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Become A Premium Representative

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Working As A Premium Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What A Premium Representative does

  • Maintained high level of account services for customers and Regional offices, andNational Account staff.
  • Applied premium payments to customer accounts.
  • Provide legendary customer service skills to premium clientele.
  • Processed new business accounts and existing accounts.
  • Placed policy premium and loan payments on Electronic Funds Transfer (EFT) upon request.
  • Research and take corrective action on all items appearing on the Deduction Adjustment Reports by obtaining status from accounts.
  • Generate correspondence letters as needed.
  • Ordered Telephone and Physical Audits when any Commercial Liability or Work Comp policy was getting ready to renew.

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How To Become A Premium Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Premium Representative jobs

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Premium Representative Typical Career Paths

Premium Representative Demographics

Gender

  • Female

    68.9%
  • Male

    28.9%
  • Unknown

    2.2%

Ethnicity

  • White

    80.4%
  • Hispanic or Latino

    11.6%
  • Asian

    5.0%
  • Unknown

    2.7%
  • Black or African American

    0.4%
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Premium Representative

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Premium Representative Education

Premium Representative

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Top Skills for A Premium Representative

CustomerServiceSkillsAuditVolumesPayrollDeductionsPolicyChangesInsurancePremiumPaymentsBillingPremiumTechSupportAccountAngelUSBPremiumAuditFunPersonalTerritoryEFTAccountServicesExposureAmountsBusinessAccountsAdjustmentReportsWorkersCompensationAuditsPhysicalAuditsMonthlyPerformanceQuotasIVR

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Top Premium Representative Skills

  1. Customer Service Skills
  2. Audit Volumes
  3. Payroll Deductions
You can check out examples of real life uses of top skills on resumes here:
  • Represent clients with superb customer service skills and encourage customers to purchase products.
  • Placed policy premium and loan payments on Electronic Funds Transfer (EFT) upon request.
  • Maintained high level of account services for Customers, Brokers, Regional Offices, and National Account staff.
  • Processed new business accounts and existing accounts.
  • Research and take corrective action on all items appearing on the Deduction Adjustment Reports by obtaining status from accounts.

Top Premium Representative Employers