Support Specialist jobs at Preferred Family Healthcare - 910 jobs

The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience. Schedule: Remote Role / Monday - Friday 8am to 5pm. >> We offer our team the best Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims. Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors. Submit and follow up on HCHB Support Tickets. Assist in project tasks related to new agency acquisitions. Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues. Identifying trending issues and providing thorough research and documentation of findings. Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite. Ability to take assigned projects to successful completion. The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications. Position Requirements & Competencies: High school diploma or GED equivalent, some college preferred. No less than 2 years of recent HCHB software experience. Excellent written and oral communication skills. Excellent customer service skills. Computer proficiency required: including intermediate level knowledge in Microsoft Suite. Ability to analyze and interpret situations to complete tasks or duties assigned. Detail oriented, strong organizational skills. Team players who are passionate about their work and will actively contribute to a positive and collaborative environment. Quick learners with strong problem solving and creative thinking abilities. Driven individuals who remain engaged in their own professional growth. Ability to Travel: Heavy travel (varies and may exceed 50%) is required during acquisition phases. Some travel may be required on weekends or evenings. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9930 to ************ #ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Soleo Health is seeking a Clearance Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! Acute home infusion experience required, and must be able to work 8:30a-5p Mountain Time. Soleo Health Perks: Competitive Wages 401(k) with a Match Referral Bonus Paid Time Off Great Company Culture Annual Merit Based Increases No Weekends or Holidays Paid Parental Leave Options Affordable Medical, Dental, & Vision Insurance Plans Company Paid Disability & Basic Life Insurance HSA & FSA (including dependent care) Options Education Assistance Program This Position: The Clearance Specialist is responsible for processing new referrals including but not limited to verifying patient eligibility, test claim adjudication, coordination of benefits, and identifying patient estimated out of pocket costs. They will also be responsible for preparation, submission, and follow up of payer authorization requests. Responsibilities include: Perform benefit verification of all patient insurance plans including documenting coverage of medications, administration supplies, and related infusion services Responsible to document all information related to coinsurance, copay, deductibles, authorization requirements, etc Calculate estimated patient financial responsibility based off benefit verification and payer contracts and/or company self-pay pricing Initiate, follow-up, and secure prior authorization, pre-determination, or medical review including Reviewing and obtaining clinical documents for submission purposes Communicate with patients, referral sources, other departments, and any other external and internal customers regarding status of referral, coverage and/or other updates as needed Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations Generate new patient start of care paperwork Schedule: Must be able to work Full time, 40 hours per week, from 8:30a-5pm Mountain Time Weekend On-call once monthly Must have experience with Acute Infusion for Prior authorization/Benefits Verification Requirements High school diploma or equivalent At least 2 years of home infusion specialty pharmacy and/or medical intake/reimbursement experience preferred Working knowledge of Medicare, Medicaid, and managed care reimbursement guidelines including ability to interpret payor contract fee schedules based on NDC and HCPCS units Strong ability to multi-task and support numerous referrals/priorities while ensuring productivity expectations and quality are met Ability to work in a fast-paced environment Knowledge of HIPAA regulations Basic level skill in Microsoft Excel & Word Knowledge of CPR+ preferred About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! Soleo's Core Values: Improve patients' lives every day Be passionate in everything you do Encourage unlimited ideas and creative thinking Make decisions as if you own the company Do the right thing Have fun! Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. Keywords: Prior Auth, Insurance, Referrals, Home Infusion Prior Authorization, Home Infusion Benefits verification, Insurance Verification Specialist, Specialty Infusion Benefits Verification, Now Hiring, Hiring Now, Hiring Immediately, Immediately Hiring Salary Description $23.00-$27.00 per hour

Job TitleNational Support Specialist, Multivendor Services - SiemensJob Description Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence. Your role: Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology. Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars. Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions. Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance. Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution. You're the right fit if: You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills. You have at least a high school diploma. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour. The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour. The pay range for this position in Washington is $43.16 to $69.06 per hour. The pay range for this position in California is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life. It is the quality of our products and services, our intense focus, and our uncompromising integrity that enable our customers to discover new frontiers and make continuous advancements in areas such as: cancer research and diagnostics, drug development, food safety and their labs' performance and efficiency. Whatever the challenge, our One Agilent global team is dedicated to delivering trusted answers to our customers' critical questions in our collective quest to improve the world around us. At Agilent, the fight against cancer is at the forefront of what we do; and Agilent's Pathology Solutions are the cornerstone of this fight. Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines in Southern California. Candidate must currently live in the Los Angeles, California area or be willing to relocate without assistance. As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory. You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions. Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met. Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site. Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations. Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups. Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition). Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion. Evaluates and supports management on ramp to volume strategies for new products prior to release. Acts as the customer voice to influence future product/application design that meets customer needs May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations. Qualifications Bachelor's or Master's Degree or equivalent in Life Sciences HT and/or qIHC certification, is a plus. 2+ years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH. Proficient with all Microsoft Word applications (Word, Excel, Power Point). Excellent attention to detail. Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required. Ability to work independently and as a part of an integrated/cross-functional team. Experience working for a field sales organization, specifically providing technical support, is a plus. Candidate must reside or be willing to relocate to Southern California as this is the territory you will cover. Candidates currently living in Southern California will be prioritized. Travel Requirements: Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to changing schedules and environments. Physical Requirements: Occasional physical lifting, pushing and pulling up to 30 Lbs. Manual dexterity. For example, inserts and removes small parts in tight places; adjusts instrument settings, handling slides, working with microscope, pipetting, etc. Ability to sit, bend down, walk, talk, hear, lift hands to raise something above head or lower to the ground, and stand for extended periods of time in a laboratory. Visual acuity to be able to differentiate and perceive colors, ability to focus, have optimal depth perception and peripheral vision. Working in hospital/laboratory setting requires following the safety protocols, safe chemical handling, working around different instrumentation and patient samples and other biohazardous material. Must comply with all PPE (Personal Protective Equipment) requirements as well as wear appropriate clothing, including close toed shoes. Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 30, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $112,430.00 - $210,150.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Sales

Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers. Expert on assigned application. Acts independently to lead cross functional, integrated team to create performance improvements across multiple domains. Translates business requirements into operational solutions. Proactively evaluate technical enhancements and consults with business to provide solutions to technical or process issues, guiding to best practices. Provides guidance, trains and develops the skills of less experienced IT staff. This position is based in La Jolla, CA, and is offered as a remote opportunity. Candidates must reside within the San Diego metropolitan area or in one of the approved out-of-area (OOA) states listed below under Work Location Eligibility. This role is supported through Scripps Health's partnership with Superlanet, a professional employer organization (PEO). Required Education/Experience/Specialized Skills: Five years related experience. Excellent critical and analytical thinking and excellent customer service skills. Exhibit excellent written and verbal communication skills. Expert knowledge of relevant application workflows. Excellent organizational and project management skills. Business acumen in multiple functional areas. Required Certification/Registration: Specific to applications supported. Must currently hold an active Epic Beaker AP or CP certification Preferred Education/Experience/Specialized Skills/Certification: Certification: Bachelor's degree. 7 years of related experience Work Location Eligibility * This position is remote, but only open to candidates who reside in: San Diego Metropolitan Area or one of the following U.S. states: AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY * Applicants outside these locations will not be considered at this time. * Candidates who reside in the approved U.S. states would be considered Out of Area (OOA) and Scripps Health partners with professional employer organization (PEO) Superlanet. At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Position Pay Range: $54.24-$78.66/hour

Full-time Description The Off-Hours Technical Support team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours Technical Support team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution. As a member of our Technical Support team, your job would involve: Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc. Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution The position is located in our Lowder Brook (Westwood) or Foxborough locations The hours for this position are Monday through Friday, 5:00 PM to 12:00 AM, with one additional hour worked during the week to total 36 hours or four days per week, 4:00 PM to 1:00 AM. Requirements Bachelor's or associate degree with coursework in a computer-related field Familiarity with Windows Server and desktop environments LAN/WAN and PC maintenance skills Experience with database management and architecture Flexible and proactive approach to problem-solving Exceptional written and verbal communication skills Strong analytical and problem-solving skills Ability to multitask in a fast-paced environment. Hiring salary range: $54,000- $66,000 per year. This position includes a 10% shift differential. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Required Education/Experience/Specialized Skills\: Five years related experience. Excellent critical and analytical thinking and excellent customer service skills. Exhibit excellent written and verbal communication skills. Expert knowledge of relevant application workflows. Excellent organizational and project management skills. Business acumen in multiple functional areas. Required Certification/Registration\: Specific to applications supported. Must currently hold an active Epic Beaker AP or CP certification Preferred Education/Experience/Specialized Skills/Certification\: Certification\: Bachelor's degree. 7 years of related experience Work Location Eligibility This position is remote, but only open to candidates who reside in\: San Diego Metropolitan Area or one of the following U.S. states: AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY Applicants outside these locations will not be considered at this time. Candidates who reside in the approved U.S. states would be considered Out of Area (OOA) and Scripps Health partners with professional employer organization (PEO) Superlanet. Expert on assigned application. Acts independently to lead cross functional, integrated team to create performance improvements across multiple domains. Translates business requirements into operational solutions. Proactively evaluate technical enhancements and consults with business to provide solutions to technical or process issues, guiding to best practices. Provides guidance, trains and develops the skills of less experienced IT staff. This position is based in La Jolla, CA, and is offered as a remote opportunity. Candidates must reside within the San Diego metropolitan area or in one of the approved out-of-area (OOA) states listed below under Work Location Eligibility. This role is supported through Scripps Health's partnership with Superlanet, a professional employer organization (PEO).

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the work flow through the reading center is maximized. Radiology Support Specialist duties may include answering inquires, resolving problems, fulfilling requests and database queries. This is 100% remote position working 40 hours per week. Shifts are Monday-Friday from 12:00pm to 8:30pm EST, with rotating weekends and holidays. ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES: (95%) Radiology Support Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team Deliver client satisfaction through effective resolution of client calls Answer inquires, resolving problems, fulfilling requests and database queries Efficient drafting of X-Rays and verification of cross sectional exams Efficient remediation of studies on the RSS exceptions work list Effective execution of critical finding and super-stat requests Focus on assigned duties in a high volume client service center Utilize multiple information systems to verify the availability of diagnostic information Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources Owns issues through verified resolution Establish effective working rapport with clinical team including physicians Build effective working relationships and a positive working environment with teammates Generate process improvement ideas and proactively act on ideas (5%) Other duties as assigned

Welcome to AMN Healthcare - Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don't just offer jobs - we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker's Top 150 Places to Work in Healthcare - three years running. Consistently ranked among SIA's Largest Staffing Firms in America . Honored with Modern Healthcare's Innovators Award for driving change through innovation. Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006. Job Summary The Onsite Support Specialist is responsible for supporting AMN's Labor Disruption Operations team during work stoppage events. By enlisting, onsite support members get deployed with as little as 3 days' notice once paired for an assignment. Assignments can last anywhere from 5 to 12 days, potentially shorter or longer depending on the scale of the event. This would be an as needed worker, similar to per Diem or On Call work. We cannot guarantee schedule or hours and you will only work when you are paired on an assignment. Job Tasks: On-Site role assignment will be determined at the time of a work stoppage event, and may include one of the following tasks: Housing: assists with housing assignments and support clinicians for the duration of the event, collecting folios daily to review for accuracy Transportation: assists travelers loading and exiting the designated transportation vehicles using HSG technology, communicates and coordinates with travel vendor drivers. Travel: communicates and/or arranges necessary travel needs for clinicians including airline, rental car, and any other required modes of transportation. Reconciliation: gathers all invoices and maintains accurate records related to spend supporting the event. WayFinder: Helping answer questions and directing flow of stations during on onsite event. Maintains customer-focused, professional communication and effective response-time with Clinicians, Department team members, Operations Leaders, and Recruiters on an on-going basis. Address requests, resolve complaints and issues with a service-oriented mindset. Assists other On-Site Support Specialists during times of fluctuating workloads to meet department goals. Other tasks and duties as assigned. Our Onsite Support members set up at base command (typically a local hotel near facilities) and help with making sure the traveling healthcare providers can get checked in to their hotels, receive transportation to the facility they are going to be working at, receive payment for their services and have a dedicated support system for any questions or concerns they may have on the project. Minimum Education/Certifications: HS Diploma or equivalent Preferred Education/Certifications: College coursework or degree (AA/BA, etc.) Minimum Experience: 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations. Work Environment / Physical Requirements Work is performed offsite and will require travel. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. $20.00 - $25.00 hourly when on assignment Pay Rate Final pay rate is dependent on experience, training, education, and location.

Job DescriptionDescription: JOB TITLE: Residential Peer Support Specialist (Housing Program) FLSA STATUS: 1.0 FTE, Non-Exempt (Expectation to work 40 hours per week) SUPERVISOR: Housing Program Manager PAY GRADE: B7 ($22.88 - $32.50 hourly, depending on experience) ** $5,500 HIRING BONUS (2 year commitment, Paid out in 2 bonus-taxed payments) Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities. Apply Directly at ********************************** Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision! CCS has a benefit package including, but not limited to: Health, dental and vision insurance 6% initial 401K match Potential for tuition reimbursement Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year) 9 Paid holidays, Community service day Floating holiday & 2 mental health days provided after 1 year introduction Workplace Flexibility schedule options available (work from home hours vary by position & schedule) Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance DESCRIPTION: To provide increased opportunities for stabilized housing through transitional rental assistance for GOBHI members who are identified as having a severe and persistent mental illness (SPMI). Work with community partners to secure more permanent scattered site housing support. Involve community partners and link participants to community social support services. Provide peer support services to identified individuals. SUPERVISION Supervision Received Works under the direction of the Program Manager. Supervision Exercised This position does not supervise other employees ESSENTIAL JOB DUTIES: • Assist participants in the application process, development of the agreement of support, housing budget, and establishment and maintenance of landlord/neighbor/community relationships. • Coordinate housing services which includes identifying housing, securing of public housing authority approved rentals, advocating and mediating housing concerns on behalf of participants, and connecting participants to a comprehensive service array. • Advocate and act as a liaison for participants. • Develop rapport with all potential participants and assist them to identify, locate, and obtain suitable housing. • Work in conjunction with Transition Coordinator to ensure that all eligible members in State Hospitals and Licensed Residential are identified and being considered for placement into the rental assistance program. • Educate local community partners on eligibility requirements for rental assistance and encourage referrals. • Complete other tasks as assigned to support the rental assistance team. Requirements: COMPENTENCIES AND SKILLS REQUIREMENTS: Ability to network and collaborate with diverse groups of people who have varied skills and knowledge. Experience in collaborating with community partners and building partnerships to improve outcomes. Ability to respond to questions from other community organizations, consumers, and the public. Other skills include: • Effective listening skills; exhibits empathy and concern for people • Objective, solution-oriented problem solving skills • Handles highly sensitive and confidential information • Resourceful; able to network and connect people to appropriate resources • Flexible; able to multi-task in response to time-sensitive and changing situations • Strong planning and organizational skills; follows through • Resilient; stays positive and solution-oriented • Must have excellent typing skills, have knowledge of basic office software programs and ability to effectively use such software. • Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public. Information communicated ranges from routine/basic to complex and confidential information. EDUCATION AND EXPERIENCE: Three years of experience working in a social service field or have a Bachelor's degree in psychology or social work preferred Experience working in housing field preferred. CRIMINAL BACKGROUND CHECKS Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380. In addition to a pre-employment background check, each employee, volunteer, and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract. PRE HIRE DRUG SCREEN REQUIRED PERSONAL AUTO INSURANCE Must hold a valid driver's license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings. Must show proof of $300,000 or more liability coverage for bodily injury and $100,000 or more in property damage and maintain said level of coverage for the duration of employment at CCS. The employee's insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS. WORK ENVIRONMENT Work is performed in an office environment and in many community settings. The noise level is usually moderate, but occasionally may be exposed to loud noise such as raised voice levels and alarms. This position is exposed to the everyday risks or discomforts which require normal safety precautions typical of such places as an office (i.e., moving mechanical parts, airborne particles, and electrical shock). PHYSICAL REQUIREMENTS: While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone system that requires fine manipulation, grasping, typing, and reaching. Position will require sitting for several hours reviewing reports and other written materials, and talking on phone. This position may occasionally be required to lift up to twenty (20) pounds. Incumbent will occasionally have to reach, bend, kneel and squat when adjusting equipment or retrieving supplies. This position will require frequent driving, often driving for up to 6 hours at a time. Position will require regular overnight stays, some of which will be two or more nights in a row. The employee should possess a valid driver's license for vehicle travel between business offices and to attend required meetings and/or trainings. Community Counseling Solutions IS AN EQUAL OPPORTUNITY EMPLOYER

This role is in-person for at least the first 90 days for training with the understanding that it may become be a flexible hybrid role. The Nurse Triage Support Specialist (NST) acts as a point of contact for patients and families, providing direct access for asking clinical questions. This position assesses incoming telephone calls and messages from patients and families, resolving patient needs and issues whenever possible, including triage of acute conditions. The NST works collaboratively with other team members to provide care management services in accordance with department protocols and algorithms. PREFERRED QUALIFICATIONS: Formal training which will probably be indicated by graduation from an accredited RN School of Nursing and experience in medical / surgical or acute care setting; ability to communicate effectively, and ability to work compatibly with physicians and other staff members. PHYSICAL GUIDELINES: Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day. This is a hybrid role consisting of on campus and remote work. There will be a training period of up to 6 month of onsite instruction and role-related skill optimization. NOTE: This document is intended to describe the general nature and level of work performed. It is not intended to act, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job. LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)

Job Description: Bridges, Full Time To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance use disorder. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. 1. To provide individualized, ongoing guidance, coaching and support. 2. To provide training in the use of personal and community resources. 3. Assist in developing formal and informal community supports 4. Assist the person served in increasing social support networks of relatives, friends and/or significant others. 5. To offer encouragement in times of crisis. 6. To advocate on behalf of persons with behavioral health problems and to protect the client's rights and to assist in reducing associated stigma. 7. To work in cooperation with other providers, family members or significant others involved in the client's recovery plan. 8. To attend Agency staff meetings, Case Conferences and Individual and Group Supervision. 9. To attain established standards of productivity. 10. To observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals. 11. To be responsible for understanding client's rights policy and procedures. 12. To participate in staff training and development. 13. To serve on designated committees within the agency. 14. To maintain professional standards at all times. To observe the guidelines established within the Code of Ethics and Conduct. 15. To perform other related duties as assigned. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE 1. Certification as a Peer Support Specialist. 2. High School Diploma or GED required 3. Experience, past or present, of mental health or substance abuse services with a history of managing ones own illness. 4. Awareness of the importance of recovery in living with a mental illness or addictions problem. 5. Past experience working directly with people in a service oriented field is beneficial. 6. Active membership in a consumer advocacy or self-help group. 7. Proven work experience as a Peer Support Specialist or similar role 8. Excellent verbal and written communication skills 9. Highly compassionate and attentive to details

Job DescriptionWhy You'll Love this Behavior Technician / Registered Behavior Technician Job! Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Behavior Technician (BT) / Registered Behavior Technician (RBT) with Hopebridge in Beavercreek, OH, where every day is a new opportunity to make a difference in kids with Autism! At Hopebridge, you're not just following a career path - you're shaping your own journey with the support of our cutting-edge internal development programs. Pay: $16.80 - $20/ hour based on experience and completion of RBT certification *training is paid at a lower rate Behavior Technician / Registered Behavior Technician Benefits Paid RBT Certification - No experience necessary, we will help you get trained on the job! Annual $75 Professional Development Stipend: Invest in your growth and expertise in Autism intervention Exclusive professional development programs tailored for working with children on the autism spectrum and fuel your career growth Flat-Rate Pay: Unlike other providers, we pay a flat hourly rate, rather than differing rates for billable and non-billable hours Get up to 50% of paycheck before payday through Rain app Health, Vision, and Dental Insurance: Prioritize your physical well-being 18 Days of PTO: Enjoy paid time off, holidays, and a flex holiday 401K Retirement Options with Company Match: Secure your financial future Opportunity to Relocate: Explore exciting career possibilities in any of our states Monday through Friday Schedule: Say goodbye to nights and weekends Fun at Work: Engage in regular in-center celebrations, spirit weeks, competitions, and team-building opportunities Our goal is to establish a caring clinical setting for our patients, both now and in the future. If you're prepared to start a career that leaves a meaningful impact, apply for the Behavior Technician position today! Responsibilities Create an environment that fosters skill acquisition, functional communication, and school readiness for children Learn directly from Board Certified Behavior Analysts (BCBA) to provide therapy that transforms lives Review behavior plans and instructional materials to ensure consistent implementation and monitor outcomes Complete daily progress notes related to the implementation of the intervention plan Work with children by creating an environment that champions continued skill acquisition and development of functional communication, peer interactions, and school readiness, just to name a few Celebrate victories (both big and small!), help kids and families celebrate milestones, and get more high fives than you've ever thought possible Required Skills At least 18 years of age High school diploma or equivalent Hopebridge-BT-Dayton Beavercreek (OH)

Job Description: Jackson, Full Time The RSS is responsible for supervising resident activities in a supportive housing environment. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of resident activities, assuring resident compliance with facility rules and procedures. Supervises visitations of residents and significant others during scheduled visitation hours. Assists residents with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to residents on and off agency property. Oversee, monitor, and record resident self-medication (when a supervisor is unavailable). Provides written documentation of resident activity/issues in order to maintain compliance with written standards. Provides security for residents and facility. Monitors safety procedures regarding facility use and resident activity. Light housekeeping duties including, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of The Counseling Center. Provides supportive services including transportation or other commitments as needed. Performs any other duties as assigned by the Shift Supervisor or Housing Coordinator. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in the area of effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Ohio Motor Vehicle License required and ability to maintain insurability.

Job Description: SC Women's, Full Time The RSS is responsible for supervising resident activities in a supportive housing environment. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of resident activities, assuring resident compliance with facility rules and procedures. Supervises visitations of residents and significant others during scheduled visitation hours. Assists residents with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to residents on and off agency property. Oversee, monitor, and record resident self-medication (when a supervisor is unavailable). Provides written documentation of resident activity/issues in order to maintain compliance with written standards. Provides security for residents and facility. Monitors safety procedures regarding facility use and resident activity. Light housekeeping duties including, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of The Counseling Center. Provides supportive services including transportation or other commitments as needed. Performs any other duties as assigned by the Shift Supervisor or Housing Coordinator. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in the area of effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Ohio Motor Vehicle License required and ability to maintain insurability.

Job Description: SC Men's, Full Time Job SummaryThe RSS is responsible for supervising resident activities in a supportive housing environment. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of resident activities, assuring resident compliance with facility rules and procedures. Supervises visitations of residents and significant others during scheduled visitation hours. Assists residents with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to residents on and off agency property. Oversee, monitor, and record resident self-medication (when a supervisor is unavailable). Provides written documentation of resident activity/issues in order to maintain compliance with written standards. Provides security for residents and facility. Monitors safety procedures regarding facility use and resident activity. Light housekeeping duties including, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of The Counseling Center. Provides supportive services including transportation or other commitments as needed. Performs any other duties as assigned by the Shift Supervisor or Housing Coordinator. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in the area of effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Ohio Motor Vehicle License required and ability to maintain insurability.

To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance use disorder. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation.1. To provide individualized, ongoing guidance, coaching and support. 2. To provide training in the use of personal and community resources. 3. Assist in developing formal and informal community supports 4. Assist the person served in increasing social support networks of relatives, friends and/or significant others. 5. To offer encouragement in times of crisis. 6. To advocate on behalf of persons with behavioral health problems and to protect the client's rights and to assist in reducing associated stigma. 7. To work in cooperation with other providers, family members or significant others involved in the client's recovery plan. 8. To attend Agency staff meetings, Case Conferences and Individual and Group Supervision. 9. To attain established standards of productivity. 10. To observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals. 11. To be responsible for understanding client's rights policy and procedures. 12. To participate in staff training and development. 13. To serve on designated committees within the agency. 14. To maintain professional standards at all times. To observe the guidelines established within the Code of Ethics and Conduct. 15. To perform other related duties as assigned. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE 1. Certification as a Peer Support Specialist. 2. High School Diploma or GED required 3. Experience, past or present, of mental health or substance abuse services with a history of managing ones own illness. 4. Awareness of the importance of recovery in living with a mental illness or addictions problem. 5. Past experience working directly with people in a service oriented field is beneficial. 6. Active membership in a consumer advocacy or self-help group. 7. Proven work experience as a Peer Support Specialist or similar role 8. Excellent verbal and written communication skills 9. Highly compassionate and attentive to details

As a Transportation Support Specialist at IDEXX, you will support Customer Service, Sales, Lab Operations, and Transportation Teams in a fast‑paced, highly collaborative environment. You will monitor transportation vendor performance, respond to escalations, and play a critical role in ensuring timely sample movement and exceptional customer experiences. You'll join an amazing, caring, supportive team known for its great energy and strong cooperation. This role offers flexibility, work‑life balance, personal growth opportunities, and a culture that values empathy, professionalism, and continuous improvement. This is a virtual, full‑time position with competitive benefits. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. Schedule: 2:30pm to 11pm ET weekdays with flexibility. Consistent schedule working weekdays with rotation weekend work shift. Employees working weekend shift will receive one weekday off. Shift may change due to operational needs. In This Role You Will… Provide front‑end customer service support, responding to inbound internal and external calls and placing outbound calls as needed. Manage customer questions, inquiries, escalations, credits, holds, and address changes. Act as a point of contact for customers, customer service, sales, lab operations, and transportation vendors. Serve as the direct vendor contact for real‑time issue resolution. Monitor daily route coverage, completion status, late‑route alerts, and overnight/weekend route activity. Monitor daily line hauls, air shipments, and inbound FedEx/UPS shipments, ensuring timely sample receipt from remote markets. Communicate potential delays to internal and external customers. Manage delay notifications as they arise. Track and communicate airline schedule changes that may impact flights. Provide disaster recovery support during system outages to maintain service continuity. Understand and consistently follow applicable SOPs. Provide impromptu feedback to Supervisors regarding process changes, service failures, and customer-impacting concerns. Work heavily in customer support and case management systems. Use Service Cloud, Microsoft Office Suite, Teams, and Genesys Cloud (phone system). Perform other duties as assigned. What You Need to Succeed Strong attention to detail and accuracy; consistently error‑free work. Outstanding customer service experience (5+ years), including experience diffusing difficult situations with empathy. Ability to stay professional under stress. Strong organizational skills and the ability to multitask effectively. Demonstrated ability to work independently, reliably, and with minimal supervision. High performer with dependability and accountability. Open to internal and external feedback; coachable and adaptable to change. Strong verbal and written communication skills. Excellent computer skills with the ability to navigate multiple systems (Outlook, Service Cloud, Genesys Cloud, Microsoft Office, various software tools). Ability to use multiple software systems interchangeably with confidence. Customer‑first mindset aligned with IDEXX's purpose and guiding principles. Empathy, curiosity, effective communication, and a positive attitude. Reliable high‑speed internet connection. A dedicated workspace that can accommodate 3 monitors. Ability to sit at a workstation for extended periods. Flexible availability - may include days, evenings, nights, weekends, and storm‑season coverage. Ability to switch schedules when required to support overnight or weekend operations. What you can expect from us: Pay rate of $24.75/hr (depending on skills and experience) Additional shift differential pay Opportunity for annual cash bonus Opportunity for performance based annual merit increase Health / Dental / Vision Benefits - Day One 5% matching 401(k) Generous PTO benefits Additional benefits including but not limited to pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-VR1