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How to hire a premium service representative

Premium service representative hiring summary. Here are some key points about hiring premium service representatives in the United States:

  • In the United States, the median cost per hire a premium service representative is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new premium service representative to become settled and show total productivity levels at work.

How to hire a premium service representative, step by step

To hire a premium service representative, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a premium service representative:

Here's a step-by-step premium service representative hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a premium service representative job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new premium service representative
  • Step 8: Go through the hiring process checklist
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  1. Identify your hiring needs

    Before you start hiring a premium service representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    A premium service representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, premium service representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    The following list breaks down different types of premium service representatives and their corresponding salaries.

    Type of Premium Service RepresentativeDescriptionHourly rate
    Premium Service RepresentativeCustomer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.$12-17
    Support RepresentativeThe primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager... Show more$12-20
    Contact RepresentativeAs a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries... Show more$12-20
  2. Create an ideal candidate profile

    Common skills:
    • Reservations
    • VIP
    • Annuities
    • Problem Resolution
    • Season Ticket Holders
    • Client Relationships
    • Account Maintenance
    • Luxury Suites
    • Inbound Calls
    • Ticket Operations
    Responsibilities:
    • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
    • Handle carrier reimbursement checks receive from insurance carriers in a timely manner by looking up information in the AS400 system.
    • Call center customer service representative for HNW clients.
    • Uncover other needs that may arise through the phone interaction.
    • Ensure VIP guests and club members receive superior service and accommodations.
    • Coordinate all aspects of travel for these clients including flight reservations and ticketing.
  3. Make a budget

    Including a salary range in your premium service representative job description is one of the best ways to attract top talent. A premium service representative can vary based on:

    • Location. For example, premium service representatives' average salary in mississippi is 50% less than in district of columbia.
    • Seniority. Entry-level premium service representatives 27% less than senior-level premium service representatives.
    • Certifications. A premium service representative with certifications usually earns a higher salary.
    • Company. Working for an established firm or a new start-up company can make a big difference in a premium service representative's salary.

    Average premium service representative salary

    $15.32hourly

    $31,875 yearly

    Entry-level premium service representative salary
    $27,000 yearly salary
    Updated December 24, 2025
  4. Writing a premium service representative job description

    A premium service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a premium service representative job description:

    Premium service representative job description example

    Essential Duties and Responsibilities:
    • Performs the following duties before the material is brought into the production room; verifies the actual material matches the part code and description on the Bill of Material, verifies the actual material matches both barcodes on the pallet, verifies the expiration date of the material, verifies the condition of the packaging of the material, verifies the material is staged to the appropriate staging bin location, and checks that the actual pallet quantity coming into a room matches the quantity on the barcode label.
    • Immediately informs the Production Supervisor or Coordinator of discrepancies between the barcode quantity and actual quantity.
    • Requisitions materials and/or ingredients from Warehouse personnel.
    • Runs variance report and compares material used to material staged and provide the information to the supervisor or the lead on a timely basis.
    • Assists Production Leads to ensure pallet quantities match tag quantities for any material returning to the Warehouse.
    • Prints and monitors bin reports throughout shift to identify problems and resolves them immediately.
    • Suggests changes to procedures that may increase the accuracy of inventory.
    • Assists leads in ensuring the staging bin inventory is accurate at the end of each production shift.
    • Assists in breaks and lunches.
    • Maintains area free of debris.
    • Follows Nation Pizza Products' Power jack policy.
    • Suggests ways to control labor and supply costs as well as improve processes.
    • Ensures that all work activities are performed with attention to the highest standards for quality, safety and compliance with all appropriate legal and food safety requirements and a focus on continuous improvement.
    • Ensures that all Standard Operating Procedures (SOP's) are followed.
    • Follows all company policies & procedures as well as the GMP's (Good Manufacturing Practices).
    • Maintains a high level of safety awareness for an accident-free work place.
    • Reports any unsafe or hazardous work conditions or safety-related issues to Management.
    • Accomplishes all tasks as appropriately assigned or requested.

    Education, Skills and Experience:
    Education:
    • High school diploma, GED or equivalent.

    Skills and Experience:
    • One to three months related experience and/or training or equivalent combination of education and experience.
    • Ability to work overtime, irregular hours or rotating shifts.
    • Ability to speak, write and understand English.
    • Ability to communicate and work effectively with a variety of diverse individuals within the plant.
    • Ability to read and interpret documents such as safety rules, operating instructions, formulas, and policy and procedures manuals.
    • Ability to write standard information into related paperwork.
    • Ability to add, subtract, multiply, and divide in all units of measure including but not limited to pounds, ounces, grams, using whole numbers, common fractions, decimals, and temperatures.
    • Knowledge of Microsoft Applications.
    • Ability to thrive in a constantly changing environment.

    Physical Demands and Work Environment:
    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands: While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk and talk or hear. The employee is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and taste or smell. The employee must frequently lift and/or move up to 50 pounds unassisted, and occasionally lift and/or move 51-100 pounds assisted. Specific vision abilities required by this job include -close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

    Work Environment: While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to airborne particles. The employee occasionally works in high, precarious places. Employee may be exposed to extreme hot or cold temperatures. The noise level in the work environment is usually moderate to loud.

    Organizational Structure:
    The Topping Production Gatekeeper will report directly to the Topping Production Supervisor.



    PI

  5. Post your job

    There are a few common ways to find premium service representatives for your business:

    • Promoting internally or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to meet candidates with the right educational background.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
    Post your job online:
    • Post your premium service representative job on Zippia to find and recruit premium service representative candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    Your first interview with premium service representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

    Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new premium service representative

    Once you've found the premium service representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

    It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

    Once that's done, you can draft an onboarding schedule for the new premium service representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a premium service representative?

Hiring a premium service representative comes with both the one-time cost per hire and ongoing costs. The cost of recruiting premium service representatives involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of premium service representative recruiting as well the ongoing costs of maintaining the new employee.

Premium service representatives earn a median yearly salary is $31,875 a year in the US. However, if you're looking to find premium service representatives for hire on a contract or per-project basis, hourly rates typically range between $12 and $17.

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