Patient Registrar III - Endocrinology
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Registrar III - Endocrinology that acts as the experience ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. The ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
* This is a Full Time position - Exempt: No
* Job is based at PMG - Kaseman
* Work hours: Weekday Schedule Monday-Friday
Ideal Candidate:
Two (2) years experience in Healthcare or customer service field with significant customer service experience in scheduling and registration.
Qualifications
Qualifications
* High school or equivalent
* Two (2) years experience in Healthcare or customer service field with significant customer service experience.
* Must be able to demonstrate competency in scheduling and registration.
* Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.
Abilities:
* Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
Professional Requirements:
* Pass annual competency exam for all areas of responsibility.
* Attend Quarterly MSO meetings.
* Attend Staff meetings
* Attend Employee Forums
Responsibilities
Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
Encounter Components:
* Performs the patient registration process.
* Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration.
* Investigate insurance eligibility via electronic tools.
Financial Accountabilities:
* Collects identified patient financial obligation amounts including residual balance if applicable
* Refers as appropriate to onsite Financial Advocate, or for uninsured to the Financial Advocacy Center
* Follows PMG cash handling policies and balances daily
Message Management:
* Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Medical Record Components:
* Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
* Communicate effectively, document and follow pre-determined workflows.
* Items may include: Prescriptions, Handicap Placards, Disability Forms
C.A.R.E.S Behaviors:
* Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
* Look for ways to improve efficiency, communication and customer service
* Communicate effectively to patients, peers and site leadership.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Registrar III - Kaseman Family Practice
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Registrar III - Kaseman Family Practice that acts as the experience ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. The ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
* This is a Full Time position - Exempt: No
* Job is based at Presbyterian Kaseman Hospital
* Work hours: Days
Ideal Candidate:
Two (2) years experience in Healthcare or customer service field with significant customer service experience in scheduling and registration.
Qualifications
Qualifications
* High school or equivalent
* Two (2) years experience in Healthcare or customer service field with significant customer service experience.
* Must be able to demonstrate competency in scheduling and registration.
* Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.
Abilities:
* Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
Professional Requirements:
* Pass annual competency exam for all areas of responsibility.
* Attend Quarterly MSO meetings.
* Attend Staff meetings
* Attend Employee Forums
Responsibilities
Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
Encounter Components:
* Performs the patient registration process.
* Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration.
* Investigate insurance eligibility via electronic tools.
Financial Accountabilities:
* Collects identified patient financial obligation amounts including residual balance if applicable
* Refers as appropriate to onsite Financial Advocate, or for uninsured to the Financial Advocacy Center
* Follows PMG cash handling policies and balances daily
Message Management:
* Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Medical Record Components:
* Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
* Communicate effectively, document and follow pre-determined workflows.
* Items may include: Prescriptions, Handicap Placards, Disability Forms
C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.*Look for ways to improve efficiency, communication and customer service*Communicate effectively to patients, peers and site leadership.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Contact Specialist Bilingual (English / Spanish)
Pennsylvania jobs
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
No Join our team and be a dedicated supporter of patient access and care. Our team receives and places calls to schedule medical appointments for our patients, ensuring alignment with patient preferences and physician-specific guidelines. We collect and maintain accurate, essential patient information related to registration and insurance. We respond to non-scheduling inquiries and route calls appropriately. Geisinger is proud to offer a minimum starting rate of $15.25 per hour for full-time Patient Contact Specialist positions. Higher starting rates are available based on relevant experience. Our shifts that include evening hours receive shift differential of $2.00 per hour during those hours.
Job Duties:
Work Schedule:
Shifts will be assigned based on business and specialty need and may vary within the Patient Contact Center's hours of operation, which are Monday through Sunday, 7:00 AM to 9:00 PM.
Skills required:
Proficiency in computer operations, including the ability to efficiently navigate and manage tasks across multiple monitors. Candidates should demonstrate adaptability in learning and using various software applications and programs, with a strong aptitude for quickly mastering new digital tools and systems. This includes familiarity with standard office software, web-based platforms, and proprietary systems, as well as the ability to troubleshoot basic technical issues independently.
Preferred Experience:
Familiarity with medical terminology is strongly preferred, as it supports effective communication and understanding within a healthcare environment.
Job Description:
Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
Respond to non-scheduling inquiries and route calls appropriately.
Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
Provides one-call resolution whenever possible.
Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.
Achieves and maintains quality and service goals related to contact center metrics.
Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
Assists with training initiatives for new hires.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Work at Home requirements:
To ensure a productive and secure remote work environment, the following conditions must be met:
Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work.
Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals.
High-Speed Internet Connection:
Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted).
Minimum Speed Requirements:
Download: 75 Mbps
Upload: 25 Mbps
Ping: Less than 150 ms
Jitter: Less than 30 ms
Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection.
Education:
High School Diploma or Equivalent (GED)- (Required)
Experience:
Minimum of 1 year-Related work experience (Required)
Certification(s) and License(s):
Skills:
Communication, Computer Literacy, Customer Service
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Auto-ApplyInsurance Verification Representative
Remote
Work From HomeWork From Home Work From Home, Indiana 46544
Health insurance research, verification and documentation is not for the faint of heart. It can be a confusing field with as many different situations as there are patients. If you're good at figuring out the details, chasing down the right people, and coordinating documents - we have a position that needs your skills. This is a specialized coordinating position with a mission: helping patients get the medical services they need.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Review clinical documentation in charts for accuracy and to obtain information updates regarding the verification process.
Obtain and communicate information on patients' eligibility status with insurance companies, to ensure proper coverage and payment for services.
Use Payor website, verbal communication, and other information to determine eligibility, reinstatement, and termination of Healthcare coverage.
Collaborate with other departments within the hospital to align interdepartmental functioning, goals, and expectations, as related to insurance verification functions.
Collect, analyze, and record all required demographic, insurance/financial, and clinical data necessary to verify patient information.
Conduct follow-up with insurance carriers, physicians, and other stakeholders that can validate and assist with actions and information needed, to properly obtain authorizations.
Document financial and pre-certification information, according to defined process, in a timely manner.
Refer patients to Financial Counselors as needed to finalize payment for services.
Request and coordinate financial verification and pre-certification as required to proceed with patient care; document financial and pre-certification information, according to defined process.
QUALIFICATIONS
Preferred Associate's Degree
Required High School Diploma/GED
2 years Revenue Cycle, collections, customer service or cash application. Preferred
1 year pre-cert experience, including navigating websites for online benefit review, coding or medical assistant background Required
1 year Medical and managed care contract terminology Preferred
Medical Assistant Preferred
Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) Preferred
TRAVEL IS REQUIRED:
Never or RarelyJOB RANGE:Insurance Verification Representative $19.10-$24.83INCENTIVE:Not Applicable
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Auto-ApplyPatient Registrar III - Family Practice
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Registrar III - Family Practice that acts as the experience ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. The ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
* This is a Full Time position - Exempt: No
* Job is based at Presbyterian Kaseman Hospital
* Work hours: Weekday Schedule Monday-Friday
Ideal Candidate:
Two (2) years experience in Healthcare or customer service field with significant customer service experience in scheduling and registration.
Qualifications
Qualifications
* High school or equivalent
* Two (2) years experience in Healthcare or customer service field with significant customer service experience.
* Must be able to demonstrate competency in scheduling and registration.
* Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.
Abilities:
* Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
Professional Requirements:
* Pass annual competency exam for all areas of responsibility.
* Attend Quarterly MSO meetings.
* Attend Staff meetings
* Attend Employee Forums
Responsibilities
Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
Encounter Components:
* Performs the patient registration process.
* Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration.
* Investigate insurance eligibility via electronic tools.
Financial Accountabilities:
* Collects identified patient financial obligation amounts including residual balance if applicable
* Refers as appropriate to onsite Financial Advocate, or for uninsured to the Financial Advocacy Center
* Follows PMG cash handling policies and balances daily
Message Management:
* Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Medical Record Components:
* Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
* Communicate effectively, document and follow pre-determined workflows.
* Items may include: Prescriptions, Handicap Placards, Disability Forms
C.A.R.E.S Behaviors:
* Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
* Look for ways to improve efficiency, communication and customer service
* Communicate effectively to patients, peers and site leadership.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Registrar I-Neurology West
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Registrar I-Neurology West * Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. * Accuracy of data capture to reduce denials is paramount.
* Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.
* Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.
* Explain documents which require patient or representative signatures.
* Use on-line tools to validate eligibility of coverage for presenting patients.
* Provides comfort rounding and communicates delays with exceptional patient experience tools.
* Begin training on Kiosk usage where applicable
* Other duties as assigned.
* This is a Full Time position - Exempt: No
* Job is based at PMG-RR High Resort 4005
* Work hours: Days
Ideal Candidate: (9) months of work experiences in office, healthcare or customer service environment is required.
Qualifications
* High school or equivalent required
* A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
* Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
* Pass annual competency exam for all areas of responsibility.
* Attend Quarterly MSO meetings.
* Attend Staff meetings
* Attend Employee Forums
* Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done while maintaining exceptional patient experience.
Responsibilities
Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families.
* Addresses and attempts to appropriately resolve complaints in the moment.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families.
Encounter Components:
* Performs the patient registration process.
* Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration.
* Demographic data
* Insurance critical elements
* Investigate insurance eligibility via electronic tools.
Financial Accountabilities:
* Collects identified patient financial obligation amounts including residual balance if applicable
* Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
* Follows PMG cash handling policies and balances daily
Message Management:
* Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Medical Record Components:
* Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
* Follows workflows to obtain incoming records, documenting receipt and preparing for scanning into the electronic health record.
* Facilitate paperwork completions for patients. Communicate effectively, document and follow pre-determined workflows. Items may include; Prescriptions, Handicap Placards, Disability Forms
Patient Relations
* Comprehend quality service connection to patient satisfaction and reimbursement
* Manage patient relations in regard to late arrivals for pre-scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.Patient Safety
* Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.
* Ensure registration area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
* Report any concern that may create a safety issue.
* Annual competency completion of Clerical Staff during a Code Blue
Quality Improvement:
* Perform assigned patient care responsibilities, which may include:
* Overdue result letters
* Appointment reminder calls
* Rescheduling
C.A.R.E.S Behaviors:
* Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $21.19/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyCare Coordinator IV
Patient registrar job at Presbyterian
Presbyterian is seeking a Care Coordinator IV. The Care Coordinator facilitates a team approach, including the Interdisciplinary Care Plan team, to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum. Collaborates with the interdisciplinary care plan team which may include member, caregivers, member s legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term care services. Coordinates care of individual clients with application to identified populations using assessment, care planning, implementations, coordination, monitoring and evaluation for cost effective and quality outcomes
* This is a Full Time position - Exempt: Yes
* Job is based at T or C/Socorro, NM
* Remote work from home: this job is intended to be conducting in the state of New Mexico.
* Work hours: Weekday Schedule Monday-Friday
Ideal Candidate:
* Must have a valid driver license, clean driving record and able to travel locally.
* Experience in utilization management, home care, community health, long term care or occupational health required.
Qualifications
* Masters degree & 4 years of exp, Bachelors degree and 8 yrs of exp, Associates degree and 9 years of exp, 12 years of exp may be utilized in lieu of other education and experience reqs.
* Proficiency in Microsoft Word, Excel and Outlook required.
* Experience in analyzing trends based on decision support systems.
* Business management skills to include, but not limited to, cost/benefit analysis,negotiation, and cost containment.
* Knowledge of referral coordination to community & private/public resources.
Responsibilities
* Facilitates a team approach, including the Interdisciplinary Care Plan team, to ensure appropriate interventions, cost effective delivery of quality care and services across thecontinuum. Collaborates with the Interdisciplinary Care Plan Team which may include member, caregivers, members legal representative, physician, care providers, andancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long term careservices.
* Conducts in depth health risk assessment and/or comprehensive needs assessment which include, but not limited to psycho-social, physical, medical, behavioral,environmental, and financial parameters.
* Provides care coordination to members with chronic or complex conditions which require intensive interventions and oversight include multiple, clinical, social and communityresources. Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes.
* Develops and communicates plan for authorization of services, and serves as point of contact to ensure services are rendered appropriately, (i.e. during transition to homecare, back up plans, community based services).
* Conducts face to face home visits, as required,
* Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes; collects clinical path variance data that indicatespotential areas for improvement of case and services provided; works with members and the interdisciplinary care plan team to adjust plan of care, when necessary.
* Promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction. Generates reports in accordance with care coordination goals.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $49.26/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyRegistrar
Patient registrar job at Presbyterian
Presbyterian Healthcare Services is hiring a Registrar to manage patient accounts, verify demographic information, prevent duplicate records, and provide excellent customer service. Type of Opportunity: Full Time FTE: 1.0 (40 hours) Exempt: No Work Schedule: Days
Location: Presbyterian Espanola Hospital
We're all about well-being, starting with yours.
How you grow, learn, and thrive matters here.
This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)
Qualifications
* High school diploma or GED.
* Two years customer service or healthcare experience.
Responsibilities
* Serves as an information hub: answers phones, relays messages, and screens visitors
* Registers patients, collects demographic and billing data, verifies insurance
* Obtains signatures on required documents
* Checks online payors for self-pay patient eligibility
* Accepts payments, issues receipts, reconciles cash, and prepares deposits
* Maintains positive public relations with patients, physicians, and the community
* Documents all activities in the Hospital Information System
* Updates patient demographic, financial, and compliance info in Medipac
* Uses necessary systems for registration and verification
* Communicates professionally, ensuring patient confidentiality
* Advises patients on co-pays, deductibles, and coinsurance
* Provides extra coverage as needed
* Accepts feedback from the Patient Access Supervisor and applies it
* Ensures compliance with HIPAA, EMTALA, JCAHO, and other policies
Benefits
We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.Learn more about our employee benefits.
About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.
Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyRegistrar I
Patient registrar job at Presbyterian
Summary:Responsible for creating accounts in the Hospital Information System. Will act as gatekeeper to validate and verify the demographic information updated into the Hospital Information System by the patient at time of service. Ensures patients medical record number is not duplicated to ensure patient safety. Provides a high level of customer service when dealing with physicians, hospital departments, patients, and their families
Type of Opportunity: Full Time FTE: 1.000000 Exempt: No Work Schedule: Varied Days and Hours
Qualifications
Other information: High school diploma or GED. Less than one year experience in clerical office setting or in healthcare setting. One to two years customer service experience. Must be able to work cooperatively with the public as well as all levels of staff and management in the organization. Requires exceptional organizational and prioritization skills. Basic computer keyboard experience and ten key required. Must pass EPIC competency for Registration at completion of Epic Clerical Training class.UPDATED 7/29/25
Education:Essential:* High School Diploma or GED
Responsibilities
Responsibilities:*Acts as information center, answers telephones, relays messages and screens visitors.*Registers all patient types to ensure proper documentation, to include obtaining complete demographic and billing data to comply with billing and regulatory agency requirements, insurance verification and designated scope.*Obtains signatures on all required documents. *Checks online payors for eligibility on self pay patients*Receive payments from patients and issues receipts, reconciles daily cash and verifies cash balances, posts and prepares receipts for deposit.*Maintains and fosters effective public relations with patients, physicians and the public.*Documents all activity in the Hospital Information system. *Completes updates on patient demographic, financial, and compliance information in the Medipac system. *Utilizes the necessary systems to proactively complete registration, and verification functions. *Communicates with patients in a confidential professional manner using tact and diplomacy. Advises patients and their families of co-pays, deductibles, and coinsurances at time of service.*Provides for extra coverage as needed. *Receives constructive feedback from the Patient Access Supervisor and incorporates it into daily operations. *In compliance with established departmental policies and procedures, objectives, quality assurance program, safety environmental, and infection control standards. Ensure compliance with HIPPA, EMTALA, and JCAHO.
Benefits
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
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Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $21.19/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Account Specialist I
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Access Account Specialist I The Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing.
* This is a Part Time position - Exempt: No
* Job is based at Presbyterian Hospital
* Work hours: Days
Ideal Candidate: A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
Qualifications
* High school diploma, continued education preferred
* External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher
* Previous completion and passing of Patient Access Advocate II and III Advancement test.
* A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
* Strong knowledge and understanding of insurance and financial processing of accounts.
* Proficient in EPIC ADT system
* Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred
* Pass annual competency exam for all areas of responsibility.
* Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits.
* Knowledge in Microsoft Office Products.
Responsibilities
Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts.
* Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
*
Benefits
About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.
Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Account Specialist I
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Access Account Specialist I The Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing.
* This is a Full Time position - Exempt: No
* Job is based at Rev Hugh Cooper Admin Center
* Work hours: Days
Ideal Candidate: A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
Qualifications
* High school diploma, continued education preferred
* External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher
* Previous completion and passing of Patient Access Advocate II and III Advancement test.
* A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
* Strong knowledge and understanding of insurance and financial processing of accounts.
* Proficient in EPIC ADT system
* Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred
* Pass annual competency exam for all areas of responsibility.
* Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits.
* Knowledge in Microsoft Office Products.
Responsibilities
* Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts.
* Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
Financial Accountabilities:
* Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient prior to visit or make arrangements for payment at time of service.
* Ensure a payer source has been identified prior to services being rendered.
* Ensure authorization for correct procedure (CPT), facility, and date of service is obtained.Patient Relations
* Contact patients pre-visit to complete any information missing from the account to ensure accuracy prior to visit.
* Transparency with patients through communication of patient liabilities and authorization issue in a timely manner, allowing patients ability to make informed decisions.Quality Improvement:
* Perform assigned patient care responsibilities, which may include but not limited to:
* Cooperate fully in all risk management activities and investigations.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Account Specialist I
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Access Account Specialist I The Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing.
* This is a Part Time (.45 to .89) position - Exempt: No
* Job is based at Presbyterian Hospital
* Work hours: 10 Hour Days
Ideal Candidate: A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
Qualifications
* High school diploma, continued education preferred
* External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher
* Previous completion and passing of Patient Access Advocate II and III Advancement test.
* A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
* Strong knowledge and understanding of insurance and financial processing of accounts.
* Proficient in EPIC ADT system
* Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred
* Pass annual competency exam for all areas of responsibility.
* Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits.
* Knowledge in Microsoft Office Products.
Responsibilities
* Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts.
* Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
Financial Accountabilities:
* Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient prior to visit or make arrangements for payment at time of service.
* Ensure a payer source has been identified prior to services being rendered.
* Ensure authorization for correct procedure (CPT), facility, and date of service is obtained.
Patient Relations
* Contact patients pre-visit to complete any information missing from the account to ensure accuracy prior to visit.
* Transparency with patients through communication of patient liabilities and authorization issue in a timely manner, allowing patients ability to make informed decisions.
Quality Improvement:
* Perform assigned patient care responsibilities, which may include but not limited to:
* Cooperate fully in all risk management activities and investigations.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Account Specialist I
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Access Account Specialist I The Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing.
* This is a Per Required Need position - Exempt: No
* Job is based at Rev Hugh Cooper Admin Center
* Work hours: Varied Days and Hours.
Ideal Candidate: A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
Qualifications
* High school diploma, continued education preferred
* External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher
* Previous completion and passing of Patient Access Advocate II and III Advancement test.
* A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
* Strong knowledge and understanding of insurance and financial processing of accounts.
* Proficient in EPIC ADT system
* Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred
* Pass annual competency exam for all areas of responsibility.
* Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits.
* Knowledge in Microsoft Office Products.
Responsibilities
* Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts.
* Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
Financial Accountabilities:
* Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient prior to visit or make arrangements for payment at time of service.
* Ensure a payer source has been identified prior to services being rendered.
* Ensure authorization for correct procedure (CPT), facility, and date of service is obtained.Patient Relations
* Contact patients pre-visit to complete any information missing from the account to ensure accuracy prior to visit.
* Transparency with patients through communication of patient liabilities and authorization issue in a timely manner, allowing patients ability to make informed decisions.Quality Improvement:
* Perform assigned patient care responsibilities, which may include but not limited to:
* Cooperate fully in all risk management activities and investigations.
Benefits
About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.
Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPractice Coordinator
Rio Rancho, NM jobs
About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
* Medical insurance, Dental insurance, and Vision insurance
* Health care and dependent care flexible spending account
* 401(k) retirement savings plan with a company match
* Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
* Ten company-paid holidays per year
About the Team:
The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse.
About the Role:
The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance.
The Details: This is a (Part/Full-Time) role working on-site at our practice, at the hospital. There are no travel requirements for this role.
In this role, you will be responsible for:
Practice Operations and Support
* General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable
* Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events
* Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
* As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds
* Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates
* Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits)
* Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors
* Developing and maintain practice orientation checklists and policies
* Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables
* Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
* Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts
* Ensuring billing and documentation compliance for the practice
* Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities
* Participating in all medical group training offered by Sound pertinent to role and responsibilities
* Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System
* Providing general support for all Sound software applications
* Establishing and maintaining group norms for the practice team, at direction of medical director
* Maintaining visual/management boards to support team communications and recognition
* Training/mentoring practice coordinators, as requested
* Encouraging practice participation in Sound bedside/colleague engagement surveys
Staffing Operations
* Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance
* Reviewing and validating shift and productivity data for appropriate processing by payroll each month
Client Retention
* Serving as general administrative liaison to hospital executives and staff regarding hospital needs
* Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes
* Ensuring client facing materials are refreshed with Sound current standards
* Maintaining reports/trackers as requested
* Ensuring accuracy of PCP database and distribution of PCP list
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:
Values:
* Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
* Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority
* Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process
* Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people
* Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction
* Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
Knowledge:
* Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
* Knowledge of relevant state and federal healthcare regulations
* Knowledge of HR information systems and basic HR knowledge
Experience:
* 1-2 years of administrative support experience, preferably in a hospital or healthcare environment
* 1-2 years in customer service
Pay Range: $19-$30.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Patient Access Account Specialist I-Admitting
Patient registrar job at Presbyterian
Overview Presbyterian is seeking a Patient Access Account Specialist I The Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing. * This is a Full Time position - Exempt: No * Job is based at PMG-RR High Resort 4005 * Work hours: Days Ideal Candidate: A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background. Qualifications * High school diploma, continued education preferred * External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher * Previous completion and passing of Patient Access Advocate II and III Advancement test. * A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background. * Strong knowledge and understanding of insurance and financial processing of accounts. * Proficient in EPIC ADT system * Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred * Pass annual competency exam for all areas of responsibility. * Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits. * Knowledge in Microsoft Office Products. Responsibilities Customer Service and Caring Practices: *
Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. * Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. * Ability to manage conflict and appropriately request the help of a supervisor when needed. * Implement PROMISE and CARES behaviors in every encounter. * Educates patients for whom they speak regarding insurance benefits and liabilities. * Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components: * Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; * Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts. * Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge. * Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. * Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Benefits About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives. As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to USD $22.12/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Account Specialist I
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Access Account Specialist I The Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing.
* This is a Full Time position - Exempt: No
* Job is based at Presbyterian Rust Medical Ctr
* Work hours: Days
Ideal Candidate: A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
Qualifications
* High school diploma, continued education preferred
* External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher
* Previous completion and passing of Patient Access Advocate II and III Advancement test.
* A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background.
* Strong knowledge and understanding of insurance and financial processing of accounts.
* Proficient in EPIC ADT system
* Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred
* Pass annual competency exam for all areas of responsibility.
* Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits.
* Knowledge in Microsoft Office Products.
Responsibilities
Customer Service and Caring Practices:
* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts.
* Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
*
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $22.12/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyRegistrar I - PRMC - PRN
Patient registrar job at Presbyterian
Plains Regional Medical Center seeks a Registrar I for as needed work schedules.Responsible for creating accounts in the Hospital Information System. Will act as gatekeeper to validate and verify the demographic information updated into the Hospital Information System by the patient at time of service. Ensures patients medical record number is not duplicated to ensure patient safety. Provides a high level of customer service when dealing with physicians, hospital departments, patients, and their families
Type of Opportunity: Per Required Need FTE: 0.001000 Exempt: No Work Schedule: Varied Days and Hours
Qualifications
High school diploma or GED required.
Less than one year experience in clerical office setting or in healthcare setting.
One to two years customer service experience.
Must be able to work cooperatively with the public as well as all levels of staff and management in the organization.
Requires exceptional organizational and prioritization skills. Basic computer keyboard experience and ten key required
Benefits
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
*****************************************************
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $21.19/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Advocate I-ED
Patient registrar job at Presbyterian
Now hiring a Patient Access Advocate I The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
* This is a Per Required Need position - Exempt: No
* Job is based Presbyterian Hospital
* Work hours: Days
Ideal Candidate:
6 months experience in healthcare setting or 1 year customer service background.
Qualifications
* High school diploma/GED
* 6 months experience in healthcare setting or 1 year customer service background.
* Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
* CHAA, CHAM or other industry equivalent certification preferred
* Basic understanding of insurance preferred.
* Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
* Requires basic understanding of registration and healthcare.
* Basic knowledge in Microsoft Office Products.
Responsibilities
* Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
Benefits
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
*****************************************************
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $21.19/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Advocate I-ED
Patient registrar job at Presbyterian
Presbyterian is seeking a Patient Access Advocate I The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
* This is a Part Time position (.45 to .89) - Exempt: No
* Job is based at Rev Hugh Cooper Admin Center
* Work hours: Weekend Schedule Friday-Sunday
Ideal Candidate:
6 months experience in healthcare setting or 1 year customer service background.
Qualifications
* High school diploma/GED
* 6 months experience in healthcare setting or 1 year customer service background.
* Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
* CHAA, CHAM or other industry equivalent certification preferred
* Basic understanding of insurance preferred.
* Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
* Requires basic understanding of registration and healthcare.
* Basic knowledge in Microsoft Office Products
Responsibilities
* Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
Benefits
About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.
Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $21.19/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-ApplyPatient Access Advocate I-Emergency Department-CDS - ADMITTING
Patient registrar job at Presbyterian
Now hiring a Patient Access Advocate I-ED The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
* This is a Full Time position - Exempt: No
* Job is based at Presbyterian Rust Medical Ctr
* Work hours: Evenings
Ideal Candidate:
6 months experience in healthcare setting or 1 year customer service background.
Qualifications
* High school diploma/GED
* 6 months experience in healthcare setting or 1 year customer service background.
* Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
* CHAA, CHAM or other industry equivalent certification preferred
* Basic understanding of insurance preferred.
* Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
* Requires basic understanding of registration and healthcare.
* Basic knowledge in Microsoft Office Products.
Responsibilities
* Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
* Ability to manage conflict and appropriately request the help of a supervisor when needed.
* Implement PROMISE and CARES behaviors in every encounter.
* Educates patients for whom they speak regarding insurance benefits and liabilities.
* Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters Encounter Components:
* Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
* Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
* Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
* Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $21.19/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Auto-Apply