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Top Practice Administrator Skills

Below we've compiled a list of the most important skills for a practice administrator. We ranked the top skills based on the percentage of practice administrator resumes they appeared on. For example, 10.8% of practice administrator resumes contained patient care as a skill. Let's find out what skills a practice administrator actually needs in order to be successful in the workplace.

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The six most common skills found on Practice Administrator resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how Patient Care is used in Practice Administrator jobs:
  • Evaluated patient care procedural changes for effectiveness and implemented new methods to improve patient satisfaction and quality of care.
  • Provide service excellence, maintain and enhance quality patient care practices through implementation of improved patient communication processes.
  • Developed a system of staff communication that ensured proper implementation treatment plans and comprehensive patient care.
  • Collaborate with physicians, staff and ancillary services to enhance operational efficiency and patient care.
  • Designed and implemented provider incentive program prompting Hygienist/Doctor collaboration, communication while improving patient care/services.
  • Oversee all daily operations of privately-owned, outpatient radiology facility delivering high quality patient care.
  • Facilitated strategic planning for clinic operations, patient care services, space utilization and expansion.
  • Oversee all operations for Ophthalmology private practice including patient care activities and personnel management.
  • Develop cost/benefit analysis of new patient care services and equipment to maximize practice revenues.
  • Provide exceptional communication to establish practice standard is highest in quality and patient care.
  • Renovated integrated health care delivery systems to improve patient care and promote technological innovations.
  • Facilitated better patient care through effective communication and time management of office flow.
  • Developed and maintained office procedures to ensure quality and efficiency of patient care.
  • Evaluated patient care, complaints, confidentiality and procedural changes for effectiveness.
  • Enhance operational effectiveness, emphasizing cost containment and high quality patient care.
  • Monitored patient care/follow up with home medical equipment and testing.
  • Improved morale by focusing on customer service/patient care.
  • Display leadership skills and effectively collaborate patient care.
  • Optimize patient care by implementing operational strategies.
  • Lead growth initiatives by ensuring quality customer/patient care

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2. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Practice Administrator jobs:
  • Implemented drug inventory reconciliation procedures and chemotherapy administration safety procedures.
  • Capitalized on practice transformation resulting in accelerated implant procedures from 71 annually to 350 annually boosting revenue and increasing market share.
  • Represented Physician Partners at Central Business Office meetings, and effectively communicated new policies and procedures to providers and staff.
  • Establish strategic plans and guides implementations, confers with executive management to plan operational objectives to develop policies and procedures.
  • Restructure of Human Resources department to accommodate practice growth and facilitate standardized policies and procedures across recently merged entity.
  • Developed long-range plans, analyzes and recommended changes in organizational systems, policies and procedures and ensured implementation.
  • Supervised departmental personnel and operations while implementing policies and procedures to contribute to the success of the organization.
  • Standardized staff training through development of an official procedures manual including state/federal compliance issues and EEO requirements.
  • Facilitated purchase and installation of new imaging equipment generating new procedures, greater throughput and revenue.
  • Conducted performance evaluations and provided training to ensure accuracy and efficiency of office policies and procedures.
  • Oversee all daily office operations and prepare patients for preoperative examination, treatment and surgical procedures.
  • Revised existing and developed new office procedures to enhance productivity and service to our patients.
  • Research emerging procedures and laser technologies, evaluate cost/benefit ratio and feasibility analysis & purchasing.
  • Revised policy and procedures; developed/revised reports and documents for practice efficiency and HIPPA compliance.
  • Initiated seeking JCAHO compliance by creating and instituting all policies and procedures necessary for accreditation.
  • Restructured patient accounting operations and designed/implemented policies, procedures and processes for financing surgical patients.
  • Developed policies and procedures; instituted best practices and streamlined processes for increased efficiency.
  • Scheduled patients for operations and educated them on preparation and recovery expectations of several procedures
  • Created and implemented medical and administrative Policies and Procedures according to HQAA standards.
  • Developed, implemented and evaluated procedures and protocol designed to enhance operational performance.

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3. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Practice Administrator jobs:
  • Developed, negotiated, and managed business contracts with medical supply vendors while delivering exceptional customer service and enhancing existing relationships.
  • Establish an effective communication link with physician leadership within the practice location to facilitate provision of quality customer service.
  • Developed and implemented new customer service program by focusing on employee satisfaction and the crossover to improved customer service.
  • Worked closely with staff members and contracted providers to enforce quality customer service standards and achieve operational goals.
  • Facilitated business practices and technology for financial and operational improvement to ensure effective financial management and customer service.
  • Responded to all complaints utilizing strong customer service abilities to quickly diagnose problems and repair business relationships.
  • Coordinated and facilitated monthly management and staff meetings and staff customer service, billing and sensitivity training.
  • Recommended for and recruited to this position for customer service and organizational skills demonstrated in previous position.
  • Managed front office operations to maximize patient satisfaction, collection of payments and customer service efforts.
  • Improved communication standards between patients and staff and overall customer service standards.
  • Provide exceptional customer service together with a cohesive team.
  • Accomplished profitability through financial management and customer service.
  • Assured customer service policies are developed and executed.
  • Develop Customer Service training program and implementation.
  • Ensured excellent internal and external customer service.
  • Develop, implement and monitor staff development programs in the areas of customer service, performance improvement and enhanced skills training.
  • Experience in time management, providers schedules, daily deposits, interview for all positions, customer service, patient complaints.
  • Planned, organized and directed daily operations to include staffing, practice growth and improvement, financial performance and customer service.
  • Provided customer service training to all levels of staff in the practice as well as external staff form the affiliated hospitals.
  • Maintain a high quality level of customer service and the ability to collaborate with global and domestic offices and departments.

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4. Clinical Staff

high Demand

The clinical staff consists of people who work under a healthcare professional like a physician. Their job is to assist in healthcare professional services but not to report them directly. The clinical staff has direct contact with patients for diagnosis, treatment, and further care.

Here's how Clinical Staff is used in Practice Administrator jobs:
  • Facilitated merger of practice with another surgical practice to include implementation of best practices for clerical and clinical staff.
  • Conducted initial and periodic training of administrative and clinical staff to assure effective knowledge transfer and retention.
  • Assessed training needs of administrative and clinical staff and approve and/or disapprove training and professional development requests.
  • Provided leadership and supervision for program development and coordination with highly skilled clinical staff.
  • Coordinated the recruitment and orientation process of clinical and nonclinical staff.
  • Scheduled all clinical and non-clinical staff entirely eliminating overtime.
  • Developed and implemented employment agreements with clinical staff.
  • Performed screening interviews for recruiting clinical staff.
  • Reorganized clinical staffing to reduce inefficiencies.
  • Represent hospital Administrative and Clinical staff
  • Directed and supervised 7 physicians, 1 Physicians Assistant, 7 medical assistants, 14 non-clinical staff, and 15 technicians.
  • Aligned all team members with their common goals to include coordinating with clinical staff to ensure patient treatment expectations were met.
  • Manage the daily operations of this practice and a satellite location including the oversight of all clerical and clinical staff.
  • Maintain hardware and software, set up traveling clinical staff with equipment (scanners, laptops, etc.).
  • Established a smooth flow of information and effective working relationship among patient services, clinical staff, administration and physicians.
  • Conduct morning huddles with admin and clinical staff for daily strategies for a smooth successful day and handle any concerns.
  • Managed a large clinic that employ's 30 specialty physicians with a total of 70 support and clinical staff.
  • Managed 7 on-site facilities, including clinical and non-clinical staff at industrial clinics and Health and Wellness team.
  • Managed daily activities of the medical office, including adequate staffing of clinical and non-clinical staff.
  • Provided financial information during our morning huddles for clinical staff in solving collection and registration issues.

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5. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Practice Administrator jobs:
  • Collaborated with Medical Director and Practice ownership in annual budget assessment, administered payroll and benefits for the practice.
  • Performed all business functions including payroll, accounts receivable, accounts payable, personnel administration and information systems administrator.
  • Composed monthly productivity reports, managed payroll; developed and implemented policies & procedures.
  • Monitor time cards, verify hours and submit information electronically to payroll company.
  • Maintained employee documentation regarding personnel files, payroll records and vacation/sick time.
  • Facilitated preparation and submission of employee payroll to payroll processing company.
  • Performed all financial functions including accounting, budgeting and payroll processing.
  • Administered staff benefits programs and payroll, supervised hiring/firing.
  • Prepared monthly and quarterly payroll and financial reporting.
  • Managed all financial operations including accounting and payroll.
  • Prepare bi-weekly payroll in electronic payroll system.
  • Revamped payroll system to utilize current technology.
  • Communicated important payroll policies with contract employees.
  • Managed payroll and employee reporting obligations.
  • Implemented time-keeping payroll software and system.
  • Job Responsibilities: Manage the practice of the Radiologists, including but not limited to: banking functions, payroll functions.
  • Hold full accountability for Human Resources administration, including staff recruitment and training, payroll, employee relations and performance evaluations.
  • Managed two employees, including payroll, payroll taxes, employee evaluations, staff meetings, accounts receivable and payable.
  • Process all receipts/EOB's, make bank deposits, manage A/P & disbursements, manage semi-monthly payroll using ADP services.
  • Coordinated special events, inventory control, vendor relations, purchasing, and accounts payable, weekly payroll for employees.

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6. Practice Management

high Demand

Here's how Practice Management is used in Practice Administrator jobs:
  • Implemented new practice management and electronic health record program ensuring better collections and meeting meaningful use requirements.
  • Negotiated and implemented a hardware and software upgrade for the Medical Manager Practice Management computer system.
  • Developed extensive set of training and reference documentation, including corporate standard on practice management reporting.
  • Initiated and implemented updated and improved practice management, information technology, telecommunications and accounting systems.
  • Evaluated and implemented electronic medical records and practice management systems interfaced with external laboratory and pathology.
  • Practice Management EMR implementation Medical Billing Financial Medical Practice Management Human Resources/Policies and Procedures Accounts payable/receivable
  • Created performance analysis summary that anticipated third party reimbursement trends and facilitated day-to-day practice management.
  • Converted practice from paper records over to electronic medical records and new practice management system.
  • Subscribed to several monthly publications focusing on practice management and orthopedic coding updates.
  • Incorporated a new practice management and EMR system to accommodate changing documentation requirements.
  • Performed database/hardware maintenance and software training for Medical Manager Practice Management system.
  • Established practice on Electronic Medical Record/Practice Management through WebMD-SAGE, Compliance/HIPAA Officer.
  • Researched and implemented new technologies including Practice Management and Electronic Medical Records.
  • Hired to revamp practice procedures and implement new practice management information system.
  • Established in-house billing and collection utilizing the current practice management software system.
  • Establish an interface between practice management system and electronic medical records system.
  • Coordinated the selection and implementation of a new practice management system.
  • Negotiated purchase and facilitated go-live implementation of practice management computer system.
  • Selected and implemented Practice Management System for Scheduling and Billing.
  • Implemented and maintained Electronic Health Records and Practice Management System.

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7. Oversight

high Demand

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how Oversight is used in Practice Administrator jobs:
  • Developed Business plan and build-out model for free-standing ambulatory care clinic with project management oversight of all aspects of build-out.
  • Facilitated paper-to-electronic claims conversation and provided the oversight for seamless transition of claims production and submission process.
  • Expanded management team and mentored developing leaders, enhanced billing company oversight, updated process management documentation.
  • Provided oversight and supervision of clinical and financial operations for surgical practice specializing in total joint replacement.
  • Promoted to Director, Physician Practice Development where operational oversight expanded to 3-clinic locations.
  • Provide oversight for all credentialing operations in the corporation.
  • Direct oversight for all operational areas including accounting dept.
  • Administered accounts payable/receivable functions and collections; oversight of insurance billings, including PPO, Medicare, Medicaid and Third Party.
  • Participate in, along with physician PI leadership in the oversight of practice QI initiatives to ensure program integrity and consistency.
  • Provided direct oversight for the delivery of primary care services providing care for over 500 patients on a daily basis.
  • Oversee Sonogram program for OB and Pediatric patients as well as oversight of training program for students for Amarillo College.
  • Direct oversight of 60 employees addressing the corporate re-organization, space planning, development, and opening of new corporation.
  • Maintained oversight of the business and financial affairs of the practice including fiscal management in conjunction with the practice CPA.
  • Operated as a direct report to the CEO, providing leadership and oversight of all clinical and administrative operations.
  • Provided oversight to financial (accountant) and legal services reviews; implemented policy and vendor changes as directed.
  • PRACTICE ADMINISTRATOR - SPECIALTY-CARDIOVASCULAR & INTERNAL MEDICINE Developed and provided oversight for all administrative aspects of the practice.
  • Managed claims processing and collection of patient billing including auditing, training, and oversight of claims processing.
  • Managed the clinical part of the practice with oversight on the operational part of the practice and budget.
  • Created and maintained oversight of HR systems/protocols, employee benefits and relations for state and federal compliance.
  • Managed complete oversight of the day-to-day aspects of running the medical office of a solo practice physician.

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8. Medical Records

high Demand

Here's how Medical Records is used in Practice Administrator jobs:
  • Ensured the efficiency of Family Practice/Internal Medicine services and proper administration of laboratory, radiology and medical records department.
  • Project management of developing and implementation of a centralized medical records department with primary focus on HIPAA compliance.
  • Spearheaded conversion from paper charts to Electronic Medical Records, increasing efficiency and accuracy of records keeping.
  • Implemented Electronic Medical Records individualized to specific provider usage patterns for maximum efficiency and compliance.
  • Implemented electronic medical records software and procured all needed hardware for accommodating new system.
  • Initiated procedures to improve documentation and eliminate backlog of laboratory and medical records paperwork.
  • Conducted conversion to electronic medical records and achieved meaningful use for all providers.
  • Lead Project Manager for evaluation and implementation of electronic medical records.
  • Developed and maintain computerized systems to maintain confidential medical records.
  • Review daily charges and medical records to ensure sufficient documentation.
  • Ensured proper accountability for all medical records and practice documentation.
  • Assisted in transitioning practice to complete Electronic Medical records.
  • Maintained an efficient and highly organized medical records department.
  • Audited and analyzed medical records for errors.
  • Implemented electronic billing & medical records program.
  • Converted to electronic medical records.
  • Manage and coordinate all aspects of patient registration, scheduling, insurance verification, reception, and electronic medical records system.
  • Process all customer concerns, complaints, issues of compliance, medical records requests and team members concerns for the practice.
  • Manage and ensure all patient charts in Medical Records department are signed off by physicians weekly to avoid suspension list.
  • Reviewed medical records, and collaborated with health system risk management staff, and attorneys, on all malpractice issues.

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9. EMR

high Demand

Here's how EMR is used in Practice Administrator jobs:
  • Participated in strategic planning and development of EMR system and single specialty licensed surgical center.
  • Expanded EMR usage to include interactive accessibility throughout the Joint Replacement Center network.
  • Maintain compliance with EMR charting requirements, maintain compliance with SOP's, ordering, establish & comply with budget projections.
  • Planned, implemented and optimized Electronic Medical Record system from paper to EMR and then converted that system to another EMR.
  • Initiated, justified, and received approval to upgrade office to the CCHS PC LAN, and EPIC MyPractice Community EMR.
  • Led practice through a successful EMR and PM system conversion to AthenaHealth, as well as from ICD-9 to ICD-10.
  • Implemented protocols and conducted training with providers and support staff to obtain an EMR system using Medical Manager software applications.
  • Managed the selection process and implementation of the practice's EMR by reviewing and updating the system as needed.
  • Prepared, trained and transitioned staff and physicians for ICD10 implementation in both EMR system and Lab system portal.
  • Maintain awareness of advances in EMR and data processing technology, government regulations, and health insurance changes.
  • Manage all technical aspects of the practice ensuring that the EMR system is utilized and upgraded as needed.
  • Supervised and maintained the EMR system to ensure qualification of Meaningful Use and PQRS for MD and Therapists.
  • Implemented a brand new EMR system, and functioned as primary liaison to patients and other physicians.
  • Assisted in the enhancement of EMR templates to maximize physician comfort; oversee group education for upgrades.
  • Evaluated, purchased and implemented an Electronic Medical Record (EMR) system for the practice.
  • Lead the offices in the transition from paper charting to a full EMR, paperless office.
  • Trained all new employees how to transition and utilize EMR and scanned in all reports/documents.
  • Create templates and macros in EMR system to compliment the individual needs of each provider.
  • Planned and implemented flawless conversion in billing and coding department to accommodate the new EMR.
  • Enter referring providers into the EMR system, as well as any new insurance companies.

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10. Daily Operations

high Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Practice Administrator jobs:
  • Coordinated daily operations for this practice with seven employees, maintaining training and supervisory responsibility for eight administrative team members.
  • Provided leadership and direction for daily operations, financial management, staffing and business development in office setting.
  • Work closely with physicians of medical practice in developing business strategies, formulate budgets while managing daily operations.
  • Manage the daily operations while developing, monitoring, and analyzing budget and financial information cost effectively.
  • Managed daily operations and marketing functions; administered accounting including payroll, accounts payable and financial reporting.
  • Managed daily operations of orthopedics and urology practice including surgeons, mid-level providers and non-clinical employees.
  • Managed the daily operations of a four doctor clinics with supervisory responsibility for 8-10 clinical personnel.
  • Implement strategic initiatives and coordinate daily operations for the Financial Services practice both global and domestic.
  • Coordinate daily operations to maximize provider availability, minimize costs and secure reimbursement.
  • Managed the daily operations of full-service medical centers to ensure maximum operating efficiency.
  • Practice Administrator / Billing Supervisor Directed daily operations of two surgical G.I.
  • Manage daily operations and support functions including physician recruitment and deployment.
  • Managed, coordinated and supervised the daily operations of the organization.
  • Managed daily operations for seven pain management clinics in Central Texas.
  • Manage daily operations of a Physician Practice for Family Medicine.
  • Managed daily operations for a California based management company.
  • Managed the daily operation of a medical/dental facility.
  • Coordinated a seven-physician practice and oversaw daily operations.
  • Coordinated daily operations of internal medicine office.
  • Formulate business strategies and coordinate daily operation.

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11. Regulatory Agencies

high Demand

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how Regulatory Agencies is used in Practice Administrator jobs:
  • Assured that the practice was operating at maximum efficiency within the guidelines of governmental and regulatory agencies.
  • Ensured compliance with all regulatory agencies governing health care delivery and facilitated policy making.
  • Implemented a quality assurance program that exceeded the standards set forth by accrediting bodies and regulatory agencies.
  • Assured that staff were trained and operated in compliance with all government and other regulatory agencies.
  • Assure staff is trained and operates in compliance with government and regulatory agencies.
  • Ensured compliance with all local, state and federal regulatory agencies.
  • Updated manuals and ensured compliance with all regulatory agencies governing healthcare, OSHA, CLIA, HIPAA etc.

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12. Medical Office

high Demand

Here's how Medical Office is used in Practice Administrator jobs:
  • Facilitate high quality medical office and call center collaboration, ensuring all telephone calls are handled promptly and efficiently.
  • Demonstrated capacity to effectively manage all essential tasks required in a busy specialized medical office environment.
  • Reviewed medical charts with physicians and contacted other medical offices for medical record updates.
  • Developed all regulatory and human resource compliance manuals for medical offices.
  • Established and oversaw internal practices and procedures within fast-paced medical offices.
  • Develop marketing and advertising strategy for the medical office.
  • Communicate concerns to Medical Office Administrator and Regional Director.
  • Practice Administrator of a medical office practice consisting of 5 family practice physicians, 2 nurse practitioners and 14+ staff members.
  • Researched competition and market, developed feasibility study and then gained approval from Board to ad service to the medical office.
  • Implemented and updated policies and procedures associated with operating a medical office, as well as HIPAA and HITECH compliance policies.
  • Planned, directed, implemented and evaluated the operations of 3 medical offices: Total staff consisted of over 25 personnel.
  • Trained, supervised and managed Medical Assistants, front/back medical office and medical billing staff *Administered the practice annual budget.
  • Managed the construction, leasing and occupancy of a new 25,000 square foot, $3.2 million medical office building.
  • Direct, develop, and manage a complex medical office and staff resulting in successful results for the entire practice.
  • Trained, mentored, and coached medical office personnel, providing performance feedback to promote professional growth and development.
  • Manage operations at 5-6 medical office sites and supervise up to 30 employees to ensure performance meets organizational standards.
  • Organized and implemented all aspects of the development and opening of a new Pain Management specialist medical office.
  • Direct the day to day functions of 5 medical offices consisting of 7 doctors, 25 employees.
  • Mastered, and then excelled in facility management of a newly completed 10,000 square foot medical office.
  • Assisted with training medical office staff/ physicians on CureMD electronic health record (EHR).

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13. Practice Operations

high Demand

Here's how Practice Operations is used in Practice Administrator jobs:
  • Managed practice operations including orthopedic surgery, physical therapy, work hardening program, billing activities, and financial management.
  • Achieved better than budget practice operations where considerable losses were experienced, increasing physician compensation and hospital bottom line.
  • Analyzed and measured financial trends for payments received from insurance carriers and identified problem areas to enhance practice operations.
  • Developed policies and procedures to ensure regulatory compliance, patient satisfaction and practice operations are being followed.
  • Served as leader in steering committee, creating quality service expectations and driving overall Faculty Practice operations.
  • Assess practice operations to ensure efficient cost effective operational processes while maintaining patient safety and confidentiality.
  • Assess current practice operations through direct observation, interviews, and analysis of performance indicators.
  • Administered faculty compensation, hospital and office-based practice operations, human resources and revenue-cycle.
  • Analyzed all aspects of practice operations to identify areas for improvement.
  • Establish uniform procedures and protocols for practice operations.
  • Provide Management function and expertise in practice operations.
  • Managed the financial and practice operations of a private urology practice with 3 satellite offices and affiliation with 3 hospital locations.
  • Directed strategic planning and general management of two family practice operations, including a class D pharmacy and dental office.
  • Create, maintain and update policy and procedure manuals for each position and overall practice operations.
  • Coordinate dental practice operations and proactively seek ways to advance the dental practice and grow business.
  • Managed practice operations for the neurosurgery practice within the Cleveland Clinic Health System - Eastern Region.
  • Managed daily practice operations for six physicians, at two sites, with 19 employees.
  • Manage all practice operations and staff interviewing, hiring, and supervise training and support.
  • Created first-ever budget ($9 million) and managed practice operations within budget guidelines.
  • Developed services for revenue enhancement, marketing of practices, and practice operations.

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14. Human Resources

high Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Practice Administrator jobs:
  • Handled all aspects of Human Resources Management including recruiting, establishing employee training/education programs, and developing/overseeing employee benefits package.
  • Performed human resources functions including processing biweekly payroll hours, administering benefits, and handling unemployment claims.
  • Supervised human resources policies and procedures and directly supervised all administrative and nursing staff.
  • Maintained all aspects of human resources including hiring/firing and maintaining personnel files.
  • Teamed with Human Resources, Director of Compliance and Risk Management to verify regulatory compliance are accomplished and risk is diminished.
  • Direct the compliance of practice policies/procedures with government laws (including human resources, HIPAA, OSHA, etc.).
  • Managed the daily operation, finance, and human resources of a pediatric practice consisting of (30) direct reports.
  • Converted old punch time clock system to new web based Payroll, Time and Attendance & Human Resources Online system.
  • Mentored junior managerial staff and served as a liaison for Human Resources, Financial Reporting, and Revenue Cycle issues.
  • Manage 20 team members, human resources duties, scheduling and implementing systems in the office for greater efficiency.
  • Supervised operations of the company to include: human resources; recruiting, hiring, and training new employees.
  • Interview, hire, payroll processing, employee benefits, time off requests, and other Human Resources duties.
  • Oversee all aspects of operations including human resources, patient services, quality initiatives, and contracting and credentialing.
  • Direct supervision of staff including Clinical, Billing, Human Resources, Accounting, PR/Marketing and Laboratory department managers.
  • Handled all aspects of human resources, implemented and operated EHR systems and conceived and launch practice marketing efforts.
  • Managed all human resources functions, including staffing, payroll, benefits administration, team building, and training.
  • Facilitate a fair review of employees' issues by communicating with Human Resources and other subject matter experts.
  • Managed staff of 9 employees and all aspects of Human Resources including staff and physician recruitment and termination.
  • Oversee day to day activities of a high volume urology practice ranging from accounting to human resources.
  • Full cash flow management A/P A/R, Credentialing, Contracting, Human Resources, All Personnel Management.

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15. Insurance Companies

average Demand

Here's how Insurance Companies is used in Practice Administrator jobs:
  • Established correspondence with insurance companies, adjusters and attorneys to effectively advocate for patients and their specific treatment needs.
  • Maintain credentialing for physicians and work with Princeton Physicians Organization regarding physicians participation contracts with insurance companies.
  • Credentialed and re-credentialed five physicians for insurance companies and hospitals to meet insurance and hospital requirements.
  • Conceived, developed, and executed strategy for communicating with insurance companies and developing collection procedures.
  • Credentialed new physicians and maintained existing contracts with all participating insurance companies and updated CAQH.
  • Collaborated with insurance companies to consolidate multiple physician contracts into 1 single practice agreement.
  • Increased Productivity, Created New Professional Relationships with Insurance Companies/ Other Health Care Providers.
  • Increased profitability by negotiating fees with workers' compensation and automobile insurance companies.
  • Maintained professional relationships with insurance companies, optical laboratories, and software providers.
  • Created patient information databases, researched and filed vision benefits with insurance companies.
  • Worked with clinical personnel in obtaining authorizations and contacted insurance companies as needed.
  • Send prior authorizations to insurance companies for approval of outpatient surgical procedures.
  • Negotiated managed care contracts with third party administrators and insurance companies.
  • Foster relationships with referral practices/sources, community organization and insurance companies.
  • Communicate with multiple insurance companies regarding billing and reimbursement issues.
  • Negotiated and renewed insurance contracts with various private insurance companies.
  • Administer all doctor credentialing for hospitals and contracted insurance companies.
  • Developed standards sited review for medical insurance companies' accreditation.
  • Credentialed physicians and mid-level providers with all insurance companies.
  • Conducted contract negotiations with insurance companies and vendors.

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16. Osha

average Demand

Osha stands for Occupational Safety and Health Administration that is a large regulatory agency based in the USA. This agency was created in 1971 and its basic aim is to ensure safe and healthy working conditions for working men and women. Osha had the authority of doing surprise visits to inspect and examine the working conditions in workplaces. They have been successful in reducing injury rates and improving worker conditions.

Here's how Osha is used in Practice Administrator jobs:
  • Maintained OSHA compliance and Risk management requirements before becoming overdue.
  • Developed and implemented OSHA required policies.
  • Coordinated with other managers and site leadership to oversee maintenance of OSHA regulations, CLIA compliance, and Joint Commission readiness.
  • Developed office policies and procedures and provided training to all faculty regarding HIPAA, OSHA, safety awareness and patient sensitivity.
  • Established and maintain personnel manual with administrative, clinical, insurance, OSHA, CLIA, HIPAA, and compliance policies.
  • Managed office of seven in a small single physician office and ensured proper compliance with HIPPA, OSHA and Laser Safety.
  • Managed compliance with HIPAA and OSHA regulations: Organized, taught, and rolled out annual training with doctors and teams.
  • Performed as Safety Coordinator responsible for the practice's safety management program in accordance with State and Federal OSHA requirements.
  • Trained new employees and staff to meet all standards and guidelines set forth for infection control, HIPAA and OSHA.
  • Obtained CLIA license for several aspects of the practice and responsible for all compliance with CLIA and OSHA requirements.
  • Provide in-house training for OSHA and keep all employees up to date and aware of changes at all times.
  • Improved existing patient forms, office procedure's and personnel manuals, including all benefit programs and OSHA compliance.
  • Served as HIPAA Compliance Officer, OSHA Compliance Officer, Billing Compliance Officer and Health Information Compliance Officer.
  • Coordinated practice compliance with local, state and federal laws and regulations including OSHA, HIPAA and FDA.
  • Developed organizational chart, employee manual, job descriptions, OSHA training and HIPPA reviews for all staff.
  • Maintained all state and federal regulatory and compliance standards of care JCHO, CLIA, HIPAA, OSHA.
  • Comply with OSHA standards by investigating incidents, preparing reports, and maintaining confidential files for review.
  • Obtained all required certifications (CLIA, OSHA, Fire Safety, business license and DEA).
  • Maintain a safe and attractive environment while meeting VFC, OSHA, CLIA, etc., requirements.
  • Assure compliance with state and federal regulations such as OSHA, HIPAA, and human resource issues.

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Online Courses For Practice Administrators

One of the best ways to acquire the skills needed to be a practice administrator is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since practice administrators benefit from having skills like patient care, procedures, and customer service, we found courses that will help you improve these skills.

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HIPAA Compliance Complete Course
udemy
4.3
(885)

Protecting Patients and Practices...

Effective Human Resource Administration
udemy
4.6
(695)

Effective Human Resource Administration...

Administrative Human Resources (HR) for Beginners
udemy
4.3
(4,432)

This course is an introduction to the role and duties of Human Resources (HR)...

Human Resources Professional with Payroll Practice and Management
ed2go

Human Resources Professional with Payroll Practice and Management...

Effective Legal Office Administration
udemy
4.6
(426)

Effective Legal Office Administration...

Senior Professional in Human Resources with Payroll Practice and Management
ed2go

Senior Professional in Human Resources with Payroll Practice and Management...

Transgender Medicine for General Medical Providers
coursera

The course is a comprehensive set of didactic lectures surveying fundamentals of transgender medical and surgical treatment. The material is meant to provide the student with core knowledge that is essential for current primary care providers caring for transgender patients. There are 10 modules led by the expert clinical faculty from the pioneering Center for Transgender Medicine and Surgery, located within the Mount Sinai Health System and the Icahn School of Medicine at Mount Sinai in New Yor...

Understanding HIPAA for the Medical Office
udemy
4.3
(493)

A healthcare professional's guide to understanding the requirements HIPAA...

Financial Accounting Payroll
udemy
4.3
(654)

Payroll calculations - federal income tax, social security, Medicare - Payroll journal entries posted to ledger accounts...

Payroll Accounting Introduction
udemy
4.5
(323)

This course prepares the learner with the basic knowledge needed to administer the accounting for payroll...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Administrative Assistant Fundamentals
ed2go

This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics...

Certification Course in Human Resource Management
udemy
4
(363)

Curriculum commensurate to Top B Schools Management Program: with downloadable resources, quiz, assessments & exercise...

HIPAA Workforce Basics
udemy
4.3
(2,288)

This short course focuses on pragmatic compliance with HIPAA and covers important breach avoidance strategies...

Payroll Practice and Management
ed2go

Payroll Practice and Management...

Value-Based Care: Managing Processes to Improve Outcomes
coursera

COURSE 3 of 7. This course is designed to introduce you to critical office-based processes that a value-based practice must manage in the drive towards improved patient outcomes. In Module 2, we'll focus on office-based and clinical patient-based supporting functions. At every level in healthcare, guidelines, processes, and functions exist to improve outcomes, and following a consistent process will return the best effect. Refine your understanding of value and learn strategies to provide real a...

Administrative Assistant Applications
ed2go

Gain the skills and knowledge you'll need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant...

Addiction Treatment: Clinical Skills for Healthcare Providers
coursera

This course is designed with a singular goal: to improve the care you provide to your patients with substance use disorders. By delving into a model case performed by actors, seven Yale instructors from various fields provide techniques to screen your patients for substance use disorder risk, diagnose patients to gauge the severity of their use, directly manage treatment plans, refer out to treatment services, and navigate the various conditions that may limit your patient's access to treatment...

Essentials of Palliative Care
coursera

This course starts you on your journey of integrating primary palliative care into your daily lives. You will learn what palliative care is, how to communicate with patients, show empathy, and practice difficult conversations. You will learn how to screen for distress and provide psychosocial support. You will learn about goals of care and advance care planning and how to improve your success with having these conversations with patients. Finally, you will explore important cultural consideratio...

What Every Provider Should Know: Clinical Fundamentals
edX (Global)

Regardless of where physicians practice they are expected to be calm, cool, and collected when confronted with undifferentiated, critically ill patients. Medical education in most countries however, focuses on approaching patients in a methodical, time intensive manner. Although this approach can be effective for certain patients and settings, it can prove disastrous during those moments when time is of the essence. The specialty of Emergency Medicine (EM) centers on rapidly sorting, assessing,...

20 Most Common Skill For A Practice Administrator

Patient Care10.8%
Procedures10.4%
Customer Service4.6%
Clinical Staff4.1%
Payroll3.8%
Practice Management3.7%
Oversight3.5%
Medical Records3.1%

Typical Skill-Sets Required For A Practice Administrator

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Patient Care
Patient Care
10.8%
10.8%
2
2
Procedures
Procedures
10.4%
10.4%
3
3
Customer Service
Customer Service
4.6%
4.6%
4
4
Clinical Staff
Clinical Staff
4.1%
4.1%
5
5
Payroll
Payroll
3.8%
3.8%
6
6
Practice Management
Practice Management
3.7%
3.7%
7
7
Oversight
Oversight
3.5%
3.5%
8
8
Medical Records
Medical Records
3.1%
3.1%
9
9
EMR
EMR
2.9%
2.9%
10
10
Daily Operations
Daily Operations
2.7%
2.7%
11
11
Regulatory Agencies
Regulatory Agencies
2.6%
2.6%
12
12
Medical Office
Medical Office
2.6%
2.6%
13
13
Practice Operations
Practice Operations
2.5%
2.5%
14
14
Human Resources
Human Resources
2.4%
2.4%
15
15
Insurance Companies
Insurance Companies
2.3%
2.3%
16
16
Osha
Osha
2.3%
2.3%
17
17
Hipaa
Hipaa
2.1%
2.1%
18
18
Revenue Cycle
Revenue Cycle
2.1%
2.1%
19
19
Front Office
Front Office
2.1%
2.1%
20
20
Physician Practice
Physician Practice
2%
2%
21
21
Medical Practice
Medical Practice
1.9%
1.9%
22
22
Surgery
Surgery
1.8%
1.8%
23
23
Medical Group
Medical Group
1.7%
1.7%
24
24
Staff Meetings
Staff Meetings
1.6%
1.6%
25
25
Health Care
Health Care
1.6%
1.6%
26
26
EHR
EHR
1.5%
1.5%
27
27
Staff Members
Staff Members
1.5%
1.5%
28
28
Office Supplies
Office Supplies
1.5%
1.5%
29
29
Financial Performance
Financial Performance
1.4%
1.4%
30
30
Clinical Operations
Clinical Operations
1.1%
1.1%
31
31
Financial Management
Financial Management
1%
1%
32
32
Office Staff
Office Staff
0.9%
0.9%
33
33
Clia
Clia
0.9%
0.9%
34
34
Performance Reviews
Performance Reviews
0.8%
0.8%
35
35
Hippa
Hippa
0.8%
0.8%
36
36
Internal Medicine
Internal Medicine
0.7%
0.7%
37
37
CPT
CPT
0.7%
0.7%
38
38
Business Operations
Business Operations
0.6%
0.6%
39
39
Pqrs
Pqrs
0.6%
0.6%
40
40
Job Descriptions
Job Descriptions
0.5%
0.5%
41
41
General Ledger Accounts
General Ledger Accounts
0.5%
0.5%
42
42
FTE
FTE
0.5%
0.5%
43
43
Performance Evaluations
Performance Evaluations
0.5%
0.5%
44
44
Patient Complaints
Patient Complaints
0.4%
0.4%
45
45
Business Development
Business Development
0.4%
0.4%
46
46
Medicaid
Medicaid
0.4%
0.4%
47
47
Staff Training
Staff Training
0.4%
0.4%
48
48
Office Policies
Office Policies
0.4%
0.4%
49
49
Jcaho
Jcaho
0.4%
0.4%
50
50
Family Practice
Family Practice
0.4%
0.4%

30,741 Practice Administrator Jobs

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