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Player services representative skills for your resume and career
15 player services representative skills for your resume and career
1. Guest Service
- Develop close interaction with casino guests, and create guest loyalty by providing exceptional guest service.
- Received multiple monthly awards for excellence in guest service and exceeding marketing department standards.
2. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Call Center, duties: data entry for accounts, new membership, provide customer support through email and phone contact.
- Worked in the marketing department, maintained accurate and up to date data entry for players accounts, and rewards.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Excelled in all predetermined customer service objectives, cash handling procedures and MN Gaming Regulation knowledge initiatives.
- Maintained a friendly and positive environment, focusing on customer service and positive interaction with customers.
4. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Patrol casino floor, check identification cards at the entrance and be able to respond to calls anywhere on the property.
- Maintain a positive attitude while greeting customers at the door and while on the casino floor.
5. Reservations
- Controlled golfer reservations using fore reservations golf reservation system.
- Assist Casino Host with guest requests regarding comps, hotel and restaurant reservations, and concert tickets.
6. Excellent Guest
- Received numerous "Star Cards" for excellent guest and team member service.
- Maintain excellent guest relations, goodwill and confidentiality with targeted clients through all forms of communication
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- Maintained up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
- Have knowledge of all promotional events for members, player tracking system, and entertainment.
8. Telemarketing
- Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieved and exceeded.
- Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities and special event.
9. Exceptional Guest
- Demonstrate exceptional guest courtesy to both internal and external customers with every Interaction.
- Offer exceptional guest service by being energetic, detail oriented and take pride in providing a memorable experience for every guest.
10. Giveaways
- Participated in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
- Assist with promotional events such as: drawings, giveaways, tournaments and any other customer based reward incentive.
11. VIP
A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.
- Assisted customers with additional services and information with VIP Promotions and other departmental needs.
- Assist with special events such as slot tournaments and VIP Parties.
12. Computer System
- Keep new and current employees up to date about any changes to the computer system and rules and policies.
- Use computer systems available most transactions.
13. Club Benefits
- Promoted Player's Club benefits and assisted guests with questions and concerns regarding their Player's Club membership.
- Provide information and explain Players Club benefits, property amenities and marketing programs to our guests.
14. Casino Promotions
- Resolve questions regarding Casino Promotions and events occurring within the casino.
- Evaluate guest's information to determine qualifications for casino promotions.
15. Golf Carts
- Valet services, assisting with club member needs, cleaning and restocking golf carts, various other duties as assigned.
- Maintain golf carts, including charging and cleaning of the carts as well as other maintenance.
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List of player services representative skills to add to your resume
The most important skills for a player services representative resume and required skills for a player services representative to have include:
- Guest Service
- Data Entry
- Customer Service
- Casino Floor
- Reservations
- Excellent Guest
- Player Tracking System
- Telemarketing
- Exceptional Guest
- Giveaways
- VIP
- Computer System
- Club Benefits
- Casino Promotions
- Golf Carts
- Guest Complaints
- Replacement Cards
- Guest Relations
- Customer Complaints
- Free Play
- Guest Satisfaction
- External Guests
- Front Desk
- Slot Machines
- Player Accounts
- Guest Accounts
- Customer Interaction
- Guest Issues
- Database Systems
- Slot Tournaments
- Ticket Sales
- Promotional Events
- Club Program
- Guest Inquiries
- Gift Shop
- Golf Courses
- Casino Guests
- Tito
- Customer Accounts
- Bank Secrecy Act
- Golf Clubs
- Golf Balls
- CMP
- Inbound Calls
- Casino Operations
- Players Club Cards
- Concert Tickets
- Membership Cards
Updated January 8, 2025
