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Postal service clerk skills for your resume and career
15 postal service clerk skills for your resume and career
1. Place Packages
Place Packages refers to the act of putting a package or envelope into an individual's mailbox or doorstep. Often the location of where a package is placed may help prevent theft, as a large package left on someone's doorstep is more likely to be stolen than a package hidden around a porch's column.
- Place packages and letters in mailbox and secure with mailbox flap.
2. Load Trucks
- Load and unload trucks with postal mail and equipment.
- Unload and upload trucks daily to ensure proper delivery in a timely fashion manner.
3. Postal Service
A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.
- Worked a temporary assignment with the Postal Service processing bulk mail breakdown and distribution, during the Christmas holiday period.
- Receive and distribute all forms of US Postal service materials from letter mail to parcel and caged materials.
4. Customer Support
- Provide direct sales and customer support services in a retail environment.
- Provided direct sales and customer support services in a retail environment to improve competitive positioning.
5. ZIP Codes
ZIP codes are usually assigned geographically, but sometimes special codes are allocated to individuals or institutions that receive great volumes of mail, like government agencies and big commercial companies. These codes specify delivery routes used by mail carriers.
- Process and sort mail from various zip codes, to ensure that the mail makes it to it's desired destination.
- BOX MAIL Department sorting mail by state, zip codes, mixed states to be distributed to local areas.
6. USPS
- Pick up all the express mail from a USPS plant and deliver it to the Kansas City area post offices.
- Provided money orders, handled wire transactions, and delivered USPS mail to Post Office.
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Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.
- Conducted a variety of postal operations according to federal regulations, standards and guidelines.
- Complied with all Federal Regulations.
8. Postage Rates
Postage Rate is the sum of money charged when you want to deliver mail. This charge is requested by the government postal agency for the shipping and delivery of mail. The rates vary according to the size of the mail and the location it's been delivered to. Farther locations attract higher charges than relatively closer ones.
- Inform customer about postage rates, and affix stamps to packages.
- Answer questions regarding mail regulations and procedures, postage rates, and delivery time frame.
9. Delivery Problems
- Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.
- Provide and respond to complaints regarding mail theft, delivery problems.
10. Processing Equipment
Processing Equipment refers to any form of machinery or equipment used in the manufacturing of goods or in processing raw materials used in later goods. Equipment for food processing, for example, may include meat saws and other knives and packaging materials, while equipment used in water or oil treatment may involve more complex machinery and chemical procedures.
- Monitor and operate performance of automated processing equipment while distributing and forwarding mail.
- Utilized mail processing equipment to sort mail by zip code and city.
11. RAN
RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.
- Sorted, separated, filed and placed mail in there designated area Ran mail in a sort machine Distributed products to customers
12. Delivery Sequence
A delivery sequence is the procedure of mail delivery either online or offline.
- Sorted and organized mail in accordance to delivery sequence.
- Sorted mail for delivery, arranging it in delivery sequence.
13. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Operated POS system to itemize and complete customer purchases and to answer any and all questions someone may have had.
- Mastered the POS operating system and trained new hires on it's use and implementation.
14. Mail Handling
- Mail Sorting Mail Keying Mail Handling
- Keep records of shipments, pouches, and sacks; and other duties related to mail handling within U.S. postal system.
15. Customer Complaints
- Resolved customer complaints to promote overall positive experience.
- Respond to customer complaints using excellent customer service and problem solving skills to appease the customer within postal guidelines.
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List of postal service clerk skills to add to your resume

The most important skills for a postal service clerk resume and required skills for a postal service clerk to have include:
- Place Packages
- Load Trucks
- Postal Service
- Customer Support
- ZIP Codes
- USPS
- Federal Regulations
- Postage Rates
- Delivery Problems
- Processing Equipment
- RAN
- Delivery Sequence
- POS
- Mail Handling
- Customer Complaints
- PSE
- Address Changes
- Postage Meter
- Hand Stamp
- Customer Claims
- Sortation
- Non-Financial Transactions
- Postal Regulations
- Automated Mail Processing
- DHL
Updated January 8, 2025