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Postal clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical postal clerk skills. We ranked the top skills for postal clerks based on the percentage of resumes they appeared on. For example, 24.1% of postal clerk resumes contained customer service as a skill. Continue reading to find out what skills a postal clerk needs to be successful in the workplace.

15 postal clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how postal clerks use customer service:
  • Performed customer service duties at a service window providing friendly and professional assistance to customers involving a wide variety of transactions.
  • Facilitate effective issue resolution procedures to resolve a variety of customer service or administrative requests by customers.

2. Postal Service

A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.

Here's how postal clerks use postal service:
  • Delivered postal services for over 10,000 customers within the community and maintained accountability of over 60 confidential and highly sensitive packages.
  • Processed financial transactions including purchases of stamps, shipping supplies and postal services including advanced delivery options.

3. Postage Rates

Postage Rate is the sum of money charged when you want to deliver mail. This charge is requested by the government postal agency for the shipping and delivery of mail. The rates vary according to the size of the mail and the location it's been delivered to. Farther locations attract higher charges than relatively closer ones.

Here's how postal clerks use postage rates:
  • Responded to complaints regarding mail regulations and procedures, postage rates, and post office boxes.
  • Answer questions about postage rates, mail delivery, and insurance claims.

4. ZIP Codes

ZIP codes are usually assigned geographically, but sometimes special codes are allocated to individuals or institutions that receive great volumes of mail, like government agencies and big commercial companies. These codes specify delivery routes used by mail carriers.

Here's how postal clerks use zip codes:
  • Lifted and sorted mail bags; operated hand trucks and dollies; Sorted mail according state, country and zip code.
  • Accepted, processed, and dispatched mail to CONUS, Military Post Offices, and 800 other international zip codes.

5. USPS

Here's how postal clerks use usps:
  • Forward all misspent mails to proper locations in compliance with IAW current Postal regulation, CENTCOM directives, and USPS policies.
  • Perform all duties required for a U.S. Post Office clerk at a satellite USPS station located in a local pharmacy.

6. Mail Delivery

Mail delivery is the delivery of letters, papers, parcels, cards, goods, packages, etc. to be mailed or delivered by postal services to a person's home or other desired location.

Here's how postal clerks use mail delivery:
  • Supervised and trained co-workers on basic mail delivery regulations and procedures.
  • Operated mail delivery vehicles and directed postal audits and inspections.

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7. Mail Handling

Here's how postal clerks use mail handling:
  • Performed all postal finance, mail handling, locator service, and mail distribution functions for overseas military personnel and contractors.
  • Mail handling duties of accepting, sorting, manifesting and dispatching all types of mail, and official mail.

8. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how postal clerks use federal regulations:
  • Conducted a variety of postal operations according to federal regulations, standards and guidelines.
  • Complied with all Federal Regulations.

9. Delivery Problems

Here's how postal clerks use delivery problems:
  • Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.
  • Provide and respond to complaints regarding mail theft, delivery problems.

10. Processing Equipment

Processing Equipment refers to any form of machinery or equipment used in the manufacturing of goods or in processing raw materials used in later goods. Equipment for food processing, for example, may include meat saws and other knives and packaging materials, while equipment used in water or oil treatment may involve more complex machinery and chemical procedures.

Here's how postal clerks use processing equipment:
  • Operated and monitored performance of automated mail-processing equipment and performing manual sorting of mail.
  • Operated automated mail processing equipment including data input.

11. Mail Carriers

Here's how postal clerks use mail carriers:
  • Sorted mail, according to destination, by hand, for delivery by mail carriers.
  • Assisted mail carriers by loading up trucks for delivery.

12. Customer Complaints

Here's how postal clerks use customer complaints:
  • Investigated and resolved minor customer complaints and grievances.
  • Completed postal claims, and responds to customer complaints and inquiries.

13. Postage Meter

A postage meter is an equipment used to mark mailed items with evidence of postage. It includes necessary posting details like date, cancellation postmark, and a stamp.

Here's how postal clerks use postage meter:
  • Generated $62,000 in postage meter/ stamp sales and $2,100 in money order sales without error; first rate accounting.
  • Perform functions such as receiving, sorting and processing, automated postage metering, distribution and delivery of U.S. Mail.

14. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how postal clerks use dod:
  • Developed and enforced Battalion personnel policies, standard operating procedures and ensured daily mail operations were in accordance with DOD regulations.
  • Processed mail for military and Department of Defense (DOD) personnel assigned at 26 locations within South Korea.

15. APO

Here's how postal clerks use apo:
  • Assisted military personnel and their families in transitioning their mail from the U.S. to an overseas mailbox (APO).
  • Separated mail by ZIP Code to and prepared DD Form 1372 for each APO.
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List of postal clerk skills to add to your resume

Postal clerk skills

The most important skills for a postal clerk resume and required skills for a postal clerk to have include:

  • Customer Service
  • Postal Service
  • Postage Rates
  • ZIP Codes
  • USPS
  • Mail Delivery
  • Mail Handling
  • Federal Regulations
  • Delivery Problems
  • Processing Equipment
  • Mail Carriers
  • Customer Complaints
  • Postage Meter
  • DOD
  • APO
  • Office Equipment
  • DHL
  • Postal Regulations
  • Financial Transactions
  • POS
  • Financial Reports
  • Directory Service
  • Customer Inquiries
  • Retail Window
  • Bank Deposits
  • IRT
  • Postal Equipment
  • FedEx
  • Safety Precautions
  • Fed-Ex
  • Postal Products
  • PSE
  • Sortation
  • Automated Mail Processing
  • Counter Operations
  • Postal Facility
  • Hand Stamp

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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