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Practice director skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical practice director skills. We ranked the top skills for practice directors based on the percentage of resumes they appeared on. For example, 12.5% of practice director resumes contained strategic direction as a skill. Continue reading to find out what skills a practice director needs to be successful in the workplace.

15 practice director skills for your resume and career

1. Strategic Direction

Here's how practice directors use strategic direction:

Developed annual business plan and strategic direction for managing partner, enabling profitable practice growth from $1.7 to $8.2M.
Provided strategic direction and implemented processes, procedures, systems, and tools for the public sector business unit.

2. Project Management

Here's how practice directors use project management:

Participated and represented security team for project management efforts namely, Change Management Board, Release Strategy Development and Security Council.
Directed project management team to ensure Consumer and Clinical projects are successfully and efficiently delivered with a focus on client satisfaction.

3. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how practice directors use cloud:

Championed enterprise-wide private and public cloud based Clinical Data warehouse and reporting projects which delivered immediate value to company s bottom-line.
Led and mentored a small team in creating a cloud provisioning identity governance asset that accelerates deployment time and reduces cost.

4. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how practice directors use healthcare:

Spearheaded the development of Liberty HealthCare Systems Faculty Practice Groups by aggressively recruiting physicians and strategically acquiring previously unincorporated physician groups.
Provided administrative management as well as leadership in healthcare finance, including reimbursement, revenue cycles, budgeting and financial analysis.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how practice directors use crm:

Delivered several Microsoft Dynamics CRM implementations and SharePoint solutions.
Directed Requirements Assessments, DEM Modeling, Enterprise Business Applications Installations (Supply Chain, ERP, CRM).

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how practice directors use customer service:

Created business plan to build national operations including professional services, customer services, education services and technical support services.
Earned a reputation for dependability, accuracy, and superior customer service by providing well-tuned professional service.

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7. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how practice directors use erp:

Identified requirements and led efforts to prototype custom development providing functionality not delivered with our off the shelf Clinical ERP solution.
Developed significant expertise in core ERP solution configuration and custom development using NetWeaver Enterprise SOA platform.

8. Lead Generation

Here's how practice directors use lead generation:

Lead generation to services delivery.
Developed and ran local lead generation programs.

9. Saas

Here's how practice directors use saas:

Led implementations of new Software-as-a-Service (SaaS) solutions for efficient building operations.
Lead client management program for release of a new SaaS product for the management of MLM businesses.

10. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how practice directors use oversight:

Provided oversight and engagement management of large scale projects delivering within customer expectations, staff peaked at over 40 consultants.
Provided operational and risk management oversight for research accomplished for government customers to verify delivery of on-time, on-budget products.

11. Direct Reports

Here's how practice directors use direct reports:

Managed a team of 5 internal direct reports and 4 external reports to a successful outcome for the project.
Provided leadership to twenty direct reports that ensured the profitability and growth of a Professional IT Consulting Practice.

12. Project Delivery

Here's how practice directors use project delivery:

Managed $4 million budget for regional project delivery.
Developed implementation methodology, templates for client deliverables, this helped client's post project delivery.

13. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how practice directors use client expectations:

Turned around failing projects by focusing on client expectations and performing root cause analysis of existing problems.
Manage client expectations, timelines, budgets and scopes.

14. Professional Services

Professional service is a type of service wherein they offer medium to high rates because of their work. It consists of lawyers, accountants, architects, engineers, consultants, and financial advisers. Usually, they offer knowledge base skills depending on the need of the client. Also, professional services give way to leverage their capabilities in the form of providing professional services.

Here's how practice directors use professional services:

Recruited to stabilize, rebuild, and expand business for professional services firm providing Oracle-based technology consulting and systems integration.
Develop and deploy Consulting Services offerings for Data Center solutions globally in the Consulting and Professional Services Practice.

15. Patients

Here's how practice directors use patients:

Assisted front office staff in management of daily activities and sold memberships to patients of the practice.
Manage and operate an ambulatory location, which provides 63 medical specialties and services to patients.

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List of practice director skills to add to your resume

The most important skills for a practice director resume and required skills for a practice director to have include:

Strategic Direction
Project Management
Cloud
Healthcare
CRM
Customer Service
ERP
Lead Generation
Saas
Oversight
Direct Reports
Project Delivery
Client Expectations
Professional Services
Patients

Customer Satisfaction
Business Plan
Client Relationships
Analytics
RFP
Career Development
Employee Development
Contract Negotiations
Process Improvement
Infrastructure
Risk Management
HR
SME
Service Delivery
Governance

Client Facing
Financial Performance
Pre Sales
Hyperion
HIPAA
Practice Management
Patient Satisfaction
Email Marketing
Java
Digital Marketing
Service Offerings
Staff Development
PeopleSoft
Persistence
Technology Solutions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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