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Premium service representative skills for your resume and career
10 premium service representative skills for your resume and career
1. Reservations
- Booked reservations for clients whenever necessary through Sabre Computer Data System with exclusive data entry and transferred information to Ticketing Department.
- Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel is unable to accommodate them.
2. VIP
A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.
- Created positive relations representing a professional organization and their respective VIP clients.
- Provided specialized and personal concierge service to Premium Class, VIP's and top tier airline customers at DFW.
3. Annuities
- Advised NYL Agents and Clients on contract provisions and related laws on Annuities.
- Assist clients with the purchase of tax deferred annuities.
4. Problem Resolution
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Point person for quality and facilitation of all quality and service matters, escalate problem resolution and continuous improvement efforts.
- Provide superior quality customer services with maximum emphasis on problem resolution.
5. Season Ticket Holders
- Improved customer relations with season ticket holders.
6. Client Relationships
- Developed key client relationships supporting syndicated data services by providing product training, presenting market trends and identifying up-sell opportunities.
- Managed client relationships by identifying customer's satisfaction trends/opportunities to anticipate a customer's needs to prevent potential problems.
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Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.
- Work with mass affluent investors to accomplish their daily trading and account maintenance needs via inbound and outbound calling.
- Process and follow up on requests related to account maintenance, trades, wires, and account transfers.
8. Luxury Suites
- Managed day-to-day operations of 30 luxury suites and 150 premier seating accounts.
9. Inbound Calls
- Answered inbound calls and chat requests related to employment verification, career assistance, graduation and general university inquires.
- Responded to inbound calls from current/potential customers to provide accurate and timely information for pricing policy and procedures.
10. Ticket Operations
- Act as a liaison between Premium clients, Levy Restaurants, Stadium Operations, Ticket Operations and Fan Services.
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List of premium service representative skills to add to your resume
The most important skills for a premium service representative resume and required skills for a premium service representative to have include:
- Reservations
- VIP
- Annuities
- Problem Resolution
- Season Ticket Holders
- Client Relationships
- Account Maintenance
- Luxury Suites
- Inbound Calls
- Ticket Operations
Updated January 8, 2025
