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The differences between porters and floor staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a floor staff has an average salary of $33,187, which is higher than the $29,861 average annual salary of a porter.
The top three skills for a porter include excellent guest, dexterity and customer service. The most important skills for a floor staff are POS, phone calls, and cleanliness.
A porter is responsible for managing the building's cleanliness and orderliness, together with the cleaning maintenance team. Duties of a porter include ensuring the premises' safety, operating cleaning tools and equipment, and performing basic troubleshooting for defective machines. Other tasks include assisting visitors with their inquiries, leading clients to the appropriate departments, adhering to the highest safety standards and procedures, and answering maintenance calls. A porter must have excellent time-management and multi-tasking skills to ensure daily smooth operations.
The duties of floor staff depend on their line of work or industry of employment. In restaurants and similar establishments, floor staff is in charge of performing support tasks for the wait staff. They typically serve food to patrons, clean and set tables, help in processing payments, monitor the supplies, and maintain the cleanliness of different areas. They may also assist customers by escorting them to their tables, answering inquiries, and delivering their bills. Furthermore, should there be any problems, the floor staff must report to the manager right away.
Porters and floor staff have different pay scales, as shown below.
| Porter | Floor Staff | |
| Average salary | $29,861 | $33,187 |
| Salary range | Between $23,000 And $37,000 | Between $21,000 And $50,000 |
| Highest paying City | Seattle, WA | - |
| Highest paying state | Alaska | - |
| Best paying company | Community Housing Innovations | - |
| Best paying industry | Retail | - |
There are a few differences between a porter and a floor staff in terms of educational background:
| Porter | Floor Staff | |
| Most common degree | High School Diploma, 51% | Bachelor's Degree, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between porters' and floor staff' demographics:
| Porter | Floor Staff | |
| Average age | 49 | 49 |
| Gender ratio | Male, 86.2% Female, 13.8% | Male, 50.9% Female, 49.1% |
| Race ratio | Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 24.7% Asian, 4.9% White, 52.9% American Indian and Alaska Native, 1.3% | Black or African American, 12.2% Unknown, 4.4% Hispanic or Latino, 21.2% Asian, 5.1% White, 55.5% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 5% | 5% |