Additional Information
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
Employer-paid medical coverage
Employer-paid dental coverage
Optional vision coverage
Employer-paid life and AD&D insurance
Employer-paid short-term & long-term disability coverage
Affordable coverage for dependents and domestic partners
Additional out-of-pocket insurance options
HSA account with employer contribution
401K with company match
Monthly hybrid-work stipend
Professional development reimbursement program
Annual performance bonus
Unlimited PTO policy
11 company holidays
Employee Assistance Program for mental health support
Free workwear for you and discounts for friends and family!
Salary Range: $60,000 - 65,000 base salary + bonus
Applications for this role are expected to be accepted through December 26, 2025.
TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state and local laws.
$60k-65k yearly 12h ago
eCommerce Specialist
General Nutrition Centers 4.1
Pittsburgh, PA jobs
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!
What We're Looking For:
At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.
GNC is seeking an experienced eCommerce Merchandising Specialist to join our eCommerce Team based out of Pittsburg, PA. The ideal candidate thrives at the intersection of creativity and analytics, with a strong eye for product presentation and a drive to enhance the customer journey.
What You'll Do:
This is a Full-Time Salary Position
The E-Commerce Merchandising Specialist is responsible for driving online sales growth through effective digital merchandising strategies. This role helps with execution of item setup, product listings, and digital content to ensure an optimal shopping experience. The ideal candidate has a keen eye for detail, strong analytical skills, and experience in e-commerce platforms.
* Create, manage, and optimize product listings (titles, descriptions, images, pricing, SEO).
* Responsible for full execution of item setup in e-commerce platform, coordinating inventory, images, descriptions, and other detail into e-commerce platform.
* Ensure accurate and timely product uploads across digital platforms.
* Collaborate with inventory and buying teams to manage product availability and lifecycle.
* Work with site experience team to curate and update product categories, navigation, and landing pages to align with marketing calendars and seasonal trends.
* Ensure accurate product content and digital assets are collected from vendors and relevant sources to optimize product listings.
* Assist with setup of content across the site to develop a user story and drive conversion.
* Serve as a subject matter expert for assigned product categories.
* Additional duties as assigned.
Environmental Factors & Working Schedule:
* Hybrid work environment, 2-3 days in-person attendance (Pittsburgh, PA) in addition to ability to work remotely.
* Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
* Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
* Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
* Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
* The noise level in the work environment is usually low/moderate
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
* QUALIFICATIONS:
* Bachelor's degree in Marketing, Merchandising, Business, or related field.
* 2+ years of experience in e-commerce merchandising, preferably in a retail or consumer goods environment.
* Experience with major e-commerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento, BigCommerce).
* Strong understanding of digital merchandising best practices and consumer behavior online.
* Proficiency with web analytics tools (Google Analytics, Adobe Analytics, etc.).
* Excellent organizational, analytical, and communication skills.
* Detail-oriented with a strong sense of ownership and ability to manage multiple priorities.
$29k-39k yearly est. 13d ago
Director, eCommerce Business Operations
General Nutrition Centers 4.1
Pittsburgh, PA jobs
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!
What We're Looking For:
At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.
GNC is seeking a Director, eCommerce Business Operations to lead the business planning, execution, and optimization of our digital commerce ecosystem. This role will drive operational excellence across all digital platforms, ensuring that our eCommerce strategies align with company objectives and deliver exceptional customer experiences that drive revenue, profitability, and long-term loyalty.
The ideal candidate is a data-driven, process-oriented leader with a strong understanding of digital retail operations, merchandising, fulfillment, and cross-functional collaboration between business, IT, marketing, and supply chain teams.
What You'll Do:
This is a Full-Time Salary Position
The Director, eCommerce Business Operations is responsible for driving operational excellence, process optimization, and cross-functional alignment across the eCommerce business. This role serves as the strategic connector between Digital Operations, Merchandising, Marketing, Supply Chain, Customer Service, and IT to ensure the online business runs efficiently and achieves revenue and customer experience goals. The Director will lead business planning, performance reporting, platform operations, and continuous process improvement across the end-to-end eCommerce ecosystem.
* Deliver E-Commerce P&L ensuring channel KPIs aligned to EBITDA goals.
* Lead business planning (categories, merchandising mix, promotions) to align to sales targets.
* Drive weekly and monthly business reviews with clear variance analysis and partner with teams to identify and prioritize actions.
* Map and refine end-to-end eCommerce processes (product setup, content readiness, promotions, checkout flow, fulfillment, returns, etc.).
* Serve as primary liaison across cross-functional teams to ensure timely and high-quality execution.
* Identify process gaps and lead operational improvement initiatives; drive standardization and documentation.
* Optimization recommendations: Partner with marketing, merchandising, and product teams to identify and prioritize actions that improve site performance or profitability.
* Forecasting and planning: Collaborate with FP&A and Merchandising on demand or sales forecasting based on historical data, trends, and promotional calendars.
* Oversee platform readiness, site operations monitoring, and resolution workflows for issues impacting customer experience (site errors, broken links, search & navigation, latency, etc.).
* Partner with Product & Engineering teams to manage release calendars, UAT, and system enhancements.
* Work closely with Customer Service and CX teams to address customer friction points, return patterns, and service needs.
* Reporting: Build performance dashboards for leadership to enable quick, data-driven decisions.
* Optimize product mix, pricing, and promotional strategy to balance growth and margin.
* Partner with Merchandising on assortment and inventory alignment to digital demand.
* Work with supply chain and finance to optimize fulfillment methods by category to improve customer experience and profitability
* Ensure digital KPIs (traffic, conversion, AOV, repeat rate, CAC, and LTV) align to EBITDA goals.
* Additional duties as assigned.
Environmental Factors & Working Schedule:
* Hybrid work environment, 4 days in-person attendance (Pittsburgh, PA) in addition to ability to work remotely.
* Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
* Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
* Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
* Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
* The noise level in the work environment is usually low/moderate
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
QUALIFICATIONS:
* 8+ years of experience in eCommerce operations, digital merchandising, digital product, or related analytical/operational roles.
* 3+ years of people leadership experience.
* Proven success managing cross-functional business operations within a retail or direct-to-consumer environment.
* Strong understanding of eCommerce systems including CMS, PIM, OMS, ERP, and web analytics platforms.
* Highly analytical with the ability to convert insights into operational plans.
* Excellent communication skills and ability to work across both technical and business teams.
* Strong group facilitation and team building skills.
* Excellent written skills required for preparation of process documentation, deliverables, proposals, and statements of work.
* Excellent verbal, interpersonal and presentation skills.
$117k-188k yearly est. 57d ago
Commercial Health Insurance Enrollment Specialist
Novus Group 4.8
Pittsburgh, PA jobs
Secure your future with a direct-hire position as an employee of the company - this is NOT a temporary role, and you'll never pay a fee for our assistance. As a proud partner of the company, Novus Group is dedicated to helping you succeed. We provide comprehensive support, including resume fine-tuning, personalized interview coaching, compensation insights, and end-to-end navigation of the employment process, leading you directly to an offer.
Job Status: Full-time
Work Schedule: Monday through Friday, 9:00 am - 5:00 pm, overtime as necessary
Hybrid: Remote/work-from-home and a presence in the Downtown Pittsburgh office, when needed
Company Overview: The Company, a non-profit healthcare organization, is a leader in providing high-quality, compassionate care to patients. With an extensive network of hospitals, clinics, and other medical facilities, the Company is dedicated to improving the health and well-being of the communities served.
Job Summary:
As a Commercial Health Insurance Enrollment Specialist, you will play a vital role in assisting individuals and businesses in enrolling in comprehensive suite of commercial health insurance plans. Leveraging your expertise in health insurance products and regulations, you will educate clients on their options, process enrollment applications, and provide ongoing support to ensure a seamless plan implementation. Knowledge of Centers for Medicare and Medicaid Services (CMS), Pennsylvania Department of Welfare (DPW), and Pennsylvania Insurance Department (PID) will be crucial.
Key Responsibilities:
- Educate clients on the detailed features and benefits of commercial health insurance plans, enrollment and disenrollment requirements and processing rules based upon the product (HMO, PPO, EPO, SNP, PDP, Select, Supplemental, or National Complimentary) and Individual vs. Employer Group, including, but not limited to, understanding and application of service areas by product- Ability to make eligibility determinations based on CMS (Part A/Part B Eligibility), DPW (Medical Assistance Eligibility), and/or PID requirements, in accordance with the application election period guidelines. Ability to accurately identify appropriate election period based upon analysis of beneficiary/member history and regulatory guidance- Process enrollment applications and ensure accurate data entry- Assist clients with plan selection and provide guidance on plan utilization- Maintain detailed records and documentation related to enrollment activities- Stay up to date on industry regulations and changes to commercial health insurance products Minimum Qualifications:
REQUIRED: High school diploma or equivalent
REQUIRED: Minimum 6 months of experience in a customer service/call center healthcare insurance setting working with CMS, DPW, and PID
Must be proficient in Microsoft Office Suite Products (Outlook, Excel, Word)
Familiarity with health insurance products and regulations
Strong customer service and communication skills
Proficiency in data entry and administrative tasks
Excellent problem-solving and attention to detail
Compensation and Benefits:
A competitive salary is offered to new hires. Candidates will be placed within the range of $19.00 to $22.00 per hour. Applicants will be placed in the appropriate salary based on their individual experience and education. Also offered is a comprehensive benefits package including health, dental, and vision insurance, retirement plan contributions, tuition reimbursement, generous paid time off, and many more perks!
In addition to your base salary, you have the potential to significantly increase your earnings. After hire, the Company offers performance-based raises and pathways for higher pay through continuous learning and education, with the potential to reach up to $29.00 hourly in this position.
Equal Opportunity Employer:Our organization is committed to providing equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
$19-22 hourly 60d+ ago
Customer Experience Specialist, Hybrid
Truewerk 3.6
Denver, CO jobs
TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world's most technically advanced, high-performance workwear. Today's trade professionals rely on apparel that keeps them safe, comfortable, and capable of performing at their best. By innovating technical fabrics that deliver unmatched performance in hot weather - or that layer together effectively in cold and inclement conditions - TRUEWERK proudly supports the men and women across the trades who are building tomorrow. TRUEWERK serves customers in the U.S. and Canada via TRUEWERK.com, Amazon, and through our wholesale, retail, and enterprise sales partners. With about 50 hardworking employees, TRUEWERK is on a strong growth trajectory and is passionate about developing its people and culture in support of its mission.
Job Description
We're looking for a passionate, product-oriented
Customer Experience Specialist
in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our customers. With a focus on anticipating customer needs, you'll partner with internal and external teams to solve problems and deliver top-notch service at all customer touch points. This is an early- to mid-career position reporting to the Customer Experience Manager and working closely with the marketing, product, and enterprise teams to provide unparalleled customer support.
Want to learn about our gear? Watch our Workwear as a System video. (*****************************
This is a full-time nonexempt (hourly) position. In this role, you will work from our headquarters in Denver, Colorado a minimum of one week per month, with the option to work remotely based on business needs.
ROLE & RESPONSIBILITIES
Make their day:
Create stellar interactions with our customers by enthusiastically responding to tickets, chats, and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk's promise of industry-leading customer service.
Own it:
Delight your customers by proactively managing returns, exchanges, and order fulfillment on the direct-to-consumer side of the business. Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed.
Collaborate:
Identify friction points in your day-to-day work and partner with coworkers, vendors, and business partners to streamline and improve the tools and processes that impact the customer journey.
Bring it home:
Share customer feedback with our marketing, sales, product, and operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers' experiences.
Qualifications
Our ideal candidate will be passionate about apparel and focused on helping our product grow. We're welcoming all candidates, and see a great opportunity here for someone transitioning from retail, tradework, or the outdoor industry. Calling all climbers, bikers, camping enthusiasts, mechanics, construction workers, tree climbers, and outdoor fashionistas… we want to talk to you!
Must Have
1 year experience in Customer Service or Customer Experience
Inbound phone call handing experience
Experience with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk).
Proficient with Mac OS and Google Workspace (Docs, Sheets, Drive)
Preferred
Experience in ecommerce or with a direct-to-consumer (DTC) brand
Call center experience with a focus on multichannel support (phone, sms, email, chat)
Familiarity with Shopify, NetSuite, Slack, Yotpo, and Loop (return software)
Experience working in a hybrid or remote work environment
Bonus
Experience with apparel, uniform, or outdoor products
Familiarity, exposure, interest, or personal experience with the skilled trades
Familiar with KPIs and metric-based customer service objectives
Work Location and Schedule
Candidates must be able to work in our Denver office a minimum of one week per month
Candidates must be able to work a 40-hour schedule that meets the needs of our customer and business. Our hours of operation are: Monday-Friday 7:00 AM - 6:00 PM & Weekends from 9:00 AM - 4:00 PM
Additional Information
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
Employer-paid medical coverage
Employer-paid dental coverage
Optional vision coverage
Employer-paid life and AD&D insurance
Employer-paid short-term & long-term disability coverage
Affordable coverage for dependents and domestic partners
Additional out-of-pocket insurance options
HSA account with employer contribution
401K with company match
Monthly hybrid-work stipend
Professional development reimbursement program
Annual performance bonus
Unlimited PTO policy
11 company holidays
Employee Assistance Program for mental health support
Free workwear for you and discounts for friends and family!
Salary Range: $22.00 - $24.00 per hour base pay + bonus
Applications for this role are expected to be accepted through January 9, 2026
TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.
$22-24 hourly 12h ago
Manager, Product Development - Hybrid/Cleveland, OH
Belnick, LLC 4.6
Canton, GA jobs
Are you the next Ubique Employee? Come be a part of our dynamic team!
Ubique Group is a digital-forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.
Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities.
About the Role:
Reporting to the VP of Product & Innovation, the Product Development Manager will lead the end-to-end execution of product development through launch, translating product strategy into commercially viable, high-quality products. This role owns development timelines, technical execution, and cross-functional coordination throughout the development cycle. This role is ideal for a hands-on, detail-oriented leader who enjoys bringing products to life while proactively resolving development, costing, and production challenges. This role will partner cross-functionally with Product Management, Design, Sourcing, QC/Testing, and global teams to ensure products are delivered on time, on cost, and to quality standards.
The Product Development Manager plays a key role in improving speed-to-market, scaling development capacity, and turning innovative ideas into commercially successful products that meet brand standards and consumer expectations.
Responsibilities:
Own the execution of product development from concept to launch, partnering with Product Management, Design, and Sourcing
Lead end-to-end product development process - concept approval through launch, ensuring on-time and on-cost execution
Manages development timelines, calendars, and critical path management, proactively identifying risks and resolving bottlenecks to improve speed-to-market
Partner with the Product Manager and Sourcing to translate strategy into executable development plans and align on feasibility, timing, and cost
Lead technical development to ensure products meet brand standards, consumer expectations, and regulatory requirements
Manage prototype development and pre-production validation; troubleshoot potential issues with the Sourcing team
Oversee product specifications, communicating changes, ensuring accuracy and completeness throughout development
Partner with Sourcing on supplier strategy, cost reviews, negotiations, and cost-out initiatives to achieve margin and quality targets
Conduct market and competitive research to inform technical feasibility, performance benchmarks, and development decisions
Continuously improve processes, skills, and tools necessary to achieve best-in-class product development operations
Qualifications:
The requirements below define the essential knowledge, skills, and abilities for this role.
7-10 years of previous experience in product development or a comparable position with a consumer products company, preferably in e-commerce or furniture marketplaces
Product Passion: Deep interest in the product and excitement for new product development
Proven ability to lead cross-functional teams
Familiarity with product testing standards and compliance requirements relevant to furniture or consumer goods
Strong financial acumen related to costing, margins, and trade-off decision making
Quick Learner-Strong Creative Problem-Solving Skills
Product pricing experience and working with product development teams
Strong Work Ethic-Integrity & Confidence
Business Acumen-keenness and quickness in understanding and dealing with a business issue
Analytical and creative problem solver with keen attention to detail and strong organizational capability
Superior written and verbal communication skills and presentation skills
Knowledge of the Industry-Previous furniture or housewares industry experience is a plus
Superior PC skills with advanced capabilities in Microsoft programs (Excel, Word, and PowerPoint)
Strong time management and project management skills
PHYSICAL REQUIREMENTS
Prolonged periods of sitting and working on a computer
Must be able to lift 15 pounds at a time
While this role is primarily remote, occasional in-office presence (1-2 times per week) may be required based on business needs
BENEFITS
We offer a competitive benefit package that includes:
Major medical, dental, and vision benefits available day one - no waiting period
Company-paid life insurance and Employee Assistance Program
401(k) with company match
Employee discount on Ubique Group products
Free office chair for remote employees
Employee-led group, Ubique Cares, hosts monthly and quarterly engagement activities with fun and giveaways
Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year.
$89k-117k yearly est. Auto-Apply 13d ago
Band and Orchestra Sales Consultants
West Music Company 4.2
Cedar Falls, IA jobs
Job DescriptionDescription:
The Band and Orchestra Sales Consultants are West Music's customer service and product specialists in our retail stores. This retail sales position is critical to West Music's success by assisting customers and allowing them to
Play now. Play for life.
Requirements:
What You'll Do
Achieve personal sales goals while contributing to the success of the team.
Greets customers, provides information on products and services, answers questions, and sells merchandise to customers both in person and via telephone or e-mail.
Demonstrates merchandise to customers and has full knowledge of product lines to best match customers with the correct product.
Assist with the preparation of the sales floor, including stocking, and changing displays.
What we'd like you to have
The desire to talk music and assist customers with everything they need to start or continue their life-long musical journey.
The ability to work non-traditional hours including evenings and weekends.
Bachelor's degree in Music Education, Business, or related field desired.
Prior retail or outside sales experience preferred.
Service Focused and the will to sell - strives to always deliver great service to customers and co-workers by using effective listening skills, strong interpersonal and communication skills. Committed to using customer service skills to assist in meeting sales goals.
Self-motivated - a “can-do” attitude with a desire to take on an increasing level of responsibility and a drive to meet sales goals.
Team Player/Collaborative - people focused with the ability to develop effective working relationships with co-workers and customers. You will be in an environment where the expectation is to ask for help when you need it, and to seek out opportunities to assist others in meeting the customer needs.
What we offer:
Hybrid/Remote work is possible for specific roles
Full benefits package available the first of the month following the date of hire including:
Medical, dental, vision insurance
401k with match
PTO/Paid holidays
West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$49k-67k yearly est. 21d ago
Sr. Compliance Manager - Hybrid
Leedsworld Inc. 4.2
New Kensington, PA jobs
Job Description
Who are we?
Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.
What we offer you
Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more!
Flexible scheduling
401k Matching
Generous Paid Time Off and Holidays
PCNA Cares Share Fund - donating to teammates in times of need
Why you will make it your career
We invest heavily in modernization, operating more efficiently with cutting edge digital technology
We value our employee's contributions in a collaborative and inclusive work environment
Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
Our Values
Delight Customers: Treat our customers the way you'd like to be treated.
Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
Think Team: Work together to get the job done. Be inclusive and collaborative.
Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other's input.
Our Businesses
Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!
The Position
The Senior Manager, Product, Trade, and Regulatory Compliance is a strategic and operational leadership role responsible for ensuring the organization's products and trade operations meet all applicable domestic and international regulations. This position oversees global product compliance, import/export compliance, and Foreign Trade Zone (FTZ) management, driving programs that mitigate risk, enhance efficiency, and support business growth. The role partners cross-functionally with supply chain, product development, quality, legal, and logistics teams to embed compliance into daily operations - balancing regulatory rigor with commercial agility.
Key Responsibilities:
Regulatory Compliance
Ensure all products meet domestic and international regulatory requirements, including safety, environmental, and industry standards.
Monitor and interpret changes in regulatory laws and standards, ensuring timely updates to policies and procedures.
Oversee product labeling, documentation, and certifications to ensure compliance with global regulations.
Lead the company's Social Compliance and Ethical Sourcing programs, ensuring all global suppliers meet labor, human rights, health & safety, and environmental standards.
Oversee and manage factory audit programs in partnership with the overseas sourcing and quality teams, using both internal audit tools and globally recognized standards such as SMETA (Sedex Members Ethical Trade Audit) and BSCI (Business Social Compliance Initiative).
Partner with overseas sourcing teams to ensure continuous monitoring, corrective action management, and long-term improvement of supplier compliance performance.
Maintain accurate documentation and audit records to support customer requirements, brand standards, and international regulations.
Stay current with evolving global regulations related to human rights, forced labor prevention (e.g., UFLPA), and sustainability compliance, integrating updates into corporate policy and supplier training
Trade Compliance
Develop and manage comprehensive trade compliance programs to ensure adherence to import, export, and customs regulations.
Oversee Foreign Trade Zone (FTZ) operations, including zone admissions, inventory control, weekly entries, reconciliations, and annual reporting.
Serve as the primary liaison with U.S. Customs and Border Protection (CBP), FTZ operators, and internal stakeholders to maintain activation, compliance, and audit readiness.
Manage customs brokers and trade partners, ensuring performance standards and KPIs are achieved through quarterly reviews and scorecards.
Ensure accurate product classification, origin determination, and valuation to meet regulatory and financial requirements.
Oversee duty mitigation and savings programs including Duty Drawback, Trade Preference Programs, Duty Engineering, Defective Merchandise claims, and other cost-saving initiatives.
Monitor and manage trade restrictions, sanctions, and embargoes relevant to company operations.
Policy Development and Training
Develop, implement, and maintain policies, procedures, and tools to support all compliance programs.
Conduct regular training for internal teams to enhance understanding of product, trade, and FTZ compliance requirements.
Risk Management
Identify, assess, and mitigate risks related to product, trade, and FTZ compliance.
Lead internal audits and investigations to address compliance gaps and drive corrective action plans.
Develop and track key performance indicators (KPIs) to measure program effectiveness and continuous improvement.
Collaboration and Communication
Partner with product development, legal, supply chain, and quality assurance to integrate compliance throughout the product lifecycle.
Serve as the organization's primary contact with regulatory agencies, trade authorities, and customs officials.
Represent the company in compliance-related forums and industry groups as needed.
Collaborate closely with overseas sourcing, quality, and compliance teams to ensure consistent social compliance execution, audit scheduling, and reporting across all regions.
Serve as the company's primary point of contact for social compliance inquiries from customers, brands, and third-party auditors.
Continuous Improvement
Stay current on emerging global trade and product compliance trends, technologies, and best practices.
Lead initiatives to streamline compliance processes, improve accuracy, and optimize duty and tax savings opportunities.
Skills and Knowledge:
Strategic thinker with the ability to navigate complex regulatory and trade landscapes.
Highly detail-oriented and organized with a strong sense of accountability.
Collaborative and influential leader capable of driving cross-functional alignment.
Committed to ethical conduct and maintaining the highest standards of compliance integrity.
Minimum Qualifications:
Bachelor's degree in Business Administration, Supply Chain, or related field required, Master's preferred.
Minimum of 7+ years of experience in regulatory and trade compliance, including direct Foreign Trade Zone (FTZ) management experience.
Strong working knowledge of U.S. Customs regulations, HTS classification, INCOTERMS, EAR, ITAR, and global product standards (FDA, CPSC, UL, EPA, APHIS).
Proven ability to manage and optimize FTZ operations and duty mitigation programs.
Experience conducting internal audits, managing customs brokers, and engaging with regulatory agencies.
Proven experience managing social compliance or ethical sourcing programs within a global manufacturing or sourcing environment.
Strong understanding of international labor standards, social audit frameworks (SMETA, BSCI, SA8000), and corrective action management
Exceptional leadership, communication, and problem-solving skills.
Proficiency with compliance software, data analysis, and trade management tools.
Preferred: Licensed U.S. Customs Broker or FTZ Operator/Administrator certification.
PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.
Fraud Disclaimer:
PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.
$51k-73k yearly est. 3d ago
Associate Category Specialist (Automotive Parts) - PA
CJ Pony Parts, Inc. 3.6
Harrisburg, PA jobs
Job Description
Associate Category Specialist
Department: Merchandising
FLSA Status: Non-Exempt
Pay Range: $17.00 - $18.00 per hour, commensurate with experience
Schedule: Full-time - Monday through Friday - Day Shift
Location: Harrisburg, PA or Las Vegas, NV (must be onsite for training period)
Position Summary The Associate Category Specialist is responsible for conducting research to identify and add new products within an assigned category. This role works closely with the Director of Merchandising and Senior Category Specialists to support product development, pricing analysis, and vendor relationships. The ideal candidate will be detail-oriented, tech-savvy, and excited about the automotive industry.
This position requires a solid understanding of how vehicles work, as well as basic automotive parts knowledge. The ability to distinguish between vehicle systems and components, and understand their compatibility and applications, is essential for success in this role.
Key Responsibilities
Work with other members of the team to identify new products and lines
Add new products to the inventory and update ERP system with accurate product information
Provide Copywriting and Photography teams with relevant product data and images
Research and recommend cross-sells and related parts for products in your category
Communicate with vendors to gather additional product details and media
Track vendor product updates and industry trends
Identify and resolve website errors, fitment issues, and product information gaps
Coordinate product photo corrections and application updates
Qualifications
High school diploma or equivalent required; some college preferred
1-2 years of related experience preferred
Strong attention to detail and organizational skills
Familiarity with Microsoft Word, Excel, and Outlook
Ability to analyze data and identify trends
Strong communication and problem-solving skills
A passion for the automotive industry is highly desired
Working knowledge of automotive systems and components such as suspension, drivetrain, and engine parts
Ability to interpret fitment and compatibility data for various makes and models
Benefits
Hourly Rate: $17.00 - $18.00 per hour, based on experience
Bonus Program eligibility after 6 months
Remote Work Available after Training Period
Paid Time Off and Company Paid Holidays
Medical, Dental, and Vision Insurance (affordable options)
Health Savings Account with company contribution
Life and Short-Term Disability Insurance
401(k) with 4% company match and profit sharing
Employee Assistance Program
Casual dress code
Who We Are Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing!
Equal Opportunity Employer CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
E-Verify CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.
$17-18 hourly 13d ago
Remote Call Center Agent
Jerry 4.0
Charlotte, NC jobs
About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Call Center Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
* Respond to inbound calls from existing customers
* Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
* Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
* Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
* You can multitask and manage multiple competing priorities
* You are passionate about helping others
* Has 2+ years of experience working in a call center environment
Compensation and perks:
* Hourly wage: $19.00 - 21.00
* We will pay for your P&C license (expected within 60 days after starting)
* Medical, dental, vision insurance, 401K match
* Ability to work remotely (we provide work equipment)
* Ongoing training and mentorship from our leadership team
* An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule:
* Monday to Friday 1:30pm - 12am EST
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at *******************
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
$19-21 hourly 2d ago
Health Insurance Product Development Assistant
Novus Group 4.8
Pittsburgh, PA jobs
Job DescriptionHealth Insurance Product Development Assistant, Pittsburgh, PA 15219 Secure your future with a direct-hire position as an employee of the company - this is not a temporary role, and you'll never pay a fee for our assistance.
As a proud partner of the company, Novus Group is dedicated to helping you succeed. We provide comprehensive support, including resume fine-tuning, personalized interview coaching, compensation insights, and end-to-end navigation of the employment process, leading you directly to an offer.
Location: [Downtown Pittsburgh, PA 15219] This role does offer some remote/work-from-home flexibility, but will require a regular presence in Pittsburgh, PA.
Company Overview:The Company, a non-profit healthcare organization, is a leader in providing high-quality, compassionate care to patients. With an extensive network of hospitals, clinics, and other medical facilities, the Company is dedicated to improving the health and well-being of the communities served.
Job Summary:As the Health Insurance Product Development Assistant, you will assist in the research, analysis, and design of new health insurance products that meet the evolving needs of customers. Working closely with cross-functional teams, you will gather and interpret data, identify market trends, and collaborate on the development of product features and pricing strategies. Your attention to detail, analytical skills, and passion for the insurance industry will be essential as you help shape the future of Company's healthcare solutions.
Key Responsibilities:- Conduct market research and data analysis to inform the development of new health insurance products
- Assist in the design and testing of product features, benefits, and pricing structures
- Collaborate with actuaries, underwriters, and marketing professionals to ensure the viability and competitiveness of new insurance offerings
- Gather and synthesize customer feedback to identify opportunities for product enhancements
- Support the implementation and launch of new insurance products - Participate positively in various workgroups by offering valuable input, taking action on relevant items, and coordinating between departments as requested by leadership- Assist/take lead in development and presentation of training materials Minimum Qualifications:
Bachelor's degree in business, health care, management, a related field OR relevant experience.
2 years of business experience required.
Knowledge of Commercial Insurance products is a bonus.
Experience in product development a plus, but not required.
Good project management skills with proven ability to manage multiple tasks and priorities.
Strong computer skills required, with proficiency in Outlook, Excel, Word and Internet Explorer.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong communication skills, both verbal and written, and the ability to communicate effectively with all levels and all departments.
Positive, professional attitude and enthusiastic demeanor.
Ability to work independently with minimal or no direction from leadership
Compensation and Benefits:A competitive salary is offered to new hires of up to $67,000 per year, commensurate with experience, as well as a comprehensive benefits package including health, dental, and vision insurance, retirement plan contributions, tuition reimbursement, and generous paid time off. In addition to your base salary, you have the potential to significantly increase your earnings.
After hire, the Company offers performance-based raises and pathways for higher pay through continuous learning and education, with the potential to reach up to $95,000 annually in this position.
Equal Opportunity Employer:Our organization is committed to providing equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
$67k-95k yearly 6d ago
Senior Lifecycle and Retention Strategist
Unilever 4.7
Durham, NC jobs
**ABOUT DSC:** In 2011, Dollar Shave Club didn't just shake up the shaving aisle-we reinvented it. A viral video put us on the map, and our direct-to-consumer model challenged an entire industry by making great razors accessible, affordable, and actually fun to buy.
Since then, we've grown far beyond blades. From grooming to personal care, we've built a lineup of quality essentials designed to make life easier (and smoother), whether you find us online or in stores near you.
Today, DSC is expanding into new categories and new markets, but our DNA hasn't changed. We're still here to cut the BS, deliver real value, and bring a little humor to the everyday routine.
So what are you waiting for? Join the Club.
**ROLE SUMMARY:**
We're excited to bring on a Senior Lifecycle and Retention Strategist to develop and execute strategies that deepen subscriber engagement and drive revenue growth. In this role, you'll focus on our existing subscriber base - creating experiences that delight customers, strengthen loyalty, and build lasting connections with our brand.
If you have a passion for growth, are analytically curious, and care deeply about understanding what keeps customers coming back, this is the role for you.
**RESPONSIBILITIES:**
+ Develop strategies to increase subscriber retention and reactivate dormant accounts
+ Lead key decisions regarding retention aspects such as digital product roadmap, retention policies, active consumer communications
+ Own key retention KPIs such as churn, retention, payment success
+ Reduce churn across both new and existing customers, while staying laser focused on key performance indicators
+ Leverage consumer insights and customer data analysis to develop innovative retention and reactivation programs
+ Develop both quantitative and qualitative insights into our subscriber base, analyzing activation cohort performance, product-specific subscription behaviors, and subscriber tenure to drive revenue retention across all subscriber stages
+ Build and strengthen cross-functional relationships across brand and creative, supply chain, and acquisition to create a seamless customer experience
+ Create targeted lifecycle campaigns that delight customers at every stage, turning first-time buyers into lifelong loyal customers
+ Employ A/B testing and other data analysis techniques to sharpen campaigns and drive continuous improvement in customer engagement and retention
+ Translate complex data insights into actionable strategies that increase subscription revenue and foster subscriber loyalty
+ Act as business owner in all retention journey evolution together with Product and Tech teams
+ Assess and own retention policies, next best action and programs with the active subscriber base
**REQUIREMENTS:**
+ 8+ years of proven experience in lifecycle marketing, customer retention, and data analysis within an ecommerce subscription environment
+ Experience with large scale ecommerce and subscriber bases and marketing technology platforms for managing ecommerce subscriptions
+ Klayvio or equivalent ESP experience required
+ Strong collaboration skills with the ability to mentor and influence team members
+ Excellent cross-functional collaboration skills
+ Deep analytical capabilities with experience with data analysis
+ Ability to derive actionable insights from large and complex data sets
+ Familiarity with marketing, e-commerce, and payment processing technologies
+ Experience using marketing technology platforms such as CDP, CMS, A/B testing and subscription management systems
+ Bachelor's degree, preferably in Marketing, Engineering or Computer Science
**POSITION TYPE:**
This is a full-time exempt position.
**WORK ENVIRONMENT:**
This position is hybrid, primarily working out of our HQ office in Durham, North Carolina. (Relocation assistance available)
**SALARY:**
$145,000-$160,000 + Bonus
**BENEFITS:**
+ Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
+ Free life insurance, short term disability and long term disability
+ 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
+ Unlimited vacation and generous sick time
+ Half day Fridays year-round (subject to business needs)
+ 12 weeks of fully paid parental leave
+ 4 weeks of fully paid disability leave
+ Free Dollar Shave Club Products
+ Monthly cell phone and work-from-home stipends
**APPLICATION PROCESS:**
All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you'll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.
Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.
Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.com
Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.
Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Thank you for considering a career with Dollar Shave Club
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Dollar Shave Club participates in the E-Verify program. Please click the links for more information:
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