Portola Hotel & Spa at Monterey Bay jobs - 76 jobs

JOB DESCRIPTION: The primary duties of the Front Office Manager in successfully running the Front Office Department by ensuring guest satisfaction and employee productivity by enforcing and monitoring company policy and procedures. Will be responsible for the management of staff during assigned shift and ensure that all reporting, guest requests and other hotel matters are completed in a timely manner. The Front Office Manager is also expected to oversee the day-to-day activities at the front desk, PBX, bell desk, concierge, and garage with indirect responsibility to the other department operations. THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. • Act as Manager on Duty when and where necessary. • Ensures the smooth and efficient operation of the Front Office, including Front Desk/Concierge/Guest Services/Porters/Garage. • Respond to all guest requests, problems, complaints and/or accidents arising in person. Ensure swift follow up to ensure completed guest satisfaction. • Responsible for departmental staffing including interviewing, hiring, training, scheduling, supervision, development, motivation, recognition, counseling, discipline and maintaining capable and qualified personnel. • Assists the Director of Rooms with preparing and completing bi-monthly payroll for processing. • Assists with registering and settling guest accounts; valet and luggage assistance; and make and/or modifying reservations; hotel operator functions. • Inspire, engage, and motivate Rooms Division personnel according to hotel standards. • Coordinates with the Housekeeping Department to confirm that all room inspections have been completed to the Portola Hotel & Spa's standards. • Ensures that staff is knowledgeable of all hotel features, room types, layouts, and overall services provided. • Maintains complete knowledge of daily house count and expected arrivals/departures, and room availability. • Ensures that all Portola Hotel & Spa's Standard Operating Procedures (SOPs) are followed by staff. • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. • Maintain quality database of guest preferences, habits, special dates through Opera PMS. • Collaborate with the Reservations and Sales department to maximize occupancy and room revenue. Monitor fluctuations in business levels. • Complete the daily, weekly, and monthly reforecast as requested. • Support and promote hotel and company programs, policies and procedures. Review schedule daily to ensure staffing levels meet the needs of the business. • Regularly conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. • Monitor labor expenses daily and weekly through schedule approval process and ensure budgeted or forecasted approved productivity. • Prepare supervisors and employees for succession through development of their need areas. • Operate all aspects of the Front Office and related computer systems, including software maintenance, report generation and analysis, and simple programming. • Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use. • Coordinate all aspects of the ongoing implementation of the Portola Hotel & Spa's philosophy of service and ensure Portola Hotel & Spa's culture is being lived, trained, and practiced every day. • Monitor all V.I.P.'s, special guest requests and ensure systems are in place to monitor and deliver outstanding service. • Develop and maintain relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service. Respond to guest comments effectively and promptly and follow through to ensure resolution is reached. • Responds to and resolves any guest issues or emergency situations. Supervises all Front Office staff and delegates tasks as necessary. Promotes, supports and enforces hotel programs, policies and procedures. Projects a professional, friendly and courteous image to guest, patrons and staff. • Complete projects and other duties in a timely manner as requested or required by the Director of Rooms. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. The Ideal Candidate will: • Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality. • Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers. • Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. • Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by employees and guests alike. • Must be able to maintain confidentiality of information. • Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. • Have the ability to perform various physical tasks during the work shift; strong and quick problem-solving ability. • Have strong communication skills, written and verbal. • Possess excellent technical, conceptual, and financial skills. • Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs. ADDITIONAL RESPONSIBILITES: Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees. Qualifications EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS: High School Diploma or equivalent - Required Four (4) College Degree - Preferred - Hospitality Degree a plus REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: • Proficiency in using various computer software programs, Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment • Detail oriented and comfortable working in a fast-paced environment • Excellent time management and organizational skills • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. PREVIOUS EXPERIENCED REQUIRED: Minimum five (5) years related working experience in Hospitality; two (2) years of management experience required.

Job Responsibilities: Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP. Conduct Site Tours when needed in a pleasant and professional manner. Display a high level of integrity and professionalism at all times when dealing with guests and employees. Maintain accurate Group Rooms Inventory for all blocks. Ensure the accuracy of group rooms from creation to departure, to provide accurate billing for group rooms. Be the main point of contact at the hotel for Group Clients; assisting with Group Block changes, Rooming Lists, Billing, Deposits, Payments, etc. Generate and distribute Group Resumes prior to group's arrival to all department heads with necessary group information. Conduct Site Tours when needed in a pleasant and professional manner. Proficient in entering Group Rooming Lists into the hotel's PMS system (Opera Cloud). Be the department's communications hub, ensuring the flow of messages and info within the department and externally between hotel departments, customers and vendors. Generate and assist with VIP Reservations for top VIP Clients, when requested by Sales Directors or General Manager. Manage all Sales Office Supplies and maintain accurate inventory of supplies. Welcome callers and visitors graciously in a professional manner and handle requests promptly. Coordinate and assist with customer events. sales appointments, site visit preparation and ability to stand-in on behalf of Sales Directors. To perform duties in a timely manner: general correspondence within 24 hours, projects within the specified deadline. Ability to maintain all sales files in accordance with established procedures and standards. Maintain the Sales Office in a neat and orderly manner Organizes in-house deliveries for Welcome Amenities & note cards/letters, or any special instructions, etc. as needed and as requested per clients. Additional tasks include assisting with marketing tasks, client events, and solicitation projects. Qualifications: High School graduate or G.E.D. equivalent. Experience with Group Sales computer systems (Opera Sales & Catering) Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time. Negotiation skills is a plus Self-starter results-oriented team player and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic evolving environment Benefits: 401(k) (after 1 year of employment Health, Dental, Vision insurance and more! Paid time off Sick-Pay (up to 72 hours per calendar year) Schedule: Primarily business hours Weekend & Evening availability when needed Our post-offer background check process includes a background check

Job DescriptionDescription: The Retail Associate is responsible for the sale and service of the retail operation. The person in this role is responsible for maintaining the stock levels and presentation of the merchandise. The Retail Associate should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. This person must understand how to effectively recommend products to meet the needs of our guests. ESSENTIAL FUNCTIONS Assist with generating purchase orders, coding invoices and keeping the spa checkbook current. Run stock and inventory reports and make order suggestions based on PAR levels and guest demand. Assist with regular store inventories. Actively promote and provide detailed descriptions of retail products and special promotions. Proactively assist guests with retail selections and process their payments. Assist with receiving, tagging and displaying merchandise. Regularly create and change product displays to promote various products and holidays. Maintain retail area of the spa in a clean and orderly manner. Actively promote spa services, programs, and resort events. Work in a Spa Concierge capacity as needed assisting with spa reception and reservations. Assist with training new spa associates on product knowledge. Facilitate online sales, special promotions and mail orders. Maintains helpful, cooperative relationships with co-workers. Maintains standards of excellence in a professional image and service. Able to work holidays, weekends, mornings and evenings as needed. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives. Performs other duties as directed, developed or assigned. Requirements: QUALIFICATIONS Two years experience in a retail related field. High School Diploma or GED equivalent Excellent communication, listening and Strong computer skills. Must have enthusiasm and possess excellent customer service skills Must possess basic math and cash handling skills Excellent eye for detail, ability to multi-task and work in a fast-paced environment Must be a team player Able to work holidays, weekends, mornings and evenings as needed Ability to communicate in English with vendors, guests and staff to their understanding Essential: Maintain a professional appearance & demeanor Ability to maintain discretion and confidentiality of all guests and hotel information Able to make decisions and is solution oriented Strong client/guest service skills Excellent writing, speaking, and organizational skills Ability to remain calm under pressure. Ability to work as a team or work independently. Desirable: Knowledge of SpaSoft Knowledge of San Diego culture and activities Bilingual PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Frequently needs to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary: $20 per Hour

Design, create, and produce visual assets within Hotel brand guidelines for the following: in-house collateral; printed brochures, fliers, cards, and branded materials; digital display banners, monthly e-blasts/newsletters and promotional online content; presentations and content for client partnerships. Plan and execute marketing campaigns & strategies across multiple channels, including email, social media, website, and events with the goal of generating hotel bookings, building and increasing guest loyalty and increasing total revenue for the hotel & restaurant. Create and maintain a social media content calendar, ensuring a consistent brand message across all channels. Analyze data and metrics to measure the success of marketing efforts and identify areas for improvement. Stay up-to-date with industry trends and advancements, recommending new and innovative ways to reach customers. Collaborate with cross-functional teams, including sales and operations to create integrated campaigns. Manage and maintain the hotel/restaurant's websites (and online listings), ensuring they are optimized for and provide accurate information and a positive user experience. Ensure all marketing materials are on-brand, accurate, and compliant with relevant regulations (GDPR, etc). Social Influencer lead management, active outreach, promotion and campaign development and main point of contact. Plan and execute email marketing campaigns, including design, content creation, copywriting and data analysis. Requirements: 5+ years of experience in brand and digital marketing Excellent written and verbal communication skills Strong project management and organizational skills Familiarity with marketing analytics tools and techniques Experience managing social media accounts and executing social media campaigns Strong email design and content creation skills Ability to work independently and as part of a team Ability to work under tight deadlines and prioritize multiple projects Schedule: 8 hour shift Day shift Holidays Monday to Friday Weekends as needed

Responsibilities Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor Clean and sanitize dishes, glass, and silver using the dishwashing machine; load and unload dishware and flatware from dishwashing machine and store properly. Clean and sanitize all ovens, steam kettles, mixers and other kitchen equipment as well as all kitchen drains, sinks, floors, and walls; clean, dust, seep, mop, polish, scrub, wash, strip, and buff kitchen and pastry shop production areas and hallways Clean and sanitize all pots, pans, and kitchen utensils using the correct cleaning and rinsing solutions Safely set-up, clean, and utilize the silver burnishing machine to clean, polish, sort, and transport silver following a daily or weekly schedule; place damaged or excessively worn pieces in a designated area for repair Safely utilize and store all cleaning compounds, chemicals, and materials including soaking solution utilizing the correct protective clothing Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing Rack and spray all racked items with hot water to loosen and remove food residue Sort, soak, and wash/re-wash silverware Empty and maintain trashcans and dumpster area Clean and mop all areas in assigned departments Dispose of glass in the proper containers Break down cardboard boxes and place them and other recyclables in the recycle bin Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications Protect company assets Speak with others using clear and professional language Develop and maintain positive working relationships with others; support team to reach common goals Ensure adherence to quality expectations and standards Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Reach overhead and below the knees, including bending, twisting, pulling, and stooping Perform other reasonable job duties as requested by Supervisors Qualifications High school education or equivalent experience One year previous experience in a luxury Food and Beverage outlet The ability to have strong communication skills between co-workers and guests. Successful candidate must possess legal work authorization in the United States Benefits Health, Dental, and Vision insurance 50% Medical Insurance Coverage w/ dental & vision and other ancillary benefits opt-ins Sick Pay & Paid Holidays Employee Meals and Discounts Schedule 8 hour shift Day shift Holidays Monday to Friday Weekend availability

Job DescriptionDescription: Performs professional nail, hand and foot services in a safe and professional manner and in accordance with Rancho Valencia protocol and California State Board requirements. Provide uncompromised attention to guest/member service. Must possess a thorough knowledge of hand and foot massage techniques and neat application of polish including French manicures and Shellac. Must possess excellent cleanliness and sanitation skills and be willing to train in Rancho Valencia's specific menu of treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide nailcare programs personalized to each of our guests. Must hold and maintain a current California state license. ESSENTIAL FUNCTIONS Performs nailcare services on guests using safe and professional techniques and in a safe, comfortable, and hygienic manner. Ensuring clients comfort and discreet draping at all times. Uphold all standards of sanitation and sterilization as directed by California State Board requirements. Provide consistent professional nail treatments in accordance with Rancho Valencia protocols and Forbes 5-star standards. Maintains an ample inventory of all products in treatment room necessary to perform all nail services. Sanitize and clean working area after every service. Sanitize and clean working area at the end of the shift and prepare the room for next day or the next shift. Maintains all implements for performing manicures, including clippers and cuticle trimmers. Sterilize all implements after every use. Arrive on time for schedules shifts, greet guests promptly for their service, and perform the treatment within the appropriate time allotted for the service. Offer flexibility with schedule of availability to meet the variable demand for nail services. Maintain a professional appearance and demeanor. Comply with Rancho Valencia grooming standards at all times. Prepare treatment rooms to protocol. Perform prep work, properly clean and restock treatment rooms and complete side work duties as assigned. Maintain a thorough knowledge of all treatments on the spa menu including indications, contraindications, and protocols. Possess a thorough knowledge of all professional products used including ingredients and contraindications. Actively promote spa and fitness offerings and retail products for homecare to guests. Properly care for equipment and report any maintenance concerns. Use the proper amount of product per the treatment protocol to assist with cost controls. Attend mandatory team meetings and trainings, attend all Forbes trainings. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements. Participates in and supports Rancho Valencia's efforts towards community service, sustainability and environmental initiatives. Communicate with management any and all occurrences involving staff or guests that require attention. Handle concerns professionally and courteously. Maintain a positive attitude and contribute toward a quality work environment. Assist in all areas of the spa operation as requested by management.. Requirements: QUALIFICATIONS Required California State Board License. Communicates clearly in English with guests, staff, and vendors to their understanding. Excellent eye for detail, ability to multi-task and work in a fast-paced environment. Available to work holidays, mornings, evenings and weekends. Minimum 5 years of experience. SKILLS Required Ability to maintain discretion and confidentiality of all guests and hotel information. Ability to remain calm under pressure. Ability to work as a team and independently. Enjoy working with people and possess a friendly, customer service orientation. Excellent communication skills and basic computer knowledge. Desirable Previous experience in a luxury, Forbes 5-star work environment. Advanced knowledge of skin and nail disorders, indications and contraindications. PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Frequently needs to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer. Primary Objective of Houseperson Position To contribute to an attractive and clean hotel in accordance with the standards of Bartell Hotels by providing public space cleaning of customer floors, hallways, service areas and outside grounds. Assist Room Attendants with all supplies necessary for smooth operation of department Responsibilities Maintains the overall cleanliness of the hotel's public space by cleaning all assigned areas thoroughly on a daily basis Cleans public areas including; floors, carpets, restrooms, lobbies, hallways, vending areas, service areas, stairwells, fitness center, grounds and any other areas needed for cleaning Cleans and polishes floors, windows, mirrors, vending machines, and ice machines Vacuums, shampoos, and removes gum spots from carpets as required Removes all litter from public space Dusts all spots thoroughly Distributes linen and supplies to Room Attendants and performs other cleaning duties as required Prevents any damage to hotel property by exercising proper caution with chemicals Maximizes job efficiency and neat, orderly appearance by maintaining well-stocked and clean supply cart and linen closet Maintains vacuum cleaner by replacing and/or emptying bag daily, cleaning and placing according to S.O.P.'s Insures the rapid maintenance and repair of hotel equipment by reporting all maintenance requests in a timely and efficient manner Completes work projects as assigned by supervisor and management Minimizes safety hazards by following all safety rules and procedures Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Other duties may be assigned as needed Physical Demands & Work Environment While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 75 pounds. The employee must also be able to go up and down a flight of stairs while carrying 75 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate.

Description: The Wellness Administrative Coordinator provides essential administrative and operational support to the Director of Wellness and the leaders of the Spa, Fitness, and Racquet departments. This highly organized and proactive individual plays a key role in streamlining communication, managing recurring backend processes, and ensuring consistency across all areas. Core responsibilities include purchasing and invoice tracking, payroll support, internal scheduling logistics, interdepartmental communication, inventory coordination, and training documentation. This role also supports project tracking, guest experience tools, and vendor management tasks. The Wellness Administrative Coordinator works cross-functionally to enhance workflow, assist leadership teams, and help maintain operational excellence across all wellness departments. ESSENTIAL FUNCTIONS Duties include but are not limited to: 1. Process and track purchase orders and invoices across Spa, Fitness, Racquet and Retail departments. 2. Manage and distribute inventories of guest supplies, uniforms, and linens. 3. Ensure back-of-house spaces, including stockrooms, remain clean, organized, and well-maintained. 4. Maintain departmental checkbooks and assist with General Ledger preparation tasks. 5. Support payroll-related functions for specific departments as assigned. 6. Input in-house guest preferences and dietary restrictions into the booking system. 7. Organize provider scheduling documents and support shift coverage communication. 8. Assist with onboarding processes, including user requests, uniform ordering and distribution, training schedules, locker assignments and orientation scheduling. 9. Liaise with Accounting and Engineering for routine administrative support; act as the primary liaison between Spa and Maintenance. Maintain a tracking system to monitor engineering requests and ensure timely resolution through the system. 10. Assist with planning, logistics, and follow-up for wellness events, member mixers, and spa promotions. 11. Maintain shared calendars and departmental task trackers for ongoing projects. 12. Attend assigned meetings to support communication and alignment across departments. 13. Participate in cross-department walkthroughs and follow up on assigned action items. 14. Maintain a professional appearance and demeanor in all guest and team interactions. 15. Foster a collaborative and respectful work environment across departments. 16. Monitor and maintain accurate membership databases to ensure records are up to date and aligned with department needs. 17. Maintain and update resort reference documents such as phone lists, provider qualification sheets, and treatment overview guides. 18. Create and edit basic spreadsheets, presentations, and internal documents as requested. 19. Actively participates in safety programs, abiding by all injury reporting and safety behavior requirements. 20. Participates in and supports Hotels' efforts towards sustainability initiatives. 21. Perform other duties as directed or assigned by leadership. Requirements: QUALIFICATIONS Required 1. 2+ years administrative, operations, or hospitality experience. 2. Proficient knowledge in computer applications. 3. Strong attention to detail and organizational skills. 4. Excellent written and verbal communication. 5. Ability to manage multiple priorities in a fast-paced service environment. 6. Strong understanding of or interest in spa, fitness, and/or racquet operations preferred. 7. Valid California Driver's License SKILLS Required 1. Ability to work under own initiative in a fast-paced environment. 2. Strong interpersonal skills. 3. Proficient with all Microsoft Office programs. Ability to maintain discretion and confidentiality of all guests and hotel information TRAVEL REQUIRMENTS Travel is not required of this position. PHYSICAL DEMANDS 1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities. 2. Constant need to perform the following physical activities: grasping, turning, finger dexterity. 3. Occasional need to stand for long periods of time. 4. Lifting/carrying up to 15 lbs. frequently and 25 lbs. occasionally. 5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. 6. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Responds to and resolves any guest service issues or emergency situations. Supervises all staff and delegates tasks as necessary. Responsible for the recruitment and selection, as well as training and development of all staff on product knowledge. Oversees staff in the Restaurant ensuring proper uniform, appearance and break coordination. Assist in bussing, serving, bartending and covering for meal breaks and rest periods when needed. Provide coaching and counseling to employees as needed to ensure optimum performance Promotes, supports and enforces hotel programs, policies and procedures. Responsible for communicating clearly and directly with employees concerning specifications, policies and procedures, including the sale and service of alcoholic beverages. Review schedule daily to ensure staffing levels meet the needs of the business Ensure that all opening, side work and closing duties are performed in accordance to standard operating procedures. Responsible for receiving and operating a bank. Responsible for accepting payment from guests and making change as necessary. Ensures shift closing procedures are followed consistently by all assigned cashier and service staff in accordance with Accounting Standard Operating Procedures. Communicates consistently with Engineering and/or IT to ensure that all Restaurant equipment is working properly. Communicates consistently with the Kitchen to ensure that cooks are keeping up with demand and consistency for product. Maintains consistent, direct communication with the F & B Director to address operational challenges. Responsible for keeping the work area and surroundings clean using sanitation standards. Projects a professional, friendly and courteous image to guest, patrons and staff. Qualifications EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS: High School diploma or equivalent. A 2-year associate's degree or 4-year bachelor's degree in a relevant field of study enhances prospects for employment and advancement. Must possess unexpired Serve Safe and TiPS credentials that certify in depth knowledge and application of proper food handling and sanitation, as well as responsible sale and service of alcohol. REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: Leadership: Must possess ability to motivate and supervise the outlet teams, in addition to handling general complaints, last-minute schedule changes, kitchen challenges and inventory issues. Demonstrates loyalty and commitment to Portola Hotel & Spa's Purpose, Values, and Commitments. Must have strong interpersonal and diplomacy skills with the ability to maintain a calm and professional demeanor under pressure. Organization: Must be able to stay focused during busy times and delegate tasks to employees to keep business running smoothly. Office Administration: Must possess general office administration skills, including but not limited to Microsoft Office computer applications. Prefer experience with managing schedules and payroll. PREVIOUS EXPERIENCED REQUIRED: A minimum of five or more years of progressive hands-on F & B supervisory experience from high volume, full-service restaurant outlet; fine dining with knowledge of food and wine pairings preferred.

Job DescriptionDescription: The Human Resources Coordinator and Staff Ambassador is the primary contact for new employee onboarding and general employee communications. The person is this role will be well versed on the generalities and basics of our Health Benefits plans, 401k offerings, employee discounts and will always have Human Resources leadership support for more complex related matters. Another key focus for this role is the Employee Program beginning with New Hire welcome communications, preparing the new employee with first day expectations, later offering the property tour and test and will always urge and encourage the adherence to FORBES Five Star standards. The person in this role leads the administrative and clerical support for the HR department including but not limited to creating documents, basic spreadsheets, presentations and flyers. The person in this role maintains personnel, compliance and medical files in accordance with specific legal guidelines and is a liaison for staff assisting sharing of messages and offering employees assistance with basic paperwork such as change of address, direct deposit and similar. The best candidate is proficient with all basic Microsoft Office applications, has a polished demeanor and professional phone manner. The person in this role takes direction well, is motivated to learn, appreciates being in a support role and has a “service heart”. Bilingual: Spanish - English communication skills and Experience in a hotel or resort environment REQUIRED Essential Functions Warmly and professionally serves as the employee Staff Ambassador and first impression for the Human Resources Office both in person and by telephone. Guides Corporate center visitors following Five star standards Assists in greeting candidates, conveys job opening information and shares application instructions to candidates, both in-person, via email and by phone. As directed by HR leadership, contacts email applicants by phone to invite for in-person interviews. Schedules interviews as directed. Monitors candidate wait times and escalates to HR leadership when needed. Informs newly hired individuals of grooming and uniform requirements, sends welcome emails to new guest facing employees prior to arrival of first day Responsible for first day On-boarding of non-exempt employees including new hire employee tour. Serves as the lead for the RV 101 program including but not limited to leading tour, administering tests, tracks employee attendance, and tests scores. Uploads new hire and “qualifying event” data into Navigator, electron benefits system Assists with new and updated health enrollment as requested by employees Performs quality checks of benefits-related data and runs Navigator reports by weekly deadline Follows up on employee incomplete or incorrect enrollments. Serves a liaison between employee and broker regarding benefits claim challenges or service-specific question. Escalate to HR leadership as appropriate Responds to general benefits inquiries from managers and employees explaining basic plan offerings and restrictions. Escalates high level questions to HR leadership. Following directive from HR leadership, produces confirmation letters to employees for all Leaves of Absence; completes related forms including but not limited to State disability applications Assists with the open enrollment process. Uses USPS and FedEx as need to mail applicant notifications, employee communications and other business materials as requested Maintains personnel files, medical files and other records in compliance with labor laws. Maintains, tracks and logs information for both internal and legal compliance Updates employee communication boards; distributes internal communications; checks department mailbox at least twice daily. Maintains confidentiality and discretion at all times and uses good judgment when matters must be escalated to a superior. Responsible for coordinating employee birthday cards, sympathy and celebratory gestures, in precise timing and within established financial budget Prepares and maintains proper supply of operating materials including but not limited to new hire packets, health benefit booklets, 401k plan materials Maintains and updates all resort documents such as phone lists, organizational charts, green schedule, parking map and hours of operation. Prepares flyers, announcements and printed communications as directed Tracks employee responses to meetings and events Creates basic spreadsheets, PowerPoint presentations and other Word documents as directed. Monitors office supplies, checking periodically and submitting a purchase request to the Director on a monthly basis. Assists employees with basic forms such as change of address, vacation requests and similar Maintains “take one” pockets throughout property and adds new documents and forms to the electronic database. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements: Qualifications Required: Associate degree in HR or related field, but a minimum of 2-year recent work experience and/or other training/certification may be substituted for the education. Ability to communicate in English with staff, vendors and guests, to their understanding Desired Experience in a hotel or resort environment SKILLS Required Bilingual - Spanish - English communication skills Strong written and verbal communication skills Must have polished communication and good judgment on matters requiring confidentiality and discretion. Basic ability using Word, Power Point, Outlook and Excel Strong organizational and planning skills Ability to remain calm under pressure, and resolves problems using good judgment. Ability to handle several projects simultaneously while maintaining detailed and accurate work. PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Must be able to sit for long periods of time. Must be able to view computer screen and utilize keyboard for majority of shift. Lifting/carrying up to 15 lbs. frequently and 25 lbs. occasionally. Ability to move about the property on foot, in order to interact with other departments and visit employee work areas Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary: $24.00 - $26.00 per hour based on experience.

Our Next Family Member In the role of a Cafe Supervisor, you are a hospitality first people person who is a positive contributor to the team environment, works cohesively with others to deliver exceptional experiences to our customers, and is a multi-tasker and a go-getter. Responsibilities Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Gene's Maintains a calm and professional demeanor during periods of high volume and supports the team in doing the same Anticipates customer/guest and café needs by constantly evaluating the environment, operations, and customer cues Delivers exceptional customer service by acting with a “customer comes first” attitude and building genuine connections with each individual who comes through the door Discovers and responds to customer needs in a timely and thoughtful manner Communicates clearly and effectively with the store manager regarding operations, staffing, inventory, and customer feedback so the team can respond as necessary Leads the team on shift by setting expectations, offering guidance, and supporting partners to perform at their best Assists with training new team members by positively reinforcing successful performance and providing respectful, encouraging coaching as needed Contributes to a positive team environment by recognizing changes in partner morale or performance and communicating them to the store manager Assists with scheduling needs, including shift coverage and adjustments, as directed by management Oversees inventory by monitoring stock levels, rotating product, minimizing waste, and communicating ordering needs Assists with ordering coffee, food, and café supplies to ensure availability and smooth daily operations Follows all hotel operational policies and procedures, including those for cash handling, safety, and security, to ensure the safety of all partners during each shift Maintains a clean, organized, and well-stocked workspace and customer area Follows all health, safety, and sanitation guidelines for food and beverage preparation Maintains regular and punctual attendance Prepares food and beverages to standard recipes or customized to customer preferences, including changes to temperature, ingredients, or quantities Cleans and stocks customer and work areas to support efficient service and normal job functions Benefits: Medical, Dental, and Vision Insurance, and more! Employee Meals and discounts Flexible and dynamic work environment Countless opportunities to grow within the company Our post-offer background check process includes a background check

Job DescriptionDescription: The Tennis Concierge uses a strong understanding of the game of Tennis in order to successfully assist in scheduling court times, match guests or member to the appropriate tennis pro and to engage in and follow the tennis conversations with members and guests. The person in this role is a primary presence in the pro shop answering phone calls, scheduling courts, ringing in retail purchases and using the electronic booking system for all court reservations, and point of sale transaction. ESSENTIAL FUNCTIONS Pro shop coverage Answer phones. Return calls and E-mail messages and takes messages. Schedule lessons Billing Escorting guests to the court Greeting guests Maintain a clean and safe work environment Arrange Matches Count inventory in accordance with property guidelines and with the leadership of the Supervisor Stocking towels and other items needed for the department to run smoothly Assist Director of Tennis and fellow pros with all day to day operations Assist with league responsibilities Adhere to all company standard operating procedures Uses electronic booking system for all court reservation and to apply any member and guest payments. Able to work weekends and holidays Assist with promoting retail sales, membership and lessons Actively participates in safety programs and abides by all injury reporting and safety behavior requirements Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives Perform other duties as directed, developed or assigned Requirements: QUALIFICATIONS Required Thorough understanding of the game of tennis Retail sales experience Flexible availability Desirable Able to fill in for tennis matches and clinics as requested by Tennis Director An exceptional understanding of the game of tennis Resort Suite knowledge and experience SKILLS Required Strong written and verbal communication skills Ability to sell retail items Computer skills to include use of POS system, electronic booking Desirable League experience 4.0 level tennis play Racquet stringing experience PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting the property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 40 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

The Pastry Cook is responsible for preparing and planning of sweet items, pastries, cakes, ice creams, sorbets, fruit compotes, breads and chocolates for breakfast, lunch and dinner, as well as various specialty items for amenities and special functions. Maintains established quality standards. Knows assigned menus and be able to assist other employees. Is flexible and willing to perform any task to better service. Openly accepts and positively responds to changing environment. Practices cooperation and work effectively with others. ESSENTIAL FUNCTIONS Report to work as scheduled Be in uniform when clocking in at scheduled start time Maintain clean and sanitary work area Place sanitizer bucket on work station, to be used between jobs to sanitize Check and report any equipment malfunctioning or failures Prepare daily production list Work quickly and complete assignments Responsible for set-up of assigned work station Ensure all products are of the best quality for service Set up work station ensuring all requirements are organized prior to the opening of the restaurant Line checks daily before service to ensure quality and readiness Takes a lunch break before the 5th hour of work, you are responsible to take your entitled break and report arrival, breaks and departures to Chef on duty Prepare and plate menu items and special requests Set up and serve functions according to Banquet Event orders Plate up desserts as needed for banquet functions Anticipate business levels, plan and prep accordingly for the following day Strictly Adhere to recipe specifications ensuring proper portion sizes and cooking methods are followed Maintain professional atmosphere throughout the kitchen Daily inspection of assigned work station to ensure proper rotation of product and that all products are label and dated and complies with all Health Department regulations Receive and check food items from requisition and/or orders and ensure items are properly stored. Must be familiar with all kitchen equipment and machinery including safe operation and maintenance Adhere to established safety standards and assist in preventing accidents by being aware of hazardous situations Inform Chef on duty of any problems, concerns, inconsistencies, or product shortages Remain positive with co-workers and guests Practice proper recycling procedures and kitchen energy management Control waste, be aware of the costs attached to the area of responsibility Responsible for proper closing procedures of assigned station Checks out with Pastry Chef/Chef de Partie/ Chef on duty before leaving to ensure his/her station and prep are stored correctly Clock out in uniform and leave property immediately after shift Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participate in and support hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required High School Diploma or Ged-Equivalency Must be either a graduate from a culinary school with 1 to 2 years pastry experience in fine dining or 3 to 4 years pastry work experience including breakfast and lunch in international and regional cooking in a fine dining establishment Ability to communicate in English with vendors, guests and staff to their understanding Must be able to perform mathematical calculations including but not limited to conversion of recipes Must have current and up to date San Diego County food handlers card Must be flexible in scheduling, including 3rd shift if needed Must have own cooking tools to perform assigned duties Dedication to excellence with continued development of our hotel reputation. Desirable 1 year prior Pastry Cook experience. Prior working experience in a 5 star/5 diamond hotel. Stable work history SKILLS Required Extensive working knowledge of pastry and baking skills Creative and artistic Supervisory skills, guide and coach cooks below you by giving constructive feedback Ability to multi-task Knowledge of kitchen terminology Knowledge of products, uses and availability Desirable Knowledge of current food trends. Ability to perform tasks under pressure and within tight time constraints. Strong organizational and problem solving skills. TRAVEL REQUIREMENTS None PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment Must be in good physical condition to stand for 8 consecutive hours, walk, kneel and lift a minimum of 50 pounds. Salary: $22 per Hour based on Experience Salary Description Medical, Dental, Vision, Vacation, 401K and more!

The Turndown attendant is responsible for the cleanliness of the guest rooms (interior and exterior including guest patios, entrance areas and kitchens). Turndown shifts are the afternoon shifts into evening. Other responsibilities include deep cleaning and performing special projects. Turn down attendants contribute to the resorts commitment to high quality guest service and teamwork. ESSENTIAL FUNCTIONS Responds promptly to requests from guests and other departments Fills carts with supplies and transports carts to assigned areas Picks up work assignments from the Housekeeping Department and reviews any questions. Swipes ID card in/out and keys. Enters guest rooms following procedures for gaining access and ensuring vacancy before entering Replaces guest amenities and supplies in rooms Replaces dirty linen and terry with clean items Makes beds and folds terry Cleans bathrooms Cleans kitchens with Rancho Valencia resort guidelines and standards Removes trash, dirty linen, and room service items Checks that all appliances are present and working in the room Straightens desk items, furniture and appliances Dusts, polishes, and removes marks from walls and furnishings Vacuums carpets and performs floor care duties Follows Rancho Valencia Resort stay over service guidelines Cleans mirrors, windows, high and low dusting Follows all OSHA and MSDS rules and regulations Follows all company safety and security policies and procedures Reports accidents, injuries and unsafe work environment to your manager/supervisor Follows all resort policies and procedures, ensures uniform and personal appearance is clean and professional Develops and maintains positive working relationships with others Supports team to reach common goals Ensures adherence to quality, expectations and standards Identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Performs other duties as directed, developed or assigned by Supervisors Requirements QUALIFICATIONS Required Prior housekeeping experience required, preferably in a resort or related field Must have schedule flexibility, PM and sometime AM shifts, weekends and holidays Ability to learn quickly and work in a fast paced position Must be able to multi-task Able to lift, pull and push a minimum of 25 pounds without assistance Able to stand for long periods of time and move moderate distances throughout shift Ability to communicate in English with vendors, guests and staff to their understanding. Desirable Prior Five Diamond Resort experience Dynamic and personable SKILLS Required Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist. Ability to focus attention to details. Ability to maintain confidentiality of Hotel guests and pertinent hotel information. Ability to ensure security of guest room access and Hotel property. Ability to prioritize, organize and follow through. Ability to resolve problems using good judgment PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 25 lbs. frequently and 30 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on the telephone and/or two-way radio, responds to the general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary Description $20.00 hour

Full-time Description Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests with an enthusiastic approach and helpful manner. Assist and anticipate guests' needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety. ESSENTIAL FUNCTIONS Promote an excellent personal rapport with resort guests Provide a high degree of effective guest recognition Answer all phone promptly and handle all inquiries in a courteous and professional manner. Be available to assist guests with all requests in a timely manner Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience. Review billing daily To work closely with the Bellman Department to achieve flawless guest experience Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations Follow up with Guest Services emails Issue and process Gift Cards as requested Maintain a positive and upbeat attitude approach throughout your scheduled shift. Be familiar with and operate the Springer Miller Systems computer in all operations such as check in, check out, billing procedures and reservations. Be knowledgeable regarding our rates and packages Perform Pre-arrival calls to all Leisure guests and groups as needed including transportation, dining, spa, tennis, fitness, activities and special occasions Organize and maintain a comprehensive program of updated materials of dining choices and appropriate activities for our clientele. Such material should be available at all times. Recommend, plan schedules, make reservations for guests and enter all itineraries in Concierge Assistant and SMS in order to be accessible by all Front Office Team Develop relationships with restaurants and activity owners to ensure exemplary service for our guests when we recommend their establishments Assist guests with Concierge inquiries and follow through Promote all services and activities offered at the resort such as F&B outlets, Spa, Fitness and Tennis. Be familiar with the resort surroundings and San Diego area Prepare all Welcome packets, Welcome notes, letters and itineraries daily for upcoming arrivals. Direct and follow up on all faxes, packages, letter, and messages Complete correspondence daily Ensure that Guest History and Profiles are kept up to date Report any problems to the manager on duty in a timely manner. Handle accurately cash out reports and balance your bank daily. Promote good inter-departmental relationships in order to assist in the daily co-ordination of services. Be aware of the Hotel's 2-way radio system and follow the radio etiquette at all times. Maintain and balance personal bank daily Complete all daily tasks in a timely manner during each shift Facilitate flexible schedules as well as weekends and holidays Attend all meetings as requested Maintain complete knowledge and comply with all Hotel and departmental policies and procedures Follow safe job practices and maintain a neat and clean work environment. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required Strong customer service experience preferably in an upscale hotel or resort environment. Computer literate, knowledge of Word and Excel Ability to clearly and pleasantly communicate both written and verbally in English Ability to perform basic mathematical computations. Ability to communicate in English with vendors, guests and staff, to their understanding. Desirable Ability to communicate in other languages. Previous experience in Hospitality Basic Food and Beverage knowledge SKILLS Required Ability to provide clear and pleasant telephone communication to all callers Ability to focus on guests needs, remaining calm and courteous Ability to resolve problems using good judgment Ability to prioritize and organize work assignments and follow up Ability to focus attention on details Ability to maintain discretion and confidentiality of all guests and pertinent hotel information. Ability to work without direct supervision Ability to work cohesively with other departments as part of a team Must be able to handle many tasks at the same time and exhibit initiative to see project through completely. Desirable To demonstrate an outgoing personality Ability to work without direct supervision PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Requirements QUALIFICATIONS Required Ability to engage the guest and offer a fun and meaningful experience A minimum of 4.00 level Certified USTA, USPTA or PTR member. Desirable Able to fill in for tennis matches and clinics. Court washing experience. SKILLS Required Able to stand for long periods of time. Ability to work flexible shifts. Ability to teach 5 to 13 years old. TRAVEL REQUIRMENTS None. PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 30 lbs. frequently and 45 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties assigned by their supervisor. Salary Description $20.00 hour

The Huntley Santa Monica Beach Hotel Santa Monica, CA The Huntley Santa Monica Beach Hotel is seeking an accomplished Executive Chef to lead all culinary operations across four distinct food and beverage outlets, including a full-service restaurant, in-room dining, café operations, and a comprehensive banquets and events program. This role requires a hands-on, highly experienced culinary leader who can inspire teams, execute consistently at scale, and elevate the guest experience while maintaining strong financial and operational discipline. The ideal candidate aligns with The Huntley's mission, vision, and values and brings a collaborative mindset, strong work ethic, and commitment to team development, growth, and loyalty. Key ResponsibilitiesCulinary Leadership & Menu Development Lead all menu development, recipe creation, and execution across all meal periods and event programming Develop seasonal, market-relevant menus that balance creativity, ingredient integrity, technical excellence, and operational feasibility Ensure consistently high-quality food in both presentation and flavor across all outlets Establish, document, and enforce clear recipes, prep standards, and plating guidelines Stay informed on contemporary culinary trends and translate them into thoughtful, executable menus Kitchen Operations & Execution Oversee all back-of-house operations across restaurant, room service, café, and banquet kitchens Ensure timely, consistent service that meets quality, safety, and brand standards Maintain a calm, controlled presence during service and take decisive ownership of problem-solving Ensure full compliance with sanitation, health, and safety regulations Build scalable systems that support consistency across multiple kitchens and service models Banquets & Events Lead all culinary execution for banquets, meetings, weddings, and special events Collaborate closely with sales and events teams to design menus that are elevated, executable, and profitable Ensure banquet food quality aligns with restaurant standards while meeting volume, timing, and cost requirements Team Leadership & Development Recruit, train, schedule, manage, and mentor kitchen leadership and hourly culinary staff Develop and empower sous chefs and outlet leaders capable of operating independently to standard Build a culture of accountability, professionalism, respect, and teamwork Conduct performance evaluations and provide ongoing coaching and development Lead by example on the line, in prep, and during service when needed Financial & Administrative Oversight Own food cost, labor management, inventory, and waste control across all outlets Oversee ordering, vendor relationships, and inventory levels Participate in budgeting, forecasting, and cost-control initiatives Maintain accurate recipe costing, inventory systems, and operational documentation Hold teams accountable to performance standards related to quality, consistency, cost, and cleanliness Collaboration & Brand Alignment Partner closely with FOH leadership to ensure seamless service and guest satisfaction Work collaboratively with hotel leadership, marketing partners, and events teams Uphold and enhance The Huntley and The Penthouse brand standards across all culinary touchpoints Qualifications 5-7+ years in senior culinary leadership roles (Executive Chef or Chef de Cuisine) Proven experience overseeing multi-outlet hotel or resort culinary operations Strong fine-dining or luxury hospitality background Advanced technical cooking skills with a refined, educated palate Demonstrated expertise in food cost control, labor management, and inventory systems Familiarity with industry best practices, health regulations, and safety standards Working knowledge of restaurant management systems, POS platforms, and basic computer software Culinary degree or formal training preferred but not required Schedule & Work Environment Flexible scheduling across morning, day, evening, weekend, and event shifts Extended shifts as required to support operations and special events Fast-paced, service-driven luxury hospitality environment

Welcoming customers, greet regular guests by name, reading and listening to people to determine beverage preferences, making recommendations, and taking orders Be knowledgeable of all menu items, their contents and preparation methods in order to accurately respond to customer questions, make menu recommendations and upsell where appropriate Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers Checking identification to ensure customers are the legal age to purchase alcohol Provide responsible service of alcoholic beverages, complying with all local, state, and federal liquor laws and food safety regulations Taking inventory and ordering supplies to ensure bar and tables are well-stocked Prepare and serve menu items according to Penthouse recipes and guidelines, using proper equipment and ingredients Handle multiple customers and tasks in an efficient manner, clean and clear tables Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register. Educate self and assist co-workers in understanding basic “bar vocabulary”, i.e., wine and liquor varieties, types of mixed drinks, etc. Perform all reasonable tasks assigned by management Maintain positive guest and inter departmental relations at all times. Be familiar with all hotel services/events / features and local attractions/activities to respond to guest inquiries accurately Benefits: Medical, Dental, and Vision Insurance, and more! Employee Meals and discounts Flexible and dynamic work environment Countless opportunities to grow within the company Follow through with closing duties and assignments. Must work cohesively with all associates as part of a team. Keep Management informed of any accidents or problems involving guests or employees.

Our Next Family Member Reporting to the Reservations Manager, the Reservation Agent position is responsible for assisting and advising customers who may be choosing from a variety of travel options, with a driven attitude, friendly disposition, and highest level of service. The perfect candidate should enjoy facing new challenges regularly, thrive in a high pace environment, and is adaptable of a dynamic market. The Reservation Agent must be team oriented, self and team-motivated, driven, and enjoy working in the hospitality industry. Job Responsibilities: Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP. Display a high level of integrity and professionalism at all times in dealing with guests and employees. Ensure consistent delivery of excellent Guest and Customer service. Provides assistance in monitoring hotel call volume and reservation services & needs; help address concerns and issues when transferring reservation calls to the in-house Reservations Department and the Call Center. Adapt and implement all reservation sales strategies implemented by the Director of Commercial Strategy and Reservations Manager to assist in generating revenue and ADR growth. Continually update Central Reservations/call center on City-Wides, upcoming events, closures, hotel info, updated services and amenities, etc., for accurate selling info. Help manage room inventory, reservations block assignment, availability controls and enforce overbooking strategy set forward by the Director of Commercial Strategy. Communicate and work closely with the Sales Department concerning group & corporate reservations. Full understanding of 3rd Party Channels and the reservation billing. Familiar with managing 3rd party extranets. Assisting Guest/Clients with processing 3rd Party Billing using the hotel's secure link platform and following all PCI compliance policies. Qualifications: High School graduate or G.E.D. equivalent. Six months reservations experience in the hospitality industry Knowledge of Outlook MS Word and Excel required. Experience with Group Sales computer systems including Opera Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time Self-starter results-oriented team player and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic evolving environment RezForce/Navis Experience is a plus