Practice administrator job description

About CHNOLA

Children's Hospital of New Orleans is a leader in Pediatric care throughout the Southeast region. We are seeking a dynamic Practice Administrator. The mission of making care available to all children has allowed Children's to grow as an organization. Children's Hospital is a not-for-profit medical center offering the most advanced pediatric care for children from birth to 21 years. With over 40 pediatric specialties and more than 400 physicians, it is the only full-service hospital exclusively for children in Louisiana and the Gulf South. We invite you to experience the magic of Children's Hospital.

As a member of our team, you will not only experience personal reward, you will also find tangible benefits for you and your family. For more information, please go to www.chnola.org.

POSITION SUMMARY: To plan, organize, staff, and direct activities in Children's Hospital of New Orleans special care clinical sections in collaboration with designated physician leader(s). Activities include planning and performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with Louisiana State University and Tulane University Health Science Centers on the section's research and academic pursuits.

JOB REQUIREMENTS:

Education- Bachelor's Degree (Business, Healthcare, or Related Field) or Enrollment in a BS program with in the first year of hire and completion within 3 year; Preferred, Master's Degree - Business, Healthcare, or Related Field.

Experience- 3 years Healthcare Operations or Healthcare Business Management Experience; Master's degree will be considered in lieu of experience or completion of Master's within 6 months of hire; Preferred, 5 years; Healthcare Operations or Healthcare Business Management Experience.

Skills- Knowledge of Healthcare Administration; Ability to operate a personal computer specifically word processing, spreadsheets, presentation, and database software; Ability to deal effectively with patients, medical staff, administration, and the public; Ability to train, develop, and supervise effectively; Skills in planning, organizing, and delegating

Children's Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

1. Manage the event flow tracking and report the challenges affecting wait time. Identify potential inefficiencies requiring analysis, discussion with the supervisor, and implementation of resolutions.
2. Coordinates activities of providers to ensure timely patient flow, processing of encounters, and billing.
3. Reviews practice activities and recommend changes in, or better utilization of facilities, services, and staff.
4. Monitors exception reports(denials) related to data input.
5. Responsible for reviewing weekly operational reports regarding productivity, no-show, cancellation percentage, 3rd next available appointments, patient cycle times, payer mix, and patient age trends.
6. Responsible for researching, analyzing, planning to implement, and monitoring procedures and processes pertaining to smooth unit flow.

Daily/ Routine Task:

1. Answers patient calls letters and other correspondence in a timely manner.
2. Ability to interact and communicate with a variety of people, both on a one-on-one basis, in meetings, and in group presentations: must be able to relate to and work with physically and mentally unhealthy individuals.
3. Ability to analyze statistical data and recommend appropriate changes to enhance the proficiency of the practice.
4. Proficient computer skills, including working knowledge of Microsoft Office Suite.
5. Responsible for the consistent monitoring of patient flow between the front office, providers, and other clinical staff to ensure efficient daily use of staff time and exam room capacity.
6. Identifies incidents, sentinel events, and patient complaints and reports these according to the established protocols within the time defined by policy, providing supporting documentation.
7. Ensure recall appointments are completed.
8. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Registered Nurse with Administrative Experience or Bachelor’s degree in health care or business administration, or related field and two to three years of related experience within the healthcare environment. Master’s degree preferred.

Flexible schedule, allowing for weekends or evenings and travel to our other sites as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent verbal and written communication skills.

Clear understanding that FoundCare provides information on educating individuals about safer sex practices which could include but not be limited to exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities, as part of the program's mission in the prevention and transmission of HIV disease.

PHYSICAL REQUIREMENTS:

Ability to endure short, intermittent, and/or long periods of sitting and/or standing in the performance of job duties.

Transport him/herself to other departments, conference rooms, and on occasion, to off-site locations to accomplish job responsibilities, attend meetings, workshops, seminars, etc.

Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc.

Bi or Tri-lingual a plus (Spanish & Creole French)

Covenant Community Care, a faith based charitable non-profit Community Health Center serving the people of Metro Detroit, has an immediate opportunity for a Practice Administrator to work at our Joy-Southfield Clinic located on the west side of Detroit.

The Practice Administrator is responsible for directing, supervising, and coordinating support staff and activities. Practice Administrator will work closely with the clinical teams and other leaders at to ensure that administrative, financial, facilities and quality goals are met.
*Responsibilities: *

* Manage day to day administrative operations.
* Work closely with leadership and clinical staff to excel in service, process and clinical care outcomes.
* Conduct site staff meetings and participates in provider, practice improvement and other meetings as needed.

* Manage provider schedules in EMR.
* Responsible for building and leading a high-performing staff.

* Provide leadership, coaching, support, and training to staff.
* Staff recruitment, performance management, and training.

*Qualifications: *

* Minimum qualifications:
* College degree or equivalent work experience required

* Strong computer skills, including proficiency in Microsoft Office applications, SharePoint, internet research, and web-based portals
* Excellent written and verbal communication skills
* 3 years related experience with at least 2 years in a medical office, management/supervisory capacity.
* Excellent math skills to oversee sliding fee application process.
* Ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance.
* Exhibit sound judgment in decision-making.

* Preferred qualifications:
* Bachelor's Degree in Business, Health Administration or related field.
* FQHC experience

_Covenant offers a generous benefits package including 401k, life insurance, health, dental and vision care, short-term and long-term disability insurance, paid holidays and paid time off._
Please apply directly on company website: www.covenantcommunitycare.org
* **_At Covenant Community Care, the health and safety of our employees is our number one priority. That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement prior to employment._*

Job Type: Full-time