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Post office clerk skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical post office clerk skills. We ranked the top skills for post office clerks based on the percentage of resumes they appeared on. For example, 39.4% of post office clerk resumes contained customer support as a skill. Continue reading to find out what skills a post office clerk needs to be successful in the workplace.

15 post office clerk skills for your resume and career

1. Customer Support

Here's how post office clerks use customer support:

Process and perform distribution of a variety of products.provide customer support services.
Answered phones, filing, copying, faxing, mail sort and distribution, customer support.

2. ZIP Codes

ZIP codes are usually assigned geographically, but sometimes special codes are allocated to individuals or institutions that receive great volumes of mail, like government agencies and big commercial companies. These codes specify delivery routes used by mail carriers.

Here's how post office clerks use zip codes:

Assisted mail carriers by putting mail in bags for transport, and ensured mail had correct zip codes and addresses.
Process and sort mail from various zip codes, to ensure that the mail makes it to it's desired destination.

3. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how post office clerks use patient accounts:

Processed patient financial data-applied payments, adjustments, charges on patient accounts.
Assisted in business office with reviewing, and verifying insurance information and collecting patient accounts receivables.

4. Front Desk

Here's how post office clerks use front desk:

Managed cash register for front desk and made general sales for the store.
Front desk reception duties including filing, meeting/event planning, correspondence/paperwork and chart preparation.

5. Mail Handling

Here's how post office clerks use mail handling:

Supervised distribution and dispatch of mail and other mail handling activities, includinghandling change of address mail.
Performed all postal finance, mail handling, locator service, and mail distribution functions for overseas military personnel and contractors.

6. USPS

Here's how post office clerks use usps:

Assisted customers with USPS, FEDEX, and UPS services, in addition to making copies and sending faxes.
Mail Clerk for United States Postal Service (USPS) at Martin St Branch.

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7. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how post office clerks use bank deposits:

Prepared daily bank deposits and ordered outgoing wire transfers.
Monitor all financial transactions and prepare nightly bank deposits.

8. Postage Rates

Postage Rate is the sum of money charged when you want to deliver mail. This charge is requested by the government postal agency for the shipping and delivery of mail. The rates vary according to the size of the mail and the location it's been delivered to. Farther locations attract higher charges than relatively closer ones.

Here's how post office clerks use postage rates:

Assist customers with answering questions regarding postage rates, mailing restrictions, and other postal related concerns.
Check mail in order to ensure correct postage and procedures, postage rates, and post office boxes.

9. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how post office clerks use financial transactions:

Execute sales or other financial transactions; cash money orders, rent post office boxes to customers.
Prepared financial transactions, reports, and maintained a fixed credit account always within 1% tolerance when audited monthly.

10. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how post office clerks use federal regulations:

Complied with all Federal Regulations.
Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

11. Office Equipment

Here's how post office clerks use office equipment:

Maintained office equipment including copiers, fax machines and postage meter.
Operated standard office equipment, adhered to safety practices, efficiently used pertinent software applications and prepared and maintained accurate records.

12. Processing Equipment

Processing Equipment refers to any form of machinery or equipment used in the manufacturing of goods or in processing raw materials used in later goods. Equipment for food processing, for example, may include meat saws and other knives and packaging materials, while equipment used in water or oil treatment may involve more complex machinery and chemical procedures.

Here's how post office clerks use processing equipment:

Mail Handler Operated and monitored performance of automated mail processing equipment.
Operated and monitored performance of automated mail-processing equipment and performing manual sorting of mail.

13. Computer System

Here's how post office clerks use computer system:

Organized packages in computer system Checked packages in and out Assisted residence with mail
Trained and managed new hires to enter confidential information into computer system and achieved significant improvements in their productivity.

14. Customer Inquiries

Here's how post office clerks use customer inquiries:

Provided customer service support in a face to face environment and when answering phones to assist with customer inquiries and escalations.
Organized incoming packages, handled customer inquiries and customer service calls, applied proper postage to all outgoing letters and packages.

15. Postage Meter

A postage meter is an equipment used to mark mailed items with evidence of postage. It includes necessary posting details like date, cancellation postmark, and a stamp.

Here's how post office clerks use postage meter:

Maintained postage meter and ensured available postage.
Operated postage meters and tracked postage expenditures.

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What skills help Post Office Clerks find jobs?

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List of post office clerk skills to add to your resume

The most important skills for a post office clerk resume and required skills for a post office clerk to have include:

Customer Support
ZIP Codes
Patient Accounts
Front Desk
Mail Handling
USPS

Bank Deposits
Postage Rates
Financial Transactions
Federal Regulations
Office Equipment
Processing Equipment

Computer System
Customer Inquiries
Postage Meter
Delivery Problems

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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