The Office of the CTO (OCTO) team plays a mission-critical role in shaping the technical vision for the company, advancing our research and development efforts, and driving innovation across VMware. It delivers an expanded internal-facing charter to drive the operational transformation of our R&D organization as we evolve to a cloud and SaaS-centric company with these three primary teams:
Design/UX ensures great experiences that enhance our customers' ability to achieve their desired outcomes.
VMware Platform Services is responsible for SaaS operational capabilities and many other common engineering functions. It ensures a horizontal approach that provides the foundational building blocks for all our SaaS services to deliver a common customer experience across business groups.
Research and Innovation drives technology invention and innovation that advances the state of the art, catalyzes growth opportunities, collaborates across R&D to define and accelerate VMware's technology strategy, and engages externally with a variety of partners, customers, and communities to co-create the future of technology.
The VP of User Experience drives the enterprise-wide product design, user research, developer experience, design systems, accessibility, and UI and API engineering teams. In this role, over 250 designers, design system developers, design program managers, accessibility engineers, and user researchers will report to you and work alongside their cross-functional partners to deliver end-to-end experiences for our customers, partners, and colleagues.
This strategic, high impact, horizontal leadership role is the voice of design across VMware. You will be responsible for defining a common experience for our infrastructure, DevSecOps, networking, security, and endpoint device management enterprise customers and infusing a design thinking mindset into our product culture. In this role you will be a key member of the OCTO senior leadership team and closely collaborate with all our Business Groups and Business Units.
Job Responsibilities
- Clearly articulate a design vision and strategy to drive execution and consistency across the 15,000-person product organization while ensuring quality and velocity in decision making and delivery.
- Champion and prioritize Design innovation, grounded in user research, to evolve a technology-driven R&D culture by adopting design thinking.
- Influence how design and user research are included early in the product and service definition phases of the highly technical product domains for every business group.
- Integrate more mature design processes that are used across the company to ensure that Design is deeply embedded to enable faster growth.
- Grow a catalyzing organization that adapts quickly to a multi-cloud and modern application business model that is evolving our product portfolio to SaaS and subscription.
- Champion product-led growth through strong design and research techniques, deeply integrated into VMware's software development lifecycle.
- Inspire a bias for action, instill accountability, move fast, make new mistakes, learn from them, and grow.
- Provide an inclusive and psychologically safe environment for designers, engineers, researchers, and accessibility professionals to grow and learn, to do their best work, and to collaborate with one another as well as with their cross-business group partners.
- Lead interdisciplinary teams that deliver across the organization and build end-to-end experiences for multiple product and service teams - including accessibility, design engineering, developer experience and design systems.
- Forge strong partnerships and build trust with GM's, cross functional VP's and leaders to evangelize User Experience across VMware.
Key Job Requirements
The ideal candidate is passionate about design and has a proven track record in driving transformational change across complex R&D organizations. They will possess deep understanding of User Centered Design, Accessibility, User Research, Design Systems, and Operational Excellence that comes from years of experience. They appreciate the need to bring analysis, creativity, and process to enable customer-centric user experience within R&D execution. They have a track record of collaborating with and influencing leaders in other areas of the business. They hold others accountable to the highest standards of performance and integrity. They understand how to ensure great design within enterprise software development. Other key attributes:
- Excellent written, storytelling, and presentation skills.
- Proven record of operating at an executive leadership level with budget responsibility.
- Experience with SaaS enterprise product design and development.
- Led large cross-functional user experience teams (200+) working on multiple product lines.
- Built the foundational pieces of process and structure for a global user experience team with the demonstrated ability to develop scalable frameworks to solve complex business issues.
- Experience building high-performance practices that enhance productivity.
- Excellent analytical skills to leverage data into an understandable format for decision-making.
- Ability to balance the demands of supporting a global team in multiple time zones and engaging appropriately.
- Model VMware's EPIC2 values: Execution, Passion, Integrity, Customers, Community, and inspire and drive a high performing, diverse, and inclusive team.
- Strong influencing skills and ability to work effectively across organizational boundaries.
- Execution & results oriented.
- Enjoys being challenged and stretched and is focused on continuous professional development and career progression.
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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