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ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! We served over 15,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. JOB SUMMARY This member will be a part of the Quality Health care team that will assist in coordinating the management of special populations of patients at LLCHC. DUTIES RESPONSIBILITY 1. Team Based Care Coordination * Work in collaboration with multidisciplinary provider team to provide innovative and evidence-based care. * Assist in the care coordination of chronic care patients as requested by the Quality Manager, Value Based Care Management Director, or CHIEF QUALITY OFFICER. * Carefully coordinate aspects of the patient's care working with Referral coordinators Care managers, Social Workers etc., on referrals to specialists, Post ER/ hospitalizations follow up ancillary testing, and other enabling services tracking. * Responsible for responding to patient calls promptly, including telephone advice per protocol, handle urgent calls and emergent calls, escalating to Quality Manager or Value Based Care Management Director as needed. * Assist with triage of urgent concerns that occur over the phone escalating to Quality Manager or Value Based Care Management Director when needed. * Documents all interactions with patient in the EHR. * Report on self-management tasks and abnormal findings relayed to them by the patient to the appropriate Physician team and/or other members of the Care Team. * Educates patients about in self-management tasks per Protocol, or as directed by Quality Manager or Value Based Care Management Director. * Delivers patient self-management educational resources used by the Practice Providers. RESPONSIBILITY 2. Population Health Care Coordination * Anticipate the needs of the patients seeing that necessary documentation is completed or requested before patient visit. * Responsible for working with patient and patient's care team to implement an individualized treatment care plan - including follow-up, labs, and care coordination. * Use of technology to assist with all aspects of care coordination, electronic medical record documentation, documentation prompts. * Participates in the process of engaging the various sets of individuals when opportunities such as chronic disease management, wellness promotion, disease prevention, practice population management program are available by using EHR a reporting to determine which patients are overdue for care, services, testing, and/or screening as required by the Quality Manager, Value Based Care Management Director or Chief Quality Officer * Participates in the preventive care reminder program for the practice's patients, ensuring that patients receive reminders of the need for preventive or disease management screening and testing, including point of care reminders, as required by the Quality Manager, Value Based Care Management Director or Chief Quality Officer * Assists the Physician care teams in ensuring a smooth transition of care for patients treated in a facility (inpatient or emergency department), by a specialty physician (partialists), or by another health care provider. * Assists patient care teams with pre-visit preparation (obtaining medical records, hospital discharge summaries, advising patients to bring meds with them). * In addition, participating in appointment scheduling per protocols, referral, and diagnostic test tracking. RESPONSIBILITY 3. Administrative Tasks * Aids in developing a community resource list of services available to patients and maintains collegial relationships with community resource agencies used most frequently. * Refers patients to other entities for education and support (Social Worker, Care Manager etc.) as directed by Quality Manager, Value Based Care Management Director or Chief Quality Officer * Assist patient with information and resources for medical supplies within the Organization when necessary. BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! We served over 15,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. JOB SUMMARY Lower Lights Christian Health Center (LLCHC) is looking for a compassionate and motivated Entry-Level Community Outreach Coordinator to support our mission of improving access to healthcare in underserved communities. This role will focus on building relationships with local organizations, schools, and community leaders, helping to raise awareness of LLCHC's services, and ensuring that community members are connected with the care they need. DUTIES Key Responsibilities: 1. Community Engagement: o Assist in the planning and execution of community outreach initiatives to increase awareness of LLCHC's services, particularly in underserved areas. o Build relationships with local organizations, schools, churches, and community leaders to foster partnerships and encourage participation in LLCHC's health programs. o Attend community events and represent LLCHC, promoting its services and helping to educate the public about available healthcare options. o Manage LLCHC Volunteer Program and Engagement (responsible for tracking and recording) 2. Patient and Donor Engagement: o Help connect community members with LLCHC services, ensuring they are aware of our primary care, pediatric, behavioral health, pharmacy, and other medical services. o Assist in promoting LLCHC's fundraising efforts by encouraging community involvement, sharing stories of impact, and supporting events annual fundraising event auction and campaigns. o Track and report on outreach activities and assist in identifying key trends to refine outreach strategies. 3. Support for Marketing/Development Campaigns: o Provide insight and feedback to the marketing and development managers based on community interactions to ensure content resonates with target audiences. o Assist with the promotion of social media campaigns, email newsletters (external & internal, and other marketing materials* by connecting with local community leaders to expand the reach. *LLCHC Location specific o Coordinate, contact volunteers, or calling to schedule donor/sponsor meetings with Marketing & Development Director. 4. Data Tracking & Reporting: o Maintain accurate records of outreach activities and help track community engagement metrics, increase in partner coordination per site, ensuring the marketing team is informed about local community sentiment and engagement levels. o Help track patient engagement and ensure that all follow-up activities are logged for reporting purposes and execution of Marketing and Dev. Plan. BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

ABOUT US Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2021, we served over 12,000 patients - with approximately 28% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday 8:00am to 5:30pm with occasional Saturday morning coverage. JOB DUTIES The Practice Manager provides leadership and direct site management for day-to-day operations within LLCHC locations. This includes ensuring adequate and thoroughly trained staffing, process and procedure adherence, and monitoring of and adherence to quality metrics to support the sites(s). Hands-on engagement with identified improvement initiatives will be critical. Daily attention to the assigned site(s)' exterior and interior appearance is required. Especially important is a focus on creating a culture and environment that support a consistently positive patient experience. The Practice Manager works collaboratively with the Director of Operations, front and back-office staff, Providers, Human Resources, Senior Management, and other Practice Managers to develop and implement training that creates best practice to satisfy patient care, as well as to measure team member performance against benchmark metrics. Use of this data, coupled with observations and feedback from others for progressive development of team members will be key. Also critical for this position is ensuring provider, team member, and patient satisfaction through continual open communication. RESPONSIBILITY 1- Office and Clinic Management * Provides direct supervision of front and back-office staff. Oversees enhancement of these department processes. * Responsible for daily professional appearance of assigned sites, including the exterior of buildings. * Orients new staff at appropriate levels. * Communicates process changes, issues and accolades for staff, providers and management. * Follows an inventory control process for all office and medical supplies, regularly placing orders to correct inventory deficiencies. * Responsible for organizing and conducting regular site meetings. * Maintains site regulatory compliance: HIPAA, OSHA, CLIA, Terminal Distribution; 340B Floor Medications * In collaboration with the Director of Operations, monitors site specific productivity goals and objectives for the site. * Ensures adequate staff coverage for the responsible sites of LLCHC. * Ensures site participation in the Quality Improvement and Compliance plans. * Communicates with Director of Operations and site-based providers on operational and oversight issues. * Participates in administrative meetings as needed. * Oversees proper use, maintenance, problem issues and arranges the repair of office equipment, including computer, fax, copier, and phone. * Oversees opening/closing procedures for sites. * Independently composes, compiles and prepares any department reports, audits and documents as assigned. * Other duties within scope of position as assigned. RESPONSIBILITY 2- Personnel * Evaluates performance of front office and clinical staff, students and volunteers. Maintains performance evaluations schedule. * Creates and delivers team member coaching and improvement plans. * Interviews, hires and trains new team members and ensures proper training to include competency training and testing. * Selects candidates for, assists with interview coordination if needed, and identifies successful candidates to fill open positions. * Approves time sheets and completes all needed HR and payroll paperwork for supervised team members. * Tracks absenteeism and approves time off requests. * Executes LLCHC's progressive discipline process with team members as required. RESPONSIBILITY 3 - General * Models and promotes professional behavior on a continuous basis. * Develops and maintains working knowledge of local, state and national regulations and standards specific to LLCHC and ensures staff and site compliance. * Demonstrates a working knowledge of each site's budget and financial performance, where they exist. Actively works within the budget and staffing parameters and supports cost saving initiatives. * Exercises critical thinking in problem solving and presents ideas and solutions clearly and concisely for actual and potential situations. * Interacts with the medical staff and other leaders of the organization, building relationships and establishing trust and rapport to plan and deliver quality patient care. * Maintains ongoing collaborative relations with peers and participates in committees and task forces as requested. * Is a resource for and demonstrates leadership in collaboration across departmental lines to resolve inter- and intra-departmental issues which could interrupt delivery of patient care. * Supports current organizational initiatives and exhibits creativity and flexibility in times of change. * Develops, coaches and mentors team members to create an optimal patient experience, and course-corrects as needed. BENEFITS + PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Discount prescriptions at our on-site pharmacy * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. EOE STATEMENT LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Exciting things are happening at Lower Lights Christian Health! We're expanding our mission to serve the community with the opening of our new Northland site. As we get ready for our grand opening January of 2026, we're looking for compassionate and dedicated individuals to join our growing team and make a lasting impact. ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. Position Summary We are seeking a dedicated and mission-aligned Pediatrician to join our integrated care team. The Pediatrician will provide high-quality, comprehensive primary care to infants, children, and adolescents in a supportive and collaborative environment. This role offers the opportunity to impact community health meaningfully while working alongside a team committed to equity, excellence, and compassion. Key Responsibilities * Provide well-child care, routine health screenings, developmental assessments, and immunizations. * Diagnose and treat common childhood illnesses, injuries, infections, and chronic conditions. * Partner with behavioral health, dental, and care coordination teams to address the holistic needs of pediatric patients. * Educate patients and families on nutrition, growth and development, disease prevention, and health maintenance. * Maintain accurate and timely documentation in the Electronic Health Record (EHR) according to LLCHC policies and federal regulations. * Participate in quality improvement initiatives, team meetings, and community outreach efforts as needed. * Adhere to all FQHC standards, HIPAA requirements, and OSHA guidelines. * Supervise and collaborate with Nurse Practitioners or Physician Assistants as appropriate. * Participate in after-hours on-call rotation (shared among pediatric providers). * The physician will promote the health center to the community at large. * The physician will manage their time efficiently and collaborate with the leadership team to support the center's long-term sustainability and impact. Leadership & Collaboration * Help co-lead-and eventually lead-our Pediatrics Committee Meetings, shaping how we care for children and families across the organization. * Build and maintain relationships with community pediatric partners. * Support and mentor fellow providers who have less pediatric experience, sharing knowledge and building confidence across the care team. BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

Title: Sales Representative Location: Remote, occasional online meetings required. Must currently reside in one of the following states: AL, AR, CO, FL, GA, IL, MI, NC, OH, PA, SC, TN, TX, VA. We do not offer sponsorship. Salary: $80,000 - $90,000 (This position is eligible to earn performance-based compensation) About InteliChart: We are a healthcare software company with an industry-leading patient engagement platform. Our platform is used by EHR vendors, hospitals, health systems, and physician practices. Our sole focus is the patient. We were founded in 2010, and have offices in Charlotte, NC. For over a decade, InteliChart has been at the forefront of helping healthcare providers engage their patients. Our Healthy Outcomes platform makes a direct impact on the health of tens of millions of people. Today, we are poised to take our company to the next level and we're looking for talented people as we grow. All our positions are remote, giving you the freedom and flexibility to work from anywhere. A testament to longevity, many of our employees have been with the company since it began. We're looking for a driven and consultative Sales Representative to join our team and grow revenue in the ambulatory and post-acute healthcare markets. In this role, you'll manage key accounts, advance qualified leads from our Sales Development Representatives (SDRs), deliver tailored product demonstrations, and support the full sales cycle-from consultative discovery through deal closure. You'll collaborate cross-functionally to develop customized proposals, coordinate pricing and contracts, and ensure a smooth handoff to implementation teams-all while building strong, long-term client relationships. What you will be doing in this role: · Drive Territory Sales: Sell company products and services within an assigned geographic area or market segment, consistently working to meet and exceed sales targets. · Manage Key Accounts: Build and maintain trusted relationships with strategic clients, acting as their primary point of contact and advisor. · Qualify and Advance Leads: Partner with Sales Development Representatives (SDRs) to evaluate inbound and outbound leads, ensuring high-quality opportunities are moved through the pipeline effectively. · Consultative Selling: Engage with prospects to understand their needs and deliver tailored value propositions that highlight the advantages of our offerings. · Deliver Product Demonstrations: Present and demonstrate product capabilities, ensuring alignment with client goals and use cases. · Support the Sales Process: Partner with Sales Executives to coordinate quoting, proposal preparation, pricing discussions, and contract negotiations. · Develop Sales Materials: Create customized presentations and proposals that clearly communicate our solutions' value. · Ensure Post-Sale Success: Work with internal teams to transition clients smoothly into implementation, maintaining communication throughout onboarding. · Track and Optimize Performance: Monitor activity, engagement, and conversion metrics to continuously refine your sales approach. · Stay Industry-Informed: Maintain a strong understanding of healthcare platforms like InteliChart, PointClickCare, and AthenaOne to support sales strategies and client conversations. What experience do you need for this position? · Bachelor's degree in Finance, Accounting, or a related field (or equivalent combination of education and experience) · Must have PCC and/or AthenaOne experience · 2+ years of sales experience in ambulatory and/or post-acute healthcare markets · 1+ year of experience in sales support, quoting, or operations · Proficiency with Salesforce, Hubspot, ZoomInfo, and Microsoft Office Suite · Strong client focus with exceptional communication, interpersonal, presentation, and organizational skills · Proven ability to collaborate cross-functionally, manage priorities, and maintain attention to detail in a fast-paced environment · Strategic thinker with the ability to influence decision-makers, drive business outcomes, and adjust priorities in dynamic settings · Self-motivated and goal-oriented, with a track record of meeting or exceeding quota · Resilient and commercially aware, keeping up with industry trends and competitor offerings What will put you ahead: · Experience selling SaaS solutions in the healthcare technology space, with familiarity in EHR, practice management software, and platforms like InteliChart, PointClickCare, and AthenaOne · Strong understanding of the post-acute care continuum, healthcare reimbursement models, and the broader healthcare ecosystem · Proven success in a team-selling environment, working with SDRs or account executives, and managing complex sales cycles involving multiple stakeholders · Experience leveraging data and metrics to refine outreach strategies and improve pipeline conversion At InteliChart we offer a comprehensive benefits package including, but not limited to: · Medical, dental and vision plan options · Free virtual healthcare for you and your family · 20 PTO days, with 1 day added for every year of service · 10 paid holidays every year · 401(k) plan with employer match · Basic life and AD&D plans · Health savings account/Flex spending account · Total pet plan · Legal club plan (legal, ID theft, tax preparation) · Remote work - All positions are fully remote

ABOUT LLCHC Exciting things are happening at Lower Lights Christian Health! We're expanding our mission to serve the community with the opening of our new Northland site. As we get ready for our grand opening January of 2026, we're looking for compassionate and dedicated individuals to join our growing team and make a lasting impact. Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday 8am-5pm, with occasional Saturday morning coverage. JOB SUMMARY Prepares and maintains records to meet quality control standards. Develops and maintains effective relations with patients, providers, LLCHC staff, and the public. Prepares patients and assists the provider. DUTIES RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office. A. Interact with patients and visitors in a prompt, courteous, and professional manner. B. Room patients, verify and update pertinent information. C. Process patients prior to departure, including scheduling follow-up appointments and providing patient with after visit summaries. D. Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyraco, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients. E. Operate the computer system efficiently to complete daily tasks, including scanning documents into the EMR/HER system. F. Be willing and able to cover other locations as required. G. Understand and adhere to LLCHC employee policies, including attendance standards. H. Stay current each day on the scanning of patient documents into the EMR. I. Other duties as assigned. RESPONSIBILITY 2. Demonstrate the ability to efficiently function in the clinical area of the office while assisting in the delivery of primary health care and patient care management. A. Prepare patient for examination and treatment. B. Screen adult patients for appropriate information and vital signs: weight, height, bloodpressure, respiratory rate, and pulse. Screens infants and children: weight, height, blood pressure, respiratory rate, temperature, head circumference, and visual acuity when necessary. C. Prepare exam and treatment rooms with necessary equipment and supplies. D. Assist providers in preparing for treatments, minor surgery, PAP smears, and physicals. E. Perform in-office testing and treatment. F. Collect specimens, including urine and blood. G. Administer immunizations/medications per provider's orders. H. Maintain patient confidentiality. RESPONSIBILITY 3. Demonstrate the ability to communicate effectively and accurately (both orally and in writing) with medical staff, patients, and general public and document accurately in medical records. A. Complete follow-up phone calls to patients for provider, using medical interpretation tools as needed. B. Call in prescriptions and/or refill, per provider's order, to pharmacies. C. Instruct patients on test preparation. D. Confer with providers as necessary regarding patient care, teaching and testing. E. Document completely and clearly all assessment data, patient education, and telephone calls in the medical record. F. Document completely any encounters with patient/family. G. Assure documentation is legible and completed in a timely manner. RESPONSIBILITY 4. Demonstrate ability to maintain quality control standards and knowledge of common safety hazards and precautions to establish a safe work environment. A. Maintain current basic life support (BLS) certification for health care workers. B. Demonstrate proper hand washing technique and frequency. C. Demonstrate thorough knowledge of universal precautions by donning and doffing equipment appropriately when exposed to blood/body fluids. D. Practice fire safety and be knowledgeable of all general emergency procedures. RESPONSIBILITY 5. Prepare and maintain records for compliance with all regulatory agencies in accordance with the guidance set forth in the Clinical Manual. A. Complete daily, weekly, monthly logs for OSHA/CLIA compliance in a timely manner. B. Assist office manager with vaccine temperature logs recordings as requested. RESPONSIBILITY 6. Posess interpersonal skills to maintain effective working relationships with others and function independently. A. Demonstrate cooperative behavior in interactions with coworkers. B. Demonstrate effective time management and organizational skills. RESPONSIBILITY 7. Demonstrate the ability to keep the clinical area clean, organized, and safe for patients and staff A. Clean and disinfect contaminated instruments and other related materials, and autoclaves in accordance to policy (Clinical Operations Manual). B. Check patient rooms daily to ensure appropriate supply levels and room cleanliness. C. Request needed medical supplies prior to running out, and inform Office Manager of needed supplies. D. Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas. RESPONSIBILITY 8. Participate in continuing education programs and other opportunities or activities, which contribute to professional growth. A. Attend required meetings and in-service education programs. B. Participate on committees as requested by leadership. C. Maintain professional certifications as appropriate. D. Engage in continuing education/training in order to stay current on clinical techniques and procedures related to your job duties. BENEFITS AND PERKS * Never work second or third shift! * Health benefits including medical, vision, dental, life, disability * Paid Time off (prorated after 90 days) * 10 Paid Holidays * Qualified employer for the PSLF Program's student loan forgiveness * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. EOE STATEMENT LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ABOUT US Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2021, we served over 12,000 patients - with approximately 28% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. JOB SUMMARY Serve as liaison between patients, medical support staff, contact center, and other sites. Greet and check in patients, use and update patient charts, collect patient co-pays, and facilitate flow of patients through a pre-determined schedule of appointments at Lower Lights' sites. Greet and direct non-patient visitors as they arrive. DUTIES RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office. A. Greet patients and visitors in a prompt, courteous and professional manner B. Register new and existing patients upon their arrival, including assuring accurate completion of required paperwork, and verification of and updates to key patient demographic and financial information. C. Validate patient insurances with each visit, and update their insurance as as needed. D. Establish accurate sliding fees for patients who qualify, and obtain and verify all documentation required for a sliding fee. E. Collect co-pays from patients as required, and accurately enter them into patient's records. F. Close payment batch at the end of each work day, ensuring that batch paperwork and receipts match. G. Maintain appointment schedules and follow office scheduling procedures. H. Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyracom, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients. I. Must be able cover the front office receptionist role at all LLCHC locations as required, and often with little advance notice. This role requires reliable personal transportation at all times. J. Understand and adhere to LLCHC employee policies, including attendance standards. RESPONSIBILITY 2. Possess the skills necessary to organize and process daily workload. A. Prepare and print any encounter forms/face sheets for patients to complete as they arrive. B. Accurately enter patients' personal data and demographics into the EMR.| C. Stay current each day on the scanning of patient front office documents into the EMR. RESPONSIBILITY 3. Demonstrate the ability to communicate effectively with medical staff, patients, and visitors verbally and in documentation. A. Document medication refill requests completely and clearly in the medical record. B. Assure documentation is legible, professional and completed in a timely manner. C. Complete any patient reminder calls, rescheduling calls, and other follow-up phone calls to patients, using medical interpretation tools (e.g., Cyracom, Propio, etc.) where required. D. De-escalate upset patients as needed, involving Practice Manager when necessary for safety and patient satisfaction. RESPONSIBILITY 4. Demonstrate knowledge of common safety hazards and precautions. A. Practice fire safety and be knowledgeable of all general emergency procedures. RESPONSIBILITY 5. Possess interpersonal skills to maintain effective working relationships with others, and function independently. A. Demonstrate cooperative behavior in interactions with coworkers. B. Participate in welcoming and orienting new staff. C. Demonstrate effective time management and organizational skills. D. Appropriately apply the policies and procedures of Lower Lights Christian Health Center. E. Must be very flexible in adapting to individual site workflows. F. Accept and perform all other work-related duties as assigned by the Practice Manager. RESPONSIBILITY 6. Demonstrate the ability to keep the business office clean, organized, and a safe environment for all. A. Keep work area clean and well organized. B. Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas. C. Inform Practice Manager of need for office supplies, well in advance of depletion. RESPONSIBILITY 7. Participate in programs and other opportunities and activities, which contribute to continued growth. A. Attend required meetings and in-service education programs. B. Participate on committees as requested by leadership. C. Continue education in order to remain current on policy and procedures of the medical office. Furthering education in your field (e.g., office management certification training) can provide a greater understanding of the roles at LLCHC, and may provide you with future opportunities. This job description is intended to describe the general content of and requirements for the performance of this job. It is not to be considered an exhaustive statement of duties, responsibilities or requirements. BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. EOE STATEMENT LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. SUMMARY: The Nurse Practitioner will provide professional healthcare services for outpatients at LLCHC in accordance with the nurse practitioner's scope of practice. The nurse practitioner provides age and specialty appropriate healthcare at the level of the nurse practitioner's education and experience. Services rendered by the nurse practitioner will be in coordination with a collaborating physician. The nurse practitioner will support the Mission of LLCHC to provide the highest quality holistic care to all who need it and in so doing minister the love of Christ. The nurse practitioner will maintain a level of involvement with health center committees as needed to ensure quality of care for patients. The nurse practitioner will serve as a leader in word and deed for the rest of the staff. ESSENTIAL JOB RESPONSIBILITIES: * Time Management * Leadership * Collaboration BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. SUMMARY: The primary purpose of this position is to schedule specialty tests, procedures and specialists consult visits. This should be done in an organized fashion. Attention to detail and follow-up are a must. ESSENTIAL JOB RESPONSIBILITIES: RESPONSIBILITY 1. Scheduling Appointments * To promptly assist providers and patients in accessing needed specialty appointments and tests. * To perform any necessary insurance authorizations for needed appointments and tests outside of LLCHC. * To concisely and accurately document efforts to make ordered appointments and to inform patients of appointments. * To communicate with the provider and document in the chart the status of appointments. * Maintain Referral tracking spreadsheet. * To complete Prior Authorizations with Payers, when needed. RESPONSIBILITY 2. Other LLCHC Responsibilities * To be crossed trained in the assimilation, distribution, and copying of requested medical records for LLCHC patients. Also the storage and filing of inactive medical records. * To back up the front office by helping with answering the phones and patients in the office at high volume times. * To be cross trained to fill in if needed in the front office checking patients in and out. * Possesses the ability to prioritize and organize daily work. * Demonstrates the ability to communicate effectively with the medical staff, front office staff, patients and other medical offices. * Demonstrates knowledge of office safety and an ability to keep the business office clean, organized and a safe environment for all. Working under stressful conditions as well as irregular hours may be required. This job description is intended to describe the general content of and requirements for the performance of this job. It is not to be considered an exhaustive statement of duties, responsibilities or requirements. BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. JOB SUMMARY The Community Health Worker is a frontline health professional addressing the social determinants of health impacting patients of LLCHC. This is a hybrid in office and community-based position working within an integrated health team of medical providers and behavioral health clinicians. The CHW serves as a liaison between health/social services and the community. The CHW builds individual and community capacity and awareness by increasing health knowledge and self-sufficiency through a range of activities. DUTIES RESPONSIBILITY 1. Referral Services * Processes CHW referrals for LLCHC. * Assess patient needs and schedules appropriately. * Connection to community mental health for patients not appropriate for LLCHC. * Connection of patients to community resources to address identified social needs and barriers. * Assists provider staff with patients presenting in an urgent situation by facilitating appropriate referral. * Serves as a community liaison and identifies and remains current on community resources. * Communicates to LLCHC providers in a timely manner regarding patient status. * Identifies barriers related to ability to pay and connects patients with appropriate internal resources for benefit programs. RESPONSIBILITY 2. Administrative * Maintains daily documentation of services in EHR. * Maintains daily schedule for patient services. * Collaborates with staff to ensure continuity of care and smooth operation of internal systems related to Behavioral Health. * Participates in BH clinical consultations with BH & medical providers. * Processes ROI for coordination of services. * Utilize systems for tracking referrals to community mental health. * Maintains weekly supervisions with direct supervisor. * Maintains CHW cell phone. BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. SUMMARY: The Medical Billing Specialist ensures accurate coding, timely claim submission, and efficient reimbursement for clinical services. This role reviews documentation, assigns codes, prepares and submits claims, follows up on denials, and maintains compliance with payer policies and HIPAA. ESSENTIAL JOB RESPONSIBILITIES: * Review clinical documentation and assign accurate ICD-10-CM, CPT, and HCPCS codes. * Prepare, scrub, and submit clean claims to commercial, Medicare/Medicaid. * Verify insurance eligibility/benefits and obtain prior authorizations as needed. * Monitor claims status; research, correct, and resubmit denials/edits; post payments and adjustments. * Manage patient billing: statements, payment plans, refunds, and resolution of billing inquiries. * Reconcile daily charges, payments, and balances; escalate discrepancies. * Maintain current knowledge of payer policies, NCCI edits, and regulatory updates. * Protect PHI and uphold HIPAA and organizational privacy/security policies. * Collaborate with providers, clinical staff, and revenue cycle team to optimize documentation and reimbursement. Core Competencies * Accuracy & Compliance (coding guidelines, HIPAA) * Analytical Problem-Solving (EOB/ERA analysis, denial trends) * Time Management & Prioritization * Collaboration & Provider Education * Professionalism & Patient Service BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

The WIC Outreach/Retention Specialist is responsible for increasing participation by coordinating and conducting targeted outreach to ensure that all eligible WIC participants are aware of the program. Utilize internal reports to retain eligible participants that are not currently participating on the WIC program. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES * Compassion * Excellence * Integrity * Learning * Respect * Sustainability

ABOUT US Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2021, we served over 12,000 patients - with approximately 28% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday 8:00am to 5:30pm with occasional Saturday morning coverage. JOB DUTIES The Practice Manager provides leadership and direct site management for day-to-day operations within LLCHC locations. This includes ensuring adequate and thoroughly trained staffing, process and procedure adherence, and monitoring of and adherence to quality metrics to support the sites(s). Hands-on engagement with identified improvement initiatives will be critical. Daily attention to the assigned site(s)' exterior and interior appearance is required. Especially important is a focus on creating a culture and environment that support a consistently positive patient experience. The Practice Manager works collaboratively with the Director of Operations, front and back-office staff, Providers, Human Resources, Senior Management, and other Practice Managers to develop and implement training that creates best practice to satisfy patient care, as well as to measure team member performance against benchmark metrics. Use of this data, coupled with observations and feedback from others for progressive development of team members will be key. Also critical for this position is ensuring provider, team member, and patient satisfaction through continual open communication. RESPONSIBILITY 1- Office and Clinic Management * Provides direct supervision of front and back-office staff. Oversees enhancement of these department processes. * Responsible for daily professional appearance of assigned sites, including the exterior of buildings. * Orients new staff at appropriate levels. * Communicates process changes, issues and accolades for staff, providers and management. * Follows an inventory control process for all office and medical supplies, regularly placing orders to correct inventory deficiencies. * Responsible for organizing and conducting regular site meetings. * Maintains site regulatory compliance: HIPAA, OSHA, CLIA, Terminal Distribution; 340B Floor Medications * In collaboration with the Director of Operations, monitors site specific productivity goals and objectives for the site. * Ensures adequate staff coverage for the responsible sites of LLCHC. * Ensures site participation in the Quality Improvement and Compliance plans. * Communicates with Director of Operations and site-based providers on operational and oversight issues. * Participates in administrative meetings as needed. * Oversees proper use, maintenance, problem issues and arranges the repair of office equipment, including computer, fax, copier, and phone. * Oversees opening/closing procedures for sites. * Independently composes, compiles and prepares any department reports, audits and documents as assigned. * Other duties within scope of position as assigned. RESPONSIBILITY 2- Personnel * Evaluates performance of front office and clinical staff, students and volunteers. Maintains performance evaluations schedule. * Creates and delivers team member coaching and improvement plans. * Interviews, hires and trains new team members and ensures proper training to include competency training and testing. * Selects candidates for, assists with interview coordination if needed, and identifies successful candidates to fill open positions. * Approves time sheets and completes all needed HR and payroll paperwork for supervised team members. * Tracks absenteeism and approves time off requests. * Executes LLCHC's progressive discipline process with team members as required. RESPONSIBILITY 3 - General * Models and promotes professional behavior on a continuous basis. * Develops and maintains working knowledge of local, state and national regulations and standards specific to LLCHC and ensures staff and site compliance. * Demonstrates a working knowledge of each site's budget and financial performance, where they exist. Actively works within the budget and staffing parameters and supports cost saving initiatives. * Exercises critical thinking in problem solving and presents ideas and solutions clearly and concisely for actual and potential situations. * Interacts with the medical staff and other leaders of the organization, building relationships and establishing trust and rapport to plan and deliver quality patient care. * Maintains ongoing collaborative relations with peers and participates in committees and task forces as requested. * Is a resource for and demonstrates leadership in collaboration across departmental lines to resolve inter- and intra-departmental issues which could interrupt delivery of patient care. * Supports current organizational initiatives and exhibits creativity and flexibility in times of change. * Develops, coaches and mentors team members to create an optimal patient experience, and course-corrects as needed. BENEFITS + PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Discount prescriptions at our on-site pharmacy * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. EOE STATEMENT LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ABOUT LLCHC Exciting things are happening at Lower Lights Christian Health! We're expanding our mission to serve the community with the opening of our new Northland site. As we get ready for our grand opening January of 2026, we're looking for compassionate and dedicated individuals to join our growing team and make a lasting impact. Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday 8am-5pm, with occasional Saturday morning coverage. JOB SUMMARY Prepares and maintains records to meet quality control standards. Develops and maintains effective relations with patients, providers, LLCHC staff, and the public. Prepares patients and assists the provider. DUTIES RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office. A. Interact with patients and visitors in a prompt, courteous, and professional manner. B. Room patients, verify and update pertinent information. C. Process patients prior to departure, including scheduling follow-up appointments and providing patient with after visit summaries. D. Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyraco, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients. E. Operate the computer system efficiently to complete daily tasks, including scanning documents into the EMR/HER system. F. Be willing and able to cover other locations as required. G. Understand and adhere to LLCHC employee policies, including attendance standards. H. Stay current each day on the scanning of patient documents into the EMR. I. Other duties as assigned. RESPONSIBILITY 2. Demonstrate the ability to efficiently function in the clinical area of the office while assisting in the delivery of primary health care and patient care management. A. Prepare patient for examination and treatment. B. Screen adult patients for appropriate information and vital signs: weight, height, bloodpressure, respiratory rate, and pulse. Screens infants and children: weight, height, blood pressure, respiratory rate, temperature, head circumference, and visual acuity when necessary. C. Prepare exam and treatment rooms with necessary equipment and supplies. D. Assist providers in preparing for treatments, minor surgery, PAP smears, and physicals. E. Perform in-office testing and treatment. F. Collect specimens, including urine and blood. G. Administer immunizations/medications per provider's orders. H. Maintain patient confidentiality. RESPONSIBILITY 3. Demonstrate the ability to communicate effectively and accurately (both orally and in writing) with medical staff, patients, and general public and document accurately in medical records. A. Complete follow-up phone calls to patients for provider, using medical interpretation tools as needed. B. Call in prescriptions and/or refill, per provider's order, to pharmacies. C. Instruct patients on test preparation. D. Confer with providers as necessary regarding patient care, teaching and testing. E. Document completely and clearly all assessment data, patient education, and telephone calls in the medical record. F. Document completely any encounters with patient/family. G. Assure documentation is legible and completed in a timely manner. RESPONSIBILITY 4. Demonstrate ability to maintain quality control standards and knowledge of common safety hazards and precautions to establish a safe work environment. A. Maintain current basic life support (BLS) certification for health care workers. B. Demonstrate proper hand washing technique and frequency. C. Demonstrate thorough knowledge of universal precautions by donning and doffing equipment appropriately when exposed to blood/body fluids. D. Practice fire safety and be knowledgeable of all general emergency procedures. RESPONSIBILITY 5. Prepare and maintain records for compliance with all regulatory agencies in accordance with the guidance set forth in the Clinical Manual. A. Complete daily, weekly, monthly logs for OSHA/CLIA compliance in a timely manner. B. Assist office manager with vaccine temperature logs recordings as requested. RESPONSIBILITY 6. Posess interpersonal skills to maintain effective working relationships with others and function independently. A. Demonstrate cooperative behavior in interactions with coworkers. B. Demonstrate effective time management and organizational skills. RESPONSIBILITY 7. Demonstrate the ability to keep the clinical area clean, organized, and safe for patients and staff A. Clean and disinfect contaminated instruments and other related materials, and autoclaves in accordance to policy (Clinical Operations Manual). B. Check patient rooms daily to ensure appropriate supply levels and room cleanliness. C. Request needed medical supplies prior to running out, and inform Office Manager of needed supplies. D. Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas. RESPONSIBILITY 8. Participate in continuing education programs and other opportunities or activities, which contribute to professional growth. A. Attend required meetings and in-service education programs. B. Participate on committees as requested by leadership. C. Maintain professional certifications as appropriate. D. Engage in continuing education/training in order to stay current on clinical techniques and procedures related to your job duties. BENEFITS AND PERKS * Never work second or third shift! * Health benefits including medical, vision, dental, life, disability * Paid Time off (prorated after 90 days) * 10 Paid Holidays * Qualified employer for the PSLF Program's student loan forgiveness * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. EOE STATEMENT LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Exciting things are happening at Lower Lights Christian Health! We're expanding our mission to serve the community with the opening of our new Northland site. As we get ready for our grand opening January of 2026, we're looking for compassionate and dedicated individuals to join our growing team and make a lasting impact. Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. SUMMARY: The Nurse Practitioner will provide professional healthcare services for outpatients at LLCHC in accordance with the nurse practitioner's scope of practice. The nurse practitioner provides age and specialty appropriate healthcare at the level of the nurse practitioner's education and experience. Services rendered by the nurse practitioner will be in coordination with a collaborating physician. The NP will support the Mission of LLCHC to provide the highest quality holistic care to all who need it and in so doing minister the love of Christ while maintain inga level of involvement with health center committees as needed to ensure quality of care for patients. The Psychiatric Nurse Practitioner will serve as a leader in word and deed for the rest of the staff. ESSENTIAL JOB RESPONSIBILITIES: * Time Management * Leadership * Collaboration BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay!In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more.Working hours are Monday - Fridaywith occasional Saturday morning coverage. ABOUT YOU You are mission-oriented and passionate about living outyourpurpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. JOB SUMMARY The Customer Service Representative is responsible for answering a high volume of incoming calls from patients and accurately schedule their appointments or manage their request while ensuring a high level of customer service and confidentiality while maximizing productivity. The representative is also responsible for accurate and timely handling of work assignments received from multiple electronic platforms while establishing and maintaining good interpersonal relationships with patients, their families, the public, and co-workers. This position works collaboratively with interdepartmental staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the practice's mission and goals internally and throughout the community. ESSENTIAL JOB RESPONSIBILITIES: RESPONSIBILITY 1. Demonstrates the ability to efficiently function in the business office. * Greet callers in a prompt, courteous and professional manner using a pleasant and friendly phone voice. * Ability to screen calls and accurately document messages while maintaining the confidentiality of patient and employee information. * Ability to operate multiple computer applications simultaneously and efficiently. * Ability to read, write and understand English well, bilingual optional. RESPONSIBILITY 2. Possesses the skills necessary to organize and process daily workload * Schedule, cancel, and reschedule patient appointments received from multiple channels according to department scheduling procedure. * Work towards meeting department key call and productivity metrics. * Works well independently and has a strong attention to detail. * Demonstrates effective time management and organizational skills. RESPONSIBILITY 3. Possesses interpersonal skills to maintain effective working relationships with others and function independently. * Demonstrates professional and respectful behavior in interactions with coworkers. * Participates in orienting and training new staff. * Appropriately applies the policies and procedures of Lower Lights Christian Health Center. RESPONSIBILITY 4. Other LLCHC Responsibilities * Performs other duties as assigned. BENEFITS AND PERKS * Never work second or third shift! See our hours above in the "About Us" section * Health benefits including medical, vision, dental, life, disability * Annual Paid Time off (prorated after 90 days) * Paid Holidays * Qualified employer for the PSLF Programs student loan forgiveness * Employee Assistance Program (EAP) with access to various consultants * 3% match towardretirementfund * And more!

ABOUT US Exciting things are happening at Lower Lights Christian Health! We're expanding our mission to serve the community with the opening of our new Northland site. As we get ready for our grand opening January of 2026, we're looking for compassionate and dedicated individuals to join our growing team and make a lasting impact. Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2021, we served over 12,000 patients - with approximately 28% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. JOB SUMMARY Serve as liaison between patients, medical support staff, contact center, and other sites. Greet and check in patients, use and update patient charts, collect patient co-pays, and facilitate flow of patients through a pre-determined schedule of appointments at Lower Lights' sites. Greet and direct non-patient visitors as they arrive. DUTIES RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office. A. Greet patients and visitors in a prompt, courteous and professional manner B. Register new and existing patients upon their arrival, including assuring accurate completion of required paperwork, and verification of and updates to key patient demographic and financial information. C. Validate patient insurances with each visit, and update their insurance as as needed. D. Establish accurate sliding fees for patients who qualify, and obtain and verify all documentation required for a sliding fee. E. Collect co-pays from patients as required, and accurately enter them into patient's records. F. Close payment batch at the end of each work day, ensuring that batch paperwork and receipts match. G. Maintain appointment schedules and follow office scheduling procedures. H. Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyracom, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients. J. Understand and adhere to LLCHC employee policies, including attendance standards. RESPONSIBILITY 2. Possess the skills necessary to organize and process daily workload. A. Prepare and print any encounter forms/face sheets for patients to complete as they arrive. B. Accurately enter patients' personal data and demographics into the EMR.| C. Stay current each day on the scanning of patient front office documents into the EMR. RESPONSIBILITY 3. Demonstrate the ability to communicate effectively with medical staff, patients, and visitors verbally and in documentation. A. Document medication refill requests completely and clearly in the medical record. B. Assure documentation is legible, professional and completed in a timely manner. C. Complete any patient reminder calls, rescheduling calls, and other follow-up phone calls to patients, using medical interpretation tools (e.g., Cyracom, Propio, etc.) where required. D. De-escalate upset patients as needed, involving Practice Manager when necessary for safety and patient satisfaction. RESPONSIBILITY 4. Demonstrate knowledge of common safety hazards and precautions. A. Practice fire safety and be knowledgeable of all general emergency procedures. RESPONSIBILITY 5. Possess interpersonal skills to maintain effective working relationships with others, and function independently. A. Demonstrate cooperative behavior in interactions with coworkers. B. Participate in welcoming and orienting new staff. C. Demonstrate effective time management and organizational skills. D. Appropriately apply the policies and procedures of Lower Lights Christian Health Center. E. Must be very flexible in adapting to individual site workflows. F. Accept and perform all other work-related duties as assigned by the Practice Manager. RESPONSIBILITY 6. Demonstrate the ability to keep the business office clean, organized, and a safe environment for all. A. Keep work area clean and well organized. B. Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas. C. Inform Practice Manager of need for office supplies, well in advance of depletion. RESPONSIBILITY 7. Participate in programs and other opportunities and activities, which contribute to continued growth. A. Attend required meetings and in-service education programs. B. Participate on committees as requested by leadership. C. Continue education in order to remain current on policy and procedures of the medical office. Furthering education in your field (e.g., office management certification training) can provide a greater understanding of the roles at LLCHC, and may provide you with future opportunities. This job description is intended to describe the general content of and requirements for the performance of this job. It is not to be considered an exhaustive statement of duties, responsibilities or requirements. BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. EOE STATEMENT LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ABOUT LLCHC Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. JOB SUMMARY Prepares and maintains records to meet quality control standards. Develops and maintains effective relations with patients, providers, LLCHC staff, and the public. Prepares patients and assists the provider. DUTIES RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office. A. Interact with patients and visitors in a prompt, courteous, and professional manner. B. Room patients, verify and update pertinent information. C. Process patients prior to departure, including scheduling follow-up appointments and providing patient with after visit summaries. D. Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyraco, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients. E. Operate the computer system efficiently to complete daily tasks, including scanning documents into the EMR/HER system. F. Be willing and able to cover other locations as required. G. Understand and adhere to LLCHC employee policies, including attendance standards. H. Stay current each day on the scanning of patient documents into the EMR. I. Other duties as assigned. RESPONSIBILITY 2. Demonstrate the ability to efficiently function in the clinical area of the office while assisting in the delivery of primary health care and patient care management. A. Prepare patient for examination and treatment. B. Screen adult patients for appropriate information and vital signs: weight, height, bloodpressure, respiratory rate, and pulse. Screens infants and children: weight, height, blood pressure, respiratory rate, temperature, head circumference, and visual acuity when necessary. C. Prepare exam and treatment rooms with necessary equipment and supplies. D. Assist providers in preparing for treatments, minor surgery, PAP smears, and physicals. E. Perform in-office testing and treatment. F. Collect specimens, including urine and blood. G. Administer immunizations/medications per provider's orders. H. Maintain patient confidentiality. RESPONSIBILITY 3. Demonstrate the ability to communicate effectively and accurately (both orally and in writing) with medical staff, patients, and general public and document accurately in medical records. A. Complete follow-up phone calls to patients for provider, using medical interpretation tools as needed. B. Call in prescriptions and/or refill, per provider's order, to pharmacies. C. Instruct patients on test preparation. D. Confer with providers as necessary regarding patient care, teaching and testing. E. Document completely and clearly all assessment data, patient education, and telephone calls in the medical record. F. Document completely any encounters with patient/family. G. Assure documentation is legible and completed in a timely manner. RESPONSIBILITY 4. Demonstrate ability to maintain quality control standards and knowledge of common safety hazards and precautions to establish a safe work environment. A. Maintain current basic life support (BLS) certification for health care workers. B. Demonstrate proper hand washing technique and frequency. C. Demonstrate thorough knowledge of universal precautions by donning and doffing equipment appropriately when exposed to blood/body fluids. D. Practice fire safety and be knowledgeable of all general emergency procedures. RESPONSIBILITY 5. Prepare and maintain records for compliance with all regulatory agencies in accordance with the guidance set forth in the Clinical Manual. A. Complete daily, weekly, monthly logs for OSHA/CLIA compliance in a timely manner. B. Assist office manager with vaccine temperature logs recordings as requested. RESPONSIBILITY 6. Posess interpersonal skills to maintain effective working relationships with others and function independently. A. Demonstrate cooperative behavior in interactions with coworkers. B. Demonstrate effective time management and organizational skills. RESPONSIBILITY 7. Demonstrate the ability to keep the clinical area clean, organized, and safe for patients and staff A. Clean and disinfect contaminated instruments and other related materials, and autoclaves in accordance to policy (Clinical Operations Manual). B. Check patient rooms daily to ensure appropriate supply levels and room cleanliness. C. Request needed medical supplies prior to running out, and inform Office Manager of needed supplies. D. Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas. RESPONSIBILITY 8. Participate in continuing education programs and other opportunities or activities, which contribute to professional growth. A. Attend required meetings and in-service education programs. B. Participate on committees as requested by leadership. C. Maintain professional certifications as appropriate. D. Engage in continuing education/training in order to stay current on clinical techniques and procedures related to your job duties. BENEFITS AND PERKS * Never work second or third shift! * Health benefits including medical, vision, dental, life, disability * Paid Time off (prorated after 90 days) * 10 Paid Holidays * Qualified employer for the PSLF Program's student loan forgiveness * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion. EOE STATEMENT LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! We served over 15,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage. SUMMARY: The Nurse Practitioner will provide professional healthcare services for outpatients at LLCHC in accordance with the nurse practitioner's scope of practice. The nurse practitioner provides age and specialty appropriate healthcare at the level of the nurse practitioner's education and experience. Services rendered by the nurse practitioner will be in coordination with a collaborating physician. The nurse practitioner will support the Mission of LLCHC to provide the highest quality holistic care to all who need it and in so doing minister the love of Christ. The nurse practitioner will maintain a level of involvement with health center committees as needed to ensure quality of care for patients. The nurse practitioner will serve as a leader in word and deed for the rest of the staff. ESSENTIAL JOB RESPONSIBILITIES: * Time Management * Leadership * Collaboration BENEFITS AND PERKS * Health benefits including medical, vision, dental, life, disability * Generous Paid Time Off * 10 Paid Holidays * Student loan forgiveness opportunities * Employee Assistance Program (EAP) with access to various consultants * 3% match toward retirement fund * And more! LIVING OUR VALUES You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.