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Police communications operator skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical police communications operator skills. We ranked the top skills for police communications operators based on the percentage of resumes they appeared on. For example, 17.1% of police communications operator resumes contained computer aided dispatch as a skill. Continue reading to find out what skills a police communications operator needs to be successful in the workplace.

15 police communications operator skills for your resume and career

1. Computer Aided Dispatch

Here's how police communications operators use computer aided dispatch:
  • Answered calls and provided appropriate responses to 150-200 911 emergency calls daily, utilizing computer aided dispatch system.
  • Operated the Computer Aided Dispatch (CAD) system to track record and prioritize incidents and incident responses.

2. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how police communications operators use dispatch system:
  • Evaluated information received and utilized protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
  • Received and recorded all data reported for officer response and analyzed the information for input into the Computer-Aided Dispatch System.

3. Two-Way Radio

Here's how police communications operators use two-way radio:
  • Relayed agency systems information to law enforcement personnel via two-way radio.
  • Monitor and communicate with MSP highway state troopers and other public safety personnel via two-way radios.

4. CAD

Here's how police communications operators use cad:
  • Gather pertinent information and document the information into proper CAD fields in a clear, concise, accurate and complete manner.
  • Dispatch police patrol cars and officers utilizing the CAD (Computer Automated Dispatch) system.

5. Computer System

Here's how police communications operators use computer system:
  • Entered data into various computer systems including Spillman and inter-office software.
  • Operate statewide and nationwide computer system for drivers licenses, vehicle registration, wanted persons, stolen property, etc.

6. Criminal Justice

Here's how police communications operators use criminal justice:
  • Certified in operating and monitoring National and State criminal justice systems.
  • Maintain Criminal Justice Information System and Emergency Medical Dispatch certification.

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7. NCIC

Here's how police communications operators use ncic:
  • Retrieved information from LEADS, NCIC, Secretary of State, and other police resources.
  • Entered and canceled items into NCIC along with obtaining needed information from the CLEAN system.

8. Law Enforcement Agencies

Here's how police communications operators use law enforcement agencies:
  • Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
  • Produced accurate reports and notified other law enforcement agencies when needed.

9. Emergency Situations

Here's how police communications operators use emergency situations:
  • Communicate effectively in emergency situations to all parties involved and solicit information quickly.
  • Talk with citizens to obtain additional information about emergency situations

10. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how police communications operators use ems:
  • Answer calls for Fire, Police, EMS and dispatch appropriate units.
  • Dispatch police, fire and EMS personnel and track their activity.

11. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how police communications operators use non-emergency calls:
  • Receive emergency/non-emergency calls from city residents and dispatch emergency personnel as required utilizing 2-way radio communication system.
  • Prioritized emergency and non-emergency calls and dispatched officers appropriately.

12. Emergency Services

Here's how police communications operators use emergency services:
  • Provide critical information to other emergency service Departments as part of 911 operations
  • Provided communication services for fire, police and emergency services for the campus of Towson University.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how police communications operators use telephone calls:
  • Answered administrative telephone calls of for reports of crimes, requests for service, and contractor logs.
  • Answer telephone calls and requests for police assistance made via 911 emergency lines.

14. Patrol

Here's how police communications operators use patrol:
  • Reported real-time facts and statistics to immediate patrol supervisors throughout the shift.
  • Developed and implemented shift schedule changes for patrol officers.

15. Computer Terminals

Here's how police communications operators use computer terminals:
  • Send and receive computer terminal messages and route messages to appropriate destinations as necessary.
  • Used computer terminals or teletype machine to input, update and query information.
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List of police communications operator skills to add to your resume

Police communications operator skills

The most important skills for a police communications operator resume and required skills for a police communications operator to have include:

  • Computer Aided Dispatch
  • Dispatch System
  • Two-Way Radio
  • CAD
  • Computer System
  • Criminal Justice
  • NCIC
  • Law Enforcement Agencies
  • Emergency Situations
  • EMS
  • Non-Emergency Calls
  • Emergency Services
  • Telephone Calls
  • Patrol
  • Computer Terminals
  • Communications Equipment
  • Data Entry
  • Sound Judgment
  • Police Radio
  • Alarm Systems
  • Radio Traffic
  • Strong Customer Service
  • Criminal History
  • Radio Calls
  • Necessary Guidance
  • Vehicle Registration
  • Database Systems
  • MSP
  • Voice Radio
  • Police Assistance
  • Officer Safety
  • Radio Equipment
  • Police Services
  • Two Way Radios
  • Route Calls
  • Communications Operators
  • Police Reports
  • Transferring Calls
  • Emergency Assistance
  • Ambulances
  • Hazardous Materials
  • DPS
  • CJIS
  • Public Safety

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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