Customer Representative jobs at PPL

- 291 jobs

Right Of Way Agent
PPL Corporation 4.8
Customer representative job at PPL
Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Overview To acquire legally acceptable right of way for the construction, reconstruction, relocation, or improvement of electric distribution and communication facilities; to review, verify and manage the Company's easement rights; to manage the distribution license agreement process; to address inquiries regarding existing or proposed facilities; to assist other customers, internal as well as external, regarding any other issues related to the Company's right of way program. In addition, this position will participate in defining and executing the vision and strategy for the distribution right-of-way organization, including supporting process improvement initiatives. This position requires interpersonal and negotiation skills necessary to interact with residential, industrial and commercial customers, as well as government entities and key community leaders. Responsibilities 1. Determine the need for and acquire valid right of way for the construction, reconstruction, relocation, or improvement of electric distribution and communication facilities; and negotiate with property owners regarding job modifications and/or design changes. 2. Meet engineering and construction schedules by obtaining the necessary right of way in the time allotted. 3. Determine property ownership through investigation of courthouse records, tax maps, field inspections or other means and assure compliance with state, county and local municipal laws and ordinances which regulate land use. 4. Secure access road agreements for distribution lines when required or when off right of way access is required. 5. Assist in all phases of major distribution projects and work directly with contracted engineering firms in support of construction schedules. 6. Plan and manage workload and any contractors, including approvals as needed for the use of Right of Way Contractors, from the Supervisor - Right of Way. 7. Identify properties and negotiate lease agreements for temporary lay down areas associated with large distribution projects. 8. Respond to, coordinate and resolve customer-initiated matters such as land use, crop damage claims, and status of existing distribution line facilities and interpretation of existing right of way agreements. 9. Serve as liaison between property owners and the Company before, during and after completion of all assigned projects and is responsible for quick and efficient resolution of customer issues related to right of way. 10. Assure timely communications with various managers, engineers, line clearance inspectors, tree crews, foremen, developers, contactors, customers, and others regarding the status of all assigned projects. Ensure that job status is updated in all work management systems. 11. Prepare clear and concise documentation of the right of way process including agreements, revisions and/or modifications to agreements; correspondence, special instructions, contact logs, memoranda, reports and formal right of way releases; notarization and recording of required agreements. 12. Facilitates acquisition and/or prepares and secures permits from government agencies and railroads. 13. Provide right of way support to other departments as necessary. 14. Participate in storm restoration efforts as assigned in designated areas. 15. Review and approve all right of way agreements secured by area distribution technicians prior to submittal to corporate files. 16. Conduct title searches to determine property rights and assist the Office of General Counsel as needed with requests. 17. Support and participate in department initiatives and process improvements. 18. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. 19. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. 20. All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. 21. Performs other duties as assigned 22. Complies with all policies and standards Qualifications 1. Bachelor's Degree in business, accounting, real estate or STEM disciplines and three (3) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work; OR Associate's Degree in business, accounting, or STEM disciplines and five (5) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work. 2. Working knowledge of real estate law, terminology; procedures; and practices as well as courthouse functions and practices. 3. Ability to read and interpret engineering drawings. 4. Ability to read and interpret legal documents relating to real estate and right of way transactions 5. Notary License Pennsylvania Notary Public appointment 6. Valid PA Driver's License **Preferred Qualifications:** 1. Strong skills in public relations, negotiations, and leadership. 2. Proficient in Microsoft Office Applications including SharePoint, GIS, work management tools, and related technologies that support Real Estate and Right of Way programs. 3. Good verbal and written communication skills. 4. Ability to work collaboratively with both internal and external teams and work with a flexible approach with the ability to adapt to changing conditions and priorities. 5. Process information quickly, research and analyze data and develop solutions. 6. Change management experience within Real Estate. 7. Excellent organizational and documentation skills.8. Designation as SRWA through IRWA. 1. Bachelor's Degree in business, accounting, real estate or STEM disciplines and three (3) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work; OR Associate's Degree in business, accounting, or STEM disciplines and five (5) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work. 2. Working knowledge of real estate law, terminology; procedures; and practices as well as courthouse functions and practices. 3. Ability to read and interpret engineering drawings. 4. Ability to read and interpret legal documents relating to real estate and right of way transactions 5. Notary License Pennsylvania Notary Public appointment 6. Valid PA Driver's License **Preferred Qualifications:** 1. Strong skills in public relations, negotiations, and leadership. 2. Proficient in Microsoft Office Applications including SharePoint, GIS, work management tools, and related technologies that support Real Estate and Right of Way programs. 3. Good verbal and written communication skills. 4. Ability to work collaboratively with both internal and external teams and work with a flexible approach with the ability to adapt to changing conditions and priorities. 5. Process information quickly, research and analyze data and develop solutions. 6. Change management experience within Real Estate. 7. Excellent organizational and documentation skills.8. Designation as SRWA through IRWA. 1. Determine the need for and acquire valid right of way for the construction, reconstruction, relocation, or improvement of electric distribution and communication facilities; and negotiate with property owners regarding job modifications and/or design changes. 2. Meet engineering and construction schedules by obtaining the necessary right of way in the time allotted. 3. Determine property ownership through investigation of courthouse records, tax maps, field inspections or other means and assure compliance with state, county and local municipal laws and ordinances which regulate land use. 4. Secure access road agreements for distribution lines when required or when off right of way access is required. 5. Assist in all phases of major distribution projects and work directly with contracted engineering firms in support of construction schedules. 6. Plan and manage workload and any contractors, including approvals as needed for the use of Right of Way Contractors, from the Supervisor - Right of Way. 7. Identify properties and negotiate lease agreements for temporary lay down areas associated with large distribution projects. 8. Respond to, coordinate and resolve customer-initiated matters such as land use, crop damage claims, and status of existing distribution line facilities and interpretation of existing right of way agreements. 9. Serve as liaison between property owners and the Company before, during and after completion of all assigned projects and is responsible for quick and efficient resolution of customer issues related to right of way. 10. Assure timely communications with various managers, engineers, line clearance inspectors, tree crews, foremen, developers, contactors, customers, and others regarding the status of all assigned projects. Ensure that job status is updated in all work management systems. 11. Prepare clear and concise documentation of the right of way process including agreements, revisions and/or modifications to agreements; correspondence, special instructions, contact logs, memoranda, reports and formal right of way releases; notarization and recording of required agreements. 12. Facilitates acquisition and/or prepares and secures permits from government agencies and railroads. 13. Provide right of way support to other departments as necessary. 14. Participate in storm restoration efforts as assigned in designated areas. 15. Review and approve all right of way agreements secured by area distribution technicians prior to submittal to corporate files. 16. Conduct title searches to determine property rights and assist the Office of General Counsel as needed with requests. 17. Support and participate in department initiatives and process improvements. 18. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. 19. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. 20. All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. 21. Performs other duties as assigned 22. Complies with all policies and standards Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
$25k-36k yearly est. 40d ago
Right Of Way Agent
PPL Corporation 4.8
Customer representative job at PPL
Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Overview To acquire legally acceptable right of way for the construction, reconstruction, relocation, or improvement of electric distribution and communication facilities; to review, verify and manage the Company's easement rights; to manage the distribution license agreement process; to address inquiries regarding existing or proposed facilities; to assist other customers, internal as well as external, regarding any other issues related to the Company's right of way program. In addition, this position will participate in defining and executing the vision and strategy for the distribution right-of-way organization, including supporting process improvement initiatives. This position requires interpersonal and negotiation skills necessary to interact with residential, industrial and commercial customers, as well as government entities and key community leaders. Responsibilities 1. Determine the need for and acquire valid right of way for the construction, reconstruction, relocation, or improvement of electric distribution and communication facilities; and negotiate with property owners regarding job modifications and/or design changes. 2. Meet engineering and construction schedules by obtaining the necessary right of way in the time allotted. 3. Determine property ownership through investigation of courthouse records, tax maps, field inspections or other means and assure compliance with state, county and local municipal laws and ordinances which regulate land use. 4. Secure access road agreements for distribution lines when required or when off right of way access is required. 5. Assist in all phases of major distribution projects and work directly with contracted engineering firms in support of construction schedules. 6. Plan and manage workload and any contractors, including approvals as needed for the use of Right of Way Contractors, from the Supervisor - Right of Way. 7. Identify properties and negotiate lease agreements for temporary lay down areas associated with large distribution projects. 8. Respond to, coordinate and resolve customer-initiated matters such as land use, crop damage claims, and status of existing distribution line facilities and interpretation of existing right of way agreements. 9. Serve as liaison between property owners and the Company before, during and after completion of all assigned projects and is responsible for quick and efficient resolution of customer issues related to right of way. 10. Assure timely communications with various managers, engineers, line clearance inspectors, tree crews, foremen, developers, contactors, customers, and others regarding the status of all assigned projects. Ensure that job status is updated in all work management systems. 11. Prepare clear and concise documentation of the right of way process including agreements, revisions and/or modifications to agreements; correspondence, special instructions, contact logs, memoranda, reports and formal right of way releases; notarization and recording of required agreements. 12. Facilitates acquisition and/or prepares and secures permits from government agencies and railroads. 13. Provide right of way support to other departments as necessary. 14. Participate in storm restoration efforts as assigned in designated areas. 15. Review and approve all right of way agreements secured by area distribution technicians prior to submittal to corporate files. 16. Conduct title searches to determine property rights and assist the Office of General Counsel as needed with requests. 17. Support and participate in department initiatives and process improvements. 18. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. 19. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. 20. All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. 21. Performs other duties as assigned 22. Complies with all policies and standards Qualifications 1. Bachelor's Degree in business, accounting, real estate or STEM disciplines and three (3) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work; OR Associate's Degree in business, accounting, or STEM disciplines and five (5) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work. 2. Working knowledge of real estate law, terminology; procedures; and practices as well as courthouse functions and practices. 3. Ability to read and interpret engineering drawings. 4. Ability to read and interpret legal documents relating to real estate and right of way transactions 5. Notary License Pennsylvania Notary Public appointment 6. Valid PA Driver's License **Preferred Qualifications:** 1. Strong skills in public relations, negotiations, and leadership. 2. Proficient in Microsoft Office Applications including SharePoint, GIS, work management tools, and related technologies that support Real Estate and Right of Way programs. 3. Good verbal and written communication skills. 4. Ability to work collaboratively with both internal and external teams and work with a flexible approach with the ability to adapt to changing conditions and priorities. 5. Process information quickly, research and analyze data and develop solutions. 6. Change management experience within Real Estate. 7. Excellent organizational and documentation skills.8. Designation as SRWA through IRWA. 1. Bachelor's Degree in business, accounting, real estate or STEM disciplines and three (3) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work; OR Associate's Degree in business, accounting, or STEM disciplines and five (5) years of field experience in right of way, real estate, surveying, civil engineering and/or land management work. 2. Working knowledge of real estate law, terminology; procedures; and practices as well as courthouse functions and practices. 3. Ability to read and interpret engineering drawings. 4. Ability to read and interpret legal documents relating to real estate and right of way transactions 5. Notary License Pennsylvania Notary Public appointment 6. Valid PA Driver's License **Preferred Qualifications:** 1. Strong skills in public relations, negotiations, and leadership. 2. Proficient in Microsoft Office Applications including SharePoint, GIS, work management tools, and related technologies that support Real Estate and Right of Way programs. 3. Good verbal and written communication skills. 4. Ability to work collaboratively with both internal and external teams and work with a flexible approach with the ability to adapt to changing conditions and priorities. 5. Process information quickly, research and analyze data and develop solutions. 6. Change management experience within Real Estate. 7. Excellent organizational and documentation skills.8. Designation as SRWA through IRWA. 1. Determine the need for and acquire valid right of way for the construction, reconstruction, relocation, or improvement of electric distribution and communication facilities; and negotiate with property owners regarding job modifications and/or design changes. 2. Meet engineering and construction schedules by obtaining the necessary right of way in the time allotted. 3. Determine property ownership through investigation of courthouse records, tax maps, field inspections or other means and assure compliance with state, county and local municipal laws and ordinances which regulate land use. 4. Secure access road agreements for distribution lines when required or when off right of way access is required. 5. Assist in all phases of major distribution projects and work directly with contracted engineering firms in support of construction schedules. 6. Plan and manage workload and any contractors, including approvals as needed for the use of Right of Way Contractors, from the Supervisor - Right of Way. 7. Identify properties and negotiate lease agreements for temporary lay down areas associated with large distribution projects. 8. Respond to, coordinate and resolve customer-initiated matters such as land use, crop damage claims, and status of existing distribution line facilities and interpretation of existing right of way agreements. 9. Serve as liaison between property owners and the Company before, during and after completion of all assigned projects and is responsible for quick and efficient resolution of customer issues related to right of way. 10. Assure timely communications with various managers, engineers, line clearance inspectors, tree crews, foremen, developers, contactors, customers, and others regarding the status of all assigned projects. Ensure that job status is updated in all work management systems. 11. Prepare clear and concise documentation of the right of way process including agreements, revisions and/or modifications to agreements; correspondence, special instructions, contact logs, memoranda, reports and formal right of way releases; notarization and recording of required agreements. 12. Facilitates acquisition and/or prepares and secures permits from government agencies and railroads. 13. Provide right of way support to other departments as necessary. 14. Participate in storm restoration efforts as assigned in designated areas. 15. Review and approve all right of way agreements secured by area distribution technicians prior to submittal to corporate files. 16. Conduct title searches to determine property rights and assist the Office of General Counsel as needed with requests. 17. Support and participate in department initiatives and process improvements. 18. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. 19. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. 20. All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. 21. Performs other duties as assigned 22. Complies with all policies and standards Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
$25k-35k yearly est. 40d ago
Call Center Representative I
OUC 4.5
Orlando, FL jobs
Call Center Representative Hiring Event Tuesday January 13, 2026 OUC - The Reliable One - is excited to host a hiring event for Call Center Representatives to join our dynamic Customer Experience & Sales division. At OUC, we don't just work - we're building a bright future of innovation, service, and transformation for generations to come. We're looking for passionate, customer-focused professionals who thrive in a fast-paced environment and are dedicated to delivering exceptional service. If you're ready to grow your career with a respected employer that values learning, development, and people-first thinking - apply today! Enjoy comprehensive paid training that includes classroom learning and hands-on practice to fully prepare you for success. How Our Hiring Event Works Submit Your Application: Complete and submit your online application. Selection Process: Candidates who meet the qualifications will be invited to the hiring event. Contingent Job Offers: Candidates selected during interviews will receive a contingent job offer within 24-48 hours. Work Schedule Our Contact Center operates Monday-Friday, 7:00 a.m. - 6:00 p.m. After completing training, your schedule will fall within these operating hours. Hybrid schedule after training: 3 days in office (to include Tuesdays and Thursdays) and 2 days remote Training Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m. Work Location This position may be assigned after training to any of OUC's three Orlando locations upon completion of training: Downtown Orlando (100 W. Anderson St.), Gardenia Center (3800 Gardenia Ave.), or Pershing (6003 Pershing Ave.). Why You'll Love Working Here - A Few Highlights Competitive weekly pay & stable day shift schedule No late evenings or weekends Paid classroom and on-the-job training Very low-cost medical and dental benefits, plus paid life insurance (effective on hire date) Robust Retirement Program, including a cash balance account with employer match and a health reimbursement account Generous paid vacation, holidays, and sick time Tuition assistance Paid memberships in professional associations Click here to view our Benefits Summary. The Ideal Candidate Will Have: High School Diploma or GED An Associate degree or higher may substitute for one (1) year of experience 3+ years of customer call center or direct customer service experience Experience with higher-level service tasks such as: Servicing accounts Processing payments Investigating account issues Navigating complaint resolution Bilingual skills in Spanish (speaking, reading, and writing) are a plus Previous utility industry experience is highly valued Pay Rate: $19.074 per hour Work location: 3800 Gardenia Ave, Orlando, FL 32839 Please see below a complete Job description for this position. Job Purpose: Responsible for handling a variety of aspects related to a customer's inquiry and account management, including, but not limited to initiating and terminating a customer's account, processing a payment arrangement, updating an account with proper notes, resolving billing issues, creating and explaining adjustments, high bill counseling, etc. Serve as a liaison between OUC and its current and potential customers. Accept ownership for effectively handling customer issues, complaints and inquiries over the phone, and keeping customer satisfaction at the core of every decision and behavior. Primary Functions: Confer with customers to provide routine information about utilities products or services, take or enter orders, or obtain details of complaints; Resolve customer's service or bill-related concerns by ordering appropriate investigations for concerns and/or tests that would determine the causes of product malfunctions as reported by customers; Use Customer Information Systems (i.e. PSERM, CC&B) to update and keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; Refer unresolved customer grievances to designated departments for further investigation; Transfer customer calls to the appropriate department when call concerns matters other than customer service; Refer customers needing to make payments to the methods available (i.e. payment phone line, OUC website, authorized payment centers) Identify customers' needs, clarify information, research every issue, and provide solutions and alternatives; Handle sensitive situations and challenging customer inquiries via the telephone; explain company policies and procedures to internal and external customers; Develop a familiarity with different aspects of OUC's Customer Service organization through cross-training and exposure to various tasks or functions; Handle returned correspondence and billing; Meet personal/team quantitative and qualitative goals set by management; Perform other duties as assigned. Education/ Certification/ Years of Experience Requirements: High School Diploma or GED Minimum of three (3) years of customer call center experience or direct customer service experience handling higher-order requests such as servicing accounts, processing payments, investigating account issues, etc. Associates Degree or higher from an accredited college or university may substitute for one (1) year of the above experience Bilingual in Spanish OR Portuguese OR Haitian Creole, to include speaking, reading, and writing (preferred) Technical Requirements: Working knowledge of all, but not limited to the following: Call center operations; Customer service practices and principles; Familiarity with all, but not limited to, the following: Software Application (i.e. Customer Information System (CIS) such as PSERM or CC&B); Equipment (i.e. Hands-free communication headset) Related industry, organizational, and departmental regulatory guidelines, best practices, and procedures; Ability to: Multitask in a fast-paced environment; Clearly articulate information to customers over the phone; Handle confidential customer information in an ethical manner; Utilize job aides and other resources to assist customers; Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages; Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.). OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations . EOE M/F/Vets/Disabled
$19.1 hourly 8d ago
Call Center Representative I
Orlando Utilities Commission 4.5
Orlando, FL jobs
Call Center Representative Hiring Event Tuesday January 13, 2026 OUC - The Reliable One - is excited to host a hiring event for Call Center Representatives to join our dynamic Customer Experience & Sales division. At OUC, we don't just work - we're building a bright future of innovation, service, and transformation for generations to come. We're looking for passionate, customer-focused professionals who thrive in a fast-paced environment and are dedicated to delivering exceptional service. If you're ready to grow your career with a respected employer that values learning, development, and people-first thinking - apply today! Enjoy comprehensive paid training that includes classroom learning and hands-on practice to fully prepare you for success. How Our Hiring Event Works * Submit Your Application: Complete and submit your online application. * Selection Process: Candidates who meet the qualifications will be invited to the hiring event. * Contingent Job Offers: Candidates selected during interviews will receive a contingent job offer within 24-48 hours. Work Schedule * Our Contact Center operates Monday-Friday, 7:00 a.m. - 6:00 p.m. * After completing training, your schedule will fall within these operating hours. * Hybrid schedule after training: 3 days in office (to include Tuesdays and Thursdays) and 2 days remote * Training Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m. Work Location This position may be assigned after training to any of OUC's three Orlando locations upon completion of training: Downtown Orlando (100 W. Anderson St.), Gardenia Center (3800 Gardenia Ave.), or Pershing (6003 Pershing Ave.). Why You'll Love Working Here - A Few Highlights * Competitive weekly pay & stable day shift schedule * No late evenings or weekends * Paid classroom and on-the-job training * Very low-cost medical and dental benefits, plus paid life insurance (effective on hire date) * Robust Retirement Program, including a cash balance account with employer match and a health reimbursement account * Generous paid vacation, holidays, and sick time * Tuition assistance * Paid memberships in professional associations Click here to view our Benefits Summary. The Ideal Candidate Will Have: * High School Diploma or GED * An Associate degree or higher may substitute for one (1) year of experience * 3+ years of customer call center or direct customer service experience * Experience with higher-level service tasks such as: * Servicing accounts * Processing payments * Investigating account issues * Navigating complaint resolution * Bilingual skills in Spanish (speaking, reading, and writing) are a plus * Previous utility industry experience is highly valued Pay Rate: $19.074 per hour Work location: 3800 Gardenia Ave, Orlando, FL 32839 Please see below a complete Job description for this position. Job Purpose: Responsible for handling a variety of aspects related to a customer's inquiry and account management, including, but not limited to initiating and terminating a customer's account, processing a payment arrangement, updating an account with proper notes, resolving billing issues, creating and explaining adjustments, high bill counseling, etc. Serve as a liaison between OUC and its current and potential customers. Accept ownership for effectively handling customer issues, complaints and inquiries over the phone, and keeping customer satisfaction at the core of every decision and behavior. Primary Functions: * Confer with customers to provide routine information about utilities products or services, take or enter orders, or obtain details of complaints; * Resolve customer's service or bill-related concerns by ordering appropriate investigations for concerns and/or tests that would determine the causes of product malfunctions as reported by customers; * Use Customer Information Systems (i.e. PSERM, CC&B) to update and keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; * Refer unresolved customer grievances to designated departments for further investigation; * Transfer customer calls to the appropriate department when call concerns matters other than customer service; * Refer customers needing to make payments to the methods available (i.e. payment phone line, OUC website, authorized payment centers) * Identify customers' needs, clarify information, research every issue, and provide solutions and alternatives; * Handle sensitive situations and challenging customer inquiries via the telephone; explain company policies and procedures to internal and external customers; * Develop a familiarity with different aspects of OUC's Customer Service organization through cross-training and exposure to various tasks or functions; * Handle returned correspondence and billing; * Meet personal/team quantitative and qualitative goals set by management; * Perform other duties as assigned. Education/ Certification/ Years of Experience Requirements: * High School Diploma or GED * Minimum of three (3) years of customer call center experience or direct customer service experience handling higher-order requests such as servicing accounts, processing payments, investigating account issues, etc. * Associates Degree or higher from an accredited college or university may substitute for one (1) year of the above experience * Bilingual in Spanish OR Portuguese OR Haitian Creole, to include speaking, reading, and writing (preferred) Technical Requirements: Working knowledge of all, but not limited to the following: * Call center operations; * Customer service practices and principles; Familiarity with all, but not limited to, the following: * Software Application (i.e. Customer Information System (CIS) such as PSERM or CC&B); * Equipment (i.e. Hands-free communication headset) * Related industry, organizational, and departmental regulatory guidelines, best practices, and procedures; Ability to: * Multitask in a fast-paced environment; * Clearly articulate information to customers over the phone; * Handle confidential customer information in an ethical manner; * Utilize job aides and other resources to assist customers; * Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages; * Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.). OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled
$19.1 hourly 10d ago
Customer Services Representative REMOTE JOB
The Artesian 3.9
New York jobs
Customer Service Representative - Remote Job We are looking for a Customer Service Representative to join our team. This is a full-time, remote position. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail. Responsibilities of the Customer Service Representative include: Providing excellent customer service to customers via phone, email, and chat Answering questions about products and services Solving customer problems and resolving complaints Processing orders and payments Tracking orders and providing updates to customers Qualifications for the Customer Service Representative position include: Bachelor's degree in business or a related field 2+ years of experience in customer service Excellent communication skills, both written and verbal Strong problem-solving skills Ability to work independently and as part of a team Attention to detail If you are interested in this position, please send your resume and cover letter to [**********************] We will review all applications and contact the most qualified candidates for an interview.
$36k-42k yearly est. Easy Apply 60d+ ago
Bilingual Call Center Representative I
Southwest Water Texas 4.1
Sugar Land, TX jobs
For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services. Overview This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes. What We Offer * 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan * Vacation Accrual: Starting at 3 weeks per year * Holidays: 10 company-paid holidays per year * Floating Time: 16 hours of paid floating time per year * Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more * Training, Professional Certifications, and Education Allowance What You'll Do ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position will be willing and able to perform the following duties and others as assigned: * Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner. * Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction. * Estimate adjustments to consumption and escalate to the manager to provide credit adjustments. * Make outbound calls to customers as necessary. * Works within established guidelines and policies. What You'll Bring Education * High School Diploma or GED Work Experience * 1 year of directly related experience in customer care. * Must be biligual Work Environment Office Based Role We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.
$32k-39k yearly est. 4d ago
Call Center Representative - 2nd Shift
Vertical Screen/Fieldprint 4.5
Warminster, PA jobs
About Us At Fieldprint, we're more than a leader in identity management services - we're a team driven by purpose, innovation, and a commitment to making a difference. We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients - from corporations and non-profits to federal, state, tribal, and local government agencies. As a pioneer in the industry, we've built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people. Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we'd love to meet you. Job Description Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. This position pays $17.20hr. We are seeking the following shift: M-W, F-Sa 2pm-10pm (Thurs/Sun off). (Training is the first 4-6 weeks from 9:30am-5:30pm) Responsibilities Receive incoming calls regarding fingerprinting requests Determine locations via phone/computer for fingerprint collection Follow up with fingerprinting site vendors to obtain all related documentation Prepare and send welcome packets to new clients Process fingerprints and channel to the appropriate agency Monitor and maintain call center telephone line Required Skills Bilingual in Spanish preferred, but not required. Excellent phone, computer, and administrative skills Excellent customer service skills Professional and positive attitude Ability to work in a fast paced environment Proficiency in Microsoft Office suite, including Word and Excel Must be willing and able to travel Education The candidate we are seeking will have at minimum a high school diploma or equivalent. Benefits Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. Medical, dental and vision coverage with spouse/family coverage options 401K plan with generous company match Flexible spending accounts Voluntary insurance coverage plans (life, disability, etc.) Paid lunch breaks Paid time off Paid holidays Paid training program/ Internal employee development Overtime options available Casual dress code Flexible work schedules Employee referral bonus program Additional Information All candidates are subject to a drug test and a background screening. Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.
$17.2 hourly Auto-Apply 16d ago
Call Center Representative - Help Desk
Vertical Screen/Fieldprint 4.5
Warminster, PA jobs
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's leading applicant screening firms - but we're not your typical background check company. With our family of companies - Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint - we support some of the biggest names in business, healthcare, education, and government. We're proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We're a team of kind, collaborative professionals who genuinely care about what we do - and about each other. Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference - every single day. Job Description The Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email. This is an on-site position located in Warminter, PA. We are seeking the hours of M-F from 10am-6pm. This position pays $16hr. Responsibilities Provide client support on a wide range of items. Respond to external or internal user requests for service and determine nature and extent of support needed. Provide support or refer to the appropriate staff member. Respond to client issues of all kind via phone, chat and email. Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors. Respond to internal or external user requests for service and determine nature and extent of support needed. Provide support or refers to the appropriate staff member. Respond to software problems on site or over the phone, chat and/or email. Investigate error messages and determine resolution. Train users in startup, basic, and advanced use of our websites. Provide timely and accurate information to incoming client requests. Process client orders/changes according to established department policies and procedures. Required Skills Strong time management and organizational skills. Proficiency in M.S. Office Suite including Outlook, Word, and Excel. Must be detail oriented. Must have excellent oral and written communication skills. Must have strong telephone skills and be able to work with a diverse population. Must be able to maintain confidential information and follow procedures for work processing. Must be able to manage multiple tasks or projects. Education The candidate we are seeking will have at minimum a high school diploma or equivalent. Benefits Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. Medical, dental and vision coverage with spouse/family coverage options 401K plan with generous company match Flexible spending accounts Voluntary insurance coverage plans (life, disability, etc.) Paid lunch breaks Paid time off Paid holidays Paid training program/ Internal employee development Overtime options available Casual dress code Flexible work schedules RushBus scheduled service from Septa Bus Route 22 and Regional Rail Employee referral bonus program Discounts through partnerships & neighborhood business programs Additional Information All candidates are subject to a drug test and a background screening. Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.
$16 hourly Auto-Apply 26d ago
Overnight Call Center Agent
Vertical Screen/Fieldprint 4.5
Warminster, PA jobs
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's leading applicant screening firms - but we're not your typical background check company. With our family of companies - Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint - we support some of the biggest names in business, healthcare, education, and government. We're proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We're a team of kind, collaborative professionals who genuinely care about what we do - and about each other. Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference - every single day. Job Description The Occupational Health Services Researcher supports our clients' applicants by handling incoming calls regarding drug screens and other health services. This is a full-time in office position out of Warminster, PA. We are seeking a shift of 10pm - 6am Monday through Friday. Must be able to train during the day for the first 4-6 weeks. This position pays $16.00hr. Responsibilities Handle a high volume of inbound or outbound calls Evaluate documentation and information needed Processing and following up on invoices and faxes Administrative duties such as filing, scanning, and mailing different types of documents Maintain and document detailed notes in system regarding correspondence with applicants Required Skills Must be able to work in a fast paced, inbound/outbound call center environment Ability to multitask Strong attention to detail Ability to efficiently operate and navigate a computer and internal software Excellent verbal and written communication skills Must be proficient in Microsoft Office Education The candidate we are seeking will have at a minimum a high school diploma or equivalent. Benefits Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. Medical, dental and vision coverage with spouse/family coverage options 401K plan with generous company match Flexible spending accounts Voluntary insurance coverage plans (life, disability, etc.) Paid lunch breaks Paid time off Paid holidays Paid training program/ Internal employee development Overtime options available Casual dress code Flexible work schedules RushBus scheduled service from Septa Bus Route 22 and Regional Rail Employee referral bonus program Discounts through partnerships & neighborhood business programs Additional Information All candidates are subject to a drug test and a background screening. Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.
$16 hourly Auto-Apply 16d ago
Professional Customer Service Reps!
DSG Call Center 4.6
Dunedin, FL jobs
SENIOR LEVEL CUSTOMER SERVICE REPS!! Growing, fast-paced company looking for professional, senior level customer service representatives! We just set appointments! NO SALES! We have morning and evening shifts available! Full-time & Part-time hours available. We also offer FLEXIBLE SCHEDULES! TOP PAY FOR PROFESSIONAL REPRESENTATIVES!! Qualifications: -Excellent to Great verbal and written skills -Organization skills -Advanced knowledge of Microsoft Office -3 to 5 years experience -Friendly & outgoing demeanor, smile in your voice, energy -Dependable APPLY NOW!!!! $9 - $13 P/H Plus BONUSES !!!
$9-13 hourly 60d+ ago
Customer Service & Sales Representative
Spi LLC 4.0
Lancaster, PA jobs
current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
$28k-35k yearly est. Auto-Apply 60d+ ago
Customer Service & Sales Representative
SPI LLC 4.0
Lancaster, PA jobs
Job Description current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
$28k-35k yearly est. 18d ago
Customer Service Representatives
High Energy Solutions 4.0
Abilene, TX jobs
We are an expanding marketing firm based in Abilene! After seeing a successful first half of the year, we are adding clients to our portfolio and looking for excited team members to help us reach new goals and standars in our direct marketing and instore customer care divisions! Job Description High Energy Resolutions is expanding at a tremendous rate! We are currently hiring for entry level and experienced customer service and sale representatives who we can bring on to our already prestigious firm. Our company is looking for ATHLETES and SPORTS-MINDED individuals who are going to take us to the next level during this unprecedented time of expansion! EXPERIENCE IS NOT MANDATORY BUT IS A HUGE PLUS! OUR FIRM WILL PROVIDE FULL PAID TRAINING! High Energy Resolutions specializes in promotional campaigns while continually providing the top notch customer service experience that we have become known for. We are now looking to fill ENTRY-LEVEL customer service, sales, advertising, marketing, and entry level management positions as soon as possible! We need the right team in order to achieve results! STOP LOOKING AND START APPLYING Submit your Resume by clicking the Apply button! Qualifications Requirements: We are looking for COMPETITIVE, STRONG, SPORTS-MINDED individuals to take our company to the next level. Our firm maintains the policy of training our employees from scratch in the following areas: Entry Level Management Junior Marketing Campaign Development Event Coordination Public Relations Sales Associates Customer Service Additional Information All your information will be kept confidential according to EEO guidelines.
$30k-38k yearly est. 17h ago
In-Store Sales and Customer Service Rep
High Energy Solutions 4.0
Abilene, TX jobs
We are an expanding marketing firm based in Abilene! After seeing a successful first year, we are adding clients to our portfolio and looking for excited team members to help us reach new goals and standards in our direct marketing and in-store customer care divisions! Job Description We offer a thorough management program for qualified individuals to learn to train and supervise sales people, while learning various aspects of sales and marketing and other critical and fundamental business principles. Successful individuals will be given the opportunity to build their team, and continue to grow in our management training program! If you are a candidate looking for an opportunity to grow with us in an exciting, fast-paced career, then apply today! We are looking for future leaders to grow into a management role with our company while focusing on the following areas: Development of marketing campaigns and strategies Customer service and client acquisition Implementation of product launches Rigorous leadership training Those that excel leading and training others may be provided with the opportunity to grow through our management training program In-store promotional advertising Qualifications If you are a candidate looking for an opportunity to grow with us in an exciting, fast-paced career, then apply today. NO BUSINESS TO BUSINESS NO DOOR TO DOOR NO TELEMARKETING (THIS IS NOT A CALL CENTER!) Additional Information All your information will be kept confidential according to EEO guidelines.
$30k-38k yearly est. 17h ago
Immediate Hire || Customer Service Representative for Marketing
High Energy Solutions 4.0
Abilene, TX jobs
We are an expanding marketing firm based in Abilene! After seeing a successful first year, we are adding clients to our portfolio and looking for excited team members to help us reach new goals and standards in our direct marketing and in-store customer care divisions! Job Description Our firm is currently accepting applications from individuals with experience working in customer service, customer relations, and sales to work as part of our team. Entry Level Customer Service Representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry. Customer Service Responsibilities: • Contribute to a positive & energetic environment • Maintain professional standards in marketing, sales & customer service • Direct customer interaction to promote products & services • Participate in daily training sessions & campaign meetings Qualifications Qualifications: • Desire to participate in professional development and take on new responsibilities • Self-motivated and comfortable working both independently and as part of a team • Customer service or customer relationship experience • Ability to perform at a high level in a fast-paced environment. Benefits of the Entry Level Customer Service Position • Competitive compensation • Merit-based advancement • Uncapped bonuses & incentive plan • Fun Atmosphere • Travel Opportunities • Company events APPLY NOW FOR IMMEDIATE CONSIDERATION! Additional Information All your information will be kept confidential according to EEO guidelines.
$30k-38k yearly est. 17h ago
Customer Service Representative
JJ Powell 3.3
Philipsburg, PA jobs
Job Details JJ Powell Inc Corporate Office - Philipsburg, PA Full Time High School / GED $14.00 - $18.00 Hourly DayDescription Customer Service Representative - Join the JJ Powell Team! We're seeking an enthusiastic, reliable, and friendly Customer Service Representative to deliver exceptional support to our clients. In this role, you'll assist customers with account setup, delivery scheduling, product inquiries, billing questions, and more-whether it's about oil, propane, HVAC, Easypay, or other programs. If you love helping people and thrive in a fast-paced, team-oriented environment, we want to hear from you! Why Work With Us: Immediate 401(k) Eligibility - Start saving for your future right away. Health Insurance Options - Choose from two plans to suit your needs. Dental & Vision Insurance - Full-spectrum health coverage. Paid Time Off & Holidays - Enjoy work-life balance and well-deserved breaks. Life & Disability Insurance - Protect what matters most. What You'll Do: As a Customer Service Representative, you'll be the voice and face of JJ Powell, helping customers feel valued, informed, and supported. Your mission: Deliver Outstanding Service: Answer client questions about our services and programs. Inform customers about promotions and offer upsells when appropriate. Make outbound calls and follow up on customer inquiries. Promote Our Business: Maintain strong knowledge of JJ Powell's products, services, and promotions. Set up and manage new and existing customer accounts. Process payments and handle required documentation. Maintain Accuracy & Attention to Detail: Provide timely, accurate information to customers regarding order status, delivery scheduling, and product knowledge. Log service tickets and enter relevant data into internal systems. Resolve Customer Issues: Address and resolve billing disputes, credit questions, and complaints via phone, email, mail, and social media. Provide timely feedback to the company regarding service failures or client concerns. Support Our Digital Efforts: Participate in live online chats with current and prospective clients. Maintain fleet maintenance records, generate reports, work orders, and invoices using company software. This position is ideal for someone who enjoys working with people, solving problems, and being a helpful, reliable resource for both customers and coworkers. Apply now and join the customer service team at JJ Powell-where great service and hometown values come together! Qualifications: To excel as a Customer Service Representative, you'll bring the following to the table: Education: High school diploma, GED or higher. Experience/Skills: Minimum of 2 years of customer service experience. Credit and CRM experience are a plus. JJ Powell Inc. is an equal employment opportunity employer that does not discriminate based on race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, place of birth, sexual orientation, veteran status, or any other characteristic protected by the applicable federal, state, or local laws.
$14-18 hourly 60d+ ago
Inside Sales (100% Remote)
Global Elite Group 4.3
Zephyrhills, FL jobs
If you are looking for a fully remote position with the ability to travel, AO is the perfect opportunity for you! At AO, you can work 100% remotely and from anywhere in the world. On top of that, we host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland. Join our amazing team of driven individuals for an opportunity to grow your career at your own pace. Here at AO, we will give you the support to succeed, while you have the freedom to explore the world! Preferred Qualifications: Positive attitude Ability to make connections with people Fast learner Adaptable We Offer: Work from home or anywhere! Full-time positions Weekly pay Industry-leading workshops and trainings Leadership conventions and conferences Assistance with Licensing process To be considered, please submit your compensation requirements and updated resume for review. *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
$34k-53k yearly est. Auto-Apply 60d+ ago
Inside Sales (100% Remote)
Global Elite Group 4.3
Naples, FL jobs
If you are looking for a fully remote position with the ability to travel, AO is the perfect opportunity for you! At AO, you can work 100% remotely and from anywhere in the world. On top of that, we host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland. Join our amazing team of driven individuals for an opportunity to grow your career at your own pace. Here at AO, we will give you the support to succeed, while you have the freedom to explore the world! Preferred Qualifications: Positive attitude Ability to make connections with people Fast learner Adaptable We Offer: Work from home or anywhere! Full-time positions Weekly pay Industry-leading workshops and trainings Leadership conventions and conferences Assistance with Licensing process To be considered, please submit your compensation requirements and updated resume for review. *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
$34k-55k yearly est. Auto-Apply 60d+ ago
Inside Sales (100% Remote)
Global Elite Group 4.3
Palm Bay, FL jobs
If you are looking for a fully remote position with the ability to travel, AO is the perfect opportunity for you! At AO, you can work 100% remotely and from anywhere in the world. On top of that, we host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland. Join our amazing team of driven individuals for an opportunity to grow your career at your own pace. Here at AO, we will give you the support to succeed, while you have the freedom to explore the world! Preferred Qualifications: Positive attitude Ability to make connections with people Fast learner Adaptable We Offer: Work from home or anywhere! Full-time positions Weekly pay Industry-leading workshops and trainings Leadership conventions and conferences Assistance with Licensing process To be considered, please submit your compensation requirements and updated resume for review. *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
$34k-53k yearly est. Auto-Apply 60d ago
Inside Sales (100% Remote)
Global Elite Group 4.3
Daytona Beach, FL jobs
If you are looking for a fully remote position with the ability to travel, AO is the perfect opportunity for you! At AO, you can work 100% remotely and from anywhere in the world. On top of that, we host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland. Join our amazing team of driven individuals for an opportunity to grow your career at your own pace. Here at AO, we will give you the support to succeed, while you have the freedom to explore the world! Preferred Qualifications: Positive attitude Ability to make connections with people Fast learner Adaptable We Offer: Work from home or anywhere! Full-time positions Weekly pay Industry-leading workshops and trainings Leadership conventions and conferences Assistance with Licensing process To be considered, please submit your compensation requirements and updated resume for review. *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
$33k-52k yearly est. Auto-Apply 26d ago