Support Coordinator jobs at Prime Therapeutics - 337 jobs

An ECM Coordinator supports department staff with administrative tasks related to a member's medical condition(s), department case work, communication with internal and external stakeholders, and manage audits. This role will engage with members to offer support and resources related to their medical condition(s) through Allied Care. ESSENTIAL FUNCTIONS Facilitate reviews, referrals, and outreach for referral-based proprietary strategies as well as engaging with members across Medical Management products Document all engagement accurately and concisely within the Microsoft Customer Relationship Management (CRM) system Manage escalated and time sensitive case management questions received from members, broker relationships, and internal and external Allied stakeholders Collaborate with strategic vendor partners to provide supportive services and support to members Lead and facilitate claims auditing in conjunction with ECM Coordinators. Complete department auditing related to daily tasks to ensure accuracy and identify escalations Identify impactful scenarios through appropriate closing summaries in timely fashion. Share impactful scenarios with the department's leadership team to deliver to internal departments, such as Sales, Operations, and Executive leadership Identifying escalations for department leadership team, as appropriate Other duties as assigned EDUCATION Bachelor's Degree or equivalent work experience, required EXPERIENCE AND SKILLS At least 3-5 years of administrative support experience required. Focus on patient-provider engagement, needs assessments, coordination of care, and or patient treatment adherence within the healthcare or social service industry preferred Understanding of intermittent medical terminology such as CPT, HCPC, and diagnostic codes Understanding of basic benefit plan design terminology such as deductible, out-of-pocket, prescription drugs, physical medicine services, etc. Strong verbal and written communication skills Strong analytical and problem-solving skills COMPETENCIES Communication Customer Focus Accountability Functional/Technical Job Skills PHYSICAL DEMANDS This is a standard desk role - long periods of sitting and working on a computer are required. WORK ENVIROMENT Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Protect Yourself from Hiring Scams Important Notice About Our Hiring Process To keep your experience safe and transparent, please note: All interviews are conducted via video. No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager. If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process. For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems Your security matters to us-thank you for helping us maintain a fair and trustworthy process!

The LTSS Clinical Support Team at BlueCross BlueShield of Tennessee (BCBST) is seeking a Member Support Coordinator to join our growing team. In this role, you will support the CHOICES program by screening program applicants, reviewing and validating documentation for submission into TennCare systems serving as a liaison for DSNP (Dual Special Needs Plan) -related requests and cross training for other tasks as assigned. The position involves significant time spent working at a computer and conducting telephonic outreach with potential members. The primary responsibility is to complete CHOICES applicant screenings, along with other assigned duties, to ensure compliance with established timeframes and CRA requirements. We are seeking candidates who demonstrate a high level of empathy, strong telephonic communication skills, and a genuine passion for helping others. The ideal candidate is detail-oriented, dependable, and motivated by making a meaningful impact on members' lives every day. If this sounds like your next role, please apply! Experience with PERLSS, Agent Workspace, Maximus, Care Advance, CHOICES and TennCare Connect is preferred. This is a non-member-facing position and does not require travel. All candidates must reside in the state of Tennessee. Job Responsibilities Provides an interface for BlueCare internal departments, (UM, Appeals, Population Health, BlueCare plus, etc) and external partners (other MCOs, Division of TennCare, providers, D-SNPs, Maximus, DCS, DIDD) to provide assistance with enrollments, admissions and transitions, NF diversion, discharge planning, Population Health coordination, D-SNP coordination and assisting care coordinators in resolving concerns about service delivery or providers. MSC will research the concern/request in detail utilizing clinical knowledge/expertise and assist in resolving problems, issues, or complying with request. Obtain, review and assess reports including, but not limited to 834 for skilled services, ERC services, Non-members with Authorizations, Expiring Authorizations, Daily Inpatient Census and MIPPA Report. The results of clinical review and/or request for collaboration will then be disseminated to appropriate internal departments or Dual Special Needs Programs. Utilize clinical knowledge and expertise to review Long Term Services and Support (LTSS) requests and required documents, then manage requests to include referrals/screenings, obtaining medical and educational records, enrollment, transitions, discharge planning, Population Health coordination, Dual Special Needs Program (D-SNP) coordination, monitoring for Katie Beckett enrollments, annual reassessments and cost of care, nursing facility and hospital admissions/discharges, Complex Respiratory Care evaluations and ERC authorizations, and disenrollments from LTSS. The Member Support Coordinator is responsible for submitting appropriate completed requests and supporting documents to TennCare PAE and tracking system, TennCare LTSS Operations or Maximus (PASRR, level of care) and monitors for disposition that is then communicated to appropriate personnel. Job Qualifications Education Masters in Social Work (LCSW, LMSW, or LAPSW) OR Registered Nurse (RN) OR Licensed Practical Nurse (LPN) Experience 3 years - Clinical experience required Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) Exceptional time management skills Excellent oral and written communication skills Strong interpersonal and organizational skills Strong analytical skills Adaptive to high pace and changing environment Must possess ability to maintain professional relationships with vendors and other external partners Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Why Saybrus? We strive to help employees lead fulfilling professional lives. Excellence is expected and rewarded. We believe in straightforward communication and encourage employees to share opinions and ideas. Our salaries, incentive awards and comprehensive benefits provide a highly competitive total reward package based on individual and company performance. Many of our employees work from their homes, while others are based in our Hartford, CT headquarters. Job Summary The Client Experience Coordinator serves as the primary liaison between the client and the company throughout the new business and underwriting process. This role is responsible for providing quality updates to the client, answering client questions, and ensuring a clear understanding of each step. The coordinator independently manages cases, resolves vendor issues that may arise, and will collaborate with the client to gather outstanding requirements efficiently to avoid delays. A strong knowledge of the life insurance process, excellent communication skills - both written and verbal -, and a commitment to superior customer service are essential. The Client Experience Coordinator requires professionalism, a service-oriented mindset, and the ability to work collaboratively with internal teams to support the overall success of the account.Job Description Principal Duties and Responsibilities Proactively follow up and provide communication to support client/advisor satisfaction and understanding; ensure the client understands each step in the process while providing superior service support direct to the client. Manage daily workload with emphasis on time management and quality standards. Review and assess requirements, as needed. Serve as a single point of contact with customers. Receive and resolve complex and/or sensitive customer service inquiries, complaints and problems with quality, accuracy, and in a timely manner. Proactively resolve any issues and inquiries. Manage the necessary components for the new business process directly impacting the client. Identifying cases that need special handling. Accept ownership and suggest innovative solutions to meet branch/client needs while undertaking new and different requests. Explore opportunities to add value. Use expertise in life insurance process, customer service, terminology, technology to support and enhance daily operations. Provide continuous scheduled telephone coverage as business needs dictate. Partners with Senior Case Manager to deliver a holistic experience to the branch. Perform other duties as assigned. Knowledge, Skills, and Abilities Knowledge of the life insurance process (permanent and term products), including key impairments Working knowledge of desktop applications such as Outlook, Word, and Excel. Knowledge of Smart Office and Salesforce.com a plus. Critical thinking skills with the ability to identify and troubleshoot problems, and comfort with cases involving a high degree of complexity. Excellent verbal and written communication skills; clear and effective Excellent interpersonal and relationship building skills to interact with internal and external clients. Discretion while managing confidential matters (e.g., medical records) Ability to work independently in a fast-paced, multi-faceted environment while focusing on critical deliverables. Knowledge of HIPAA rules and regulations. Comfortable in a team environment and supportive of corporate change Equal Employment Opportunity Statement We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive. Americans with Disabilities Act (ADA) Statement We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at ****************. Pay Transparency Statement We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request. Background Screening Statement Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

Come join a dynamic, mission driven organization with over 100 years of stability and service. Ovation Communities is looking for a full-time Volunteer Coordinator to join our team and amplify our impact in Milwaukee and surrounding area. In this highly visible role, you will be responsible for managing, leading and growing the volunteer services at Ovation Community. This position is perfect position for a leader who is looking to expand their skillset, enjoys being active in the community and takes pride in partnering with other leaders. The ideal candidate will have an associate or bachelor's degree in hospitality, marketing or related field or have equivalent years of “on the job” training. Ovation Communities is also looking for a leader who is highly organized and comfortable being an ambassador to the region and skilled at building a pipeline of volunteers. This person MUST have a valid drivers license and clean driving history. If you are passionate about volunteer management and enjoy working with seniors, you owe it to yourself to apply today! Don't let this opportunity pass you buy, join the Ovation team and have your voice heard!

We are currently hiring for a Behavioral Health Case Management Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Behavioral Health Case Management Coordinator, care management interventions focus on improving care coordination and reducing the fragmentation of the services the recipients of care often experience, especially when multiple health care providers and different care settings are involved. Taken collectively, care management interventions are intended to enhance client safety, well-being, and quality of life. These interventions carefully consider health care costs through the professional care manager's recommendations of cost-effective and efficient alternatives for care. Thus, effective care management directly and positively impacts the health care delivery system, especially in realizing the goals of the "Triple Aim," which include improving the health outcomes of individuals and populations, enhancing the experience of health care, and reducing the cost of care. The professional care manager performs the primary functions of assessment, planning, facilitation, coordination, monitoring, evaluation, and advocacy. Integral to these functions is collaboration and ongoing communication with the client, client's family or family caregiver, and other health care professionals involved in the client's care. Description Location This position is full-time (40 hours/week) Monday-Friday from 8:00am- 5:00pm and will be hybrid in Columbia, SC. The candidate will be required to report on-site occasionally for trainings, meetings, or other business needs and will be required to conduct member-facing patient visits within South Carolina. Our ideal candidate must reside in the Upstate or Low Country regions of South Carolina. What You'll Do: Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of: intensive assessment/evaluation of condition, at-risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement. Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs. Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members. Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal). Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services. To Qualify for This Position, You'll Need the Following: Required Education: Associates in a job-related field. Degree Equivalency: Graduate of Accredited School of Nursing or 2 years job related work experience. Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedics, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical. Required Skills and Abilities: Working knowledge of word processing software. Knowledge of quality improvement processes and demonstrated ability with these activities. Knowledge of contract language and application. Ability to work independently, prioritize effectively, and make sound decisions. Good judgment skills. Demonstrated customer service, organizational, and presentation skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Demonstrated oral and written communication skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft Office. Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as social worker from the United States and in the state of hire (in Div. 6B) OR, active, unrestricted licensure as counselor, or psychologist from the United States and in the state of hire (in Div. 75 only). For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within 4 years of hire as a Case Manager. We Prefer That You Have the Following: Must have previous Behavioral Health experience. Must have previous experience working directly with Behavioral Health clients. Must have prior Case Management experience. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Job DescriptionDescription: About Us: Allcare Homecare is committed to providing exceptional care and support to individuals in need. We believe in empowering lives through compassion, dedication, and community-driven service. Our team is dedicated to ensuring the highest quality of care for those we serve, and we are looking for a motivated and empathetic Case Coordinator to join our mission. Position Summary: The Case Coordinator is responsible for managing and coordinating care plans, communicating with service providers, and ensuring the well-being of the individuals under our care. This role involves collaboration with medical professionals, families, and internal teams to create and maintain detailed care plans that meet the specific needs of each person served. Key Responsibilities: Develop, implement, and monitor care plans for individuals served, ensuring all medical, social, and emotional needs are addressed. Coordinate with healthcare providers, social workers, and other stakeholders to facilitate comprehensive care. Maintain accurate and up-to-date records, including medical information, service schedules, and care documentation. Communicate regularly with families and guardians to provide updates and address concerns. Ensure compliance with state and federal regulations, as well as company policies. Conduct routine assessments and adjust care plans as necessary based on changes in condition or needs. Support the onboarding and training of staff members as it pertains to care delivery. Participate in audits, quality assurance measures, and continuous improvement initiatives. Qualifications: Bachelor's degree in Social Work, Healthcare Administration, or a related field preferred. (perfered not needed) 2+ years of experience in case management, healthcare, or social services. Strong understanding of care planning, medical terminology, and state regulations. Excellent communication, organizational, and problem-solving skills. Ability to work both independently and collaboratively in a team environment. Proficiency in Microsoft Office Suite and care management software (e.g., Axis Care). Requirements: CPR FIRST AID Live Scan NEG TB TEST WITHIN LAST TWO YEAR

About Us: Allcare Homecare is committed to providing exceptional care and support to individuals in need. We believe in empowering lives through compassion, dedication, and community-driven service. Our team is dedicated to ensuring the highest quality of care for those we serve, and we are looking for a motivated and empathetic Case Coordinator to join our mission. Position Summary: The Case Coordinator is responsible for managing and coordinating care plans, communicating with service providers, and ensuring the well-being of the individuals under our care. This role involves collaboration with medical professionals, families, and internal teams to create and maintain detailed care plans that meet the specific needs of each person served. Key Responsibilities: Develop, implement, and monitor care plans for individuals served, ensuring all medical, social, and emotional needs are addressed. Coordinate with healthcare providers, social workers, and other stakeholders to facilitate comprehensive care. Maintain accurate and up-to-date records, including medical information, service schedules, and care documentation. Communicate regularly with families and guardians to provide updates and address concerns. Ensure compliance with state and federal regulations, as well as company policies. Conduct routine assessments and adjust care plans as necessary based on changes in condition or needs. Support the onboarding and training of staff members as it pertains to care delivery. Participate in audits, quality assurance measures, and continuous improvement initiatives. Qualifications: Bachelor's degree in Social Work, Healthcare Administration, or a related field preferred. (perfered not needed) 2+ years of experience in case management, healthcare, or social services. Strong understanding of care planning, medical terminology, and state regulations. Excellent communication, organizational, and problem-solving skills. Ability to work both independently and collaboratively in a team environment. Proficiency in Microsoft Office Suite and care management software (e.g., Axis Care). Requirements CPR FIRST AID Live Scan NEG TB TEST WITHIN LAST TWO YEAR

Provide for planning, coordination and implementation of comprehensive social services for families and children. Coordinate parent education and involvement programming for families. Develop relationships with community agencies to ensure needed program resources, as well as promote family and child development. Provide resource information to families. Collaborate to develop program resources internally and externally. Must have current physical exam, mantoux tuberculosis screening, and all required background clearances in accordance with local, state, and federal laws. Requirements (Education, Experience, Certification, Knowledge, Skill) At minimum a High School diploma/GED with one-year experience working with children and families must complete and obtain a valid Family/Health Services credential within 18 months of hire. Preferred: Associate degree in Human Services, Social Work, Certified Mental Assistant OR related field and one-year experience working with children and families OR Family/Health Services Development Credential OR equivalent, one (1) year experience working with children and families and active enrollment in an Associate's degree program in Human Service field, Social Work OR Health related field or enrolled in Family/Health Development Credential Program. Must complete and obtain a valid Family/Health Services Credential within 18 months of hire. Must demonstrate strong written, verbal and technology competencies. Must be able to receive and transfer written, oral, and electronic information effectively. Must be able to interact with inter-agency and external personnel, center management staff, families and community service providers. Must be able to work with a culturally diverse staff and client base. Bilingual preferred (English/language of majority of families in program). Position Responsibilities Complete and maintain accurate documentation related to the enrollment process, including eligibility, recruiting, selection, enrollment and attendance (ERSEA). Complete Family Assessment for all assigned families. Develop Individual Family Partnership Agreements based on Family Assessment. Create strong partnership and relationship advocacy activities with families and the community Refer families internally and/or externally to agencies that can meet their needs. Follow up on all referrals in a timely manner. Provide training to parents on functional roles with Parent and Policy Committees. Oversee governance activities. Serve as an advocate for families and children. Complete a minimum of two home visits per program year for all assigned families. Maintain accurate documentation including all family contacts and activities. Enter and monitor the data management system on a regular basis to determine integrity of data entries. Participate in Case Management meetings sharing knowledge of family. Complete and document assigned follow-up from Case Management meetings on appropriate form. Ensure required child health screenings are completed within mandated timeframes. Make referrals and provide follow-up within mandated timeframes per the EPSDT guidelines. Provide guidance on activities recommended by the mental health consultant, IEPs, IFSPs, and / or technical assistance providers. Observe and provide feedback to kitchen, bus, and classroom staff to ensure best nutrition, transportation, health and safety practices are implemented. Provide required monthly reports to Supervisor. Attend and participate in Pre-service and In-Service training and all professional development activities assigned. Implement School Readiness Plan and Objectives. Implement Program Goals and Objectives. Adhere to established Work Plan and update as necessary or directed by Supervisor. Adhere to PathStone's Standards of Conduct and Safety Practices. Assist in the physical maintenance and care of center facility such as sweeping, mopping, sanitizing and garbage disposal. Perform other job-related duties as required or assigned. Working Conditions/Environment Office setting. Must work flexible hours (some evening/weekend). Occasional travel (some overnight). Must be able to work with cleaning products such as bleach and disinfectants. Moderate exposure to disease agents. Includes outdoor work. Position must frequently bend and lift up to 60 pounds. Transportation Requirement Position requires automobile, driver's license and insurance. Last Updated: 08/13/2025 Replaces: N3FSCPC & N3HDSC

Why Saybrus? We strive to help employees lead fulfilling professional lives. Excellence is expected and rewarded. We believe in straightforward communication and encourage employees to share opinions and ideas. Our salaries, incentive awards and comprehensive benefits provide a highly competitive total reward package based on individual and company performance. Many of our employees work from their homes, while others are based in our Hartford, CT headquarters. Job Summary The Client Experience Coordinator serves as the primary liaison between the client and the company throughout the new business and underwriting process. This role is responsible for providing quality updates to the client, answering client questions, and ensuring a clear understanding of each step. The coordinator independently manages cases, resolves vendor issues that may arise, and will collaborate with the client to gather outstanding requirements efficiently to avoid delays. A strong knowledge of the life insurance process, excellent communication skills - both written and verbal -, and a commitment to superior customer service are essential. The Client Experience Coordinator requires professionalism, a service-oriented mindset, and the ability to work collaboratively with internal teams to support the overall success of the account.Job Description Principal Duties and Responsibilities Proactively follow up and provide communication to support client/advisor satisfaction and understanding; ensure the client understands each step in the process while providing superior service support direct to the client. Manage daily workload with emphasis on time management and quality standards. Review and assess requirements, as needed. Serve as a single point of contact with customers. Receive and resolve complex and/or sensitive customer service inquiries, complaints and problems with quality, accuracy, and in a timely manner. Proactively resolve any issues and inquiries. Manage the necessary components for the new business process directly impacting the client. Identifying cases that need special handling. Accept ownership and suggest innovative solutions to meet branch/client needs while undertaking new and different requests. Explore opportunities to add value. Use expertise in life insurance process, customer service, terminology, technology to support and enhance daily operations. Provide continuous scheduled telephone coverage as business needs dictate. Partners with Senior Case Manager to deliver a holistic experience to the branch. Perform other duties as assigned. Knowledge, Skills, and Abilities Knowledge of the life insurance process (permanent and term products), including key impairments Working knowledge of desktop applications such as Outlook, Word, and Excel. Knowledge of Smart Office and Salesforce.com a plus. Critical thinking skills with the ability to identify and troubleshoot problems, and comfort with cases involving a high degree of complexity. Excellent verbal and written communication skills; clear and effective Excellent interpersonal and relationship building skills to interact with internal and external clients. Discretion while managing confidential matters (e.g., medical records) Ability to work independently in a fast-paced, multi-faceted environment while focusing on critical deliverables. Knowledge of HIPAA rules and regulations. Comfortable in a team environment and supportive of corporate change Equal Employment Opportunity Statement We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive. Americans with Disabilities Act (ADA) Statement We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at ****************. Pay Transparency Statement We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request. Background Screening Statement Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

Why Saybrus? We strive to help employees lead fulfilling professional lives. Excellence is expected and rewarded. We believe in straightforward communication and encourage employees to share opinions and ideas. Our salaries, incentive awards and comprehensive benefits provide a highly competitive total reward package based on individual and company performance. Many of our employees work from their homes, while others are based in our Hartford, CT headquarters. Job Summary The Client Experience Coordinator serves as the primary liaison between the client and the company throughout the new business and underwriting process. This role is responsible for providing quality updates to the client, answering client questions, and ensuring a clear understanding of each step. The coordinator independently manages cases, resolves vendor issues that may arise, and will collaborate with the client to gather outstanding requirements efficiently to avoid delays. A strong knowledge of the life insurance process, excellent communication skills - both written and verbal -, and a commitment to superior customer service are essential. The Client Experience Coordinator requires professionalism, a service-oriented mindset, and the ability to work collaboratively with internal teams to support the overall success of the account.Job Description Principal Duties and Responsibilities Proactively follow up and provide communication to support client/advisor satisfaction and understanding; ensure the client understands each step in the process while providing superior service support direct to the client. Manage daily workload with emphasis on time management and quality standards. Review and assess requirements, as needed. Serve as a single point of contact with customers. Receive and resolve complex and/or sensitive customer service inquiries, complaints and problems with quality, accuracy, and in a timely manner. Proactively resolve any issues and inquiries. Manage the necessary components for the new business process directly impacting the client. Identifying cases that need special handling. Accept ownership and suggest innovative solutions to meet branch/client needs while undertaking new and different requests. Explore opportunities to add value. Use expertise in life insurance process, customer service, terminology, technology to support and enhance daily operations. Provide continuous scheduled telephone coverage as business needs dictate. Partners with Senior Case Manager to deliver a holistic experience to the branch. Perform other duties as assigned. Knowledge, Skills, and Abilities Knowledge of the life insurance process (permanent and term products), including key impairments Working knowledge of desktop applications such as Outlook, Word, and Excel. Knowledge of Smart Office and Salesforce.com a plus. Critical thinking skills with the ability to identify and troubleshoot problems, and comfort with cases involving a high degree of complexity. Excellent verbal and written communication skills; clear and effective Excellent interpersonal and relationship building skills to interact with internal and external clients. Discretion while managing confidential matters (e.g., medical records) Ability to work independently in a fast-paced, multi-faceted environment while focusing on critical deliverables. Knowledge of HIPAA rules and regulations. Comfortable in a team environment and supportive of corporate change Equal Employment Opportunity Statement We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive. Americans with Disabilities Act (ADA) Statement We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at ****************. Pay Transparency Statement We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request. Background Screening Statement Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

Ritter Insurance Marketing Harrisburg, PA About Ritter Insurance Marketing Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents. Job Summary Responsible to provide specialized product support to agents and sales staff. Manage agent and carrier relationships within assigned territory. Primary Responsibilities: * Develop and maintain a working knowledge of Under 65 Health products and basic knowledge of each products strength and weaknesses and/or ability to research and access resources which will provide this information. * Develop and maintain a working knowledge of the Under 65 Health market, including enrollment periods, eligibility, and legislative changes. * Provide frequent ongoing support to National, Local and Agency sales to facilitate agent recruitment and development for Under 65 Health products. * Provide recommendations and information on strong products in agent's area * Provide specialized carrier product support * Analyze, interpret, and distribute Under 65 Health territory specific carrier and market updates * Makes targeted outbound calls to agents/agencies offering insurance products within assigned territory to support increasing overall production. * Develop and present marketing content and copy to be used for the recruitment of agents to appoint with ancillary products, including but not limited to agent training webinars, product promotional videos, newsletters, e-mail campaigns and annual Ritter Summits. * Assists with marketing events and meetings such as annual Agent Summits. * Attends carrier trainings, events and webinars as required. * Assists with creation of one-off marketing campaigns, recruiting campaigns, and agent training documents and presentations. * Provides back-up support with distributing inbound email requests from the team general mailbox. * Works effectively with other departments on cross-team projects. * Prepare for and successfully pass the PA Health Insurance Licensing exam within the prescribed timeframe assigned by Manager. * Complete continuing education courses to maintain an active PA Insurance License through employment with Company * Additional responsibilities as assigned by Manager. Primary Skills & Requirements: * High School Diploma or equivalent required. Bachelor's Degree in marketing, sales, or business (preferred). Health insurance license required, either upon hire or within first year of employment. * Basic understanding of insurance and agent relationship. * Knowledge of Sales, Marketing, Contracting, and New Business operations and procedures. * Some experience necessary. If no experience general path is one year as a Support Specialist. * Strong communication skills, especially over the phone. * Strong computer and typing skills. * Strong customer service skills. * Soft sales skills. * Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone. * Some travel required. Benefits Available * Medical/Dental/Vision Insurance * 401(k) Retirement Plan * Paid Holidays * PTO * Community Service PTO * FSA/HSA * Life Insurance * Short-Term and Long-Term Disability About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

************************ Auxiant's Mission Statement and Core Values Mission:An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as an Enrollment Coordinator for Auxiant. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers Essential Functions: Application processing all Enrollments/changes/terminations for current clients Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately Creating ID Cards via requests from members, clients. Auditing ID cards to ensure accuracy Create Certificate of Creditable Coverages when appropriate Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary) Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately Nonessential Functions: Other duties as assigned Education/Qualifications: Excellent written and oral communication skills required; Ability to make verbal presentations Ability to perform in a high pace working environment Ability to multi-tasks multiple processes Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required Ability to learn and effectively use insurance enrollment software Excellent organizational skills and the ability to pay attention to detail required Excellent problem solving and analytical abilities required High school graduation or equivalent required; 1-3 years' experience in insurance services, business administration or related field preferred Experience in health plan enrollment or an insurance or HMO related environment highly desirable Previous customer service experience preferred *Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

************************ Auxiant's Mission Statement and Core Values Mission:An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as an Enrollment Coordinator for Auxiant. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers Essential Functions: Application processing all Enrollments/changes/terminations for current clients Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately Creating ID Cards via requests from members, clients. Auditing ID cards to ensure accuracy Create Certificate of Creditable Coverages when appropriate Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary) Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately Nonessential Functions: Other duties as assigned Education/Qualifications: Excellent written and oral communication skills required; Ability to make verbal presentations Ability to perform in a high pace working environment Ability to multi-tasks multiple processes Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required Ability to learn and effectively use insurance enrollment software Excellent organizational skills and the ability to pay attention to detail required Excellent problem solving and analytical abilities required High school graduation or equivalent required; 1-3 years' experience in insurance services, business administration or related field preferred Experience in health plan enrollment or an insurance or HMO related environment highly desirable Previous customer service experience preferred *Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

************************ Auxiant's Mission Statement and Core Values Mission:An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as an Enrollment Coordinator for Auxiant. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers Essential Functions: Application processing all Enrollments/changes/terminations for current clients Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately Creating ID Cards via requests from members, clients. Auditing ID cards to ensure accuracy Create Certificate of Creditable Coverages when appropriate Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary) Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately Nonessential Functions: Other duties as assigned Education/Qualifications: Excellent written and oral communication skills required; Ability to make verbal presentations Ability to perform in a high pace working environment Ability to multi-tasks multiple processes Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required Ability to learn and effectively use insurance enrollment software Excellent organizational skills and the ability to pay attention to detail required Excellent problem solving and analytical abilities required High school graduation or equivalent required; 1-3 years' experience in insurance services, business administration or related field preferred Experience in health plan enrollment or an insurance or HMO related environment highly desirable Previous customer service experience preferred *Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Company:Marsh McLennan AgencyDescription: Client Coordinator, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Coordinator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Coordinator on the Business Insurance team, you will work directly with the Client Executive / Senior Client Manager / Client Specialist and assist in servicing, growing, and retaining an existing commercial book of business. This includes the ability to manage workload by processing daily servicing tasks. Responsible for assisting the team with the marketing and placement of new & renewal commercial accounts. This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy. Our future colleague. We'd love to meet you if your professional track record includes these skills: Bachelor's degree preferred. Minimum 1-year commercial insurance experience is preferred. Property/Casualty license or ability to attain preferred. Must be a self-starter, be able to work under extreme pressure, multi-task, be detailed and meet deadlines. Ability to work well with people, in a team environment, and to communicate effectively at all levels is required. Excellent verbal and written communication skills and a proven ability to establish relationships at all levels. Flexibility and creativity for developing innovative and customized business solutions. Strong analytical and problem-solving skills. High level of proficiency with Microsoft Office applications to include Excel, Word, PowerPoint, and Outlook preferred. License(s)/Certification(s) Required: MI Property & Casualty Producer's license will be required within 6 months of hire date. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: ********************** Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick: ************************************ ********************************** ******************************************************* Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMABI #LI-Hybrid #MMAUMW

************************ Auxiant's Mission Statement and Core Values Mission:An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as an Enrollment Coordinator for Auxiant. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers Essential Functions: Application processing all Enrollments/changes/terminations for current clients Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately Creating ID Cards via requests from members, clients. Auditing ID cards to ensure accuracy Create Certificate of Creditable Coverages when appropriate Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary) Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately Nonessential Functions: Other duties as assigned Education/Qualifications: Excellent written and oral communication skills required; Ability to make verbal presentations Ability to perform in a high pace working environment Ability to multi-tasks multiple processes Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required Ability to learn and effectively use insurance enrollment software Excellent organizational skills and the ability to pay attention to detail required Excellent problem solving and analytical abilities required High school graduation or equivalent required; 1-3 years' experience in insurance services, business administration or related field preferred Experience in health plan enrollment or an insurance or HMO related environment highly desirable Previous customer service experience preferred *Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

************************ Auxiant's Mission Statement and Core Values Mission:An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as an Enrollment Coordinator for Auxiant. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers Essential Functions: Application processing all Enrollments/changes/terminations for current clients Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately Creating ID Cards via requests from members, clients. Auditing ID cards to ensure accuracy Create Certificate of Creditable Coverages when appropriate Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary) Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately Nonessential Functions: Other duties as assigned Education/Qualifications: Excellent written and oral communication skills required; Ability to make verbal presentations Ability to perform in a high pace working environment Ability to multi-tasks multiple processes Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required Ability to learn and effectively use insurance enrollment software Excellent organizational skills and the ability to pay attention to detail required Excellent problem solving and analytical abilities required High school graduation or equivalent required; 1-3 years' experience in insurance services, business administration or related field preferred Experience in health plan enrollment or an insurance or HMO related environment highly desirable Previous customer service experience preferred *Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Department: Boca Health Marketing Reports to: National Director of Strategic Development Salary: Competitive based on education and experience. Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery. Position Overview We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and alumni teams. The Client Care Coordinator also provides support in AMA prevention and case management tasks such as FMLA and short-term disability processes. Key ResponsibilitiesAftercare & Discharge Planning Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff. Facilitate referrals and placements into outpatient programs, sober living, and recovery housing. Document and communicate all discharge planning details with the treatment team and referral sources. Client Engagement & Support Assist clients in navigating legal, family, or logistical barriers to treatment and recovery. Participate in AMA blocking efforts, providing motivational support and involving family/support systems. Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions. Group Facilitation Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education. Encourage active participation and provide resources for continued care and long-term recovery. Case Management Support Support clients in completing FMLA, short-term disability, and related medical leave documentation. Coordinate with employers, EAPs, and insurance providers to ensure continuity of care. Provide assistance with housing, transportation, and employment resources during the discharge process. Team Coordination & Communication Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination. Actively participate in interdisciplinary team meetings and case conferences. Maintain accurate and timely documentation within the Electronic Health Records (EHR) system. Key Performance Indicators (KPIs) Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement. Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge. AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours. Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys. Requirements Associate's Degree in Psychology, Social Work, Counseling, or related field (required) 1-2 years of experience in behavioral health or substance use treatment setting Familiarity with aftercare planning, FMLA/disability documentation, and case management preferred Strong interpersonal, communication, and documentation skills Ability to work both independently and collaboratively within a multidisciplinary team Knowledge of community resources and treatment continuum Experience using Electronic Health Records (EHR) preferred Group facilitation experience is a plus Benefits Boca Recovery Center offers a comprehensive benefits package, including: Health Insurance Retirement Plans Disability Coverage Paid Time Off Continuing Education & Professional Development Opportunities Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.

Department: Boca Health Marketing Reports to: National Director of Strategic Development Salary: Competitive based on education and experience. Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery. Position Overview We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and alumni teams. The Client Care Coordinator also provides support in AMA prevention and case management tasks such as FMLA and short-term disability processes. Key ResponsibilitiesAftercare & Discharge Planning Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff. Facilitate referrals and placements into outpatient programs, sober living, and recovery housing. Document and communicate all discharge planning details with the treatment team and referral sources. Client Engagement & Support Assist clients in navigating legal, family, or logistical barriers to treatment and recovery. Participate in AMA blocking efforts, providing motivational support and involving family/support systems. Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions. Group Facilitation Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education. Encourage active participation and provide resources for continued care and long-term recovery. Case Management Support Support clients in completing FMLA, short-term disability, and related medical leave documentation. Coordinate with employers, EAPs, and insurance providers to ensure continuity of care. Provide assistance with housing, transportation, and employment resources during the discharge process. Team Coordination & Communication Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination. Actively participate in interdisciplinary team meetings and case conferences. Maintain accurate and timely documentation within the Electronic Health Records (EHR) system. Key Performance Indicators (KPIs) Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement. Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge. AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours. Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys. Requirements Associate's Degree in Psychology, Social Work, Counseling, or related field (required) 1-2 years of experience in behavioral health or substance use treatment setting Familiarity with aftercare planning, FMLA/disability documentation, and case management preferred Strong interpersonal, communication, and documentation skills Ability to work both independently and collaboratively within a multidisciplinary team Knowledge of community resources and treatment continuum Experience using Electronic Health Records (EHR) preferred Group facilitation experience is a plus Benefits Boca Recovery Center offers a comprehensive benefits package, including: Health Insurance Retirement Plans Disability Coverage Paid Time Off Continuing Education & Professional Development Opportunities Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.