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Primary Health Solutions jobs - 186 jobs

  • CX QA Specialist (Remote)

    Primary.Health 4.1company rating

    Primary.Health job in San Francisco, CA or remote

    Primary.Health is the engine behind your COVID-19 testing and vaccination programs. Our web-based platform provides government agencies, schools, healthcare facilities, and community based organizations the ability to quickly register participants, schedule appointments, arrange for easy onsite check-in and check-out, and exchange data between labs and state databases, easing the reporting process. JOB TITLE: CX QA Specialist REPORTING TO: Technical Program Manager JOB TYPE: Full-time LOCATION: Remote JOB SCOPE: At Primary, we believe in tackling hard problems together as a team, with strong values around collaboration, accountability, and transparency while assisting participants in getting tested and vaccinated. CX QA Specialist is responsible for assessing the performance quality of CX Support Specialists and ensuring a full understanding and implementation of company processes. The QA Specialist reports to the CX Lead, Quality Assurance. They'll monitor everything pertaining to quality with CX calls and emails in the Support Specialists files and provide their feedback which will roll up to the Team Leads and CX Management. They'll monitor inbound and outbound calls and emails to ensure accuracy and compliance guidelines are followed. They'll work closely with the CX Lead, Quality Assurance, Team Leads and management to ensure professionalism, competence, and capability. The ideal candidate pays close attention to detail, is organized and has strong written and verbal communication skills. A proficiency with using Google Workspace apps (G Suite) and Chrome browser is ideal. The ideal candidate is detailed-oriented and organized. Is able to openly communicate with the CX team and Management. MAJOR JOB DUTIES: Monitor inbound and outbound inquiries (phone and email) to ensure accuracy and quality and is in accordance with company policies and procedures. Ensure full participation and engagement in all company-related events and commitments. Provide constructive feedback via QA form to CX leads so they can relay to CX Customer Support Specialists to further improve their skills, understanding, and knowledge. Stays up to date with changes and new client processes and guidelines. Act as a liaison between Team Leads and CX Support Team. Contribute to team culture in a positive manner and foster a healthy and comfortable work environment. Informs CX Lead, Quality Assurance and Management when an agent is on their final warning and assists with next steps such which can lead up to termination. QUALIFICATIONS: Pays attention to detail and is able to assist with processes, and documentation. Sets a good example to CX agents and Team Leads. Able to monitor according to QA guidelines and provide detailed notes and feedback on all CX Support Specialists. Excellent written and typing skills. Proficient with Google suite. Tech savvy with knowledge of telephone equipment and relevant computer programs such as Zendesk, Kustomer, Ujet and/ or other call center and ticketing software. Primary embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $70k-97k yearly est. 60d+ ago
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  • Clinical Recruiter

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Hamilton, OH

    Schedule: Full-Time / Exempt This role is 100% on site in Hamilton, Ohio 45011. Minimum 2-3 years of healthcare recruiting experience required, preferably recruiting with FQHC experience for clinical positions (Medical Assistants, LPNs, RNs, Dental Assistants and Dental Hygienists). Why You'll Love Working Here Join Primary Health Solutions (PHS) - a community-based, non-profit healthcare organization serving Southwest Ohio. We're dedicated to improving lives through Primary Care, Women's Health, Behavioral Health, Dental, and Vision services. We believe in helping our employees grow and thrive while serving with purpose. Perks & Benefits: Retirement Plan - 3% Employer Contribution + Employer Match ? Employer-Paid Life Insurance Medical, Dental, and Vision Coverage Generous Paid Time Off Corporate Discounts & Wellness Program About the Role As a Clinical Recruiter, you'll play a vital role in building strong care teams that serve our community. You'll manage full-cycle recruitment for clinical roles such as Medical Assistants, LPNs, RNs, Dental Assistants, and Dental Hygienists. You'll partner closely with clinical leadership to identify staffing needs, attract top candidates, and deliver a seamless hiring experience. A Day in the Life of a Clinical Recruiter: Talent Acquisition (90%) Lead full-cycle recruitment for a variety of clinical positions, including Medical Assistants, LPNs, RNs, Dental Assistants, and Dental Hygienists. Partner with clinical leadership to understand staffing needs, job requirements, and desired candidate profiles. Develop and execute recruitment strategies to attract and retain top clinical talent, including posting jobs, sourcing candidates, prescreening, interviewing, conducting references, extending offers, and coordinating pre-hire steps. Build and maintain a strong pipeline of qualified clinical professionals through proactive outreach, networking, and relationship-building. Attend and coordinate career fairs, school visits, and community hiring events to promote PHS as an employer of choice. Ensure compliance with all healthcare hiring regulations, credentialing requirements, and organizational policies throughout the hiring process. Utilize the HRIS and Applicant Tracking System (ATS) for job postings, candidate management, and reporting. Monitor recruitment metrics to assess effectiveness and continuously improve hiring processes. Employee Engagement & Retention (5%) Support initiatives that enhance clinical staff engagement and retention, such as mentorship programs and recognition efforts. Partner with managers to identify opportunities to improve the clinical employee experience and reduce turnover. Assist in designing and implementing staff surveys or stay interviews to measure satisfaction and identify improvement areas. Onboarding & HR Support (5%) Conduct and support onboarding activities for clinical new hires, ensuring a smooth transition into the organization. Process and maintain background checks, I-9s, credentials, and employee records for all new clinical hires. Collaborate with HR and clinical leadership to ensure all new employees meet credentialing, licensure, and compliance standards. Contribute to continuous improvement of recruitment and onboarding workflows, recommending new approaches and best practices. Core Competencies Customer Service: Dedicated to building strong relationships and meeting the needs of both candidates and hiring managers. Communication: Strong verbal and written communication with the ability to connect effectively with a diverse range of candidates and colleagues. Dependability: Follows through on commitments, manages time effectively, and adapts to changing priorities. Quality: Committed to accuracy, compliance, and maintaining a high standard of professionalism in all recruitment activities. Productivity: Prioritizes efficiently, meets deadlines, and maintains a steady workflow in a fast-paced healthcare environment. Requirements What You'll Do Source, screen, interview, and onboard qualified clinical candidates Build and maintain pipelines through proactive sourcing and relationship-building Partner with schools, community programs, and job fairs to strengthen outreach Use the ATS/HRIS to manage candidate flow and ensure hiring compliance Support onboarding and retention initiatives for new clinical staff What We're Looking For 2-3 years of healthcare recruiting experience required Experience recruiting for clinical positions strongly preferred Experience with Paylocity strongly preferred Excellent communication and organizational skills Ability to manage multiple priorities in a fast-paced environment Passion for connecting great people with meaningful work Our Values: RISE Respect | Innovate | Stewardship | Excellence Join us in making a difference where it matters most - in the lives of those we serve. Apply today to become part of a mission-driven team at Primary Health Solutions!
    $40k-54k yearly est. 60d+ ago
  • Physician - Family Medicine, Private Practice

    Community Health Care, Inc. 4.2company rating

    Akron, OH job

    We are seeking a compassionate, board-certified Family Physician to join our private, community-focused and patient-centered practice. This position offers a collaborative work environment with a Monday-Friday schedule, outpatient on-call hours, and a strong emphasis on work-life balance and professional autonomy. Role Requirements/Responsibilities Provide full-spectrum primary care to patients of all ages Manage both acute and chronic conditions while emphasizing prevention, wellness, and long-term patient relationships This role offers a highly collaborative team-based environment, where physicians work closely with nurse practitioners and physician assistants to deliver coordinated, high-quality care Conducting exams Diagnosing and treating illnesses Providing preventative care and lifestyle counseling Coordinating care with specialists Maintaining accurate EHR documentation Contributing to quality improvement initiatives in a value-based care model Qualifications of Position Board certified in Family Medicine Valid state medical license in good standing DEA registration
    $166k-229k yearly est. 3d ago
  • Regional Director of Business Development -Ohio

    Acadia Healthcare Inc. 4.0company rating

    Columbus, OH job

    Regional Director of Business Development - Ohio Market Lead growth. Strengthen partnerships. Make a meaningful impact in behavioral health across Ohio. Acadia Healthcare is seeking a dynamic Regional Director of Business Development to lead growth initiatives across the Ohio market. This leader will oversee Business Development teams, drive strategic census and payer mix goals, and build influential relationships with referral partners throughout the region. The selected candidate will have an on-site office at Ohio Hospital for Psychiatry in Columbus, OH. What We Offer * Competitive base salary (based on experience and Ohio market conditions) * Annual discretionary bonus opportunity * Generous PTO, paid holidays, and work-life balance * Comprehensive benefits including medical, dental, vision, and 401(k) with company match * Career advancement opportunities across Acadia's nationwide network of 250+ facilities * Mission-driven culture focused on improving lives and supporting communities What You'll Do * Lead strategic growth for multiple Ohio facilities, driving census, admissions, and payer mix performance. * Manage, coach, and develop Business Development Directors and Managers. * Build strong referral relationships with physicians, hospitals, discharge planners, and community partners. * Use market and payer data to prioritize focus counties and identify new business opportunities. * Partner closely with intake, admissions, and hospital leadership to address barriers to admissions. * Represent Acadia in the Ohio behavioral health community to enhance brand presence and strengthen partnerships. What We're Looking For * Bachelor's degree required; Master's preferred. * 5+ years of healthcare business development experience (behavioral health strongly preferred). * Proven ability to lead teams and deliver growth results. * Exceptional relationship-building and communication skills. * Strong organization, adaptability, and comfort working in a fast-paced multi-facility environment. * Ability to travel regionally across Ohio. Why Join Acadia At Acadia Healthcare, we are driven by our mission to be the undisputed leader in behavioral healthcare-delivering hope, healing, and recovery for those we serve. As part of our team, you'll have the opportunity to make a tangible impact across communities while working in a collaborative and purpose-driven environment. Apply Today If you're passionate about building meaningful partnerships that expand access to behavioral health care and strengthen community-based support systems, we invite you to apply today. Acadia Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AHCORP #LI-JR1 #LI-onsite
    $77k-135k yearly est. 22d ago
  • Front Desk Receptionist

    Acadia Healthcare Inc. 4.0company rating

    Columbus, OH job

    We are looking to add a pleasant, well-mannered and experienced Front Desk Receptionist to our team on a PRN Basis! The candidate should be available days or evenings, including weekends, on an on-call basis. Ohio Hospital for Psychiatry is centrally located in Columbus, Ohio receiving referrals from all around the state. We are a 130-bed private, free-standing behavioral health facility that provides a continuum of services for adults and senior adults including crisis stabilization, medication management, group therapy, case management, and 24-hour nursing care in a safe and secure environment that is conducive to healing and recovery. OHP consists of five separate and distinct units, including: Geriatric, Adult Behavioral, Intensive Care, Dual Diagnosis & Intensive Outpatient. We are looking to add a pleasant, well-mannered and experienced Front Desk Receptionist to our team on a PRN Basis! The candidate should be available on an on-call basis, and some Friday evenings, and day or evening on Saturday and Sunday. Ohio Hospital for Psychiatry is centrally located in Columbus, Ohio receiving referrals from all around the state. We are a 130-bed private, free-standing behavioral health facility that provides a continuum of services for adults and senior adults including crisis stabilization, medication management, group therapy, case management, and 24-hour nursing care in a safe and secure environment that is conducive to healing and recovery. OHP consists of five separate and distinct units, including: Geriatric, Adult Behavioral, Intensive Care, Dual Diagnosis & Intensive Outpatient. PURPOSE STATEMENT: Perform general clerical duties in accordance with the office procedures of the facility. ESSENTIAL FUNCTIONS: * Responsible for handling front office reception and general administrative duties. * Serves visitors, vendors and other outside guests by greeting, welcoming and directing them appropriately. * Notify facility personnel of visitor's arrival. * Maintain security by following established procedures including monitoring guest logbook and issuing visitor badges, if required. * Keep track of inventory and work with supply vendors to ensure a well-stocked office. * Answer and transfer telephone calls or take messages. * Handle facility inquiries and provide general information. * Sort and deliver incoming mail and send outgoing mail. * Copy, file and update paper and electronic documents. OTHER FUNCTIONS: * Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: * High School diploma or equivalent required. LICENSES/DESIGNATIONS/CERTIFICATIONS: * Not Applicable BENEFITS: Ohio Hospital provides a comprehensive package of benefits for our staff working 30+ hours / week. Current benefits include: * Competitive hourly rates with shift differentials available * Medical, dental, and vision insurance * Acadia Healthcare 401(k) plan * Excellent training programs * Professional growth opportunities that are second to none in the industry - Join a team with defined career paths and a national family of hospitals and facilities! TRAINING AND ORIENTATION (optional) Ohio Hospital is committed to training and safety. All new staff will attend a 4-day hospital-wide orientation before spending additional time training within your unit. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. null
    $22k-26k yearly est. 43d ago
  • Transition of Care Coordinator

    Community Health Care 4.2company rating

    Canal Fulton, OH job

    Full-time Description JOIN OUR TEAM! Community Health Care is a privately owned corporation that has a 39-year history of providing our patients with the highest quality of innovative, comprehensive health care, and health care services, that are compassionate, support, personal, convenient, and cost effective. We are actively engaged in the communities that we serve and strive to recruit the finest staff possible, giving maximum support and encouragement to foster growth and pride in the organization. Community Health Care Canal Fulton is looking for an in-office Transition of Care Coordinator (LPN) with a passion for helping others by coordinating patient transitions of care from an inpatient setting to improve patient care and outcomes. Our office is energetic, team oriented, and dedicated to providing excellent patient-centered care. If you would like to work for an established medical practice that values both patients and employees, please apply today! Responsibilities: Patient care Conduct post-discharge patient interview via phone Assess and identify patient needs post-discharge Reconcile medication list post-discharge Coordinate patient care such as home care or medical equipment Work collaboratively with hospital-based transition of care nurses and staff Act as patient advocate Organizational tasks Identify patients who have had a transition of care Contact patients within 48 hours of inpatient discharge or within 7 days of Emergency Room visit Follow patient course of stay while in Skilled Nursing Facility until discharge to home Retrieve patient records from multiple hospital systems, review records, update patient chart Concurrent documentation in telephone encounters in patient chart Refer patients to long-term care management when appropriate Requirements: Education: Licensed Practical Nurse (LPN) Specialized knowledge: comprehensive knowledge of area hospital systems and skilled nursing facilities; medication reconciliation; ability to work in multiple Electronic Health Record platforms Skills: clinical decision making; critical thinking for individualized patient care; ability to teach others, including patients, peers, and staff Abilities: self-motivated; strong verbal and written communication skills; flexible; teamwork within individual offices and care management team In office setting Benefits: Medical insurance 401(k) and Roth 401(k) 401(k) employer match Dental insurance Term Life Insurance Vision insurance Wellness benefits Paid time off Personal days Short term disability Long Term disability Paid holidays Employee assistance program Travel assistance program
    $37k-49k yearly est. 27d ago
  • Professional Medical Biller

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Hamilton, OH

    Job DescriptionDescription: JOB TITLE: Medical Certified Professional Biller DEPARTMENT: Administration - Finance - Revenue Cycle Management REPORTS TO: Director of Revenue Cycle Management STATUS: Non-exempt SUMMARY: Responsible for entering and coding patient services into computer system and ensuring encounters transfer properly for submission to insurance payers. Sorts and files paperwork, handles insurance claims, and performs collections/refund duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Collect, post, and manage patient account payments. Submit claims to insurance payers. Review delinquent accounts and call for collection purposes. Collect unpaid claims and clear up discrepancies Process refund requests to patients and insurance payers. Maintain strict patient confidentiality and information security. Sort and file paperwork. Ensure healthcare facilities are reimbursed for all procedures. Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding. Know and understand several different coding systems, including ICD-10-CM, ICD-10-PCS, CPT, Level 1 HCPCS and Level 2 HCPCS. Use computers / billing software to prepare and transmit claims. Follow up to see if a claim is accepted or denied. Investigate rejected claim to see why denial was issued. Investigate insurance fraud and report if found. Verify coverage and eligibility for medical services. Communicate with medical providers, patients, and insurance payers. Review patient accounts and correct any missing or inaccurate information. Use billing software to prepare and transmit claims. Investigate and appeal claims that were denied. Complete data entry to update spreadsheets and reports. Adapt to updates and changes in billing software. Review patient information and translate services into correct codes. Input medical data into patient account systems. Assist with training Medical office staff on billing/coding updates SUPERVISORY RESPONSIBILITIES: This job has no direct reports. Requirements: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED SKILLS: Knowledgeable and experienced with Medical Terminology Multitask oriented, organizational and team skills Proficiency with computers, Microsoft Office 360 (Outlook, Word & Excel), Adobe and medical billing software Knowledge of unfair debt collection practices and insurance guidelines Understanding of primary code classifications: ICD-10-CM, ICD-10-PCS, CPT and HCPCS Communication skills with patients/healthcare companies Basic accounting and bookkeeping practices EDUCATION AND/OR EXPERIENCE: Certified Professional Biller (CPC) certificate in medical billing field or 3+ years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS: To perform this job successfully, an individual should have the ability to gain knowledge of the Practice Management System, NextGen software, Microsoft Office Suite, and Accounting software. CERTIFICATES, LICENSES, REGISTRATIONS: Medical Billing and Coding Certification OTHER SKILLS, KNOWLEDGE AND ABILITIES: Ability to speak Spanish helpful. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
    $33k-41k yearly est. 15d ago
  • Integrated Behavioral Health Provider (LISW, LSW, LPC, LPCC)

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Dayton, OH

    JOB TITLE: Behavioral Health Provider DEPARTMENT: Health Center REPORTS TO: CCO STATUS: Exempt The Behavioral Health Provider (BHP) provides continuing, comprehensive behavioral health treatment and medical support to the patients of Primary Health Solutions. All duties are performed with specific focus on providing culturally competent health care to the underserved. Acts as the advocate for improving health care quality and access for all populations. ESSENTIAL DUTIES AND RESPONSIBILITIES: This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. CLINICAL DUTIES: Provides clinical services for referred patients in school and/or clinic settings; Offers consultation to area schools and agencies; Provides treatment and/or care coordination of mental health issues Conduct clinical assessment Develop and implement integrated wellness plan consistent with principles of client self-management; Facilitate behavioral interventions; Crisis interventions; Collaborate with agency staff and community service providers to coordinate referrals and delivery of services; and complete discharge plans. Provides training skills and patient education strategies and develops specific behavioral change plans for patients and behavioral health protocols. MEDICAL ADMINISTRATIVE DUTIES: Maintains complete medical records, including history, physical exams, and telephone message summaries. Completes appropriate progress notes in each assigned work area plus other special patient forms. Completes appropriate correspondence, phone calls and letters to patients and referring physicians. Participates in health collaborative / health improvement activities. ADMINISTRATIVE DUTIES: Carries out medical administrative functions necessary for quality patient care and compliance with accreditation requirements. Participates in committee activities and chart reviews. May participate in Quality Improvement and Risk Management activities and committee work in assigned areas. Attends Department/Center meetings as assigned. SUPERVISORY RESPONSIBILITIES: This position has no direct reports. Requirements Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Master Degree in Social Work or Clinical Mental Health Counseling required. Must have graduated from an approved social work or counseling program. Two years experience (preferred) working with indigent populations and community based programs. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual (Spanish) preferred. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS: To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, Internet, and Intranet. CERTIFICATES, LICENSES, REGISTRATIONS: Must be licensed by the State of Ohio Board of Counselors, Social Workers, and Marriage and Family Therapists (CSWMFT) LSW, LISW, LPC, or LPCC. OTHER SKILLS, KNOWLEDGE AND ABILITIES: Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities leadership experience. Demonstrated program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrated understanding and appreciation for diverse cultures. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
    $30k-38k yearly est. 60d+ ago
  • Assistant Director of Admissions - Acute

    Acadia Healthcare Inc. 4.0company rating

    Columbus, OH job

    Mount Carmel Behavioral Health is currently seeking a dynamic and compassionate Assistant Director of Admissions to join our team and direct the facility admissions activities by driving the admissions process, developing, implementing and maintaining revenue-generating strategies. Salary Range: $52,000-$67,000 per year Mount Carmel Behavioral Health, a joint partnership between Acadia Healthcare, is an 80-bed hospital that provides acute inpatient and outpatient care for adult men and women, age 18 and above, who have been experiencing mental or behavioral health challenges. We also offer focused care for individuals whose primary psychiatric diagnosis is accompanied by co-occurring addiction. ESSENTIAL FUNCTIONS: * Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team. * Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment. * Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility. * Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census. * Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services. * Perform follow-up communication functions and generate recommendations for organizational leadership. * Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services. * Serve as a clinical liaison with referral sources. * Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives. * Ensure that the department is up to date on and compliant with new laws and regulations. * Train and supervise staff. * For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department. * Prioritization of potential admissions, considering patient needs and the facility's capability and capacity to meet that needs in the most appropriate manner. * Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients. * Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members. * Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions. * Participate in staff training by serving as a preceptor for new admission team employees. * Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. OTHER FUNCTIONS: * Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: * Bachelor's degree in a social services field is required. * Master's degree in a social services field or RN preferred. * Two or more years' experience in a healthcare admissions role is preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: * May require licensure by the state for this position. * CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). * First aid may be required based on state or facility. ADDITIONAL REGULATORY REQUIREMENTS: While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. MTCAR
    $52k-67k yearly 7d ago
  • Admissions Specialist- Specialty

    Acadia Healthcare 4.0company rating

    Remote or Hollywood, FL job

    100% Remote “Work from Home” Opportunity 5 days a week, at least one weekend day PURPOSE STATEMENT: As one of the nation's leaders in treating individuals with co-occurring mood, addiction, eating disorders and trauma, Acadia Healthcare places a strong emphasis on our admissions and inside sales functions to allow us to help every possible person in need. To this end, Acadia Healthcare is currently interested in hearing from dynamic candidates with proven track record of hitting sales goals, closing skills, prospecting skills who may be a fit for the Admissions Specialist position. The Admissions Specialist will be primarily responsible for converting inquiries into scheduled admissions at our Acadia facilities, and maintaining communications between the organization, referral source, patient and family. ESSENTIAL FUNCTIONS: Support multiple facilities' admissions functions within a given region in an effort to promptly assist clients and their family's seeking treatment. Review prospective admissions against approved admission criteria, policies, and procedures. Initiate contact to gather required clinical and demographic data from patient and other sources. Respond promptly to inquiry calls. Schedule assessments. Assist prospective patients and significant others in seeking treatment. Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission. Coordinate with referral sources. Responsible for maintaining all the documentation involved with the admissions process. OTHER FUNCTIONS: Perform other functions and task as assigned STANDARD EXPECTATIONS: Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team. Develops constructive and cooperative working relationships with others and maintains them over time. Encourages and builds mutual trust, respect, and cooperation among team members. Maintains regular and predictable attendance. Conscientious, highly organized and able to prioritize multiple tasks when busy. Ability to work well under pressure and in crisis situations. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: College degree preferred Two years' experience in healthcare admissions, preferably in the mental health or substance use field, or related experience preferred LICENSES/DESIGNATIONS/CERTIFICATIONS: Registered, Certified or Licensed Addictions Counselor a plus Employee Perks Ability to work 100% remotely Competitive wage Strong incentive bonus plan Tuition reimbursement program Full benefits package including Health/Dental/Eye/Life Insurance; FSA & Dependent Care FSA; 401K and EAP services Opportunity to work with a team of enthusiastic individuals who collaborate well together. Acadia is a leading provider of behavioral healthcare services in the United States and Puerto Rico, operating 253 treatment facilities across 38 states. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHCORP #LI-TB1 Not ready to apply? Connect with us for general consideration.
    $23k-32k yearly est. Auto-Apply 7d ago
  • CX Support Specialist (Remote)

    Primary.Health 4.1company rating

    Primary.Health job in San Francisco, CA or remote

    Primary.Health is the engine behind your COVID-19 testing and vaccination programs. Our web-based platform provides government agencies, schools, healthcare facilities, and community based organizations the ability to quickly register participants, schedule appointments, arrange for easy onsite check-in and check-out, and exchange data between labs and state databases, easing the reporting process. JOB TITLE: CX Support Specialist, I REPORTING TO: Technical Program Manager JOB TYPE: Full-time LOCATION: Remote JOB SCOPE: At Primary, we believe in tackling hard problems together as a team, with strong values around collaboration, accountability, and transparency while assisting participants in getting tested and vaccinated. Primary Health is looking for individuals to help support mass COVID-19 testing and vaccinations occurring throughout the country. The role requires someone with baseline knowledge of healthcare delivery and web technology proficiency. This would include email and phone support via Zendesk and Kustomer. A proficiency with using Google Workspace apps (G Suite) and Chrome browser is ideal. Most support tasks will include helping participants register for testing appointments, providing basic information, and assisting patients with accessing their results via the online portal. This role is full time for ongoing work with Primary's CX Support Team. Our main Support hours are 7am-7pm Pacific Time Mon-Sun. We have two different shift options. Shift 1 is 7 am-4 pm PST or Shift 2 is 10 am-7 pm, Monday-Sunday. It's required to work a Saturday or Sunday weekend shift once a week. We're seeking a commitment of 40 hours/week and are looking for team members bilingual in Spanish as well. MAJOR JOB DUTIES: Handles incoming support calls for patients needing Covid testing or vaccinations. Most support tasks will include helping patients register for testing appointments, providing basic information, confirming appointments, and assisting patients with accessing their results via the online portal. Responsible for adhering to CX Policies and Procedures and discipline system. Escalate issues with registering and scheduling (unknown cancellations) to Tier II Support Specialists. Focuses on quality, performance and KPI's to be successful. Participates in support syncs. Stays up to date and well informed with Covid rules and processes for various clients. QUALIFICATIONS: Experience with customer service and answering calls in a call center environment. Must have clear communication skills and typing skills. Can communicate empathetically and enjoys helping people. Tech savvy with knowledge of computer programs such as Zendesk, Kustomer, Ujet and/ or other call center and ticketing software. A proficiency with using Google Workspace apps (G Suite) and Chrome browser is ideal. Ability to work under pressure and in a continuously changing environment. Has open communication with assigned Team Lead and management. Primary embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $40k-50k yearly est. 60d+ ago
  • Patient Billing Representative

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Hamilton, OH

    Description: Patient Billing Representative Department: Admin Reports To: Director of Revenue Cycle FLSA Classification: Non-Exempt Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Patient Billing Representative The Patient Billing Representative is the primary team member in RCM who handles patient billing inquiries via multiple channels such as phone calls/voicemails, Teams messages and patient portal messages within NextGen. The Patient Billing Representative works closely with the Patient Billing Liaison on self-pay related tasks and projects such as review of patient credits and account clean-ups. This role requires strong communication, attention to detail, and knowledge of billing processes across all specialties. A Day in the Life · Resolution of patient billing inquiries/calls · Monitor and return patient voicemails · Review of self-pay accounts and balances · Review/apply/reallocate unapplied credits · Review of patient credit balances · Patient refund requests and posting · Performs all other duties and tasks as assigned Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements: Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience 5+ years of experience in medical billing and NextGen required Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual preferred. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations Medical Billing & Coding Certification preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $31k-36k yearly est. 15d ago
  • WIC Dietitian

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Middletown, OH

    Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence WIC Nutritionist / Registered Dietitian Summary Responsible for the planning, implementation and evaluation of nutrition education services as part of the certification process. Provides counseling and develops a nutrition care plan based on the assessment of information obtained in the dietary interview in conjunction with information obtained from health histories, food frequencies, hematological measurements and growth measurements. A Day in the Life This reflects management's assignment of essential functions. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. Customer Service: · Obtains and assesses health history information, dietary intake, anthropometric and blood work data from WIC participants or guardians and determines nutritional and/or medical risks for program enrollment. · Provides individualized nutrition counseling and prescribes food packages appropriate for the needs of the participant. · Documents appropriate risk codes, food packages and care plan information in the participant charts and WIC computer system. · Determines type, frequency, and topic of mid-certification nutrition education contacts for each participant. Provides this education activity in either a group or individual setting. · Implements the project's High Risk Plan to ensure appropriate service delivery and referral to participants with greatest need. Participates in the development and implementation of the project's Biennial Nutrition Education Plan. · Provides each prenatal participant with appropriate information about infant feeding choices so that informed decisions can be made prior to the baby's birth. · Refers participants to other health, social or education services when appropriate. Operations: · Develops and maintains nutrition education materials and literature. · Completes, signs, and dates all required documents in a timely manner. · Coordinates with Director in developing and conducting programs and activities to achieve program goals. · Provides WIC outreach as requested. · Travels to other county WIC clinic sites as requested to provide coverage. · Practices in accordance with State WIC policies and procedures as well as in accordance with in accordance with the State Medical Board of Ohio Licensure Law. · Performs all other duties and tasks as assigned. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Requirements Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience ** Graduate degree in Dietetics required - Bachelor Degree in Dietetics accepted if graduated prior to Jan 2024. Registered with the Commission on Dietetic Registration. Licensed with the State Medical Board of Ohio. Experience in public health/community dietetics with emphasis on prenatal and pediatric nutrition. Prior WIC experience preferred. Experience in clinical dietetics desirable. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations Commission on Dietetic Registration and Ohio State Medical Board Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $46k-56k yearly est. 57d ago
  • Medical Assistant or LPN

    Community Health Care 4.2company rating

    Canal Fulton, OH job

    Full-time Description JOIN OUR TEAM! Community Health Care is a privately owned corporation that has a 39-year history of providing our patients with the highest quality of innovative, comprehensive health care, and health care services, that are compassionate, support, personal, convenient, and cost effective. We are actively engaged in the communities that we serve and strive to recruit the finest staff possible, giving maximum support and encouragement to foster growth and pride in the organization. Community Health Care Canal Fulton is looking for Medical Assistants and LPNs with a passion for helping others. Our office is energetic, team oriented, and dedicated to providing excellent patient-centered care. If you would like to work for an established medical practice that values both patients and employees, please apply today! Responsibilities: Complete patient assessments and all associated documentation, including but not limited to obtaining vital signs, verifying patient history and medications, and acquiring the chief complaint Perform various patient procedures including but not limited to injections, EKG's, urinalysis, ear irrigations, and breathing treatments Engage in effective patient follow-up and phone triage Assist in office procedures when necessary Maintains examination rooms Requirements: Medical Assistant or LPN Encompass a strong knowledge of medical office procedures required to use critical thinking skills Effectively communicates with adults and children in manner consistent with their understanding Excellent time management skills and the ability to prioritize tasks Positive teamwork approach Benefits: Excellent Medical insurance 401(k) and Roth 401(k) 401(k) employer match Dental insurance Term Life Insurance Vision insurance Wellness benefits Paid time off Personal days Short term disability Long Term disability Paid holidays Employee assistance program
    $29k-34k yearly est. 1d ago
  • EHR Support Generalist

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Hamilton, OH

    Department: Information Technology Reports To: Director of Information Technology FLSA Classifcation: Exempt Remote or in-person work options available. Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence NextGen Analyst Summary The EHR Support Generalist is part of a collaborative team, responsible in supporting and assisting staff with the Nextgen EHR platform, including monitoring daily issue resolution and support services to staff across the organization. As an EHR Support Generalist you will collaborate with internal teams, including leadership, HR, Clinic Operations, Patient Access, Finance, and other stakeholders to work on projects, address tickets submitted and assist the Nextgen Analyst with projects and necessary support. A Day in the Life User Administration/Support - Respond to end-user inquiries, issues, and requests related to NextGen applications. - Provide timely and effective technical support through various channels, including tickets, emails, and phone calls. - Collaborate with users to understand their needs and challenges, offering solutions and guidance. - Participate and/or assist in end-user training sessions on workflows and best practices. - Assist in creation of new NextGen user accounts and setup. - Assist the Nextgen Analyst with projects dealing with the EHR system. - Provide after-hours support (rotation) on an as needed basis depending on severity of issues. - Provide Tier 1 & Tier 2 support for Nextgen related items. Troubleshooting - Assist in resolving technical issues related to NextGen functionality. - Investigate and analyze system errors and recommend and/or escalate for corrective action to the Nextgen Analyst. Quality Assurance - Perform routine system audits to ensure data accuracy and compliance. - Contribute to testing activities during system upgrades or enhancements. - Work extensively with the Nextgen Analyst on any anomalies or outstanding issues affecting user performance. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using various contexts and formats, including writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information ?ow. Requirements Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Minimum of an associate's degree or minimum 2 years of related experience in IT with the Nextgen EHR system. Must have Nextgen EPM experience. Ability to troubleshoot technical issues and provide effective solutions. Ability to maintain proper time management. Detail-oriented with a commitment to delivering high-quality support. Preferred Certifications: NextGen Certified Professional (NCP) preferred but not required. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain pro?cient knowledge of current practice management systems, electronic medical record, Microsoft Of?ce 365, patient portal, phone systems, text paging, Internet, and Intranet. Other Applicable Requirements Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities and leadership experience. Demonstrates program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrates understanding and appreciation for diverse cultures. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to ?nger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Speci?c vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Afirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $38k-47k yearly est. 60d+ ago
  • Patient Access PSR Manager

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Hamilton, OH

    Description: Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Patient Access PSR Manager Overview The Patient Access PSR Manager is responsible for oversight and optimization of the scheduling, registration, and check-out functions within the PHS clinic environment. This role ensures a streamlined, high-quality patient access experience, drives operational accuracy (demographics, insurance, data capture), supports the revenue cycle by enabling accurate front-end processes, and leads the team toward service, compliance and performance goals. A Day in the Life: Leadership Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances. Understanding the business from the customer's perspective, using key performance indicators to make informed decisions, and ensuring timely decisions that advance the organization. Engaging people through effective communication and building collaborative relationships across the organization. Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable. Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives. Operations & Team Management Lead and manage the day-to-day operations of the patient access team (schedulers, registrars, check-out staff) across clinic sites. Develop, implement and refine standardized workflows for scheduling appointments, patient registration, and check-in/out processes. Ensure all patient demographic, insurance/eligibility, consent, and capture requirements are met at registration to support billing/reimbursement and minimize denials. Oversee appointment scheduling processes: manage triage scheduling requests appropriately, optimize provider/room resources, manage cancellations/reschedules, minimize no-shows, and monitor scheduling KPIs. Collaborate with department level leadership, clinic site staff, revenue cycle, and other departments to ensure operational efficiency with patient access processes and policies Monitor and report key metrics (e.g., registration accuracy rate, schedule fill, patient wait times, collection capture, patient satisfaction scores) and drive improvement initiatives. Ensure compliance with regulatory requirements (HIPAA, state/federal patient access standards, payer policies) and internal policies in all aspects of access operations. Partner with HR and patient access training team to lead staffing, recruitment, training and development of the patient access team; set performance goals, conduct coaching, performance reviews, and manage corrective actions as needed. Act as subject matter expert for patient access systems (EHR scheduling modules, eligibility/insurance verification tools) and partner with IT and revenue cycle teams on system enhancements. Foster a patient-centric culture: ensure timely, courteous, accurate service at check-in and check-out; address patient/family escalations and identify trends for improvement. Participate in cross-functional process improvement initiatives (e.g., Lean, Six Sigma) to enhance access operations, reduce registration delays, and streamline check-out payment collection. Maintain awareness of industry trends, best practices and payer regulations related to patient access, and make recommendations for departmental improvements. Core Competencies Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Supervisory Responsibilities Lead Patient Service Representatives and other patient access staff. Requirements: Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience 3+ years in medical front office, revenue cycle or patient access roles, ideally in a multi-site or FQHC setting. Proficient in developing and maintaining standard work and policies related to Patient Access functions. Proficient in Electronic Health Record software, NextGen experience preferred. 2 years of leadership experience required - or - 5 years of relevant experience within the . Excellent verbal and written communication skills.? Advanced organization skills.? Attention to detail to ensure accuracy.? Familiarity with medical terminology.? Able to work independently and possess strong time management skills.? Excellent problem-solving skills. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations None required for this position. Other Applicable Requirements Ability to speak Spanish desirable. Skill with patients in lower socio-economic sectors of the community. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $32k-42k yearly est. 4d ago
  • Staff Pharmacist

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Oxford, OH

    Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Lead Pharmacy Technician Summary As a Staff Pharmacist, you will be responsible for delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for oversight and operation of all aspects within the pharmacy when you are the pharmacist on duty. A Day in the Life · Patient Safety - ensure safe and effective pharmacy services at the top of your teams and your pharmacy's license. This includes, but is not limited to, ?lling prescriptions, counseling patients on their medication, MTM services, and vaccine administration. · Regulatory Requirements - ensure all board of pharmacy, dea, hrsa, 340B, and other regulatory obligations are practiced routinely by all employees of the pharmacy while you are pharmacist on duty. · Customer Service - ensure our customers receive the very best service and work directly with patients and staff to resolve all customer complaints in a timely manner while you are pharmacist on duty · Personnel Management - ensure all staff are following company policy, procedure, and best practices while you are pharmacists on duty. · Performs all other duties and tasks as assigned. Core Competencies · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. · Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems. · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information ?ow. Requirements Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certi?cates, Licenses, Registrations · Active Pharmacy License in the state of Ohio· Not on the DEA Excluded Parties List· Immunization Certi?cation through an accredited organization (e.g., APhA)· No pending felony charges or convictions for criminal offenses involving controlled substances Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to ?nger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Speci?c vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Af?rmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $84k-108k yearly est. 55d ago
  • Mental Health Therapist (LSW, LPC, or higher)

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Dayton, OH

    Full-time Description Mental Health Therapist - Empower Lives, Make a Difference! Mental Health Therapist Reports To: Director of Integrated Care Status: Exempt About Us: Primary Health Solutions is dedicated to improving health outcomes through integrated care. We serve diverse, underserved communities across Ohio with a focus on physical, mental, and behavioral health. Join our collaborative, multidisciplinary team to make a lasting impact on the lives of individuals and families in need. Position Overview: As a Mental Health Therapist, you will provide essential therapeutic services to children, adolescents, families, and adults in both clinical or school settings. Your focus will be on delivering individualized therapy, conducting mental health assessments, and creating personalized treatment plans to address emotional, behavioral, and mental health challenges. You'll collaborate with educators, parents, and other healthcare professionals to support academic success and emotional well-being for students and patients alike. Schedule: Monday - Friday; no weekends or major holidays. School-Based Therapists - Summers off! Work when the school is open. Compensation: A lot of ways to earn additional compensation! · Base Salary: ranges from $32.18 per hour and higher based upon years of relevant field experience. · Productivity Bonus Program · Stipend Programs o Preceptor for field placement supervision with MSW students. o Signing off on charts for dependently licensed colleagues. o Supervision to colleagues pursuing independent licensure. Additional Perks & Benefits: · Loan Repayment: NHSC loan repayment program · Professional Development Opportunities · Free clinical supervision for provisionally licensed providers working towards independent licensure · CEU reimbursement · Generous paid time off (PTO) and paid major holidays · Medical, dental and vision insurance Requirements Key Responsibilities Provide individual therapy and crisis intervention in clinical or school settings. Conduct comprehensive mental health assessments and develop customized treatment plans. Offer support for emotional well-being and academic/social development in school settings. Work closely with school staff and parents to ensure coordinated care for students. Participate in wellness initiatives, promoting mental health awareness and resilience. Qualifications Education: Master's degree in Social Work or Clinical Mental Health Counseling (required) Licensure: Active Ohio license (LSW, LISW, LPC, or LPCC), or eligible for licensure Experience: At least two years (preferred) working with indigent populations and community-based programs Skills: Strong communication, collaboration, and problem-solving skills; bilingual (Spanish) preferred Physical & Environmental Demands Ability to stand, walk, and use hands for extended periods; occasionally required to lift up to 25 lbs. Work may involve exposure to moderate noise and occasional exposure to fumes, airborne particles, or chemicals. Reasonable accommodation available for individuals with disabilities.
    $32.2 hourly 60d+ ago
  • Director of Behavioral Health

    Primary Health Solutions 4.1company rating

    Primary Health Solutions job in Hamilton, OH

    Our Mission We meet people where they are and partner with them on their journey towards wellness. Our Vision The destination for servant leaders to provide comprehensive and exceptional care. Our Values R - Respect I - Innovation S - Stewardship E - Excellence Director of Clinic Operations Summary The Service Line Director (SLD) provides administrative oversight and supervision of clinic and behavioral health operations leadership at multiple PHS locations who oversee clinic staff and direct day-to-day operations. The SLD oversees programs, processes and resources that align with PHS policies, goals and objectives that include continuous improvement, ensuring standards are met. The SLD is responsible for ensuring delivery of high-quality patient services, promotes an integrated and team-based care models, ensures financial and operational results of areas of oversight. A Day in the Life This reflects management's assignment of essential functions. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time.? Leadership Driving results by taking initiative, managing execution, and focusing on overall performance. Make sound business decisions by understanding the business from multiple stakeholders' perspective, make complex decisions and ensure timely decisions that advance the organization. Engaging people through building collaborative relationships, optimizing diverse talent, and influencing people. Holding oneself accountable by fostering trust, being open by demonstrating self-awareness and self-development, and remaining flexible and adaptable. Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives. Responsibilities: Foster a high-performance culture through effective leadership, training, and performance management, ensuring the team is motivated to provide efficient service delivery and high-quality patient care. Engages staff and providers to promote team building and contribute to the success of the clinic's quality, fiscal, staff and patient experience. Drive strategic initiatives aligned with PHS' long-term vision, focusing on growth opportunities and overall practice performance. Drive consistent daily operational outcomes e.g., patient service productivity, utilization, staff ratios, maximize capacity, wait-time, panel management, resources allocation, etc. Leads and collaborates interdepartmentally to drive successful short-term and long-term projects to successful outcome. Develop and implement operational processes, policies, and procedures with a focus on efficiency and scalability, establishing mechanisms to incorporate best practice findings into standards of practice. Assures standardization of operations aligned with PHS priorities or expectations. Maximize efficiency and productivity through process analysis and interdepartmental collaboration. Consistently meets financial goals through optimizing revenue and implementing cost-control measures, Consistently meets population health quality goals including value-based care contracts with state or federal e.g., Medicare Shared Savings Program (MSSP) and Medicaid Value Based Care (CPC); and Patient Centered Medical Home (PCMH) certification and Uniform Data System (UDS) measures are met in accordance with HRSA. Ensure regulatory and safety compliance through implementation and oversight of best practices in all operations. Prepared and participates effectively in mandatory audits - adheres to quality assurance and regulatory standards from PHS, federal, state, and other agencies, including OSHA, HRSA, PCMH, and ODH. Independently analyze reports and data with action to enhance operational performance. Responds promptly to persistent issues with effective action plans including continuous process improvement to get back on track. Other duties assigned. Core Competencies Understanding the Business: customer focused (patient and staff), financial acumen, business insight, tech savvy Making Complex Decisions: decision quality and manages complexity with competing needs, balancing stakeholders Taking Initiative: action oriented, resourcefulness Managing Execution: directs work, plans and assigns, optimizes work processes Focusing on Performance: ensures accountability, drives results with focus on outcomes Building Collaborative Relationships: collaborates Optimizing Diverse Talent: attracts top talent, retains top talent, develops top talent, values differences Influencing People: communicates effectively, drives engagement, organizational savvy by balancing people and organization with approach, persuades, drives vision and purpose Being Authentic: instills trust Being Open: demonstrates self-awareness, self-development Being Flexible and Adaptable: being resilient and nimble learner Requirements Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Required: 3+ years' experience in behavioral health programs or operations in a leadership role with demonstrated results including previous managerial experience supervising or directing the work of other leaders. Strong provider relations experience. 3+ years' experience working or integrating behavioral health services with medical services is preferred. Preferred: bachelor's or master's degree in health care administration, business administration or related field. Previous experience working with external stakeholders or partners to deliver patient care services. Language Skill Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge to be proficient of current electronic health record, practice management system and Microsoft 365 including Outlook, Excel and Word. Other Applicable Requirements Strong communicator and listener to patients and associates. Strong interpersonal skills (friendly, caring, patient). Strong verbal/written communication skills. Strong organizational skills and attention to detail. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $57k-73k yearly est. 60d+ ago
  • PRN Activity Therapist

    Acadia Healthcare 4.0company rating

    Cincinnati, OH job

    PURPOSE STATEMENT: Plan, direct and implement activity therapy programs as a component of the patient's treatment plan. Responsibilities ESSENTIAL FUNCTIONS: Complete activity assessment through patient observation and patient/family interview, obtaining information on the patient's needs, skills, interests and limitations for the development and implementation of the treatment plan. Plan, organize, direct and implement the activities within the treatment program to facility patient progress with treatment goals. Plan and implement an activities program including but not limited to therapeutic leisure skills and activities, leisure education and leisure awareness. Facilitate and lead activity sessions to improve patient mental and physical well-being. Instruct patients in activities and techniques, such are sports, dance, music, art or relaxation techniques designed to meet their specific needs. Develop treatment plans and implement activity interventions that meet patient needs and interests and helps the patient achieve his/her treatment goals. Engage patients in therapeutic activities, such as exercise, games and community outings. Help patients learn social skills needed to become or remain independent. Modify activities to suit the needs of specific groups. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. OTHER FUNCTIONS: Perform other functions and tasks as assigned. Qualifications EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Bachelor's Degree in Therapeutic Recreation, Recreational Therapy or related field required. Master's degree preferred. Three or more years' experience in recreation in a healthcare setting with knowledge of patient population served by the facility required. Previous experience in recreation in a healthcare setting is preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: Certified Therapeutic Recreation Specialist (CTRS) or currently in the process of obtaining national certification; OR certified in the area of specialty (Art, Dance, Music, etc.) OR clinical professional licensure (LCPC, LPC, etc.) with certification in expressive therapy area required. CPR and de-escalation and restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility requirements. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. AHMKT #LI-GBH #LI-SW1 Not ready to apply? Connect with us for general consideration.
    $33k-53k yearly est. Auto-Apply 15d ago

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Primary Health Solutions may also be known as or be related to BUTLER COUNTY COMMUNITY HEALTH, Primary Health Solutions and Primary.Health.