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Become A Player Services Representative

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Working As A Player Services Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Player Services Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Player Services Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Player Services Representative jobs

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Player Services Representative Career Paths

Player Services Representative
Security Officer Service Technician Service Manager
Account Manager
5 Yearsyrs
Reservations Agent Office Manager General Manager
Area Manager
7 Yearsyrs
Reservations Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Security Officer Technician Service Manager
Branch Manager
6 Yearsyrs
Front Desk Agent Front Office Manager General Manager
Center Manager
6 Yearsyrs
Supervisor Manager
Director
8 Yearsyrs
Technician Specialist Account Manager
District Sales Manager
7 Yearsyrs
Housekeeper Security Officer Project Manager
Owner/Manager
6 Yearsyrs
Casino Host Executive Casino Host Business Development Executive
Regional Manager
8 Yearsyrs
Supervisor Operations Manager Account Executive
Relationship Manager
6 Yearsyrs
Front Desk Agent General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Table Games Dealer Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Slot Attendant Slot Technician Field Service Technician
Sales Manager
5 Yearsyrs
Casino Host General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Certified Nursing Assistant Home Health Aid Customer Care Representative
Senior Representative
5 Yearsyrs
Housekeeper Home Health Aid Service Coordinator
Service Supervisor
6 Yearsyrs
Technician Service Manager Operations Manager
Site Manager
7 Yearsyrs
Certified Nursing Assistant Case Manager Support Specialist
Support Manager
6 Yearsyrs
Slot Attendant Slot Shift Manager Operations Manager
Territory Manager
7 Yearsyrs
Table Games Dealer Rate Supervisor Floor Supervisor
Warehouse Manager
5 Yearsyrs
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Player Services Representative Demographics

Gender

Female

63.8%

Male

34.3%

Unknown

1.8%
Ethnicity

White

78.8%

Hispanic or Latino

12.9%

Asian

6.4%

Unknown

1.4%

Black or African American

0.5%
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Languages Spoken

Spanish

71.0%

German

6.5%

Portuguese

3.2%

Hawaiian

3.2%

Chinese

3.2%

French

3.2%

Dakota

3.2%

Mandarin

3.2%

Shan

3.2%
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Player Services Representative Education

Schools

University of Phoenix

10.0%

University of Southern Mississippi

8.0%

West Virginia University

7.0%

University of Nevada - Las Vegas

6.0%

Northeastern State University

6.0%

College of Southern Nevada

6.0%

Fond du Lac Tribal and Community College

5.0%

Kaplan University

5.0%

Community College of Allegheny County

5.0%

University of South Florida

4.0%

Mesa Community College - Boswell

4.0%

Arizona State University

4.0%

Temple University

4.0%

Pennsylvania State University

4.0%

Pearl River Community College

4.0%

Mississippi Gulf Coast Community College

4.0%

Southern New Hampshire University

4.0%

Oklahoma State University

4.0%

East Central University

3.0%

Southwestern Indian Polytechnic Institute

3.0%
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Majors

Business

27.3%

Health Care Administration

6.9%

Communication

6.0%

Marketing

6.0%

General Studies

5.5%

Criminal Justice

5.3%

Medical Assisting Services

4.3%

Hospitality Management

3.8%

Psychology

3.8%

Accounting

3.8%

Political Science

3.3%

Finance

3.3%

Nursing

3.1%

Human Resources Management

3.1%

Cosmetology

2.6%

Liberal Arts

2.6%

Kinesiology

2.4%

Graphic Design

2.4%

Computer Science

2.2%

Management

2.2%
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Degrees

Other

35.2%

Bachelors

34.9%

Associate

16.3%

Certificate

5.1%

Masters

4.9%

Diploma

2.3%

License

0.9%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Player Services Representative

CustomerServiceSkillsDataEntrySpecialEventsPlayersClubCardsNewMembersGuestServiceNewPlayersPlayerServicesCasinoPromotionsCasinoPatronsDirectPhoneCallsVIPNewGuestsCasinoGuestsClubRepresentativeComputerSystemNewAccountsSlotTournamentsPromotionalEventsFreePlay

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Top Player Services Representative Skills

  1. Customer Service Skills
  2. Data Entry
  3. Special Events
You can check out examples of real life uses of top skills on resumes here:
  • Utilized efficient customer service skills and problem resolution skills.
  • Create and maintain player accounts, data entry, sort out any arising issues, and book hotel rooms.
  • Conduct promotions and help facilitate special events and entertainment.
  • Make Players Club Cards and set customers up with all necessary tools needed to have a successful stay at the casino.
  • Handled player rewards club database, including enrolling new members, updating information, rewards redemption and card replacement.

Top Player Services Representative Employers