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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. About the role American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions. Key Responsibilities: Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations. Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit. Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks. Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML). Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams. Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials. Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response. Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations. Assist with delivery of compliance-related training to business staff. Contribute to reporting of compliance metrics and trends to business leadership. Minimum Qualifications: Bachelor's degree in business, finance, law, or a related discipline. 4+ years of experience in compliance, risk management, or control-related roles in financial services. Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg Z, Fair Lending). Experience supporting compliance or operational risk within a business or first line function. Preferred Qualifications: Compliance or risk certification (e.g., CRCM, CAMS, CCEP). Familiarity with issue management, risk assessments, and control testing processes. Experience working in a matrixed environment or with cross-functional teams. Skills & Competencies: Strong attention to detail and critical thinking skills Ability to analyze regulatory requirements and apply them in a business context Effective communication and relationship-building skills Proactive, self-motivated, and comfortable managing multiple priorities Sound judgment and problem-solving capabilities Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. **About the role** American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions. **Key Responsibilities:** + Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations. + Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit. + Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks. + Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML). + Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams. + Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials. + Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response. + Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations. + Assist with delivery of compliance-related training to business staff. + Contribute to reporting of compliance metrics and trends to business leadership. **Minimum Qualifications:** + Bachelor's degree in business, finance, law, or a related discipline. + 4 years of experience in compliance, risk management, or control-related roles in financial services. + Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg Z, Fair Lending). + Experience supporting compliance or operational risk within a business or first line function. **Preferred Qualifications:** + Compliance or risk certification (e.g., CRCM, CAMS, CCEP). + Familiarity with issue management, risk assessments, and control testing processes. + Experience working in a matrixed environment or with cross-functional teams. **Skills & Competencies:** + Strong attention to detail and critical thinking skills + Ability to analyze regulatory requirements and apply them in a business context + Effective communication and relationship-building skills + Proactive, self-motivated, and comfortable managing multiple priorities + Sound judgment and problem-solving capabilities **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Compliance **Primary Location:** US-New York-New York **Other Locations:** US-North Carolina-Amex - for internal use only, US-Arizona-Phoenix, US-Florida-Sunrise **Schedule** Full-time **Req ID:** 25019513

This year we were rated top 100 firms to work for by Inside Public Accounting and Accounting Today. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems. At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you ! We are looking for an Audit Manager to join our firm's Union/Multi-Employer Plan Group in our Woodbury office. As an Audit Manager, you will be responsible for providing excellent client service. Our firm provides excellent compensation, benefits, wellness initiatives, and a strong career path for high performing professionals. NOTE: This is a hybrid or remote position. Responsibilities: • Plan, supervise and effectively manage all aspects of attest and non-attest engagements, including filing deadlines • Review client internal controls and accounting systems • Client planning and financial projections • Advise clients on accounting and tax issues • Review of various Forms, including 5500, 990, 720, 945 and LM series • Develop, maintain and manage client relationships • Attend and present at board meetings, as needed Qualifications: • CPA with 8-10 years relevant public accounting experience • Union and Multi-Employer plan experience required • Strong audit and accounting background with the ability to review client books and records • Technical knowledge and expertise with Pro FX Engagement or similar programs • Highly motivated self-starter with ability to multi-task and thrive in a dynamic Team environment • Possess leadership, problem solving and analytical skills • Effectively communicate with partners, staff and clients • Willing to travel to client locations in the NY metropolitan area What we offer: Competitive Base Salary and annual performance-based bonuses Medical, Dental, and Vision Insurance, with the ability to defray the employee contribution by engaging in our wellness initiatives Employer contribution to Life Insurance, and 401(k) plan Generous Paid Time off, including Fall Wind Down Fridays and Employee Sabbatical opportunity (Ask us about it!) Customized learning and development opportunities and continuing professional education both in-house and virtually Hybrid, flex, and remote work opportunities available Ability to work in a growing, dynamic, employee-centric firm that values your unique contribution About Citrin Cooperman: Citrin Cooperman is one of the nation's largest professional services firms. Since 1979, the firm has steadily built their business by helping companies and high net worth individuals find practical, actionable solutions to help them meet their short-term needs and long-term objectives. Citrin Cooperman clients span an array of industry and business sectors and leverage a complete menu of service offerings. Citrin Cooperman & Company, LLP, a licensed independent CPA firm that provides attest services and Citrin Cooperman Advisors LLC, which provides business advisory and non-attest services, operate as an alternative practice structure in accordance with the AICPA's Code of Professional Conduct and applicable law, regulations, and professional standards. The entities include more than 450 partners and 2,500 total professionals. Learn more about Citrin Cooperman here: *********************** CC Disclaimer: "Citrin Cooperman" is the brand under which Citrin Cooperman & Company, LLP, a licensed independent CPA firm, and Citrin Cooperman Advisors LLC serve clients' business needs. The two firms operate as separate legal entities in an alternative practice structure. The entities of Citrin Cooperman & Company, LLP and Citrin Cooperman Advisors LLC are independent member firms of the Moore North America, Inc. (MNA) Association, which is itself a regional member of Moore Global Network Limited (MGNL). All the firms associated with MNA are independently owned and managed entities. Their membership in, or association with, MNA should not be construed as constituting or implying any partnership between them. For positions in New York City, the salary range is $130,000 -- $220,000. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

Benefits & Perks: With EFPR's 2080 Annual Hours Policy for Accounting professionals, EFPR continues to be leader in the Public Accounting Industry. 2080 combined with our Flex Policy, and our competitive compensation and benefits package, EFPR remains a destination employer. If you want to join a team that offers excellent opportunities for career development and advancement, please visit our website, here (************************************ E6CDkxY0H5DJ1zCW9xHl). Description: EFPR Group is seeking a Manager 4+ years of experience to join its Auditing team. The Manager will be responsible for insuring assigned engagements are completed in a timely fashion using the resources provided by the firm while maintaining the standards set forth by the firm's quality control document. The Company offers a unique environment that fosters individual growth and rewards performance. Job duties include but are not limited to the following: • Develop understanding of client's business and aspect of client's industry • Perform and/or oversee and review planning and fieldwork procedures in auditing engagements (including client inquiry, analytics and testing). Typically multiple engagements simultaneously. • Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting standards • Present audit results and reports to client Board of Directors and leadership teams • Maintain active communication with clients to manage expectations and ensure satisfaction Requirements • BS in Accounting required; 150-hour degree preferred • Willingness to travel • CPA exam in process a plus • Prior Public Accounting audit experience a plus • Strong verbal and written communication skills • Effective leadership, interpersonal, organizational, technology and analytical skills • Exceptional customer service skills • Self-starter with the ability to handle and manage multiple priorities • Strong organizational, problem-solving, and analytical skills • Proficient computer skills in: o Word o Excel • Attention to detail and accuracy • Excellent organizational, verbal and written communication skills • Multi-tasking • Interpersonal skills for facilitating all firm billing with partners, bill managers and clients • Possess the ability to listen and handle elevated situations as they arise and maintain professionalism in difficult conversations with staff and clients • Ability to work in a fast paces, due date oriented environment • Extreme confidentiality required • Ask appropriate questions as needed The position is based in Buffalo, NY. Consideration will be given to qualified employees if they wish to work remotely. Salary Description $80,000 - $110,000

About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world. About the Role: This posting is for a CAT Portfolio Manager position in the Global CAT & Exposure Management Department of Everest Insurance, a member of the Everest Group, Ltd. In this pivotal role, you will be empowered to leverage advanced statistical modeling and analysis to drive tactical and strategic decision-making across the organization. If you are passionate about pushing the frontier of catastrophe risk management and in leveraging the latest developments across multiple hot disciplines (including climate science, data science, insurtech), this is the job for you. Responsibilities: Lead the charge in developing innovative catastrophe portfolio management solutions: Apply advanced statistical and analytical skills to create impactful actionable insights that optimize our risk profile and maximize risk-adjusted returns. Uncover groundbreaking insights: Research, develop, and present innovative perspectives on our portfolio, transcending traditional methods to identify new opportunities and mitigate emerging risks. Revolutionize our data analytics capabilities: Enhance our data capture, risk analysis, and automation tools, extracting actionable insights to inform critical business decisions. Master complex datasets: Work independently with extensive datasets, ensuring data quality, resolving anomalies, and proactively addressing data quality issues to maintain the highest level of analytical accuracy. Develop impactful visualization tools: Design customized risk metrics, data visualizations, and mapping tools that empower underwriting leaders with actionable insights. Communicate with impact: Translate complex analytical findings into clear, concise narratives that resonate with both technical and non-technical stakeholders. Work experience & qualifications: 5-10 years of Commercial Property Catastrophe and Exposure Management experience; exposure management in terrorism and cyber a plus Working knowledge of the Verisk Touchstone catastrophe modeling software Demonstrable rock-solid programming experience. Must be able to write SQL fluently. A history of using Python, C#, or other languages to automate data flow and workflow processes across multiple enterprise products. Excellent oral and written communication skills with experience explaining complex technical and analytical concepts to business colleagues and senior management. Excellent problem solver: apply logic and reasoning to identify pros/cons of possible solutions, think through all angles and future implications when making decisions. A business-oriented focus (motivated, self-directed, organized, and analytical), with the ability to interpret complex data and translate findings into actionable insights. Ability to work well in a team environment as well as independently. Locations Warren, NJ New York, NY Boston, MA The base salary range for this position is $134,000 - $185,400 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). What if I don't meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn't align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process. Our Culture At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging. Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. Type: Regular Time Type: Full time Primary Location: Warren, NJ Additional Locations: Boston, MA, New York, NY Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at *********************************. 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ABOUT US Plug and Play Tech Center (PnP) is the world's largest open innovation platform, bringing together startups, investors, and corporations to drive the future of technology. With 65+ offices worldwide, 550+ corporate partners, and 2000+ investments, we empower enterprises to accelerate their innovation journey through curated startup engagements, pilot projects, and strategic partnerships. ROLE OVERVIEW We are seeking an Innovation Manager to own, manage, and grow a portfolio of corporate accounts and limited partners. You will serve as the lead strategic advisor for your partners, helping define innovation strategies, facilitating startup collaboration, and ensuring long-term satisfaction and retention. This role blends strategy consulting, client relationship management, and program delivery at the intersection of enterprise innovation and the startup ecosystem. KEY RESPONSABILITIES - Account Ownership & Relationship Management Own, manage, and grow the enterprise ecosystem, serving as their primary relationship manager. Build trust and long-term engagement by proactively managing accounts through regular meetings, stakeholder mapping, and executive engagement. Lead executive business reviews, delivering tailored content, substantive value, and actionable outcomes. Own key retention metrics (e.g., GDR, NDR), proactively identify churn risks, and partner with internal teams to mitigate them. Identify cross-sell opportunities and collaborate with the Sales team to expand engagement and revenue. - Innovation Strategy & Advisory Conduct discovery sessions with partners to assess strategic goals, innovation priorities, and business challenges. Define and implement innovation strategies through consulting activities such as strategy and ideation workshops. Advise on market trends, technology shifts, and startup ecosystems relevant to partner business needs. Design and deliver tailored advisory sessions with curated startup introductions and actionable recommendations. Capture and communicate key findings through post-session reports, presentations, and executive communications. Share partner insights with Ventures and Programs to shape Plug and Play's roadmap and offerings. - Ecosystem Engagement & Program Delivery Collaborate with Ventures, Program, and Operations teams to identify relevant startups, emerging technologies, and industry trends. Facilitate and moderate partner-facing sessions, ensuring high-quality engagement and outcomes. Represent Plug and Play at industry events, conferences, and showcases to strengthen relationships and brand presence. - Success Metrics Within the first 12-18 months, success in this role will be measured by: Account Growth & Retention: Achieving strong GDR/NDR targets and building multi-year trust with assigned corporate partners and limited partners. Innovation Impact: Delivering measurable outcomes for partners (e.g., pilots launched, proof-of-concepts completed, adoption of new technologies). Executive Engagement: Leading executive business reviews that demonstrate strategic value and drive actionable next steps. Ecosystem Connectivity: Increasing partner participation in startup engagements, industry events, and cross-vertical opportunities. Revenue Expansion: Identifying and supporting cross-sell opportunities that generate incremental revenue in collaboration with the Sales team. Thought Leadership: Producing high-quality reports, presentations, or workshops that position Plug and Play as a trusted innovation advisor. WHAT WE OFFER The opportunity to work at the forefront of global innovation with top corporations and startups. A fast-paced, international environment with career growth opportunities. Access to Plug and Play's worldwide network of entrepreneurs, investors, and corporate leaders. Compensation Range: $100K - $150K QUALIFICATIONS 2+ years of experience in consulting, innovation, account management, or customer success, specifically with enterprise clients. Proficiency in managing retention metrics and conducting executive business reviews. Strong interpersonal, organizational, time-management, and prioritization skills. Self-motivated, analytical, ambitious, entrepreneurial, and highly curious about emerging technologies. Ability to multitask effectively in a dynamic and fast-growing environment. Solid understanding of corporate innovation, emerging technology trends, and startup ecosystems. Excellent facilitation, presentation, and communication skills, with comfort engaging senior executives. Strong analytical and problem-solving abilities, capable of translating insights into action. An entrepreneurial mindset with a focus on efficient execution. Even if you don't meet every requirement, we encourage you to apply. We are looking for individuals who are driven, curious, and eager to learn.

As the Proactive Outbound Manager (POM) is pivotal in advancing the lead generation organization. This role collaborates with the Decision Science team, sales management and cross functional teams to identify enhancements/opportunities that optimize lead generation, ultimately converting prospects into successful mortgage applications. The POM is responsible for developing business/project plans needed to execute strategies to deliver operational implementations. Additionally, the role provides strategic input on technology enhancements to further strengthen lead generation efforts, while overseeing all facets of the Proactive Outbound team. The Proactive Outbound Manager will also leads a dynamic team that plays a crucial role in the mission to evolve into a higher-quality, more stable mortgage business. By spearheading efforts to generate a steady stream of high-quality leads, the Proactive Outbound team significantly contributes to the success of our Home Lending Advisors. Through strategic outreach and engagement with customers across various lead sources and marketing campaigns, they ensure a consistent flow of potential clients, thereby enhancing our overall business performance and elevating customer satisfaction. Equally important, the Proactive Outbound Manager is tasked with fostering engagement among Lending Managers and Home Lending Advisors, driving the conversion of leads into applications. A critical area of responsibility is promoting lead generation within these groups. Ultimately, the incumbent is a key contributor to the overall success of the lead generation program, and their collaboration with the sales organization is vital to driving success. Job Responsibilities: Manage activities to leverage leads for sales growth while ensuring quality and compliance. Organize and strategize to achieve optimal results, anticipate challenges, analyze metrics, and identify trends to meet targets effectively. Build effective teams by recruiting quality employees, understanding individual strengths and weaknesses, and communicating a common goal and purpose. Encourage cooperation and integration of efforts. Empower Proactive Outbound agents through motivation, skill transfer and guidance via consistent coaching to drive results and achieve departmental goals. Foster continuous performance improvement and enhance competency development. Create focus during times of change and direct efforts toward value-added activities. Analyze connections and implications of the technology related to customer journey. Make informed decisions using sound, customer-oriented criteria. Establish goals, develop reporting systems, create training materials, design process flows, and managing telephony systems. Identify priorities considering goals, needs, and current events. Collaborate with the Decision Science team, sales management, Marketing team and the Transformation team (HLCC, apply flow, and emerging technology) to identify enhancements/opportunities that optimize lead generation driving incremental lead volume. Develop business/project plans to execute strategic initiatives in response to evolving business and economic trend, while leading cross-functional teams to ensure effective operational implementation. Demonstrate strong mortgage banking subject matter expertise to drive collaboration with Training, Project Management, and Technical Developers. Define business requirements leading to technical solutions, enabling new business initiatives. Demonstrate knowledge of Telephony/Call Center Management and associated System technology. Required Qualifications, Capabilities and Skills: Preferred College Graduate Preferred 5+ years of mortgage sales experience, including Managing Sales Teams. Experience working in outbound sales and/or call center environment. Expertise in mortgage banking processes and technology solutions Leadership: Ability to build, motivate, and coach effective teams; foster continuous performance improvement. Communication - excellent verbal and written skills; able to articulate goals, strategies and changes to diverse audiences.

JobID: 210696740 JobSchedule: Full time JobShift: : As the Proactive Outbound Manager (POM) is pivotal in advancing the lead generation organization. This role collaborates with the Decision Science team, sales management and cross functional teams to identify enhancements/opportunities that optimize lead generation, ultimately converting prospects into successful mortgage applications. The POM is responsible for developing business/project plans needed to execute strategies to deliver operational implementations. Additionally, the role provides strategic input on technology enhancements to further strengthen lead generation efforts, while overseeing all facets of the Proactive Outbound team. The Proactive Outbound Manager will also leads a dynamic team that plays a crucial role in the mission to evolve into a higher-quality, more stable mortgage business. By spearheading efforts to generate a steady stream of high-quality leads, the Proactive Outbound team significantly contributes to the success of our Home Lending Advisors. Through strategic outreach and engagement with customers across various lead sources and marketing campaigns, they ensure a consistent flow of potential clients, thereby enhancing our overall business performance and elevating customer satisfaction. Equally important, the Proactive Outbound Manager is tasked with fostering engagement among Lending Managers and Home Lending Advisors, driving the conversion of leads into applications. A critical area of responsibility is promoting lead generation within these groups. Ultimately, the incumbent is a key contributor to the overall success of the lead generation program, and their collaboration with the sales organization is vital to driving success. Job Responsibilities: * Manage activities to leverage leads for sales growth while ensuring quality and compliance. Organize and strategize to achieve optimal results, anticipate challenges, analyze metrics, and identify trends to meet targets effectively. * Build effective teams by recruiting quality employees, understanding individual strengths and weaknesses, and communicating a common goal and purpose. Encourage cooperation and integration of efforts. Empower Proactive Outbound agents through motivation, skill transfer and guidance via consistent coaching to drive results and achieve departmental goals. Foster continuous performance improvement and enhance competency development. Create focus during times of change and direct efforts toward value-added activities. * Analyze connections and implications of the technology related to customer journey. Make informed decisions using sound, customer-oriented criteria. Establish goals, develop reporting systems, create training materials, design process flows, and managing telephony systems. Identify priorities considering goals, needs, and current events. * Collaborate with the Decision Science team, sales management, Marketing team and the Transformation team (HLCC, apply flow, and emerging technology) to identify enhancements/opportunities that optimize lead generation driving incremental lead volume. Develop business/project plans to execute strategic initiatives in response to evolving business and economic trend, while leading cross-functional teams to ensure effective operational implementation. * Demonstrate strong mortgage banking subject matter expertise to drive collaboration with Training, Project Management, and Technical Developers. Define business requirements leading to technical solutions, enabling new business initiatives. Demonstrate knowledge of Telephony/Call Center Management and associated System technology. Required Qualifications, Capabilities and Skills: * Preferred College Graduate * Preferred 5+ years of mortgage sales experience, including Managing Sales Teams. Experience working in outbound sales and/or call center environment. * Expertise in mortgage banking processes and technology solutions * Leadership: Ability to build, motivate, and coach effective teams; foster continuous performance improvement. * Communication - excellent verbal and written skills; able to articulate goals, strategies and changes to diverse audiences.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, FP&AOverview We are seeking a Finance Manager to lead and support regional driver-based forecasting, revenue analysis, and variance tracking. This role will be pivotal in enhancing forecast accuracy, aligning regional insights with corporate models, and driving strategic financial decisions across business units. Key Responsibilities Forecasting & Variance Analysis - Lead monthly and weekly driver-based revenue forecasts across regions, ensuring alignment with corporate FP&A models and timelines. - Analyze forecast anomalies and variances, applying business logic and regional feedback to refine projections. - Deliver clear, concise, and insightful financial analysis to explain business trends and forecast variances to senior leadership, enabling informed decision-making. Regional Collaboration & Insight Gathering - Partner with regional finance teams to gather qualitative and quantitative inputs, including major business movements, one-off events, and saturation trends. - Facilitate feedback loops with regional stakeholders to improve forecast accuracy and model explainability. - Act as liaison between corporate and regional teams to ensure consistent application of forecasting methodologies and assumptions. Reporting & Automation - Deliver forecast outputs and variance analysis via Tableau and Power BI dashboards. - Support the rollout and refinement of AI-driven forecasting tools (e.g., RevAuto), including anomaly detection and holiday adjustments. - Contribute to the development of explainability models and scenario analysis frameworks. Strategic Planning & Process Improvement - Assist in long-range planning and strategic forecasting initiatives, including product-level and regional granularity. - Identify and implement process improvements to streamline forecasting cycles and enhance data transparency. - Support finance automation initiatives and contribute to the evolution of forecasting tools and methodologies. All About You: - Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred. - Experience in financial planning and analysis, preferably in a global or regional capacity. - Strong analytical skills with experience in driver-based forecasting, variance analysis, and financial modelling. - Proficiency in Tableau, Power BI, and Excel; familiarity with Hyperion and AI forecasting tools is a plus. - Excellent communication and stakeholder management skills, with a collaborative mindset.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $125,000 - $207,000 USD

**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Manager, FP&A Overview We are seeking a Finance Manager to lead and support regional driver-based forecasting, revenue analysis, and variance tracking. This role will be pivotal in enhancing forecast accuracy, aligning regional insights with corporate models, and driving strategic financial decisions across business units. Key Responsibilities Forecasting & Variance Analysis - Lead monthly and weekly driver-based revenue forecasts across regions, ensuring alignment with corporate FP&A models and timelines. - Analyze forecast anomalies and variances, applying business logic and regional feedback to refine projections. - Deliver clear, concise, and insightful financial analysis to explain business trends and forecast variances to senior leadership, enabling informed decision-making. Regional Collaboration & Insight Gathering - Partner with regional finance teams to gather qualitative and quantitative inputs, including major business movements, one-off events, and saturation trends. - Facilitate feedback loops with regional stakeholders to improve forecast accuracy and model explainability. - Act as liaison between corporate and regional teams to ensure consistent application of forecasting methodologies and assumptions. Reporting & Automation - Deliver forecast outputs and variance analysis via Tableau and Power BI dashboards. - Support the rollout and refinement of AI-driven forecasting tools (e.g., RevAuto), including anomaly detection and holiday adjustments. - Contribute to the development of explainability models and scenario analysis frameworks. Strategic Planning & Process Improvement - Assist in long-range planning and strategic forecasting initiatives, including product-level and regional granularity. - Identify and implement process improvements to streamline forecasting cycles and enhance data transparency. - Support finance automation initiatives and contribute to the evolution of forecasting tools and methodologies. All About You: - Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred. - Experience in financial planning and analysis, preferably in a global or regional capacity. - Strong analytical skills with experience in driver-based forecasting, variance analysis, and financial modelling. - Proficiency in Tableau, Power BI, and Excel; familiarity with Hyperion and AI forecasting tools is a plus. - Excellent communication and stakeholder management skills, with a collaborative mindset. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. **Pay Ranges** Purchase, New York: $125,000 - $207,000 USD

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, FP&A Overview We are seeking a Finance Manager to lead and support regional driver-based forecasting, revenue analysis, and variance tracking. This role will be pivotal in enhancing forecast accuracy, aligning regional insights with corporate models, and driving strategic financial decisions across business units. Key Responsibilities Forecasting & Variance Analysis * Lead monthly and weekly driver-based revenue forecasts across regions, ensuring alignment with corporate FP&A models and timelines. * Analyze forecast anomalies and variances, applying business logic and regional feedback to refine projections. * Deliver clear, concise, and insightful financial analysis to explain business trends and forecast variances to senior leadership, enabling informed decision-making. Regional Collaboration & Insight Gathering * Partner with regional finance teams to gather qualitative and quantitative inputs, including major business movements, one-off events, and saturation trends. * Facilitate feedback loops with regional stakeholders to improve forecast accuracy and model explainability. * Act as liaison between corporate and regional teams to ensure consistent application of forecasting methodologies and assumptions. Reporting & Automation * Deliver forecast outputs and variance analysis via Tableau and Power BI dashboards. * Support the rollout and refinement of AI-driven forecasting tools (e.g., RevAuto), including anomaly detection and holiday adjustments. * Contribute to the development of explainability models and scenario analysis frameworks. Strategic Planning & Process Improvement * Assist in long-range planning and strategic forecasting initiatives, including product-level and regional granularity. * Identify and implement process improvements to streamline forecasting cycles and enhance data transparency. * Support finance automation initiatives and contribute to the evolution of forecasting tools and methodologies. All About You: * Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred. * Experience in financial planning and analysis, preferably in a global or regional capacity. * Strong analytical skills with experience in driver-based forecasting, variance analysis, and financial modelling. * Proficiency in Tableau, Power BI, and Excel; familiarity with Hyperion and AI forecasting tools is a plus. * Excellent communication and stakeholder management skills, with a collaborative mindset. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $125,000 - $207,000 USD

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! Job Purpose The Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Branch Manager will perform in accordance with RMC's Mission, Vision and Shared Values. Why work at Regional? Regional offers competitive pay! We do our best to show that we value our team members! You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work? You will have promotion opportunities. We love to train our Assistant Managers into future Branch Managers! All full-time team members have access to our medical, dental, vision and 401(k) benefits! Pays an average of $72,000, this amount can vary based on your location and cost of living adjustments! Duties and Responsibilities Manages and inspires team members to perform to their full potential, thus driving branch profitability. Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight. Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals. Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers. Establish and build customer relationships through delivering exceptional service. Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors. Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business. Works with Recruiting and District Supervisors to address branch staffing needs. Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures. Oversees the following duties including but not limited to: Approves and closes loans, as necessary. Works with past-due customers by developing a plan for resolution. Delegates all collection activity on a daily basis and follows up to ensure completion. Process insurance claims for customers. Maintains proper insurance claims records and reports. Telephones and sends collection material to past-due customers, as needed. Accepts and posts payments. Processes and reviews loan documentation. Answers telephone, as needed. Completes month-end reporting. Approves branch expenses. Signs checks for branch expenses, loans and money remittances. Approves all supply requisitions. Verifies cash by balancing cash drawers and maintaining cash count record. Other duties as assigned by leadership. Minimum Qualifications High School Diploma or Equivalent 2 years of management experience or completion of required Management Trainee program. Valid Driver's License and access to a dependable automobile with liability insurance coverage. Must pass drug screen, criminal and credit background checks. Preferred Qualifications 1+ years of Consumer Finance experience. College degree a plus. Willingness to relocate for career advancement. Critical Competencies Demonstrated passion for customer service. Excellent written and verbal communication skills. Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers. Thrives in a pay for performance atmosphere. Proven ability to multi-task. High degree of integrity. Confidence. Sales mentality. Adaptable to an ever changing environment. Desire for career advancement. Problem solving skills. Empowers others. Emotional Intelligence. • Conflict Management skills. Working Conditions This position works in an office providing consumer loan products in person and over the phone. This position will occasionally require driving in his/her personal vehicle. The Branch Manager typically works more than 40+ hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage-hour law, which means that it is not eligible for overtime pay. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: ************************************************************************************************** Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! Job Purpose The Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Branch Manager will perform in accordance with RMC's Mission, Vision and Shared Values. Why work at Regional? * Regional offers competitive pay! We do our best to show that we value our team members! * You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work? * You will have promotion opportunities. We love to train our Assistant Managers into future Branch Managers! * All full-time team members have access to our medical, dental, vision and 401(k) benefits! * Pays an average of $72,000, this amount can vary based on your location and cost of living adjustments! Duties and Responsibilities * Manages and inspires team members to perform to their full potential, thus driving branch profitability. * Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight. * Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals. * Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers. * Establish and build customer relationships through delivering exceptional service. * Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors. * Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business. * Works with Recruiting and District Supervisors to address branch staffing needs. * Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures. * Oversees the following duties including but not limited to: * Approves and closes loans, as necessary. * Works with past-due customers by developing a plan for resolution. * Delegates all collection activity on a daily basis and follows up to ensure completion. * Process insurance claims for customers. Maintains proper insurance claims records and reports. * Telephones and sends collection material to past-due customers, as needed. * Accepts and posts payments. * Processes and reviews loan documentation. * Answers telephone, as needed. * Completes month-end reporting. * Approves branch expenses. * Signs checks for branch expenses, loans and money remittances. * Approves all supply requisitions. * Verifies cash by balancing cash drawers and maintaining cash count record. * Other duties as assigned by leadership. Minimum Qualifications * High School Diploma or Equivalent * 2 years of management experience or completion of required Management Trainee program. * Valid Driver's License and access to a dependable automobile with liability insurance coverage. * Must pass drug screen, criminal and credit background checks. Preferred Qualifications * 1+ years of Consumer Finance experience. * College degree a plus. * Willingness to relocate for career advancement. Critical Competencies * Demonstrated passion for customer service. * Excellent written and verbal communication skills. * Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers. * Thrives in a pay for performance atmosphere. * Proven ability to multi-task. * High degree of integrity. * Confidence. * Sales mentality. * Adaptable to an ever changing environment. * Desire for career advancement. * Problem solving skills. * Empowers others. * Emotional Intelligence. * • Conflict Management skills. Working Conditions This position works in an office providing consumer loan products in person and over the phone. This position will occasionally require driving in his/her personal vehicle. The Branch Manager typically works more than 40+ hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage-hour law, which means that it is not eligible for overtime pay. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: ************************************************************************************************** Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

HAB Bank is seeking a proactive and detail-oriented professional to manage its relationship with the Federal Home Loan Bank of New York (FHLBNY). This role is critical to supporting the bank's collateral operations, ensuring accurate documentation, and maintaining compliance with FHLB and regulatory standards throughout the loan closing and lifecycle. Position is 100% on site - no hybrid option. Key Responsibilities: Serve as the primary liaison with FHLBNY, managing all communications and documentation flow Oversee the collateral pledge process, including loan eligibility review, documentation verification, and reporting Ensure timely and accurate submission of loan schedules and collateral updates Maintain compliance with FHLB guidelines and regulatory requirements (OCC, FDIC, etc.) Collaborate with Lending, Compliance, and Operations teams to support loan closing and collateral onboarding Monitor changes in FHLB policies and ensure internal procedures remain aligned Benefits Medical, Dental, and Vision Insurance Paid Time Off and Paid Holidays 401(k) Retirement Plan Commuter Benefits Short-Term Disability (STD), Long-Term Disability (LTD), and Group Term Life (GTL) Salary Range: $65,000 - $75,000 Qualifications Skills & Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or related field 5+ years of experience in banking operations, loan closing, or regulatory compliance within a niche or commercial bank Deep understanding of FHLB collateral eligibility criteria and documentation standards Strong analytical skills with attention to detail in reviewing loan files and regulatory documents Proficiency in Excel and document management systems Familiarity with OCC, FDIC, and Basel III compliance frameworks Excellent communication skills and ability to coordinate across departments Strong organizational skills to manage deadlines and maintain audit-ready records

About the role The Financial Planning and Analysis (FP&A) team is responsible for facilitating corporate-level decision-making at Betterment, guiding company-wide financial planning, and scaling new and existing financial processes. They maintain the company's operating model, provide forward-looking analysis across the organization to support business outcomes, and analyze capital allocation decisions. This role will report into the Director of FP&A and join a tight-knit team that is an integral part of the organization. This group is a trusted advisor to business leaders to plan and project for the future but nimble when it comes to the conditions changing. This role is based out of our NYC office. For jobs based out of our NYC HQ, we require in-office attendance Monday through Thursday, weekly. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment's total compensation package for employees. * New York City: $130,000 - $150,000 We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits FSA/HSA, and 401(k) with employer match as well as a flexible PTO policy. This job may also be eligible for variable compensation in the form of a company incentive bonus. A day in the life * Build and own complex models, leading forecasting, budgeting, and long-range planning * Assist in our financial planning processes as the key FP&A partner to our People, Finance, and Legal teams * Lead key strategic projects utilizing your expertise in financial modeling and comprehension to provide insights, recommendations, and projections to senior management * Own unit economics models and serve as subject matter expert in conversations with business partners * Work cross functionally to understand and communicate results against plan, including monthly, quarterly, and annual reporting * Prepare materials for senior leadership, investor relations, and our Board to help bring an understanding of performance to all partners What we're looking for * Industry experience with budgeting / planning, financial modeling, and decision analytics (e.g. FP&A, corporate finance, investment banking, private equity) * Experience owning a standalone/line of business revenue model and serving as a business partner to cross-functional and senior business partners * Experience in building insights from scratch including sourcing, transforming, and presenting complex financial data * A history of collaboration having worked across a wider team to develop insights and reports * Driven self-starter who enjoys rolling up their sleeves and building complex financial models in Excel or similar tools * A knack for taking raw data, analyzing, drawing conclusions, and developing actionable recommendations * Undergraduate degree in finance / economics / accounting / mathematics preferred. * Experience in working with Netsuite, SQL, Salesforce, or Metabase a plus

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description: The Supervision Manager serves to ensure regulatory compliance and corporate mandates for all administrative, sales, and operational activities performed by registered associates. Primarily responsible for limiting risk and financial exposure to the business unit and the firm for registered associates located in call centers or financial centers. Responsible for day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution & enrollment review, trade correction, and complaint resolution. Additional responsibilities include development of advisor proficiency through supplemental training, active coaching & remediation of policy and procedure violations. Series 7, 66, 9/10 or equivalent required. The Supervision Management position will serve to ensure regulatory compliance and corporate mandates for all administrative, sales, and operational activities performed by Field Financial Services Advisors (FSA) roles in the Merrill Consumer Investments platform. This platform within the Consumer Banking & Investments has over 193 billion in assets under management. A predominate objective of the position is to limit risk and financial exposure to the business unit and the firm. The Supervision Manager (SM) reports to the Division Supervision Manager (DSM). The SM is a member of the Branch Leadership Team, along with members of the Centralized Supervision. The SM supports the Firm's business objectives and contributes to the line of business profitability by influencing Advisor business practices in ways that minimize regulatory and financial risk as well as uphold the Firms' reputation. Ultimately, the SM protects the Firm, helps growth business responsibly, and serves the client by proactively managing and mitigating risks. The Supervision Manager as a member of the branch leadership team, is responsible for a wide variety of delegated Supervision which includes administrative and business functions related to the regulatory supervisor's responsibilities for the parent and associate offices. The role functions independently, or with minimal guidance and supports the company's business objectives and contributes to branch office profitability by influencing Financial Advisor business practices in ways that minimize regulatory, financial and reputational risks. Responsibilities: Coach and drive good behaviors and best practices to operate within the company's risk controls and promote operational excellence. Use existing supervisory applications to complete quarterly registered representative review of each individual FSA location, ensuring compliance with all policies, procedures, settings and circumstances. Secondary locations are to be visited annually. Review, respond, and resolve Sales Practice customer complaints received verbally or in writing for Merrill edge. Assist in arbitration and legal matters. Perform client contact, as necessary. Review and maintain all Client, Compliance and Regulatory Incoming and Outgoing Correspondence Provide market and non-market action decisions. Review and approval of any events, such as, seminars, outside speaking engagements or media coverage conducted by FSAs. Monitor and review Investor Profile changes. Review Policy Settlements of a particular threshold to ensure settlements are within Firm Policy and Procedures. Monitor and review large trade and managed account enrollments Review exception requests for Control Securities and coordinate with Field FSAs. Monitor and manage registration, licensing and continuing education for advisors. Monitor and review client accounts for potential risk with regard to mutual fund trading, concentrated positions, active client reviews, and margin usage. Review Compliance 1028 exception items for potential exposure, and ensure timely and appropriate follow-up. Manage projects / initiatives to improve sales supervision and risk management. Monitor transactions for adherence to state registration requirements Monitor adherence to all established policies and procedures by registered representatives Escalate emerging risks within the enterprise risk framework to identify potential business concerns and/or breakdown in controls. Skills: Bachelor's Degree or equivalent work experience Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53) Familiarity with compliance and regulatory issues Strong auditing background with willingness to travel Strong leadership abilities, communication and delegation skills Familiarity with Microsoft Word, Excel, and PowerPoint Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures Strong time management and organization skills with the ability to prioritize appropriately Proven ability to build and retain strong interpersonal relationships Ability to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk Demonstrated strong and effective leadership style through clear communication and collaboration with other partners to make sound decisions with courage and conviction Required Qualifications: 2 years industry experience Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53) Desired Qualifications: Strong leadership abilities, communication and delegation skills Familiarity with Microsoft Word, Excel, and PowerPoint Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Compliance **Job Description:** **Why Work with Us?** At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization. **The Ideal Candidate** The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we're looking for someone with an entrepreneurial mindset-someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. **Curious about this Team's Structure?** The US Privacy Team consists of a Privacy Compliance Relationship Manager team, a Data team, Regulatory Change Management team, and Privacy Events and Complaints team. This role is for the Privacy Compliance Relationship Manager team. An excited great career growing opportunity with a fantastic team and supportive management in place! Interested in growing transferable Privacy Act skills in your next position? This is the place, go no further! Apply today! The **Compliance Business Oversight Manager** provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction. **Depth & Scope:** + Works independently and is accountable for managing a specialized Compliance function or area + Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates + Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise + Provides guidance and support to analysts on matters related to portfolio and specialty + Typically a subject matter expert for a key functional Compliance area and business + Contact for business management, dealing with non-routine information + Manages/assists with regulatory reviews including inquiries, audits, and exams + Identifies and leads problem resolution for project/program complex requirements related issues at all levels **Education & Experience:** + Undergraduate degree or equivalent work experience + 7+ years of experience **Preferred Skills:** + **Proficient knowledge of a variety of products and services, systems, and compliance advisory standards, procedures, and privacy laws, rules, regulations, and controls** + **Knowledge of risk management environment, standards, and regulations** + **Skills in using computer applications including MS Office** + **Ability to communicate effectively in both oral and written form** + **Ability to work collaboratively and build relationships** + **Ability to work successfully as a member of a team and independently** + **Ability to exercise sound judgment in making decisions** + **Ability to analyze, organize and prioritize work while meeting multiple deadlines** + **Ability to handle confidential information with discretion** + **Must be willing to work in the office 4 days a week.** + **IAPP US Certification (a plus, not required)** + **Regulatory Compliance Certifications (a plus, not required)** + **Law Degree (a plus, not required)** **Customer Accountabilities:** + Proactively advises the business of new and changed Compliance regulatory and/or policy changes + Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues + Contributes to the development and implementation of Compliance programs + Guides partner through the development, implementation, oversight and management of effective Compliance Programs + Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance + Represents Compliance on internal or external committees relating to designated business activities as required + Delivers relevant subject matter expertise and Compliance advice to business management + Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices + Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis + Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate **Shareholder Accountabilities:** + Actively assists in developing Compliance Team procedures + Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework + Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion + Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate + May provide review and content in the development of annual awareness training + Manages the risk assessment process for assigned businesses + Protects the interests of the organization, our customers and our communities - identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues + Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience + Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements + Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts + Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite **Employee/Team Accountabilities:** + Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest + Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business + Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques + Participates in personal performance management and development activities, including cross training within own team + Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities + Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices + Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships + Contributes to a fair, positive and equitable environment that supports a diverse workforce + Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel - Occasional + International Travel - Never + Performing sedentary work - Continuous + Performing multiple tasks - Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds - Occasional + Sitting - Continuous + Standing - Occasional + Walking - Occasional + Moving safely in confined spaces - Occasional + Lifting/Carrying (under 25 lbs.) - Occasional + Lifting/Carrying (over 25 lbs.) - Never + Squatting - Occasional + Bending - Occasional + Kneeling - Never + Crawling - Never + Climbing - Never + Reaching overhead - Never + Reaching forward - Occasional + Pushing - Never + Pulling - Never + Twisting - Never + Concentrating for long periods of time - Continuous + Applying common sense to deal with problems involving standardized situations - Continuous + Reading, writing and comprehending instructions - Continuous + Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. \#LI_AMCBCorporate **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries. Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone. To learn more about Uphold, please visit ******************* The Opportunity Uphold is seeking a highly experienced Fraud Investigations Manager to lead and oversee the day-to-day operations of our Fraud Investigations team. This role is responsible for managing Fraud Investigators and Analysts, driving high-quality, in-depth investigations, and continuously improving investigative standards and outcomes. The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment. Key Responsibilities Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations Oversee day-to-day investigative workflows, case queues, and escalation management Drive in-depth, high-quality fraud investigations across multiple products and channels Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies Develop and maintain investigation standards, playbooks, and quality assurance frameworks Provide coaching, feedback, and performance management to build a high-performing investigations team Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams Support audits, regulatory inquiries, and internal reviews related to fraud investigations Qualifications & Requirements 10+ years of experience in fraud prevention and fraud investigations 5+ years of experience in a fraud investigations or fraud prevention leadership role Proven experience managing and developing fraud investigation teams Strong knowledge of fraud typologies, investigative techniques, and case management best practices Experience operating in fintech, financial services, payments, or digital asset environments preferred Excellent analytical, decision-making, and problem-solving skills Strong written and verbal communication skills, with the ability to document complex investigations clearly Comfortable working in a fast-paced, evolving regulatory and risk environment Preferred Skills Experience with crypto, blockchain, or Web3-related fraud investigations Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms Experience supporting regulatory exams or law enforcement requests Data-driven mindset with experience leveraging metrics to improve investigative outcomes Reporting Structure Reports directly to the VP of Fraud Prevention EEOC Employer Statement Uphold is an Equal Opportunity Employer that does not discriminate on the basis of race, colour, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

Job DescriptionSalary: Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries. Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone. To learn more about Uphold, please visit ******************* The Opportunity Uphold is seeking a highly experienced Fraud Investigations Manager to lead and oversee the day-to-day operations of our Fraud Investigations team. This role is responsible for managing Fraud Investigators and Analysts, driving high-quality, in-depth investigations, and continuously improving investigative standards and outcomes. The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment. Key Responsibilities Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations Oversee day-to-day investigative workflows, case queues, and escalation management Drive in-depth, high-quality fraud investigations across multiple products and channels Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies Develop and maintain investigation standards, playbooks, and quality assurance frameworks Provide coaching, feedback, and performance management to build a high-performing investigations team Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams Support audits, regulatory inquiries, and internal reviews related to fraud investigations Qualifications & Requirements 10+ years of experience in fraud prevention and fraud investigations 5+ years of experience in a fraud investigations or fraud prevention leadership role Proven experience managing and developing fraud investigation teams Strong knowledge of fraud typologies, investigative techniques, and case management best practices Experience operating in fintech, financial services, payments, or digital asset environments preferred Excellent analytical, decision-making, and problem-solving skills Strong written and verbal communication skills, with the ability to document complex investigations clearly Comfortable working in a fast-paced, evolving regulatory and risk environment Preferred Skills Experience with crypto, blockchain, or Web3-related fraud investigations Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms Experience supporting regulatory exams or law enforcement requests Data-driven mindset with experience leveraging metrics to improve investigative outcomes Reporting Structure Reports directly to the VP of Fraud Prevention EEOC Employer Statement Uphold is an Equal Opportunity Employer that does not discriminate on the basis of race, colour, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.