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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Newport News, VA | $37,024 | $17.80 |
| 2 | Blue Bell, PA | $36,191 | $17.40 |
| 3 | Naperville, IL | $35,658 | $17.14 |
| 4 | Provo, UT | $28,632 | $13.77 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service/Operations Manager | $79,542 | $38 | - |
| 2 | Customer Service Manager | $73,468 | $35 | - |
| 3 | Customer Service Representative Supervisor | $55,952 | $27 | - |
| 4 | Center Manager | $50,297 | $24 | - |
| 5 | Lead Customer Service Representative | $45,288 | $22 | - |
| 6 | Customer Service Specialist Lead | $41,696 | $20 | - |
| 7 | Customer Service Team Lead | $41,385 | $20 | - |
| 8 | Customer Service Representative Manager | $41,022 | $20 | - |
| 9 | Customer Service Assistant | $40,514 | $19 | - |
| 10 | Senior Customer Service Representative | $37,828 | $18 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Tower Hill Insurance | $37,555 | $18 | - |
| 2 | CNA Insurance | $37,429 | $18 | 2 |
| 3 | Zurich | $37,229 | $18 | 12 |
| 4 | The Travelers Companies | $37,209 | $18 | 8 |
| 5 | Chubb | $37,081 | $18 | 1 |
| 6 | Kemper | $37,068 | $18 | 6 |
| 7 | Texas Mutual Insurance | $36,895 | $18 | - |
| 8 | Pinnacol Assurance | $36,550 | $18 | - |
| 9 | Crawford & Company | $36,453 | $18 | 1 |
| 10 | Zenith Insurance | $36,370 | $17 | - |
| 11 | Proctor Financial | $36,301 | $17 | - |
| 12 | Safeware The Insurance Company | $36,225 | $17 | - |
| 13 | American Property Casualty Insurance Association | $36,094 | $17 | - |
| 14 | Fireman's Fund Insurance Company | $36,051 | $17 | - |
| 15 | Allied Solutions | $35,845 | $17 | 2 |
| 16 | Lumbermen's Underwriting Alliance | $35,581 | $17 | - |
| 17 | Pomco | $35,223 | $17 | - |
| 18 | SAIF | $34,915 | $17 | 1 |
| 19 | Cambridge Integrated Services Group Inc | $34,672 | $17 | - |
| 20 | PGBA | $32,134 | $15 | - |