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Pmo analyst full time jobs - 55 jobs

  • FIN Business Process Analyst 3

    Dasstateoh

    Columbus, OH

    FIN Business Process Analyst 3 (2500041J) Organization: Administrative ServicesAgency Contact Name and Information: Mark Rider, *********************** Unposting Date: OngoingWork Location: General Services Center 4200 Surface Road 1st Floor Columbus 43228-1313Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $42.74 - 62.95 per hour Schedule: Full-time Work Hours: M - F: 8:00AM - 5:00PMClassified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Information TechnologyTechnical Skills: Computer Literacy, Interpreting Financial Statements, Accounting and Finance, Information TechnologyProfessional Skills: Active Learning, Analyzation, Verbal Communication, Written CommunicationPrimary Technology: ORACLE Agency OverviewAbout Us:Led by Director Kathleen C. Madden, the Ohio Department of Administrative Services is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards and commissions. Enterprise Shared Solutions coordinates strategies for delivery of government information and services electronically. This includes oversight of the Ohio portal, which enables constituent access to state information and services via the internet, including Ohio.gov and the Ohio Business Gateway. Enterprise Shared Solutions also partners with the Health and Human Services Cabinet and the Governor's Office of Health Transformation to streamline health and human services. The office consists of the following program areas: Enterprise Applications and Management, Ohio Administrative Knowledge System (OAKS) Service Assurance, Ohio Benefits, and the Ohio Geographically Referenced Information Program Job DescriptionAbout Us: Act as a PeopleSoft Financial (FIN) Management and Product Specialist. Work with Business and Managed Services vendors to support day-to-day PeopleSoft-based Financial Operations and Projects. Use business process modeling and/or vendor solution evaluations to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions. Help manage the State's relationship with its ERP Managed Services Providers (MSP) to ensure that SLA's and other performance metrics are met. Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholder organizations to ensure that the ERP FIN application operates efficiently in support of business operations calendars. Gather and analyze information from stakeholders, business owners, customers and management. Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP FIN application. Work to understand customer issues and communicate these issues to ERP FIN application support personnel/organizations. Identify risks and recommend changes related to processes, projects and procedures. Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements. Perform as liaison between various stakeholders, managing stakeholder expectations and ensuring successful communications between project team members. Develop project plan with project manager or recommend approaches through defining tasks, leading meetings and other tasks to gather and coordinate activities for requirements gathering. Develop and/or review business requirements documents for requested enhancements to ensure that specifications are clear and include information needed by MSP developers to fulfill enhancement requests. Make recommendations for gains in efficiency or costs through implementation of information technology solutions. Validate MSP vendor estimates for completing enhancements and perform code reviews of MSP-delivered enhancements. Perform validation of solutions by analyzing the end product and specification requirements. Help drive MSP performance improvements and proactively identify and implement service improvements in operational delivery processes. Work with Business owners and users on projects by supporting testing efforts, monitoring project progress, providing additional project management support, and attending information exchange and touchpoint meetings with project teams. Monitor SFTP server activity for interfaces to determine what interfaces are being created and/or retrieved. Send communications to FIN SFTP account owners informing them of scheduled system outages or maintenance that affects OAKS. Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMinimum Qualifications: 60 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information Technology, Accounting and Finance, Computer Literacy, Interpreting Financial Statements, Active Learning, Verbal Communication, Written Communication Knowledge, Skills and Abilities Knowledge of: PeopleSoft ERP Operations Management Accounts Payable and Receivable Asset Management Billing General Ledger Budget Development Strategic Sourcing Supply Chain Travel and Expense Commitment Control Procurement Self Service Computer Science Skill in: PeopleSoft Financial Management 9 MS Office 365 suite (SharePoint, Teams, Outlook, PowerPoint, Visio, Word, Excel, etc.) Experience with SQL Server, MySQL, Oracle, or other specific SQL databases Application management/outsourcing experience (preferably Onshore) Ability to: Communicate verbally and have written communication skills in large/complex organizations Utilize the Tier-One System Integrator firm providing PeopleSoft/Oracle professional services* Problem solve at all levels of an organization Supplemental InformationApplying for position:When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
    $42.7-63 hourly Auto-Apply 7h ago
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  • Marketing Performance Management Analyst

    System One 4.6company rating

    Columbus, OH

    Type: Full Time Pay Range: Negotiable **Primary Function** We are seeking a highly skilled professional to help design and implement marketing performance measurement and reporting capabilities. This role is ideal for someone who thrives at the intersection of data analysis, reporting automation, and executive-level storytelling. The individual will be responsible for transforming complex data into actionable insights, building automated reporting solutions, and creating compelling presentations that communicate performance narratives to senior leadership. The successful candidate will have advanced technical proficiency in Excel, including the ability to link to external data sources, build dynamic models, and automate reporting workflows. Strong presentation skills are essential-this individual will craft clear, visually polished PowerPoint decks that simplify complex information and tell a cohesive story. This is a hands-on role requiring exceptional attention to detail, strong analytical thinking, and the ability to work independently in a fast-paced environment. Payrate: $125-150k **Duties & Responsibilities** Develop and maintain automated reporting tools and dashboards using advanced Excel techniques, including integration with external data sources. Analyze marketing and business data to identify trends, gaps, and actionable insights. Create executive-ready PowerPoint presentations that communicate insights and recommendations through clear, compelling storytelling. Collaborate with internal teams to ensure alignment on key metrics and reporting standards. Document processes and methodologies for scalability and consistency. Support ad hoc analysis and reporting needs for leadership. **Skills & Qualifications** Excel Expertise: Advanced proficiency in Excel, including formulas, pivot tables, macros, and automation techniques; experience linking Excel to external data sources. Data Visualization: Familiarity with tools such as Tableau is a plus. Storytelling Skills: Ability to create polished, executive-level PowerPoint presentations that simplify complex data and tell a clear, compelling story. Analytical Ability: Strong quantitative skills and ability to interpret complex data sets. Communication: Skilled at presenting insights clearly to senior stakeholders. Knowledge of automation techniques beyond Excel Ability to work independently and manage multiple priorities in a fast-paced environment. **Education & Experience** Bachelor's degree in Marketing, Business Analytics, Data Science / Analytics, Statistics, or related field; advanced degree preferred. 5+ years in marketing analytics, business intelligence, or performance reporting. 5+ years experience with marketing KPIs and performance measurement frameworks. TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
    $125k-150k yearly 23d ago
  • Business Analyst - SAP Work and Asset Management Implementation

    Blue Star Partners 4.5company rating

    Columbus, OH

    Job Title: Business Analyst - SAP Work and Asset Management Implementation Location: Preference given to candidates in Ohio, Indiana, Kentucky, Maryland, Pennsylvania, or Virginia Hybrid: Yes, biweekly travel to Columbus, OH, and Merrillville, IN (or 2 days onsite for local candidates) Period: 04/01/2025 - 09/31/2025 (potential contract-to-hire) Hours/Week: 40 hours Rate: $75 - $80/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The Business Analyst will play a pivotal role in ensuring the successful implementation of SAP within the Work and Asset Management program. This role will focus on collaborating with stakeholders to gather and analyze business requirements, ensuring that SAP configurations meet organizational needs. The Business Analyst will support process improvement initiatives, help define system requirements, and work with both business and technical teams to ensure the effective implementation and utilization of the SAP system. This role will require a deep understanding of business processes, system integrations, and the Waterfall methodology to manage the lifecycle of requirements from analysis to implementation. Role, Responsibilities & Deliverables: Requirements Gathering & Documentation: Conduct detailed business process analysis, gathering and documenting business requirements from key stakeholders to ensure the SAP solution aligns with organizational needs. Process Mapping: Assist in mapping existing business processes and identifying areas for improvement through SAP implementation. Create "as-is" and "to-be" process flows, ensuring alignment with project goals. System Requirements Specification: Develop detailed system requirements documentation, working with technical teams to ensure accurate system configurations and functionality. Stakeholder Engagement: Engage with cross-functional stakeholders to ensure continuous alignment of business objectives and SAP system functionalities. Act as the liaison between business users and technical teams. Testing & Validation: Collaborate with testing teams to develop test cases and perform user acceptance testing (UAT) to ensure the SAP solution meets business needs. Address any gaps or issues identified during testing. Change Management Support: Work with the change management team to identify areas of process change, support training efforts, and help facilitate the adoption of the new SAP system across business units. Reporting & Communication: Provide regular updates to project leadership on business requirements progress, issues, and risks. Ensure clear communication of business needs to technical teams and vice versa. Post-Implementation Support: Provide support during the SAP system rollout, assisting with post-implementation activities, user support, and gathering feedback for system improvements. Required Experience: Experience: Minimum of 5-7 years in business analysis, particularly in enterprise resource planning (ERP) systems such as SAP. SAP Experience: Experience in SAP system implementations, particularly in Work and Asset Management or related modules. Understanding of SAP functionality and configuration is highly preferred. Business Process Analysis: Proven experience in analyzing business processes, gathering requirements, and documenting system specifications. Waterfall Methodology: Experience managing business analysis activities using the Waterfall methodology. Cross-Functional Collaboration: Strong experience working with IT, business teams, and third-party vendors to ensure alignment and success of system implementations. Utilities Experience: Familiarity with the utilities industry, particularly in Work and Asset Management, is a plus. Key Skills: Business Process Mapping: Ability to document current and future-state business processes and identify areas for improvement through system integration. Requirements Gathering: Expertise in gathering, documenting, and managing business requirements, ensuring they align with project goals. Stakeholder Management: Ability to work with and influence cross-functional teams and stakeholders at all levels of the organization. Testing & Validation: Strong understanding of creating test cases, conducting UAT, and ensuring business requirements are met. Problem Solving: Strong analytical and problem-solving skills to identify and resolve issues within system requirements and processes. Communication Skills: Excellent written and verbal communication skills to clearly articulate requirements, risks, and solutions to stakeholders. Project Management Support: Ability to support project management efforts, tracking progress, and ensuring deliverables meet project timelines and scope. Education & Certifications: Education: Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. Certifications: SAP Certification in relevant module(s) preferred. Additional Certifications: Project Management Professional (PMP), Business Analysis (CBAP), or Agile certifications are a plus. Relevant Experience: Experience with business process reengineering, ERP implementations, or data integration projects is an advantage.
    $53k-68k yearly est. 60d+ ago
  • Business Analyst II/Tech Writer

    Foxhole Technology, Inc. 4.0company rating

    Columbus, OH

    **Job Title: Business Analyst II/Tech Writer** **Position Type: Full-time** **Clearance Level: Secret** Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges, Foxhole delivers mission-focused innovations to answer evolving and complex needs. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise - across the organization and around the world **.** Foxhole Technology is seeking a Business Analyst II/Tech Writer to support cyber sensing development and defense activitieswithin a secure Department of Defense (DoD) environment. This position offers valuable hands-on experience across the DoDIN and multiple platforms and tools, making it ideal for candidates with a foundational understanding of IT operations and a strong interest in cybersecurity and system maintenance. **Job Description** + Provide support to contract management and control planning, contract reporting, Technical Interchange Meetings, Technical Exchange Meetings, Transition Implementation Planning, and Risk Management. + Support governmental professional management, consulting and administrative service support for business functions involved in the internal programming and execution process. + Assist with the development of external project reports, which includes, but is not limited to: monthly program reviews, quarterly program assessments, and other reports related to project management. + Prepare executive reports and briefings for various projects. + Conduct and monitor data calls for various divisions and offices. + Provide deliverable tracking, review deliverables, and provide guidance for improvement. + Support data collection activities. + Analyze programmatic data; report findings and conduct process improvement evaluations. + Provide professional service support to the development of strategic guidance and internal procedures and policies for business and routine non-technical operations. + Provide professional service support to assist with administrative functions to include, but not limited to: document preparation, scheduling, record keeping, recording minutes, after action reports, preparing travel orders, reserving Government facility meeting space, office supply and inventory, preparing briefing packages, property control, information research and archival, data entry, project coordination, and control activities. + Provide technical expertise for the Operations and Maintenance (O&M) of the deployed software and sensors systems. + Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. + Coordinates the display of graphics and the production of document. + Ensures content is of high quality and conforms to standards. + Gather, translate, and compose technical information into clear, readable documents for use by both technical and non-technical personnel. + Develop and maintain system, programming, security authorization, and operations documentation, procedures, and methods. + Produce workflows, design diagrams and drawings both at the business level and SOP technical level. + Provide and coordinate documentation services and ensure the accuracy of technical documentation. Draft and finalize IT documentation, including technical specifications, user manuals, installation guides, and operating manuals in the style and format required by the task. + Support the program's SharePoint project site by designing, constructing the site using corporate standards and managing all project documents in conjunction with the Program Manager (PM) and Configuration Manager. + Maintain the document library by updating the documents and keeping track of version controls. + Manage and maintain documentation standards (processes and style standards). + Develop contractually required deliverables by working with the PM, Technical Lead, and developers and submit deliverables to customers per an agreed upon delivery schedule. Manage storing of all deliverables and keep track of the deliverable inspection memos from customers. + Meet with customer representatives, vendors, program management staff, or government/contractor/ Subject Matter Experts (SME) to establish technical specifications, SOPs, workflows and other related program documentation as required. + Develop training material for the user community as new functionality is released + Support the PM with meeting minutes, status reports and other tasks as requested + Assist in the administration of project deliverables and provide editorial review for the final products **Minimum Requirements** + Minimum Security Clearance: Active Secret clearance. + Minimum of 3+ years of experience as a Business Analyst/Tech Writer + Expertise in the development, operation, maintenance, and management of electronic business tools. + Experience in supporting the procurement process, such as assisting with market research and research for various justifications, determinations, and findings. + Working knowledge of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft SharePoint, and Adobe Acrobat + Basic MS Visio skill sets to create workflows and diagrams + Ability to work on multiple documents under tight deadlines + Highly organized, proactive, and collaborative + Basic knowledge of managing operating systems, user permissions, and file structures + Ability to follow structured processes and maintain clear documentation. + Strong interest in learning and contributing to a mission-driven, security-focused team **Desired Experience/Certifications** + BS Degree in a related Field + Familiarity with either Windows Server or Linux systems + Knowledge of DevSecOps principles, automation, test integration, and scalable deployment architectures **More Information** \#MON At Foxhole Technology, we are committed to pay transparency as required by law, for our applicants and employee-owners. The salary range for this position is $70,000-$78,000. Actual compensation will be determined based on a number of factors as permitted by law. Foxhole Technology offers a competitive benefits package for our employees and their dependents, including health, dental, and vision care, paid leave, retirement plans (401K, Roth, and ESOP), life and disability insurance, flexible spending accounts, and education and training assistance. Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise. Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class. **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _US-OH-Columbus_ **Job ID** _2025-2043_ **Category** _Information Technology_ **Type** _Regular Full-Time_ **Clearance Required** _Secret_
    $70k-78k yearly 32d ago
  • Pharmacy Program Optimization Analyst

    Andhealth

    Columbus, OH

    Full Time Columbus, Ohio AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve. We are looking for a Pharmacy Program Optimization Analyst who will play a critical role in maximizing the efficiency and effectiveness of our partner's federal drug pricing programs. This individual will move beyond traditional compliance, focusing on identifying and implementing opportunities for significant program enhancement and revenue capture across multiple pharmacy claim initiatives. You will apply strong analytical skills to identify inefficiencies, uncover missed opportunities, and improve performance across pharmacy claims and operational workflows. While this role operates in a regulated healthcare environment, prior healthcare or 340B experience is not required. We value analytical thinking, adaptability, and a willingness to learn complex domains. What you'll do in the role: Analyze pharmacy claims data across multiple partners to identify trends, anomalies, and missed revenue opportunities. Investigate unpaid or uncaptured claims through structured root cause analysis, working with FQHC partners, TPAs, and pharmacy operations teams to implement durable fixes that improve paid claim rates and data integrity. Evaluate billing configurations, payer carve-out logic, and submission pathways to ensure claims are routed correctly and in compliance with program requirements. Query and analyze data from EHRs, TPAs, and pharmacy operating systems to validate eligibility, utilization, and claim capture, identifying optimization opportunities across workflows. Troubleshoot live data, system, and integration issues that impact program eligibility, utilization, or optimization. Build and maintain reporting to track monthly savings, utilization, and performance trends, supporting financial optimization, forecasting, and leadership visibility. Produce audit-ready datasets and reports to support compliance reviews and external audits. Stay current on manufacturer policies, reimbursement rules, and HRSA (Health Resources and Services Administration) OPAIS updates - assessing their impact on program optimization and advising stakeholders on required changes. Partner cross-functionally to improve program workflows, documentation, and operational efficiency, contributing to continuous improvement initiatives. Support program growth and evolving analytical needs as assigned. Education & Licensure Requirements: Bachelor's degree in Analytics, Computer Science, Economics, Engineering, Mathematics, or a related quantitative field - or equivalent practical experience. 340B ACE Certification preferred but not required. Other Skills or Qualifications: Strong proficiency in SQL, including writing complex queries, joins, aggregations, and performance optimization. Hands-on experience with ETL processes, including data extraction, transformation, validation, and loading across multiple systems. Strong analytical and problem-solving skills, including the ability to perform root cause analysis and identify process improvements. Advanced proficiency in Microsoft Excel (e.g., pivot tables, lookups, complex formulas). Comfort working across multiple systems and reconciling data inconsistencies. Strong attention to detail, including numerical accuracy and data validation. Ability to manage competing priorities and operate effectively in a fast-paced environment. Ability to work independently, take initiative, and continuously improve processes. Clear written and verbal communication skills, with the ability to explain complex findings to non-technical audiences. Experience working with healthcare data, claims, or other regulated environments. Familiarity with pharmacy operations, reimbursement workflows, or revenue optimization. Exposure to EHRs or other operational healthcare systems. Knowledge of the 340B Drug Pricing Program or willingness to pursue certification Here's what we'd like to offer you: Equal investment and support for our people and patients. A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly. The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together. A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer. We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally. Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more. Supervisory Responsibilities: This role will operate as an individual contributor. Work Environment: The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear. We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
    $61k-92k yearly est. Auto-Apply 39d ago
  • Principal ServiceNow Business Analyst SME GRC

    Capgemini Holding Inc. 4.5company rating

    Westerville, OH

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Our Princiapl ServiceNow Business Analyst (BA) SME GRC / IRM / TPRM plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to GRC. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the GRC ServiceNow module. Requirements Key Responsibilities Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements in the GRC / IRM / TPRM module area. Translate complex technical specifications into business logic and vice versa. Collaborate with stakeholders to evaluate GRC ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks. Document enhancement requests and technical specifications related to the GRC module. Maintain clear communication with stakeholders regarding status updates and feasibility assessments. Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, GRC, Security & Risk, AI, etc. Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives. Support UAT sessions and training for various client personas. Agile & Delivery Support Write user stories to be configured by technical developers. Work within Agile frameworks to support sprint planning and execution. Proactively identify risks, issues, and blockers and communicate through appropriate channels. Ensure deliverables are complete, consistent, and aligned with customer expectations. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including GRC / IRM / TPRM module. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. Preferred Qualifications Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM) is ideal but specifically GRC. Familiarity with Common Services Data Model and Strategic Portfolio Management. Ability to work independently and manage multiple priorities. Key Competencies Business process reengineering technical and functional documentation for Stakeholder engagement. Agile delivery and sprint planning skills. ServiceNow platform knowledge and workshop facilitation and training experience. The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave * Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) * Life and disability insurance * Employee assistance programs * Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. ************************************************************************** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
    $125k-150k yearly 31d ago
  • Vendor Management Analyst II - Collections Litigation

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210682754 JobSchedule: Full time JobShift: Day : Elevate your career with us as a Vendor Management Analyst, where your efforts will shape the future of Chase Card Recovery. Join a dynamic team that values integrity, respect, and innovation, offering you opportunities for growth and development. Job Summary: As a Vendor Management Analyst within our Chase Card Recovery team, you will play a crucial role in managing vendor relationships and ensuring operational excellence. You will collaborate with internal and external partners to drive strategic changes and improve performance metrics. Your work will directly impact our customer experience and risk management outcomes. In this role, you will design and implement tools and procedures to track and measure key performance indicators. You will also conduct on-site reviews of law firms and provide meaningful feedback to stakeholders. Your contributions will help us maintain a strong control environment and achieve our business goals. Job Responsibilities: * Monitor day-to-day business results for assigned vendors. * Demonstrate exceptional judgment and communication skills. * Lead compliance-related audit activities. * Manage projects to meet critical deadlines. * Own the vendor communication process. * Consult with business partners to establish clear requirements. * Identify emerging trends and propose solutions. * Establish and maintain partnerships with external groups. * Travel for on-site reviews approximately 10%-20% of the time. Required Qualifications, Capabilities, and Skills: * Three years of business operations experience in Collection Litigations. * Outstanding written and verbal communication skills. * Strong task and priority management skills. * Ability to drive issue resolution in a fast-paced environment. * Analytic mindset with clear and persuasive presentation skills. * Detail-oriented with excellent time management skills. * Experience in analyzing and improving business processes. * Ability to monitor and analyze vendor performance data. * Bachelor's Degree or equivalent work experience. Preferred Qualifications, Capabilities, and Skills: * Programming skills/aptitude is desirable. Additional Information: * This role requires working in the office five days a week. * Relocation assistance is not available for the role. * Role is not eligible for H1B or immigration sponsorship. FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
    $74k-100k yearly est. Auto-Apply 41d ago
  • Workforce Management Dialer Analyst

    Upstart 4.0company rating

    Columbus, OH

    At Upstart, we're united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We're proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn't mean distant. We're intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you. If you're energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we'd love to hear from you. The Team: Upstart's Workforce Management team is responsible for driving operational efficiency and ensuring the right staffing is in place to meet borrower and collections service demands. The team partners closely with Operations, Analytics, Telephony and Vendor Management to forecast volume, plan capacity, and optimize scheduling across internal and external sites.Through data-driven insights, proactive planning, and real-time execution, WFM plays a key role in balancing service level performance, cost efficiency, and employee experience, ensuring Upstart delivers exceptional support to every customer interaction. As the Workforce Management Dialer Analyst at Upstart, you will be responsible for managing and optimizing the collections blended dialer to ensure outbound strategies align with inbound servicing goals. You'll monitor daily pacing, penetration, and connect rates to drive performance across internal teams and vendor partners.This role plays a critical part in improving operational efficiency, forecast accuracy, and customer contact success, directly influencing the effectiveness of Upstart's Collections operations. How you'll make an impact Manage and monitor the Collections blended dialer to optimize pacing, penetration, and connect rates across internal and vendor teams. Partner with WFM, Operations, and Vendor Management to ensure outbound strategies align with servicing goals and staffing capacity. Analyze dialer data and performance trends to identify opportunities for improvement and recommend actionable adjustments. Provide real-time oversight of agent allocation between inbound and outbound queues to maintain service-level balance and productivity. Support forecasting accuracy by integrating dialer insights into capacity planning and staffing models. Deliver clear reporting and performance updates to leadership, highlighting key results, risks, and operational recommendations. Minimum Qualifications 2+ years of experience in Workforce Management, Dialer Operations, or Contact Center Analytics, preferably in a blended inbound/outbound environment. Proven ability to manage and optimize dialer systems (e.g., LIVEVOX, Genesys, or similar platforms) to improve pacing, penetration, and connect performance. Strong analytical and technical skills with proficiency in Excel, Google Sheets, and dashboarding tools (MODE, Tableau, Power BI, etc.). Experience interpreting call center metrics such as service level, occupancy, shrinkage, and abandonment rate, and using them to drive actionable recommendations. Excellent communication and collaboration skills with the ability to partner cross-functionally across WFM, Operations, and Vendor Management teams. Preferred Qualifications Bachelor's degree in Business Administration, Data Analytics, Statistics, Economics, or a related field; equivalent work experience in Workforce Management or Dialer Operations may also be considered. Experience developing and executing dialer strategies that improve contact rates, right-party connects, and campaign performance within a blended dialer environment. Proven ability to analyze dialer data to adjust pacing, penetration, and list management strategies in real time for maximum efficiency. Familiarity with vendor performance management and multi-site coordination to ensure consistent coverage, adherence, and outbound campaign alignment. Advanced analytical or technical skills, including experience with SQL, MODE, or BI tools to automate reporting, visualize performance, and identify optimization opportunities. Demonstrated success in forecasting and workforce planning with an understanding of how dialer strategies influence staffing models and overall service levels. Strong attention to detail and commitment to accuracy in forecasting, vendor communications, and dialer setup validation, ensuring smooth execution of dialing campaigns. Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Hourly Rate Range$27.45-$37.98 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here's what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose Health Savings Account contributions from Upstart for eligible plans Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage Paid time off, sick and safe time, and company holidays Paid family and parental leave to support caregiving and major life moments Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $27.5-38 hourly Auto-Apply 60d+ ago
  • FIN Business Process Analyst 3

    State of Ohio 4.5company rating

    Columbus, OH

    FIN Business Process Analyst 3 (2500041J) Organization: Administrative ServicesAgency Contact Name and Information: Mark Rider, *********************** Unposting Date: OngoingWork Location: General Services Center 4200 Surface Road 1st Floor Columbus 43228-1313Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $42.74 - 62.95 per hour Schedule: Full-time Work Hours: M - F: 8:00AM - 5:00PMClassified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Information TechnologyTechnical Skills: Computer Literacy, Interpreting Financial Statements, Accounting and Finance, Information TechnologyProfessional Skills: Active Learning, Analyzation, Verbal Communication, Written CommunicationPrimary Technology: ORACLE Agency OverviewAbout Us:Led by Director Kathleen C. Madden, the Ohio Department of Administrative Services is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards and commissions. Enterprise Shared Solutions coordinates strategies for delivery of government information and services electronically. This includes oversight of the Ohio portal, which enables constituent access to state information and services via the internet, including Ohio.gov and the Ohio Business Gateway. Enterprise Shared Solutions also partners with the Health and Human Services Cabinet and the Governor's Office of Health Transformation to streamline health and human services. The office consists of the following program areas: Enterprise Applications and Management, Ohio Administrative Knowledge System (OAKS) Service Assurance, Ohio Benefits, and the Ohio Geographically Referenced Information Program Job DescriptionAbout Us: Act as a PeopleSoft Financial (FIN) Management and Product Specialist. Work with Business and Managed Services vendors to support day-to-day PeopleSoft-based Financial Operations and Projects. Use business process modeling and/or vendor solution evaluations to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions. Help manage the State's relationship with its ERP Managed Services Providers (MSP) to ensure that SLA's and other performance metrics are met. Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholder organizations to ensure that the ERP FIN application operates efficiently in support of business operations calendars. Gather and analyze information from stakeholders, business owners, customers and management. Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP FIN application. Work to understand customer issues and communicate these issues to ERP FIN application support personnel/organizations. Identify risks and recommend changes related to processes, projects and procedures. Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements. Perform as liaison between various stakeholders, managing stakeholder expectations and ensuring successful communications between project team members. Develop project plan with project manager or recommend approaches through defining tasks, leading meetings and other tasks to gather and coordinate activities for requirements gathering. Develop and/or review business requirements documents for requested enhancements to ensure that specifications are clear and include information needed by MSP developers to fulfill enhancement requests. Make recommendations for gains in efficiency or costs through implementation of information technology solutions. Validate MSP vendor estimates for completing enhancements and perform code reviews of MSP-delivered enhancements. Perform validation of solutions by analyzing the end product and specification requirements. Help drive MSP performance improvements and proactively identify and implement service improvements in operational delivery processes. Work with Business owners and users on projects by supporting testing efforts, monitoring project progress, providing additional project management support, and attending information exchange and touchpoint meetings with project teams. Monitor SFTP server activity for interfaces to determine what interfaces are being created and/or retrieved. Send communications to FIN SFTP account owners informing them of scheduled system outages or maintenance that affects OAKS. Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMinimum Qualifications: 60 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information Technology, Accounting and Finance, Computer Literacy, Interpreting Financial Statements, Active Learning, Verbal Communication, Written Communication Knowledge, Skills and Abilities Knowledge of: PeopleSoft ERP Operations Management Accounts Payable and Receivable Asset Management Billing General Ledger Budget Development Strategic Sourcing Supply Chain Travel and Expense Commitment Control Procurement Self Service Computer Science Skill in: PeopleSoft Financial Management 9 MS Office 365 suite (SharePoint, Teams, Outlook, PowerPoint, Visio, Word, Excel, etc.) Experience with SQL Server, MySQL, Oracle, or other specific SQL databases Application management/outsourcing experience (preferably Onshore) Ability to: Communicate verbally and have written communication skills in large/complex organizations Utilize the Tier-One System Integrator firm providing PeopleSoft/Oracle professional services* Problem solve at all levels of an organization Supplemental InformationApplying for position:When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
    $37k-48k yearly est. Auto-Apply 1d ago
  • Workforce Management Analyst

    Cai 4.8company rating

    Columbus, OH

    **Req number:** R6965 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As a Workforce Management Analyst, you will be responsible for optimizing service delivery through strategic workforce planning, accurate forecasting, and efficient scheduling utilizing AI-driven platforms for predictive analytics and automation tools. **Job Description** We are looking for an experienced **Workforce Management Analyst** to optimize service delivery through strategic workforce planning, accurate forecasting, and efficient scheduling. This role ensures the right resources are available at the right time to meet service level objectives while maximizing operational efficiency and analyst productivity within our Service Desk environment. This position will be **full-time** and **remote** . **What You'll Do** + Develop short-term and long-term contact volume forecasts using historical data, trend analysis, business intelligence, and AI-driven predictive analytics + Leverage AI to build and maintain dynamic forecasting models that adapt to evolving patterns and business needs + Calculate staffing requirements based on forecast volumes, service level targets, and operational constraints + Conduct capacity planning analysis to identify gaps and recommend hiring or resource allocation strategies + Collaborate with business stakeholders to incorporate planned initiatives and their impact on contact volumes + Integrate AI-driven scheduling solutions to optimize resource allocation and improve schedule efficiency + Create optimized schedules using workforce management software and Erlang C modeling principles + Coordinate time-off requests, ensuring adequate coverage during vacation periods and holidays + Develop contingency plans for unexpected volume spikes or staffing shortages + Utilize AI-powered real-time monitoring tools to proactively adjust staffing and maintain service levels + Track schedule adherence and identify patterns of non-compliance requiring coaching or process intervention + Coordinate break and lunch schedules to optimize service delivery throughout the day + Respond to urgent staffing needs by reallocating resources or implementing escalation procedures + Use AI-driven data visualization tools to generate actionable insights and enhance reporting accuracy + Analyze key metrics including service level, average speed of answer, occupancy, shrinkage, and adherence + Identify trends and anomalies in workforce data and provide actionable recommendations + Calculate and track shrinkage factors (training, meetings, breaks, absenteeism) for accurate planning + Present findings to leadership with clear insights that drive operational improvements + Continuously evaluate WFM processes and implement best practices from industry standards + Partner with Training, Quality, and Operations teams to understand business needs and priorities + Optimize schedule efficiency by analyzing shift patterns, coverage requirements, and service windows + Contribute to technology implementations and system upgrades affecting workforce management + Serve as a subject matter expert on workforce management principles and methodologies **What You'll Need** Required: + Associate's or Bachelor's degree in Business, Analytics, Statistics, Operations Management, or related field; OR equivalent combination of education and experience + **Minimum 3 years of workforce management experience in a contact center, service desk, or customer service environment** + **Experience with AI-driven platforms for workforce management, including predictive analytics and automation tools** + Demonstrated experience with workforce management software (e.g., NICE IEX, Verint, Genesys, Calabrio, Talkdesk, Aspect, or similar) and related platforms for scheduling, forecasting, real-time management + Advanced Microsoft Excel skills including pivot tables, VLOOKUP/XLOOKUP, complex formulas, and data visualization + Strong understanding of statistical concepts and forecasting, machine learning algorithms, and AI-driven forecasting methodologies + Ability to shape and execute a vision for AI-enabled workforce management strategies + Ability to interpret complex data sets and translate findings into actionable strategies + High degree of accuracy and attention to detail in forecasting, scheduling, and data analysis + Problem Solving skills with ability to quickly identify issues with creative and practical solutions + Clear and concise communication with both technical and non-technical audiences + Ability to prioritize competing demands and meet deadlines in a fast-paced environment + Comfortable with ambiguity and able to adjust quickly to changing business conditions + Ability to work effectively across departments and with all levels of the organization + Understanding of contact center operations and key performance indicators + Familiarity with Erlang C calculations and workforce optimization principles + Knowledge of service level agreements (SLAs) and their impact on staffing + Awareness of industry best practices for schedule adherence and occupancy targets Preferred: + Talkdesk WFM platform experience + Knowledge of contact center telephony systems (ACD) and performance metrics + Understanding of ITIL framework principles **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor \#LI-AE1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $70,000-$71,000 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $70k-71k yearly 4d ago
  • Senior Analyst, Project Management

    CVS Health 4.6company rating

    Delaware, OH

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryPrimary Job Duties & ResponsibilitiesImplements a comprehensive configuration management plan that outlines the strategy, policies, procedures, and guidelines for managing the organization's hardware, software, and documentation. Analyzes complex configuration data to provide insights into configuration management metrics, trends, and compliance issues. Applies in-depth knowledge of configuration management tools and systems to support organizational operations. Codes and/or writes custom configurations or extensions to tailor technology functions to the specific needs of the organization. Communicates with project managers, developers, and system administrators to align configuration management practices with project needs and organizational goals. Completes assessments to determine risks associated with configuration management, such as unauthorized changes, data integrity issues, and/or configuration drift. Conducts routine audits that guide the development of corrective actions and drive continuous improvement in configuration management practices. Communicates regularly with the release management team to ensure that new software releases and updates are properly configured and documented before deployment. Ensures that configuration management practices align with relevant industry standards, regulations, and security requirements. Required Qualifications1 year minimum of claims processing experience Experience with system testing and post go-live validation QNXT ExperienceFamiliarity with clinical and code editing concepts and products (Example: ClaimsXten, Cotiviti PPM & CV) Extensive knowledge of CPT, HCPCS, ICD-10 coding Preferred QualificationsPrior Relevant Work Experience 3-5 years Working knowledge of problem solving and decision making skills Certified Information Systems Security Professional (CISSP) preferred. Certified Analytics Professional (CAP) preferred. EducationBachelor's degree preferred/specialized training/relevant professional qualification. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$46,988. 00 - $122,400. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/31/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $47k-122.4k yearly 21d ago
  • Program Analyst

    Department of Defense

    Whitehall, OH

    Apply Program Analyst Department of Defense Defense Logistics Agency J62C Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: * Battle Creek, MI: $124,531- $161,889 * Columbus, OH: $129,946- $168,929 * Dayton, OH: $129,169 - $167,919 * Fort Belvoir, VA: $142,488- $185,234 * New Cumberland, PA: $142,488- $185,234 * Ogden, UT: $124,531- $161,889 * Philadelphia, PA: $137,222- $178,388 * Richmond, VA: $130,084- $169,108 Summary See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: * Battle Creek, MI: $124,531- $161,889 * Columbus, OH: $129,946- $168,929 * Dayton, OH: $129,169 - $167,919 * Fort Belvoir, VA: $142,488- $185,234 * New Cumberland, PA: $142,488- $185,234 * Ogden, UT: $124,531- $161,889 * Philadelphia, PA: $137,222- $178,388 * Richmond, VA: $130,084- $169,108 Overview Help Accepting applications Open & closing dates 01/29/2026 to 02/06/2026 This job will close when we have received 100 applications which may be sooner than the closing date. Learn more Salary $124,531 to - $187,093 per year See Summary Section for more salary information. Pay scale & grade GS 14 Locations 1 vacancy in the following locations: Battle Creek, MI Whitehall, OH Wright-Patterson AFB, OH New Cumberland Defense Logistics Center, PA Show morefewer locations (4) Philadelphia, PA Hill AFB, UT Fort Belvoir, VA Richmond, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple appointment types. Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 0343 Management And Program Analysis Supervisory status No Security clearance Other Drug test No Financial disclosure No Bargaining unit status No Announcement number DLAJ6-26-12875741-DHA Control number 855903300 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This is a Streamlined Direct Hiring Authority notice open to the Public. Videos Duties Help * Plans and manages PIEE initiatives: Oversees program schedules, milestones, and deliverables to ensure mission success. * Develops and executes budget plans: Formulates annual and multi-year budgets aligned with PIEE program goals. * Monitors expenditures: Tracks budgetary obligations and expenditures to ensure compliance with DLA financial standards, appropriations law and fiscal policy * Advises leadership on budgetary policy: Provides expert guidance and recommendations on federal budget processes, funding strategies, and resource allocation * Coordinates with senior leaders and stakeholders: Works with contracting, finance, and program offices to align budget execution with program operational needs and goals * Identifies risks and mitigation strategies: Develops contingency plans to address funding shortfalls, schedule delays, or technical challenges. * Supports strategic planning: Aligns PIEE program objectives with DLA, DCAP and DoD enterprise modernization goals * Assist with overseeing and managing system controls for data accuracy to ensure the PMO meets audit standards e.g. SOC-1 SSAE-18 compliance Requirements Help Conditions of employment * Must be a U.S. citizen * Tour of Duty: Set Schedule * Security Requirements: Non-Critical Sensitive * Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. * Fair Labor Standards Act (FLSA): Exempt * Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. * Recruitment Incentives: Not Authorized * Bargaining Unit Status: No * Pre-Employment Physical: Not Required * Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information. * This position and any future selections from this announcement may be used to fill various shifts located within DLA Information Operations (J6) locations. * Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info. Qualifications To qualify for a Program Analyst, your qualifications must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: * Develops, manages and executes annual and multi-year program budgets that align with the PMO's initiatives and operational goals. * Demonstrates expert knowledge in managing schedules, deliverables, and ensuring compliance with federal regulations. * Responds to budget inquiries and taskers with accuracy and precision and adherence to fiscal laws and policies. * Prepares, manages and updates budget spreadsheets, charts, etc to brief leadership on current budget status as necessary. * Provides viable recommendations to support evolving priorities in a dynamic acquisition and procurement environment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information For Important General Applicant Information and Definitions go to: ****************************************************************** Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: ********************************************************************************** This position requires a Program Management (A) / PM, Advanced acquisition certification. The incumbent has 48 months to achieve this certification unless a Position Requirements Waiver is approved to extend the certification period. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: * Accountability * Attention to Detail * Customer Service * Flexibility * Influencing/Negotiating * Integrity/Honesty * Interpersonal Skills * Learning * Self-Management * Stress Tolerance * Teamwork Occupational Judgment Assessment * Decision Making Occupational Reading Assessment * Reading Comprehension Occupational Reasoning Assessment * Reasoning Direct Hire Evaluation: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. This vacancy will be filled through a Direct Hire Authority. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. The rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy. We will evaluate your application for basic eligibility and to determine if your experience meets the basic qualification requirements described in the announcement. All applicants who meet the qualifications and other basic requirement are eligible for referral and selection consideration. Please follow all instructions carefully. Errors or omissions may affect your rating. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: * To begin the application process, click the Apply Online button. * Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. * Click the Submit Application button prior to 11:59 PM (ET) on 02/06/2026. * After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact **************************************** to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by **************************************** BEFORE the close of the JOA. * If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. * NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (************************* There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at ************************ On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit ******************************************************** Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/2**********764-Requesting-an-accommodation. To preview the questionnaire, please go to ********************************************************* Agency contact information Kezia Evans Phone ************ Email ******************* Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US Next steps If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required." Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $142.5k-185.2k yearly 1d ago
  • Senior Analyst, Life Sciences Consulting

    Norstella

    Columbus, OH

    Company: Dedham Group Employment Type: Full Time **Description** **About Us** The Dedham Group has set out to develop a health care innovation organization that could separate the background "noise" from what warrants investment in our highly complex, rapidly evolving marketplace lacking transparency to enable our pharmaceutical and biotech clients to make better decisions and flourish. Today, ten years later, we are the preeminent U.S. market access oncology and specialty strategy partner, grounded in the structure and logic of the strategy consulting discipline, bolstered by our robust data set continuously enriched via our unequaled specialty access panel of the most highly influential access and value influencers in the U.S. With a unique staffing model of highly structured and collaborative creative thinkers akin to an oncology and specialty think tank, we have increasingly come to be viewed as an influencer in our industry. At the interface of clinical, economic, and operational evolving needs, the Dedham Group has become the go-to resource for addressing the challenges faced by the world's leading life sciences organizations. Now, The Dedham Group is proud to be a part of Norstella (*************************** . Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: - Accelerate the drug development cycle - Assess competition and bring the right drugs to market - Make data driven commercial and financial decisions - Match and recruit patients for clinical trials - Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **About the Senior Analyst:** The Senior Analyst position at TDG is a rare and exciting opportunity for team members who are extremely smart and ambitious looking to further their careers in the Life Sciences industry and strategy consulting.Fast-track career growth in a high-growth firm, with early client exposure, increasing ownership, and a clearly defined path to Manager for high performers within 2-3 years. SeniorAnalysts will work on projects addressing the reimbursement, pricing, demand creation, health policy, health economics and market strategy needs of clients. Senior Analyst support all levels of consulting projects and business development work including: + Market research (primary and secondary research) + Data analysis + Report and presentation development + Strategy assessment and commercial insight + And other duties as assigned **Requirements** **Our ideal candidate has:** + A science or science-related degree from a top-tier university + 1-3 years of experience in Life Sciences Consulting + Market Access Consulting is a plus + Entrepreneurial and collaborative attitude + Excellent time and project management skills + Superior skills in using MS Office (particularly PowerPoint and Excel) + Strong communication and analytical skills **Benefits** + Medical and prescription drug benefits + Health savings accounts or flexible spending accounts + Dental plans and vision benefits + Basic life and AD&D Benefits + 401k retirement plan + Short- and Long-Term Disability + Paid parental leave + Paid time off _The expected base salary for this position ranges from_ **_$105,000_** _to_ **_$130,000._** _It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ **_Please note- all candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa._** **The Guiding Principles For Success At Norstella** **01: Bold, Passionate, Mission-First** We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do. **02: Integrity, Truth, Reality** We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn't. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals. **03: Kindness, Empathy, Grace** We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication. **04: Resilience, Mettle, Perseverance** We will persevere - even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. **05: Humility, Gratitude, Learning** We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking. _The Dedham Group is an equal opportunity employer. All Job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $105k-130k yearly 60d+ ago
  • Project Coordination Analyst

    Engie 3.1company rating

    Columbus, OH

    Apply now Informations générales COLUMBUS, United States, 43210 ENGIE North America Inc. Junior (experience < 3 years) Industrial Project Management Permanent Full - Time What You Can Expect As a Project Coordination Analyst, you will provide essential scheduling, documentation, and coordination support to ENGIE's Capital Projects team at the Ohio State University. The role ensures that all meetings, reports, and project workflows are managed efficiently to facilitate the timely execution of projects within ENGIE's Capital Projects portfolio from ideation the stage to project completion. You'll be an essential member of a team ensuring projects are delivered safely, on time, and within budget-while maintaining the highest standards of quality, governance, and stakeholder satisfaction. The projects you support-ranging from lifecycle renewals to major expansions and modernization efforts-will strengthen the University's energy resilience, reliability, and sustainability for future generations. No two days are the same. You'll bolster the effectiveness a multidisciplinary team of project managers and construction professionals, interface with University and ENGIE leadership, and drive continuous improvement across all delivery processes. Essential duties include the following: * Responsible for scheduling audit, design, pre-construction, and construction meetings across the Capital Projects program * Maintain and revise as necessary the process and reporting templates for all project phases * Perform regular site visits to ensure Contractor work complies with ENGIE standards * Support outage and excavation permit requests in a manner to minimize disruptions to campus operations * Coordinate all activities between ENGIE, Contractor and the university related the execution of assigned projects * Carries out other duties as assigned * Demonstrate a culture of excellence, accountability, and collaboration throughout the project lifecycle What You'll Bring * Bachelor's degree in Engineering, Construction Management, or related field * Minimum 1 years of experience in project coordination, planning, or construction administration * Familiarity with project scheduling and documentation management in a technical or construction environment * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project) * Excellent written and verbal communication skills Additional Details * This role is eligible for our hybrid work policy * Must be available to travel domestically up to 10% of the time * Must be willing and able to comply with all ENGIE ethics and safety policies * Involves fieldwork across active construction sites * Requires strong problem-solving, organizational, and decision-making skills in a dynamic environment Compensation Hourly Range: $27.40 - $34.00 USD hourly This represents the average expected pay range for a qualified candidate. ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. In addition to base pay, this position is eligible for a competitive bonus / incentive plan. Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location. At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all - we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more. Why ENGIE? ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure! In 2018 the Ohio State University (OSU) entered a 50-year, trailblazing partnership with Ohio State Energy Partners (OSEP), a joint venture between ENGIE North America (ENGIE) and Axium Infrastructure (Axium), to operate, maintain and enhance the university's Utility System. As the founding member of this joint venture, ENGIE designs, builds, operates, and maintains the energy infrastructure delivering safe, reliable, cost-effective, and sustainable energy solutions in producing and distributing steam, electricity, heating hot water, chilled water, and natural gas to the main campus in Columbus Ohio. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at *************************. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. Business Unit: LEI RoW Division: LEI RoW - Northam Legal Entity: ENGIE North America Inc. Professional Experience: Junior (experience < 3 years) Education Level: Bachelor's Degree Company Name: ENGIE North America Nos valeurs L'inclusion et la diversité sont au cœur de notre politique de ressources humaines. Nous assurons l'égalité des chances entre tous les candidats et sommes engagés à créer l'environnement de travail le plus accessible possible.
    $27.4-34 hourly 9d ago
  • Business Analyst - Pharmacy & Patient Experience Insights

    Gifthealth Inc.

    Columbus, OH

    Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Business Analyst, Pharmacy & Patient Experience is a strategic partner across Account Management and Operations, responsible for understanding how patients move through our workflows-from prescription intake to fulfillment to ongoing support-and identifying meaningful opportunities to improve outcomes. You will drive the analytics behind Patient Experience performance, operational efficiency, pharmacy throughput, and quality of service. This role is ideal for someone who loves uncovering insights, telling compelling data stories, and building models that help shape how thousands of patients receive care. Key Responsibilities Patient Experience & Pharmacy Insight Generation Analyze the full patient journey across pharmacy operations: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes. Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence. Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs (e.g., turnaround time, resolution cycles, experience quality metrics, task volume, and throughput). Use SQL and Python to develop repeatable analytics, operational models, and automated insights. Storytelling & Decision Support Translate complex data into clear, actionable narratives for leaders across Account Management, Pharmacy, Clinical, and Product. Build business cases and insight decks that highlight root causes, strategic opportunities, and measurable impact on patient outcomes. Work cross-functionally to define metrics and develop strategies that elevate the patient experience. Predictive Modeling & Operational Forecasting Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling. Support scenario planning around new pharmacy workflow changes, patient communication strategies, and experience-improvement initiatives. Measure impact of operational experiments or product features, enabling data-driven decisions around scale and investment. Process & Systems Optimization Partner with operations, engineering, and product teams to identify data gaps, improve metric reliability, and refine upstream workflows. Improve data quality across Looker, SQL models, and experience-related datasets. Champion experimentation, continuous improvement, and high-quality analytics practices. Qualifications 3-6+ years of experience as a Business Analyst, Data Analyst, or Operations Analyst, ideally in healthcare, pharmacy, or patient-facing environments. Strong expertise in SQL, Python, and Looker (or similar BI tools). Demonstrated ability to identify trends, evaluate root causes, and derive insights that influence business outcomes. Outstanding communication and storytelling skills-able to convey complex patterns in a way that resonates with both operational and executive audiences. Experience analyzing patient journeys, experience metrics, operational workflows, or other service-quality domains. Comfort operating in fast-paced, high-growth environments where ambiguity is expected and ownership is essential. Preferred Skills: Experience with pharmacy operations, PBM, healthcare delivery, or patient support processes. Exposure to predictive modeling techniques, queueing theory, or operational research. Track record of influencing process improvement or experience-improvement initiatives. Work Environment Location: Remote Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:
    $60k-84k yearly est. 8d ago
  • Business Analyst - Pharmacy & Patient Experience Insights

    Gifthealth

    Columbus, OH

    About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Business Analyst, Pharmacy & Patient Experience is a strategic partner across Account Management and Operations, responsible for understanding how patients move through our workflows-from prescription intake to fulfillment to ongoing support-and identifying meaningful opportunities to improve outcomes. You will drive the analytics behind Patient Experience performance, operational efficiency, pharmacy throughput, and quality of service. This role is ideal for someone who loves uncovering insights, telling compelling data stories, and building models that help shape how thousands of patients receive care. Key Responsibilities Patient Experience & Pharmacy Insight Generation Analyze the full patient journey across pharmacy operations: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes. Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence. Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs (e.g., turnaround time, resolution cycles, experience quality metrics, task volume, and throughput). Use SQL and Python to develop repeatable analytics, operational models, and automated insights. Storytelling & Decision Support Translate complex data into clear, actionable narratives for leaders across Account Management, Pharmacy, Clinical, and Product. Build business cases and insight decks that highlight root causes, strategic opportunities, and measurable impact on patient outcomes. Work cross-functionally to define metrics and develop strategies that elevate the patient experience. Predictive Modeling & Operational Forecasting Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling. Support scenario planning around new pharmacy workflow changes, patient communication strategies, and experience-improvement initiatives. Measure impact of operational experiments or product features, enabling data-driven decisions around scale and investment. Process & Systems Optimization Partner with operations, engineering, and product teams to identify data gaps, improve metric reliability, and refine upstream workflows. Improve data quality across Looker, SQL models, and experience-related datasets. Champion experimentation, continuous improvement, and high-quality analytics practices. Qualifications 3-6+ years of experience as a Business Analyst, Data Analyst, or Operations Analyst, ideally in healthcare, pharmacy, or patient-facing environments. Strong expertise in SQL, Python, and Looker (or similar BI tools). Demonstrated ability to identify trends, evaluate root causes, and derive insights that influence business outcomes. Outstanding communication and storytelling skills-able to convey complex patterns in a way that resonates with both operational and executive audiences. Experience analyzing patient journeys, experience metrics, operational workflows, or other service-quality domains. Comfort operating in fast-paced, high-growth environments where ambiguity is expected and ownership is essential. Preferred Skills: Experience with pharmacy operations, PBM, healthcare delivery, or patient support processes. Exposure to predictive modeling techniques, queueing theory, or operational research. Track record of influencing process improvement or experience-improvement initiatives. Work Environment Location: Remote Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
    $60k-84k yearly est. 39d ago
  • Guidewire Policy Center - Analyst

    Tectammina

    Columbus, OH

    Relevant Experience (in Yrs) 7-10 Years Technical/Functional Skills Analyst - Guidewire Policy Center experience (Must) Knowledge of rating module & P&C Insurance projects (Only commercial) - Preferable Experience Required Offshore coordination experience is Mandatory Roles & Responsibilities Liaison with client (Business leads) and offshore teams, act as single point of contact for the project, code and unit test requirements Generic Managerial Skills Excellent Communication Skills - Mandatory, Team management skills are nice to have Qualifications Bachelor's or Higher degree is Preferred Additional Information Job Status: Full Time Eligiblity: EAD GC or GC or US Citizens Share the Profiles to **************************** Contact: ************ Keep the subject line with Job Title and Location
    $51k-73k yearly est. Easy Apply 2d ago
  • 2027 Asset & Wealth Management Risk Summer Analyst Program

    JPMC

    Columbus, OH

    Are you an analytical thinker eager to tackle complex challenges, drive innovation, and make an impact in risk management? Join us as a 2027 Asset & Wealth Management Risk Summer Analyst at J.P. Morgan, an industry leader in providing asset and wealth management services with over 200 years of experience. Working here means joining a collaborative, supportive team. We value your diverse perspective to help us innovate the next wave of products and solutions for our clients. As a Risk Summer Analyst in Asset & Wealth Management, you'll have the resources you need to succeed, including training, mentorship from senior leaders, and engaging projects. Our nine-week program begins with a week of induction, providing training and orientation to our businesses. You'll gain the technical and practical knowledge needed to start contributing to our teams. Top performers may receive a full-time offer at the end of the summer. You'll work alongside top-tier professionals, shaping decision-making and developing models that manage our financial reputation and regulatory performance. You'll also help mitigate and manage risk, building critical capabilities that allow the firm to manage any kind of market. Job Responsibilities: Collaborate with industry experts to identify, assess, and manage risks facing the Bank and our clients. Make meaningful professional contributions while developing your expertise and technical skills in a dynamic team environment. Contribute your diverse perspective to help us innovate the next wave of products and solutions for our clients. Work under the guidance of mentors and a supportive team to help you learn and grow. Develop innovative ideas to help our business. Network with industry leaders, access best-in-class training, and learn how our businesses work together to provide excellent customer service. Sharpen your technical skills, and finance and accounting principles. Opportunities Available With the Following Groups: Credit Risk (Columbus, OH and San Francisco, CA): Oversees risk to earnings or capital arising from a borrower's failure to meet the terms of a loan agreement. Analysis of client financial statements is key in determining credit risk. Wealth Management Investment Risk & Analytics (Columbus, OH): Oversees investment, fiduciary, and suitability risks in offering investment solutions to Wealth Management clients. Asset Management Risk (New York, NY): Oversees and monitors investment, counterparty, and liquidity risks relating to client investments. Required Qualifications, Capabilities, and Skills: Pursuing a Bachelor's or Master's degree. Graduation date of December 2027 - June 2028 To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.) We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close. Our Locations: Columbus, OH New York, NY San Francisco, CA Join us At JPMorganChase, we're creating positive change for the diverse communities we serve. We do this by championing your innovative ideas through a supportive culture that helps you every step of the way as you build your career. If you're passionate, curious and ready to make an impact, we're looking for you. What's next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume are way for us to initially get to know you, so it's important to complete all application questions so we have as much information about you as possible. After you confirm your application, we will review it to determine whether you meet required qualifications. You will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers. The HireVue is required, and your application will not be considered for further review until you have completed your HireVue video interview. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled. JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities. Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more.
    $54k-81k yearly est. Auto-Apply 22d ago
  • Senior Risk Analyst

    Coinbase 4.2company rating

    Columbus, OH

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Senior Risk Analyst on the Payments Risk Analytics team, you'll be fully responsible for identifying and mitigating payments fraud risk on our critical payment rails without negatively impacting core metrics and the broader customer experience. This role will report to the Manager of Cards and Mobile Payments within Payments Risk Analytics, and will be based remotely in the United States. *What you'll be doing (ie. job duties):* * Identify, investigate, and mitigate fraudulent purchase and deposit activity * Implement logic targeting bad actors and high-risk behavior associated with unauthorized purchasing activity across multiple regions * Measure fraud performance across payment methods and develop core metrics * Proactively identify and close gaps in our monitoring * Own risk controls from end-to-end and scale processes to provide appropriate coverage as we expand our business * Own reporting processes and communication with relevant banking partners * Work with internal stakeholders in Product, Growth, Data Science and Engineering to develop and drive forward custom risk management strategies and techniques for different geographies * Use data to assess risk and make decisions impacting large segments of our customer population; effectively measure and assess associated tradeoffs using quantitative analysis * Synthesize data learnings into compelling stories and communicate them to Payments Risk leadership *What we look for in you (ie. job requirements):* * 5+ years relevant experience * 3+ years fighting Cards and Mobile Payments fraud in an e-commerce or financial services environment * 3+ years of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, etc). * BA/BS degree in a quantitative field (ex Math, Stats, Physics, or Computer Science) or equivalent practical experience. * Advanced experience using SQL * Proficiency with business intelligence and data visualization tools (e.g., Tableau, Looker, Superset). * A passion for fighting fraud and abuse, and the curiosity to self-drive investigations, identify patterns, and find the root cause. * Proven ability to independently scope and deliver analytics projects while collaborating cross-functionally with Product, Data Science, and Engineering. * Demonstrate our core cultural values: clear communication, positive energy, continuous learning, and efficient execution *Nice to haves:* * Experience with mitigating risk from issuing credit/debit cards * Deep understanding of mobile payments * Experience leveraging AI tools such as cursor, glean, copilot * Advanced experience with Python *Pay Transparency Notice*: Depending on your work location, the target annual *base *salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: $167,280-$196,800 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $68k-93k yearly est. 8d ago
  • Project Control Analyst

    Reliance One

    Reynoldsburg, OH

    Job Description Project Control Analyst Direct Hire | Full-Time | On-Site Benefits Include: Paid Time Off (PTO) Paid Holidays Reliance One, Inc. is seeking a Project Control Analyst to support forecasting, cost analysis, and project accounting activities within a fast-paced manufacturing and project-driven environment. This role partners closely with Project Managers and cross-functional teams to ensure accurate financial reporting, budget tracking, and compliance with accounting policies and procedures. The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage confidential information while meeting reporting deadlines, including occasional unscheduled overtime. Key Responsibilities: Forecast and analyze company costs related to projects and financial performance Support project accounting and financial reporting tied to project management activities Assist and support Project Control Clerk responsibilities as needed Support daily processing of contract orders and change orders Ensure compliance with accounting policies and procedures (including JSOX) Assist Project Managers with project-related documentation, reporting, and presentations Monitor project budgets and expenses; flag discrepancies or overruns Collaborate with Project Managers, Production, Engineering, and other departments Perform monthly reviews and forecasting for less complex projects and short-cycle orders Support subsidiaries with project-related items such as estimates and project order documentation Identify cost-saving opportunities and efficiency improvements Assist with month-end and year-end close processes Analyze product pricing to support profitability initiatives Support internal and external audits related to projects Prepare ad-hoc reports and financial analyses Participate in testing and implementation of special projects as needed Qualifications: Advanced computer skills with Microsoft Office, especially Excel Strong proficiency in Microsoft Excel, including advanced functions (VLOOKUPs, pivot tables) Complete working knowledge of SAP (preferred) or other MRP/ERP systems Experience with ERP systems such as SAP, Oracle, or NetSuite Strong understanding of cost accounting principles and procedures Knowledge of GAAP and relevant accounting regulations Excellent analytical, problem-solving, and organizational skills Strong attention to detail and accuracy Ability to interpret and clearly present financial data Strong communication and interpersonal skills Ability to work independently and manage multiple priorities Japanese bilingual skills are a plus Education & Experience: Bachelor of Science in Business Administration with a concentration in Accounting, Finance, or related field or equivalent experience in a project accounting role 2+ years of experience in project accounting, financial analysis, or a similar role Experience in a manufacturing and/or engineer-to-order environment preferred Work Environment: Office-based role Overtime may be required, particularly during quarter-end and year-end close Occasional travel may be required Prolonged periods of sitting, keyboarding, and working at a computer monitor Equal Employment Opportunity Statement Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
    $62k-83k yearly est. 4d ago

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