Service Manager jobs at Polar Service Centers - 136 jobs
Operations Manager
Parsec, LLC 4.9
Columbus, OH jobs
Parsec, LLC. is a leading provider of contract intermodal managementservices throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity.
Parsec, LLC. is currently seeking an Operations Manager for our operation based in Columbus, OH. This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment.
Schedule:
6:00pm to 6:00am - 3 days on 3 days off
(Including weekends and holidays)
Responsibilities will include but not be limited to:
Manage the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity.
Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth.
Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols
Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations.
Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets.
Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making.
Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance.
The ideal candidate should possess the following:
Experience in ramp operations, specific to the intermodal transportation industry
Willingness to work in varying weather condition
Bachelor's or Associate's degree (Preferred)
Effective oral and written communication skills
Strong computer skills, including knowledge of Microsoft Office
$65k-108k yearly est. 3d ago
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Client Services Manager
Oliver Inc. 4.4
Brooklyn, OH jobs
Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?
Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!
With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency, and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands.
When you partner with Oliver, you partner with success.
Oliver Inc. is seeking a highly driven, customer-focused Client ServicesManager to lead our Client Services team while serving as a strategic partner to our valued clients. This role is ideal for an experienced professional who thrives at the intersection of customer success, account management, and operational excellence within the printing and packaging industry.
As the primary point of contact between Oliver and our clients, you will be responsible for building long-term, trusted relationships, understanding complex customer requirements, and ensuring the consistent delivery of high-quality, on-time solutions. You will collaborate cross-functionally with Sales, Operations, Quality, and Production teams to drive customer satisfaction, retention, and account growth.
If you are a natural communicator, a hands-on leader, and passionate about delivering exceptional customer experiences, we encourage you to apply.
About the Role
As our Client ServicesManager, you will:
Serve as the main liaison between Oliver Inc. and assigned clients, ensuring a best-in-class customer experience
Lead, coach, and develop the Client Services and Sales Support teams to deliver consistent, high-quality service
Partner closely with Sales, Operations, and Quality to ensure customer expectations, specifications, and service levels are met or exceeded
Maintain and grow relationships with both new and existing customers, acting as a trusted advisor
Take a hands-on leadership approach, directly managing key accounts independently or in collaboration with your team
Identify opportunities to expand existing accounts and increase share of wallet through proactive, solution-oriented engagement
Provide actionable customer feedback to internal stakeholders to support continuous improvement
Support the Sales organization with a customer-centric, solutions-driven mindset aligned to client goals and specifications
About You
You are a strong fit for the Client ServicesManager role if you bring:
Extensive knowledge of printing and packaging processes, along with related technical and administrative functions
An Associate's degree or equivalent experience (Bachelor's degree preferred)
7-10 years of experience in client services, customer success, account management, or customer service (within the printing or packaging industry preferred)
2-3 years of people management experience, or a combination of leadership experience and formal management training
Proven ability to handle sensitive customer situations, resolve complex issues, and communicate effectively with customers and internal teams
Strong analytical, problem-solving, and decision-making skills in a fast-paced manufacturing environment
Excellent written and verbal communication skills, with the ability to present to customers and cross-functional teams
Why You'll Love Working Here
Make a Real Impact: You'll play a critical role in shaping the client experience, influencing cross-functional teams, and driving long-term customer success within a respected industry leader.
Collaborative, Team-First Culture: Work closely with Sales, Operations, Quality, and Production in a highly collaborative environment where your voice and expertise are valued.
Leadership & Growth Opportunities: Lead and develop high-performing client services teams while continuing to grow your own leadership and industry expertise.
Stability with Innovation: Join a well-established company with a strong reputation in the printing and packaging industry that continues to evolve and invest in its people and processes.
Customer-Centric Mission: Be part of an organization that prioritizes long-term relationships, solution-driven service, and exceeding customer expectations.
Competitive Compensation & Benefits: Oliver Inc. offers a competitive compensation package, comprehensive benefits, and opportunities for career advancement.
Purpose-Driven Work: Your work directly supports our clients' brands and success-seeing your impact from concept through final production.
Oliver Inc is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.
$73k-104k yearly est. 1d ago
Station Manager
CEVA Logistics 4.4
Groveport, OH jobs
Pay Range: $120,000 - $147,250.00
Shift: On-Site Daily, Monday - Friday ~8:00am to ~5:00pm EST
YOUR ROLE
Are you known for your management oversight skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to manage fiscal and operational oversight of a station, driving quality service, customer satisfaction and operational proficiency, ensuring attainment of growth and profitability goals.
WHAT ARE YOU GOING TO DO?
Manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs.
Ensure that freight is being expedited in a safe and timely manner.
Ensure that the station facility provides a clean, professional and safe working environment for all employees.
Review analysis of activities, costs, operations and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P & L performance and establish short-term goals to address any budgetary shortfalls. Oversee business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station.
Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards, Sarbanes Oxley and other regulatory requirements. Ensure directives, rules and procedures are communicated to all station personnel. Ensure safety methods and programs are implemented and maintained.
WHAT ARE WE LOOKING FOR?
Education and Experience:
High School Diploma or GED; Bachelor's Degree in Transportation, logistics, Supply Chain Management or a related discipline preferred or equivalent combination of education and work experience. Minimum 5 years of relevant experience. Minimum 3 years of supervisory or management experience. Minimum 4 years industry experience, preferred.
Credentials:
Valid state issued Driver's License and Forklift Driver Certification. Other professional certifications may be required.
Skills:
Proficiency in Microsoft Office, internet, web-based and job specific software applications supporting the supply chain or transportation industry as well as financial applications.
Characteristics:
Expertise in operations and business management. Experienced in providing leadership for multiple sites that are geographically dispersed, effectively delegating responsibility and authority to direct reports. Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals. Ability to plan, organize and manage multiple projects and set priorities. Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
$33k-56k yearly est. 4d ago
Business Expansion and Strategy Manager
Total Quality Logistics 4.0
Cincinnati, OH jobs
About the role:
As a Business Expansion and Strategy Manager for TQL you will be a key driver of innovation and growth as you help lead the launch and expansion of new business lines. You'll conduct in-depth research, develop strategic plans and implement scalable operations and processes that enhance service quality, drive efficiency and support long-term profitability across the organization.
What's in it for you:
Competitive base salary
Paid relocation to Cincinnati, OH
Join a well-established, respected, industry leader and brand
Unmatched opportunity through the explosive growth of existing business and new services
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 800+ lifetime workplace award wins
What you'll be doing:
Drive the expansion of existing and new service lines in alignment with TQL's strategic growth initiatives
Conduct gap analyses to assess current vs. target state operations and recommend actionable strategies
Identify, lead and implement risk management and continuous improvement projects
Manage cross-functional teams to ensure projects are delivered on time and within budget
Support change management efforts through effective communication and training across teams and departments
Deliver ad-hoc reporting and performance analysis to evaluate the success of new initiatives
Lead and develop a small team responsible for customer onboarding, operational best practices and performance reporting
What you need:
Bachelor's degree in business or a related field
3-5 years of experience in project management or business leadership
Proficiency in Microsoft Office, especially Excel
Experience in customer-facing roles
Proven success leading change management initiatives across cross-functional teams
Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
Strategic mindset with attention to tactical details and a bias for action
Excellent communication skills with the ability to tailor messaging to different audiences
Knowledge of the transportation or logistics industry is preferred
Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
$45k-63k yearly est. 3d ago
Service Manager
Valley Truck Centers 4.3
Columbus, OH jobs
Job Title: ServiceManager
Department: Service Department Reports To: General Manager / Dealer Principal
Job Purpose:
The ServiceManager at Valley Ford Trucks - Master is responsible for overseeing all operations within the service department to ensure exceptional customer satisfaction, efficient service delivery, and business profitability. This leadership role involves managing a team of service technicians and advisors, coordinating interdepartmentally, and implementing best practices to optimize performance and productivity.
Key Responsibilities:
Team Leadership & Management
Lead, supervise, and support service department staff, including technicians, advisors, and support personnel.
Conduct hiring, onboarding, training, and regular performance evaluations.
Promote a culture of teamwork, accountability, and continuous improvement.
Operational Excellence
Develop and enforce service processes and procedures to ensure efficient workflow and high-quality service.
Monitor daily operations and KPIs to identify areas for improvement and implement corrective actions.
Ensure timely and accurate scheduling of service appointments and repair completion.
Customer Service & Retention
Serve as the primary escalation point for customer inquiries and complaints, ensuring timely and satisfactory resolution.
Maintain strong relationships with customers to enhance retention and encourage repeat business.
Interdepartmental Collaboration
Coordinate closely with parts, sales, and warranty departments to streamline service operations and customer experience.
Ensure accurate and efficient communication between departments.
Financial & Business ManagementManage the service department budget, including expense control and revenue optimization.
Develop strategies to increase profitability through labor sales, efficiency improvements, and upselling service offerings.
Compliance & Safety
Enforce compliance with company policies, OEM guidelines, and safety regulations.
Maintain a clean, organized, and safe work environment for all employees.
Industry Knowledge & Development
Stay current on industry trends, tools, and technologies to ensure competitive service offerings.
Encourage and facilitate ongoing professional development for all department staff.
Qualifications:
Proven experience in a servicemanager or similar leadership role within the automotive or heavy truck industry
Strong understanding of service department operations, budgeting, and customer service
Excellent leadership, communication, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with servicemanagement software and dealership management systems (DMS)
ASE Certification and/or OEM certifications preferred
Benefits:
401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!
Come join the Winning Team at Valley Truck Centers!!!
Qualifications
Qualifications:
Proven experience in a servicemanager or similar leadership role within the automotive or heavy truck industry
Strong understanding of service department operations, budgeting, and customer service
Excellent leadership, communication, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with servicemanagement software and dealership management systems (DMS)
ASE Certification and/or OEM certifications preferred
$52k-84k yearly est. 17d ago
Service Operations Manager
Valley Truck Centers 4.3
Columbus, OH jobs
Valley Ford has opened a brand new Ford Pro Elite location and we are looking for a well experienced ServiceManager/Parts Manager.
Ford Pro Elite is a commercial vehicle center that services commercial vehicles.
We are a family owned and operated company who is always looking for career-oriented people that want to invest in their future.
We are currently in search of an experienced Service Operations Manager for our Columbus, OH location. Must have previous ServiceManager/Parts Manage experience to apply.
Responsibilities of the Operations Manager:
Overseeing the day-to-day operations of a Ford Service Department.
Responsible for tracking department sales, expense control and profitability
Monthly parts reconciliation
Hiring/training/motivating Staff
Employee satisfaction - Hire, train and motivate your team to achieve our business plan annually
Taking Complete Responsibility for retail, commercial and internal profitability for our Service Department
Exploring new ways to serve our customer base
Developing an online sales process and order fulfilment system including staffing and training.
Growing our wholesale business.
Qualifications:
Minimum of 3 to 5 years ServiceManager experience required
College degree in business preferred, or equal in automotive/truck parts management
Supervising multiple employees effectively.
Exceptional verbal and written communication skills
Demonstrated leadership
Job Purpose:
- The ServiceManager is responsible for overseeing the service department's operations, ensuring high-quality service delivery, and maintaining customer satisfaction. This role involves managing a team of service technicians, coordinating with other departments, and implementing strategies to improve service efficiency and profitability.
Key Responsibilities:
- Lead and manage the service department team, including hiring, training, and performance evaluations.
- Develop and implement service procedures and policies to ensure efficient operations and customer satisfaction.
- Monitor service department performance metrics and implement improvements as necessary.
- Coordinate with parts and sales departments to ensure seamless operations and customer service.
- Handle customer inquiries and complaints, providing solutions and ensuring a positive customer experience.
- Maintain a safe and organized work environment, ensuring compliance with health and safety regulations.
- Oversee the scheduling of service appointments and ensure timely completion of work.
- Manage the department's budget, including cost control and revenue generation initiatives.
- Stay updated on industry trends and advancements to maintain competitive service offerings.
- Foster a positive team environment and encourage continuous professional development among staff members.
Benefits:
401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!
Come join the Winning Team at Valley Truck Centers!!!
Qualifications
Required Education:
- Bachelor's degree in Business Administration, Automotive Technology, or a related field preferred.
Required Experience:
- Minimum of 5 years of experience in a servicemanagement role within the automotive or truck industry.
- Proven track record of successfully managingservice operations and leading a team of technicians.
- Experience with budgeting, financial management, and achieving service department profitability goals.
Required Skills and Abilities:
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent customer service skills and the ability to maintain positive relationships with clients.
- Proficient in using servicemanagement software and Microsoft Office Suite.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and upper management.
- Ability to analyze and interpret data to improve service department efficiency and performance.
$33k-44k yearly est. 17d ago
Operations Manager
Valley Truck Centers 4.3
Columbus, OH jobs
We have a brand new A Ford Pro Elite location and we are adding an Operations Manager who will oversee the end-to-end operations of a Ford Pro Elite facility-a high-capacity, commercial-focused service center. This includes overseeing service, parts, sales, mobile operations, facility growth, financial performance, and ensuring alignment with Ford Pro's standards and goals.
Responsibilities:
Build strong partnerships with dealers, Field Operations, Customer Service Division, and other stakeholders to facilitate adoption of Ford Pro Elite initiatives. fordcareers.dejobs.org
Remove roadblocks or bottlenecks to accelerate facility openings and operations.
Establish and communicate brand differentiators that encourage dealer adoption.
Develop a robust training ecosystem supporting a wide range of stakeholders dealers, technical staff, sales, and business development teams-to ensure timely and compliant deployment
Lead and mentor the team, fostering a culture of excellence and high performance. f
Implement individual development plans with direct reports and oversee the launch of agency or solutions teams. fordcareers.dejobs.org
Ensure that Elite centers meet operational requirements including having at least 24 service bays, mobile service capability (minimum five mobile vans), and Fleet Maintenance
Champion efficient workflows in both front-end sales and fixed ops, with a focus on uptime and productivity.
Job Purpose:
- The Operations Manager at Valley Ford Trucks - Master will oversee and streamline the daily operations to ensure efficiency and effectiveness in all processes. This role is pivotal in managing resources, optimizing workflows, and driving continuous improvement to enhance customer satisfaction and achieve organizational goals.
Key Responsibilities:
- Develop and implement operational strategies to improve productivity and efficiency.
- Manage and supervise the operations team, providing guidance and support to ensure high performance.
- Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Collaborate with other departments to align operational goals with overall business objectives.
- Oversee inventory management, ensuring optimal stock levels and minimizing waste.
- Develop and manage budgets, ensuring cost-effective operations.
- Lead initiatives to enhance customer service and satisfaction.
- Identify and mitigate operational risks to ensure business continuity.
- Foster a culture of continuous improvement and innovation within the operations team.
Benefits:
401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!
Come join the Winning Team at Valley Truck Centers!!!
Qualifications
Required Education:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
Required Experience:
- At least 5 years of experience in operations management or a similar role within the automotive or transportation industry.
- Proven track record of successfully managing and optimizing operational processes and systems.
- Experience in leading and developing high-performing teams.
- Demonstrated ability to manage budgets and resources effectively.
Required Skills and Abilities:
- Strong leadership and decision-making skills with the ability to motivate and inspire teams.
- Excellent organizational and multitasking abilities to manage multiple projects and priorities simultaneously.
- Proficient in using operations management software and tools.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Exceptional communication and interpersonal skills to collaborate with various stakeholders.
- Ability to adapt to changing environments and implement effective solutions.
- Knowledge of industry regulations and compliance standards.
$59k-101k yearly est. 18d ago
Cash Services Manager
Brinks 4.0
Remote
About Brink's:
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managedservices. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managedservices. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Cash ServicesManager
is responsible cash forecasting, monitoring and oversight of cash loading. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.
Key Responsibilities:
Oversee day to day Cash Services, by providing training and support to Cash Services team
Daily cash management activities - keeping sufficient stock for ATMs to operate - while balance cost of cash and cost of transportation. Monitoring closely for cash spikes and usage reduction, to adjust planning in JIT basis.
Assign and schedule team to cover certain geographies and time periods
Be first escalation point, where missed loads are not getting addressed in timely manner
Monitor data and KPI's, then provide guidance to team to improve performance of this function
Maintain regular review with various armored carriers and other Cash Management functions, to create accountability for SLA's - with penalties applied as needed
Manage 3rd party invoice review process, ensuring accurate and timely payments
Manage communication to management and key customer stakeholders, holding team accountable for key goals
Other duties may be assigned
Core Competencies:
Strategic Relationship Building
Client-Focused Communication
Problem Solving & Analytical Thinking
Time Management & Prioritization
Adaptability in Fast-Paced Environments
Technical Learning & Process Innovation
Preferred Qualifications:
Experience in a leadership role in area of Cash Management, Logistics or a similar field is a must
Bachelor's Degree in Business, or related area
Highly ambitious, willing to take on new tasks with little to no direction
Acting number two to Sr Director of Cash Operations
Travel will be required (Approx. 20%) If located remote from a PAI office, this may increase to 40%
Proficiency with Microsoft Office Suite is required
Strong working knowledge / understanding of Microsoft Excel is required
Ability to learn software applications quickly
Experience with PAI Reports is a plus
Work Environment:
Office-based with frequent interaction across departments
Requires calm demeanor, excellent listening skills, and attention to detail
Occasional lifting (10lbs or less) and continuous screen time
Effort:
Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated.
SUPERVISORY / MANAGEMENT DUTIES:
The employee is responsible for supervising other positions
What's Next?
Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$55k-91k yearly est. Auto-Apply 15d ago
Cash Services Manager
Brink's 4.0
Columbus, OH jobs
About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managedservices. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations.
Our network of operations in 52 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives.
We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managedservices.
Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations.
Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives.
We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Cash ServicesManager is responsible cash forecasting, monitoring and oversight of cash loading.
This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary.
The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.
Key Responsibilities: + Oversee day to day Cash Services, by providing training and support to Cash Services team + Daily cash management activities - keeping sufficient stock for ATMs to operate - while balance cost of cash and cost of transportation.
Monitoring closely for cash spikes and usage reduction, to adjust planning in JIT basis.
+ Assign and schedule team to cover certain geographies and time periods + Be first escalation point, where missed loads are not getting addressed in timely manner + Monitor data and KPI's, then provide guidance to team to improve performance of this function + Maintain regular review with various armored carriers and other Cash Management functions, to create accountability for SLA's - with penalties applied as needed + Manage 3rd party invoice review process, ensuring accurate and timely payments + Manage communication to management and key customer stakeholders, holding team accountable for key goals + Other duties may be assigned Core Competencies: + Strategic Relationship Building + Client-Focused Communication + Problem Solving & Analytical Thinking + Time Management & Prioritization + Adaptability in Fast-Paced Environments + Technical Learning & Process Innovation Preferred Qualifications: + Experience in a leadership role in area of Cash Management, Logistics or a similar field is a must + Bachelor's Degree in Business, or related area + Highly ambitious, willing to take on new tasks with little to no direction + Acting number two to Sr Director of Cash Operations + Travel will be required (Approx.
20%) If located remote from a PAI office, this may increase to 40% + Proficiency with Microsoft Office Suite is required + Strong working knowledge / understanding of Microsoft Excel is required + Ability to learn software applications quickly + Experience with PAI Reports is a plus Work Environment: + Office-based with frequent interaction across departments + Requires calm demeanor, excellent listening skills, and attention to detail + Occasional lifting (10lbs or less) and continuous screen time Effort: Must be able to see, hear, speak and listen.
Must be an excellent listener.
Constant moving (up/down/around the office area) to address questions and provide coaching.
Continuous looking at a computer screen.
Daily contact with management and with co-workers.
Work can be stressful and requires a calm, patient demeanor.
Lifting of 50 pounds or less, which can be accommodated.
SUPERVISORY / MANAGEMENT DUTIES: The employee is responsible for supervising other positions What's Next? Thank you for considering applying for a job at Brink's.
To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application.
We will review all candidates and notify you of your status should we deem you fit for a job.
Thank you again for your interest in a career at Brink's.
For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law.
Brink's is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions.
Today, we continue to evolve-powered by technology, driven by purpose, and united by values.
With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.
At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most.
Our people are at the heart of everything we do.
We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.
No matter which business area or country you are located, Brink's offers a place to build a meaningful career.
Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger.
We believe in doing what's right, working together, and striving for excellence.
If you're looking for a career that combines purpose with performance, Brink's is the place for you.
Brink's is proud to be an equal opportunity employer.
If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way.
See the "Terms and Conditions for Brink's" at: Terms of Use - Brink's US (***********
brinks.
com/terms-of-use) See the "Brink's California Consumer Privacy Notice" at: Brink's California Consumer Privacy Act Notice - Brink's US (***********
brinks.
com/brinks-california-consumer-privacy-act-notice)
$55k-89k yearly est. 14d ago
Field Service Manager Branch
Crown Equipment Corporation 4.8
Columbus, OH jobs
:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Responsibilities:**
+ Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
+ Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
+ Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
+ Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
**Qualifications:**
+ High school diploma and prior experience as a Field Service Technician
+ Prior experience as a Dispatcher and/or Supervisor preferred
+ Strong technical/repair knowledge
+ Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
+ Valid driver's license, good driving record, and the ability to safely operate lift trucks
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
$70k-99k yearly est. 60d+ ago
Field Service Manager Branch
Crown Equipment 4.8
Columbus, OH jobs
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Responsibilities:
Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications:
High school diploma and prior experience as a Field Service Technician
Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
Valid driver's license, good driving record, and the ability to safely operate lift trucks
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
$70k-99k yearly est. 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Vandalia, OH jobs
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$28k-35k yearly est. Auto-Apply 2d ago
Custodial Services Supervisor - FBH1
Gesher Human Services 3.8
Detroit, MI jobs
DEPARTMENT: Janitorial Services
SUPERVISOR: Director, Contracts
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations.
QUALIFICATIONS
High school diploma or G.E.D required.
Two years of experience as successful documented work history, performing custodial services required.
Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment.
Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred.
Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports.
Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license.
Work involves ability to work evening and flexible hours.
Work involves the ability to pass government security clearance.
Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds.
DUTIES AND RESPONSIBILITIES
Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement.
Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling.
Prepare and maintain accurate records as required (administrative, direct labor, and quality control).
Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work.
Responsible for maintaining quality of custodial services performed.
Maintain orderly, clean and safe work areas.
Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule.
Maintain inventory as required.
Provide feedback of daily custodial services to Site Manager or designee.
Meet with Navigators to discuss personnel progress and performance.
Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel.
Drive Agency van or vehicles as required.
Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains โat-will.โ
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
$40k-63k yearly est. Auto-Apply 60d+ ago
Digital Services Manager
Honda 4.8
Marysville, OH jobs
Legal Entity: Honda Federal Credit Union Business Unit: Honda Federal Credit Union Department: Digital Services Division: 1CU Shift: 1st Workstyle: Remote Eligible up to 20%
Career Level: 5
Job Grade: Exempt-4
Job Purpose
The Digital ServicesManager (DSM) oversees the digital banking strategy for Honda Federal Credit Union (HFCU), which encompasses online and mobile offerings to the benefit of HFCU members. The DSM is directly responsible for the overall performance of digital banking initiatives ranging from new product development, establishing digital banking key performance indicators, improving the member's online banking experience, aligning the strategic direction of the Digital Services department with HFCU's strategic objectives, securing the digital banking environment as well as performing complex data structuring and analysis. As a department manager, the DSM establishes operational digital banking standards and determines the priorities of the digital banking project pipeline. This position sets the policies and procedures for digital banking activities, ensures adherence to state and federal regulations, and identifies best practices to identify and mitigate risk associated with HFCU's digital banking environment.
Key Accountabilities
* Develops and meets Digital Service department goals, budget and objectives as outlined in HFCU's annual strategic plan. Budget development and achievement requires an understanding of financial trends which impact digital banking strategies, member experience, and production objectives. Regularly reports variances and explanations for the variances to HFCU's Senior Management Team
* Actively participates in project implementation, including attending project team meetings, managing assigned projects and completing project deliverables. Identifies and creates strategic project initiatives to meet the changing technological landscape related to digital banking, artificial intelligence, and portfolio analytics. Creates new member-facing products or modifies current products to enhance HFCU value-added offerings
* Ensures compliance with all applicable laws, regulations, and best practices related to digital banking by developing internal policies and procedures. Keeps informed of changes in economic or market conditions that might impact the regulatory environment. Reviews and interprets regulatory changes and administers solutions or strategies to address laws impacting the digital banking environment
* Build and leverage relationships with external Business Partners and cross-functional stakeholders to both gain understanding of business objectives/obstacles and to facilitate execution of strategic direction Manage related Digital Services Business Partner recommendations, selection & assist with controlling costs
* Provides coaching, leadership and guidance to direct reports to maximize efficiency and effectiveness Talks with and listens to Associates and members, answers questions, addresses complaints, and resolves situations while using good judgment and instilling good will. Identifies goals and evaluates progress of Digital Services staff
* Manage the members digital interactions through Digital Banking and related mobile app review/ratings along with applicable member surveys and adjust the roadmap based on related analysis and actionable data
Qualifications, Experience, and Skills
* Bachelor's degree in business, finance, information technology or a related field required
* MBA or equivalent work experience is preferred
* 5 or more years of experience in a financial institution in a digital banking, information technology, information security, or an operations environment
* 3 or more years of leadership experience in a financial institution or a technological organization
* 2 years of experience in business partner & vendor management ensuring products/services align with performance service level agreements, business goals and contractual commitments
* 2 years of experience around fintech/SaaS/cloud services, it network architecture, credit union business operations & related integrated touch points
* Ability to organize and effectively direct subordinates
* Ability to read, analyze, and interpret common financial and technical journals, financial reports and legal documents. Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to respond to common inquiries or complaints from credit union stakeholders
* Good oral and written communication skills, interpersonal skills, organizational skills required with a desire to maintain attention to detail and accuracy
* Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply such concepts to practical retail situations
* Self-starter, able to work autonomously
* Strong research, project management, business analyst & journey mapping skills
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
$49k-76k yearly est. 48d ago
Service Manager
Rush Enterprises 4.7
Parma, OH jobs
The ServiceManager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
* Prepare and administer an annual operating budget for the service department.
* Monitor and control the performance of the department using appropriate reporting and tracking systems.
* Monitor technicians' daily productivity reports and corresponding payroll records.
* Establish and maintain good working relationships with customers to encourage repeat and referral business.
* Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
* Prepare pricing guides and maintenance menus for frequent labor operations.
* Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
* Maintain reporting systems required by general management and corporate personnel.
Benefits:
We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Basic Qualifications:
* High school diploma.
* Two years' service department experience in a commercial dealership environment.
* Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Minimum Pay Rate
USD $100,000.00/Yr.
Maximum Pay Rate
USD $125,000.00/Yr.
About the job
Who We Are
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.
Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we're never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.
What You'll Do
As part of the Customer Service and Fulfillment leadership team, you'll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your work-not a fixed timeline. Over time, you'll grow into a general manager who tackles business-critical challenges such as:
Apply LLMs to transform how we work. Use large language models to improve how we serve customers-from automating routine tasks to increasing the precision and coverage of our customer support systems. You might enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedback-like identifying trends in damaged shipments-so we can solve root causes faster.
Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us.
Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. You'll help build the systems that keep our operations sharp as we grow.
Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. You'll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements.
Spot and solve operational pain points. Identify recurring issues in how we serve customers-from credit adjustments to delays-and lead efforts to fix them at the root. Your work will improve both the customer experience and operational efficiency.
Who You Are
You're energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you-building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.
Cash Compensation
Total cash compensation is generally around $175,000 to $390,000 and includes a profit sharing based on company profitability.
You will also receive a relocation stipend and signing bonus.
Benefits
Growth & Learning
100% tuition reimbursement
Informal and formal mentorship
Employee resource groups
Health & Wellbeing
Medical, dental, pharmacy, and vision plans with no monthly premiums
Inclusive, all-gender benefits
Family & Future
Paid parental leave for all new parents
Adoption and surrogacy assistance
First-time home buyer assistance
Industry leading company-funded retirement accounts
Time Off
Paid time off for vacation and personal time
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
This position is not eligible for work authorization sponsorship by McMaster-Carr.
Data We Collect
We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.
$46k-75k yearly est. Auto-Apply 1d ago
Service Manager
Skipperbud's 3.7
Marblehead, OH jobs
OVERVIEW: The ServiceManager is responsible for managing the service department and service team. Responsibilities include working with the customer (either internal or external) to obtain the information required to perform the work on the boat, and following through to make sure the work is completed correctly the first time and in a timely manner.
KEY TASKS:
* Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
* Hire, train, motivate, coach, monitor and evaluate the performance of all service team members.
* Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
* Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
* Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
* Greet customers and determine needs, providing clear and precise instructions on the work order for the service team.
* Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
* Estimate cost of repairs and prepare itemized work orders listing costs of parts and labor.
* Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
* Coordinate technical and product knowledge training for service team and provide technical assistance as needed.
* Routinely inspect quality of work performed as required, prior to delivery to the customer.
* Implement safe, effective and efficient work procedures.
* Maintain production reports on all service staff. Verify production compensation earned and report to payroll department.
* Insure continuous financial growth of department, develop and exceed budgets, and manage expenses and department profitability.
* Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
* Other duties as assigned
KEY RESULT AREAS:
* Internal/external customer satisfaction/FANS
* Turnaround time and effectiveness of repairs completed
* Service department gross profits
* Timeliness and accuracy of paperwork
* Safety Records
* Ongoing training programs for service staff
* MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
$55k-87k yearly est. 2d ago
Customer Service Supervisor
Tarkett 4.5
Solon, OH jobs
Join Tarkett, a global leader in innovation flooring solutions and sports surfaces. We believe our entrepreneurial culture is what differentiates us from the competition. So if you've got what it takes, we invite you to CHANGE THE GAME WITH US!
CUSTOMER SERVICE SUPERVISOR
The Customer Services Supervisor is primarily responsible for supporting assigned Customer Service Representatives in an effort to provide effective customer service for commercial and/or residential customers. Uses mastery of products and processes to answer assigned team's questions, address escalated customer concerns, and motivate/coach to provide superior service.
Responsibilities
Apply policies, procedures, and guidelines appropriately and set the example for communication skills, work ethic, and judgment.
Own continuity of customer care for your team through coordination and approval of team member vacation schedules, ensuring coverage at all business times, and resolving escalated issues.
Conduct regular 1 on 1 communications with assigned team members to ensure understanding and achievement of goals, to include weekly call calibrations results. Work with Customer ServiceManager to create and administer development plans where necessary.
Lead, motivate, and develop customer service team to deliver exceptional service.
Help identify training gaps and work with CSM to designate necessary training to support team
Perform reporting activities and root cause analysis to identify issues and propose a course of action
Assign LinkedIn Learning courses and monitor completion of team members
Manage reporting for the department to include:
Run weekly reports to track CRM resolved cases, resolved rate, and response times
Run ININ reports to track call abandonment, average handling time, response time, etc.
Monitor weekly deduction reports to resolve open statements with AP
Track KPI's on time to resolve deductions, freight damage, lost in transit, incorrect sold to or billed to detail
Review order book details and order intake report daily
Monitor and analyze Deduction RCA, OTIF RCA, credit request approvals. Work with teams to evaluate root cause and determine next steps.
Utilize progressive discipline to manage personnel issues, with CSM assistance
Maintain coaching logs for both developmental, as well as disciplinary meetings
Display fluent knowledge in Customer Care processes executed by Customer Service Representatives including:
Ability to process all customer orders received by: EDI, telephone, fax, email, and mail through order entry systems (SAP, Web Portals) efficiently and error free.
Ability to manage customer inquiries, including but not limited to: order status, product information, stock availability, delivery and shipment information, freight quotes, account status, sales programs, referral to local Tarkett Distributors or other Departments (billing, credit, freight), as well as product line knowledge.
Act as a subject matter expert (SME) by answering transactional questions from the team, and solving complicated issues.
Lead the onboarding of new distributors as well as train the CSR's to support new distributors
Handle escalated calls from the team when the customer requests next level intervention.
Work with CSM to help foster positive relationships with both internal and external customers to improve the customer experience.
Help to balance workload by assisting team members with their daily account activities when they fall behind, or are away from the office.
Ensure assigned team resolves customer issues in a timely manner including: claims, complaints and more complex service requests.
Represent Customer Service in interdepartmental projects and activities to include:
Work with Planners and Transportations to coordinate shipments and loads
Work with Logistics team daily to troubleshoot, research, and resolve issues
Hold weekly/monthly Distributor meeting to discuss lead time, delays, distributor concerns, project orders, and overall company performance to ensure customer satisfaction
Proactively work with Planning teams to ensure materials are completed for projects in a timely manner (OTIF)
Participate in 360 Meetings with Distributor, Sales, Customer Service to ensure open dialogue between parties
Take special project order requests from RVP's, DVP's, etc. and see them through
Own quantity contracts: Keep up with how many we have, inventory, and who is responsible for monitoring
ยทManage all National Accounts: Ensure they are getting the appropriate amount of attention and information needed to process is received
Manage Business Manager Sales Orders (BMSO) to ensure they are being entered and inventory is maintained for specific accounts
Monitor and track all CRM Mailboxes to ensure response time to customers; weekly reporting of activity
Act as the manager in the absence of the CSM.
All other duties as assigned.
Desired skills and experience
Bachelor's degree in Business or related field preferred.
Minimum of five years of experience in an account management, or business-to-business customer service role.
At least one year of experience in a supervisory role with multiple direct reports.
Ability to apply problem solving techniques to resolve advanced customer issues.
Strong customer orientation.
Ability to motivate teams and set the example as a strong team player.
Ability to work effectively with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance, Quality, Marketing, Distribution and Field Sales Force.
Intermediate-expert user of MS Office.
Excellent computer navigation skills required.
Ability to operate with little direction.
Positive and energetic attitude. Embraces change.
Exposure to ERP/SAP preferred.
This description is a general statement of duties and responsibilities performed on a regular and continuous basis. This description is not intended to be all inclusive and other related duties may be assigned.
Come and see how life is at Tarkett! ***************************
What We Offer
A commitment that Safety is #1
Competitive benefits, pay, and retirement plan options!
Career growth, stability, and flexible work arrangements.
Responsible Manufacturing - Protecting Our Planet for the Future
We utilize renewable energy and a closed loop recycled water process.
We are committed to reducing greenhouse emissions and water consumption.
We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach.
Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). *********************
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
$28k-43k yearly est. Auto-Apply 24d ago
Supervisor, Parts & Service MRO
Honda 4.8
East Liberty, OH jobs
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
JOB PURPOSE
Responsible for managing the day-to-day operations in the storeroom (plant site specific). Need to understand Materials, Repair and Operations (MRO) storeroom methodology and procedures. Primary job roles consist of managing contingent/contracted manpower daily activity (Schedule/Shutdown Coverage/Performance/Support); Generate and manage daily storeroom data (weekly reports, year-end counts, daily audits, record retentions, RFID issues, and weekly walk-thru); manage plant budget, safety countermeasures, line down activities, P-card purchases,and places all office suppliers based on need and budget. Lead MRO calibration activity for MRO and plant departments.
KEY ACCOUNTABILITIES
* Manage Storeroom manpower and calibration contractor (including after hour support)
* Coordinate/Communicate manpower schedule (Holidays, weekend, and shutdowns)
* Create STOs (Storeroom Transfer Order)
* Manage all internal equipment /Repairs (Lift trucks, Vertical lifts, PIV and Ladders)
* Manage the Creation of ISO Standards/ Support yearly review only
* Manage Daily Audit counts, cycle counts, report findings to management and auditors
* Manage Tank Farm activity (purchase orders and charge outs)
* Manage and support department with Maximo and SAP questions
* Manage P-Card transactions and support with reconciliation of transactions
* Manage and develop shipping and receiving process (per plant and inter-plant movements)
QUALIFICATIONS
Minimum Educational Qualifications
* Associate degree from technical field / work experience can substitute for degree
Minimum Experience
* 6-years -Job experience in associate management or equipment service department
Other Job-Specific Skills
* Project management skills
* Good communication skills
* Ability to multi-task
WORKSTYLE
* Overtime required (Ave. 3.5 hrs per week)
* Open office environment
* Plant to Plant travel (All HDMA MRO storerooms - but limited occasions)
What differentiates Honda and make us an employer of choice?
Total Rewards:
* Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
* Paid Overtime
* Regional Bonus (when applicable)
* Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
* Paid time off, including vacation, holidays, shutdown
* Company Paid Short-Term and Long-Term Disability
* 401K Plan with company match + additional contribution
* Relocation assistance (if eligible)
Career Growth:
* Advancement Opportunities
* Career Mobility
* Education Reimbursement for Continued Learning
* Training and Development programs
Additional Offerings:
* Tuition Assistance & Student Loan Repayment
* Lifestyle Account
* Childcare Reimbursement Account
* Elder Care Support
* Wellbeing Program
* Community Service and Engagement Programs
* Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
$32k-47k yearly est. 2d ago
Shop Service Supervisor - Req ID 6307
Ohio MacHinery Co 4.1
Perrysburg, OH jobs
Description Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!JOB SUMMARY:Position Hours: Monday-Friday, 8:00am-5:00pmThis position includes but is not limited to: Scheduling and prioritizing work performed in the Perrysburg Heavy Equipment Service Shop. Leads the shop service team to ensure an efficient, safe, and profitable operation. Assisting in providing quotes for customers and reviewing work orders prior to invoicing. Taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to the Heavy Equipment Repair and Rebuild shop. Works closely with technicians in developing them to be successful in their careers.COMPETENCIES:
Comprehensive knowledge of mechanical repair procedures and their application to heavy equipment repair
Thorough understanding of Ohio Machinery practices and policies in relation to the direction of the work force.
Will provide superior customer service and product support through management of all aspects of the service department.
Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Ohio Machinery.
Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues.
To assist in achieving our safety goals, we have established a comprehensive safety system that emphasizes Accountability, Commitment and Involvement.
Each employee is responsible to focus on behaviors and safety activities that will drive zero incidents and injuries and promotes a sustainable safety culture. This includes an adherence to all Ohio Machinery Safety Policies, Procedures, regulatory requirements and best safe practices.
JOB QUALIFICATIONS:
High School Diploma or equivalent
Five years of heavy equipment industry experience in a service setting.
Five years supervisory experience.
Proven experience working closely with internal and external customers.
Technical knowledge of heavy equipment.
Handle multiple work assignments as needed to support team.
Proficient computer skills. Strong written and verbal communication skills.
Ability to lead and motivate employees.
Excellent diagnostic and trouble-shooting skills.
Committed to serving our customers and developing a team with similar values.
PHYSICAL REQUIREMENTS:
Primary functions require sufficient physical ability and mobility to work in an office and shop setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
BENEFITS:
401(k) Match and Employer Discretionary Contribution.
Two different Health Insurance options.
Including an HSA health insurance option with a dollar to dollar match up to $1,200.00 per year.
Dental and Vision Insurance.
Credit Union Access.
Life Insurance, Short-Term Disability, and Long-Term Disability.
Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
Base pay plus annual bonus potential
Company SuccessShare bonuses
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.