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Point of sales associate skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical point of sales associate skills. We ranked the top skills for points of sales associate based on the percentage of resumes they appeared on. For example, 20.2% of point of sales associate resumes contained sales floor as a skill. Continue reading to find out what skills a point of sales associate needs to be successful in the workplace.

15 point of sales associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how points of sales associate use sales floor:

Identify and communicate merchandising and sales floor operational opportunities to appropriate parties.
Re-stocked purchased items and conducted sales floor demonstrations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how points of sales associate use customer service:

Provide extraordinary customer service to clients while closing a sale by being courteous are knowledgeable regarding payment options and furniture delivery/pickup.
Developed ability to multitask and handle high-volume crowds during fast-paced retail environment while maintaining friendly and engaging customer service.

3. Sales Associates

Here's how points of sales associate use sales associates:

Developed and trained designer sales associates and stylists through designer immersion and product knowledge.
Assisted sales associates with motivational and engaging strategies to effectively support customer needs.

4. Strong Customer Service

Here's how points of sales associate use strong customer service:

Position requires strong customer service skills, cash handling ability, and strong knowledge of product.
Display high energy level and strong customer service skills.

5. Customer Satisfaction

Here's how points of sales associate use customer satisfaction:

Created Return Credit Authorization (RCA) records for customer returns, supporting both customer satisfaction and internal inventory management.
Educate customers regarding various products for cross selling opportunities resulting in greater customer satisfaction.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how points of sales associate use product knowledge:

Increased the dollar sale through product knowledge, demonstration and point of sale recommendations.
Cash handling, and product knowledge are a large focus in this position.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how points of sales associate use pos:

Point of Sale (POS) Duties: Operate cash register, solicit credit, handle financial transactions
Started as POS associate and worked my way up to POS lead and supervisor on occasion.

8. Jewelry

Jewellery comprises of ornamental items worn for intimate adornments, such as rings, necklaces, earrings, brooches, pendants, bracelets, and cufflinks. Jewellery can be fastened either to the clothes or the body. Jewellery is classified into precious jewellery and fashion jewellery based on the material used for making it.

Here's how points of sales associate use jewelry:

Managed administrative work through filing, inventory, customer follow-up and familiarizing myself with Fine Jewelry and company policies.
Supervised women's department, managed jewelry department, assisted customers on finalizing purchases

9. Cash Handling

Here's how points of sales associate use cash handling:

Greet and assist customers, answer phone calls, solicit credit, cash handling, keep the store clean
Refund, customer complaints and assistance, stocking, inventory, product lookup through computer and cash handling.

10. Customer Complaints

Here's how points of sales associate use customer complaints:

Worked with supervisors and managers to effectively resolve any customer complaints.
Point of Sales and Customer Complaints.

11. Store Merchandise

Here's how points of sales associate use store merchandise:

Maintain customer relationship and store merchandise displays.
Maintained thorough knowledge of store merchandise

12. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how points of sales associate use sales transactions:

Processed customer purchases and organized inventory to make locating items easy and sales transactions quick.
Record all sales transactions on Point of Sale and accurately process cash, check and credit cards.

13. Front End

Here's how points of sales associate use front end:

Assist with department recovery, fitting room recovery and front end housekeeping.
Assisted in store recovery and front end house keeping.

14. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how points of sales associate use customer transactions:

Processed customer transactions accurately and efficiently - Resolved customer problems regarding purchase transactions - Achieved company's standard in credit card solicitation
Processed customer transactions, including soliciting customer to open charge accounts.

15. Cash Drawers

Here's how points of sales associate use cash drawers:

Audited cash drawers at the beginning of shifts to ensure cash amounts were correct and that there was adequate change.
Opened and closed the store, which included counting cash drawers and ensuring register stations were organized.

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What soft skills should all Points of sales associate possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of point of sales associate skills to add to your resume

The most important skills for a point of sales associate resume and required skills for a point of sales associate to have include:

Sales Floor
Customer Service
Sales Associates
Strong Customer Service
Customer Satisfaction
Product Knowledge
POS
Jewelry
Cash Handling
Customer Complaints
Store Merchandise
Sales Transactions

Front End
Customer Transactions
Cash Drawers
Inventory Control
Credit Card Payments
Process Payments
Computer System
Security Practices
Quality Customer Service
Cash Registers
Customer Assistance
Customer Issues

Balance Sheet
Customer Inquiries
Offering Assistance
Kohl
Financial Transactions
Monetary Transactions
Credit Card Transactions
Rewards Cards
Charge Card
Credit Card Applications
Automatic Debits
Enjoyable Shopping

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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