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What Does A Practice Manager Do?

A practice manager is responsible for supervising daily operations, especially on the side of the medical industry. Practice managers monitor staffing needs, train new employees, and evaluate the employees' productivity and performance. They also enforce strict guidelines and procedures, ensuring that the processes adhere to the legal standards and regulatory requirements. Practice managers also maintain budget goals, creating cost estimates and expense reports. A practice manager must have strong communication, analytical, and critical-thinking skills, as well as comprehensive knowledge of the medical industry practices.

Here are examples of responsibilities from real practice manager resumes representing typical tasks they are likely to perform in their roles.

  • Establish and manage governance practices for engagement within Microsoft and leadership standards that achieve major improvements in performance and customer satisfaction.
  • Lead a team of 25 patient service coordinators and receptionists.
  • Manage 16 CNA's , 4 LPN's and numerous paraprofessionals.
  • Secure new engagements worldwide, and lead numerous ERP and CRM initiatives.
  • Supervise and manage a staff of 12.5 FTE personnel and 4 FTE physicians.
  • Automate marketing campaigns and budget management to achieve revenue growth and increase ROI.
  • Manage a project team to build a large cloud infrastructure that provide online backup services for Mozy's west coast customers.
  • Provide direct administrative supervision to medical assistants and clinical and administrative supervision to RN's in patient care and relate duties.
  • Develop policies and procedures to implement continuity of operations, emergency response and disaster recovery programs for critical infrastructure sector corporations.
  • Improve POS collections from approx.
Practice Manager Traits
Detail oriented involves being extremely mindful and observant of all details.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Technical skills refer to specific ability or knowledge that is needed to carry out every day responsibilities, such as physical or digital tasks.

Practice Manager Overview

Perhaps the hardest question to answer when deciding on a career as a practice manager is "should I become a practice manager?" You might find this info to be helpful. When compared to other jobs, practice manager careers are projected to have a growth rate described as "much faster than average" at 18% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a practice manager by 2028 is 71,600.

On average, the practice manager annual salary is $108,776 per year, which translates to $52.3 an hour. Generally speaking, practice managers earn anywhere from $75,000 to $156,000 a year, which means that the top-earning practice managers make $72,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a practice manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a clinical director, nursing director, medical director, and assistant director of nursing.

Practice Manager Skills and Personality Traits

We calculated that 15% of Practice Managers are proficient in Patient Care, Customer Service, and Clinical Staff. They’re also known for soft skills such as Detail oriented, Interpersonal skills, and Technical skills.

We break down the percentage of Practice Managers that have these skills listed on their resume here:

  • Patient Care, 15%

    Re-engineered patient throughput and staff responsibilities to ensure high level of customer service and satisfaction while delivering outstanding patient care.

  • Customer Service, 8%

    Facilitated the application and tracking of Physician certifications and enrollments as In-network providers, while assisting staff in excellent customer service.

  • Clinical Staff, 6%

    Review with clinical staff to ensure proper procedures are preformed age appropriately and insurance guidelines are followed for optimal coding reimbursement.

  • Practice Management, 4%

    Led successful implementation of integrated electronic medical records-practice management-inventory-fabrication tracking system.

  • Daily Operations, 4%

    Manage daily operations of clinic by overseeing and upholding hospital policies and procedures including American Animal Hospital Association standard of care.

  • Payroll, 3%

    Served as project leader for multiple HR, Payroll and Benefits Administration implementations including management of client relationships.

Most practice managers list "patient care," "customer service," and "clinical staff" as skills on their resumes. We go into more details on the most important practice manager responsibilities here:

  • Arguably the most important personality trait for a practice manager to have happens to be detail oriented. An example from a resume said this about the skill, "medical and health services managers must pay attention to detail" Additionally, other resumes have pointed out that practice managers can use detail oriented to "created staff performance improvement initiatives, hired, oriented, trained, directed, evaluated and developed staff. "
  • Another commonly found skill for being able to perform practice manager duties is the following: interpersonal skills. According to a practice manager resume, "medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives." Check out this example of how practice managers use interpersonal skills: "provide proficient conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints. "
  • Another skill that is quite popular among practice managers is technical skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a practice manager resume: "medical and health services managers must stay up to date with advances in healthcare technology and data analytics" This example from a resume shows how this skill is used: "included the billing office, marketing, clerical, technical and front office staff, scheduling and maintenance. "
  • A thorough review of lots of resumes revealed to us that "analytical skills" is important to completing practice manager responsibilities. This resume example shows just one way practice managers use this skill: "medical and health services managers must understand and follow current regulations and adapt to new laws." Here's an example of how this skill is used from a resume that represents typical practice manager tasks: "prepare business solutions for front office (crm), back office (erp) and data integration (scribe). "
  • Yet another important skill that a practice manager must demonstrate is "communication skills." These managers must effectively communicate policies and procedures to other health professionals and ensure their staff’s compliance with new laws and regulations. This is clearly demonstrated in this example from a practice manager who stated: "managed front office staff operations and client relations including; phones, scheduling, problem resolutions, client/staff /veterinarian communications. "
  • Another skill commonly found on practice manager resumes is "leadership skills." This description of the skill was found on several practice manager resumes: "these managers are often responsible for finding creative solutions to staffing or other administrative problems" Here's an example from a resume of how this skill could fit into the day-to-day practice manager responsibilities: "provided leadership and direction to medical billers and front office staff. "
  • See the full list of practice manager skills.

    Before becoming a practice manager, 39.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 24.6% practice managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most practice managers have a college degree. But about one out of every seven practice managers didn't attend college at all.

    The practice managers who went onto college to earn a more in-depth education generally studied business and health care administration, while a small population of practice managers studied nursing and management.

    When you're ready to become a practice manager, you might wonder which companies hire practice managers. According to our research through practice manager resumes, practice managers are mostly hired by Oracle, Banfield Pet Hospital, and Heartland Dental. Now is a good time to apply as Oracle has 123 practice managers job openings, and there are 88 at Banfield Pet Hospital and 56 at Heartland Dental.

    Since salary is important to some practice managers, it's good to note that they are figured to earn the highest salaries at White & Case, McKinsey & Company, and Bain & Company. If you were to take a closer look at White & Case, you'd find that the average practice manager salary is $160,178. Then at McKinsey & Company, practice managers receive an average salary of $153,249, while the salary at Bain & Company is $152,296.

    View more details on practice manager salaries across the United States.

    We also looked into companies who hire practice managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include NetSuite, KPMG, and Ernst & Young.

    The three companies that hire the most prestigious practice managers are:

      What Clinical Directors Do

      A clinical director is a managing professional who manages the work of healthcare providers to ensure quality patient care is achieved. Clinical directors are responsible for organizational tasks such as adjusting staff schedules, explaining insurance benefits to the patients, and managing financial reports. They can work either in small clinics with a smaller workforce or larger hospitals with multiple departments. Clinical directors may also assist in the hiring process of healthcare providers and should establish a positive work environment.

      In this section, we compare the average practice manager annual salary with that of a clinical director. Typically, clinical directors earn a $3,268 lower salary than practice managers earn annually.

      Even though practice managers and clinical directors have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require patient care, customer service, and clinical staff in the day-to-day roles.

      As far as similarities go, this is where it ends because a practice manager responsibility requires skills such as "practice management," "payroll," "oversight," and "osha." Whereas a clinical director is skilled in "procedures," "facility," "treatment plans," and "rn." So if you're looking for what truly separates the two careers, you've found it.

      Clinical directors tend to reach higher levels of education than practice managers. In fact, clinical directors are 21.6% more likely to graduate with a Master's Degree and 16.6% more likely to have a Doctoral Degree.

      What Are The Duties Of a Nursing Director?

      A nursing director's role is to oversee and evaluate all nurse staff in a hospital or organization, ensuring their efficiency at providing care towards patients. A nursing director's responsibilities mainly revolve around administrative tasks such as coordinating with physicians and other consultants, producing reports, conducting assessments, managing the budget and expenditures, and resolving issues. Furthermore, a nursing director must keep and maintain accurate records, ensuring all procedures adhere to the highest health standards and aligns with the hospital's policies and regulations.

      Next up, we have the nursing director profession to look over. This career brings along a lower average salary when compared to a practice manager annual salary. In fact, nursing directors salary difference is $14,026 lower than the salary of practice managers per year.

      A similarity between the two careers of practice managers and nursing directors are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patient care," "customer service," and "clinical staff. "

      But both careers also use different skills, according to real practice manager resumes. While practice manager responsibilities can utilize skills like "practice management," "payroll," "osha," and "front office," some nursing directors use skills like "rn," "procedures," "infection control," and "cpr."

      On the topic of education, nursing directors earn lower levels of education than practice managers. In general, they're 5.7% less likely to graduate with a Master's Degree and 16.6% less likely to earn a Doctoral Degree.

      How a Medical Director Compares

      A medical director is responsible for handling the overall supervision of different medical departments, managing the coordination between medical teams to ensure smooth operations and achieve high-quality care services for the patients. Medical directors enforce strict guidelines and safety measures for everyone's adherence. They also implement medical care programs, recruit medical staff, inspect the adequacy of medical equipment, respond to patient's inquiries and concerns, and oversee the facilities' procedures. A medical director manages the budget of the department, allocating equal resources to address every need.

      The medical director profession generally makes a higher amount of money when compared to the average salary of practice managers. The difference in salaries is medical directors making $138,107 higher than practice managers.

      By looking over several practice managers and medical directors resumes, we found that both roles utilize similar skills, such as "patient care," "customer service," and "clinical staff." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from practice managers resumes, they are more likely to have skills like "practice management," "daily operations," "payroll," and "oversight." But a medical director might have skills like "utilization review," "procedures," "emergency," and "medical management."

      Medical directors typically study at similar levels compared with practice managers. For example, they're 2.0% more likely to graduate with a Master's Degree, and 35.9% more likely to earn a Doctoral Degree.

      Description Of an Assistant Director Of Nursing

      An assistant director of nursing is responsible for administering quality care services for patients, supervising nursing activities, and ensuring the patients' comfort under the supervision of the director of nursing. Assistant directors of nursing assist with nursing staff training, distributing shift schedules, developing comprehensive nursing care plans, handling expense reports, identifying areas of improvement with the staff performance, and securing patients' medical charts for reference. An assistant director of nursing must have excellent communication and organizational skills, especially in handling patients' medical needs.

      The fourth career we look at typically earns lower pay than practice managers. On average, assistant directors of nursing earn a difference of $16,616 lower per year.

      While both practice managers and assistant directors of nursing complete day-to-day tasks using similar skills like patient care, customer service, and clinical staff, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "practice management," "payroll," "osha," and "front office" are skills that have shown up on practice managers resumes. Additionally, assistant director of nursing uses skills like rn, procedures, cpr, and federal regulations on their resumes.

      Assistant directors of nursing reach lower levels of education when compared to practice managers. The difference is that they're 10.7% more likely to earn a Master's Degree less, and 0.7% less likely to graduate with a Doctoral Degree.