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Top Player Services Representative Skills

Below we've compiled a list of the most important skills for a Player Services Representative. We ranked the top skills based on the percentage of Player Services Representative resumes they appeared on. For example, 16.2% of Player Services Representative resumes contained Guest Service as a skill. Let's find out what skills a Player Services Representative actually needs in order to be successful in the workplace.

The six most common skills found on Player Services Representative resumes in 2020. Read below to see the full list.

1. Guest Service

high Demand
Here's how Guest Service is used in Player Services Representative jobs:
  • Received multiple monthly awards for excellence in guest service and exceeding marketing department standards.
  • Member-based guest services - bag pull, club repair and tournament setup.
  • Promoted and maintained the highest caliber of guest service.
  • Displayed superior guest service skills andprojected a mature presence and confidence with the ability to manage difficult guests.
  • Employed Promotes and provides excellent guest service experiences to casino guests.
  • Supervised, educated and motivated 15 Guest Service Representatives to improve overall guest experience * Coordinated and managed special projects

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2. Casino Floor

high Demand
Here's how Casino Floor is used in Player Services Representative jobs:
  • Provided outstanding customer service to guests, working on the Casino Floor and Front desk.
  • Replaced all cash drop boxes on the casino floor with speed through strong team work in a short period of time.
  • Assisted customers on various activities on the casino floor Organized casino raffles and tournaments for a large number of customers
  • Contacted and communicated with active and inactive guests by phone and on casino floor with information about promotions and upcoming events.
  • Worked as a casino marketing representative on the casino floor in the high dollar slot machine area.
  • Identified and developed potential high-end players from casino floor.

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3. Special Events

high Demand
Here's how Special Events is used in Player Services Representative jobs:
  • Provided current information relative to player club membership, casino amenities, services, promotions, special events and off-site attractions.
  • Maintained knowledge of all promotions and special events to provided guests and staff members with any needed information.
  • Identified and resolved the concerns of a guest relative to our services, special events or promotions.
  • Assisted customers with reservations, special events, and promotions.
  • Handled reservations for club promotions, and special events.
  • Assisted with special events and promotions with casino.
  • Coordinated promotions and special events with marketing team.
  • Assisted in special events and promotions.
  • InterestsAsked to perform at special events.Reading | Traveling | Cooking | Sports | Child Care | Social Events |Family Time
  • Issued complimentaries for guests, and assisted in room, dinner, show and special events reservations.

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4. Data Entry

high Demand
Here's how Data Entry is used in Player Services Representative jobs:
  • Worked in the marketing department, maintained accurate and up to date data entry for players accounts, and rewards.
  • Preformed data entry, filing and answered phones.
  • Printed player's cards, data entry.
  • Trained on and used daily two separate data entry systems that wereuniversal throughout the entire Casino.
  • Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.
  • Authorized checks for merchants *Authorized checking accounts for financial institutions *Data entry *Assisted check writers concerning check acceptance

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5. Customer Service

high Demand
Here's how Customer Service is used in Player Services Representative jobs:
  • Excelled in all predetermined customer service objectives, cash handling procedures and MN Gaming Regulation knowledge initiatives.
  • Maintained a friendly and positive environment, focusing on customer service and positive interaction with customers.
  • Developed rapport with membership to provide world-class customer service tailored to individual needs.
  • Maintained practice facility and golf cart fleet while providing exceptional customer service.
  • Developed close relationships with everyday members while providing customer service.
  • Utilized efficient customer service skills and problem resolution skills.
  • Provided friendly customer service to internal and external individuals.
  • Delivered excellent customer service to casino goers.
  • Provided exceptional customer service to members and guests
  • Answered questions and provided exceptional customer service
  • Greeted guests, answered and directed phone calls, answered questions regarding monthly promotions, jackpots, great customer service skills.
  • Provided customer services in a manner that demonstrated a good working knowledge of all services and promotions at the casino
  • Provided excellent customer service by assisting members with all activities before and after their round to maintain the upscale atmosphere
  • Created new and updated Momentum accounts within the GAMINGOPERATING SYSTEM while providing superior customer service for all guests.
  • Greeted all golfers with excellent customer service at the start and finish of their round of golf.
  • Provided personal and friendly customer service, information and assistance for all aspects of the casino operations.
  • Strengthened club's reputation - generating repeat business - by providing outstanding customer service.
  • Called high end players regarding upcoming events and other customer service duties as needed.
  • Maintained the highest level of customer service to all country club members and guest.
  • Provided quality customer service to a membership with a wide variety of concerns.

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6. Greeting Guests

high Demand
Here's how Greeting Guests is used in Player Services Representative jobs:
  • Managed reception / front desk operations, including greeting guests, customer service, billing, and payment processing.
  • Serviced customers in a small retail setting, as well as working cash register and greeting guests.
  • Worked at party entrance greeting guests and checking in/booking parties; in person or over the phone.
  • Coordinated check-in duties, collecting tickets, and greeting guests as they enter venue for events.
  • Exhibited a cheerful and helpful manner while greeting guests over the phone and in person.
  • Secured 97% in delivery rate for Greeting Guests program, clocking 10 hours above weekly requirement.

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7. Club Program

high Demand
Here's how Club Program is used in Player Services Representative jobs:
  • Enrolled Casino Players in the Club program and assisted guests with any questions and provided information they may require.
  • Provided club members service to ensure overall guest satisfaction and through knowledge of the club program.

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8. Slot Machines

high Demand
Here's how Slot Machines is used in Player Services Representative jobs:
  • Recommended, selected and helped locate merchandise/slot machines/restaurants and other means of entertainment based on customer needs and desires.
  • Changed ticket paper and repaired malfunctioning slot machines.

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9. Customer Information

high Demand
Here's how Customer Information is used in Player Services Representative jobs:
  • Maintained customer information assuring the highest standards of data entry.
  • Verified customer information in order to distribute a player's club card.
  • Maintained records of customer information, interactions, and transactions.
  • Provided customer information of events in the casino area.
  • Responded for ongoing relationship with clients to maintain accurate and updated customer information as necessary to maintain accurate risk ratings.
  • Handled angry/upset customers, communication skills, computer skills, handled secure customer information, multitasking speaking with customers with computer work

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10. VIP

high Demand
Here's how VIP is used in Player Services Representative jobs:
  • Assisted customers with additional services and information with VIP Promotions and other departmental needs.
  • Serviced VIP Members in VIP Lounge (High Limits).
  • Telemarketed and booked VIP reservations.
  • Generated incremental business and additional visits from VIP guests through on-the-floor sales, telemarketing, and written communication.
  • Maintained current VIP player information and respects guest confidentiality by maintaining integrity of guest information.
  • Developed and implemented new promotions and maintained and cultivated relationships with VIP customers.

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Jobs With Trending Skills

11. New Members

high Demand
Here's how New Members is used in Player Services Representative jobs:
  • Greeted and signed up new members, explaining in detail any promotions, processing redemption, and cash transactions.
  • Handled player rewards club database, including enrolling new members, updating information, rewards redemption and card replacement.
  • Maintained all record keeping procedures as well as signing up new members to join the players club for offers.
  • Greeted members, enrolled new members, created new membership cards, tracked member activity, demonstrated sales skills.
  • Provided customer service within the players club by enrolling new members and servicing existing members.
  • Enrolled new members and assisted existing members with player's club transactions.
  • Assisted with daily promotions, as well as enrolling all new members.
  • Registered new members for Player's Club Cards.
  • Enrolled New Members, made Players Cards
  • Provided outstanding customer service to all guests within the casino Assisted with daily promotions, as well as enrolling all new members
  • Signed up new members and assisting the guests with any questions or concerns they may have.
  • Greeted and helped patrons at the casino * Signed up new members to our club * Sold merchandise to members
  • Answered phones, signed up new members, made announcements.
  • Answered questions and complaints Assisted New members Mutli tasked while working efficiently

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12. Player Development

high Demand
Here's how Player Development is used in Player Services Representative jobs:
  • Provided player development services to casino customers in the mid-level market.
  • Trained new hires (player development representatives).
  • Developed and implemented the current profitable marketing strategy for the Player Development department.
  • Assisted the Player Development/Ambassador Supervisor's with supervising Ambassador Team.
  • Restructured player development and implemented changes to guest retention/recognition.
  • Focused on player development, new and inactive guest marketing, promotions, events and guest satisfaction.

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13. Club Benefits

average Demand
Here's how Club Benefits is used in Player Services Representative jobs:
  • Promoted Player's Club benefits and assisted guests with questions and concerns regarding their Player's Club membership.
  • Explained Player s Club benefits and Casino Hotel amenities.

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14. Membership Cards

average Demand
Here's how Membership Cards is used in Player Services Representative jobs:
  • Processed and produced membership cards.
  • Responded to call center request for membership cards, coverage options and changes.
  • Greeted members enthusiastically at the entrance and assured that they have membership cards.
  • Prepared photo membership cards and created new member files in Jonas.
  • Created membership cards by managing and entering data in Access customer database.
  • Issued membership cards and accessed club records on an in-house technology platform to reserve and schedule pickup dates for rewards gifts.

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15. Guest Rooms

average Demand
Here's how Guest Rooms is used in Player Services Representative jobs:
  • Conducted the nightly revenue and accounts for a hotel with over 200 guest rooms, a restaurant, and retail shop.
  • Conducted the nightly revenue and accounts for a hotel with nearly 170 guest rooms in the urban center of Nashville.
  • Answered and directed calls on a central switchboard system to guest rooms, property outlets, and administrative offices.
  • Accommodated hotel patrons, by registering and assigning guest rooms, issuing keys, transmitting and receiving messages.
  • Conducted the nightly revenue and accounts for a hotel with over 80 guest rooms and commons areas.
  • Reserved and prepared conference, banquet and guest rooms for scheduled large group reservations, events and conventions

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16. Special Promotions

average Demand
Here's how Special Promotions is used in Player Services Representative jobs:
  • Hosted all VIP events and assisted in the implementation of special promotions and entertainment events.
  • Greeted guests in the casino and participated in social events and special promotions.
  • Maintained close contact with guests; participated in social events and special promotions.
  • Assisted with special promotions, drawings, and hot seats.

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17. New Customers

average Demand
Here's how New Customers is used in Player Services Representative jobs:
  • Learned how to properly meet new customers and sell memberships while effectively organizing their information into a database.
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers.
  • Maintained open line of communication with current customers while established strong connections with potential new customers.
  • Coordinated efforts with other sales associates to promote a collaborative effort in securing new customers.
  • Handled local residential customers and acquisition of new customers and selling to existing customers.
  • Developed strong relationships with customers- maintained cordial relationships with existing and new customers.

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18. Customer Questions

average Demand
Here's how Customer Questions is used in Player Services Representative jobs:
  • Resolved customer questions, issues and complaints.Developed rapport with the customers by handling difficult issues with professionalism.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Answered customer questions regarding products, prices and availability often Identified issues with existing marketing material to drive process improvements.
  • Provided advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures.
  • Described and poured wines for customers while providing an exceptional customer experience Addressed customer questions about wines and processed sales
  • Managed a wide variety of Customer inquiries using effective decision making to resolve Customer questions.

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19. Free Play

average Demand
Here's how Free Play is used in Player Services Representative jobs:
  • Developed strategies for player recognition through watched play, free play offers, casino amenities, etc.
  • Supervised staff when issuing comps, points to play and free play.
  • Performed under high pressure during $5 Free Play days.
  • Issued free play, meal comps, and redeemed points for gifts.
  • Assisted the free play vouchers and the free play slot machine competition.Wal-Mart Corporation

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20. Tito

average Demand
Here's how Tito is used in Player Services Representative jobs:
  • Processed cash transactions for patrons including credit/check advances and TITO tickets.
  • Processed customer transactions involving cash, casino chips and TITO tickets.

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21. Gift Shop

average Demand
Here's how Gift Shop is used in Player Services Representative jobs:
  • Assisted in the gift shop as needed with lottery sales and box office.
  • Maintained the appearance and organization of the gift shop, waiting room, and desk areas.
  • Assisted zoo guests with transactions in gift shop, front gate and other tasks as assigned.
  • Answered phone calls as well as other administrative duties for the museum and gift shop.

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22. Customer Complaints

average Demand
Here's how Customer Complaints is used in Player Services Representative jobs:
  • Enrolled and created player accounts Assisted in customer complaints
  • Managed multiple customer portfolios reviewing aging reports and contact customers with aging account balances and researched account discrepancies and customer complaints.
  • Maintained composure and demonstrate patience in resolving customer complaints Also did time with asset protection and maintained a safe environment
  • Reconciled daily reports, expeditiously resolved customer complaints, and consistently achieved exceptional levels of office productivity and administrative accuracy.
  • Facilitated resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.
  • Routed incoming calls to appropriate personnel within different departments to insure timely follow-up and resolution of customer complaints.

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23. High Volume

average Demand
Here's how High Volume is used in Player Services Representative jobs:
  • Assisted a high volume tourist as a players club rep.
  • Coordinated production specifications and cost estimates for local and national accounts of custom, high volume corrugated container needs.
  • Provided customer support in high volume call center environments for Colorado Department of Motor Vehicles.
  • Handled a high volume of reservation calls including domestic and international travel for Continental and Delta Airlines.
  • Provided innovative ideas and implemented them to ensure the high volumes were accurately documented with stakeholder accountability.
  • Organized and processed high volumes of sensitive credit card and bank information into university database.

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24. Customer Accounts

average Demand
Here's how Customer Accounts is used in Player Services Representative jobs:
  • Signed new guests up for players cards, provided outstanding customer service, assigned and worked on customer accounts daily
  • Established new customer accounts and explained benefits of the players club.
  • Created customer accounts within Mohegan Sun Player's Club.
  • Investigated and researched delinquent customer accounts to update absent information and resolve customer issues while abiding by corporate procedures and policies.
  • Researched customer accounts and accurately explained or resolved any billing concerns on accounts that were fully or partially unpaid.
  • Facilitated receipt/delivery of customer IRA and NSCC ACATS accounts * Investigated, resolved and adjusted customer accounts for any discrepancies

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25. Computer System

low Demand
Here's how Computer System is used in Player Services Representative jobs:
  • counted chips in exchange for cash, used computer system, customer service, very detail oriented and multi-tasking, cashier
  • Provided customer data entry information into computer system and assisted with promotional events in a professional and courteous manner.
  • Asked appropriate questions and listened actively to identify specific questions or issues while documenting required information in computer systems.
  • Updated computer system with guest arrivals/departures Completed shift reports each day detailing reservations, check-in/check-outs, and charges
  • Protected high degree of confidential privileged member information; access to confidential patient information in computer system.
  • Maintained member account information on Credit Union computer systems and insured that appropriate and accurate records are maintained.

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26. Replacement Cards

low Demand
Here's how Replacement Cards is used in Player Services Representative jobs:
  • Prepared new cards, replacement cards, and update information in the player's development system.
  • Established new player accounts, upgraded existing accounts, and provided replacement cards to guests.
  • Issued new member and replacement cards.

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27. Promotional Events

low Demand
Here's how Promotional Events is used in Player Services Representative jobs:
  • Assisted with promotional events such as car give-a-ways, cash prizes, bonus plays.
  • Assisted management with promotional events, creating/generating ideas, as well as hosting promotional events.
  • Provided training and implementation of promotional events and entertainment initiatives.
  • Entered players into drawings, assisted marketing staff during promotional events
  • Improvised on casino speaker during promotional events so players understood the promotions.
  • Assisted in the creation and function of promotional events.

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28. Customer Interaction

low Demand
Here's how Customer Interaction is used in Player Services Representative jobs:
  • Provided meticulous coordination of tournaments and group outings, facilitating customer interactions, cart staging, and set-up.
  • Displayed outstanding interaction skills and engagement in advanced customer interactions, concurrently displaying unselfish attitude in contributing to quarterly objectives.
  • Utilized effective communication skills through front-end customer interactions, including making car rental reservations and inbound/outbound sales calls.
  • Used computer hardware/ software to locate customer information, review information, and document customer interactions.
  • Created lifelong engaged relationships with customers by delivering superior service and quality with every customer interaction.
  • Maintained efficiency throughout all daily efforts to ensure optimal effectiveness, while documenting all customer interactions.

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29. Current Promotions

low Demand
Here's how Current Promotions is used in Player Services Representative jobs:
  • Assisted Player Rewards Manager and Supervisor with set up and follow through of current promotions.
  • Announced current promotions via public address system for current casino guests and managed slot tournaments.
  • Marketed all the current promotions at the casino.

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30. Appropriate Level

low Demand
Here's how Appropriate Level is used in Player Services Representative jobs:
  • Issued complimentary gifts for customers when appropriate level of play had been established.
  • Issued complimentary for guests when appropriate level of play has been established Customer Service Representative ProFlowers La Jolla, Ca.
  • Issued complimentaries for guests when appropriate level of play has been established.

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31. Departmental Meetings

low Demand
Here's how Departmental Meetings is used in Player Services Representative jobs:
  • Facilitated the flow of information throughout the department by attending regularly scheduled departmental meetings.

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32. Efficient Service

low Demand
Here's how Efficient Service is used in Player Services Representative jobs:
  • Provided a smooth and efficient service to guests.

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33. Ticket Sales

low Demand
Here's how Ticket Sales is used in Player Services Representative jobs:
  • Signed up guests and handles money and ticket sales in the box office.
  • Executed Ticketmaster ticket sales, balanced cash drawers and cash handling.

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34. Front Office

low Demand
Here's how Front Office is used in Player Services Representative jobs:
  • Maintained operations for front office including providing customer service to arriving and departing guests, and balancing daily transactions.
  • Promoted to Front Office Manager after displaying excellent communication, professional and organizational skills.
  • Supervised front office staff, facilitated appropriate working levels of communication between departments.
  • Communicated effectively with other front office and hotel departments.
  • Supervised and operated all front office operations.
  • Maintained front office cleanliness and organization.

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35. Database

low Demand
Here's how Database is used in Player Services Representative jobs:
  • Entered guest information into database keeping such information strictly confidential.
  • Created and maintained an organized database to develop guest relations.
  • Updated and entered member information into player database.
  • Inputted guest information in the player database to set up new player cards.
  • Prepared database and casino gaming revenue, reports for upper management.
  • Maintained guest database, updated guest records, flagged duplicate accounts.
  • Maintained large customer database to register and track clientele.
  • Ensured accurate data entry into player tracking database.
  • Operated client tracking database on Windows for Workgroups 3.11 LAN.
  • Administered casino player ratings database that tracked player ratings for disbursement of special perks and casino "comps."

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36. Rewards Cards

low Demand
Here's how Rewards Cards is used in Player Services Representative jobs:
  • Greeted customers, signed up players for rewards cards, held drawings, did announcements, and cleaned prizes.
  • Worked computer programs making rewards cards, booking dates, adding money.
  • Signed new players up for our players club rewards cards.

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37. Concert Tickets

low Demand
Here's how Concert Tickets is used in Player Services Representative jobs:
  • Reserved concert tickets per request.

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38. S Club

low Demand
Here's how S Club is used in Player Services Representative jobs:
  • Provided customers with players club cards of the facility by reprinting the existing card or creating an account and issuing.
  • Printed out Players Club cards, updated players' profiles, helped to diffuse upset patrons and solve problems.
  • Explained the benefits of joining the Player's Club and to returning customers issued them new cards if needed.
  • Resolved minor guest conflicts, which related to player's club and assisted guests on the gaming floor.
  • Established new guests with Players Club membership and aided in maintaining and updating guest accounts as needed.
  • Maintained a working knowledge of the Player's Club in order to effectively explain to customers.
  • Assisted hundreds of guests on a daily basis with issues concerning their Players Club accounts.
  • Served as initial guest contact and key data entry clerk for Players Club database information.
  • Assisted shift managers and casino hosts as needed with Player's Club related matter.
  • Created and issued Player's Club cards and promoted the program and related promotions.
  • Explained the benefits of being a member of the players club program.
  • Solicited and identified new gaming customers for the Player's Club program.
  • Provided guests with all information regarding Players Club and casino promotions.
  • Resolved minor guest conflicts, which relate to player's club.
  • Assisted all guests with promotions, players club accounts and points.
  • Assisted customers in acquiring players club cards and explained upcoming promotions.
  • Greeted customers and enrolled new customers in the Player's Club.
  • Maintained knowledge of all pertinent information regarding the players club.
  • Provided written announcements used by entire Player s Club Staff.
  • Resolved minor customer conflicts relating to the Player's Club.

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39. Golf Clubs

low Demand
Here's how Golf Clubs is used in Player Services Representative jobs:
  • prepared and stored golf clubs, carts, and course for golfers and members

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40. CMP

low Demand
Here's how CMP is used in Player Services Representative jobs:
  • Controlled a HIGHLY complex CMP system that kept track of players, free play and different promotions.
  • Provided patrons with knowledge about Player s Club reward system with use of CMP software.
  • Entered all High Stakes table inventory into CMP at the end of day.
  • Gained knowledge of how to operate CMP.

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41. Daily Promotions

low Demand
Here's how Daily Promotions is used in Player Services Representative jobs:
  • Participated in the distribution of products and awards during daily promotions.
  • Checked patron's accounts for eligibility of daily promotions.
  • Announced the daily promotions the casino had and was incharge of issuing promotions.

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20 Most Common Skill For A Player Services Representative

Guest Service16.2%
Casino Floor11.4%
Special Events8.2%
Data Entry7%
Customer Service6.6%
Greeting Guests5.1%
Club Program4.6%
Slot Machines4.4%

Typical Skill-Sets Required For A Player Services Representative

RankSkillPercentage of ResumesPercentage
1
1
Guest Service
Guest Service
16.2%
16.2%
2
2
Casino Floor
Casino Floor
11.4%
11.4%
3
3
Special Events
Special Events
8.2%
8.2%
4
4
Data Entry
Data Entry
7%
7%
5
5
Customer Service
Customer Service
6.6%
6.6%
6
6
Greeting Guests
Greeting Guests
5.1%
5.1%
7
7
Club Program
Club Program
4.6%
4.6%
8
8
Slot Machines
Slot Machines
4.4%
4.4%
9
9
Customer Information
Customer Information
3.8%
3.8%
10
10
VIP
VIP
3.5%
3.5%
11
11
New Members
New Members
2.4%
2.4%
12
12
Player Development
Player Development
1.9%
1.9%
13
13
Club Benefits
Club Benefits
1.8%
1.8%
14
14
Membership Cards
Membership Cards
1.7%
1.7%
15
15
Guest Rooms
Guest Rooms
1.5%
1.5%
16
16
Special Promotions
Special Promotions
1.4%
1.4%
17
17
New Customers
New Customers
1.3%
1.3%
18
18
Customer Questions
Customer Questions
1.3%
1.3%
19
19
Free Play
Free Play
1.2%
1.2%
20
20
Tito
Tito
1.2%
1.2%
21
21
Gift Shop
Gift Shop
1.2%
1.2%
22
22
Customer Complaints
Customer Complaints
1.1%
1.1%
23
23
High Volume
High Volume
1.1%
1.1%
24
24
Customer Accounts
Customer Accounts
1%
1%
25
25
Computer System
Computer System
1%
1%
26
26
Replacement Cards
Replacement Cards
0.9%
0.9%
27
27
Promotional Events
Promotional Events
0.9%
0.9%
28
28
Customer Interaction
Customer Interaction
0.8%
0.8%
29
29
Current Promotions
Current Promotions
0.6%
0.6%
30
30
Appropriate Level
Appropriate Level
0.6%
0.6%
31
31
Departmental Meetings
Departmental Meetings
0.5%
0.5%
32
32
Efficient Service
Efficient Service
0.5%
0.5%
33
33
Ticket Sales
Ticket Sales
0.5%
0.5%
34
34
Front Office
Front Office
0.5%
0.5%
35
35
Database
Database
0.4%
0.4%
36
36
Rewards Cards
Rewards Cards
0.4%
0.4%
37
37
Concert Tickets
Concert Tickets
0.4%
0.4%
38
38
S Club
S Club
0.4%
0.4%
39
39
Golf Clubs
Golf Clubs
0.2%
0.2%
40
40
CMP
CMP
0.2%
0.2%
41
41
Daily Promotions
Daily Promotions
0.2%
0.2%

74,366 Player Services Representative Jobs

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