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Become A Player Services Representative

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Working As A Player Services Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Player Services Representative Do At Penn National Gaming

* Ensure interactions with internal and external guests follow the guidelines of Marquee Service
* Maintains balanced cashier's station
* Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)
* Be knowledgeable and comply with Title 31 regulations
* Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions
* Works the main bank as assigned
* Answers phone calls with proper phone etiquette
* Complies with state, company, department policies and regulations
* To be successful in this position it will require the following skill set

What Does A Player Services Representative Do At Seminole Gaming

* Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
* Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
* Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
* Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
* Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Service,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
* Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
* Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
* Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

What Does A Player Services Representative Do At Las Vegas Sands Corp.

* Arrive for shift on time and in proper uniform.
* Communicates the benefits of the Players Club to guests.
* Issues new club memberships in an efficient, friendly and professional manner.
* Assists existing members with Players Club services.
* Assist with promotions and Special Events to drive additional business to the property.
* Redeems benefits that guests have earned on their Players Cards.
* Assigns departure information to arriving bus patrons
* Assists guest with bus information
* Issues any marketing related materials/promotions to bus patrons as directed.
* Communicates with Public Area Cleaning staff to insure the cleanliness of bus bays and bus lounge.
* Work Slot Tournaments.
* Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
* Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
* Complete all paperwork in accordance with PGCB and approved Sands’ standards.
* Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
* Provide superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards.
* Adhere to and complies with both departmental and overall property policies and procedures.
* Perform any other related duties as

What Does A Player Services Representative Do At Black Bear Casino Resort

* To provide a high level of customer service at all times.
* Enters player data into the database.
* Must have excellent computer
* skills for achieving detail and accuracy.
* Responsible for providing
* customer service and information to casino patrons.
* Provide guests
* with information regarding the players club and casino promotions.
* Enters data in to the players club, opening new accounts for
* customers and issuing cards to the players club members.
* Provides
* shuttle information and coat check services to guests when needed.
* Assist in the completion of appropriate forms for casino guests.
* Provides customer services in a manner that demonstrates a good
* working knowledge of all services and promotion at the casino
* properties.
* Communicates with and provide services to the guests in
* a manner which promotes the casino and sets an example of the
* highest quality of customer service.
* Recognizes that employees have
* certain personal responsibilities, which affect the operational
* efficiency of the Casino.
* Maintains proper attendance in accordance
* with Resort policy.
* Reports to work on time in accordance with
* Resort policy.
* Provides adequate notice to supervisor prior to
* absence or lateness in accordance with Casino policy.
* Recognizes
* that each employee is a representative of the Casino, and is
* responsible for demonstrating courtesy , respect, and sensitivity to
* the needs of every person (visitors, co-employees).
* Due to changes
* and modifications in the job from time to time, we require employees
* to be flexible and assume other responsibilities assigned by
* management as management sees the necessity.
* Some assignments may
* not be listed in this description at this time

What Does A Player Services Representative Do At Affinity Gaming

* RESPONSIBILITIES** ​
* Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
* Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
* Explains the A
* Play program in detail.
* Effectively markets the Players Club program to all new casino guests and actively enrolls new members.
* Evaluates play and issues complementary amenities based on established guidelines.
* Utilizes all aspects of the Player Tracking System.
* Stays informed about all Slot and Table Games activities and events.
* Maintains general knowledge of the property.
* Inputs all player information into the database system and issues player cards.
* Complies with all company regulations and policies.
* Performs other job related duties as requested

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How To Become A Player Services Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Player Services Representative jobs

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Top Skills for A Player Services Representative

CustomerServiceSkillsDataEntrySpecialEventsPlayersClubCardsNewMembersGuestServiceNewPlayersPlayerServicesCasinoPromotionsCasinoPatronsDirectPhoneCallsVIPNewGuestsCasinoGuestsClubRepresentativeComputerSystemNewAccountsSlotTournamentsPromotionalEventsFreePlay

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Top Player Services Representative Skills

  1. Customer Service Skills
  2. Data Entry
  3. Special Events
You can check out examples of real life uses of top skills on resumes here:
  • Utilized efficient customer service skills and problem resolution skills.
  • Create and maintain player accounts, data entry, sort out any arising issues, and book hotel rooms.
  • Conduct promotions and help facilitate special events and entertainment.
  • Make Players Club Cards and set customers up with all necessary tools needed to have a successful stay at the casino.
  • Handled player rewards club database, including enrolling new members, updating information, rewards redemption and card replacement.

Top Player Services Representative Employers