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Practice manager skills for your resume and career

Updated January 8, 2025
5 min read
Practice manager example skills
Below we've compiled a list of the most critical practice manager skills. We ranked the top skills for practice managers based on the percentage of resumes they appeared on. For example, 16.7% of practice manager resumes contained patients as a skill. Continue reading to find out what skills a practice manager needs to be successful in the workplace.

15 practice manager skills for your resume and career

1. Patients

Here's how practice managers use patients:
  • Served as administrative back-up for all non-clinical positions- answered phones, scheduled patient appointments and courteously greeted patients.
  • Designed and implemented practice website to assist patients with access to important information including patient portal access.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how practice managers use patient care:
  • Re-engineered patient throughput and staff responsibilities to ensure high level of customer service and satisfaction while delivering outstanding patient care.
  • Implemented office policies and generated a medical billing and collections system, which increased productivity and high-quality patient care.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how practice managers use customer service:
  • Facilitated the application and tracking of Physician certifications and enrollments as In-network providers, while assisting staff in excellent customer service.
  • Fostered effective communication between all stakeholders and formulated business systems, clinical development, customer service and client education training programs.

4. PET

Here's how practice managers use pet:
  • Order and inventory over $70,000 of supplies, medications, pet food, office, and janitorial supplies each month.
  • Applied keen insight into medical history and diagnostics of patients and utilized compassionate listening skills to understand concerns of pet owners.

5. Practice Management

Typically, practice management refers to the responsibility of managing all aspects of medical practice. Thus, it covers administration, operations, finance, information technology, human resources, marketing, and compliance. Practice management tasks are usually handled by a practice manager, administrator, CEO, and COO.

Here's how practice managers use practice management:
  • Led successful implementation of integrated electronic medical records-practice management-inventory-fabrication tracking system.
  • Instituted staff and practice management procedures, performance review/improvement process, and constant revisions of personnel & policy manual.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how practice managers use payroll:
  • Served as project leader for multiple HR, Payroll and Benefits Administration implementations including management of client relationships.
  • Provided administrative support, entered time records for associate and processed payroll for non-managing partner attorneys.

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7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how practice managers use oversight:
  • Supervised departmental operations and oversight to ensure the practice was compliant with organizational standards, regulatory guidelines and national accreditation.
  • Practice Manager responsible for business development, recruiting/placing Project Managers and Business Analysts, providing oversight and training.

8. Patient Flow

Here's how practice managers use patient flow:
  • Develop and implement patient scheduling and patient flow systems that improve accessibility, efficiency, and fiscal stability.
  • Supervised daily operational efficiency of patient flow, registration and billing of seven surgical and medical oncology practices.

9. Patient Satisfaction

Here's how practice managers use patient satisfaction:
  • Supported and implemented process improvement activities that enhance clinical outcomes and patient satisfaction and improved operational and capital acquisition processes.
  • Collaborated with leadership to ensure patient safety, increase patient satisfaction, improve operational efficiency, and boost clinical productivity.

10. OSHA

Here's how practice managers use osha:
  • Adhered to organizations compliance program policies and procedures including all regulatory financial and OSHA requirements.
  • Developed training programs, facilitated OSHA and Safety meetings and prepared employee performance evaluations.

11. Medical Practice

The medical practice profession is concerned with the duties of health and health-related responsibilities. The primary role is to diagnose conditions, give treatments, research, and document health information. The medical practice is broad with an equally extensive job opportunity with skills needed for a successful medical practice career. These include customer/client service, reading, and writing, strong verbal communication, internal medicine and surgery, patient care, documentation, reporting, diagnosis, recording, CPR, and teamwork.

Here's how practice managers use medical practice:
  • Provided day-to-day leadership, direction and administration of all aspects for 3 primary care medical practices and 1urology specialty practice.
  • Supervised medical practice staff including hiring, training, evaluating performance, disciplinary action, and termination when necessary.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how practice managers use human resources:
  • Direct Human Resources operations, including compensation and benefits, performance evaluations, professional growth and development, and conflict resolution.
  • Leverage excellent organizational skills in maintaining medical records; managing human resources; sustaining budget.

13. HIPAA

Here's how practice managers use hipaa:
  • Formatted Policy Watch-e-Alerts on issues including EHR/Health information technology, HIPAA security provisions, Medicare changes and reimbursement.
  • Assured compliance with regulatory agencies including development and maintenance of HIPAA privacy policy and manual.

14. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how practice managers use office procedures:
  • Maintained office services by organizing office procedures and operations, preparing payroll, controlling correspondence and assigning and monitoring clerical functions.
  • Delegate office procedures, billing/accounting management, monitored compliance updates, co-coordinated time efficiency and ensured smooth operations within the clinic.

15. Practice Operations

Here's how practice managers use practice operations:
  • Manage daily practice operations including scheduling, billing, patient relations, surgical coordination, regulatory compliance and facilities.
  • Reconcile and investigate all complaints relating to practice operations and routes privacy and/or compliance complaints/issues.
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List of practice manager skills to add to your resume

Practice manager skills

The most important skills for a practice manager resume and required skills for a practice manager to have include:

  • Patients
  • Patient Care
  • Customer Service
  • PET
  • Practice Management
  • Payroll
  • Oversight
  • Patient Flow
  • Patient Satisfaction
  • OSHA
  • Medical Practice
  • Human Resources
  • HIPAA
  • Office Procedures
  • Practice Operations
  • Physician Practice
  • Primary Care
  • Healthcare Administration
  • Financial Reports
  • Customer Satisfaction
  • Clinical Operations
  • Surgery
  • Financial Performance
  • Office Operations
  • Business Operations
  • Business Development
  • Compassion
  • Front Desk
  • CPT
  • Medical Assistants
  • CLIA
  • Patient Complaints
  • Patient Scheduling
  • Financial Management
  • Direct Reports
  • Cycle Management
  • Performance Evaluations
  • EHR
  • Internal Medicine
  • Charge Entry
  • Performance Reviews
  • Staff Development
  • Hippa
  • Accounts Receivables
  • Disciplinary Actions
  • Regulatory Compliance
  • Office Policies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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