Zelis jobs - 38 jobs

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Senior Web Content and Analytics Manager Responsible for leading the strategy, creation, and performance optimization of digital content across web platforms. This role combines content governance, UX enhancement, and data-driven decision-making to improve engagement and conversion. Key responsibilities include managing web content, analyzing user behavior, driving SEO and CRO initiatives, and collaborating cross-functionally to support marketing campaigns. The ideal candidate brings expertise in web analytics, CMS platforms, A/B testing, and personalization, with a strong ability to translate insights into impactful digital experiences. The Role This role is responsible for overseeing the creation, optimization, and performance tracking of digital content across web platforms. This role blends strategic onsite content management with data-driven decision-making to enhance user engagement and support business goals. Key duties include managing website updates, analyzing user behavior, traffic patterns and overall site performance using analytics tools, and generating actionable insights to improve site performance. The manager also collaborates with cross-functional teams to support marketing campaigns, SEO initiatives, and conversion rate optimization. Responsibilities Partner with Content team on content strategy and governance to ensure alignment with user personas, journey stages, and business objectives across all digital touchpoints. Oversee the development and optimization of web content to drive engagement, improve UX, and support SEO and conversion goals. Design and manage a robust analytics framework to track user behavior, content performance, and conversion funnels across complex user journeys. Translate data into actionable insights by identifying content gaps, friction points, and opportunities to improve MQL generation and conversion rates. Collaborate cross-functionally with marketing, product, UX, and sales teams to align content initiatives with campaign goals and lead nurturing strategies. Own A/B and multivariate testing programs to continuously optimize landing pages, CTAs, and content layouts for higher conversion performance. Own taxonomy, tagging standards, and UTM governance to ensure accurate attribution and data consistency. Develop and maintain dashboards and reporting cadences that clearly communicate KPIs, trends, and ROI to senior stakeholders. Champion personalization and segmentation strategies to deliver tailored content experiences based on audience behavior, intent, and lifecycle stage. Ensure content and analytics platforms are integrated (e.g., CMS, CRM, marketing automation, analytics tools) to support seamless data flow and attribution. Stay ahead of digital trends and technologies to recommend innovations that enhance content delivery, measurement, and user engagement. What You'll Bring Bachelor's degree or higher in Marketing, Communications, Digital Media, Data Analytics, or a related field. At least 7-10 years of overall professional marketing experience 5-7+ years of experience in web content management or web analytics, with proven success in conversion optimization. 5-7+ years of experience with web analytics platforms (e.g., Google Analytics, Adobe Analytics) and tag management systems (e.g., Google Tag Manager). Preference for Digital Experience Platform (DXP) experience Strong proficiency in CMS platforms (e.g., WordPress, Sitecore, and DXP platforms) and familiarity with HTML/CSS. Advanced knowledge of SEO best practices and content performance metrics. Experience with A/B testing and personalization tools (e.g., Optimizely, Adobe Target, VWO). Proven ability to interpret data and translate insights into content strategy and UX improvements. Strong understanding of user journey mapping and persona development, especially in B2B or multi-audience environments. Excellent project management and cross-functional collaboration skills, with experience leading initiatives across marketing, product, and design teams. Clear communication and storytelling abilities, especially when presenting data-driven recommendations to senior stakeholders. Nice to Have Familiarity with CRMs and Marketing automation platforms like Salesforce and HubSpot. Experience integrating, migrating and/or consolidating websites through mergers and acquisitions. Knowledge of accessibility standards and compliance. Background in B2B SaaS or healthcare tech industries. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $105,000.00 - $140,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Inpatient DRG Reviewer will be primarily responsible for conducting post-service, pre-payment and post pay comprehensive inpatient DRG reviews based on industry standard inpatient coding guidelines and rules, evidence based clinical criteria plan, and policy exclusions. Conduct reviews on inpatient DRG claims as they compare with medical records ICD-10 Official Coding Guidelines, AHA Coding Clinic and client specific coverage policies. Conduct prompt claim review to support internal inventory management to achieve greatest savings for clients. What you'll do: Perform comprehensive inpatient DRG validation reviews to determine accuracy of the DRG billed, based on industry standard coding guidelines and the clinical evidence supplied by the provider in the form of medical records such as physician notes, lab tests, images (x-rays etc.), and with due consideration to any applicable medical policies, medical best practice, etc. Based on the evidence presented in the medical records, determine, and record the appropriate (revised) Diagnosis Codes, Procedure Codes and Discharge Status Code applicable to the claim. Using the revised codes, regroup the claim using provided software to determine the ‘new DRG'. Determine where the regrouped ‘new DRG' differs from what was originally claimed by the provider, write a customer facing ‘rationale' or ‘findings' statement, highlighting the problems found and justifying the revised choices of new codes and DRG, based on the clinical evidence obtained during the review Document all aspect of audits including uploading all provider communications, clinical rationale, and/or financial research Identify new DRG coding concepts to expand the DRG product. Manage assigned claims and claim report, adhering to client turnaround time, and department Standard Operating Procedures Meet and/or exceed all internal and department productivity and quality standards Recommend new methods to improve departmental procedures Achieve and maintain personal production and savings quota Maintain awareness of and ensure adherence to Zelis standards regarding privacy What you'll bring to Zelis: Registered Nurse licensure preferred Inpatient Coding Certification required (i.e., CCS, CIC, RHIA, RHIT) 3 - 5 years reviewing and/or auditing ICD-10 CM, MS-DRG and APR-DRG claims preferred Solid understanding of audit techniques, identification of revenue opportunities and financial negotiation with providers Experience and working knowledge of Health Insurance, Medicare guidelines and various healthcare programs Understanding of hospital coding and billing rules Clinical skills to evaluate appropriate Medical Record Coding Experience conducting root cause analysis and identifying solutions Strong organization skills with attention to detail Outstanding verbal and written communication skills Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $79,000.00 - $105,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Senior Engineer / Tech Lead - Salesforce Company: Zelis Reports to: VP, Enterprise Applications As a Senior Engineer / Tech Lead supporting our Salesforce Ecosystem, you will serve as a critical design authority within the Enterprise Applications team. This role is not only responsible for leading the technical architecture and solution design for a dedicated Salesforce delivery team (focused on either Sales Cloud or Service Cloud), but also acts as a trusted partner to the business-translating strategic goals into scalable, high-performing technology solutions. You will work closely with product owners, business stakeholders, and cross-functional engineering teams to ensure that Salesforce capabilities are aligned with enterprise objectives. Your leadership will guide the team through complex design decisions, balancing innovation with stability, and ensuring that our Salesforce implementations are robust, secure, and future-ready. This is a high-impact role that requires a blend of deep technical expertise, strong communication skills, and a collaborative mindset. You'll be expected to influence roadmap decisions, advocate for engineering best practices, and proactively identify opportunities to improve business processes through technology. Key Responsibilities Lead the technical design and architecture of Salesforce solutions for Sales or Service teams, ensuring scalability, performance, and maintainability. Build and develop robust, enterprise-grade solutions using Apex, Lightning Components, Flows, and Salesforce APIs-balancing custom development with native platform capabilities. Translate business requirements into actionable technical deliverables, partnering closely with product managers and stakeholders to ensure alignment with strategic goals. Own the full development lifecycle: from design and prototyping to implementation, testing, deployment, and support. Establish and enforce engineering best practices, including code reviews, unit testing, CI/CD pipelines, and documentation standards. Mentor and guide junior engineers, fostering a culture of technical excellence and continuous learning. Collaborate across teams to integrate Salesforce with other enterprise systems (e.g., ERP, data platforms), ensuring seamless data flow and user experience. Proactively identify and resolve technical challenges, including performance bottlenecks, security concerns, and platform limitations. Stay current with Salesforce platform updates, evaluating new features and recommending adoption strategies where appropriate. Preferred Qualifications 7+ years of experience in software engineering, with at least 3 years focused on Salesforce development and architecture. Proven experience leading Salesforce implementations for Sales Cloud or Service Cloud. Strong understanding of Apex, Lightning Components, Flows, and Salesforce APIs. Experience with CI/CD pipelines, DevOps practices, and agile delivery methodologies. Excellent communication and stakeholder management skills. Salesforce certifications (e.g., Platform Developer II, Application Architect, Technical Architect) are a plus. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $127,000.00 - $169,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview As a Cybersecurity Incident Handler, you'll take the lead on investigating and mitigating security incidents across the organization. You'll dig into digital evidence, guide teammates through complex problems, and help strengthen our overall detection and response capabilities. In this role, you'll handle hands-on technical work like forensics and incident analysis, while also supporting the team by sharing knowledge, improving processes, and helping shape how we respond to threats. Your Team & Role: As a Cybersecurity Incident Handler, you'll take the lead on investigating and mitigating security incidents across the organization. You'll dig into digital evidence, guide teammates through complex problems, and help strengthen our overall detection and response capabilities. In this role, you'll handle hands-on technical work like forensics and incident analysis, while also supporting the team by sharing knowledge, improving processes, and helping shape how we respond to threats. Key Responsibilities: Incident Analysis & Handling: Triage alerts, investigate suspicious activity, lead incident response steps, and coordinate containment and recovery efforts. Data Collection & Normalization: Make sure logs and security data are gathered correctly, cleaned up, and organized so the team can analyze them effectively. Digital Forensics: Examine systems, files, logs, and network data to understand what happened during security events. Mentoring & Training: Help newer analysts grow by sharing your experience, offering guidance, and running training sessions when needed. Technical / Process Guidance: Assist team members with technical questions, tool usage, investigation methods, and established response workflows. Shift Leadership: Act as the point person during your shift: manage workload, oversee investigations, ensure smooth handoffs, and support teammates. Participate in a rotating on-call schedule as required. Innovation: Look for opportunities to improve processes, recommend new tools or automations, and help refine how the team operates. Here is What You Can Expect on a Typical Day: Reviewing alerts and logs to identify potential threats or unusual activity. Leading or assisting with active investigations and driving them toward containment and resolution. Running forensic analysis on hosts, cloud workloads, or network artifacts to uncover root causes and timelines. Collaborating with IT, cloud, engineering, or other security teams to gather data or take action on investigations. Sharing insights with teammates, helping them troubleshoot difficult cases, or walking them through an investigation technique. Updating documentation, writing reports, or summarizing incident findings. Teaching something new to the team-maybe a tool trick, a technique, or a better approach to analysis. Handling shift responsibilities like queue management, monitoring ongoing investigations, and tracking priorities. Identifying process gaps or tools that could be improved and proposing better ways to do things. Perform other tasks required by management as needed Qualifications: Bachelor of Computer Science, Engineering, Information Security, Information Technology, or 4+ years of equivalent experience. 3+ years of enterprise level incident handling Ability to partner with enterprise teams within a cybersecurity context, leveraging diverse ideas, experiences, thoughts, and perspectives to improve the organization. Effective oral and written communication skills with experience in cybersecurity technical process documentation. Demonstrated cyber defense and information security passion, including commitment to maintaining technical proficiency Proven record of thought leadership via innovation and non-traditional solutions Fundamental understanding of IT Security practices/programs/tooling, with demonstrated examples of driving initiatives forwards. Preferred qualifications: Advanced cybersecurity certifications (e.g., GCFA, GCIA, GNFA, GCTI, GREM, GCIH, GCFA, GPEN, OSCP, etc.) Cloud (AWS, Azure, GCP, etc.) certifications Proficiency in scripting and high-level programming languages (Python, PowerShell, bash, etc.) Functional knowledge of SIEM, SOAR, malware sandboxing solutions and related tools Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $86,000.00 - $115,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview We are seeking a visionary and hands-on Senior Engineer / Tech Lead to lead the design and delivery of intelligent, data-driven solutions across our Salesforce ecosystem. This role will serve as a critical design authority within the Enterprise Applications team, driving innovation through Salesforce Data Cloud, AI/ML capabilities, and the deployment of autonomous agents such as Agentforce. You will be responsible for architecting and building intelligent applications that leverage real-time and historical Salesforce data, integrate with enterprise data platforms, and apply AI to enhance automation, personalization, and decision-making. As a trusted partner to the business, you'll work closely with stakeholders to translate strategic goals into scalable, secure, and high-impact technical solutions. This role requires deep technical expertise in Salesforce, data engineering, and AI/ML, along with the ability to lead cross-functional teams and influence enterprise architecture decisions. Key Responsibilities * Design and develop intelligent solutions using Salesforce Data Cloud to unify, activate, and analyze customer data across channels. * Lead the deployment and orchestration of autonomous agents, such as Agentforce, to automate workflows, enhance user experiences, and drive operational efficiency. * Architect AI/ML-enabled features within Salesforce, including predictive analytics, intelligent routing, and generative AI applications. * Build scalable data pipelines and APIs to support real-time and batch data flows between Salesforce and other enterprise systems. * Collaborate with data scientists and analysts to operationalize models within Salesforce workflows and ensure business impact. * Own the full development lifecycle: from design and prototyping to implementation, testing, deployment, and support. * Ensure data governance, security, and compliance across all integrations and AI applications. * Establish and enforce engineering best practices, including CI/CD, testing, documentation, and performance optimization. * Mentor junior engineers and foster a culture of innovation and technical excellence. * Stay current with Salesforce platform updates, AI/ML trends, and data technologies to inform roadmap and strategy. Preferred Qualifications * 7+ years of experience in software engineering, with a strong focus on Salesforce and data-intensive applications. * Proven experience integrating Salesforce with enterprise data platforms and building AI/ML-enabled features. * Hands-on experience with Salesforce Data Cloud and agent frameworks like Agentforce. * Proficiency in Apex, Lightning Components, Salesforce APIs, and data engineering tools Experience with AI/ML platforms (e.g., Azure ML, AWS SageMaker, Einstein AI) and model deployment strategies. * Strong understanding of data architecture, governance, and security. * Excellent communication and stakeholder management skills. * Salesforce certifications and experience with Einstein AI are a plus. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $127,000.00 - $169,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Client Support Specialist (CSS) plays a pivotal role in providing direct support to an assigned market segment of Zelis clients. This position is responsible for leading and managing the operational changes, project planning, prioritization, and delivery of assigned tasks within their vertical. The CSS must consistently maintain clear and regular communication with a variety of stakeholders to keep them informed throughout each task, ensuring transparency and alignment of expectations - as well as quick and complete resolutions. Additionally, the Client Support Specialist is dedicated to supporting continuous improvement (CI) initiatives, to enhance overall operational excellence and the Zelis experience for our clients. What you'll do: * Participates in daily and/or weekly meetings with stakeholders; providing support, leadership, and technical solutions to accomplish operational objectives. Additionally, the CSS actively engages in daily meetings with assigned support team members to collaborate and align on client priorities as determined by the Team Lead, while identifying and communicating any blockers or potential delays in delivery. * Effectively communicates and supports the Zelis vision and direction to assigned clients and team members, always maintaining a positive and professional demeanor. Engages in constructive dialogue with clients, colleagues, and team members to ensure clarity, alignment, and the successful achievement of project goals. * Acts as a resource and support for stakeholders and other Zelis team members in all aspects of client operations and relationships with Zelis. * Possesses comprehensive knowledge of Zelis offerings * Serves as a key stakeholder with the Zelis IT team to provide custom integration and implementation support for software-related projects. * Provides availability, support, and expertise for the assigned client segment. * Participates in client visits and conducts training sessions as needed. * Engages stakeholders with pertinent business and technical inquiries to define client requirements and ensure accurate delivery. * Identifies and communicates potential barriers, proposing both immediate and long-term solutions for Tier 1 level changes, and educates stakeholders on associated risks and impacts. * Proactively monitors assigned client support tickets to ensure timely and effective resolution. * Acts as a key participant in the implementation process of both new and existing clients, facilitating the seamless onboarding of existing Zelis customers onto product developments swiftly and efficiently. * Engages with Tier 2-3 resources/teams to provide support on the design, development, testing, and deployment of change requests. * Facilitates client ramp-up to ensure 100% of the customer's business is conducted on Zelis. * Collaborates with other Client Support Specialists to execute operational initiatives aimed at enhancing the overall experience of payers, providers, and members. What you'll bring to Zelis: * Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience. * 2+ years of experience in a customer support or client-facing role * Excellent verbal and written communication skills * Strong problem-solving abilities and attention to detail * Proficiency in using CRM software and support tools * Ability to manage multiple tasks and prioritize effectively * Empathy and patience when dealing with complex, rushed or tense situations Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Associate General Counsel role will be responsible for all labor and employment matters enterprise wide in a rapidly growing company, reporting to the Enterprise Deputy General Counsel. The Counsel will be a business partner to the People and Culture Team (P&C Team), directly supporting the Chief People Officer and her leadership team. This position will advise the P&C team regarding a multitude of issues, providing expert advice to develop, implement and monitor employment related strategies and practices. What you'll do: * Act as primary legal partner for the P&C Team. Strong cross-team global collaboration and coordination with business clients and legal colleagues are paramount (both US and India). * Advise and provide counsel to executive stakeholders across the enterprise on strategic organizational and employment matters. * Provide rapid, practical, and business-oriented legal advice to P&C Team to facilitate smooth decision-making on all aspects of day-to-day employment-related matters including hiring and termination issues, harassment, discrimination and retaliation, leaves of absence, DEI, reasonable accommodations, wage and hour issues, restrictive covenants, independent contractor issues, statutory employee issues, employee investigations. * Develop and optimize processes for legal review of employment related decisions such as involuntary terminations, including development of playbooks to develop standardized processes. * Advise on legal matters related to employee benefits and ERISA compliance. * Partner with litigation team colleagues on employment and labor litigation, reviewing pleadings, developing strategy, facilitating the gathering of information (documents, interviews); making recommendations at key stages in the process, etc. * Develop, implement, and maintain policies and procedures for the P&C Team, including development, review, and revision of Employee Handbook and Code of Conduct, as needed. * Work closely with the P&C Team to create a trusted relationship and to ensure Zelis scales its team, processes and systems as the needs of its business and employees grow. * Lead and conduct investigations for sensitive employee matters. * Draft and negotiate of a variety of executive employment contracts. * Assist in the preparation and delivery of internal training courses on a variety of employment law topics. * Assist in company acquisition efforts as needed in areas of subject matter expertise. * Apply effective risk management techniques and offer proactive advice on possible legal issues. * Superior legal drafting skills and experience drafting and negotiating a wide range of commercial contracts and corporate documents. * Experience working with offshore teams. * Partner with outside counsel as required. * Keep current on industry-wide legal trends, state laws and developments to proactively counsel business units and manage legal exposure. What you'll bring to Zelis: * J.D. degree from an accredited law school, admitted to practice. * 7+ years of relevant professional legal experience practicing labor/employment law in a large law firm or an in-house legal department. * Strong experience overseeing and managing the review, drafting and negotiating of employment contracts. * Experience in a growing organization, including the establishment of systems and processes that enable the legal function to scale and develop efficiencies. * Strong commercial sensibilities, and ability to work closely with businesspeople on their terms, and to negotiate complex commercial terms as well as legal terms. * Growth mindset, strong attention to detail, excellent critical thinking and problem-solving abilities. * Able to work and act decisively in a fast-paced, high activity environment; comfortable in managing and responding to messages quickly and balancing multiple deals at one time. * Team attitude that no job is too big or too small. * Strategic and pragmatic thinking. * Demonstrated accountability and keen ability to meet aggressive time frames. * Excellent knowledge and understanding of employment law. * Exceptional analytical and communication skills. * High degree of professional ethics and integrity. * Demonstrated ability to create legal defensive or proactive strategies. * Sound judgment and ability to analyze situations and information. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $169,000.00 - $225,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview We are proud to be a leader in the healthcare industry, selling innovative solutions and services to our clients. We offer a competitive and rewarding environment where both your sales skills and effort will drive immediate success as well as long-term career growth. The role combines high velocity sales cycles with a mix of inbound and outbound phone responsibilities to our small, medium, and large customers. We promote a strong work/life balance with a collaborative ramping period to ensure success in hitting revenue goals. What You'll Do * Manage inbound sales inquiries as well as outbound leads, offering information about our solutions and services to our prospective customers, guiding them through the sales process * Meet/Exceed monthly and quarterly sales targets and KPIs * Build and maintain relationships with prospects and partners to ensure high levels of satisfaction and results * Utilize CRM to track activities, updates customer information and report back on sales metrics * Collaborate with the sales team and other departments to optimize the sales process and achieve collective goals * Maintain awareness of and ensure adherence to Zelis Company Policies and Procedures * Uphold the Zelis IMPACT Values What You'll Bring to Zelis * 0-3 years of experience in provider enrollment, credentialing, or a related healthcare role. * Proven experience in sales, with a track record of achieving or exceeding sales targets * Excellent communication skills, both verbal and written * Strong discovery, negotiation and objection handling skills over the phone * Well-built organizational skills as well as resourcefulness and consistency * Ability to thrive is a fast-paced, competitive environment * Industry healthcare and/or provider office workflow knowledge (preferred not required) * Coachability and willingness to learn are a must! * Highly motivated Individual * Basic computer skills to include, operating in multiple tabs and systems, teams, outlook, basic Windows operating systems (Word, Excel) Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Senior Release Train Manager (RTM) is a servant leader and coach that is responsible for driving end to end delivery of value in an Agile Release Train (ART) or Value Stream in a Lean-Agile enterprise. This resource facilitates clear communication to management and to the team(s) by helping to educate the team in following Agile Processes. This role is responsible for facilitating the planning and delivery efforts of the teams within the Enterprise IT Infrastructure ART. To be considered for this position, you must have at least 5 years of experience leading IT Infrastructure teams in an Agile environment and experience as a people leader in an IT Infrastructure organization. The Senior RTM is open, approachable, collaborative, and enjoys working with passionate people. They are proactive in solving problems to help their ART teams succeed. They will drive an Agile framework that results in high quality product delivery and continuous improvements in a fast-paced environment by helping to remove impediments and fostering an environment for high-performing team-dynamics. They are responsible for coordinating, planning, leading, organizing, and motivating agile scrum and kanban teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users. The Senior RTM is responsible for leading a team of Scrum Masters & RTE's and may also serve as Scrum Master of one or more scrum teams when needed. The Sr RTM is responsible for managing and providing consolidated summaries on several concurrent high visibility projects using Agile methods in a fast-paced environment that may cross multiple business divisions. Key Responsibilities: Lead, hire, mentor, and scale a high-performing team of Scrum Masters & RTE's to support the IT Infrastructure ART and the Enterprise Applications ART. Leading ART PI Planning, program execution, scrum, and ART synch events Coaching Scrum Teams in relentless improvement Creating transparency using metrics to drive positive change Facilitating resolution of dependencies, impediments, and risks amongst the scrum teams Building high-performing teams - Focus on ever-improving team dynamics and performance Enabling organizational effectiveness - Work with other stakeholders to help the team contribute towards improving the overall development Value Stream Exhibits Lean-Agile leadership - Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset. Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, and implement SAFe practices. Facilitates the team's progress toward team goals - Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Assisting the product owner(s) in maintaining and prioritization of the product backlog. Helps the team focus on daily and Sprint Goals in the context of the current Program Increment (PI) Objectives. Leads team efforts in relentless improvement - Helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves. Eliminates impediments - Many blocking issues will be beyond the team's authority or may require support from other teams. The Sr RTM supports the team in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Sprint and PI. Builds a high-performing team - Focuses on ever-improving team dynamics and performance. Helps the team manage interpersonal conflicts, challenges, and opportunities for growth. Escalates people problems to management where necessary, but only after internal team processes have failed to resolve the issue; helps individuals and teams through personnel changes. Responsibilities on the train - The Sr RTM leads the train and helps coordinate inter-team cooperation and helps the team operate well on the train. Coordinates with other teams - The Sr RTM supports the team's efforts to continuously improve communications and relationships with other teams. They frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness. Supports estimating - Guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities. Other duties as required. Professional Experience and Qualifications Bachelor's degree or equivalent work experience required. Must have 8+ years of experience as a Senior Scrum Master or Release Train Engineer. Minimum 5+ years supporting IT Infrastructure teams and projects, such as cloud engineering, data center operations, database engineering, network engineering, ITSecOps, desktop engineering, EUC, SRE, etc. 5+ years of experience as a people manager is required. Agile Tools experience (i.e. Jira, Confluence, TFS, DevOps, etc.). Thorough knowledge of Scrum framework and application of core Agile values and principles in managing Product Development and Delivery, SAFe Agile preferred. Experience in successfully delivering medium/large size projects with minimal direction. SAFe RTE and CSM certifications are strongly preferred. 5+ years of experience with Jira and/or Jira Align is strongly preferred. Leadership requirements include: Dynamic people leader with a growth mindset and focus on execution. Strong operator mentality with a “get it done” attitude, capable of balancing high-level strategic thinking with hands-on execution. Proven ability to build scalable, high-impact processes to support fast-moving technical needs. Demonstrated ability to effectively influence and collaborate with diverse internal stakeholders. Strong analytical and problem-solving abilities. Demonstrated success delivering results, measuring performance, and ensuring accountability. A team player with strong partnership and collaborative style. Excellent verbal and written communications skills, including meeting facilitation and presentation. Agile mindset: A mindset that sees learning opportunities from issues and failures and a belief that our skills and ability evolve and improve with effort over time. Strong time management skills and ability to prioritize workloads Ability to transfer knowledge to staff with different backgrounds, educational experiences and learning styles Excellent planning and organizational skills Excellent and professional verbal and written communication skills. Ability to interact and communicate with all resource levels. Can work remotely; travel requirements to (primarily) domestic destinations 5-10% A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs, where deadlines exist and when necessary. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $139,000.00 - $186,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The MLOps Engineer will work closely with the Data Science, Analytics, and Data Engineering & Services teams. This position will lead efforts in supporting Generative AI, traditional ML, and Advanced Analytics initiatives. The role emphasizes automation, security, and scalability across the ML lifecycle, including modern containerization and orchestration practices. Essential Duties & Functions • Build and maintain monitoring infrastructure for conventional machine learning models, with capabilities for performance tracking, drift detection, and alerting. • Research, evaluate, and implement monitoring strategies and tools for Generative AI systems, including LLMs and Agentic AI architectures. • Collaborate with ML Engineers, Data Scientists, and DevOps teams to deploy, manage, and monitor models in production. • Develop and support scalable, secure, and automated data pipelines using Snowflake, SQL, and Python for training, serving, and monitoring ML and GenAI models. • Leverage AutoML tools and frameworks (e.g., MLflow, Kubeflow, SageMaker Autopilot) to streamline experimentation and deployment. • Design dashboards and reporting systems to visualize model health metrics and surface key operational insights. • Ensure auditability, reproducibility, and compliance for model performance and data flow in production environments, with consideration for regulatory standards like GDPR and HIPAA. • Maintain CI/CD workflows and version-controlled codebases (e.g., Git) for ML infrastructure and pipelines. • Utilize containerization and orchestration technologies (e.g., Docker) to manage scalable ML infrastructure. • Leverage tools such as Streamlit and Python visualization libraries to present insights from model and data monitoring. • Perform root cause analyses on model degradation or data quality issues, and proactively implement improvements. • Stay current on industry developments related to ML observability, model governance, responsible GenAI practices, and AI security. • Contribute to analytics projects and data engineering initiatives as needed. • Provide off-hours support for critical deployments or urgent data/model issues. Experience, Qualifications, Knowledge and Skills • 2-5 years of experience in ML Ops, ML Engineering, or a related role with a focus on production-level model monitoring, automation, and deployment. • Strong experience with ML observability tools or custom-built monitoring systems. • Experience with monitoring LLMs and Generative AI models, including prompt evaluation, hallucination tracking, and agent behavior auditing. • Experience in deploying and managing ML workloads using containerization and orchestration platforms such as Docker, Kubernetes, Kubeflow, or TensorFlow Extended. • Familiarity with AutoML pipelines and workflow management tools (e.g., MLflow, SageMaker Autopilot). • Experience working in cloud environments, preferably AWS (e.g., SageMaker, S3, Lambda, ECS/EKS). • Understanding of ML lifecycle tools (e.g., MLflow, SageMaker Pipelines) and CI/CD practices. • Strong security and compliance awareness, particularly related to model/data governance (e.g., HIPAA, GDPR). • Proficiency in Python and key data libraries (Pandas, Numpy, Matplotlib, etc.). • Advanced SQL skills and experience with Snowflake or similar data warehousing platforms. • Proficiency with version control (Git) and agile development methodologies. • Strong collaboration and communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. • Bachelor's degree in Computer Science, Engineering, Data Science, or a related field-or equivalent industry experience. • Domain experience in healthcare data (claims, payments) is preferred. Physical Demands: ● Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects in daily work use (laptop, monitors, et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily. Pleasant work environment in office locations with occasional noise or dust. ● The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multi-channel, two way communication during work hours is required). Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $127,000.00 - $160,550.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Verification Specialist will assist providers in completing registration and enrollment requirements for direct deposits. This position will work a Monday - Friday shift, from 11:30am - 8:00pm EST. You must be located 50 miles from a Zelis office location. Zelis locations: St Petersburg, FL St Louis, MO Plano, TX Morristown, NJ Boston, MA Shift: 11:30 am - 8:00 pm EST What You'll Do Verify registration and enrollment requests and forms contain all necessary and appropriate information. Review daily reports and data entry forms to identify accounts that need maintenance or verification. Contact clients by phone to collect information needed to verify or update their accounts. Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services. Troubleshoot and resolve customer issues in a professional and timely manner. Adhere to Zelis Payments standards and policies to ensure client privacy. What You'll Bring to Zelis Excellent customer service and soft skills. Strong communication skills, both written and verbal. Attention to detail and good analytical skills. Computer proficiency and technical aptitude. Ability to adapt to change and respond effectively in a fast paced and deadline focused environment. Ability to prioritize tasks to meet deadlines and work within defined SLA's. Ability to utilize MS Office Suite products. Ability to sit for extended periods of time. A standard business environment with moderate noise levels and minimal distractions. Ability to lift and move approximately thirty (30) pounds on a non-routine basis. Associate degree/two years of college, or equivalent work experience, preferred. Thorough knowledge of company and departmental policies and procedures of Zelis optional. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Lead Implementation Project Manager is responsible for both partnering with the Director of Implementation and working independently/primarily autonomously to ensure smooth implementation of services for new accounts and the installation of expanded services for existing customers. Work with internal and external teams to lead activities, manage timelines and expectations on all assigned projects. What You'll Do: * Drives the initiation, planning, execution, and closeout of multiple complex projects simultaneously. * Partner with and lead internal and external business and technical teams to ensure smooth implementation of new ZELIS accounts, new products and existing accounts needing reimplementation * Direct implementation activities, including but not limited to the management of schedules, resource allocation needs and deliverables * Communicate both internally and externally around the activity and the fulfillment of all requirements per the contract with partners and clients * Collaborate with internal stakeholders to define scope of work in all stages of implementation; noting customizations, routing rules, technical requirements and other business needs identified during the implementation process * Provide project management SME expertise to other PM's and cross-functional stakeholders * Supply project planning, documentation, and cross-functional relationship solutioning to other project managers * Maneuver successfully through ambiguous situations, with no support from leadership and lead the team to an objective deliverable * Assist with the analysis of new accounts and expansions * Provide status reports via defined Zelis application as well as customized reporting as requested and identify and create customized reports per clients' requests * Investigate and develops improvements (proactively) for existing processes; develops new process; identifies new areas of opportunity consistent with strategy, proactively and facilitates the development of solutions * Responsible for creating and presenting with outstanding presentation and communication skills * Partner with Operations to stand up new client sets and/or make changes to existing clients * Partner with Sales and Account Management with implementation activities from kick off to post-production hand off * Establish and maintain standard project plans for any assigned implementation and project work * Work on complex issues requiring in-depth analysis. * Work independently and partners with internal PMO and Operations teams to ensure proper subject matter expertise is available to support implementation process by indirectly setting objectives for all internal and client resources * Provides extensive project management SME expertise to other PMs and cross-functional stakeholders. * Leads all applicable cross-functional teams during implementation process to ensure workflows and processes are defined and executable. * Interacts and collaborates with Adjudication Partners as applicable related to implementation of mutual clients * Maintain awareness of and ensure adherence to ZELIS standards regarding privacy * Domestic travel up to 45% What You'll Bring to Zelis: * Minimum of 8+ years experience in implementation or account management within healthcare. * Experience in presenting work to internal/external stakeholders and professional organizations. * Experience working with a formal PMO tool to input, synthesize and report out * Experience creating project plans, gathering requirements and adhering to project plans/timelines * Proficiency partnering and collaborating with multiple internal & external stakeholders for new vendor implementations * Knowledge of healthcare claims and claim adjudication helpful * PMP Preferred * Green Belt Preferred * Bachelor's degree helpful Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview We are seeking a highly skilled and experienced Microsoft O365 Administrator to join our IT Collaboration team. The ideal candidate will have deep expertise in managing and supporting Microsoft 365 environments, with a strong background in Active Directory, Entra ID (formerly Azure AD), AAD Connect, and Exchange Online. This role will be instrumental in resolving mail flow delivery issues, working with Compliance and security teams to review our existing security offerings, and leveraging Microsoft Purview for compliance and troubleshooting when needed. We are seeking a highly skilled and experienced Microsoft O365 Administrator to join our IT Collaboration team. The ideal candidate will have deep expertise in managing and supporting Microsoft 365 environments, with a strong background in Active Directory, Entra ID (formerly Azure AD), AAD Connect, Exchange Online and SMTP services. This role will be instrumental in resolving mail flow delivery issues, working with Compliance and security teams to review our existing security offerings, and leveraging Microsoft Purview for compliance and troubleshooting when needed. Key Responsibilities: - Administer and maintain Microsoft 365 services including AAD Connect, Exchange Online, and SMTP Services. - Troubleshoot Active Directory \Entra users including sync or identity issues. - Oversee AAD Connect synchronization and resolve related issues. - Monitor and troubleshoot mail flow and delivery issues using Exchange tools and Microsoft Purview. - Partner with Security and Compliance to understand our policies using Microsoft Purview. - Collaborate with internal teams to support user access, permissions, and identity management. - Provide Tier 3 support for escalated issues related to Microsoft 365 services. - Document processes, configurations, and troubleshooting steps. Required Qualifications: - 5+ years of experience in Microsoft 365 administration. - Strong hands-on experience with Active Directory and Entra ID. - Proficiency in managing AAD Connect and resolving sync issues. - Solid understanding of Exchange Online mail flow and delivery troubleshooting. - Experience with Retention Policies and Tags - Experience using Microsoft Purview for compliance and message trace. - Familiarity with PowerShell scripting for automation and reporting. - Excellent problem-solving and communication skills. Preferred Qualifications - AAD Connect administration. - Exchange Online, Rules, Connectors, Retention Policies and SMTP Relay services. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $95,000.00 - $127,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Treasury Manager will be an integral part of expanding a best-in-class Treasury department with a focus on cash forecasting, bank fees, deposit coverage, risk management, management reporting, SOX Controls, and strategic projects. Work with banking partners to implement best in class services. This position requires a highly motivated self-starter who is a quick learner and be hands on with daily cash management oversight, cash forecasting, modeling, and treasury cash functions. You will have the opportunity to evaluate and improve on processes and work on new initiatives and integrations. The successful candidate should be comfortable with balancing multiple competing priorities with targeted opportunity for management promotability. The Zelis Treasury department offers a fast-moving, team-focused, dynamic environment that provides many meaningful opportunities for developing your financial, analytical, and treasury skillset as you help craft the success of Zelis Payments Division. What You'll Do Work with Treasury Operations and FP&A team to oversee and forecast product volume and cash balances. Daily payment activity exceeds $250 million. Responsible for service revenue forecasting including annual plan and quarterly reforecasting. Support management of custodial banking structure. Responsible for establishing cash forecasting goals and KPIs. Develop best-in-class policies, procedures, and controls related to cash activities to comply with internal and external auditing standards. Work cross-functionally and establish strong working relationships with Treasury Operations, Accounting, Financial Planning & Analysis, and Payments Compliance departments. Manage quarterly forecasts, annual plan, and long-range planning for service revenue and banking fees. Bank fee analysis, metrics reporting, and product costing. Responsible for bank compliance reporting and monitoring of compliance deliverables. Work collaboratively within company to identify and implement process improvements and efficiencies. Supports the development and maintenance of various financial institutional relationships. Drive best-in-class financial processes and controls to conform to SOX compliance. Provide supporting documentation and input for treasury related accounting accruals, audits, and special requests. Performs other duties as assigned. What You'll Bring to Zelis Bachelor's Degree in Accounting, Finance, or related field preferred. Master's degree is a plus. Certified Treasury Professional certification preferred. 3-5 years of experience in Treasury, Finance, or Accounting with sufficient experience in cash forecasting and treasury operations; banking operations knowledge helpful. Strong attention to detail and accuracy, with strong organizational skills and the ability to successfully manage multiple competing priorities and responsibilities independently. Intermediate knowledge of bank account structure, services, and pricing Good forecasting and presentation skills. Team player with ability to work effectively with other departments teams, lead project initiatives, and build effective relationships across company. Strong analytical and mathematical skills with the ability to think analytical and critically. Hands-on and self-directed. Experience in cultivating relationships within and outside of the organization, and exerting influence to meet functional objectives. Excellent written and interpersonal communication skills, emphasis on writing, and comprehension, to effectively communicate and interact across all functions and levels. Experience managing staff and nurturing talent. Strong technology software skills: MS Excel (Pivots, VLookup, etc). Comfortable and flexible with multiple priorities in an ever-changing, growth environment. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Zelis is seeking a hands-on Infrastructure Engineer to help scale and mature our cloud and automation environment. This role sits within our Data Intelligence group and works closely with the Cloud Center of Excellence (CCOE) to support production infrastructure needs for data, analytics, and ML-based applications on AWS. While this is not an MLOps engineer role, familiarity with services like SageMaker and the ability to support ML workflows from an infrastructure standpoint is important. Your core focus will be automation, deployment pipelines, cloud networking, security best practices, and ensuring the resilience and performance of our AWS-hosted environments. What You'll Do Build and maintain AWS infrastructure using Terraform or CloudFormation (IaC) Manage containerized applications using ECS and help optimize SageMaker infrastructure used by ML teams Design, monitor, and improve networking architecture including VPCs, security groups, load balancers, and DNS Maintain and enhance CI/CD pipelines to support automated testing, deployment, and rollback Collaborate with engineering teams to optimize deployment flows and reduce friction across environments Implement infrastructure security and support compliance efforts (HIPAA, SOC2, etc.) Participate in cost optimization reviews and system uptime monitoring, troubleshooting as needed Required Qualifications 5+ years of DevOps, Infrastructure, or Site Reliability Engineering experience in a cloud-native production environment Deep expertise with AWS services, particularly ECS, EC2, VPC, IAM, and CloudWatch Experience managing ML-adjacent infrastructure, particularly AWS SageMaker Strong background in infrastructure as code (Terraform, CloudFormation) Comfortable writing deployment and automation scripts in Python, Bash, or Ruby Hands-on experience implementing secure, compliant cloud environments Preferred AWS Solutions Architect Associate or Professional certification Experience migrating legacy workloads to AWS Familiarity with GitHub Actions, Jenkins, or other CI/CD tools Understanding of supporting analytics and ML teams from an ops perspective What This Role Is Not Not a data science or MLOps role (though you'll support ML infrastructure) Not a high-level strategic platform architect Not focused on theoretical platform ownership or innovation fluff This is a practical, engineering-first role focused on well-structured, scalable infrastructure and automation in AWS. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Fraud Manager, Payee Identification and Network Security will report to the Sr. Director that leads Zelis Payments' Fraud and Identity Verification organization (known within Zelis as PINS). As the Fraud Manager, you will be responsible for overseeing fraud detection strategies, leading complex investigations, and enhancing fraud mitigation frameworks to protect the integrity of our payments and provider network. This role will manage a team that investigate suspicious activity and authenticate users on the Zelis payments network by ensuring that these resources are effectively prioritizing their work, removing roadblocks, and maintaining protocols and standard operating procedures. This leader will be highly analytical and proficient in database queries / analysis and can be hands-on in network monitoring activity. Additionally, you must be a skilled communicator with an executive presence, who is able to lead conversations with clients and summarize the teams' activities to leadership. What You'll Do Lead the design and implementation of fraud prevention strategies for payment transaction, ACH enrollment, and provider verification. Oversee fraud investigations, root cause analyses, and escalations, ensuring timely and accurate resolution to mitigate loss. Steps in to resolve elevated issues brought forth by the PINS team; for example, escalations brought by the client services team, requests from partner banks or vendor partners. Analyze fraud patterns and operational data to identify emerging threats, recommend mitigations, working with relevant teams to support change. Effectively oversees the day-to-day operations and activities of the Fraud team; manages productivity and prioritization, helps overcome roadblocks, and monitors progress against team goals and effectively holds frequent 1-on-1's. Cultivate a team of Fraud Analysts and Investigators, providing informal feedback on an ongoing basis and formal feedback in the annual performance review process to identify and develop talent. Writes and maintains PINS-related Policies and Standard Operating Procedures (SOPs), including protocols to investigate suspicious activities; ensures Payments policies and SOPs are aligned with Enterprise Fraud. Ensures alignment across stakeholders for PINS functions (e.g., robust communications process throughout the investigation of a Suspicious Activity, periodic readouts on performance of the Zelis Payments network). A strong sense of accountability and the ability to while working collaboratively across multiple departments supporting projects and initiatives driven by adjacent teams (e.g., Product, IT, Payment Operations, Legal) to enhance fraud prevention processes. Ability to influence others as well as being able to communicate effectively to all stakeholders involved in fraud and suspicious activity events including Legal, Compliance, IT, Product and effected parties (outside stakeholders). Support the development of metrics, reporting and Key Risk Indicators through dashboards, visualizations as well as supporting the development and integration of automations to improve manual processes, improve operating processes and reduce/eliminate gaps. What You'll Bring to Zelis 6+ Years of experience in fraud prevention, investigations, or risk management - preferably in payments, fintech, or healthcare. Proven expertise in fraud detection tools, behavioral analytics, and case management systems. Experience developing fraud rule logic and collaborating with product, engineering, and analytics teams. Knowledge of the principles, processes, procedures, and trends of fraud and fraud prevention. Proven track record of success in leading teams. For example, increased leadership responsibility of departments, people and projects. Strong analytical skills and ability to interpret large data sets to drive insights and decision-making. Exceptional communication and stakeholder managements skills; able to influence across levels presenting findings to executive and leadership teams and maintaining composure in high stakes situations. Sensitivity to confidentiality, demonstrated ability to adhere to Zelis Payments standards regarding privacy. Experience working with behavioral biometrics, device fingerprinting, or other advanced fraud detection technologies. Experience scaling fraud operations or building out programs in a fast-growth or start-up environment. SQL skills/experience is a plus. Relevant certifications a plus (i.e. CFE). Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Sr Kubernetes Engineer is a hands-on technical role responsible for designing, building, and operating Zelis' Kubernetes platform(s). This role is central to our cloud modernization efforts and requires deep experience running Kubernetes in production. You will act as the technical authority for Kubernetes, directly contributing to platform architecture, security, reliability, developer experience, and cost optimization. The role is expected to be highly hands-on, including implementation and operational support. The position also offers a future path into people management for those who are interested, though it may remain a primarily technical role. You will partner closely with engineering, security, and infrastructure teams to deliver a secure, scalable, and reliable Kubernetes platform. Key Responsibilities Platform Ownership & Strategy * Architect and operationalize a Kubernetes platform(s) on AWS supporting multi-account, multi-region deployments aligned with AWS Well-Architected principles. * Define platform capabilities including compute autoscaling, pod networking, network policies, load balancing, and storage drivers. * Define paved path container standards and support consumption of those standards. * Lead platform roadmap development and cross-functional alignment with architecture, security, FinOps, and product engineering. Operational Responsibilities * Operating System, Kubelet, CRI & AMI Configuration: Define and own lifecycle management, patching, and performance tuning of worker nodes. * Worker Node Scaling: Design and manage autoscaling groups, node pools, and lifecycle automation. * VPC Configuration: Architect secure and scalable VPCs, subnets, route tables, NAT gateways, and security groups. * EKS Cluster Configuration: Manage cluster-level settings including version upgrades, endpoint access, audit logging, and control plane integrations. * Add-ons Management: Deploy and maintain cluster add-ons such as CoreDNS, kube-proxy, metrics server, and custom controllers. * Policies & Governance: Define and enforce RBAC, network policies, pod security standards, and IAM roles for service accounts. * Quotas & Budgets: Implement resource quotas, tagging strategies, and budget controls to support chargeback models and cost transparency. ️ Operational Excellence * Drive standardization in tooling, automation, patching, and observability across Kubernetes clusters. * Own SLAs, SLOs, incident response playbooks, and platform reliability engineering practices. Developer Enablement * Develop templates and automation to empower developers to build and run Kubernetes platform(s). * Build and maintain reusable service catalog products, CDK with Python, and CI/CD pipelines to support self-service infrastructure provisioning. * Champion developer experience through clear interfaces, documentation, and onboarding support. Cross-Functional Collaboration * Partner with architecture, security, FinOps, DevOps, and product teams to align platform capabilities with business outcomes. * Influence enterprise-wide infrastructure strategy through technical leadership and thought partnership. Qualifications * 10+ years of experience in cloud-native infrastructure, with deep expertise in Kubernetes (e.g., Native, Amazon EKS and Amazon ECS). * Proven track record of designing and operating production-grade Kubernetes platforms in multi-account AWS environments. * Strong proficiency in infrastructure-as-code (CDK with Python), AWS DevOps native CI/CD tooling, and observability stacks (e.g. CloudWatch). * Experience implementing security controls, RBAC, and compliance frameworks (e.g., CIS Benchmarks). * Demonstrated ability to influence technical direction across multiple teams and domains. Preferred Experience * Familiarity with GitOps workflows, and container security. * Exposure to platform engineering and internal developer platforms. * Experience with Azure Kubernetes Service (AKS), Azure Container Apps, Azure Container Instances (ACI), and Azure App Service for Containers is a plus. * Experience in regulated industries (e.g., healthcare, finance) is a plus. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $139,000.00 - $186,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Implementation Specialist plays a crucial role in supporting the Implementation Team in delivering effective solutions for healthcare payer clients. This position involves collaborating closely with team members to understand client data and requirements for print fulfillment. The specialist is responsible for configuring the Zelis system to ensure the successful composition and processing of various services, including the delivery of Explanation of Benefits, letters, checks, and ID cards, through both paper and electronic channels. Key responsibilities include assisting in system configuration, identifying and resolving barriers to product implementation, and contributing to team efforts under the guidance of the Manager of Implementation. The ideal candidate will possess an understanding of the customer implementation process, strong problem-solving skills and a commitment to enhancing client satisfaction through effective training and support initiatives. What you will do: Provide software-related custom integration and product implementation support with the goal of successfully moving new Zelis customers to live production status. Apply technology and Zelis product knowledge to address client needs. Learn about the client's technical system, software and current process for print and electronic communications or enrollment materials. Communicate regularly with clients which may include requirements gathering, providing regular status updates and facilitating conference calls. Develop and manage the implementation project plan utilized to track and accomplish project activities. Gather client requirements by collecting current information about client's print and employer groups. Redesign former client communications or enrollment materials using Zelis base format. Keep the Manager informed of activities, alerting of any issues promptly. Customization of the explanation of benefits and checks or ID cards using Zelis standard processes Manage multiple client implementations at a time by utilizing time management skills and task prioritization. Manage ramp up to achieve 100% of customers business on Zelis. Potential client visits, with some travel required. Complete responsibilities with high ethical behavior Follows established HIPAA, Compliance & Security policies. What you will bring: BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus. 2-3 years in Healthcare Industry experience Previous Customer Service experience Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials is a plus. Knowledge of data normalization and integrity with the ability to troubleshoot data transformation workflows Experience working on implementation timelines and managing client rollouts. Ability to communicate technical details to non-technical stakeholders and to translate between client business requirements and technical execution. Strong documentation habits (e.g., mapping documents, implementation guides) Strong cross-functional communication skills to work with product managers, dev teams, and client IT staff. Familiarity with Jira, Confluence, Salesforce, Smartsheet, or similar tools Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail What makes you stand out Understanding X12 (especially 837/835), custom flat and XML file formats Familiarity with APIs, batch file transfers (SFTP), and integration platforms Ability to map client data formats to internal system schemas. Prior experience leading projects SQL Database experience Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview As a Project Manager at Zelis, you will be responsible for managing and delivering complex technical projects that support the modernization and enhancement of our healthcare financial platform. You will work closely with IT, engineering, product, and business stakeholders to align strategies, coordinate dependencies, and ensure successful project execution. You will lead cross-functional teams through technical initiatives, managing risks, tracking progress, and delivering high-quality solutions at scale. What You'll Do: * Lead end-to-end project management for critical healthcare/fintech platform initiatives, emphasizing iterative delivery and continuous improvement. * Collaborate with cross-functional teams, including engineering, product management, and business stakeholders, fostering a shared understanding of priorities. * Define project scope, timelines, and execution plans while managing risks and interdependencies, using agile planning techniques. * Facilitate backlog creation and refinement, ensuring that user stories and technical tasks are clear and prioritized. * Implement lean governance processes to ensure consistent tracking and adaptive reporting of project progress. * Track and manage project performance metrics, leveraging data to support informed decision-making. * Drive technical discussions, architecture planning, and iterative process improvements. * Mentor team members on lean-agile delivery best practices and encourage a culture of continuous learning. * Communicate progress, risks, and outcomes to senior leadership and stakeholders in a transparent and adaptive manner. What You'll Bring to Zelis * Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). * 4+ years of experience in project management within a Lean/Agile software development environment. * Demonstrated expertise in leading complex, cross-functional technical initiatives using lean and agile methodologies. * Proficiency with agile frameworks (Scrum, SAFe) and modern project management tools (Jira, Confluence) to support iterative planning and continuous delivery. * Proven ability to facilitate backlog creation and refinement, managing agile workflows and prioritizing user stories effectively. * Strong leadership and communication skills, with experience influencing stakeholders and driving collaborative decision-making. * Proficiency in risk management within agile projects, ensuring adaptive planning and timely delivery. * Hands-on experience in API-driven environments and cloud-based infrastructure, with a focus on integrating continuous feedback loops. * Analytical mindset with the ability to leverage data to optimize agile execution and improve project outcomes. Travel up to 25% Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $79,000.00 - $105,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.