Pluralsight jobs

As a Business Development Representative, you'll lead prospecting efforts into a dedicated territory to fuel new top-of-funnel opportunities in collaboration with your account executives. Through cold outreach on the phone, email, and social media, you'll hand off these qualified leads to your sales partners in a discovery call that you will kick-off and the AE will lead. Depending on the segment you're aligned to, you'll work in acquisition, growth, or hybrid accounts/territories. Our Business Development org is built as a proving ground for the next generation of Sales and Success talent at Pluralsight. We have an extremely strong track record of promoting within. You'll receive continuous coaching and mentorship to hone your skillsets and prepare for a closing role. Our BDR Ascent academy provides a clear path to in-role promotions and guidance for navigating internal promotions. We're looking for talented individuals that are eager to learn, resilient in overcoming objections, and are fearless on the phones. You should be creative, bold, and a team player comfortable in using a multi-pronged approach to own top of funnel, high-quality pipeline for a dedicated Account Executive(s). Pluralsight's BD org is the best place for you to springboard your tech sales career through mentorship from our top sellers, mastering the tech stack, and perfecting your Pluralsight pitch. You will have a direct impact on influencing the next wave of growth as you advance your career at Pluralsight! Who you're committed to being: You are a strong communicator with the ability to adapt your messaging to resonate with different personas. You thrive on collaboration and enjoy partnering with others to achieve common goals. You are resourceful, resilient, and maintain a positive mindset when solving problems. You embrace challenges, learn from mistakes, and are motivated by growth opportunities. You manage your time effectively and are committed to exceeding expectations. What you'll do: Partner with sales representatives to develop messaging, identify target personas, and craft account strategies. Research target accounts, identify key players, and create targeted lists, call strategies, and outreach campaigns. Engage with potential clients through outbound calls, emails, social messaging, events, and other mediums. Qualify leads, create sales-ready opportunities, and transfer them to Sales Representatives. Track and manage the sales pipeline, ensuring smooth transitions from qualification to discovery. Prepare reports and forecasts on activities and results using Salesforce Achieve and exceed monthly quotas for qualified appointments and pipeline generation. Experience you'll bring: Excellent communication and writing skills. Strong time management skills and the ability to collaborate effectively as part of a team. Resilience, resourcefulness, and the ability to work well under pressure. A passion for learning and interest in pursuing a career in sales. Requirements: High-level communication, writing, and organizational skills. No previous professional experience required; this role is ideal for those eager to grow in their career. A positive attitude, problem-solving mindset, and willingness to learn. Bilingual (Spanish/English) is a plus Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Westlake/Dallas, TX office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility. Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you'll love working here: We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location We're mission driven and guided by our culture pillars We have a strong commitment to diversity and belonging We cultivate a culture of trust, autonomy, and collaboration We're lifelong learners and champion team member growth and advancement We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base + variable range for this role is $57,000 - $95,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Recruiting Scam Notice: Please be aware of recruiting scams. We'll only contact you from ******************* email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-Hybrid #LI-SJ1

At Intuit, we empower consumers and businesses by providing them with powerful financial tools. Our Global Business Solutions Group includes industry-leading product solutions such as Intuit Enterprise Suite, QuickBooks Online Accountant, QuickBooks Online, QBO Payments, QBO Payroll, and QB Desktop. We are committed to delivering exceptional value and support to our highest value customers including our Mid Market and Accountant Managed Firms. We are seeking a dynamic and enthusiastic Customer Success Manager to join our expanding team. In this role, you will be the primary point of contact for these high-value, complex, customers, providing support as a subject matter expert throughout the customer lifecycle and ensuring they maximize the benefits of the Intuit platform. Your passion for customer engagement and your deep subject matter expertise in FMS products will ensure that our customers are able to seamlessly utilize our suite of products and enhance their overall experience. Responsibilities * Proactive Account Management: Build and maintain strong relationships with high-value customers, understanding their unique needs and service. Serve as a point of contact for complex mid market customers. Own the customer lifecycle, driving product adoption and customer satisfaction. * Onboarding Support: Provide expert guidance to customers on the onboarding process, ensuring they are effectively trained on our products and can utilize them to their full potential. * Expertise: Serve as a subject matter expert on Intuit's Enterprise Suite features, providing expert guidance to customers on how best to leverage Intuit's products to meet their needs. Maintain up-to-date knowledge of industry trends and products. * Client Support:. Independently respond to complex or ambiguous customer questions and provide expert guidance. * High-Impact Customer Issue Management: Collaborate with other teams to efficiently and timely resolve customer issues and improve overall customer satisfaction. * Project Management: Utilize strong project management skills to oversee customer-specific initiatives, ensuring timely delivery and success by partnering with cross functional teams. Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Implementation, Customer Support, Product) to support customers. * Customer Engagement: Foster a collaborative and engaging environment, always prioritizing the customer. Regularly check in with customers to solicit feedback and ensure satisfaction. Independently assess client needs and recommend appropriate products and solutions. Serve as a dedicated, trusted advisor, ensuring customers fully leverage Intuit's Enterprise Suite to meet their business needs. * Documentation & Reporting: Maintain accurate records of customer interactions, feedback, and service requests. Research and analyze customer success metrics and independently develop strategies for client engagement and relationship development. Provide consistent feedback to support teams, influencing enhancements that better serve customers. Qualifications * Minimum 5 years experience in client success management or account management. * Minimum of 3 years in a customer-facing role and experience using Financial Management System (FMS) software and/or QuickBooks Online. * Passion for helping people and providing the best customer experience possible and driving net revenue retention and customer satisfaction. * Extreme ownership of the customer experience; accountable for customer success. * Bookkeeping or Accounting experience preferred. * Advanced troubleshooting and complex problem-solving abilities. * Demonstrated ability to build and maintain strong relationships with clients and stakeholders. * Demonstrated ability to work collaboratively in a team environment and contribute positively to team outcomes. * Comfortable with ambiguity and change, with an ability to adapt to evolving priorities and requirements. * Dependable and committed to delivering high levels of service. Must love engaging with customers and have a strong passion for customer success excellence. * Excellent project management skills, with a track record of delivering on commitments. * Exceptional communication skills and a professional video presence for customer interactions. * This is a Full Time position. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

At Intuit, we have a reputation for being innovative, bold and customer-obsessed. We are looking for a passionate Account Management Senior Associate to join us in our mission of powering prosperity around the world. This role is ideal for candidates who enjoy selling, are achievement-oriented and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders. If you love building key client relationships through products that make a difference; you're in the right place. The Pro-Tax Group helps solve our customers biggest challenges! Responsibilities * Role model Intuit's Values and foster an Inclusive Environment * Prospect and proactively make recommendations to drive improvements for existing customers business * Articulate the Intuit Value Propositions of the Intuit Technology Ecosystem. * Executive presentation skills with clear ability to utilize tools to deliver a compelling ROI for the customer * Grow and manage a Sales funnel and maintain a sustainable sales cycle to meet sales targets * Ability to utilize key stakeholders to help influence the buying process * Cross-functional facilitator - Leverage all resources to support business relationship growth and execution. * Utilize all resources to close deals with greater scale and efficiency * Key metrics of success include Quota Attainment, Close Rates, Pipeline Velocity, and Retention improvements. Qualifications * 2+ years of quota carrying sales and Account Executive or Account Management experience * Experience selling SaaS platform solutions across various industries with negotiated rates/terms * High EQ/IQ - Business and Sales Acumen (Innovate and Iterate) * Demonstrated capability in managing a large pipeline of prospects through Salesforce, while supporting multiple Partners through the sales process * Proven experience in utilizing key sales methodologies such as Challenger, SPIN, Solution or Sandler * Work well within a team of various stakeholders (Sales Engineer, Solution Specialist, Customer Success, Sales Operations) * Bachelor's degree or MBA preferred * Ability to work in the Plano office 3 days per week. * Bilingual Spanish/English strongly preferred Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

**About the Role** We're looking for a **highly technical, customer-obsessed Senior Manager** to lead a team at the forefront of our **Intuit Enterprise Suite** operations. This role is pivotal in **elevating our supportability strategy** , **enhancing the end-to-end customer experience** , and **enabling operational excellence** across a distributed ecosystem. The ideal candidate brings a rare blend of **technical acumen, hands-on leadership, customer-facing experience** , and **cross-functional collaboration skills** . You'll thrive on solving complex problems, driving data-driven decisions, managing high-impact escalations, and mentoring a team of talented specialists, all while being deeply connected to the voice of the customer. **Responsibilities** **Key Responsibilities** **Leadership & People Management** + Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains. + Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes. + Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics. + Champion career development, mentoring, performance management, and team enablement. **Technical & Operational Execution** + Serve as a technical authority and escalation point for complex customer and support issues. + Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions. + Partner closely with mid-market stakeholders to improve supportability across assisted experiences. + Drive initiatives that enhance customer resolution rates and reduce friction in the support journey. **Customer-Facing Strategy** + Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action. + Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps. **Cross-Functional Communication & Influence** + Build strong relationships across product, customer success, and cross-functional business partners. + Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies. + Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics. **Data-Driven Decision Making** + Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics. + Drive initiatives that promote scalability, automation, and repeatability of support processes. **Qualifications** **Qualifications** + **Bachelor's degree** or equivalent experience in a technical or business-related field. + **5+ years of leadership experience** , with at least 3 years managing high-performing technical teams. + Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams. + Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment. + Experience in **mid-market support** , **internal communications** , or **supportability strategy** is strongly preferred. + Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices. + Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences. + Demonstrated experience in driving **cross-functional alignment** , developing internal strategies, and delivering results that directly improve the customer experience. **Preferred Attributes** + Background in technical support, SaaS, or customer experience leadership. **Why Join Intuit?** At Intuit, we're building a platform to power prosperity for our customers around the world. You'll join a mission-driven team that's reimagining how enterprise-level businesses are supported and you'll be empowered to make a tangible difference in how we serve them. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Southern California $85,000.00 - 114,500.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 115,500- 156,500 Southern California $ 85,000- 114,500 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Come join the ProTax Group and our Customer Success team at Intuit as a Staff Customer Experience Professional, and help us deliver on our ProTax Customer Experience strategy. This role is focused on our Professional Tax customers, who play a key role in the Intuit Ecosystem and in our mission of "Powering Prosperity Around the World". You will partner with other functions including Marketing, Customer Success, Expert Network Platform, Product Management, Product Development, Product Design and Data to ensure we deliver the best experience for our customers, through deep customer insights and hypothesis-driven experimentation and innovation. Responsibilities * Leads customer and employee research to identify customer pain points and drives experiments to develop hypotheses and propose successful solutions * Uses a cross-functional approach to drive experiments for Customer Success that will test customer behavior and solve hypotheses. * Presents analyzed data to other teams and contributes to ideation across market * Quickly identifies critical parts of a problem for Customer Success and works to deliver effective solutions. * Seeks internal and external feedback to share with Customer Success and puts forward recommendations that could address customer needs. * Frequently demonstrates a deep understanding of the customer and expert journey (and long term problems) and proposes solutions that challenge status quo to eliminate friction between both experiences * Influences direct project team to ensure root causes and systemic issues are identified and analyzed; understand the impact of human behavior and market trends on customer interaction with products * Connects the dots using external and internal data about our customer needs and provides precise recommendations aligned to the business * Leverages quantitative and qualitative research to become an expert on the use of our products and services * Proactively seeks insight on the Voice of the Customer and Employee to identify critical data that will help develop solutions to improve customer experience * Proactively simplifies and continuously improves existing processes to operate more efficiently * Serves as an informal leader for change management within direct team * Drives customer success projects. * Contributes to market led cross-functional projects. * Deliverables may include: * End to End journey maps and Service Blueprints for moderate scale product and services offerings. * Report outs to cross-functional teams and CS team on voice of the customer for their specific area of coverage * Analyze and develop insights based on customer sentiment from customer interactions to drive defect resolution or product improvements * Surfaces emerging issues impacting customers to teams in order to deliver notifications or content publication * Identifies opportunities and contributes to Initiatives that drive incremental product experience improvements Qualifications * Minimum of 5 years in Customer Experience, including leading in a highly matrixed, cross-functional, and fast-moving environment, developing product/service experiences, and driving revenue & customer growth * Proven expertise in service design and blueprinting, including the ability to map complex service ecosystems, identify pain points and opportunities, and orchestrate seamless end-to-end experiences that span digital and human touchpoints. Able to translate strategy into actionable blueprints that align stakeholders and drive implementation. * Organizationally savvy, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means. Exceptional ability to collaborate, influence, mobilize and energize key stakeholders and complex cross-functional teams to implement creative, innovative, best in class solutions. * Must have a strong presence and be a compelling communicator across all levels of the organization to win hearts and minds. Good listener and problem solver; solutions oriented and great at simplifying complex topics. Knows when to dive deep, and when to stay at a higher level. Must have a very strong pulse on the metrics driving the business. * Strong acumen in understanding customer behavior and using design thinking and scientific methodologies to inform decision making. Clearly exhibits a systems thinking mindset, and can apply the appropriate framework at the right time, or create a new one as needed. * Customer champion with a design mindset and demonstrated strengths in product management or experience design. Have led the creation of service experiences (from concept through production) * Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Join a rapidly expanding business at Intuit, dedicated to the success of our customers in the merchant services domain. We pride ourselves on being more than just a sales organization-we are problem solvers, strategic thinkers, and consultative experts committed to providing tailored solutions. Our approach is backed by cutting-edge technology and collaborative teamwork, aimed at putting more money in our customers' pockets and enabling confident financial decision-making. Join us and seize the opportunity to grow your career in an environment where winning together is celebrated in the culture. As a Senior Digital Sales Consultant, Inbound, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to deeply engage with customers, understanding their business owners' needs and demonstrating how our core capabilities align with their objectives. Leveraging your expertise, you'll recommend the optimal solution stack to propel their businesses forward. Collaboration with Intuit's support partners and resources will be essential in achieving your business objectives and meeting customer needs, contributing to our mission of disrupting the small business mid-market segment. **Responsibilities** + Exemplify Intuit's values and foster an inclusive environment conducive to collaboration and innovation + Proactively identify opportunities to enhance existing customers' businesses, providing strategic recommendations + Articulate Intuit's value propositions within the QuickBooks Online Ecosystem, showcasing our competitive edge against major competitors + Deliver recommendations with a clear focus on ROI and leveraging tools effectively + Manage a sales funnel and maintain a sustainable sales cycle to achieve quarterly targets + Collaborate with key stakeholders to influence the buying process and navigate complex selling processes + Utilize resources efficiently to manage account territory and close deals at scale + Measure success through key metrics including quota attainment, close rates, and pipeline velocity **Qualifications** + Minimum of 2+ years of fintech/payments experience is required for consideration. + Minimum 2+ years of quota-carrying software or technology sales in the merchant services industry is required for consideration + Prior sales experience with accounting, ERP, or other financial management software is preferred + Experience selling merchant services across various industries with a strategic positioning against customer challenges + Familiarity with merchant service industry standards as it relates to rates, cost analysis, and risk management + Deep understanding of Account Receivable and Account Payable processes related to money movement + Demonstrated capability in managing a large pipeline of prospects through Salesforce and supporting multiple partners through the sales process + Proficiency in utilizing key sales methodologies such as Challenger, SPIN, Solution, or Sandler + Understanding of the client management lifecycle and ability to collaborate effectively with diverse stakeholders + Track record of collaborating and influencing in a sales team environment + Bachelor's degree or MBA preferred Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Job DescriptionAbout the Role: We are seeking a Director of GTM Operations to lead two critical pillars of our go-to-market organization: Compensation Operations and Strategic Business Operations. This individual will be instrumental in operationalizing GTM strategy, optimizing performance, and driving alignment across Sales, Marketing, Customer Success, and Finance. You'll partner with senior leaders to design and execute scalable, data-driven operating models while ensuring excellence in compensation planning, execution, and governance. This role requires both a strategic mindset and strong executional horsepower. Key Responsibilities:Compensation Operations (Sales, CS, & GTM Teams) Lead end-to-end compensation operations, including: Annual planning and design support Quota deployment and attainment tracking Territory mapping and assignments Monthly/quarterly payout processing Drive compensation tooling and process automation Establish compensation governance frameworks, audit trails, and compliance processes and policies. Partner with Sales Leadership, HR, and Finance to ensure comp plans align with GTM strategy and company goals. Serve as subject-matter expert on incentive comp design, dispute resolution, and change management. Strategic Business Operations As a leader in Business Operations, you will drive operational rhythm, performance optimization, and cross-functional alignment across the GTM org. Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment. Lead large-scale strategic initiatives, such as: Territory realignment Market expansion GTM process redesign Drive alignment across Sales, Marketing, CS, Product, and Finance to ensure cohesive execution. Act as a program owner for key cross-functional initiatives with clear milestones, owners, and outcomes. Own the documentation and communication of standard operating procedures across teams. Identify and eliminate operational bottlenecks; proactively propose scalable solutions. Leadership & Collaboration Serve as a thought partner and trusted advisor to GTM leaders. Lead a small team or project-based workstreams Create a culture of accountability, data-driven decision making, and operational excellence. Qualifications: 8-12+ years of experience in GTM Operations, Business Operations, Sales Strategy, or Revenue Operations. Deep expertise in Sales/GTM Compensation Operations. Strong experience in business planning, forecasting, reporting, and process design. Exceptional analytical skills; comfortable working with financial models, BI tools, and large datasets. Proven ability to lead complex, cross-functional projects with executive visibility. Excellent written and verbal communication; able to influence across levels and functions. Familiarity with sales motion models (enterprise, PLG, channel) is a plus. Tools experience preferred: Salesforce, Xactly, Looker/Tableau, Clari, Excel/Google Sheets. What You'll Bring: A strategic mindset with the ability to zoom in and out between tactical execution and long-term vision. Strong operational intuition - you know what good looks like and how to build it. Confidence in leading through ambiguity and scaling operations in high-growth or evolving environments. A collaborative, low-ego approach to problem solving. The US annualized base salary range for this position is $170,000.00-$256,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

The Payroll Specialist is responsible for proactive collaboration with customers and key internal business partners within the Global Payroll Organization. The position will include reviewing employee payroll records and hours worked, calculating wages, preparing, and processing employee payments, with a keen focus on exceptional customer service. Must be able to handle ambiguity, work in an agile and fast-paced environment, be self-motivated to understand the total picture, and propose recommendations for change in support of operational excellence. **Responsibilities** + Assists with processing full payroll cycles for 15,000+ employees on a bi-weekly basis, inclusive of exempt and nonexempt employees + Processes terminations including final pay calculations + Review wage calculations and audit reports for accuracy while making necessary adjustments/corrections + Track and process leave of absence (LOA) to calculate supplemental pay for employees + Audit HRIS Workday daily file feed into ADP to ensure data accuracy + Resolves payroll employee service request cases (Tier 2 support for escalations) + Initiate stop payments and direct deposit reversals + Research and manage outstanding/uncashed check or direct deposit issues + Enforce pay policies, (e.g., holiday worked, on-call, overtime, calculation basis for deductions, etc.) to ensure compliance + Auditing and validating inputs in the time and labor system + Run and review timesheet export reports from Workday to interface with the ADP Payroll system + Process over-payment calculations and collection + Create and maintain SOPs (standard operating procedures) and job aides for payroll processing and timekeeping tasks + Provide exemplary service and respond to complex payroll related inquiries from employees, managers, HRBPs, HR Data Services, HR Connect, and external third party vendors + Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions + Work in a team environment by coordinating with other team members in the processing of payroll **Qualifications** + College degree preferred + CPP/FPC certification a plus + 3+ years of experience in payroll related responsibilities + Apply documented rules, past practices, or instructions on an independent level + Ability to work in a fast-paced environment even during times of ambiguity + Demonstrated ability to hold information confidential with excellent judgment + Understanding of payroll processing within a shared services environment + Solid time management skills with an ability to prioritize assignments in a dynamic work environment + Proficient computer, organizational, analytical, research and problem-solving skills + Working knowledge of Excel, proficient with all other Office applications + Complete self-initiated training necessary to remain current on payroll practices + Ability to learn processes quickly for more efficient and effective results + Experience with Workday and ADP systems (Globalview) highly preferred + Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn + The ability to adapt to change and adjust to the business needs Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 42.00- 56.50 Southern California $ 43.00- 58.50 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 01/02/2026. Job Details Slack enables people around the world to communicate and collaborate together, from the world's largest public companies to the smallest of startups. We take performance and reliability very seriously. A taste of our scale: * During the week, our users spend over a billion minutes a day active in our product. * At peak usage, a million messages a minute passed through Slack. * Every day we see over 15 million simultaneously connected users * For millions of people, Slack is their primary communication tool for work and more and they expect it to be exceptionally reliable and fast year-round. About the Team Our Compute team provides a robust platform for service owners to build and deploy their applications. We manage the core infrastructure, ensuring a reliable and scalable environment for development teams. Our work involves maintaining and evolving our Kubernetes and EC2 infrastructure, and we're currently exploring multi-cloud strategies, including GCP. We are a small, collaborative team that values ownership, automation, and continuous improvement. What You'll Do * Design, build, and maintain our core compute infrastructure, primarily using Kubernetes and EC2. * Work on our infrastructure-as-code (IaC) using Terraform to manage and provision resources. * Automate configuration management with Chef to ensure consistency across our fleet. * Manage our internal software packages using Aptly. * Collaborate with service owners to provide support and guidance on best practices for using our platform. * Participate in on-call rotations to support our production environment and respond to incidents. * Help us research and implement new technologies as we expand into a multi-cloud environment, including exploring multi-architecture support for our containerized workloads. What We're Looking For * Proven experience managing production-grade infrastructure with Kubernetes and EC2. * Experience with Terraform for infrastructure provisioning. * Proficiency in configuration management tools like Chef (or similar, such as Puppet or Ansible). * Experience with package management, ideally with Aptly. * Familiarity with cloud platforms beyond AWS, particularly GCP, is a plus. * Strong scripting skills in a language like Python, Bash, or Go. * Solid understanding of networking concepts (TCP/IP, DNS, HTTP, etc.) and security best practices. * Excellent problem-solving skills and a collaborative attitude. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: ******************************************* to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $167,300 - $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 - $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

As a Senior FP&A Analyst you'll wear both reporting and budget management hats simultaneously. You'll work with executives and VPs to manage budgets while driving strategic priorities for their groups, and will play an important role in developing and improving our short- and long-term consolidated financial models. You'll also help handle reporting, critical metrics, and our Anaplan financial model. Who you're committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. What you'll do: Decisions on where the groups you support should spend money to drive company growth Improvements in budget process and reporting outputs for board presentations Reporting of budget to actuals, quarterly business reviews, and annual planning for your groups Key inputs that drive Pluralsight's short- and long-term financial model Ad hoc modeling to support business initiatives Experience you'll bring: Bachelor's degree in Finance, Economics, or other analytics-related fields Budget management and reporting experience Excel and GSuite chops Complex model building experience and a knack for solving problems Anaplan experience is a plus Requirements: Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree. Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Westlake/Dallas, TX office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility. Why you'll love working here: We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location We're mission driven and guided by our culture pillars We have a strong commitment to diversity and belonging We cultivate a culture of trust, autonomy, and collaboration We're lifelong learners and champion team member growth and advancement We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base salary range for this role is $ 74,300 - $103,200 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We'll only contact you from ******************* email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-Remote #LI-DB1

This Client Executive role is responsible for setting strategy for major regional accounts which are of substantial strategic and revenue generating importance. This position is typically focused on a small number of strategic accounts (large, multi-national companies) and is responsible for driving new business within these, carrying a sales quota aligned with the specific accounts. What you'll do: Responsible for directing strategy for large, strategic accounts including driving and coordinating executed selling and relationship activities Responsible for detailed understanding of large account client business strategy, drivers, goals and initiatives and translating these into Gartner selling opportunities Establish and maintain executive relationships with clients to become the trusted advisor Account management with outcome of increased customer satisfaction and increase in retention & account growth Quota responsibility aligned to a specific strategic accounts Mastery and consistent execution of Gartner's internal sales methodology Proficient in large account planning and understanding of territory management Manage forecast accuracy on a monthly/quarterly/annual basis Maintain competitive knowledge & focus Fiscal responsibility with regards to expense management In-depth knowledge of Gartner's products and services What you'll need: 10-15 years external experience with proven success in consultative sales, preferably experience in high technology (services, software or hardware) Ability to prospect and manage C-level and senior level relationships within large multi-national companies Strong demonstration of intellect, drive, executive presence, sales acumen Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business Proven ability to understand enterprise-wide issues and to structure innovative, integrated solutions that provide IT decision support to global companies Comprehensive understanding of technology buying centres Extensive and relevant industry knowledge, specific to vertical markets per territory Strong computer proficiency Excellent written and oral/presentation skills Ability to develop and conduct effective presentations with contract decision makers (C-level) Knowledge of the full life cycle of the sales process from prospecting to close Language requirements as determined by territory needs Bachelor's degree preferred Master's or advanced degree a plus What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 144,000 USD - 194,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:105320 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: ************************************************* For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Enterprise IT Leaders - Global Enterprise - Software Engineering/Applications Advisory About this role: Enterprise IT Leaders (EITL) is an executive-level advisory service that delivers expert insight and guidance tailored to each member's context and most critical initiatives. EITL consists of 7 areas of expertise (domains) that cover several areas within IT: Applications, Data & Analytics, Enterprise Architecture, Infrastructure & Operations, Program & Portfolio Management, Security & Risk, Sourcing & Vendor Management. Gartner's Executive Partners team consists of 178 EP's globally who specialize in one of the 7 domain areas and equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. What you'll do: You will manage a portfolio of 28-30 clients, typically software engineering and applications leaders reporting to CIOs, from global Fortune 100 - 500 organizations As their Executive Partner, you will be delivering value through regular briefings, on-site workshops, roundtables, webinars and by attending relevant Gartner events, etc. As someone who has previously been in their shoes before, you will use your knowledge and expertise, along with additional Gartner resources and research, to coach and mentor your clients on critical initiatives and challenges for today and tomorrow specifically within the software engineering space. Leverage your subject matter expertise along with Gartner's intellectual property and the Enterprise Applications/Software Engineering peer community to deliver value to your members. Align your work with your members to the overall objectives of the CIO or enterprise to ensure your focus is on the highest priority initiatives. Track and report value delivered. Drive and participate in all phases of the member lifecycle: Understand what is most important for your member, align those initiatives to enterprise or CIO initiatives, engage and deliver value, capture the value as delivered, articulate the value delivered to the member and decision maker and utilize your learning, teaching and coaching skills during the process. Responsible for member retention/renewal of the subscription-based service, as a natural outcome of working as a strategic partner and having significant impact on your client's highest priority objectives. Host and /or participate in periodic onsite member activities including workshops, presentations, roundtables and webinars for your members. Collaborate with other Leadership Partners in the software engineering domain to improve the team's effectiveness and drive innovation as the domain matures and evolves. What you'll need: A university graduate (Masters preferred) 20+ years of software engineering leadership experience including having full responsibility for a portfolio of enterprise applications and the application lifecycle including strategizing, architecting, selecting, deploying, operating, evolving, and retiring those applications. Direct reporting to a CIO acting as the Director or Leader of Software Engineering or VP of Enterprise Applications Critical thinking and problem solving to assess member situations and provide actionable outcome-based advice. High tolerance / evolved ability to lead and manage ambiguous situations. Excellent relationship building skills including experience working with Sr. Executives. Excellent listening and verbal communication skills. Experience coaching and mentoring senior executives. Strong time management and organizational skills. Subject Matter Expertise: We are looking for an individual who has held the role of Director or VP of Software Engineering or Enterprise Applications and has had ownership of the full lifecycle of the application portfolio including strategizing, architecting, selecting, deploying, operating, evolving, and retiring those applications along with demonstrated knowledge of software trends, and emerging best practices for both front-end and “full stack” product design and development and ability to formulate and articulate technology and business adoption scenarios that help Senior technology leaders assess the opportunities, risks, and best approaches for modernizing their software engineering organization. Equally important is having a management consulting background. Experience leading large scale ERP programs that have enabled business transformation is highly desirable. Involvement in digital transformation initiatives and journeys from a project-oriented focus to a product oriented one is also a plus. In addition we are looking for people with experience/expertise with modern enterprise application lifecycle management approaches, including: Moving from a Project to Product Focused Organization Leading a Product Organization Building Digital Platform(s) Transforming Solution Delivery (Agile, Dev Ops, Design Thinking) Customer Experience (Sales, Service, Digital Commerce) Application Strategy Application Rationalization Application Organizational Design Business Value Realization ERP Transformation Initiatives Cloud First Initiatives Equality statement: The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion. Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at ************** or by sending an email to Applicant.Assistance@gartner.com #LI-MB2 #LI-REMOTE Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 165,000 USD - 192,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:104670 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: ************************************************* For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

As the Manager of Solution Architects, you will lead a team responsible for both pre-sales solution design and proposal delivery. You will manage the team's resources, methods, and staffing to achieve departmental goals. Key Responsibilities Lead and mentor a dual-focused team of Solutions Architects and Services Consultants. You will be responsible for defining and implementing team procedures for short-term results and recommending policy changes to ensure resources are used effectively. You will possess a deep, working knowledge of Amazon Connect, including its core components and capabilities, to effectively guide your team and serve as a final point of escalation for complex technical challenges. Act as the primary point of contact for collaboration with sales, product, and engineering teams. Facilitate clear communication to align on customer requirements and provide valuable product feedback. Oversee project delivery to ensure all implementations are completed on time, and to a high standard. Ensure the team effectively supports the sales cycle by providing accurate and compelling solution designs and estimates. Serve as a point of escalation for complex technical challenges, providing expert guidance and solutions to unblock the team and maintain project momentum. Qualifications 6+ years of professional work experience, with a minimum of 2 years in a management or leadership role. Proficient functional knowledge of the software implementation lifecycle, from initial discovery and design to final deployment and support. Strong technical background in cloud technologies, specifically Amazon Connect, SaaS applications, and enterprise-level solution architecture. Exceptional leadership, communication, and problem-solving skills, with the ability to manage competing priorities and drive results. #LI-SM12 The US annualized OTE (On Target Earnings) range for this position is $170,000.00-$254,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Sales Development Analyst - North America and LATAM As a Sales Development Analyst on the Global Go-to-Market Sales Development Operations team, you will be the dedicated analytical and strategic partner for our North America and LATAM Sales Development Leadership team. You will be critical in driving the efficiency and strategic impact of our top-of-funnel motion across the regions. You will leverage data to ensure the Sales Development engine, the lifeblood of our new business, is measurable, highly effective, and deeply aligned with global pipeline goals. Zendesk is a rapidly growing company with an amazing culture. You will be working with smart and driven individuals focused on delivering high-impact projects and initiatives that directly fuel our pipeline growth. Skills and Attributes The ideal candidate must be a detail-oriented problem solver, data-driven, and have excellent analytical skills. You must possess a good understanding of the Sales Development function and the top-of-funnel motion in a SaaS environment. You will be eager to define and optimize how AI and automation combine with human creativity to accelerate growth. You will excel at helping the regional sales development leaders translate complex performance data into actionable coaching insights and strategic recommendations for SDR leadership. Creating strategic partnerships within the company (SDR/BDR Leaders, Marketing, and Sales Ops) will be critical to success in this role. Software-as-a-service or other subscription-based work experience will be essential. Core Responsibilities Strategic Analytics, Measurement & ROI: Create, manage, and distribute comprehensive dashboards, reports, and ad-hoc analytics tasks specifically for the SDR/BDR teams and their leadership. Focus areas include lead volume, persistency rates, conversion rates (Lead to Qualified Opportunity), funnel velocity, and tracking pipeline contribution, ROI, and overall health of inbound and outbound activities. AI & Automation Strategy and Deployment: Influence the design, deployment, and scaling of the AI-powered automation platform integrated with the core GTM stack (Salesforce, Groove, Outreach, etc.). Optimize the full-funnel engagement engine to run personalized, high-impact outreach and manage nurturing at scale, transforming how we identify, engage, and convert prospects. Workflow Management & Cross-Functional Alignment: Work closely with Revenue Operations, Marketing, and Systems to ensure data accuracy, smart targeting, and seamless workflows that enable SDR/BDR teams to operate at peak performance. Best Practice Scouting & Advocacy: Work cross-functionally to identify best-in-class activities and strategies being employed at the sub-regional level, surface them up to global Sales Development leaders, shape how Zendesk uses automation and AI to drive engagement, fostering a culture of innovation and experimentation, and advocate for their adoption across the business. Data Quality & Hygiene: Resolve data quality issues within the initial funnel stages (Lead/Contact/Account) and Sales Intelligence platforms (ZoomInfo, Lusha) to ensure the SDR team is working with accurate, high-quality information, thereby maximizing top-of-funnel efficiency. Front-Line Support: Provide front-line system/process support for SDRs and their management, including responding to and resolving ticket escalations in Zendesk, solving queries and problems related to their daily tools and data in a timely and efficient manner. Who we are looking for Excellent written and verbal communication skills. Proven analytical skills with the ability to translate complex data into business narratives and actionable insights. Demonstrated deep understanding of the Sales Development function and top-of-funnel operations in a SaaS or subscription business. Solid understanding and experience with top-of-funnel metrics, including lead volumes, MQL, SQL, persistence, activity metrics, conversion rates, and campaign performance analysis. At least 1+ years of experience in a Sales Operations, Sales Development Operations, or business/system analysis role. High proficiency and daily working experience with our core GTM stack: Salesforce, Tableau, Looker, and Snowflake. Experience analyzing and optimizing data from Sales Engagement Platforms (e.g., Groove, Outreach), Lead Routing/Management (e.g., LeanData), Sales Intelligence/Data Enrichment (e.g., ZoomInfo, Lusha), Conversational Intelligence (e.g., Gong), Marketing Automation (e.g., Eloqua), and productivity tools like Clari. Experience or deep familiarity with integrating AI tools or automation into GTM workflows (e.g., lead scoring, outreach automation, predictive analytics). Proficient in the Google App Suite (Sheets, Slides, etc.) with intermediate to advanced skills in spreadsheet functions. Related SQL knowledge a definite advantage. The US annualized base salary range for this position is $71,000.00-$107,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

We are seeking a highly self-motivated, data-driven, and detail-oriented people manager to lead Intuit's AI Systems across Sales. The team identifies and pursues AI applications to improve seller workflows with the objective to boost revenue and operational efficiency. The role entails managing a high performing team that defines the overarching AI workflow strategy for the Sales organization and implements it into a scalable, integrated process and technology system. This position requires a strong background in Sales Operations and specifically, the development, implementation, and optimization of sales automation initiatives that yield actionable business insights. In this role, you will be responsible for leading a group of sales technology subject matter experts, defining automation priorities that align with sales objectives, driving the development of 1st/ 3rd party applications, and ensuring their successful adoption and ongoing optimization. This role requires an experienced Sales Process & Technology leader who has the ability to define a technology vision for the organization and to take multiple complex, cross-functional projects from concept to execution. The ideal candidate is an independent operator, possesses strong analytical skills and can translate findings into concrete automation and efficiency initiatives for the entire team. Additionally, the candidate should be comfortable working in a fast-paced, ambiguous environment where they can adapt, prioritize, and execute business outcomes with operational rigor. You will collaborate directly with cross-functional teams in Sales, Marketing, Product, and Analytics. This role requires end-to-end ownership of our AI objectives, either by leading initiatives directly or by influencing outcomes through others. Your strong relationship-building, influencing, and communication skills will help you succeed. **Responsibilities** + AI Strategy For Sales: Define and lead the AI strategy for Intuit's Sales organization, aligning with overall business goals and objectives. + AI System Design: Oversee the design and integration of AI tools that enhance sales processes, such as lead scoring, sales forecasting, pipeline management, and customer insights. Ensure seamless integration of these tools into existing sales systems and workflows. + Opportunity Identification: Identify key opportunities for AI-driven enhancements in sales processes, performance metrics, and customer engagement. + Project Portfolio Management: Manage multiple AI projects simultaneously, overseeing timelines, resources and deliverables. Drive project prioritization, address portfolio risks and ensure that initiatives are completed on time and in line with business requirements. + Project Execution: Lead the design, development, and deployment of top priority AI applications tailored to the sales function, defining business requirements, ensuring that solutions address core business needs and drive tangible outcomes in sales efficiency and performance. + Performance Monitoring & Management: Establish KPIs to track the performance of AI applications, and continuously analyze their impact on sales outcomes. Use data-driven insights to make adjustments, continuously optimize and improve AI effectiveness over time. + Thought Leadership: Stay up to date with the latest AI trends and technologies and share insights with senior leadership to continuously evolve the AI strategy in alignment with industry best practices. + Team Management: Lead and mentor high-performing Sales Operations talent **Qualifications** + Bachelor's Degree in a numerate or business related subject (Business Management, Finance, Statistics, Finance, Computer Science, Information Systems, etc.). + 7+ years of experience in roles such as Product Management, Technical Product Management, Business Operations, or Consulting. + Managerial experience & a proven track record of leading a high performing team. + Extensive experience in process design, standardization & continuous improvement, with the ability to translate business needs into actionable priorities. + Track record of working directly with Internal Product teams on the design and implementation of internal tool development projects and/or 3rd party solutions. + Proven experience in setting and executing AI strategies, ideally within the context of a sales or customer-facing function. + Proven experience with sales automation tools, CRM platforms (e.g., Salesforce, HubSpot), and sales engagement technologies. + Familiarity with inside sales tools such as Gong, Outreach, and CRM-integrated productivity platforms. + Strong understanding of sales processes and tools with experience in implementing solutions to enhance sales productivity and outcomes. + Proven experience working independently, to manage multiple projects simultaneously and to drive initiatives in a cross-functional environment. + Excellent communication and leadership skills, with the ability to influence stakeholders and lead cross-functional teams. + Proven stakeholder management experience - including managing multiple partners simultaneously, particularly across Sales and Product organizations. + Proficient in data analysis and presentation tools with a knack for conveying complex information clearly to general audiences. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 210,000- 284,000 Southern California $ 186,500- 252,500 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

At Intuit, we empower consumers and businesses by providing them with powerful financial tools. Our Global Business Solutions Group includes industry-leading product solutions such as Intuit Enterprise Suite, QuickBooks Online Accountant, QuickBooks Online, QBO Payments, QBO Payroll, and QB Desktop. We are committed to delivering exceptional value and support to our highest value customers including our Mid Market and Accountant Managed Firms. We are seeking a dynamic and enthusiastic Customer Success Manager to join our expanding team. In this role, you will be the primary point of contact for these high-value, complex, customers, providing support as a subject matter expert throughout the customer lifecycle and ensuring they maximize the benefits of the Intuit platform. Your passion for customer engagement and your deep subject matter expertise in FMS products will ensure that our customers are able to seamlessly utilize our suite of products and enhance their overall experience. Responsibilities * Proactive Account Management: Build and maintain strong relationships with high-value customers, understanding their unique needs and service. Serve as a point of contact for complex mid market customers. Own the customer lifecycle, driving product adoption and customer satisfaction. * Onboarding Support: Provide expert guidance to customers on the onboarding process, ensuring they are effectively trained on our products and can utilize them to their full potential. * Expertise: Serve as a subject matter expert on Intuit's Enterprise Suite features, providing expert guidance to customers on how best to leverage Intuit's products to meet their needs. Maintain up-to-date knowledge of industry trends and products. * Client Support:. Independently respond to complex or ambiguous customer questions and provide expert guidance. * High-Impact Customer Issue Management: Collaborate with other teams to efficiently and timely resolve customer issues and improve overall customer satisfaction. * Project Management: Utilize strong project management skills to oversee customer-specific initiatives, ensuring timely delivery and success by partnering with cross functional teams. Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Implementation, Customer Support, Product) to support customers. * Customer Engagement: Foster a collaborative and engaging environment, always prioritizing the customer. Regularly check in with customers to solicit feedback and ensure satisfaction. Independently assess client needs and recommend appropriate products and solutions. Serve as a dedicated, trusted advisor, ensuring customers fully leverage Intuit's Enterprise Suite to meet their business needs. * Documentation & Reporting: Maintain accurate records of customer interactions, feedback, and service requests. Research and analyze customer success metrics and independently develop strategies for client engagement and relationship development. Provide consistent feedback to support teams, influencing enhancements that better serve customers. Qualifications * Minimum 5 years experience in client success management or account management. * Minimum of 3 years in a customer-facing role and experience using Financial Management System (FMS) software and/or QuickBooks Online. * Passion for helping people and providing the best customer experience possible and driving net revenue retention and customer satisfaction. * Extreme ownership of the customer experience; accountable for customer success. * Bookkeeping or Accounting experience preferred. * Advanced troubleshooting and complex problem-solving abilities. * Demonstrated ability to build and maintain strong relationships with clients and stakeholders. * Demonstrated ability to work collaboratively in a team environment and contribute positively to team outcomes. * Comfortable with ambiguity and change, with an ability to adapt to evolving priorities and requirements. * Dependable and committed to delivering high levels of service. Must love engaging with customers and have a strong passion for customer success excellence. * Excellent project management skills, with a track record of delivering on commitments. * Exceptional communication skills and a professional video presence for customer interactions. * This is a Full Time position. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Join us at Zendesk! Where we're redefining what's possible in customer experience through cutting edge AI and technology. Our mission is to power exceptional service for every person on the planet, elevating every interaction into an opportunity for meaningful human connection. Amplified by intelligent, data-driven solutions. As we accelerate our vision, we're seeking a forward thinking Hunter Commercial Account Executive with a strong B2B sales track record and a passion for leveraging AI-driven insights to fuel SaaS growth. In this pivotal role, you will identify, engage, and win new commercial accounts. Thriving on prospecting, compressing decision cycles, and unlocking transformative outcomes for net-new customers. Through your expertise, curiosity, and drive, you will forge trusted relationships, introduce innovative solutions, and amplify Zendesk's impact by aligning our advanced, tech-enabled capabilities to each customer's unique goals. What You'll Be Doing: Drive new revenue by proactively prospecting, engaging, and closing new commercial accounts. Leverage advanced AI, data insights, and digital sales tools to strategically identify and prioritize high-potential opportunities. Lead the full sales cycle-from outreach to negotiation-tailoring solutions that address unique customer needs with Zendesk's AI-powered platform. Build trusted executive relationships, delivering compelling ROI and business value cases that accelerate decisions. Manage and maintain a high-velocity pipeline, surpassing ambitious new-logo targets through disciplined execution and accurate forecasting. Collaborate with technical experts and cross-functional teams to design and deliver best-in-class solutions. Stay ahead of market and technology trends, continuously innovating your sales approach and driving Zendesk's AI leadership. Regularly utilize automation and personalization to optimize outreach, deepen engagement, and set the pace for AI-first selling. Travel required to engage with prospects and drive business growth. What You Bring to the Role: BA/BS degree or equivalent experience. 3+ years of B2B SaaS sales success with a strong record of exceeding new business goals. Proven ability to close complex, executive-level sales cycles and manage multiple stakeholders. Skilled in building trusted relationships with VP and C-suite audiences. Exceptional communication, negotiation, and deal-closing abilities both virtually and in-person. Proficient with AI, analytics, and digital sales tools (e.g., Salesforce, Groove, Clari). Tech-savvy, entrepreneurial, and eager to learn in a dynamic, fast-paced environment. Deep understanding of AI and technology trends shaping customer experience. Strong organizational skills and disciplined pipeline management. Who You Are: Net-New Logo Hunter: Energized by prospecting and winning new business in competitive markets. AI & Tech Trailblazer: Expert at using AI-powered tools and data to identify, engage, and convert high-value prospects. Executive Communicator: Quickly builds credibility and trust with senior decision makers across business and IT. Strategic Closer: Delivers bespoke, innovative solutions that differentiate Zendesk and drive immediate impact. Relentless Learner: Continuously adapts, embracing emerging trends to elevate your sales game. Collaborative Influencer: proactively partners across teams sharing best practices in prospecting strategies, sales process, and value positioning to elevate collective new business success. The US annualized OTE (On Target Earnings) range for this position is $168,000.00-$252,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Job DescriptionWho we're looking for This role is pivotal in driving demand generation efforts that align with strategic goals and drive business impact for North America. The perfect candidate is an excellent communicator, collaborator, and skilled at orchestrating multichannel campaigns. They possess the unique ability to think strategically while also being proficient in operational execution. What you'll be doing Campaign Development, Planning & Execution Work jointly with NA Campaign specialists to develop and implement integrated mutli-channel campaigns that scale and deliver across a variety of digital channels to acquire net new ICP contacts, drive engagement and convert new logos within key industries, market segments or account lists. Manage day-to-day operations of campaigns from start to finish, including budgets, timelines, and deliverables Use technology platforms and leverage data to define high-intent audiences and target them effectively. Work with content teams to produce compelling content and messaging that aligns with target ICPs and buying stages within the buyer's journey. Conduct market research and competitor analysis to inform strategic direction Collaborate cross-functionally to activate campaign plans in the North America region. Work with xDR teams to develop effective strategies for lead follow-up, e-gift & direct mail tactics, and sales prospecting programs like our Monthly Prospecting Weeks to drive more S1 & S2 opportunities. Campaign Analysis and Reporting: Monitor campaign performance and adjust strategies based on data and KPIs Collaborate with campaign specialists to create a culture of ongoing monitoring to track lead flow and analyze campaign performance metrics against targets. Use insights to prepare and present detailed reports with recommendations to refine and improve demand generation strategies. Prepare and present regular performance reports to stakeholders. Routinely share campaign insights to North America regional marketing and account teams and make recommendations on how to take action with suggested engagement and conversion strategies. What you bring to the role Preferred Qualifications: 5+ years experience in demand generation, B2B marketing, or a related field, preferably in the technology, employee service, customer service or SaaS industry. Proven capability in creating and implementing successful demand generation campaigns. Strong analytical skills and experience with data-driven marketing. Excellent project management skills with the ability to handle multiple projects simultaneously with a strong attention to detail. Proficiency with tools and platforms like Marketo, Salesforce, 6Sense, Tableau. Exceptional communication and collaboration skills. Ability to create concise presentations. Strategic problem solver with a growth mindset. Ability to thrive in a fast-paced, dynamic, constantly evolving environment. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. #LI-WO1 The US annualized base salary range for this position is $103,000.00-$155,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Job Description Role Overview: We are seeking a highly analytical and strategic Data Product Manager for our Foundational Data Assets to own and drive the strategy, roadmap, definition, implementation, and maintenance of our company's critical business metrics. This role is pivotal in ensuring that our data-driven decision-making is accurate, consistent, and aligned with our strategic objectives. You will play a crucial role in understanding the company's overall strategy and partnering with senior stakeholders to define the metrics that best reflect progress towards those goals. You will act as a bridge between these stakeholders and technical teams, translating business needs into actionable data requirements and working with the technical team to drive the implementation and adoption of these metrics, ensuring the integrity and reliability of our key performance indicators (KPIs). Responsibilities: * Metric Definition & Governance: * Collaborate with senior stakeholders across departments (Product, Sales, Marketing, Finance, Engineering) to define and refine core business metrics. * Establish clear definitions, calculation methodologies, and data sources for all KPIs. * Justify decisions made on definitions to senior stakeholders (including C-Suite). * Develop and maintain a comprehensive data dictionary and documentation for all key metrics in collaboration with the Data Governance team. * Data Implementation & Maintenance: * Work closely with engineering and data teams to implement metric calculations and reporting dashboards. * Make recommendations to stakeholders on implementation approaches for metric calculations and reporting. * Prioritize enhancement requests based on level of effort and business value. * Ensure timely and accurate updates to metrics in response to business changes and requirements. * Collaborate with relevant teams to proactively identify and resolve data discrepancies and inconsistencies. * Strategic Analysis & Reporting: * Provide insightful analysis of key metrics to identify trends, opportunities, and risks. * Develop and deliver regular reports and dashboards to senior management, highlighting key performance and actionable insights. * Stakeholder Management & Communication: * Effectively communicate complex data concepts to both technical and non-technical audiences. * Build strong relationships with senior stakeholders and technical teams. * Facilitate cross-functional collaboration to ensure alignment on metric definitions and data requirements. * Enablement * Ensure broad organizational awareness on key data assets and business metrics. * Promote data literacy across the organization, ensuring that all stakeholders understand the available data and its implications. * Act as a subject matter expert, providing guidance and support to business users on data interpretation and analysis. Qualifications: * Bachelor's or Master's degree in a quantitative field (e.g., Mathematics, Statistics, Computer Science, Economics, Business Analytics). * 5+ years of experience in data product management, data strategy or analytics * Strong understanding of data platforms (Snowflake, dbt etc.), data modeling and enterprise analytics ecosystem * Proven experience within a software company or as a consultant. * Experience of a transaction (private equity buyout or IPO) as an operator or advisor is preferred. * Strong understanding of software business models and key performance indicators. * Strong understanding of the use of core business systems (ERP, CRM etc.). * Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely. * Strong project management and organizational skills, with the ability to manage multiple priorities * Ability to work independently and collaboratively in a fast-paced environment. The US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.