PMHCC jobs in Philadelphia, PA

The Housing and Residential Services Specialist (HRSS) is responsible for oversight of a caseload of recovery houses, including daily gatekeeping of potential referrals, admissions and concurrent reviews. The specialist will provide technical assistance, guidance, and support for compliance with DDAP licensing requirements and DBHIDS policies and procedures. The HRSS will communicate daily with recovery houses regarding resident census, possible or pending referrals, concurrent reviews, authorizations, and discharges. The Recovery House Specialist will conduct monthly site visits to monitor compliance as noted above. If there are ongoing issues the supervisor will be informed, and corrective action plans will be implemented if necessary. The Recovery House Specialist will participate in unit meetings and activities and assist with other duties as they arise. Duties and Responsibilities: Manage the daily gatekeeping of the DBHIDS funded recovery houses, referrals, admissions, and discharges Schedule, manage and conduct licensing compliance site visits at recovery houses to acknowledge successes and identify areas for improvement. Prepares documents and reports as a follow-up to site visits to summarize visit findings and address strengths and challenges/areas for improvement. Conducts concurrent reviews for each individual on assigned caseload. Brainstorm recovery-related solutions with staff at recovery housing to help provide support and guidance around individuals with substance use challenges. Offer ongoing technical assistance to recovery house staff to address needs and rectify issues. Collaborate with other units within DBHIDS (including but not limited to CBH, NIAC, Quality, and Compliance) to support operations of recovery houses. Collaborate with external city partners, including the Managing Director's Office, on city-led initiatives and projects as they arise. Conduct training for new DBHIDS funded recovery house personnel around licensing requirements, recovery house protocols and standards, and DBHIDS policies and procedures. Inform Recovery House supervisor of any critical operation issues at Recovery Houses. Participate in internal and external meetings as required Complete other duties and tasks as assigned and as unit needs require. Skills Required: Ability to work independently/responsibly, with close attention to detail PC literate with knowledge of Microsoft Office Suite Strong organizational skills, with the ability to track multiple requests in various stages of workflow Strong interpersonal skills, and flexibility while managing multiple projects Strong communication skills, both written and oral Excellent telephone/video conferencing manner Ability to adapt and be flexible in changing priorities Ability to learn quickly Time management skills Education and Experience: Bachelor's degree required, and experience with and knowledge of substance use services. Experience with recovery house, mental health, and homelessness a plus. Equal Opportunity Employment: PMHCC is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applications who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc will examine reasonable accommodations on a case by case basis in accordance with the law.

Position Type: Full-Time Exempt Reports to: Assistant Director The Parenting Education Program Manager will oversee program operations of the Focus on Fathers program (FOF), the Relationship Education in the Mix program (REMix), and other fatherhood/parenting initiatives, including coordinating and scheduling program activities, supervision, training of Case Managers, Parent Educators, Financial Specialists, and the Outreach team. The Parenting Education Program Manager will also be responsible for data entry management, communication with funders, and contract negotiation with partners for parenting education programs. The Parenting Education Program Manager participates as part of the Continuous Quality Improvement (CQI) team. This position supports the program evaluation efforts through Public Health Management Corporation's Research and Evaluation Group (R&E Group). The position also provides leadership and oversight to ensure program fidelity, data compliance, team performance, and successful participant outcomes. This position requires excellent project management, leadership, communication, and problem-solving skills. Responsibilities: * Supervise and support program staff, including case managers, facilitators, and administrative personnel. * Oversee participant recruitment, intake, goal setting, and program enrollment processes. * Develop and maintain relationships with leadership at community organizations, public agencies, and stakeholders. * Ensure compliance with organizational, funder, and program requirements, including data management in the nForm database. * Monitor program performance, participant progress, and team caseloads to ensure quality service delivery and achievement of program goals. * Oversee and support the facilitation of parenting education workshops, both in-person and online, using the 24/7 Dad curriculum and other approved materials. * Lead outreach and marketing efforts to maintain program visibility and participant engagement. * Stays abreast of current resources, research, and possible funding opportunities in the area of fatherhood and healthy relationships/co-parenting. * Represents FOF and Health Promotion Council (HPC) at various meetings. * Monitors/observes parenting education courses quarterly, assessing quality by conducting and documenting site visits and sharing results with the Assistant Director. * Create and manage program schedules, record-keeping, and outcome/evaluation reporting for all assigned sites and initiatives. * Ensures accurate and timely client/program paperwork submission by staff and reviews paperwork before completing data entry. * Tracks participant progress to support course completion, including data entry into the DHS database, nFORM database, and HPC tracking spreadsheet. * Prepare and submit program reports, documentation, and grant deliverables as required. * Stay current with best practices and industry trends related to parenting education, fatherhood inclusion, and public health issues such as racial disparities, infant mortality, mental health, trauma-informed care, and social determinants of health. * Represent the FOF program at conferences, trainings, and community events. * Foster a positive, collaborative team environment and support peer-to-peer learning among staff. * Participate in regular supervision sessions, team meetings, and staff meetings. * Provides referrals and linkages for participants to services, including a medical home, trauma counseling, mental health or substance abuse treatment, domestic violence treatment, and various other needs. * Other responsibilities and duties as assigned. Funder and Partnership Development and Management: * Establishes and maintains strong relationships with funders, partners, and project staff to ensure effective communication and efficient program implementation. * Development of new partnerships throughout the Philadelphia region. Negotiates contracts with partners, identifies partner deliverables, and monitors progress. * Communicates regularly with partners and the community to promote services and upcoming program cohorts. * Maintains communication and positive relationships with grant managers at funder organizations. * Schedules and facilitates FOF Partnership Network meetings. * Makes referrals to community organizations for services and resources not provided by the program. * Works collaboratively with other programs in HPC and other agencies/organizations. Other: * Participates in grant writing tasks as needed by upper management to develop concepts and to write and submit proposals to grow organizational initiatives; contributes content expertise for grant proposals as needed. * All other responsibilities as assigned. Skills: * Ability to work independently and as part of a team; Flexibility, organizational skills, and ability to complete directives and meet deadlines required. * Comfortable working with adults in low-income communities. * Personal commitment to promoting and being a role model for fathers. * Excellent written and oral communication skills. * Strong organizational skills, including the ability to prioritize multiple assignments. * Knowledge of issues related to child development, family life skills, child abuse prevention, healthy relationships, and healthy parenting. * Proficiency in using email and MS Office applications to communicate information with team members. * Experience successfully coordinating community events with multiple stakeholders. * Knowledge of social service agencies and resources in Philadelphia. * Knowledge of public health theories, principles, and practices. * Maintains integrity in handling confidential and sensitive information. Experience: * Three (3) years of relevant, supervisory experience required. Education Requirement: * Bachelor's degree in social work, public health, psychology, or related field required; Master's degree preferred. PHMC is an Equal Opportunity and E-Verify Employer.

PHMC is proud to be a leader in public health. We are an equal opportunity employer that holds diversity and inclusion as values central to our mission and essential for our success. The Research and Evaluation Group conducts applied research and evaluation, including work on program efficacy, intervention effectiveness, and needs assessments. JOB OVERVIEW: The Research & Evaluation Group at Public Health Management Corporation (R&E Group) is seeking a full-time Project Manager to join its team. R&E Group conducts applied research and evaluation, including work on program efficacy, intervention effectiveness, and needs assessments. The right candidate will enjoy a fast-paced, collaborative, and dynamic work environment and be ready to contribute to multiple projects. The Project Manager will report to a Senior Project Manager, Director, or Research Scientist, and should be prepared to work on multiple evaluation and research projects, overseeing day-to-day tasks relating to data collection, analysis, and dissemination. The position requires excellent organizational and communication skills as well as a high comfort level with writing about data. The Project Manager is responsible for leading projects; therefore, candidates should be comfortable with communicating with funders, preparing and monitoring budgets, contract development, providing staff support and supervision, and related project administration functions. In addition to primary responsibility for project management, Project Managers contribute to the growth of the department through the pursuit of new funding via contracts, grants, and partnerships. R&E Group is committed to creating a pathway for employees to further their careers and encouraging growth within the department and beyond. Professional development opportunities are available for all R&E Group employees. These may include, but are not limited to: presentations at national and local conferences; continuing education opportunities through academic partnerships; participation in work-related seminars; and contributions to scholarly publications. We are an equal opportunity employer that holds diversity and inclusion as values central to our mission and essential for our success. For us, this means promoting diversity of thought, experience, and culture, and creating an environment where all are respected, empowered, and safe to express their unique perspectives. We are committed to fostering and embracing our multilayered diversity; we strive to ensure that all R&E Group staff members are equally valued for their contributions to our team. Please submit a 1-2 page resume and cover letter to apply. The required cover letter is not just a formality; it is an opportunity to both demonstrate strong writing and explain how your skills and experiences translate to the work of R&E Group and make you a good fit for this position. Applications without a cover letter will not be considered. Responsibilities: * Lead to day operations of research and evaluation projects. Activities may include coordinating with partner organizations, coordinating and participating in data collection, oversight of database creation and maintenance for research and evaluation projects, participating in developing data analysis plans, and interpretation of analyses. * Train and supervise research coordinators, research assistants, interviewers, and interns to conduct their project responsibilities (data collection, data abstraction, qualitative or quantitative analysis, preparation of presentations, etc.). * Provide support and mentorship to research assistants, interviewers, and interns to meet their professional development goals. * Support grant development and lead grant applications. R&E Group is dependent upon funding via grants and contracts; Project Managers are expected to contribute to identifying new funding opportunities, lead the submission of at least two proposals per year, and provide grant submission support to senior staff. * Produce and manage research-related documents and materials. These documents include but are not limited to letters, recruitment materials, questionnaires, protocol documents and consent forms, study procedure manuals, manuscripts, and presentations. * Maintain compliance with project reporting and documentation to internal and external organizations. The Project Manager is responsible for identifying, tracking, and contributing to the fulfillment of reporting and documentation requirements related to each project. These include, but are not limited to, interim progress reports and final reports. * Participate in continuous knowledge development. The Project Manager will be expected to participate in a minimum of two new training or professional development opportunities each year, focused on knowledge and skills development. * Represent PHMC and R&E Group at national, state, and local meetings and conferences to communicate accomplishments and share information about our work, and to build new opportunities for partnership and funding support. Skills: * Excellent written and oral communication skills. * Strong analytical, interpersonal, record-keeping, organizational, and time management skills. * Knowledge of qualitative and quantitative research methods. * Proficiency with data analysis required, including basic inferential statistics and advanced statistical modeling relevant to program evaluation. * Technical proficiency in Microsoft Office software (Word, Excel, PowerPoint). * Proficiency with SPSS, SAS, R, or Stata required; experience using one of these packages to manage a large dataset preferred. * Familiarity with online survey platforms (e.g., Alchemer, REDCap, Qualtrics). * Ability to conceptualize research problems, design and implement appropriate research methods, apply appropriate quantitative and qualitative techniques, and effectively communicate both orally and in writing with internal colleagues, constituents, funders, and clients. * Data presentation expertise in preparation of state-of-the-art data presentation materials, including figures, tables, graphs, infographics, and communication tools for different target audiences. * Ability to supervise and mentor junior staff, including research coordinators, research assistants, interviewers, and interns. * Welcoming to all and ready to work with a dynamic and diverse team. Experience: * Must have at least three years of relevant professional experience with a master's degree or five years of relevant experience with a bachelor's degree. * Data collection and analysis experience required. * Experience working on grants and proposals required. Grant-writing experience should include experience developing logic models and evaluation plans. * Project management experience is required, and may include managing distinct components of larger projects. Project management experience should include delegating tasks to others. * Experience working with underserved/underrepresented populations preferred. Education Requirement: A bachelor's degree and five years of experience or a master's degree and three years of experience in Public Health, Psychology, Social Work, or a related field is required.

PHMC is proud to be a leader in public health. PHMC requires that all employees have received the first COVID-19 vaccination dose by the first day of employment. We will offer the COVID-19 vaccination at no cost, via our Health Centers. SUBSIDIARY: Turning Points for Children PROGRAM: LifeSet JOB OVERVIEW: The LifeSet Specialist is responsible for providing services to address the needs of young people 17-21 who have transitioned out of care and need individualized skill development and support to transition successfully into adulthood, specifically obtaining and maintaining safe and suitable housing, continuing their education, learning independent living skills, obtaining and maintaining employment, building a support system, and remaining free from legal involvement. RESPONSIBILITIES: The LifeSet Specialist provides individual services to 8-10 young adults in the home and community setting to assist the young adult with transition to adulthood, meeting a minimum of one time per week face to face with the young person and providing additional support via phone, text, or in person as needed. When indicated, a LifeSet Specialist may see a young person daily to ensure safety and stability. Additionally, the LifeSet Specialist is directly responsible for all interventions associated with a specific young adult and their family. This includes case management and collaboration with external key stakeholders and referral sources, such as probation, child welfare workers, therapists, etc. The Specialist conducts ongoing assessment of the young person's needs from a strength-focused, solution-based perspective and develops service plans on a monthly basis. The Specialist also documents all service contacts with the young adult within the timelines required by the organization. The Specialist is expected to attend all meetings related to the young adult and/or family with the purpose of gathering information specific to intervention development and advocating in the best interest of the young adult's long-term stability. The Specialist is on call 24/7 (rotating on-call at night and on weekends) and expected to respond in person at any time when it is determined to be necessary by the Team Supervisor, Clinical Consultant, and Program Director. In addition, the specialist is expected to attend and actively participate in individual and team supervision sessions and trainings and to follow up and/or implement feedback and recommendations received from the Team Supervisor, Program Director, and Clinical Consultant. The Specialist is expected to adhere to all ethical and legal guidelines, including confidentiality and mandated reporting. SKILLS: Candidates should possess strong organizational skills and attention to detail, the ability to maintain a flexible schedule, the ability to manage multiple priorities simultaneously, and excellent written and verbal skills. QUALIFICATIONS: Master's degree in field of social work, psychology, or related field preferred. Bachelor's degree in social services with one year related experience in counseling and or case management is required. SALARY GRADE: 16 PHMC is an Equal Opportunity and E-Verify Employer.

PHMC is proud to be a leader in public health. The program aide is responsible for supporting ongoing daily activities and providing direct therapy to children enrolled in the Center's daily C.O.R.E. Program. SUBSIDIARY: The Center for Autism (CFA) PROGRAM: CORE (Creating Opportunities for Relating and Engaging) LOCATION: CFA's Northeast Philadelphia site - 2801 Grant Avenue, Philadelphia, PA 19114 ROLE TYPE & SCHEDULE: * Part-time * Approx. 20-25 hours per week * Weekday daytime hours RESPONSIBILITIES: * Supervise clients to ensure safety. * Interact with clients in a nurturing and respectful way. * Implement the Center for Autism's clinical philosophy by emphasizing the importance of individualized assessment and treatment planning. * Understand and interpret a client's communicative intent and respond to it by intervening based on the child's communication. * Initiate and maintain a shared experience with a client. * Maintain effectiveness in response to various situational demands. * Provide breaks for therapists. * Set up and clean up program materials, including cooking, sensory, and art materials. * Organize, maintain, and keep the kitchen, laundry, and classroom area orderly. * Prepare sensory and visual support activities in collaboration with the visual support staff. * Conduct weekly shopping to purchase groceries and other essentials needed for the program (when scheduled). * Maintain supplies for first aid kits. * Request necessary supplies. * Drive the van as needed to support the program. * Support staff in program rooms when needed. * Perform other duties as assigned by supervisors or the Executive Director. CORE VALUES: Individuality * Values each person as an individual and respects their unique abilities and needs * Demonstrates an awareness of one's own culture and how it impacts his/her perspective and interactions with others * Demonstrates respect for, understanding of, and knowledge of the differences among people as it relates to values, lifestyles, norms, beliefs, and opportunities Dignity * Treats every person with autism spectrum disorder with respect and as a valued member of our community * Uses effective listening skills, pays attention, and gives thoughtful consideration * Demonstrates sensitivity to the feelings, thoughts, and experiences of others Professionalism * Takes ownership of the role and demonstrates understanding of the role, the boundaries of the role, and how the role fits into the organization * Can be relied on to perform job duties consistently, efficiently, and independently * Takes responsibility for their own professional development and actively participates with their supervisor in the performance management process PHYSICAL REQUIREMENTS: * Ability to lift children, play on the floor, and run with/after children * Ability to comfortably perform a series of flexibility exercises * Ability to move (repeatedly) from a standing to a kneeling position and back * Ability to bear weight on each knee * Ability to lift/carry approximately one-third of own body weight QUALIFICATIONS: * High school diploma or GED required * 1+ years of relevant work experience required PAY GRADE: 13 PHMC is an Equal Opportunity and E-Verify Employer.

MISSION STATEMENT: Our Mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment. JOB OVERVIEW: The Care Concierge/Community Healthcare Worker is dedicated to individuals seeking care at the Public Health Campus at Cedar. This position will promote the services and programs on the Cedar Campus as well as a continuum of community-based resources, including those provided by PHMC. The Care Concierge will help to facilitate patients' access to services that address healthcare and social determinants of health needs. The Care Concierge will serve as a liaison, link, and intermediary between the community and health and social services on the Cedar Campus. The Care Concierge builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. The Care Concierge will have a deep knowledge of the services available on the Cedar Campus, of PHMC and its affiliates, as well as of community-based organizations in the areas surrounding the campus. RESPONSIBILITIES: * Greet patients and assist with navigating the Cedar campus space. * Connect and guide patients to community resources to meet their social determinant of health (SDOH) needs as well as behavioral and physical health care needs. * Assist patients in navigating the healthcare system and connect to resources across the PHMC enterprise. * Support members, as needed, in selecting programs/providers, making appointments, and planning transportation. * Maintain constant communication with Cedar campus partners to ensure that all members of the patients' healthcare team are informed, and duplication of effort is avoided. * Champion the campus' services in the community. * Maintain necessary tracking data of participants, outreach activities, and outcomes. * Locate and engage patients through patient outreach, coordinating outreach efforts with outreach teams across the PHMC health network, as well as resources in the community (e.g. hospitals, social services). * Document all services and contacts in a timely manner in the electronic health record system and other tracking systems. SKILLS: * Excellent oral/written communication skills. * Ability to adapt to fast paced environments and demonstrate flexibility in operating within changing work settings. * Ability to represent the agency and facilitate a relationship with the community. * Excellent time management skills and attention to detail. * Written and oral fluency in English. EXPERIENCE: * Experience working with vulnerable populations substance use and/or mental health disorders for at least 2 years preferred. * Experience working in a community-based setting for at least 1 to 2 years. * Demonstrated knowledge of community-based services in Philadelphia. * Demonstrated Knowledge of West Philadelphia is a plus. * Familiarity working as a member of an interdisciplinary team. * Experience navigating complex healthcare and social services systems. JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION REQUIREMENT: * High School Diploma/GED required, Bachelor's degree strongly preferred. * Certification as Community Health Worker preferred. PHMC is an Equal Opportunity and E-Verify Employer.

PHMC is proud to be a leader in public health. The STARS Quality Coach is a core component of the Keystone STARS program. Using the Keystone STARS Performance Standards, the Quality Coach is responsible for guiding and directing early education and school-age practitioners toward achieving quality by engaging them in a Continuous Quality Improvement process. JOB DESCRIPTION: The STARS Quality Coach is a core component of the Keystone STARS program. Through the use of STARS Performance Standards, the Quality Coach is responsible for guiding and directing early education and school-age practitioners towards achievement by engaging them in a Continuous Quality Improvement process. This position is responsible for promoting participation in Keystone STARS, with specialisation in upward movement in the system. With this specialisation, the Quality Coach provides targeted professional development opportunities to support STAR-level movement goals as well as regulatory referral responses. The Quality Coach acts as a resource, providing practitioners with information and support, assisting them to develop and implementing appropriate plans to achieve the goals of providers in Keystone STARS. The Quality Coach works in conjunction with the Grants Specialist and grant processing partners to enable providers to access Keystone STARS grants and awards. The primary task of the Keystone Stars Quality Coach is to receive and review sources of evidence; interpret the Keystone STARS Performance Standards; guide programs through the process of understanding the intention behind the Standards; act as an expert on available resources; and make recommendations to the early education and school-age practitioners enabling them to move through the STARS process, of understanding the intention behind the Standards; act as an expert on available resources; and make recommendations to the early education and school-age practitioners enabling them to move through the STARS process, submit grants in a timely fashion as required, and annually project professional development plans. This position reports to the ELRC 19 Keystone STARS Manager (Early Learning Resource Center) and is based out of the PHMC offices at 1500 Market Street, Philadelphia, PA, with frequent travel and scheduled office time throughout the ELRC 19 region. RESPONSIBILITIES: * Develop and maintain working relationships with a caseload of early care and education and school-age practitioners. * Deliver presentations to practitioners, encouraging the engagement of the continuous quality improvement process and the intent and requirements of Keystone Stars. * Assist facilities interested in requesting grants or awards. * Assist practitioners in setting individualised program goals and annual professional development plans in relation to Keystone STARS standards. * Provide targeted Professional Development opportunities tied to STAR level movement goals within the ELRC 19 region. * Provide prescribed Professional Development and/or Technical Assistance in response to Regulatory Referrals from Certification partners for providers in the ELRC 19 region. * Act as a resource informing practitioners of professional development events, educational opportunities, additional grants or consultants. * Complete annual plans and projections with assigned child care and school-age practitioners to enable them to complete the work toward the achievement of a Keystone STAR level. * Work with the supportive/collaborative systems to ensure the practitioner can access additional services as are needed (e.g. IU, ELRC 19 staff, Early Childhood Mental Health Consultant, etc.). * Using the available software, the specialist is responsible for recording the progress of all applications assigned to that desk (e.g., QRIS, PELICAN, internal tracking system). * Develop reports as necessary. * Responsible for ongoing reporting of the process of the program for practitioners in their caseload. * Assist as necessary to facilitate STAR level designations, grant generation, closures and audits. * Attend and participate in meetings with partners such as Certification, PQA, and OCDEL; maintain ongoing communication with said partners. * Coordinate with Designator or STARS Manager to schedule designation visits. * Maintains awareness of ongoing changes/improvements to the early care and school-age system. * Participates in ongoing professional development and educational opportunities to augment his/her own skills. * Coordinate and conduct meetings, establishing a community of learners. SKILLS: * Working knowledge of Keystone STARS Performance Standards and requirements. * Strong working knowledge of trends and best practices in Early Childhood Education. * Knowledge of community organisations, social and human services agencies, child care services and systems, Early Intervention, schools, etc., and collaborative interagency relationships. * Ability to effectively articulate the mission and vision of the Keystone STARS Program, PHMC, and the ELRC. * Ability to provide guidance, direction, and support to early care and school-age practitioners to facilitate Keystone STARS involvement and compliance with standards. * Ability to build positive reciprocal relationships with early care and school-age practitioners. * Ability to provide case management with timely and accurate reports and recommendations. * Ability to work effectively in a team. * Ability to juggle multiple tasks and competing priorities. * Ability to maintain complete, accurate, and accessible files and records. * Ability to communicate effectively and work productively with colleagues, government agencies, program participants, parents, and other human services organisations, etc., in a positive, pleasant, professional, and productive manner in writing, by telephone, and in personal contacts. * Working knowledge of personal computers and networked systems and their use and applications for database management, tracking and reporting, etc., in a human services or similar environment. EXPERIENCE: * Three years' work experience, preferably in early care and education and/or school-age programs or human services, which involved some collaborative inter-agency work required * Experience in outreach, needs assessment, planning, marketing, or public speaking is helpful. EDUCATION REQUIREMENT: Bachelor's degree in Early Childhood Education or a Bachelor's Degree in a related field required PHMC is an Equal Opportunity and E-Verify Employer.

Under the direction of the DBHIDS Compliance Manager and the Senior Investigator in the Administration, Finance, and Quality Division at DBHIDS, the DBHIDS Investigator I is responsible for processing, investigating, reporting, tracking, and closing Incidents as outlined in the DBHIDS Significant Incident Management Policy, as well as investigating DBHIDS formal complaints. The successful candidate will manage Significant Incidents involving recipients of services from contracted DBHIDS providers, and will ensure Significant Incidents are responded to thoroughly, effectively, and in a timely manner. The DBHIDS Investigator I is a cross-functional team member, coordinator, and leader who must possess strong clinical acumen and be able to foster continuous quality improvement. This resourceful team member will investigate incidents, assist with overcoming barriers, and ensure all parties required are contacted within specified timelines. The DBHIDS Investigator I is responsible for the coordination and ongoing monitoring of Incidents' reporting program objectives, including timely identification, reporting, investigation, review, and closure of the Significant incident process in the Pennsylvania Enterprise Management System (ElM). Duties and Responsibilities: Serves as the DBHIDS Significant Incidents Investigator. Serves as the DBHIDS Formal Complaint Investigator. Contributes to the overall incident processes including reporting, tracking, metrics, and process improvement. Responds to Incidents thoroughly, effectively, and in a timely manner. Conducts independent investigations of an assigned incident pursuant to the Formal Complaints and Significant Incidents investigation policies and state regulations. Obtains relevant information and evidence, interviews witnesses, providers, and other parties to collect and analyze all information with the objective of generating a written report containing factual findings and conclusions. Reviews medical records and other collateral information to recommend follow-up actions needed to mitigate risk and prevent further incidents from occurring. Supports organizational efforts in ongoing quality improvement processes to ensure compliance with State, Federal, regulatory, and accrediting body's standard requirements. Identifies and reports to appropriate leadership instances of provider non-compliance in accordance with scope of work, standard operating procedures, Requests for Proposals (RFPs) and contract requirements. Facilitates and monitors the Significant Incident process in collaboration with providers and cross divisionally ensuring timely and accurate completion of the Significant Incident process with the goal of ensuring health and safety and mitigating future risk. Documents findings in electronic systems and actively record all activities on open cases in a timely manner. Provides incident summary responses both orally and in writing. Prepares and submits periodic reports of program activities and achievements. Compiles data and information to be used to recommend program improvements to leadership. Builds and sustains relationships with all internal and external stakeholders. Attends meetings and proactively communicates across the department to identify, address, and manage Significant Incidents interdependencies. Identifies problems, mediates issues, develops solutions, and implements a course of action. Interlaces with Criminal Justice System including Court appearances as necessary. ‘Maintain valid Commonwealth of Pennsylvania Office of Developmental Programs (ODP) Certified Investigator Certification and Recertification Supports requirements of management and change management processes. Demonstrates knowledge of functional area policies, procedures, processes, and standards. Other duties as assigned Skills Required: The ideal candidate will have a working knowledge of PA state regulations, Behavioral Health Managed Care, and Philadelphia's behavioral health services. Comprehensive knowledge of mental health services for adults and children Drive for excellence, teamwork, and commitment to service Excellent organizational, analytical, and interpersonal skills Strong critical thinking and problem-solving skills. Ability to work successfully within all levels of the organization Strong computer skills, including Competency in MS Word, Outlook, Excel, and web-based healthcare applications Ability to manage multiple tasks while effectively focusing on priority issue Successfully meet deadlines and manage multiple priorities in a fast-paced environment. Demonstrates high stress tolerance and strong time management skill Exercises good judgment and business acumen Ability to work independently Excellent interpersonal and professional communication skills, both verbal and written Ability to work as a member of a team and cross-functionally within the organization Excellent troubleshooting and problem-solving skills Ability to communicate with stakeholders and form partnerships to improve alignment, collaboration, and integration Ability to adapt and be flexible in changing priorities Education and Experience: The ideal candidate must possess a strong clinical background with a Bachelor's degree in Human Services, Criminal Justice, or Social Work, and one of the following: Three (3) to four (4) years of experience in Human Services Delivery, Criminal Justice, or Law Enforcement, or Three (3) to four (4) years of experience in Protective Services, or Fraud Investigations. Proven ability to work in a fast-paced environment. Quality improvement knowledge desired Knowledge of commercial, Medicaid products, managed care principles, and home and community-based services desired. Physical Demands: Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day Requires continuous, normal hearing and vision to exchange information Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed Dexterity of hands and fingers to operate office equipment Must be able to adapt to continuous changes/ demands of the job Essential Functions: Must have a valid driver's license, auto insurance, and the ability to travel to different locations within the city and other counties (as necessary) to interview witnesses, review documentation, etc. Ability to work weekends and holidays in meeting state and federal regulatory and policy requirements. Ability to physically perform the duties and to work in the environmental conditions required such as maneuvering in office space, reaching file cabinets, fax and copier machines when necessary. Must be able to sit for up to two (2) hours looking at computer monitor and using a keyboard and mouse to perform data entry functions. Ability to travel locally via personal vehicle, public transportation and on foot between PMHCC offices or other destinations as needed. Ability to effectively utilize computers, databases and related common office software packages, such as Microsoft Word, Excel and Access. Ability to share office space and work as a part of a team. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

The Clinical Service Manager is responsible for utilization management by conducting utilization review activities, population management, cross-system consultation, provider management and treatment quality monitoring. The Clinical Service Manager must utilize clinical knowledge of best practices and evidence-based treatments to ensure BHSI members receive timely access to quality, medically necessary behavioral health services. Duties and Responsibilities: Authorize and reauthorize treatment utilizing ASAM Criteria. Facilitate care coordination with system partners to address social determinants, barriers to wellness, and other needs of members, including connection to appropriate community-based services. Carries a caseload of provider agencies and acts as the liaison and primary contact to those agencies. Authorizes and reauthorizes the continuation of treatment or recommends and facilitates necessary changes in the levels of care. Performs on-site utilization review activities as needed which may include, but are not limited to, the review of client charts, documentation of treatment services, completion of required paperwork, confirmation of attempt to establish M.A. eligibility. Performs telephonic screenings as required and clinical dispositions as needed. Monitors program eligibility of active patients via the Department of Welfare's PROMISe & e-CIS systems. Appropriately manage cases based on eligibility. Ensures all required client paperwork is received and complete. Maintain documentation in BHSI's electronic system consistent with agency and industry standards. Work collaboratively with team members including assisting with the training of newly hired employees as requested, covering work when peers are out of the office as assigned. Display clinical integrity, advocacy and commitment to member and family driven care and principles of resiliency and recovery. Other duties as assigned. Skills Required: Excellent clinical case conceptualization skills Maintain high levels of advocacy. Possess the ability to actively listen and work to resolve grievances expressed by the provider network and community members, while exercising care and compassion. Proactive planning and meeting facilitation Customer service Familiar with psychiatric and medical conditions and concurrent medication usage Excellent verbal and written communication skills and ability to use them when communicating with internal and external stakeholders. Excellent interpersonal and collaboration skills Proficient in MS Office, especially with Excel, and able to type at least 40 words per minute Ability to work independently and as part of a team Excellent time management and prioritization skills and ability to multi-task Compliant with HIPAA and Confidentiality regulations Education and Experience: Bachelor's degree in related field with 3 years of relevant work experience in SUD; bachelor's degree and 5 years of relevant work experience in SUD; master's degree in related field with 2 years of relevant work experience in SUD; or master's degree with 3 years of relevant work experience in SUD. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.

The Behavioral Health Technician works as a member of a multi disciplinary case management team that provides short-term outreach services to individuals (Adults and Children) and families who present with high acuity behavioral health needs. The Technicians work will be primarily in conjunction with the Behavioral Health Case Managers and the Nurse to ensure that coordination of behavioral healthcare services go uninterrupted from the assessment process through the treatment /services options with re-assessment, as appropriate. The technician will provide support services to team members and individuals and/or families, as requested. Duties and Responsibilities: Provide supportive services to individuals with acute behavior health challenges. Provide guidance and encouragement to individuals regarding self-care skills and activities of daily living. Assist with the scheduling and keeping of appointments. Observe the behavior, attitude and physical condition of individuals and family and their home environment and provide feedback to the treatment team of founded behaviors. Encourage individuals and families cooperation with the treatment program; giving them reassurance and support, as needed. Assist the Case Manager and Nurse in teaching the individual and/or family to access identified community resources. Skills Required: Demonstrated ability to work cooperatively and communicate effectively with a wide variety of individuals and agencies, representing varying perspectives within a multi-diverse system of care. Demonstrated qualities of integrity, stability, creativity, discriminatory judgment and negotiation skills. Working understanding of Recovery principles, the priority populations, cultural competency initiatives, case management and managed care principles. Knowledge of community- based resources in Philadelphia. Good oral and written communications skills. Familiarity and functional ability with a personal computer Education and Experience: A minimum of a High School diploma with a minimum of five years' experience in the Mental Health and/or Drug and Alcohol field in either or both child or adult component of the social services system. Experience in a combination of at least 2 of these areas and age groups is preferred. Active participation as a member of a treatment team; preferably community based treatment, with a minimum one year experience in this capacity. Mobility and ability to do ‘aggressive outreach' in the community in order to engage consumers and families. Valid motor vehicle operator's license with proof of insurability; prior to employment. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law

The Data Application Specialist works as a member of the HealthIT team under the Sr. Data Engineer to support the DPH goals of enhancing department research and public services and facilitating the establishment and maintenance of department-wide data governance. This position is responsible for executing on project plans, and maintaining existing data-related solutions for department and divisional needs and services. This is multi-faceted position with responsibility within multiple database types, data integration, ETL, and application knowledge. Duties and Responsibilities: Participation in development and maintenance o f departmental and divisional data and governance programs Database maintenance, optimization, and administration, as needed, to support DPH initiatives Working closely with DPH, HealthIT, and OIT colleagues to choose and create appropriate solutions, using existing City and department resources whenever possible. Creation of scripts, queries, stored procedures, and use of data APIs and Web services to integrate disparate data sources, create reports, and ensure data integrity. Suggest tools for use within DPH for working with, reporting on, visualizing, and managing data. Creation and maintenance of data visualizations, as directed Application administration of and high-level support for DPH data management and visualization tools Maintaining awareness of emerging technologies in related areas including awareness of visualization tools, new databases and data formats, integration techniques and common scripting languages Observing DPH needs and proactively recommending to Sr. Data Engineer or IT Director, demonstrating, and implementing techniques, tools and solutions. Ensuring data security as per the appropriate standards of both IT and Public Health professions Working with vendors and contractors to ensure DPH receives appropriately built, maintainable, integration- friendly solutions Operate as a member of the HealthIT team, including participation in team meetings, projects, and initiatives, and regularly use team communication tools Create and maintain documentation on data-related solutions as implemented or used by DPH Skills Required: Demonstrated ability to learn and apply new languages, tools, techniques, and technologies Fundamental understanding of databases, data structures Familiarity with SQL, and SQL variations Ability to script fluently in at least one common scripting language such as Python, Perl, or Ruby Familiarity with data and database security; general knowledge of application controls and security Knowledge of data visualization tools such as GIS (ArcGIS, QGIS, QGIS) BI and dashboarding (Tableau) and emerging/ open source tools Knowledge of data analysis tools such as R, SAS Understanding of data APIs and Web services Demonstrated ability to produce human-readable data reports Ability to learn quickly and become comfortable with unfamiliar software and hardware environments Ability to work, learn, and research independently Ability to work as a team member, and to proactively help improve the skills of team members through knowledge sharing and demonstration Work within established policies and procedures, and also exhibit good judgement Ability to translate between technical and non-technical solutions in a business context Ability to respectfully work through challenging situations with clients and colleagues Dedication to respecting others and treating others equally regardless of differences of any kind. Basic customer service skills Ability to manage time and tasks in a complex environment with multiple priorities Effective oral and written communication skills Organizational and operational adaptability Presentation and proposal writing skills Education and Experience: Minimum of 3-5 years data management, engineering, integration and/ or visualization Certification or coursework in relevant technologies or topics a plus Bachelor's degree from an accredited college or university or equivalent work experience in a relevant position Demonstrated experience in data management, integration, reporting and visualization preferably in a healthcare or public health environment Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

The Forensic Behavioral Health Navigator supports individuals to help them remain successfully in the community, helps individuals connect to service to assist from further penetration in the criminal justice system, provides connections to services serve as alternatives to arrect and incarceration, and supports community reentry from incarceration. This position will provide dedicated support to court-appointed counsel representing individuals in local custody. The forensic behavioral health navigator will serve all programs offered by the Behavioral Health and Justice Division of the Philadelphia Department of Behavioral Health and Intellectual dis Ability Services (DBHIDS) which are at the intersection of the behavioral health and criminal justice. Navigators will specialize in work at the one intercept point (i.e., police, pre-trial, jail reentry, probation and parole), and will work across intercepts in response to the needs of the population of justice involved individuals with behavioral health needs. Duties and Responsibilities: Forensic navigators help individuals with mental illness "navigate" the maze of treatment programs, the court system, and community support services for successful lives in the community. Navigators reduce barriers that keep individuals with mental illness from getting timely treatment by identifying behavioral health needs and diverting individuals to appropriate resources and away from jail. Specific duties include: Support court appointed counsel for individuals in local custody Provide significant value by assisting counsel in navigating the behavioral health system on behalf of their clients Offers insight into reducing unnecessarily long lengths of stay for clients Provides a calm listening ear and constructive support. Facilitating linkages to community treatment and outside support systems Assists with referrals to obtain Medical Assistance Assists with referrals to obtain case management Arrange appointments for behavioral health, medical, and other care and services Works in person at various locations such as FJD, CJC, Pretrial services and Reentry trailer Other duties and locations can be assigned based on community needs. Skills Required: This position requires strong clinical skills, case management skills, and an ability to navigate systems of care, the criminal justice system, and community resources Strong clinical and case management skills Demonstrated understanding of and ability to navigate the behavioral health and criminal justice systems in Philadelphia Knowledge of mental health disorders, substance use disorders, and co-occurring challenges Knowledge of how behavioral health issues intersect with the criminal justice system in the City of Philadelphia Cross-cultural skills and experience with culturally diverse populations. Recovery experience preferred Knowledge of benefits, how to activate benefits, and how to leverage benefits to access treatment and resources Demonstrated excellence in written and oral communication skills, Knowledge of multiple languages a plus Demonstrated ability to establish and maintain effective working relationships. Ability to work cooperatively and communicate effectively with a wide variety of individuals and agencies representing varying perspectives and interests. Additional skills include: Recognizing signs and systems of mental illness Understanding medications Understanding special populations Connecting with families and consumers Employing de-escalation techniques to improve and manager behavior Initiating 302 petitions Education and Experience: Bachelor's degree in social work, psychology or a related clinical field with at least 2 years of experience working with individuals with serious mental illness Candidates must have a working knowledge of the Philadelphia Behavioral Health and Criminal Justice systems Essential Functions: Provide high level of timely and effective communication with internal and external partners to ensure program goals and objectives are met. Conduct screenings and assessments and provide treatment plans based on individual needs for program participants complete behavioral health treatment/ service history research for participants, where appropriate Facilitate linkages to appropriate treatment providers and other social services based on the needs of the participant Network with area community providers and provide resource coordination Activate maximum benefits for individuals so they care access needed services and support Interface with criminal justice representatives as needed to support the goals of each BHJD program Enter and maintain clinical and program data Maintain accurate, confidential records to document services provided using appropriate databases Attend and patriciate in staff meetings and supervision Equal Opportunity Employment: PMHCC is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applications who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc will examine reasonable accommodations on a case by case basis in accordance with the law.

Job Description The Certified Peer Specialist (CPS)/Certified Recovery Specialist (CRS) focus on providing behavioral health intervention, and other recovery support services for adults with substance use disorder (SUD) and/or co-occurring disorders in the community as an integral part of the Mobile Outreach and Recovery Services (MORS) Continuity of Care (COC) team. The CPS/CRS Mobile play a crucial role in supporting individuals by promoting long-term recovery within the context of the community. CPS/CRS Mobile operates as a comprehensive support system, combining personal experiences, mentorship, advocacy, motivation, and respect for individuality. CPS/CRS aim is to prevent relapse, promote long-term recovery, and contribute to the development of a strong and supportive recovery-oriented community. The CPS/CRS work collaboratively with Behavioral Health Case Manager (BHCM) to provide support to individuals seeking behavioral health care and recovery support services in the community. CPS/CRS and BHCM professionals work ensure warm handoffs, smooth transitions, and continuity of care for individuals in need. As a part of the warm hand-off process, the CPS/CRS position involves facilitating linkages to care/services, providing support, conducting assessments, ensuring continuity of care, and maintaining accurate records to help individuals access services across a continuum of care to achieve their health and wellness goals in the community. This position may also require telephonic outreach, data entry, and periodic reports. This position is based at designated locations in communities deemed high risk for substance misuse and heroin/opioid overdose such as Kensington and other “hot spots” in Philadelphia County. No less than 75% of the time shall be spent conducting outreach, engagement, assisting with escort/transport of eligible individuals to care and supportive services as needed. CPS/CRS must also be able to work closely with multidisciplinary teams and organizations in the community. Duties and Responsibilities: Conduct assertive outreach and engagement targeting adults seeking behavioral health care and recovery support resources throughout Philadelphia County. Offer recovery support to individuals seeking services and resources to combat SUD and co-occurring disorder in designated communities. Identify and support linkages to behavioral health care, including medication assisted treatment (MAT), and community-based recovery-oriented resources (i.e., educational, vocational, social, cultural, spiritual, self- help, professional services, etc.) that support the individual's goals and interests. Assist in the development and enhancement of individualized recovery plans by identifying and prioritizing strengths and needs, recognizing pathways to recovery, and advocating for recovery and community resources. Collaborate with BHCM and other stakeholders to provide effective recovery support services for individuals on caseload. Maintain notes, reports and accurate records in files and database(s), adhering to established program standards. Maintain confidentiality regarding information received during the facilitation of recovery support services along with an understanding of federal, state, and local confidentiality rules and regulations. Engage in continuing professional development and education relative to recovery support services to enhance knowledge, skills, and abilities as required to maintain credentials. Skills Required: Must be a Certified Peer Specialist or Certified Recovery Specialist with at least one year of experience working in the behavioral health field. Bilingual (Spanish/English) preferred, but not required Education and Experience: High school diploma or equivalent. Also, CPS/CRS must be on record with at least 2 years sustained, current recovery history. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

The Staff Psychologist and Forensic Support Team Supervisor conducts clinical work in support of BHJD initiatives as well as assists the Associate Director of Clinical Assessment Initiatives in managing and supervising the Forensic Support Team. Duties and Responsibilities: Specific duties include: Perform Level of Care and other discharge-related assessments for Individuals court-ordered ordered to competency evaluation and restoration services. This includes referrals from the First Judicial District Court Clinic, individuals detained at Philadelphia Department of Prisons, and individuals adjudicated unrestorable at Norristown State Hospital or Wernersville State Hospital. Serve as chief BHJD liaison to Norristown State Hospital staff, including multidisciplinary treatment teams. Assist the Associate Director of Clinical Assessment Initiatives in managing and rising the Forensic Support Team. Provide supervision to select Master's-level Clinical Assessors. As needed, provide testimony in court for Individuals BHJD completes assessments for other otherwise supports. Work with the Associate Director of Clinical Assessment Initiatives to develop procedures to divert individuals detained at PDP from the NSH Waitlist Assist the Associate Director of Clinical Assessment Initiatives in planning for BHJD's role In the evolution of the First Judicial District Court Clinic. Assist the Associate Director of Clinical Assessment Initiatives with planning and development of a potential community-based competency restoration program. Collaborate with community partners to help Philadelphians access Forensic Levels of Care throughout the City. Oversee complex clinical referrals that BHJD assists with, Including assessment of individuals with potential neurocognitive or neurodevelopmental conditions, assessment of Individuals with personality disorders, assessment of individuals with severe and recalcitrant Serious Mental Illnesses, and assessment of malingering. Assist the Justice System Liaison and Director of Training with the administration of BHJD Postdoctoral Residency, including providing recruitment, didactic, and supervision support as needed. As needed, collaborate with the Justice System Liaison and Director of Training to serve as a behavioral health trainer and consultant to Philadelphia's Mental Health Courts, other specialty courts, and other justice partners. As needed, collaborate with the BHJD Executive Director Team to develop policies and procedures for best serving the needs of justice-Involved Philadelphians with behavioral health challenges. Represent BHJD, DBHIDS, and Philadelphia county on committees, at conferences, and at meetings as needed. Interface with a wide range of Internal and external multidisciplinary partners, including, but not limited to Judges, attorneys, police officers, corrections officers, jail staff, provider agencies, psychiatrists, nurses, social workers; to facilitate systems Improvement Attendance at conferences to represent and support DBHIDS as assigned. Other duties as assigned. Skills Required: Demonstrated skills in communication, problem solving, decision making, and leadership. Ability to skillfully communicate verbally and in writing with a variety of multidisciplinary partners, Including judges, attorneys, police officers, corrections officers, jail staff, provider agencies, psychiatrists, nurses, social workers. Ability to manage many projects simultaneously. Supervision and leadership skills required. Knowledge of Philadelphia behavioral health and criminal Justice systems strongly preferred. Education and Experience: Doctoral degree in Psychology or a related field from an accredited program preferred. Clinical license required. Clinical supervision experience required. Preference for Individuals who have worked in public forensic mental health systems. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It Is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as wen as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. win examine reasonable accommodations on a case by case basis in accordance with the law.

The Behavioral Health Manager provides support to the Southeastern Regional Office of Developmental Programs (ODP), Regional County Administrative Entity Offices of Intellectual Disabilities as well as their contracted Provider Agencies, Behavioral Health Professionals, Support Teams, Families, Caregivers and Individuals with Intellectual/Developmental Disabilities and Autism who also cope with mental health issues (also known as Dual Diagnosis). The Behavioral Health Manager works with all these groups to bring the most up to date resources, training and practices to support people who have intellectual/developmental disabilities and autism as well as mental health issues. The Behavioral Health Manager supervises the Integrated Health Care Systems Navigator role. The Behavioral Health Manager also works with internal PCHC staff to increase understanding of mental health diagnoses in this population. Duties and Responsibilities: Provide support specifically targeted to understanding and identifying target symptoms as they present in individuals with intellectual/developmental disabilities, autism and mental health diagnosis Assist the PCHC Behavioral Health Department in developing tools and resources to assist individuals, families and teams to provide the best support possible for individuals with dual diagnosis Conduct Environmental Observations as part of the Integrated Health Clinical Review Process and communicate findings to the team Participate in Team Meetings as requested Attend meetings in the SE Region as requested; present on Behavioral Health topics as requested Participate in County Human Rights Committees with Administrative Entities, designed to review restrictive procedures being used with individuals; Assist with the review of behavioral support plans and provide recommendations Assist Administrative Entities in identifying and addressing service gaps for individuals that are dually diagnosed Work closely with local, regional and state entities to assure alignment with positive approaches to behavioral health. Participate in state wide initiatives such as the Positive Approaches and Practices Committee in conjunction with SE Regional ODP and other staff Support ODPs Dual Diagnosis initiatives and activities, such as participating in training activities (IE. Capacity Building Institute), Dual Diagnosis Curriculum and Conference, Positive Practice Journal, etc. Develop working relationships with local and state-wide consumer advocacy groups with the goal of enhancing the everyday lives of individuals with dual diagnosis through better mental health and supports Work with Behavioral Health entities, local inpatient and outpatient MH staff to improve understanding of, and access for individuals with intellectual/development disabilities, autism and mental illness Participate in helping to develop systems and resources to promote awareness and access to Behavioral Health Services in the South East Region Develop and host trainings for the regional Behavioral Specialist; Provide liaison between this group and county, regional, and state activities and initiatives Work in concert with goals and mission of PCHC and the PCHC Behavioral Health Department Supervision of Behavioral Health Department staff Direct and oversee the activities of the behavioral health staff at PCHC, including IHCR, trainings, participation on appropriate committees; supporting the goals of PCHC and the Health Care Quality Units across the Commonwealth. Provide indirect clinical insight pertaining to behavioral support for individuals with IDD, Autism and Mental Health Challenges and make recommendations based on those insights. Provide leadership for the Behavioral Health component of PCHC including supervision and time management protocols. Provide training on tools and behavioral/mental health related training for individuals, families, providers, supports coordinators, AE staff, regional staff and appropriate audiences as requested Work in collaboration with the Consultant Psychiatrist to oversee the Integrated Health Review Process Participates in PCHC Mangers' Meetings Participates in Administrative Entity and State ID/A meetings as required Coordinate internal reports for PCHC and PMHCC management as required Ensure a positive working environment between departments and all of PCHC Provide continuity of services between departments and the community health system Ensure timely reporting and follow through All duties as assigned by the Director Education and Experience: Five + years experience in management setting Graduate Degree in Human Services Five + years working with individuals with I/DD/A, their families and support staff Experience working with the community health system Experience with supervision and time management Physical Demands: Must have the ability to sit for a minimum of one hour at a time, and to use a computer Must be able to travel via car or public transportation for off-site home visits and meetings Must have a valid driver's license when operating a company vehicle or personal vehicle during work hours and for work-related activities. Essential Functions: Ability to create well written reports by reviewing and integrating multiple sources of information from physical and behavioral health sources (i.e., psychiatry, psychology, primary care). Ability to conduct a behavioral health review and assessment Create and present well-organized presentations live in person and online formats Ability to communicate and work well within an interdisciplinary team Represent the HCQU on county and state workgroups, committees, trainings and projects related to dual-diagnosis for intellectual disabilities and autism Must have the ability to physically perform the duties and able to work in the environmental conditions required of the position Other duties as assigned Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

CTT is mandated to provide service to those individuals within the mental health system who present the greatest degree of severity of symptoms as evidenced by their multiple physical, psychiatric and Legal conditions, extensive use of services, and lack of follow through with treatment. This population requires the highest level of medical necessity as defined by the state Adult Environmental Matrix. The CPS provides supportive services to people with serious mental illness that are assigned to Community Treatment Teams, under the supervision of the CPS Coordinator. This is accomplished through ensuring that the mission, goals and philosophy of CTT are operationalized within the team. The incumbent works with individuals in their community environment assisting them in their mental health recovery through self-disclosure, instilling a sense of hope, encouragement and vision in the future by assisting them to: (a) better understand their mental illness; (b) promote self-advocacy: (c) develop interpersonal skills and social support/networks; (d) reinforce budgeting skills to allow greater independence in management of funds; (e) develop leisure and recreational activity planning skills; (f) integrate with self-help support groups and other community avenues toward advancing their personal recovery objectives. Duties and Responsibilities: Carries out the daily routine of individualized engagement activities with persons in Recovery utilizing recovery concepts that include sharing personal recovery experiences, developing a peer relationship that encourages future hope and maximum participation in the community with focus on community integration (e.g., work, school, relationships, physical activities, self-directed hobbies and interests, etc.). Assists the person in identifying and valuing his/her unique strengths, abilities and assets and how to best utilize them to achieve their goals. Works in concert with person and case manager around Recovery goal development and planning, including: a) assisting individual to define personal interests and goals in relation to Recovery and obtaining the life they want in the community. Supports individuals in crisis by visiting those who rely heavily on CRC services and during admission/discharge from acute psychiatric settings. Provides education on WRAP and PAD to assist Recovering individuals in developing their own plans for advancing their recovery; conducts WRAP and PAD informational groups twice monthly in conjunction with other CPS colleagues. Provides daily information and feedback regarding person's behavior, attitude and physical condition, as a part of participation in the treatment planning process and reports all changes in person's condition to CTT management and assigned case manager. Serves as a role model and promotes self-advocacy so that Recovering individuals will have a voice that is fully heard in ensuring that their needs, goals and objectives are central in their dealings with provider agencies. Participates in the identification of community resources that support individual's goals and interests in collaboration with case manager and other team staff, with particular focus on social networking, self-help, leisure and recreational planning, including accompanying individuals to events. Participates fully in all team activities such as treatment planning, progress notes etc. Liaises with community groups/agencies that promote Recovery, along with other team staff, to ensure consumer access to and participation by: a) discussing possible matches and opportunities that coincide with the person's interests; b) linking to self-help and mutual support groups; c) accompanying member to various community providers to familiarize them with potential resources; d) teaching them the skills needed to effectively and successfully utilize resources and; e) coaching to enable independent use of resources. Coaches and provides consultation to promote recovery and self-direction. Implements wellness strategies and provides cross training on pertinent subject matter to the team. Provide additional training and consultation to the team in order to promote a culture of understanding of participant points of view and preferences are understood and respected in order to have these components integrated into the treatment and rehabilitation of the team participants. Provides a 60-day transition mechanism for people graduating from the agency through participation in discharge planning, including maintaining contact via visits, telephone and email with the intent of ensuring ongoing success and offering re-engagement support in partnership with others in the agency, as needed. Participates in daily team meetings and clinical care meetings to give input on Recovery issues; attends Open Forum and other required agency meetings. Accompanies members to appointments (medical, dental, financial, entitlements, court and probation, etc.) to provide support and assistance, when requested. Attends in-service and other training in order to meet mandated training hours. Reads/completes required documentation in timely manner. Assists member with increasing community tenure, enhance quality of life and attain highest level of independent functioning. Adheres to a flex schedule that allows for evening and weekend hours as may be required to respond to individual needs. Performs other duties, as assigned. Skills Required: Must have good verbal and written communication skills and work well with people. Have good, creative problem-solving skills; be able to work independently and be flexible and adaptive in handling changing priorities in a fast-paced work environment; must be able to use computer to record services. Education and Experience: High School Diploma or GED; Bachelor's degree in social science field preferred. Must be a current or former recipient of behavioral health services for two (2) years or more, have achieved at least one (1) year in recovery. Must have successfully completed DBH sponsored CPS Training Program. Physical Demands: Ability to sit for at least one (1) hour at a time; climb stairs when visiting consumers in their residence; lift up to 2Olbs when assisting consumers with moving. Essential Functions/Other Requirements: Must have a valid driver's license and be insurable by agency and must have use of a vehicle for work and on call. Able to work in the community for a significant pad of the day. Must be able to share office space and work as a part of a team; able to work evenings and weekends, and have a good knowledge of city transit system. Must be willing and able to self-disclose own personal journey toward Recovery, to aid member in their journey. Equal Opportunity Employment: PMHCC-CTT, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC-CTT, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.

The Philadelphia Department of Behavioral Health and Intellectual dis Ability Services' Trauma Response and Emergency Preparedness (DBHIDS) works to plan and prepare for emergencies; responds to traumatic and overwhelming stressful circumstances, educates the public and safeguarding emergency preparedness and trauma- informed approaches, coordinates behavioral health emergency responses and long-term recovery efforts, and develops tools and identifies resources to support the overall preparedness, and resiliency to various communities in the City of Philadelphia Candidates for this position should possess a strong desire to work in a team-oriented, fast-paced, professional public health environment. The successful candidate for this Response Planner position will be primarily responsible for assisting with growing and shaping the DBHIDS trauma response program, the Network of Neighbors. This position requires flexibility with scheduling and the ability to work beyond the standard workday and weekends. Network of Neighbors is a network of trained individuals who are called on to support communities throughout the City of Philadelphia after violent, and often traumatic incidents, and to support communities experiencing ongoing overwhelming stressful situations/circumstances. Network of Neighbors provides a safe space and facilitates structured conversations for the impacted community to discuss their reactions to the traumatic incident or ongoing stressful circumstances utilizing evidence-informed and trauma-informed approaches. The Response Planner position is also expected to support the Trauma Response and Emergency Preparedness Unit with facilitating responses to disasters or other emergency incidents that may arise. This could involve working during non-business hours for extended periods of time. Duties and Responsibilities: Participating in evidence-informed PTSM/PFA Trainings to facilitate responses to traumatic incidents and highly overwhelming and ongoing stressful situations in communities Gaining subject mailer expertise in the area of disaster response, trauma, and recovery Developing partnerships with stakeholders from local, state and federal government as well as community-based organizations. non-profit organizations and private entities Facilitating communication and coordination between agencies involved in an emergency response under the direction of the Director of Trauma Response and Emergency Preparedness Support Network staff with processing requests for assistance including the following: conducting triage & assessments with impacted community, providing technical assistance, coordinating responses, and supporting Community Trauma Responders before, during, and after each response. Learn and utilize Network of Neighbors data reporting (VEOCI) and assist with the collection and tracking of data. Travel extensively throughout Philadelphia County for meetings, responses, and training to include i.e., lifting (approximately five (5)-20 lbs.) and transporting training materials Collect data and outcomes for external funding and internal development. Assists with organizing training and conducting presentations related to the TREP and Network of Neighbors Assists with developing the Networks presence in the community via advertising, email list serve of community contacts, social media, attending community meetings, etc, and networking Cross system collaboration to ensure trauma-informed approaches and practices are implemented in identified and targeted areas Performing other tasks, as assigned Skills Required: Strong interpersonal skills and emotional intelligence Ability to listen and work with diverse communities Ability to work independently on projects and demonstrate initiative Effective oral and written communication skills Ability to meet deadlines and take direction from team members Ability to perform other tasks assigned to support the functioning of the team Strong organizational skills Ability to maintain effective working relationships and develop partnerships Ability to coordinate diverse groups toward a common goal Flexibility to handle various tasks and support team members as needed Ability to remain calm and present during stressful and traumatic situations Strong self-awareness about personal stressors and limitations Ability to contribute and coordinate work within a small team Proficiency with Microsoft Office software (Word, PowerPoint, Excel, Access) Education and Experience: Bachelor's Degree with at least six (6) years of experience. Master's Degree from an accredited school in public health, social work, or a related field preferred Experience working within public health, social work, or human services organizations is preferred Familiarity with Philadelphia geographic area and working with communities is preferred Network of Neighbors Response Planner Essential Functions: Ability to physically perform the duties and to work in the environmental conditions required such as maneuvering in office space, reaching file cabinets, fax and copier machines, when necessary. Must be able to sit for up to two (2) hours looking at a computer monitor and using a keyboard and mouse to perform data entry functions. Ability to travel locally via personal vehicle, public transportation and on foot between DBH) DS offices or other destinations as needed. Ability to work during non-business hours for extended periods of time; as needed, in a field environment and during disasters or emergencies. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

Job Description The Behavioral Health and Justice Division (BHJD) is committed to working towards reducing criminal justice involvement for Philadelphians with behavioral health challenges, including Serious Mental Illness (SMI). BHJD organizes its work according to the Sequential Intercept Model, identifying opportunities to intervene at various points of criminal justice involvement to deflect and divert individuals away from further penetration of the system and into the behavioral health system. By helping connect individuals to needed treatment and support services that promote stability in the community, BHJD believes that Philadelphians are less likely to be arrested and can achieve health, well-being, and self-determination. BHJD also aligns with Stepping Up and focuses its efforts on lowering the number of Philadelphians with SMI admitted to the Philadelphia Department of Prisons (PDP), reducing their length of stay, connecting them to treatment/supports upon release, and reducing recidivism. The Forensic Support Team (FST) of BHJD was established to meet the unique needs of Philadelphians who are either: 1. Adjudicated as not competent to stand trial on only misdemeanor charges and committed to a State hospital (e.g., Norristown State Hospital) or 2. Adjudicated as non-restorable. The FST works within PDP and Norristown State Hospital (NSH) in order to assist individuals while in jail, when transitioning from jail to NSH, and when reentering the community typically under the court's jurisdiction. To support this forensic population, the FST helps individuals navigate the Philadelphia judicial and behavioral health systems while also seeking to address each individual's unique legal, behavioral, medical, physical, cultural, and/or financial needs. The Clinical Assessor becomes an important part of a team comprised of: one (1) FST Supervisor (a licensed psychologist); one (1) FST Coordinator, three (3) Clinical Assessors, and one (1) Post-Doctoral Psychology Resident. The Clinical Assessor will complete clinical assessments and provide system navigation for justice-involved individuals with behavioral health challenges who fall into either of the aforementioned priority groups. In this capacity, the Clinical Assessor is responsible for determining the appropriate level of care (LOC) for the individual via a procedure that is consistent with a strengths-based, biopsychosocial recovery model. The procedure relies on State hospitals and jails to provide access to the individual as well as clear documentation and consultation about the individual so an informed decision can be made about the appropriate LOC and the individual's risk for violence. The decision about the LOC is based on the individual's: aspirations, goals for recovery, strengths, support system, risk for future violence, psychiatric diagnosis, medical diagnosis, psychiatric history, cognitive or physical limitations, results from any psychological measures or medical tests, current medications, incident reports, participation in recovery services, current treatment team input, and privileges earned. With this information and documentation, the Clinician Assessor collaborates with the Philadelphian and their treatment team in an effort to agree on an appropriate LOC as well as a re-entry plan and, when necessary, present the plan to the appropriate criminal court. Duties and Responsibilities: The Clinical Assessor helps individuals with SMI "navigate" the maze of treatment programs, the court system, and support services upon reentry into the community. The Clinical Assessor reduces barriers that keep individuals with SMI from accessing timely treatment by identifying behavioral health needs and directing individuals to appropriate resources. An effective Clinical Assessor is a : Relationship builder Building effective working relationships is the foundation of effective forensic navigation. To improve coordination of care for people with mental illness and to reduce barriers to reentry, navigators must work with different groups of people: individuals who are incarcerated, healthcare teams within the PDP, criminal justice partners, families, NSH staff, and resource providers within the community. It is important to build effective working relationships with all of these groups. Clinical care coordinator The Clinical Assessor conducts forensic evaluations and coordinate care for individuals who are either: 1. Adjudicated as not competent to stand trial on only misdemeanor charges and committed to a State hospital (e.g., NSH) or 2. Adjudicated as non-restorable. They coordinate with the court system, NSH, and treatment providers to determine the most appropriate and effective interventions and levels of care, and they provide the needed linkages. They plan reentry for individuals who will be returning to the community. Moreover, Clinical Assessors enhance the continuity of care as individuals transition between PDP and NSH. Creative problem solver The Clinical Assessor finds creative solutions to barriers. Some individuals with mental illness utilize commonly used services, but others have unique needs that require initiative and creative thinking to locate the appropriate resources. Organized information manager The Clinical Assessor manages and tracks a large amount of information. Assessments, referrals, legal statuses, and treatment histories are just a few things the Clinical Assessor needs to track and, by law, this information must be kept confidential and secure. It is important that the Clinical Assessor stays organized and uses a systematic approach to information management. Specific duties Perform level of care and other-discharge related assessments for individuals adjudicated not competent to stand trial and/or non-restorable that are detained at the PDP or NSH Attend treatment team meetings for individuals detained at NSH to monitor progress and/or changes in clinical presentation Facilitate access to re-entry services and programs Identify individuals for diversion and share with appropriate justice partners Review legal status, commitment type, charges, competency opinions and findings, and clinical needs for all individuals on the waitlist to NSH on an ongoing basis Maintain accurate, confidential records documenting services provided and unmet needs using appropriate databases Remain current with resource and referral information Maintain list of community resources Build and maintain relationships with key individuals (e.g., PDP staff, Public Defender), and provide updates upon marked changes in an individual's clinical or legal status to trigger appropriate interventions Coordinate with courts to ensure timely court hearings and legal proceedings, particularly when an individual's clinical or legal status changes Provide behavioral health literacy and continuity of care training to both behavioral health providers and criminal justice personnel Provide updated progress reports for criminal court hearings and attend those hearings when necessary Identify gaps in re-entry resources offered and work to bridge those gaps Other duties as assigned Education and Experience: This position requires a master's level degree in social work, psychology, or a related clinical focused field with at least two years of experience working with individuals with serious mental illness and/or in clinical-forensic assessment. Knowledge of and experience in working with the Philadelphia criminal justice system and/or the Philadelphia behavioral health system are preferred. The position requires demonstrated skills in communication, problem solving, decision making, and report writing. The individual possesses the ability to skillfully communicate verbally and in writing with a variety of multidisciplinary partners, including judges, attorneys, jail staff, provider agencies, psychiatrists, nurses, and social workers. Physical Demands: Ability to physically perform the duties and to work in the environmental conditions required such as maneuvering in office space - reaching file cabinets, fax and copier machines when necessary. Must be able to sit for up to 2 hours looking at a computer monitor and using a keyboard and mouse to perform data entry functions. Able to travel locally via public transportation and on foot from 1601 Market Street to 1101 Market Street, CBH, and various other destinations as needed. Essential Functions: Valid driver's license and use of personal licensed and insured vehicle during work hours or ability to navigate public transportation to attend sites in person throughout the city. Ability to effectively utilize computers, databases, and related common office software packages such as Microsoft Word, Excel, and PowerPoint. Ability to pass all background checks required. Equal Opportunity Employment: PMHCC is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently or become disabled must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC will examine reasonable accommodations on a case-by-case basis with accordance to the law.

Job Description The Philadelphia Fire Departments (PFD) division of Mobile Integrated Health (MIH), in collaboration with the Department of Behavioral Health and Intellectual DisAbility Services (DBHIDS) and the Criminal Justice Division of the Managing Directors Office (MDO), has developed a behavioral health Alternative Response Unit (ARU-3) for community risk reduction in Philadelphia. City services are shifting away from its current all-police response to involuntary commitments (302s). The shift would have members of ARU-3 engaging those who are high utilizers of EMS 911 calls, CRC transports, primary care clinics, and special population 302s. PFD MIH and DBHIDS will provide alternative responses and management of behavioral health calls and special population 302s. The Division of PFD MIH, DBHIDS, and the MDO are natural partners in an innovative model to improve behavioral healthcare outcomes, decrease trauma in the community, and provide services in a strength-based, recovery-oriented, trauma-informed, and culturally sensitive approach. The ARU-3 unit will consist of one MIH Fire Paramedic Captain, one MIH Fire Paramedic Lieutenant, two MIH Fire Service Paramedics, four MIH Fire Service EMTs, one COC Director, one COC Assistant Director, one Clinical Coordinator, four Mobile Behavioral Health Crisis Specialists, and one Epidemiologist/Data. The Mobile Behavior Health Crisis Specialist (MBHCS) works with individuals, and their community supports to assess and de-escalate a crisis, suggest a level of care necessary to meet the individual's needs, offer alternatives to involuntary hospitalization through treatment planning, and coordinate community care with the other members of ARU 3. The cross trained MBHCS provides liaison to community agencies to facilitate communication and service provision for clients requiring multiple services who are clinically complex and high risk. The MBHCS may also need to provide emergency crisis intervention services to individuals who are high risk, e.g., suicidal, homicidal, psychotic, with the goal of stabilization and finding creative and safe community treatment alternatives. This includes rendering the above services to all presenting patients including the perinatal population, those requiring family oriented services , and individuals engaged in substance use including facility in responding to individuals who have overdosed. The MBHCS will consult with the other members of the ARU-3 regarding the need for referrals to psychiatrist, a primary care physician, hospital emergency department, crisis response center, or placing individuals in substance use treatment per determinant of the ASAM Level of Care. The primary goal of this team is engagement and improving individuals' quality of life through linkage to treatment, rehabilitation, and support services that promote wellness, recovery, integration, and community safety. Duties and Responsibilities: Engage with community members who are in jeopardy of presenting for psychiatric admission, decompensation, and/or substance use relapse. Collaborate with partners/providers, including but not limited to Police and/or CIRT, in addition to all other mobile crisis units across the city to improve behavioral health outcomes for individuals in the community. Focus on low acuity 911 calls and 302 means of transport for special populations (children, pregnant, geriatric, etc.) Provide behavioral health assessment only for de-escalation (if needed) during encounters. Discuss with other ARU 3 members possible interventions for individuals and families. Provide connection to behavioral health resources Provide follow-up on recommended services Coordinate linkage to behavioral health, medical and social services Work in the community in collaboration with PFD-Emergency Medical Services when dispatched; this includes riding along with PFD personnel in PFD vehicles. Complete documentation for follow-up and data collection Assist individuals and or family members to “navigate” the multiple systems involved in addressing their behavioral health needs Ability to work a flexible schedule (likely non-traditional morning/evening hours and potential evenings) weekends required Work along with multi-agency partners with a willingness to report to a unified command structure Maintain current information on available resources and appropriate Evidence-Based Practices (EBP) Collaborate with hospitals (ER/CRCs) to ensure continuity of care (warm handoff) Provide outreach, engagement, and assessment to individuals identified by ARU 3 in need of services. Remain physically mobile to provide aggressive outreach in the community to engage individuals and their families. Help stabilize and resolve crises while functioning under pressure in challenging situations. A willingness to accept training and additional certifications provided as necessary. Skills Required: Demonstrate the ability to work cooperatively and communicate effectively with a wide variety of individuals and agencies Demonstrate qualities of integrity, stability, creativity, and negotiation skills Knowledge of community-based resources in Philadelphia Familiarity with the DSM V and ASAM criteria Knowledge of basic medical and psychiatric terminology Knowledge of the process for filing a 302 and the documentation required Bilingual is strongly recommended but not required Education and Experience: Bachelor's Degree required in social work, psychology, or a related field. This position must have five years of experience with a strong emphasis on behavioral health/crisis. Knowledge of substance use, crisis response, and field experience is a plus. Physical Demands: Must be able to function in uncommon situations. Must be able to work in the fast-paced environment of an emergency (911) response system. Understands stress response and the methods to ensure personal well-being. Understands the concepts of basic body-substance isolation as well as general universal precautions. Ability to physically perform the duties and to work in the environmental conditions required. The environment will include working indoors and outdoors in varying weather conditions. This position will require the individual to have the ability to bend, stoop, and stand for long periods. Ability to sit for at least one (1) hour at a time and to use a computer and telephone. Able to lift to 20 lbs. when handling supplies, equipment, etc. Essential Functions: Five years of experience with a strong emphasis on behavioral health/crisis. Must have a valid driver license and familiarity with the Philadelphia public transportation system. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.