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Pos associate skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical pos associate skills. We ranked the top skills for pos associates based on the percentage of resumes they appeared on. For example, 25.0% of pos associate resumes contained sales floor as a skill. Continue reading to find out what skills a pos associate needs to be successful in the workplace.

15 pos associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how pos associates use sales floor:

Assist with sales floor duties such as merchandise replenishment, fitting room recovery, and assisting customers on the sales floor.
Provided outstanding customer service while working on sales floors, greeting customers and going above and beyond expectations for unsatisfied customers.

2. Store Merchandise

Here's how pos associates use store merchandise:

Help with folding down store merchandise as well as cleaning up and counting down the registers.
Ensured that store merchandise was accurately priced.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pos associates use customer service:

Provided great customer service Organized product on display Sanitized beauty testers Completed transactions at a good pace Replenished Stock when needed
Provide customer service by greeting, responding to customer inquiries and complaints and processing customer purchases accurately and efficiently.

4. Front End

Here's how pos associates use front end:

Assisted sales associates with department recovery and helped maintain the front end of the store.
Assist with department recovery, fitting room recovery, and front end housekeeping duties.

5. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how pos associates use customer transactions:

Operated Point-of-Sale system for customer transactions.
Manage customer transactions - Greet customers, solicited credit - Organize departments, price changes, restocked returns

6. Customer Complaints

Here's how pos associates use customer complaints:

Greet customer and process items purchased Collect payment and resolve any customer complaints
Inventory control, refunding, cash handling and distributing customer complaints to the designated areas.

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7. Trash Pick-Up

Here's how pos associates use trash pick-up:

Contacted the support desk to assist with carry-outs, hanger pick-ups, trash pick-up, and othermore as needed.
Call for and assist with carryouts, hanger pick-ups, trash pick-up, and other assistance as needed.

8. Credit Card Payments

Here's how pos associates use credit card payments:

Operated POS register system for transactions such as sales, returns, exchanges, and credit card payments.
Processed credit card payments from customers using cash or a check for Kohl's charge accounts.

9. Balance Sheet

Here's how pos associates use balance sheet:

Record appropriate information on the balance sheet to prevent cash losses.
Opened and closed the registers including counting for the balance sheets.

10. Jewelry

Jewellery comprises of ornamental items worn for intimate adornments, such as rings, necklaces, earrings, brooches, pendants, bracelets, and cufflinks. Jewellery can be fastened either to the clothes or the body. Jewellery is classified into precious jewellery and fashion jewellery based on the material used for making it.

Here's how pos associates use jewelry:

Have completed training and certification in order to work in Kohl's Fine Jewelry department.
Head of Fine Arts and Jewelry Departments responsible for inventory and keeping the departments maintained.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how pos associates use product knowledge:

Developed extensive product knowledge to assist customers in making informed purchasing decisions.
Assist in sales and expand on product knowledge.

12. Customer Inquiries

Here's how pos associates use customer inquiries:

Assisted customers in the Customer Service department locating inventory and resolving customer inquiries.
Served as customers' primary in-store resource by assisting in locating specific products and departments and generally answering customer inquiries.

13. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how pos associates use sales transactions:

Finalize sales transactions * Solicit Kohl's credit * Responsible for price changes
Handle all sales transactions while operating assigned cash register.

14. Cash Drawers

Here's how pos associates use cash drawers:

Maintained finance records, daily banking, change orders, cash drawers in and signed out.
Maintained and managed cash drawers.

15. Kohl

Here's how pos associates use kohl:

Solicited and activated Kohl's Charge applications
Shared store promotions and coupons with each customer and promoted the benefits of signing up for a Kohl's charge card.

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What skills help POS Associates find jobs?

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List of pos associate skills to add to your resume

The most important skills for a pos associate resume and required skills for a pos associate to have include:

Sales Floor
Store Merchandise
Customer Service
Front End
Customer Transactions
Customer Complaints
Trash Pick-Up
Credit Card Payments
Balance Sheet
Jewelry
Product Knowledge

Customer Inquiries
Sales Transactions
Cash Drawers
Kohl
Operational Functions
Quality Customer Service
Charge Card
Credit Sales
Monetary Transactions
Process Transactions
Debit Cards

Security Practices
Cash Registers
Credit Card Transactions
Even Exchanges
Room Recovery
Credit Card Applications
Automatic Debits
Rewards Cards
Stock Room Organization
Sales Prices

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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