PNM Resources, Albuquerque, NM$99.8k-134.7k yearly17d ago
System Operator I & II
* Operates the system on a minute-by-minute basis to match firm and interruptible resources to obligations, balance generation and transmission shares between utility companies/market entities, and verify metered flow quantities from PNM to other utilities Serves as PNM's liaison and balancing/transmission control agent between other balancing and/or market entities.$33k-39k yearly est.16d ago
Journeyman Lineman
No job description available$90k-98k yearly est.28d ago
Call Center Agent - $16.50-$18.00/hour - Full-Time
PNM Customer Experience Advisors are currently working remotely from the convenience of their home office within commuting distance of our downtown Albuquerque Headquarters office. NOTE: New Hires are required to report to our downtown Albuquerque Headquarters office for the first three (3) months of employment. DEPARTMENT Department: Customer Care Call Center contact center PNM is seeking Customer Experience Advisors (CEAs) looking for a long-term career, that focuses on building relationships, working with a team of customer service professionals, and directly serving customers by improving the customer experience. Effectively and efficiently answers questions and proactively resolves issues for PNM and TNMP customers related to billing, credit, payments, and outage calls. NEWSFLASH -- If you apply and are selected to fill one our Customer Experience Advisor positions, PNM is temporarily offering a Sign-On Bonus of $1,000 (50% paid at 90 days of employment and the remainder at 6 months of employment).$16.5-18 hourly30d ago
Communications Journeyman
PREFERENCES Preffered: Journeyman, SCADA and Communication certification$45.9 hourly30d ago
Revenue Requirements Analyst Sr.
POSTING DEADLINE
This position is posted until filled.
DEPARTMENT
Department: Cost of Service
PREFERENCES
Preferred Experience
3 Years in Utility/Accounting related work
JOB DESCRIPTION
Revenue Requirements Analyst Sr.
Salary Grade: G06
Minimum Midpoint Maximum
$74,796 - $100,975 - $127,152
SUMMARY:
Under minimal supervision, prepares revenue requirements and class cost of service studies to examine changes in rates and charges to support the costs of operating electric operations, the analysis of changes in demand for services, and the preparation of long-range revenue and expenditure forecasts including review of capital plans and debt service requirements. Provides input to senior management for key strategy and policy decisions in regulatory environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assists in the preparation of class cost of service/revenue requirements studies for the different jurisdictions of the company
* Analyzes effects of government actions, regulations, and legislation and makes recommendations for dealing with changes
* Acts as functional lead to coordinate different technical areas both internal and external to the company to gather information on projects and costs that affect revenue requirements
* Prepares utility rate of return and other required financial metrics and ratios
COMPETENCIES:
* Extensive knowledge of accounting principles (GAAP), and regulatory ratemaking, and financial statements
* Extensive knowledge of cost analysis and cost accounting principles and their application to utility rate development
* Ability to prepare, review and complete compliance filings (i.e. SEC, regulatory)
* Knowledge of principles, concepts, and current practices used in the design of rates charged for different classes of customers
* Ability to conduct economic, policy, and financial analysis
* Ability to gather data and synthesize information in a cohesive manner, to analyze situations, and to recommend effective courses of action
* Ability to handle multiple assignments with accuracy, to prioritize workload, meet deadlines, and to work independently
* Ability to establish and maintain cooperative and positive working relationships with others
QUALIFICATIONS:
MINIMUM EDUCATION AND/OR EXPERIENCE:
* Bachelor's degree from a four-year college or university in accounting with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline
* Master's degree is preferred.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
* Certified Public Accountant (CPA) designation is preferred.
COMMUNICATION SKILLS:
* Excellent written and verbal skills
* Ability to experience in writing reports, testimony, memos, and letters
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
* Ability to effectively present information, articulate recommendations, and respond to questions from groups of managers, clients, customers, and the general public
ANALYSIS AND PROBLEM-SOLVING ABILITY:
* Ability to solve complex practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
* Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS:
* While performing the duties of this job, the employee is regularly required to stand and sit up to 2/3 of the time and to talk and listen for long periods of time.
* Manual dexterity is required.
WORK ENVIRONMENT:
* Office environment.
DEGREES:
* Bachelor's Degree
* Master's Degree
LICENSES / CERTIFICATIONS:
* Certified Public Accountant
EQUAL OPPORTUNITY STATEMENT
PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.$74.8k-101k yearly30d ago
Physical Security Project Manager, Tech II
Represents PNM and the project in meetings with the NM Attorney Generals office and the NMPUC Represents PNM and the project at public hearings and in discussions with government agencies Location(s): Lewisville, TX, Albuquerque, NM and Texas City TX PREFERENCES Project Management experience related to physical security technology systems and system integration.$86k-116.1k yearly16d ago
Customer Experience (CX) Data Analyst
POSTING DEADLINE
POSTED UNTIL FILLED.
DEPARTMENT
Department: Customer Insights
PREFERENCES
Experience with the following technologies preferred:
* Qualtrics
* Tableau
* SQL
JOB DESCRIPTION
Customer Service Data Analyst
Salary Grade: G06
Minimum Midpoint Maximum
$74,796 - $100,975 - $127,152
Given the financial nature of this position, this position may be required to obtain a credit check depending on location. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.
SUMMARY:
Responsible for reviewing, processing and analyzing large amounts of data related to customers, i.e., demographic, income, billing, and revenue. This includes data profiling, trending, and monitoring. The individual will use reporting and data comparison tools to analyze large data sets.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Responsible for complex analysis of business problems
* Reviews, process, and analyze large amounts of information related to customer service and revenue.
* Combine data from multiple sources (SQL databases, Excel files, flat files, etc.) into integrated views that can be used to drive analysis and be summarized for executive decision making
* Designs queries and manipulates large volumes of data to create reports to identify and interpret trends.
* Delivers visual metrics and insights based on detailed analysis of emerging trends, business performance, and key metrics
* Develops strong knowledge of business processes across the organization in order to provide relevant insights and recommendations to the team.
* Partners with internal business partners to develop analyses that lead to actionable insights
* Builds analytical tools, user friendly reports and ad-hoc analyses to support and enable operations teams
* Stay's abreast of latest research methodologies and leverage these techniques to address key business issues
COMPETENCIES:
* Ability to push conventional thinking to drive change and innovation
* Ability to translate analysis into actionable recommendations
* Ability to solve complex practical problems and deal with a variety of variables in situations where only limited standardization exists
* Knowledge and skill in extracting and analyzing data using SAS, SQL, or SPSS
* Experience with statistics, data science, and developing insights from data
* Solid understanding of the use and interpretation of graduate level multivariate statistics and sampling methods
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
* Bachelor's degree from a four year college or university focused in business with five to seven years of related experience, or equivalent combination of education and or experience related to the discipline.
* Preferred: Data Science, Computer Science, or Finance degree.
COMMUNICATION SKILLS:
* Communicate across teams, providing analytical overviews on key metrics
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
MATHEMATICAL SKILLS:
* Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
COMPUTER SKILLS:
* Experience in Business Analytics, and SQL Programming
ANALYSIS AND PROBLEM-SOLVING ABILITY:
* Review and understand industry trends and prepare and present findings to leadership. Experience in data mining, mapping, analysis, transforming, cleaning, manipulating and reporting.
PHYSICAL DEMANDS:
* While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time.
* Manual dexterity and good vision required.
* The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT:
* Office environment
CX Data scientist customer experience CX
EQUAL OPPORTUNITY STATEMENT
PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.$74.8k-101k yearly30d ago
Commissioning Engineer I, II, & III
Coordinates and oversees commissioning work performed by substation technicians, electricians, and contractors while serving as lead commissioning engineer for all testing and commissioning functions Bachelor s degree in Science, Technology, Engineering, or Math from an accredited college or university with one to two years of hands-on commissioning experience in an electrical utility, including one year of performing as lead commissioning engineer, or equivalent combination of education and/or experience related to the discipline. Supports PNM s safety culture and ensures safe working conditions$68k-91.8k yearly30d ago
Project Manager, Generation Development Services, or Senior (Series)
* Execute on the plans and roadmaps to assure the availability of the asset for future use by PNM$86k-116.1k yearly30d ago
Electric Services Coordinator I, II & Sr (Series)
COMPETENCIES: * Must complete all PNM required safety courses, and have a working knowledge of PNM policies and procedures within their area of responsibility * General working knowledge of PNM NM * Demonstrates the ability to learn PNM and industry construction and meter standards, and governmental rules and regulations$44.7k-59.3k yearly30d ago
Physical Security Technology Specialist
* Ability to understand the physical security control of the Company and individual organizations and provides guidance to ensure p SUMMARY: Physical Security is responsible for safeguarding company assets and employees so that PNMR can reliably deliver power to our customers. * Identifies qualified vendors, and manages buyer functions in consultation with Physical Security Manager and project management staff * Analyzes technical security requirements as determined by NERC CIP standards and the Physical Security Manager The technology specialist will create, manage, and maintain a best-in-class security technology program in support of the physical security department.$58.1k-77k yearly28d ago
Safety Consultant or Senior Safety Consultant (Series)
$74.8k-101k yearly30d ago
Engineering Supervisor
$86k-116.1k yearly30d ago
Environmental Scientist I, II or SR.
$74.8k-101k yearly16d ago
NERC Regulatory Compliance Coordinator
$74.8k-101k yearly6d ago
OT NERC CIP Coordinator
$74.8k-101k yearly30d ago
Manager, Power Production Team I
Manager, Power Production Team I$41k-50k yearly est.30d ago
