Customer Service Representative jobs at POOL - 669 jobs

We have multiple openings for Customer Service Representatives to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help ensure colleagues and students are compliant with their healthcare benefit documents, this might be the career for you! This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all University programs. Schedule: Mon-Fri 8am-5pm CST schedule Pay: The starting pay range will be between $19-20/hr and we promote career progression opportunities Work Model: Hybrid (Mon-Thurs in-office, Fridays remote) Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more! Day in the Life: Communicate with students and faculty via inbound phone calls regarding status of compliance documents Review/approve/reject compliance documents and advise on overall compliance Meet and exceed expected service level agreements and key performance indicators for individual and team goals Communicate professionally in a written format via cases with students and faculty regarding compliance questions Enter data into internal systems regarding dates and results of student screenings Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance Update job aides and process documents Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign Keys to Success: Minimum 3 years customer service experience with a focus on customer satisfaction and one-contact resolution required 1-3 years equivalent experience working in an educational institution is a plus Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels Ability to successfully balance multiple tasks simultaneously with competing deadlines Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel Strong problem-solving and analytical skills required Healthcare experience/medical terminology with basic knowledge of immunizations is a plus

Start the new year with a new career at InfoCision. Apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more . * Our positions all require sales, whether it be selling memberships, products, or services. We offer: * Full-Time Night shift set schedules that enable you to take time off for the things that are important to you. * Part-Time Night shift schedules are offered on a limited basis. * Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class. * Virtual Paid Training * Rewards & Recognition Programs * Weekly Pay & Bonus potential with access to your pay at anytime! * Benefits available for Full-time employees including Medical, Dental, Vision, and 401k Other Requirements: * Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. * A willingness to learn, as we believe in owning your own success. * A Home office, or dedicated quiet place to work, that is free from noise and distractions. * Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. * Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training. * Exceptional conversational skills and the ability to multi-task. InfoCision. Work Happy. Live Happy. Salary: $11.00 per hour Work Location: Remote Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process Windows PC/Laptop: * Minimum 14" monitor/screen. Dual monitors are recommended, but not required. * Windows 11 ONLY * At least 8GB of RAM (Must have at least 6GB usable RAM) * Intel or AMD Processor * Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. * Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc) * Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip. Internet: * United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc) * Minimum of 50 Mbps download speed and 10 Mbps upload speed. * ISP must be Stable and located within the United States and its territories. * We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. Telephone: * A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. Miscellaneous: * Web cam * External speakers or sound on your computer * External Wired Mouse USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection. Below are examples of what works and what does not. *

CTL Engineering is hiring a Principal to lead and manage our Environmental Team!

Start the new year with a new career at InfoCision. Apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more . * Our positions all require sales, whether it be selling memberships, products, or services. We offer: * Full-Time Night shift set schedules that enable you to take time off for the things that are important to you. * Part-Time Night shift schedules are offered on a limited basis. * Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class. * Virtual Paid Training * Rewards & Recognition Programs * Weekly Pay & Bonus potential with access to your pay at anytime! * Benefits available for Full-time employees including Medical, Dental, Vision, and 401k Other Requirements: * Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. * A willingness to learn, as we believe in owning your own success. * A Home office, or dedicated quiet place to work, that is free from noise and distractions. * Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. * Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training. * Exceptional conversational skills and the ability to multi-task. InfoCision. Work Happy. Live Happy. Salary: $9.00 per hour Work Location: Remote Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process Windows PC/Laptop: * Minimum 14" monitor/screen. Dual monitors are recommended, but not required. * Windows 11 ONLY * At least 8GB of RAM (Must have at least 6GB usable RAM) * Intel or AMD Processor * Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. * Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc) * Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip. Internet: * United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc) * Minimum of 50 Mbps download speed and 10 Mbps upload speed. * ISP must be Stable and located within the United States and its territories. * We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. Telephone: * A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. Miscellaneous: * Web cam * External speakers or sound on your computer * External Wired Mouse * USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection. Below are examples of what works and what does not. *

CTL Engineering is hiring a Principal to lead and manage our Environmental Team! CTL Engineering (*************** is an award-winning, full-service consulting engineering firm with (15) locations across OH, IN, WV, KY, NC, SC, and VA with a rich history over our (98) years in business. We provide civil/site design and land surveying, environmental , geotechnical, construction administration & inspection, accident reconstruction, roofing/building envelope, A/V system design, troubleshooting & installation, transportation design (bridge/roadway), and specialized testing services to the construction industry. We are looking for a Principal/ Division Leader who will play a key role in all aspects of environmental-related projects - permitting, wetland delineation & remediation, stormwater management, brownfield investigation & remediation, hydrogeologic studies, etc. - for state, county, and local Clients. You'll leverage your expertise in Team/personnel management and development, environmental project management, and technical problem-solving while collaborating closely with a wide array of clients and projects. This position will use your experience to assist clients through our cross-functional team dynamic and company culture. If you are passionate about staying ahead of industry trends, enjoy problem-solving, and have a creative approach to leadership and environmental projects/solutions, we want to hear from you! This is more than a job posting… it's an invitation to bring your expertise to a company where innovation and passion converge seamlessly. Highlights : This position will report directly to the COO and will work independently on broad range of projects while managing a team of direct reports. The current Team size is (14) employees with future growth anticipated in the near term. Projects are typically in the Ohio and northern Kentucky regions with anticipated growth in the central Indiana and West Virginia regions in the near term and expansion into North & South Carolina and Virginia markets in the extended future. Travel within these regions is expected. Must have the willingness and ability to manage personnel and services in multiple offices in multiple states. Responsibilities : Although job responsibilities may vary from project to project, your main responsibilities will encompass the following: Set overarching goals for the Infrastructure Service Line (Environmental) and all team members that support the strategic initiatives. Partner with other Departments to anticipate future needs/issues and forms action plans for solutions. Share successful impacts to increase value to CTL. Manage individual or multiple groups and provides leadership on vision, goals and accountability on performance for the team. Lead the training, development, and supervision of Technicians, Project Managers, and Engineers in the Environmental division. Refine/update and execute/lead the various processes the Team will follow on projects including: scheduling, due diligence, evaluation, quality assurance, asset management, etc. Conduct project management and staff oversight including; Environmental, AML or Water/Wastewater projects. Participate in business development and contract negotiations. Define scope of work, prepare proposals, and manage projects. Coordinate efforts in: making client contact and developing and retaining professional relationships, identifying prospects, qualifying prospects, making recommendations on projects to pursue and making final go/no-go decisions. Develop strategy for winning assignments from targeted prospects with business development team, identifying appropriate staff, prepare statements of interest with assistance from the marketing team, etc. Manage budgeting and project profitability by periodically reviewing project budgets and schedules, identifying budget concerns, coordinating and preparing supplemental requests, managing projects to budget, preparing staffing requirements and making the staffing assignments, monitoring performance and client satisfaction, preparing annual budgets, identifying capital equipment needs to support staff, etc. Review operational Key Performance Index (KPIs) and report on revenue vs. budget on monthly basis to the C-Suite. Hiring and retaining professional Engineers, Technicians and office professionals in consultation and approval by the COO/CEO to support business needs, contract development of professional relationships. Other duties may also include: Working very closely with Paul Mattox, Chief Growth Officer (CGO), Dean Hatfield, and the Principals in other regional disciplines to develop annual projections (budget) and share resources and staff to manage projects/budget profitability. Knowledge, Skills and Abilities : Knowledge of Civil/Environmental Engineering principles. Technical experience in consulting and/or regulatory environment for conducting ecological, remediation design, permit and/or task-order/grant writing projects. Experience with standard testing and observation methods. Ability to read project plans and construction documents. Understanding of construction or engineering services. Experience in performing quality control initiatives and performance testing. Prior experience in lab reporting, writing reports and maintaining records. Current experience in oversight/managing lab reporting, report writing and maintaining records. Ability to manage multiple concurrent projects. Must be able to interact well with others. Strong written and verbal communication skills. Ability to provide status updates independently. Be quality-minded and client-focused. Minimum Qualifications : Targeting 20+ years of experience with environmental-related projects. Bachelor's degree (with a preference for a Master's or PhD degree) in Environmental Engineering or sciences, i.e., geology, botany, biology, or natural resource management, or related field. Professional Engineer (PE), Certified Professional (CP), Certified Professional Geologist (CPG) and/or Professional Wetland Scientist (PWS) type certification(s) is preferred. Extensive knowledge of environmental specifications and previous field experience/project management on a broad array of environmental projects. Must have a valid driver license and an acceptable driving record. Benefits : CTL Engineering offers a competitive compensation and benefits package including medical, life, and disability insurance, paid time off, an award-winning ESOP (Employee Stock Ownership Plan), and a 401K plan. CTL Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Guest Relations Team serve as ambassadors to all Aquarium visitors. Guest Relations Specialists are responsible for implementing daily requirements relating to guest entrance and exit of the Aquarium, including ticket sales, scanning, general upkeep, annual pass sales, guest traffic flow, 4D Theater operations and other attractions. MAJOR DUTIES AND RESPONSIBILITIES: As a member of the Guest Relations team, you will lead by example by being patient, kind, humble, respectful, selfless, forgiving, honest and committed when interacting with one another and guests. All Guest Relations Specialists must understand the significance of their role and how they can positively impact visitors. Pro-active, friendly communication will be expected at all times, as well as anticipating guests' needs and desires. Demonstrate a positive attitude and appearance at all times. Proactively approach, greet, and interact with guests in friendly and courteous manner which support our goals. Provide critical visit information, offer assistance and make recommendations to guests regarding exhibits, Animal Ambassador appearances, and additional programs. Listen to guest concerns and work independently to resolve issues in the best interest of the guest and the Aquarium. Accurately and efficiently conduct all sales transactions including tickets, annual pass and programs. Account for all monies, coupons, passes and vouchers received. Ensure end of day close is within accepted guideline as outlined by the OdySea Aquarium cash variance policy. Actively promote and up-sell add on experiences, annual passes, and partner combination tickets (Butterfly Wonderland, Mirror Maze). Maintain the integrity of the assigned work area, ensuring that it is clean, properly functioning and guest ready. Rectify issues directly when possible or alert Guest Relations leadership if assistance is required to make necessary corrections. Create a safe and fun experience at ride attractions (3-D Theater and Carousel) and Behind the Scenes experiences throughout the Aquarium Assist as needed with guest flow, including school groups and crowd points throughout the building. Attend all Aquarium training programs and demonstrate an ongoing understanding of exhibits, programs, visitor information and policies/procedures. Master all required responsibilities of the position. Work as a member of a team; within the Guest Relations department and the rest of the Aquarium staff. Effectively communicate to peers and leadership information that is relevant to the guest experience. Ensure that all safety policies and procedures are followed by both guests and Aquarium team members through constant monitoring of the assigned work area. Contribute to a work environment that is satisfying, enjoyable and energetic. Conduct building open/closing procedures and accurately record results through the checklist report. Submit report to the appropriate supervisor and communicate all items that require attention. Comply with safety and security directives, policies and procedures. Performs other related duties as assigned. Requirements REQUIRED EXPERIENCE: High school diploma or equivalent and 1 year previous retail, customer service or attraction experience required. Ticketing experience preferred. Friendly, outgoing and proactive approach. Ability to learn and perform all Guest Services job functions. Ability to work as a member of a team. Ability to work a variety of shifts including weekends, evenings and holidays. Ability to handle and account for large sums of money. PHYSICAL AND MEDICAL REQUIREMENTS: Ability to stand for long periods of time, as well as walk. Ability to use hands to finger, handle, or feel; and reach with hands and arms. Ability to balance, stoop, kneel, crouch, climb stairs, or crawl. Required to frequently talk and hear. No impairment of sight, smell, hearing, touch, balance and agility of movement which might interfere with ability to work. Specific vision requirement for this job include close vision, color vision, depth perception, and the ability to focus. Must be able to take directional cues directly or indirectly. Ability to work in an environment that may be loud at times. Ability to work in all weather conditions, including occasional extreme hot or cold, and wet and/or humid conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful completion of a pre-employment drug testing and background investigation. Allergies to plants or animals which may interfere with ability to work must be controlled by medication or protective equipment. Must be able to push/pull up to 50 pounds. Must exemplify core fundamentals of the Employee Promise, which states: I am empowered to take ownership of any opportunity to exceed expectations. I anticipate guest needs and pay attention to the details. I treat all internal and external customers with respect. I am on stage! (Smile) I have an attitude of gratitude. I get it right the first time. I display actions that are moral and ethical. I always provide alternative solutions. I am committed to learning every aspect of our product and services. I use the 10/5 rule, 10 feet I acknowledge my guest's presence with a smile and at 5 feet. I greet them with a courteous word. I use name recognition at every opportunity I take personal responsibility for our surroundings. I am accountable for my tools and resources. I value the contribution of every team member. We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking. Salary Description 15.15

Salem Surround, a digital agency within Salem Media Group, offers an exceptional opportunity for a highly experienced Client Success Specialist (CSS). The Client Success Specialist (CSS) is responsible for the day-to-day management, optimization, and reporting of digital marketing campaigns for Primary-tier accounts (under $5K/month). CSSs ensure campaigns are launched accurately, monitored for performance, and optimized to deliver measurableclient results. While not client-facing, the CSS plays a critical role in campaign execution, reporting accuracy, and partnership with sales and client enablement functions. CSSs work in regional pods to provide efficient and consistent service, ensuring a positive client experience that supports retention and growth. Responsibilities Manage campaign setup, trafficking, and optimization across assigned accounts, including SEM, display, social, video, email, and audio. Monitor campaign performance daily/weekly, proactively flagging risks and opportunities. Generate accurate reports and insights to support monthly client reviews led by sales or enablement teams. Ensure campaigns are launched on time, with correct assets, targeting, budgets, and tracking. Execute campaign adjustments, creative swaps, pacing adjustments, and budget reallocations as needed. Collaborate closely with sales and internal enablement to understand client goals and align campaign execution. Maintain vendor relationships and coordinate with Ad Ops or external partners for troubleshooting and fulfillment. Participate in pod team meetings to share insights, resolve issues, and drive consistency across accounts. Document campaign activity, optimizations, and performance notes in CRM/project management systems (e.g., Monday.com). Qualifications 2-4 years experience in digital marketing, campaign management, or ad operations. Strong knowledge of digital advertising platforms (Google Ads, Meta Ads, programmatic DSPs, email marketing, etc.). Proficient in reporting and analytics, with ability to identify trends and optimization opportunities. Detail-oriented with excellent organizational and time-management skills. Experience with workflow/project management platforms (Monday.com, Freshdesk, TapClicks, Salesforce). Strong problem-solving skills with ability to troubleshoot campaign issues and coordinate with vendors. Effective collaborator with both technical and non-technical teams. Success Metrics Campaign Accuracy: High percentage of campaigns launched correctly, with minimal errors or rework. Optimization Impact: Campaigns consistently meet or exceed KPIs (CTR, CPL, CPM, etc.). Reporting Quality: Reports are delivered on time, accurate, and insightful for client-facing teams. Retention Support: Demonstrated impact on Primary-tier account retention and renewal rates. Efficiency: Adherence to SLAs for campaign setup, optimizations, and troubleshooting. Benefits Competitive pay structure based on experience Health, dental, vision and life insurance 401k retirement plan Paid holidays and vacation time EEO Statement Come see how Salem is DIFFERENT and why we've been certified as a “Great Place To Work” and as a “Best and Brightest” equal opportunity employer.

Job DescriptionJoin Our Team as a Lead Activator! Are you interested in joining one of Tampa Bay's Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!! About Our Company Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we've built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us! Your Mission As a Lead Activator , you'll be the first point of contact for prospects who've already shown interest in our marketing services. Your job is simple but powerful: make a great first impression, spark a little excitement, and pass the conversation to one of our expert sales reps. If you're upbeat, coachable, and ready to grow - this entry-level role could be your launchpad into a thriving sales career with us! Compensation This is an entry level position. Pay starts at $15/hour while you complete 4 weeks of training. Requirements Pleasant phone voice Ability to leave messages that are upbeat and spark the prospect's interest Efficient in Microsoft Word and Excel Persistent on reaching prospects Benefits Medical, dental and vision 401K Short- and Long-Term Disability, Paid Vacation time that increases with longevity 6 paid holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Incredible company culture that provides a relaxed yet super productive work environment

JOIN OUR HISTORIC TOURS OF AMERICA FAMILY This on site position in St Augustine, FL, is responsible for managing a large number of inbound Sales and Customer Service calls promptly for tours and attractions located across the United States. You are to answer calls with a smile in your voice, enthusiasm, and pride in our many tourist locations and products. Your primary task is to make a high-energy sales pitch to sell tickets and take reservations while communication accurate information. Ensure the customer knows what they would miss by not taking our tour. You tell our story to everyone you come in contact with; they judge our company and all of our CASTmembers by the way you perform your job. Employee Benefits Competitive pay: $15 per hour + commission Paid training: $17 per hour All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980! Start your new Career with Us Today! *Eligibility requirements may apply Essential Functions Answer inbound calls from both telephone and live chat from the websites promptly and professionally. Extend courtesy and hospitality in full measure to every guest. Provide information and build the customer's interest in the services and products offered by the company. Proactively encourage guests to purchase tour tickets. Sell additional services by recognizing opportunities to up-sell Required Knowledge, Skills, and Abilities High degrees of self-motivation and the ability to work independently over long periods of time within the scope of established rules and regulations. Have demonstrable customer service and sales skills Ability to accurately type 40 to 45 words per minute Ability to read, write, and speak clear English in order to communicate with coworkers and the general public A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations. Qualifications High school graduate or equivalent preferred. 6 months or more experience in a call center environment or customer service experience is preferred Other Requirements Must pass pre-employment background check and substance abuse testing Ability to learn and memorize details of the products sold by the National Customer Care Center in 90 days.

Full-time Description Department: Clinical Services We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues , complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage patients by taking the extra mile Meet personal/team qualitative and quantitative targets Track and identify barriers and issues as they arise Other duties as assigned Requirements Previous experience in a customer support role, preferred Strong phone and verbal communication skills along with active listening Patient focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree *HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO. Salary Description $15-$18

Job DescriptionDescription: Department: Clinical Services We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues , complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage patients by taking the extra mile Meet personal/team qualitative and quantitative targets Track and identify barriers and issues as they arise Other duties as assigned Requirements: Previous experience in a customer support role, preferred Strong phone and verbal communication skills along with active listening Patient focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree *HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.

Job Title: Client Performance Specialist - WSOC TV The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key. Essential Duties and Responsibilities Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders Provide facilitation for continuously improving the quality of service and campaign results for our local markets and clients Responsible for order entry, trafficking, monitoring, and reporting on digital owned & operated campaigns Quality assurance on work performed by our corporate team Leverage storytelling skills to build exceptional customer reports Minimum Qualifications 2-4 years of experience working in a digital advertising operations role, working with sales and marketers 2-4 years of experience in campaign and performance management Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations Excellent written and verbal communication skills are necessary for effectively managing performance Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns Preferred Qualifications BA/BS from a 4-year university or equivalent preferred Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 2001 #LI-Onsite

The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key. Essential Duties and Responsibilities * Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs * Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details * Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps * Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders * Provide leadership and facilitation for continuously improving the quality of service and campaign results for our local markets and clients * Responsible for trafficking, monitoring, and reporting on digital owned & operated campaigns * Quality assurance on work performed by our corporate team * Leverage storytelling skills to build exceptional customer reports Minimum Qualifications * 2-4 years of experience working in a digital advertising operations role, working with sales and marketers * 2-4 years of experience in campaign and performance management * Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development * Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are required * Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus * Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables * Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results * Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities * Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations * Excellent written and verbal communication skills are necessary for effectively managing performance * Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them * Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations * Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly * Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns Preferred Qualifications * BA/BS from a 4-year university or equivalent preferred About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 2011 #LI-Onsite CMG is a special place. Here, we rely on our winning mindset and deep expertise to find creative solutions, think differently, and work together to positively impact the people and communities we serve. It's where we connect and inspire diverse audiences every day and everywhere with our unmatched content, products, services and people. At CMG, we take pride in our collaborative and open environment, where everyone feels valued, seen and heard. Our shared commitment to living our company's core Values - Teamwork, Diversity, Integrity, Quality and Fiscal Responsibility - propels us every day, in everything we do. We encourage you to explore #LifeAtCMG, where you can bring your best, authentic self to work, think boldly and make a difference. If you are currently a CMG employee, please log into THRIVE to access our internal career center. Nearest Major Market: Athens Apply now

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the primary point of contact for our customers, providing exceptional service and support through phone, email, and chat. Responsibilities: Answer and respond to customer inquiries in a timely and professional manner Resolve customer issues and concerns in a fair and empathetic manner Utilize problem-solving skills to resolve customer issues efficiently Provide product information, pricing, and ordering procedures to customers Handle customer complaints and escalate issues to supervisor as necessary Meet sales targets and contribute to the achievement of team goals Maintain accurate records of customer interactions in our CRM system Participate in training sessions and stay up-to-date on product knowledge and company updates Collaborate with team members to achieve department goals and objectives Requirements: Excellent communication, problem-solving, and conflict resolution skills Ability to work in a fast-paced environment with multiple priorities Strong listening and empathy skills Basic computer skills and proficiency in CRM software

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Performs facility set-ups, tear-downs, clean-up and routine building maintenance as scheduled. Light to moderate building maintenance is included in these requirements This role pays an hourly wage of $20 to $23. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Lynnwood Event Center, previously Lynnwood Convention Center, is a vibrant venue located 15 miles north of downtown Seattle. With sweeping mountain views and a short ride by car to the Puget Sound, we offer our clients and guests more than the typical meeting space. Built in 2005, we currently have 34,000 square feet of meeting space that stays busy year round and we're looking forward to a future expansion that will include additional indoor and outdoor event spaces and remodel of our existing space. At Lynnwood Event Center, we create, nurture, and sustain an inclusive culture, where differences drive innovative solutions to seamlessly exceed the expectations of our tenants, team members, the local community, and all guests who come through our doors. Responsibilities We are looking for someone who: Is Service-focused, People-focused Has excellent organizational, planning and problem-solving skills Has the ability to prioritize and to handle multiple projects simultaneously Has exceptional interpersonal skills Has extraordinary communication skills both verbal and written, utilizing the English language Has the ability to calculate figures and amounts such as discounts and percentages Has a professional presentation, appearance and work ethic Has the ability to function successfully in a fast-paced environment As a part of this job you will: Set up and strike chairs, tables, staging, and related equipment Transport carts, tables, chairs, boxes, and dance floor Assist Event Managers with event needs and changes as requested Setup audiovisual and catering equipment as directed Operate motorized equipment such as floor scrubbers, vacuums, carpet extractors, and related equipment as needed for projects Assist with basic maintenance such as pressure washing, touch-up painting, and monitoring the condition of furniture and equipment. Regular inspection of the facility for damage and overall cleanliness Assist Event Houseman with cleaning of the facility as needed Qualifications Demonstrated knowledge of basic tools and methods to set-up and strike various items including tables, chairs, and stages. The candidate must be able to read and interpret plan drawings in conjunction with written guidelines to achieve various setup needs. Can read, write, and speak English. High School diploma or general education degree is required and must have ability to follow detailed instructions for tasks assigned. The ideal candidate must be willing to work extended, often irregular hours including nights, weekends, and holidays as required by events. A positive attitude and an outgoing personality are a plus. Previous event set up experience is preferred. Must be willing and able to work extended, often irregular hours including nights, weekends, and holidays as required by events PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for long periods of time and may have to reach with hands and arms, stoop, kneel, crouch, and crawl. The employee must regularly lift and move up to 75 pounds. This position requires work in both indoor and outdoor settings and may be subjected to adverse weather conditions. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job Description Do you thrive in fast-moving environments where communication, relationships, and influence truly matter? Do you like being the person who keeps everyone confident, supported, and moving forward? If so, Reunion Marketing wants to meet you. About Reunion Marketing Reunion Marketing is a fast-growing, data-driven digital marketing agency empowering clients to win through strategy, innovation, and relentless execution. We blend strong relationships with measurable performance-and our Client Success Strategists are critical to making that happen. What This Role Is Really About As a Client Success Strategist, you are the trusted partner, communicator, relationship builder, and steady presence for your portfolio of clients. You own the relationship, create clarity, keep communication flowing, and make sure clients always feel supported and confident in their partnership with Reunion Marketing. You will collaborate across SEO, Paid Media, GEO, Analytics, and Operations-ensuring work is delivered accurately, on time, and aligned to client goals. What You'll Get To Do Build strong, trust-based relationships with assigned clients Serve as the primary point of contact for communication, updates, timelines, and wins Make sure clients understand performance, outcomes, and value Coordinate execution across internal marketing teams Keep work moving proactively without unnecessary red tape Surface risks early and communicate clearly Support retention, satisfaction, and long-term stability You'll Love This Role If You Are Someone Who… Is outgoing, persuasive, confident, and relationship-driven Connects easily with people and communicates with clarity Thrives in a fast-paced, high-energy environment Enjoys being where strategy, communication, and execution intersect Loves being "the person clients trust" Wants ownership, impact, and the ability to truly influence outcomes

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Salem Surround, a digital agency within Salem Media Group, offers an exceptional opportunity for a highly experienced Client Success Specialist (CSS). The Client Success Specialist (CSS) is responsible for the day-to-day management, optimization, and reporting of digital marketing campaigns for Primary-tier accounts (under $5K/month). CSSs ensurecampaigns are launched accurately, monitored for performance, and optimized to deliver measurableclient results. While not client-facing, the CSS plays a critical role in campaign execution, reportingaccuracy, and partnership with sales and client enablement functions. CSSs work in regional pods to provide efficient and consistent service, ensuring a positive client experience that supports retentionand growth. Responsibilities * Manage campaign setup, trafficking, and optimization across assigned accounts, including SEM, display, social, video, email, and audio. * Monitor campaign performance daily/weekly, proactively flagging risks and opportunities. * Generate accurate reports and insights to support monthly client reviews led by sales or enablement teams. * Ensure campaigns are launched on time, with correct assets, targeting, budgets, and tracking. * Execute campaign adjustments, creative swaps, pacing adjustments, and budget reallocations as needed. * Collaborate closely with sales and internal enablement to understand client goals and align campaign execution. * Maintain vendor relationships and coordinate with Ad Ops or external partners for troubleshooting and fulfillment. * Participate in pod team meetings to share insights, resolve issues, and drive consistency across accounts. * Document campaign activity, optimizations, and performance notes in CRM/project management systems (e.g., Monday.com). Qualifications * 2-4 years experience in digital marketing, campaign management, or ad operations. * Strong knowledge of digital advertising platforms (Google Ads, Meta Ads, programmatic DSPs, email marketing, etc.). * Proficient in reporting and analytics, with ability to identify trends and optimization opportunities. * Detail-oriented with excellent organizational and time-management skills. * Experience with workflow/project management platforms (Monday.com, Freshdesk, TapClicks, Salesforce). * Strong problem-solving skills with ability to troubleshoot campaign issues and coordinate with vendors. * Effective collaborator with both technical and non-technical teams. Success Metrics * Campaign Accuracy: High percentage of campaigns launched correctly, with minimal errors or rework. * Optimization Impact: Campaigns consistently meet or exceed KPIs (CTR, CPL, CPM, etc.). * Reporting Quality: Reports are delivered on time, accurate, and insightful for client-facing teams. * Retention Support: Demonstrated impact on Primary-tier account retention and renewal rates. * Efficiency: Adherence to SLAs for campaign setup, optimizations, and troubleshooting. Benefits * Competitive pay structure based on experience * Health, dental, vision and life insurance * 401k retirement plan * Paid holidays and vacation time EEO Statement Come see how Salem is DIFFERENT and why we've been certified as a "Great Place To Work" and as a "Best and Brightest" equal opportunity employer.