Postal worker skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical postal worker skills. We ranked the top skills for postal workers based on the percentage of resumes they appeared on. For example, 38.2% of postal worker resumes contained customer service as a skill. Continue reading to find out what skills a postal worker needs to be successful in the workplace.

8 postal worker skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how postal workers use customer service:

Provide good customer service on the phone and to persons entering the main office needing assistance.
Delivered mail daily exhibiting great customer service making sure customer postal needs were met.

2. Delivery Sequence

A delivery sequence is the procedure of mail delivery either online or offline.

Here's how postal workers use delivery sequence:

Sorted mail for delivery and arranged in delivery sequence for delivery to residences/businesses along specified routes.
Arranged mail in delivery sequence to assure accurate delivery to residence and businesses.

3. Postal Service

A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.

Here's how postal workers use postal service:

Filed grievances and participated in collective bargaining with Postal Service Management.
Keep records of shipments, pouches, sacks and other duties related to mail handling within the postal service.

4. USPS

Here's how postal workers use usps:

Perform directory service on deliverable material for return to sender or USPS, UPS, FED-EX, and RPS for disposition.
Picked up mail from campus mail boxes Picked up mail from USPS Delivered Mail to facility Sorted Mail Sold Stamps

5. ZIP Codes

ZIP codes are usually assigned geographically, but sometimes special codes are allocated to individuals or institutions that receive great volumes of mail, like government agencies and big commercial companies. These codes specify delivery routes used by mail carriers.

Here's how postal workers use zip codes:

Set area for bulks and odd packages to be shipped, according to zip code, state and cities.
Separate outgoing mail by zip codes and ensure it is stamped and postmarked for delivery.

6. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how postal workers use federal regulations:

Conducted a variety of postal operations according to federal regulations, standards and guidelines.
Ensured compliance with regional and federal regulations to enable mail to reach its destination in a timely manner.

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7. Mail Handling

Here's how postal workers use mail handling:

Performed all postal finance, mail handling, locator service, and mail distribution functions for overseas military personnel and contractors.
Mail handling duties of accepting, sorting, manifesting and dispatching all types of mail, and official mail.

8. Customer Complaints

Here's how postal workers use customer complaints:

Answer customers' questions Efficiently meet customer requests Resolve customer complaints
Communicated customer complaints, requests and feedback to company management.

What skills help Postal Workers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of postal worker skills to add to your resume

The most important skills for a postal worker resume and required skills for a postal worker to have include:

Customer Service
Delivery Sequence
Postal Service

USPS
ZIP Codes
Federal Regulations

Mail Handling
Customer Complaints

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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