Work from Home - Need Extra Cash??
Remote job in Pooler, GA
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Technical Service Delivery Lead (XSIAM) - Remote
Remote job in Savannah, GA
Our Mission
At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
The Team
As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deployments-delivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities.
Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity.
Job Summary
The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. You'll combine deep product expertise with a consultative approach to guide customers through their security journey-translating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment.
You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customer's environment, ensuring seamless delivery and exceptional customer experience.
Key Responsibilities
Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases
Advise customers on best practices for alert tuning, data onboarding, and correlation optimization
Drive continuous improvement in customer security posture and measurable time-to-value outcomes
Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery
Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings
Translate complex detection and response concepts into actionable guidance for diverse audiences
Collaboration & Enablement: Partner with Unit 42's SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment
Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency
Champion customer needs internally, advocating for enhancements and escalations where needed
Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service
Qualifications
Preferred Qualifications
5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)
Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding
Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments
Excellent communication skills-able to explain complex security concepts clearly to both technical and non-technical audiences
Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs
Deep curiosity and a growth mindset-comfortable learning and adapting to evolving technologies and detection methodologies
Bachelor's degree in Computer Science, Information Security, or a related field or equivalent military experience
Additional Information
Salary Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $127600/YR - $206500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Work From Home -Remote Part-Time Writer
Remote job in Pooler, GA
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Remote Online Product Support - No Experience
Remote job in Savannah, GA
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Remote Financial Planner - AI Trainer ($150 per hour)
Remote job in Savannah, GA
Mercor is recruiting U.S./UK/Canada/Europe/Singapore/Dubai/Australia-based **Investment Banking or Private Equity Experts** for a research project with a leading foundational model AI lab.
You are a good fit if you: - Have **at least 2 years of experience** working at top firms in investment banking or private equity with deal experience (academic experience does not count, must be on desk) Here are more details about the role: - The work is **fully asynchronous** and can be done around your schedule - You will be **building financial models** from scratch that would be reflective of what you did on desk - You must be able to commit **at least 20 hours per week** for this role - This contract is till end of February (with the possibility of extension) - Successful contributions increase the odds that you are selected on future projects with Mercor - The vetting process involves: - ~10 minute behavioral interview asking about previous deals you've worked on - Technical assessment ( < 30 minutes) evaluating financial expertise With respect to pay and legal status: - **This role will pay $150/hour** - We will pay you out at the end of each week via Stripe Connect based on the number of hours you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates** Limited time referral bonus: - **$1,000 referral bonus** for anyone you refer between December 11th and December 14th that passes the work trial and works at least 10 hours on the project - After that, the referral bonus will go back to $500
AI Annotation Specialist
Remote job in Savannah, GA
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Work from Home - Need Extra Cash??
Remote job in Savannah, GA
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Data Entry Product Support - No Experience
Remote job in Hardeeville, SC
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Key Account Executive (Sales Representative) -Savannah, GA (Remote)
Remote job in Savannah, GA
Recognized as one of Forbes 2022 World's Best Employers and named to Fast Company magazine's list of 2022 Most Innovative Companies, Labcorp is seeking to hire a Key Account Executive who will be the forward face of our company and engage existing and prospective clients alike at all levels.
This is a unique opportunity to join a leading global life sciences company and a team focused on advancement in patient health and powers clear, confident decisions through its diagnostics and drug development offerings; selling the benefits of Labcorp in outpatient healthcare offices.
As a Key Account Executive, you will be responsible for managing a large existing book of business while also introducing focus specialty products, analytical platforms and workflow efficiencies to our clients.
The territory for this position will cover Savannah, GA and the surrounding area. Candidate must live in Savannah, GA or surrounding area.
We are seeking a competitive and collaborative individual with a high degree of communication and business acumen skills who enjoys growing and working with a seasoned, high-performing team across a wide variety of high-growth areas.
Job Duties/Responsibilities:
Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
Act as a liaison between the client and the LabCorp operations team in relation to client needs
Provide ongoing service and problem resolution to customer base
Ensure customer retention by providing superior customer service
Recommend solutions that are client focused and persuasive
Provide account management for client's day to day operations
Upsell current book of business to increase organic growth
Work closely with senior sales representatives to grow book of business
Continuously provide educational material to the client base
Resolve any customer related issues in a timely manner
Meet and exceed monthly retention and upsell goals on a regular basis
Requirements:
Bachelor's degree is preferred
Previous sales experience or account management 3+ years is preferred
Experience in the healthcare industry is a plus
Proven success managing a book of business
Superior customer service skills with the ability to build trust-based relationships
Effective communication skills, both written and verbal
Ability to deliver results in a fast paced, competitive market
Excellent time management and organizational skills
Proficient in Microsoft Office
Ability to travel overnight as needed
Valid driver's license and clean driving record
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyRemote Software Engineer - US - AI Trainer ($50-$85 per hour)
Remote job in Savannah, GA
Mercor is partnering with leading AI labs to recruit **skilled Software Engineers** for cutting-edge research initiatives. These projects focus on **writing and reviewing full unit test suites** for complex open-source codebases across a variety of languages and frameworks.
* * * ### About the Role This project involves: - Writing and reviewing comprehensive unit tests for high-complexity code repositories. - Interfacing directly with leading AI researchers from top-tier labs. - Working fully asynchronously, on your own schedule. - A commitment of 15-40 hours/week depending on your availability and performance. * * * ### You're a Strong Fit If You: - Have 2+ years of experience (professional or open-source) in Java, TypeScript, JavaScript, Python or Go. - Have hands-on experience writing unit tests in at least one of the above languages. - Have contributed to complex open-source projects (strong experience required). - Are comfortable working with Docker and containerized environments. * * * ### Work Terms & Compensation - Contractor Status: You'll be an _at-will_ contractor to Mercor. - Flexible Pay: Weekly payouts via Stripe Connect, based on logged hours. - Competitive Hourly Rate: Adjusted to your location and experience. * * * ### Why Join? - Direct collaboration with AI labs at the forefront of research. - Work on high-impact codebases influencing major projects. - Opportunity to extend into future AI collaborations with Mercor, based on performance. * * * ### Application Instructions - Please include your GitHub profile in both your resume and the application form. - Your interview will exclusively focus on your open-source contributions - be prepared to discuss them in detail.
Work From Home -Remote Writing Coach
Remote job in Savannah, GA
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Manufacturing Supervisor [Management Consultant]
Remote job in Savannah, GA
With over 35 years of cross-industry management consulting experience, DeWolff, Boberg & Associates has successfully provided services to a variety of clients worldwide and has conducted over 700 projects in 20 countries.
Management Consultants gain exposure to Fortune 500 companies in various industries and work side by side, “on the floor”, coaching frontline managers and supervisors in behavioral changes that drive sustainable performance and financial improvements.
Armed with training in our proven methodology and the knowledge gained as previous business leaders, Management Consultants customize solutions for our client's existing people, processes and business environments to help them achieve dramatic improvements in productivity, quality, service and profitability.
This position requires 100% weekly, Sunday-Friday travel to designated project locations.
We focus on implementation and transformational change and deliver value by:
Professionally service client organizations to solve business issues, create value, maximize growth and improve overall performance for sustainability
Quickly become familiar with client business challenges and technologies to understand the environment for behavioral changes
Gather, organize and analyze data regarding key business drivers to present information in a manner that is meaningful to clients by using metrics and analytics to guide organizational decision-making
Thoroughly understand client resource utilization to identify waste in time and resources to provide operational and performance improvement opportunities
Openly, respectfully and professionally discuss business and organizational shortcomings with clients to provide valuable feedback and influence solutions for long-term sustainability
Empower frontline accountability of actions, roles and responsibilities by guiding clients through self-explorations of their business segments and staff utilization
Collaborate with frontline leaders on a daily basis to improve leadership and management behaviors
Effectively coach clients to approach their business issues as forward thinkers to exude confidence for improving behaviors and process efficiencies
Assist the client with tool building and/or modification
Foster a spirit of teamwork and unity among project team members that allows for healthy disagreements - expeditiously resolve conflicts by approaching with positive cohesiveness, supportiveness and working effectively together to enable the overall team to succeed
Travel and Per Diem:
All travel reward points and air miles earned personally belong to each Management Consultant and can be used as preferred
Weekend travel flexibility including company paid companion flights or other city destination accommodations
All employees are eligible to receive a pre-tax biweekly travel reimbursement per diem while working at a client site provided they stay at project site hotel
A pre-tax biweekly allowance is included for parking and transportation fare to and from employees' home airport
Benefits:
DB&A has a competitive benefits package and offers 2 plan options that pays 100% of medical premiums for employee
Medical, dental, vision, short & long-term disability Insurance, FSA, 401(k)
Two weeks paid vacation + one week paid PTO + paid year-end holiday closure
Advancement Opportunities:
At DB&A, our people are our greatest asset which is why we believe strongly in the internal growth and development of our employees. As a Management Consultant, individuals have the opportunity to drive their careers based on performance and contributions.
We offer a three-tier Consultant Career Track and a Project Manager Career Track with the ability to advance directly from Senior Consultant to Project Manager. As a Project Manager, there is also upward potential to become a Chief of Operations and/or a Shareholder of DB&A. Our remarkable team consists of highly competitive and committed business professionals who are passionate about building life-long rewarding careers with us.
Professional Requirements:
Bachelor's Degree in Business, Management, Engineering or related field
Minimum of 5 years of direct supervision and management experience (Manufacturing, Distribution or Engineering industries preferred)
Demonstrated ability to manage conflict, build consensus and facilitate problem-solving and collaboration amongst cross functional teams
Strong observation, analytical, numerical reasoning, business acumen and leadership skills
Strong facilitation skills and ability to build relationships and interface with clients at all levels of the organization
Ability to balance delivery of results, problem solving and client management
Ability to juggle many responsibilities at one time to effectively partner with clients throughout the project lifecycle
Develop a high level of personal and professional credibility with all levels of the organization and external client
Ability to adapt to fast-paced, high pressure and changing environments
Exceptional communication (verbal, written and presentation) skills
Ability to succeed in a team environment and deliver/receive daily constructive feedback
Advanced proficiency in MS Office Suite specifically Excel
Ability to pass a pre-employment background, criminal, financial/credit and drug screening
The Equal Employment Opportunity Policy of this corporation is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Our corporation hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
This corporation believes that all employees should be provided with a work environment which enables each team member to be productive and to work to the best of his/her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
Auto-ApplyRemote Travel & Hospitality Coordinator
Remote job in Savannah, GA
Do you love planning, organizing, and creating unforgettable experiences? Were seeking motivated, customer-focused individuals to join our growing team. This is a remote opportunity for people who enjoy helping others plan travel, book accommodations, and design memorable getaways.
Responsibilities
Assist clients with booking accommodations, packages, and travel experiences
Provide personalized recommendations tailored to each clients needs
Stay informed on current promotions, discounts, and special offers
Use booking platforms to secure the best travel options
Deliver excellent service and build long-term client relationships
Work independently while staying connected to a supportive team
Qualifications
Passion for creating meaningful, memorable experiences
Strong communication and interpersonal skills
Organized, detail-oriented, and self-motivated
Comfortable using digital tools (training provided)
Excited to grow professionally in a collaborative environment
Benefits
100% remote work with flexible scheduling
Certification and professional development opportunities
Supportive team culture with mentorship and recognition
Access to exclusive travel discounts and perks
If you're ready to start a rewarding career with flexibility, growth, and the chance to help others explore the world contact us today!
Inbound Virtual Customer Service Agent
Remote job in Savannah, GA
We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following script
s
and independently preparing for the calls you take, these types of calls should be easy for you!
Job Description
ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects.
As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project.
Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015.
If you are interested in becoming an ACD Direct Certified Agent please visit *********************
Qualifications
Minimum 6 months formal telephone experience, preferably call center related
Moderate level of computer knowledge
Ability to work with minimal supervision
Must be able to type 40 WPM or higher
Must be self directed and self motivated
Strong listening skills
Accuracy
Efficiency
Excellent written and verbal communication skills
Previous call center experience a plus
Great Smile
Must demonstrate call control
Must be able to complete the entire certification process within 14 days of notification of acceptance.
Additional Information
We look forward to hearing from you!
Register online at *********************
Break Free of a Jobsite and Work From Home
Remote job in Savannah, GA
Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career! We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.
Preferred Skills:- Excellent communication skills, including active listening and problem-solving- Ability to learn, adapt, and adjust on-the-go- Work well with others and individually- Possess a strong work ethic and drive to succeed
What You Can Expect:- Flexible schedule- 100% Remote position- Weekly trainings led by top leaders- Life insurance- Health insurance reimbursement- Industry-leading resources and technology We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplySr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Remote job in Savannah, GA
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
Easy ApplyWork from Home - Need Extra Cash?
Remote job in Bluffton, SC
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Crisis Counselor - Fully Remote in Savannah, GA
Remote job in Savannah, GA
Job Details Savannah, GA - Savannah, GA Fully Remote Full Time $24.35 - $26.35 Hourly None Swing Health CareBenefits and Compensation: Benefits
Comprehensive medical, dental, and life insurance plans
401(k) retirement plan with company match
Short-term and long-term disability (STD/LTD) coverage
Employee Assistance Program (EAP) services
Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
Company-matched student loan repayment program
Opportunities for career growth and advancement
Education and Experience Requirements
Education Requirement:
Bachelor's Degree from an accredited 4 year college or university.
Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services
Location Requirement:
Fully Remote in Georgia
Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
About Protocall: Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
Build rapport and foster client engagement during calls.
Assess and mitigate risk while maintaining accurate, thorough documentation.
Provide resources, information, and referrals as needed.
Assist callers in identifying positive coping strategies and developing safety plans.
Intervene during emergencies when necessary.
Stay calm, professional, and focused while multitasking in a fast-paced environment.
This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.
What You Can Expect as a New Employee:
As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.
This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.
Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.
Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Loss Control Consultant - Savanah, GA
Remote job in Savannah, GA
Regional Reporting, Inc. (RRI) is one of the largest independently owned providers of Loss Control to the property and casualty Insurance industry. We specialize in Property, General Liability, Products Liability, Fleet, Inland Marine, and Workers' Compensation.
RRI is seeking an experienced Insurance Loss Control Consultant throughout our coverage territory to conduct commercial insurance loss control inspections.
Insurance Loss Control Consultant
An Insurance Loss Control Consultant is primarily responsible for performing commercial insurance inspections and completing insurance underwriting reports. Insurance Companies use these reports to properly underwrite insurance policies.
Insurance Loss Control Consultants drive to locations, take photos and visually observe the interior and exterior of facilities. They note the business operations to determine insurance exposures and identify potential improvements. Finally they document their findings in an insurance underwriting report via our website online. Work is assigned on a daily or weekly basis, depending on location.
Insurance Loss Control Consultant Position Duties and Responsibilities:
Recording onsite observations, taking measurements and photos in accordance with carrier-specific requirements
Identifying building and roof construction type, square footage, potential hazards
Timely completion of assignments/reports according to due dates
Communicating regularly with Field Manager to complete inspections in the most cost effective and efficient manner
Coordinating the time and date of the inspection meeting the insured representative onsite
Preparing and reporting inspection results, uploading photos and preparing diagrams on an ongoing basis
Drive to and from insured locations, some overnight travel may be required
Insurance Loss Control Consultant Job Requirements:
Minimum 2 years' experience working with other Loss Control Service Providers or Major Insurance Carriers
Comprehensive understanding of commercial insurance lines - primarily Property, General Liability and Inland Marine
Ability to identify building construction and ISO classes
Broad understanding of NFPA codes
Solid communication and time management skills
Exceptional writing ability, organizational skills and computer skills
Ability to work from home with a PC, high-speed internet connection and a cell/smart phone
An automobile and valid driver's license, with acceptable driving record
Ability to climb a ladder up to 6 feet
Digital camera or smart phone with picture capability
Measuring wheel, or similar tool, and camera pole
Insurance Loss Control Consultant Compensation:
Reports that are completed and reviewed for accuracy are paid per assignment starting at $110.
Become part of a growing industry! This is an excellent opportunity for individuals who want to set their own schedules and work independently in a growing segment of a vital industry.
EOE
Bilingual Medical Scribe (Remote with Sign-on Bonus)
Remote job in Savannah, GA
Job DescriptionDescription
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$500
SIGN-ON BONUS FOR FLUENT SPANISH-SPEAKERS!
Scribe-X offers unparalleled clinical experience and preparation for medical school.
Receive extensive paid training that will help you master EMR systems and patient documentation procedures.
Develop professional mentorships as you work one-on-one with providers.
Gain patient contact hours and letters of recommendation that will make your applications stand out.
Work for a company that understands the med school application process and supports your healthcare goals.
Anyone looking to begin a career in medicine (MD, DO, PA, NP, or RN) should consider becoming a medical scribe first!
Summary of Position Description:The Scribe-X medical scribe is a critical member of the patient care team. Medical scribes will work side-by-side a healthcare provider to document patient encounters in real-time. Medical scribe training is provided to all scribes to assure they are prepared to support their assigned provider(s).
Duties of a Medical Scribe
Perform chart preparation per clinic protocol
Accompany the provider in all scheduled patient visits
Document the patient history, physical exam, procedures, and patient plan, as performed by the provider
Remind provider of relevant quality metrics when appropriate, documenting to support quality metrics
Enter laboratory and radiographic studies, as ordered by the provider
Enter in medication orders, as dictated by the provider
Document and print instructions for the patient
Review completed charts with the provider between patients or at the completion of shift
Update provider preference and clinic preference documents as necessary
Education and Skills
6+ months of previous medical scribe experience
Fluent Spanish-speaker required
Excellent verbal and written English skills
Strong computer skills with the ability to learn and navigate new software quickly
Healthcare track (e.g. pre-med, pre-PA, pre-nursing) is preferred
Bachelor's degree strongly preferred with a GPA of 3.00 or greater
High School diploma or equivalent required
If no college degree, 3+ years of full time work experience strongly preferred
Most assignments require a typing speed of at least 60 WPM
Benefits
Opportunity for letters of recommendation from providers
Gain patient contact hours
Paid time-off on an accrual basis
Up to $150/month reimbursement for a healthcare plan