Premium representative skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical premium representative skills. We ranked the top skills for premium representatives based on the percentage of resumes they appeared on. For example, 30.0% of premium representative resumes contained policy changes as a skill. Continue reading to find out what skills a premium representative needs to be successful in the workplace.

9 premium representative skills for your resume and career

1. Policy Changes

Here's how premium representatives use policy changes:

Process Payments*Call Past Due Policies*Make policy changes*Quotes*Make Bank Deposits*Reconcile BankStatement*Greet customers and direct them to the proper person
Responded to inquiries regarding insurance availability, eligibility, policy changes and transfers.

2. Life Policies

Here's how premium representatives use life policies:

Process cash surrenders or loans on life policies.

3. Payment Processing

Here's how premium representatives use payment processing:

Research, analyze and resolve suspense transactions rejected during payment processing.

4. AS400

Here's how premium representatives use as400:

Handle carrier reimbursement checks received from insurance carriers in a timely manner by looking up information in the AS400 system.
Utilized Nationwide system call AS400 Reason for leaving I received a promotion to the Quality department.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how premium representatives use customer service:

Provide premium reconciliation for Minnesota Life and first response customer service to over 700 local governments and school districts.
Represent clients with superb customer service skills and encourage customers to purchase products.

6. Insurance Carriers

Here's how premium representatives use insurance carriers:

Handle incoming calls from employees, accounts and insurance carriers in a professional and courteous manner.
Communicate verbally to verify information with patient employers and insurance carriers for workmen's compensation.

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7. Insurance Policies

Here's how premium representatives use insurance policies:

Calculated premiums for workers compensation and general liability insurance policies.
Reconciled auditable exposure estimates on Worker's Compensation and General Liability Commercial insurance policies.

8. Inbound Calls

Here's how premium representatives use inbound calls:

Answered inbound calls and chat requests related to employment verification, career assistance, graduation and general university inquires.
Responded to inbound calls from current/potential customers to provide accurate and timely information for pricing policy and procedures.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how premium representatives use outbound calls:

Make outbound calls to different medical insurance carriers to verify members benefits/eligibility for Veterans health/medical insurance policies.
Provided customer service while interacting with current and potential customers daily through live-chat and inbound/outbound calls.

What skills help Premium Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of premium representative skills to add to your resume

The most important skills for a premium representative resume and required skills for a premium representative to have include:

Policy Changes
Life Policies
Payment Processing

AS400
Customer Service
Insurance Carriers

Insurance Policies
Inbound Calls
Outbound Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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