Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a player services representative and how to become one
Player service representatives work in casinos adhering to the needs of customers and creating an enjoyable and exciting atmosphere within the space. They are responsible for making sure activities in the casino comply with legal regulations regarding gambling. They see that machines are well maintained, and players receive the necessary services to enable their gaming experience.
Working in this position, you will give change for customers and answer their requests. You will handle slot dispatches, verify and sign for jackpot payments, balance machine wallets and the end of shifts, and handle customers' complaints.
A GED is enough to get you started in this position. You will need a thorough understanding of slot operations and rules that regulate slot games on a local and federal level. You will work in rotating shifts and be required to stand and walk for long periods. Excellent communication and organizational skills will be essential.
Avg. Salary $28,843
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.84%
Asian 6.65%
Black or African American 10.04%
Hispanic or Latino 20.60%
Unknown 5.83%
White 56.04%
Genderfemale 64.44%
male 35.56%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Player services representative career paths
Key steps to become a player services representative
Explore player services representative education requirements
Start to develop specific player services representative skills
Skills Percentages Guest Service 14.95% Data Entry 11.32% Customer Service 8.55% Casino Floor 8.21% Reservations 6.34% Complete relevant player services representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New player services representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a player services representative based on U.S. Bureau of Labor Statistics data and data from real player services representative resumes.Research player services representative duties and responsibilities
- Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
- Experience with AS400 systems, CMS and LMS.
- Assist seniors on their Medicare coverage and premiums.
- Review and maintain DMV policy and procedure manual.
Prepare your player services representative resume
When your background is strong enough, you can start writing your player services representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a player services representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable player services representative resume templates
Build a professional player services representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your player services representative resume.
Apply for player services representative jobs
Now it's time to start searching for a player services representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first player services representative job
Are you a player services representative?
Share your story for a free salary report.
Average player services representative salary
The average player services representative salary in the United States is $28,843 per year or $14 per hour. Player services representative salaries range between $22,000 and $36,000 per year.
What am I worth?
How do player services representatives rate their job?
Player services representative reviews
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Non caring employer's , standing on my feet all day, working weekends, low pay
Updated January 8, 2025
