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Top Practice Manager Skills

Below we've compiled a list of the most important skills for a practice manager. We ranked the top skills based on the percentage of practice manager resumes they appeared on. For example, 15.1% of practice manager resumes contained patient care as a skill. Let's find out what skills a practice manager actually needs in order to be successful in the workplace.

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The six most common skills found on Practice Manager resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how Patient Care is used in Practice Manager jobs:
  • Re-engineered patient throughput and staff responsibilities to ensure high level of customer service and satisfaction while delivering outstanding patient care.
  • Implemented office policies and generated a medical billing and collections system, which increased productivity and high-quality patient care.
  • Relationship-Based Care Coordinator; responsible for developing, organizing, implementing and maintaining the organizations patient care model.
  • Managed and supported top rated general surgery practice-established policies and guidelines-assisted with patient care and office procedures.
  • Provided direct patient care service and maintained quality assurance programs that ensured patient satisfaction and service excellence.
  • Developed a system of staff communication that ensures proper implementation of treatment plans and comprehensive patient care.
  • Ensured operational effectiveness, emphasizing cost containment, quality of patient care, and patient satisfaction.
  • Collaborated with physicians and department heads to identify and implement quality improvement plans in patient care.
  • Established collaborative relationship with community physician groups to ensure referral volume and consistency of patient care.
  • Analyze procedures and prepare various quality improvement strategies to ensure optimal quality of patient care services.
  • Direct patient care of adult oncology patients including administering chemotherapy, education, and triage.
  • Establish and maintain effective communication with physicians to maintain quality, competitive patient care services.
  • Provided superior customer service by addressing patient care quality issues and improving service delivery.
  • Identify and communicate service opportunities to maintain and/or improve quality patient care and satisfaction.
  • Maintained patient medical record and obtained prior authorizations from insurances for testing/ in-patient care.
  • Manage general operations to optimize efficiency while providing premium customer service and patient care.
  • Provide oversight in clinical integrity of appropriate documentation and patient care that is provided.
  • Oversee operations for multiple physician offices including patient care activities and personnel management.
  • Coordinated patient care visits, insurance verification and authorization for surgeries and referrals.
  • Handled all supply management; improved patient care/satisfaction; and lowered monthly overhead.

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2. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Practice Manager jobs:
  • Facilitated the application and tracking of Physician certifications and enrollments as In-network providers, while assisting staff in excellent customer service.
  • Fostered effective communication between all stakeholders and formulated business systems, clinical development, customer service and client education training programs.
  • Developed and implemented ongoing in-house training and education in various facets of Leadership, Management and Internal/External Customer Service initiatives.
  • Coordinated necessary support services to effectively manage clients to meet or exceed operational goals and provide quality customer service.
  • Established work procedures and standards to improve efficiency and effectiveness for patient throughput and customer service efforts.
  • Provided excellent customer service and complete satisfaction of patients while increasing revenue and lowering cost at location.
  • Created a highly profitable veterinary hospital and boarding business with outstanding customer service and positive community presence.
  • Increase revenues by managing provider/patient schedules to maximize visits while maintaining high customer service satisfaction scores.
  • Display exceptional customer service and time management skills while corresponding within a team office environment.
  • Experienced in training and implementing premier customer services policies in a medical center environment.
  • Facilitated patient flow to ensure superior customer service to patients, including problem resolution.
  • Use innovative methods and materials to produce excellent customer service through compassion and innovation.
  • Orchestrated a successful customer service turnaround for all cardiology practices in Austin market.
  • Communicate with patients daily to evaluate and maintain exemplary patient or customer service.
  • Develop and implement quality improvement initiatives including patient rounding and customer service enhancement.
  • Developed processes to restructure current practices and improve internal and external customer service.
  • Developed personnel and procedure manuals and streamline operations to assure quality customer service.
  • Provide input to senior management on strategic planning on chronic disease/ customer service.
  • Expanded customer loyalty through excellent customer service relationships and efficient dispute resolutions.
  • Implemented ongoing staff development to ensure superior customer service and patient education.

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3. Clinical Staff

high Demand

The clinical staff consists of people who work under a healthcare professional like a physician. Their job is to assist in healthcare professional services but not to report them directly. The clinical staff has direct contact with patients for diagnosis, treatment, and further care.

Here's how Clinical Staff is used in Practice Manager jobs:
  • Review with clinical staff to ensure proper procedures are preformed age appropriately and insurance guidelines are followed for optimal coding reimbursement.
  • Provided leadership and management to clinical and non-clinical staff of different positions and departmental functions within the practice.
  • Participated with physicians, referral sources and clinical staff in determining patient eligibility for home care services.
  • Supervised the daily work activities of 150 clinical and non-clinical staff personnel directly and indirectly through subordinates.
  • Provided organizational structure and management to contracted clinical staff for day-to-day operations in hospital setting.
  • Co-developed clinical supervisor and coordinator positions to better address needs of the clinical staff.
  • Developed an orientation process for all clinical staff to ensure universal communication and knowledge.
  • Manage daily operations with clerical and clinical staff in internal medicine clinic of physicians.
  • Recruited clinical and non-clinical staff, participated in physician recruitment and credentialing process.
  • Participated as a team leader in three successful hospital clinical information system implementations.
  • Manage the clinical staff hiring, performance management and salary administration process.
  • Served as liaison between management, clinical staff and multidisciplinary teams.
  • Managed clinical activities and provided direct supervision to clinical staff.
  • Facilitated training for all employees including physicians and non-clinical staff.
  • Investigated and resolved problems related to clinical/non-clinical staff interface.
  • Established and monitored work expectations for contracted clinical staff
  • Review documentation completed by all clinical staff.
  • Manage clinical staff including providers and physicians.
  • Collaborated with the VP of Ambulatory Services and HPHC's VP of Diversity to deliver cultural awareness training for OB/GYN clinical staff
  • Worked closely with senior level nursing leaders and indirectly manage the clinical staff, which included medical assistants and nursing staff.

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4. Practice Management

high Demand

Here's how Practice Management is used in Practice Manager jobs:
  • Led successful implementation of integrated electronic medical records-practice management-inventory-fabrication tracking system.
  • Instituted staff and practice management procedures, performance review/improvement process, and constant revisions of personnel & policy manual.
  • Introduced and implemented a new practice management system, in addition with processes and protocols and improved internal productivity.
  • Maintained full responsibility for practice management initiatives, which included office management administration, billing and patient relations.
  • Maintained professional affiliations and enhanced professional growth and development to keep current in the trends in practice management.
  • Transitioned cloud based practice management software; Developed strong working relationships with hospital departments and referring physicians office.
  • Established a New Pediatrics office and implementation of new Electronic Medical Records/Electronic Practice Management system through NextGen.
  • Oversee operational functions/work processes at the practice in collaboration with the Executive Director, Physician Practice management.
  • Purchased a Practice Management Billing System with capacity to continually meet billing requirements in the future.
  • Managed implementation of new practice management system, as the practices converted to CareLink/PracticeLink from Medic.
  • Supported the staff and providers through multiple electronic health records and practice management systems implementations.
  • Integrate practice management and accounting software program decreasing posting errors and streamlining financial reporting.
  • Practice Management of 29 hospital-based physician groups in 7 states including accounts receivable management.
  • Provided practice management services for a new physician transitioning to an already established practice.
  • Administer the computer network and practice management system including patient scheduling and billing functions.
  • Participate in ongoing continuing education focused on improving professional and practice management skills.
  • Researched, reviewed and implemented new electronic health records and practice management system.
  • Implemented and managed medical practice management software conversion for two office locations.
  • Research and purchase of practice management software and electronic medical records.
  • Implemented practice management software and re-organized patient schedule for increased revenues.

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5. Daily Operations

high Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Practice Manager jobs:
  • Manage daily operations of clinic by overseeing and upholding hospital policies and procedures including American Animal Hospital Association standard of care.
  • Directed and streamlined daily operations, financial management, and staff recruitment and leadership to ensure attainment of organizational goals.
  • Streamlined daily operations by preparing memos/correspondence, transcribing meeting minutes/patient letters, managing files/records/documents, and providing inventory management.
  • Utilized Clinical Information systems, data repository and electronic data to assure efficient work flow and daily operations.
  • Facilitated the successful operation of high volume dental practices, concentrating on daily operations and achieving strategic initiatives.
  • Practice Manager of a busy Oncology practice with responsibility for all daily operations both administrative and clinical.
  • Direct daily operations including all business and clinical operations for this 4 physician invasive cardiology practice.
  • Direct daily operations of medical group with overall accountability for facility, financial and personnel management.
  • Managed daily operations for concierge medical practice with gross annual revenues approximately half million dollars.
  • Facilitated monthly staff meetings, and cultivated open-communication work environment to ensure smooth daily operations.
  • Managed daily operations of Centralized Clerical Reception Office and coordinates the work activities and schedules.
  • Prepared the facility for efficient daily operation; completed ambulatory care check list weekly.
  • Developed and implemented policies and procedures that aided daily operational needs of the department.
  • Practice Manager for a large Family Medicine practice with responsibility for all daily operations.
  • Managed and oversaw daily operations of several criminal attorneys in the professional association.
  • Assist and supervise daily operations of the medical practice prioritizing efficiency and quality.
  • Manage daily operations of 6 Specialty Practices within Mercy Memorial Hospital System.
  • Complete responsibility for the daily operations of a full service veterinary practice.
  • Managed daily operations of six primary care medical practices for county-owned hospital.
  • Organized and scheduled the daily operational needs in an autonomous professional manner.

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6. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Practice Manager jobs:
  • Served as project leader for multiple HR, Payroll and Benefits Administration implementations including management of client relationships.
  • Provided administrative support, entered time records for associate and processed payroll for non-managing partner attorneys.
  • Managed team of seven ophthalmic professionals coordinating scheduling, performance and payroll management.
  • Instituted processes to properly control the newly implemented payroll shared service organization.
  • Prepared and administered bi-monthly payroll and benefits for 35 employees accurately.
  • Handled all payroll responsibilities as well as benefits administration.
  • Managed payroll functions and performed hiring and termination decisions.
  • Coordinate payroll and human resource related activities.
  • Submit employee payroll accurately and timely.
  • Approved payroll and verified/monitored overtime.
  • Ensured accuracy of payroll submission.
  • Managed all office staff, payroll, EOM reports, in charge of production and collection as well as maintaining AR.
  • Administered bi-weekly payroll including analysis of overtime, vacation and sick leave hours, prepared required state and federal payroll forms.
  • Job Duties: Managed a staff of 20, which included 6 providers, in all aspects of HR and payroll.
  • Managed a broad range of HR functions including the enrollment of benefits, leave, termination, and payroll paperwork.
  • Managed all areas of MRI office including patient files, insurance verification, payroll, and accounts payable and receivable.
  • Calculated payroll, filed quarterly taxes, prepared monthly bank reconciliations, supervised collections, and managed A/P and A/R.
  • Prepared all personal and business tax returns, handled personnel function, payroll, IRA funding, banking, compliance.
  • Oversee practice's financial management including cash flow, accounts receivable, accounts payable, payroll reporting and bank reconciliations.
  • Managed accounts receivable, accounts payable, payroll, federal and state taxes, corporate accounting in collaboration with CPA.

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7. Oversight

high Demand

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how Oversight is used in Practice Manager jobs:
  • Supervised departmental operations and oversight to ensure the practice was compliant with organizational standards, regulatory guidelines and national accreditation.
  • Practice Manager responsible for business development, recruiting/placing Project Managers and Business Analysts, providing oversight and training.
  • Provided financial oversight for customer-focused, cost effective health care and patient administrative support to over 11,000 beneficiaries.
  • Managed oversight /coordination of 30-member element teams comprised of five Primary Care Management teams serving over 40K beneficiaries.
  • Provided operational oversight to two sites of service and leadership and management responsibilities for administrative and clinical operations.
  • General administrative responsibilities include monitoring of expenses and financial performance, budget oversight, scheduling and payroll.
  • Provided oversight or managed projects of between 5-15 people and participated in proposal and business development efforts.
  • Managed Accounts Receivable/Accounts Payable/ Payroll/ Quality Improvement / Internal audits, Financial oversight and reporting.
  • Provided oversight and training in all areas of day-to-day practice operations and resource utilization.
  • Closed $400k custom software development project for secondary school admissions oversight organization.
  • Participate in perpetuating and influencing practice growth through oversight and active leadership.
  • Maintain appropriate oversight of practice financial operations and safekeeping of practice assets.
  • Maintain oversight of hospital contracts and assist in contact renewal and modification.
  • Maintain clinical, operational, and business oversight for departmental operations.
  • Provided oversight to the continuance of professional education and in-service training.
  • Provided administrative oversight and accounting functions for veterinary specialty clinic.
  • Provide oversight of centralized scheduling as well as insurance referrals.
  • Provide oversight for appropriate and compliant clinical episodic reimbursement.
  • Implemented and provided oversight to Electronic Medical Records System.
  • Provided oversight of clinical compliance and quality processes.

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8. Osha

high Demand

Osha stands for Occupational Safety and Health Administration that is a large regulatory agency based in the USA. This agency was created in 1971 and its basic aim is to ensure safe and healthy working conditions for working men and women. Osha had the authority of doing surprise visits to inspect and examine the working conditions in workplaces. They have been successful in reducing injury rates and improving worker conditions.

Here's how Osha is used in Practice Manager jobs:
  • Adhered to organizations compliance program policies and procedures including all regulatory financial and OSHA requirements.
  • Developed training programs, facilitated OSHA and Safety meetings and prepared employee performance evaluations.
  • Put together employee handbook/manual/protocols/procedures, incorporated OSHA training.
  • Implement safety protocols under OSHA regulations.
  • Maintained appropriate OSHA quality control/assessment programs.
  • Maintain the appropriate Logs and Documentation to comply with OSHA standards, HIPPA guidelines, Meaningful Use standards and Employment laws.
  • Monitor and implement all regulations, which include HIPAA, OSHA, CMS guidelines, MGMA guidelines, and CLIA.
  • Follow and implement corporate policies and procedures to include HIPAA, OSHA, and any other guidelines for the practice.
  • Managed costs/ budgeting, HIPAA compliance, OSHA regulations, credentialing and contract negotiations as well as meeting with vendors.
  • Full knowledge, understanding, and experience with legal and business practices, HIPAA, OSHA, and AAHA regulations.
  • Maintained OSHA log by ensuring all health precautions were being recorded and adhered to with all employs through adequate training.
  • Created HIPPA manuals, office forms and policies for office to be compliant with State, Federal and OSHA regulations.
  • Implemented and ensured compliance with laws and regulations that affects the clinic (HIPAA, OSHA, and CLIA).
  • Ensured quality of daily operations of the practice, while following OSHA and RI Department of * Health standards.
  • Insure all staff are trained in the Electronic Medical Records and receive all the proper OSHA and HIPAA training.
  • Research and creation of safety manuals along with completion of OSHA and State inspections were passed with flawless result.
  • Perform risk management assessments and ensure HIPAA and OSHA regulations are followed by testing employees on a yearly basis.
  • Ensured that the surgery center was in compliance with HIPAA, OSHA, and CLIA in preparation for AAHC.
  • Maintain and update practice policy and procedure manual along with ensuring compliance of Medicare and OSHA guidelines and regulations.
  • Conduct training sessions on OSHA & HIPAA for staff & upkeep of office manuals & paperwork for both.

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9. Front Office

high Demand

Here's how Front Office is used in Practice Manager jobs:
  • Review and evaluate the work performance of front office personnel, counsel/discipline staff according to established company personnel policy.
  • Managed front office operations, including scheduling, insurance verification, authorizations and co-pays.
  • Provided hands on management of front office operations including supervision of front office personnel.
  • Managed front office operations to maximize patient satisfaction.
  • Front office administration and management.
  • Manage entire practice staff under the supervision of practicing doctor, including front office administration, and Physician and Medical Assistants.
  • Direct, plan and coordinate the operations of the clinical and front office functions for two doctors and a nurse practitioner.
  • Help front office staff with daily tasks: answering phones, faxes, and copies also check in and checkout functions.
  • Assisted with staff development & training, on-boarding and maintaining all HR records, inventory control and front office coordination.
  • Managed front office supervising administrative duties to include marketing, scheduling, intake, re-credentialing, finance and medical records.
  • Conducted a regional Patient Services Representative (front office) forum, which included breakout sessions with training and development.
  • Implemented e-Rx reducing provider assistant and front office staff combined workload by an average of 3.25 hours per day.
  • Created and led training programs for all new front office employees, including training and education of current staff.
  • Added to the office coordinator position below are the firing, hiring and evaluations of 8 clinical/front office personnel.
  • Filled in for front office staff when out for vacation as well as keeping up with my management responsibilities.
  • Managed front office operations, which included scheduling patients, calling insurance companies to resolve lack of non payment.
  • Improved efficiency by developing an operations manual for front office procedures, complete with screen shots and examples.
  • Answer phones, schedule appointments, check in patients, collect co-pays and all other front office responsibilities.
  • Suggested improvements to front office work flows which resulted in decreased patient wait times and greater customer satisfaction.
  • Scheduled and assisted with front office registration duties at check-in and check-out as well as boarded clinical procedures.

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10. Medical Practice

high Demand

Here's how Medical Practice is used in Practice Manager jobs:
  • Provided day-to-day leadership, direction and administration of all aspects for 3 primary care medical practices and 1urology specialty practice.
  • Supervised medical practice staff including hiring, training, evaluating performance, disciplinary action, and termination when necessary.
  • Increased productivity four-fold by establishing sustainable operations, allowing physicians to focus on medical practice and patient care.
  • Create seamless business operations in a thriving medical practice by managing all administrative logistics and implementing efficiency strategies.
  • Assume the administrative authority, responsibility and accountability of directing the activities and projects of the medical practice.
  • Managed the business functions of a medical practice including practice expansion, physician recruitment and office renovation.
  • Acted as medical practice administrator for a Texas Department of Criminal Justice correctional facility unit cluster.
  • Developed and implemented a successful turnaround plan for this seven-location, prosthetic limb medical practice.
  • Planned and implemented conversion and renovation of existing hospital trailers to an outpatient medical practice.
  • Synchronized medical practice operations and delivered care services aligned with Ascension Health Care origination.
  • Managed transition of established, fast-paced family medical practice from hospital to private ownership.
  • Develop managerial templates and policies for existing medical practice that recently joined health system.
  • Provide overall administrative and clinical direction of all medical practice activities and programs.
  • Provided overall administrative direction and coordination of a three site medical practice.
  • Managed all aspects of a physician medical practice including office logistics.
  • Direct and coordinate administrative and clinical services for medical practice.
  • Managed medical practice managed care programs, including referral process.
  • Managed business operations and marketing efforts for busy medical practice.
  • Perform administrative support functions for a multiple provider medical practice.
  • Planed and directed the operational activities of multiple medical practices.

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11. Human Resources

high Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Practice Manager jobs:
  • Direct Human Resources operations, including compensation and benefits, performance evaluations, professional growth and development, and conflict resolution.
  • Manage all human resources responsibilities including hiring, firing, payroll functions and benefits administration.
  • Leverage excellent organizational skills in maintaining medical records; managing human resources; sustaining budget.
  • Managed human resources, recruited allied health professionals, and coordinated professional development.
  • Focus on utilizing human resources and data to drive operational efficiency and excellence.
  • Coordinated physician recruitment, compensation planning and general human resources functions.
  • Conducted all investigations pertaining to human resources and loss prevention.
  • Administered employee disciplinary actions after consulting with Human Resources.
  • Managed operations, human resources, fiscal responsibilities.
  • Managed and preformed all Human Resources applications.
  • Coordinated work activities of staff related to employment, compensation, labor and employee relations along with other human resources issues.
  • Supervised and coordinated the activities of all practice personnel in all areas such as Human Resources, Purchasing, and Accounting.
  • Monitored all aspects of Human Resources Management, including the recruitment, training, and supervision of all practice lead staff.
  • Managed all aspects of our-patient surgery center including Marketing, Finance, Human Resources, Operations and New Business Development.
  • Ensured adherence to human resources requirements, ethics and compliance standards, risk management, quality improvement and safety policies.
  • Managed Human Resources including hiring, orientation, training, discipline, and dismissal of staff; monitored staffing levels.
  • Served as point of contact for interdepartmental communications with IT, billing, human resources, and executive leadership.
  • Trained and mentored practice managers in operations management techniques in collaboration with human resources, physicians, and colleagues.
  • Coordinate with the Risk Manager and Human Resources regarding personnel issues; including hiring, disciplines, and firing.
  • Supervised the staff and performed the accounting, training, and all the human resources functions for the office.

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12. Hipaa

high Demand

HIPAA stands for Health Insurance Portability and Accountability Act. It is a federal law imposed in 1996 by the 104th U.S Congress in 1996. This act was created to implement privacy standards to protect a patient's sensitive information like medical information and other healthcare records from being disclosed without consent. To keep the data safe healthcare organizations must work effectively in three areas of security namely: administrative, physical, and technical.

Here's how Hipaa is used in Practice Manager jobs:
  • Formatted Policy Watch-e-Alerts on issues including EHR/Health information technology, HIPAA security provisions, Medicare changes and reimbursement.
  • Assured compliance with regulatory agencies including development and maintenance of HIPAA privacy policy and manual.
  • Prepared and managed patient medical records that corresponded with HIPAA and confidential client/patient information.
  • Processed confidential patient information ensuring HIPAA privacy and security regulations compliance.
  • Ensured and monitored HIPAA compliance and patient confidentiality.
  • Follow all HIPAA guidelines regarding patient confidentiality.
  • Planned and implemented electronic medical records (partial), HIPAA (full), and lab services (full).
  • Served as the HIPAA Compliance Officer in charge of enforcing our strict privacy policies and maintaining JCAHO standards at all times.
  • Manage accounts payable; supervise billing system to ensure it is operating within defined internal control standards and manage HIPAA regulations.
  • Served key role as HIPAA privacy officer, training staff and advising leadership on policies, updates and compliance mandates.
  • Implemented compliance procedure with HIPAA by describing processes for protection, retrieval, retention, transfer and clearance of records.
  • Coordinate investigation of all breaches and complaints related to HIPAA, Employment Law, Financial Risk, and Medical Malpractice.
  • Assisted in the development of Personnel Manual, Policies and Procedures Manual, Corporate Compliance Manual, and HIPAA documents.
  • Prepared for HIPAA training and reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
  • Work well under pressure to meet team deadlines, confidential reports, HIPAA, rights of the patient's.
  • Converted manual insurance claims submission to HIPAA compliant format, saving more than $5,000 annually in labor/material costs.
  • Researched, formulated, wrote and implemented Office Policy and Employee Orientation manuals in accordance with HIPAA guidelines.
  • Investigate complaints regarding violations of the HIPAA and coordinate with the appropriate offices on controversial or questionable issues.
  • Maintain highly sensitive and confidential employee files and patient files in compliance with EEO and HIPAA regulations.
  • Assure proper maintenance and insure all offices run effectively and efficiently within ISO standards and HIPAA compliance.

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13. Medical Office

high Demand

Here's how Medical Office is used in Practice Manager jobs:
  • Researched and implemented medical office best practices resulting in improved quality of care and patient satisfaction.
  • Acted as the liaison between medical office/patients and insurance agencies for billing reconciliation.
  • Developed collaborate relationships and other medical offices to coordinate patient care.
  • Planned and implemented build-out of exclusive central Phoenix medical office.
  • Promoted patient confidentiality act and Medical Office Procedures.
  • Practice manager at busy independent internal medical office.
  • Helped improvise medical office policies.
  • Managed large Pediatric practice comprised of 5 medical offices, a centralized billing office with MSO relationship with UPCP for UH.
  • Worked on responsibility and exceptions financial reports for the medical office and report variances to Director and VP of the area.
  • Hire, terminate, and train staff in a medical office and ensure office staff were cross-coverage in all job areas.
  • Trained team of office staff and physicians in medical office documentation and compliance procedures to guarantee consistent quality of care.
  • Key constituents under my charge: Chief Medical Officer, Chief Medical Information Officer, and 2 residency program directors.
  • Manage the process of training, supervising and evaluation of all medical office staff in the electronic health stream system.
  • Manage 30 staff including nurses, medical assistants, medical office specialists, medical records staff and billing staff.
  • Directed and supervised the day-to-day functions of two primary care medical offices in accordance with state and federal guidelines.
  • Manage and oversee two family practice medical offices, performing all functions listed in Practice Manager I position below.
  • Answered phones for a busy medical offices: scheduled appointments, verified insurance coverage and responded to inquiries.
  • Collected and posted medical office charges to patient accounts and corrected issues identified in error reports as needed.
  • Manage the daily operations of a fast-paced medical office and ensure good business practices for the facility.
  • Manage and coordinate the activities of the physician's medical office personnel (clinical and clerical).

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14. Practice Operations

high Demand

Here's how Practice Operations is used in Practice Manager jobs:
  • Manage daily practice operations including scheduling, billing, patient relations, surgical coordination, regulatory compliance and facilities.
  • Reconcile and investigate all complaints relating to practice operations and routes privacy and/or compliance complaints/issues.
  • Worked collaboratively with practice operations to facilitate provider understanding and acceptance of good business management.
  • Directed practice operations to ensure financial viability through quality service and clinical excellence imperatives.
  • Coordinated daily practice operations and developed and implemented quarterly and annual budgets.
  • Utilized financial and operations principles in daily and long-term practice operations.
  • Defined and implemented process enhancements to improve practice operations.
  • Reconcile and investigate all complaints relating to practice operations.
  • Managed practice operations for Neurologists specializing in Sleep Medicine.
  • Recruited employees to provide adequate coverage of practice operations.
  • Monitored regulatory program compliance and daily practice operations.
  • Managed practice operations for an outpatient psychiatry office.
  • Generated monthly reports of practice operations.
  • Manage 24 employees across 4 separate businesses in all aspects of practice operations while supporting 2 physicians and 2 physician assistants.
  • Revised practice protocols and policies to ensure optimal staff performance, practice operations, and compliance with federal and state regulations.
  • Supervised all practice operations, profitability, revenue growth, regulatory compliance, HR responsibilities, and staff management.
  • Assure effective and efficient physician practice operations, processes and systems, and develop goals and execute plans.
  • Consult with market manager, practice supervisors and staff concerning practice operations, problem solving and service improvement.
  • Direct, organize and formulate weekly, monthly, and/or annual clinic performance reports associated with practice operations.
  • Boosted revenue by 40% in the first year at Woodland Hills location by changing practice operations.

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15. Office Procedures

average Demand

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how Office Procedures is used in Practice Manager jobs:
  • Maintained office services by organizing office procedures and operations, preparing payroll, controlling correspondence and assigning and monitoring clerical functions.
  • Delegate office procedures, billing/accounting management, monitored compliance updates, co-coordinated time efficiency and ensured smooth operations within the clinic.
  • Conduct routine staff meetings necessary to ensure continuity of communication, planning, and implementation of office procedures.
  • Developed job descriptions and streamlined office procedures to increase efficiency and to reduce overtime.
  • Managed/trained office staff in all office procedures including HIPPA compliance and medicaid/medicare.
  • Facilitate all medical assistant duties during both routine exams and in-office procedures.
  • Maximized scheduling efficiency for increased office procedures without increased equipment cost.
  • Analyzed all office procedures/protocols to maximize physician and staff utilization.
  • Coordinate and assist physicians with in office procedures under anesthesia.
  • Coordinated physician schedule at surgery centers and in office procedures.
  • Organized and supervised office procedures and protocols.
  • Streamlined office procedures to increase productivity.
  • Performed general office administrative tasks.
  • Assisted practitioner; trained new employees in office procedures; scheduled patients; collected payments; inventory, stocking, and ordering
  • Increased the number of in-office procedures by 40% yielding an increase in gross billable revenue of up to 505%.
  • Performed quarterly audits on coding and billing for office visits, in-office procedures, and surgical procedures to ensure accuracy.
  • Assist the doctors with in office procedures such as ingrown nails, nail removal, and aspirations when needed.
  • Achieved strong growth in sales and office procedures (electronic medical records, social media, and e-prescribe).
  • Work with area managers to initiate and implement new office procedures to improve office efficiency and reduce costs.
  • Oversee billing, scheduling, data entry, purchasing, filing, and all other general office duties.

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16. Staff Members

average Demand

Here's how Staff Members is used in Practice Manager jobs:
  • Direct administrative management support for Clinical Director and staff members and assured key ethical/regulatory issues are adequately discussed in board meetings.
  • Ensured providers and instructed staff members promoted an atmosphere of professionalism, accountability and followed Inland Code of Conduct.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives and current staff members.
  • Managed Internal Medicine Pediatric practices consisting of seventeen physicians and thirty-two staff members.
  • Coordinate orientation and competency validations for new staff members.
  • Mentored staff members to take on additional responsibility resulting in the promotion of two entry level staff members to management positions.
  • Supervised and managed the daily activities of a clinical team consisting of physicians, 2 nurse practitioners 21 support staff members.
  • Promoted within the company to a general and vascular surgery practice with nine providers, two mid-levels and 30 staff members.
  • Experienced in employee management, including acting as a human resource representative and training and hiring of new staff members.
  • Initiated and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members.
  • Establish and implement office policies, goals, objectives, and procedures conferring with doctor and staff members when necessary.
  • Manage daily schedules of staff members, Pay bills through quick books, Call in payroll fund the 401k plan.
  • Served on team that presented and trained numerous WellSpan Medical Group staff members to utilize the Cash Collection Initiative correctly.
  • Managed Human Resource related activities; interviewing, hiring, disciplinary action, annual evaluations for 35 staff members.
  • Implement and manage start up Pulmonary/Sleep clinic outpatient clinic with hiring and managing 8 staff members and 10 providers.
  • Supervised three full-time support staff members; responsible for interviewing, hiring, training and evaluating support staff employees.
  • Helped to open up the brand new practice in January, including hiring of staff members for the practice.
  • Managed administrative and medical assistant staff members, including hiring, training, annual evaluations and prioritization of duties.
  • Oversee the day-to-day functions in a practice of three physicians and one Physician's Assistant and fifteen staff members.
  • Managed operations for the recruiting, hiring, orientation, development and evaluation for providers and administrative staff members.

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Online Courses For Practice Managers

One of the best ways to acquire the skills needed to be a practice manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since practice managers benefit from having skills like patient care, customer service, and clinical staff, we found courses that will help you improve these skills.

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Value-Based Care: Managing Processes to Improve Outcomes
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This is an introductory course on financial and management accounting. The first part of this course will introduce the basic accounting principles and accounting terminology to understand how a company keeps control of financial events and provides information on how it is performing. These basic concepts will support the analysis of financial reports companies prepare. We will go through balance sheet, income statement, financial statement, learning how to read and analyze them. The course wil...

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20 Most Common Skill For A Practice Manager

Patient Care15.1%
Customer Service7.8%
Clinical Staff5.5%
Practice Management4%
Daily Operations3.8%
Payroll3.4%
Oversight3.4%
Osha3.2%

Typical Skill-Sets Required For A Practice Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Patient Care
Patient Care
15.1%
15.1%
2
2
Customer Service
Customer Service
7.8%
7.8%
3
3
Clinical Staff
Clinical Staff
5.5%
5.5%
4
4
Practice Management
Practice Management
4%
4%
5
5
Daily Operations
Daily Operations
3.8%
3.8%
6
6
Payroll
Payroll
3.4%
3.4%
7
7
Oversight
Oversight
3.4%
3.4%
8
8
Osha
Osha
3.2%
3.2%
9
9
Front Office
Front Office
3%
3%
10
10
Medical Practice
Medical Practice
2.9%
2.9%
11
11
Human Resources
Human Resources
2.8%
2.8%
12
12
Hipaa
Hipaa
2.6%
2.6%
13
13
Medical Office
Medical Office
2.4%
2.4%
14
14
Practice Operations
Practice Operations
2.4%
2.4%
15
15
Office Procedures
Office Procedures
2.4%
2.4%
16
16
Staff Members
Staff Members
2.2%
2.2%
17
17
Physician Practice
Physician Practice
2.2%
2.2%
18
18
Health Care
Health Care
2%
2%
19
19
Office Supplies
Office Supplies
1.6%
1.6%
20
20
Financial Statements
Financial Statements
1.6%
1.6%
21
21
Office Staff
Office Staff
1.5%
1.5%
22
22
Ensure Compliance
Ensure Compliance
1.5%
1.5%
23
23
Surgery
Surgery
1.3%
1.3%
24
24
Insurance Companies
Insurance Companies
1.3%
1.3%
25
25
Clinical Operations
Clinical Operations
1.3%
1.3%
26
26
Medical Records
Medical Records
1.3%
1.3%
27
27
Business Development
Business Development
1.2%
1.2%
28
28
Financial Performance
Financial Performance
1.2%
1.2%
29
29
Business Operations
Business Operations
1.1%
1.1%
30
30
CPT
CPT
0.9%
0.9%
31
31
Patient Complaints
Patient Complaints
0.9%
0.9%
32
32
Clia
Clia
0.9%
0.9%
33
33
Medical Assistants
Medical Assistants
0.9%
0.9%
34
34
Patient Scheduling
Patient Scheduling
0.9%
0.9%
35
35
Financial Management
Financial Management
0.8%
0.8%
36
36
Direct Reports
Direct Reports
0.8%
0.8%
37
37
Performance Evaluations
Performance Evaluations
0.7%
0.7%
38
38
EHR
EHR
0.7%
0.7%
39
39
Internal Medicine
Internal Medicine
0.7%
0.7%
40
40
Charge Entry
Charge Entry
0.6%
0.6%
41
41
Annual Budget
Annual Budget
0.6%
0.6%
42
42
Performance Reviews
Performance Reviews
0.6%
0.6%
43
43
Professional Development
Professional Development
0.6%
0.6%
44
44
Hippa
Hippa
0.6%
0.6%
45
45
General Ledger Accounts
General Ledger Accounts
0.6%
0.6%
46
46
Disciplinary Actions
Disciplinary Actions
0.5%
0.5%
47
47
Regulatory Agencies
Regulatory Agencies
0.5%
0.5%
48
48
Office Policies
Office Policies
0.5%
0.5%
49
49
Staff Training
Staff Training
0.5%
0.5%
50
50
Staff Schedules
Staff Schedules
0.4%
0.4%

27,399 Practice Manager Jobs

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