Customer Service Agent - BOS Airport
Primeflight job in Boston, MA
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT TODAY! The Customer Service Agent provides exceptional passenger support by assisting with inquiries, check-in, and boarding, ensuring compliance with regulations, resolving concerns, and collaborating with airport teams to deliver a seamless and positive travel experience.
WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE AGENT
* Greet and assist passengers at the airport with check-in, boarding, and general inquiries
* Effectively resolve customer issues and complaints in a professional and timely manner
* Ensure compliance with all airline and airport regulations and procedures
* Provide accurate information on flight schedules, gate assignments, and airport services
* Coordinate with ground staff and crew to ensure a smooth passenger experience
* Exemplify PrimeFlight customer service and safety standards
* Perform any additional duties as assigned by management
WHY WORK FOR PRIMEFLIGHT?
* Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary)
* We are committed to being a leading provider of commercial services within the aviation industry
* Our teams focus on maintaining a positive working environment and treating all team members with respect
* With more than 200 locations across the world, we offer opportunities for career progression
* Enjoy a competitive pay scale
QUALIFICATIONS
* 18 years of age or older
* Eligible to work in the United States
* Communicate effectively in English (reading, writing, speaking)
* One year of customer service experience
* Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
* Effectively communicate with colleagues and clients, both in-person and through electronic means
* Pass a background check and drug screen
* Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
* Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
* Ability to lift up to 70 pounds
* Prolonged standing and walking in an indoor/outdoor environment as applicable
* Must be able to reach with arms and grasp with hands
* Must be able to push, pull
* Must be able to crawl and crouch, at times, in confined tight spaces
* Must be able to bend, stretch, squat, kneel
* Exposure to moderate and at times high noise levels
* Be able to hear and respond to the spoken voice and to audible alarms
* Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
* Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Overnight Aircraft Cleaner- Boston Logan International Airport (BOS)
Primeflight Aviation Services job in Boston, MA
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
*Part-time benefits could vary
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!
Job Description
Our Aircraft Cleaner's primary responsibility is to ensure the cleanliness and sanitation of all aircraft under our care. You will meticulously attend to interior and exterior surfaces, including cabins, lavatories, and windows, using approved cleaning agents and equipment. You will also adhere to strict safety protocols and regulations while maintaining the highest standards of cleanliness to uphold the airline's reputation for excellence in passenger experience. As our Aircraft Cleaner will play a vital role in enhancing the overall appearance and hygiene of the aircraft, contributing to a safe and comfortable travel environment for passengers and crew alike.
WHAT IT'S LIKE TO WORK AS AN AIRCRAFT CLEANER
Clean, wash, and sanitize aircraft cabins including seats, seat pockets, tray tables, and overhead compartments
Ensure galleys are stocked and organized in accordance with airline standards
Remove and dispose of trash and debris from the cabin and galley
Vacuum floors and clean carpets using designated equipment
Wipe down and disinfect aircraft lavatories
Replace headrest covers, blankets, and other consumables as needed
Inspect for any damage or issues within the cabin and report findings to supervisors
Clean cockpit area without interfering with aircraft controls
Replenish lavatory supplies and sanitize surfaces
Follow safety procedures to ensure compliance with health and aviation regulations
You have very strong customer service skills
You have a great attention to detail
You enjoy working with a team or individually to accomplish your tasks
Strong customer service skills
Like to build long term relationships with your customers
Physical activity may include:
Stand and walk for extended periods of time
Ability to lift 70 pounds or more
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
Qualifications
Minimum age of 18 years old
Ability to read, write, speak, and understand the English language, to include documents
Reliable Transportation
High School Diploma or equivalent
Knowledge of cleaning proctices
Comfortable working with computers, mobile devices, and tablets
Ability to pass a drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
Skycap/Porter
Boston, MA job
Meet & greet outbound passengers at terminal entrance; determine service need and check luggage. When possible, direct passengers directly to gate and input checked baggage into baggage system.
QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Previous baggage handling experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Must be able to work outside in all weather conditions if requested. (Some indoor work)
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to read, understand and carry out instructions in English.
4. Ability to work from verbal and written instructions.
5. Ability to communicate in English clearly and concisely verbally and in written form.
6. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
7. Must be able to lift, carry and/or hold up to 75 lbs.
8. Must pass pre-employment and random drug test.
9. Must pass pre-employment background check.
10. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Provides special service (courtesy chair/bags, carts, assistance with carry-on baggage) as requested
2. Provide general information to passengers, give directions and flight information.
3. Meet inbound flights as requested to provide special services to passengers
4. Meet and greet arriving passengers in claim area. Offer assistance in obtaining baggage and ground transportation.
5. Transport checked baggage from one location to the appropriate location. (i.e. baggage conveyor system)
6. Transport oversized pieces of luggage/other checked articles, to large to be sent on conveyor belt, directly to bag room via elevator, upon request of airline ticket counter personnel or when the supervisor deems it is in the best interest of the passengers.
7. Be neat and careful when handling other people's property, especially mobility aids and luggage.
8. Must be familiar with all Government/Client/Airport/Company regulations.
9. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
10. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
11. Attend meetings and in-services as required.
12. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Perform other duties as requested.
Janitorial Agent
Boston, MA job
Responsible for comprehensive cleaning of assigned locations within the airport to client specifications.
MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have a High School Diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 50 lbs.
5. Must pass pre-employment and random drug test.
6. Must pass a pre-employment background check.
7. Must be able to read, write, understand and carry out instructions in English.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Must have good hearing and vision.
11. May be required to work weekends, overnight shifts and holidays.
12. May be exposed to occasional loud noise levels.
ESSENTIAL FUNCTIONS:
1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule.
2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations.
3. Leave notice for supervisor to re-order supply items that are running low.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
8. Attend meetings and in-services as required.
9. Utilize appropriate communications channels and maintain records, reports and files as required.
10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible.
11. Adhere to company policies and procedures and participate in achievement of company objectives.
12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
13. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Protect the property of the Client against loss and damage. Ensure the safety of personnel on the Client's property. Control access to restricted areas.
MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous experience in security, military, public contract preferred.
2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have HS diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 70 lbs.
5. Must have good hearing and vision.
6. May be exposed to occasional loud noise levels.
7. Must pass pre-employment and random drug test.
8. Must pass a pre-employment background check
9. Must be able to read, write, understand and carry out instructions in English.
10. Must be able to verbally direct in English.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
12. May be required to work weekends, overnight shifts and holidays.
ESSENTIAL FUNCTIONS:
1. Prevent unauthorized individuals from gaining access to the guarded area.
2. Patrol area designated by client.
3. Ensure all persons/property entering and leaving he premises are properly authorized.
4. Immediately report any discrepancies, violations, incidents and concerns to the supervisor on duty.
5. Check-in vehicles (where applicable).
6. Never leave post without being properly relieved.
7. Answer telephones in a polite and professional manner.
8. Be able to operate a computer and access systems (where applicable).
9. Complete reports in detail and in a timely manner.
10. Must be familiar with all Governmental/Client/Company regulations.
11. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
12. Project a positive image and respond to inquiries from clients, staff and public in courteous manner.
13. Attend meetings and in-service as required.
14. Utilize appropriate communications channels and maintain records, report and files as required.
15. Must be in proper uniform or business attire as directed by company officials.
16. Identification badges must always be visible.
17. Adhere to company policies and procedures and participate in achievement of company objectives.
18. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
19. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Baggage Handler
Boston, MA job
Provide friendly and welcoming assistance as requested or required to customers wishing to check baggage through automated self-service technologies. Interpret government rules and requirements for domestic and international travel. Serve customers in a caring, efficient, and diplomatic manner.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Must be 18 years of age or older.
4. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to read, understand and carry out instructions in English.
4. Ability to work from verbal and written instructions.
5. Ability to communicate in English clearly and concisely verbally and in written form.
6. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
7. Must be able to lift, carry and/or hold up to 75 lbs.
8. Must pass pre-employment and random drug test.
9. Must pass a Criminal Background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Stand for extended periods of time within the Bag Drop check-in area to listen, comprehend, as questions and evaluate customer needs concerning checked baggage.
2. Comprehend and communicate up-to-date carry-on and checked baggage requirements.
3. Query passengers using FAA mandated security questions.
4. Verify customer identification as required by the FAA/TSA.
5. Visually verify proper placement of bag tags on self-tagged checked baggage.
6. Verify carry-on items meet carrier size requirements.
7. Activate bag tags by using automated electronic scanning device.
8. Verify weight of each checked item and collect baggage fees when applicable.
9. May be required to handle checked bags (lifting, weighing, placing on bag belt, etc.)
10. Affix printed bag tag from assigned podium printers.
11. Change stock in automated printers.
12. Complete required paperwork.
13. Fluency may be required in specific foreign language.
14. Consistently demonstrate welcoming and helpful behaviors throughout the performance of all tasks.
Admin Assistant
Boston, MA job
Job Details EAST BOSTON, MADescription Bilingual Specialist duties and responsibilities
When writing a job description for a Billing Specialist, it is important to specify the main functions of the role. Some of the most important duties and responsibilities required to excel as a Billing Specialist include:
Ensuring any billing process inquires are handled quickly and efficiently
Preparing invoices and forwarding to the appropriate contact or department as required
Monitoring and reviewing outstanding bills and following up with the appropriate internal or external teams to ensure payment is made
Preparing various reports and spreadsheets related to billing and receivables
Working with the finance department to ensure that contract specifications are up-to-date and procedures are followed
Completing any online status reports
High Lift Driver
Boston, MA job
Responsible for operating high lift trucks to transport and load catering supplies, cargo, and other materials to and from aircraft. This position requires a strong focus on safety, efficiency, and adherence to airport and company protocols.
QUALIFICATIONS:
EDUCATION AND EXPERIENCE:
High School diploma or equivalent.
Computer experience preferred.
Previous customer service experience preferred.
Must be 18 years of age or older.
Must have reliable telephone and transportation.
Must have valid driver's license.
PERSONAL AND PHYSICAL REQUIREMENTS:
Treat all information as confidential.
Possess the tact to deal with all levels of situations, client representatives, employees and the public.
Must be able to read, write, understand and carry out instructions in English.
Ability to communicate in English clearly and concisely verbally and in written form.
Must be detail-oriented and perform with minimal supervision.
Must be able to handle multiple situations simultaneously.
Must have excellent radio/telephone skills.
Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
Must be able to do repeated heavy lifting (up to 70 lbs.) for extended periods of time on a regular basis.
Must be able to sit, stand, lift, and/or bend throughout shift.
Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow.
Must pass pre-employment and random drug tests.
Must pass a Criminal Background check.
Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
Must have clear driving record.
PERFORMANCE RESPONSIBILITIES:
Safely operate high lift trucks to load and unload catering supplies, cargo, and other materials to and from aircraft
Adhere to all airport safety regulations and company policies
Actively participate in the company's Safety Management System (SMS)
Ensure proper placement and securement of loads to prevent damage during transport
Conduct pre- and post-operation inspections of equipment to ensure it is in proper working condition
Report any equipment malfunctions or safety hazards to the supervisor immediately
Actively participate in the company's Safety Management System (SMS)
Communicate effectively with ground operations staff, catering personnel, and flight crews to ensure timely and accurate deliveries
Coordinate with other team members to optimize workflow and minimize delays
Maintain accurate records of deliveries, including quantities, destinations, and any discrepancies
Complete required documentation for tracking and reporting purposes.
Provide courteous and professional service to all airport personnel and flight crews.
Address any concerns or issues promptly and escalate to the supervisor when necessary.
Other Duties as Assigned
Aircraft Security Screener
Boston, MA job
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Aircraft Fueler - BOS Airport
Primeflight Aviation Services job in Boston, MA
KEEP AIRCRAFT READY FOR TAKEOFF - NOW HIRING AVIATION FUELERS!
The Aircraft Fueler ensures safe and efficient aircraft refueling by operating fuel trucks, conducting inspections, managing emergencies, maintaining records, and collaborating with airline personnel to support airport safety and operations.
WHAT IT'S LIKE TO WORK AS AN AIRCRAFT FUELER
Maintain accurate records of fueling transactions
Perform daily quality control inspections on equipment, ensuring cleanliness and functionality
Utilize fuel trucks, hydrant carts, and stationary carts to refuel aircrafts
Ensure accurate loading and balancing of fuel
Conduct defueling procedures as required
Exhibit consistent and dependable attendance
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more
(*part-time benefits may vary)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Must have a valid state-issued driver's license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Basic math skills
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
Must be able to reach with arms and grasp with hands
Must be able to push, pull
Must be able to crawl and crouch, at times, in confined tight spaces
Must be able to bend, stretch, squat, kneel
Must be able to climb and work at elevated heights
Exposure to moderate and at times high noise levels
Exposure to Biohazards and/or Chemicals
Exposure to outdoor elements
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Aircraft Cabin Service Lead
Boston, MA job
Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors, and galley stocking per aircraft specifications. Responsible overseeing crew, responding to client and employee needs and addressing any issues with supervisor.
MINIMUM QUALIFICATIONS AT ENTRY:
A. EDUCATION AND EXPERIENCE
1. Previous cleaning or custodial experience preferred.
2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have a valid driver's license.
5. HS diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 50 lbs.
5. Physical exam may be required to confirm above.
6. Must pass pre-employment and random drug test.
7. Must complete a criminal background check.
8. Must be able to read, write, understand and carry out instructions in English.
9. Must be able to verbally direct in English.
10. Must possess the necessary authorization to work in the U.S. from the Immigration and Naturalization Service (INS).
11. 10-20% outside work.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must meet necessary requirements to obtain a security sensitive identification badge.
14. May be required to work weekends, overnight shifts and holidays.
15. May be exposed to occasional loud noise levels.
ESSENTIAL FUNCTIONS:
1. Thorough cleaning of aircraft interiors, including turn and overnight aircraft as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillow cases, add supplies, clean out garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange and rug exchange.
2. Provision aircraft as directed with required ship supplies by aircraft type
3. Leave notice for supervisor to re-order supply items that are running low.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
8. Attend meetings and inservices as required.
9. Utilize appropriate communications channels and maintain records, reports and files as required.
10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible.
11. Adhere to company policies and procedures and participate in achievement of company objectives.
12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
13. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Passenger Assistance Agent
Boston, MA job
Meet inbound and outbound flights to provide services with wheelchairs, aisle chairs and to passengers needing special assistance
QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred.
3. Must be 18 years of age or older.
4. Must have a reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to read, understand and carry out instructions in English.
4. Ability to work from verbal and written instructions.
5. Ability to communicate in English clearly and concisely verbally and in written form.
6. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
7. Must be able to lift, carry and/or hold up to 75 lbs.
8. Must pass pre-employment and random drug test.
9. Must complete a criminal background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Actively participate in the Safety Management System (SMS)
2. Provide special assistance to passengers as requested.
3. Provide general information and directions to passengers.
4. Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal).
5. Check equipment thoroughly before use (wheels, locks, seats, back & footrests).
6. Lock wheels when assisting passengers in/out of courtesy chair.
7. Always use both hands when pushing courtesy chairs.
8. Always back chairs down inclines.
9. ALWAYS request assistance from another employee when transferring passenger from one chair to another (if passenger cannot transfer him/herself).
10. NEVER take a courtesy chair up/down a stairway or escalator.
11. Complete appropriate documentation in a timely manner.
12. Be neat and careful when handling other people's property, especially mobility aids and luggage.
13. Must be familiar with all Government/Client/Airport/Company regulations.
14. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
15. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
16. Attend meetings and in-services as required.
17. Utilize appropriate communications channels and maintain records, reports and files as required.
18. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
19. Identification badges must always be visible.
20. Adhere to company policies and procedures and participate in achievement of company objectives.
21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
22. Perform other duties as requested.
23. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
Electric Cart Driver
Boston, MA job
Transport passengers via electric cart within airline terminal.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous service industry experience preferred. 3. Must be 18 years of age or older. 4. Must have a valid driver's license.
5. Must have reliable transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Ability to communicate clearly and concisely in English in both verbal and written communication.
2. Ability to work from verbal and written instructions.
3. Treat all information as confidential.
4. Must be able to lift, stoop, squat, push stand and/or bend throughout shift.
5. Must be able to pull, lift and push heavy objects.
6. Must pass pre-employment and random drug tests and a pre-employment criminal background check.
7. Meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Must have clear driving record.
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with all Airlines/Company and airport regulations.
2. Deal courteously and tactfully with fellow employees, passengers, clients and the public.
3. Communicate effectively with others.
4. Communicates safety hazards and equipment problems to shift supervisor and management.
5. Provide transportation to passengers as requested.
6. Provide general information to passengers; give directions and flight information.
7. Always check equipment thoroughly before use (wheels, breaks, seats, radio) to insure equipment is functioning properly.
8. At the beginning of each shift fill out cart and radio log.
9. At the end of each shift turn in keys and radio to supervisor on duty.
10. Always park carts in assigned places.
11. SAFETY FIRST!!! Drive at a slow manageable speed. (Maximum speed should be no faster than a jogging pace.)
12. Drive with both hands on the wheel and sit in an upright position. LOOK PROFESSIONAL.
13. Seating must be limited to seven passengers or fewer. NEVER, allow a passenger to ride in a standing position in the baggage carrier or on the back bumper.
14. Assure that all body parts and baggage are inside the cart before proceeding.
15. "EXCUSE THE CART, PLEASE" is the only acceptable warning phrase to be used when approaching a pedestrian in the concourse. Never pass until you are sure they know of your presence.
16. You must always stop before entering and exiting a connecting building.
17. Never leave keys or radio on unattended cart. Lock cart if it will be out of your sight.
18. Charge carts at scheduled intervals.
19. If battery charge indicator is in the RED or shoots onto the RED, stop the cart immediately and contact the coordinator's office.
20. When cart is parked for charging, be sure the charging switch is on and verify that the plug is working.
21. Be aware of the Coordinator's Office signal lights (if applicable)
22. Always stop if a gate agent requests it. If you are on assignment, call another cart driver.
23. Never pass another moving cart. If you need to pass a stopped cart, announce "CART PASSING". The other Cart driver must acknowledge you.
24. Always keep one cart length between you and the cart in front of you at all times. NO TAILGATING.
25. Never leave unaccompanied minors unattended.
26. All cart incidents, regardless of severity, must be reported to the shift supervisor.
27. Always get off the cart to assist passengers.
28. NEVER SOLICIT TIPS.
29. May be required to dispatch carts as needed.
30. Always complete appropriate documentation.
31. Be neat and careful when handling other people's property, especially luggage.
32. Must be familiar with all FAA/Airline/Company regulations.
33. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
34. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
35. Attend meetings and inservices as required.
36. Utilize appropriate communications channels and maintain records, reports and files as required.
37. Must be attired in proper uniform as directed by company officials and identification badges must always be visible.
38. Adhere to company policies and procedures and participate in achievement of company objectives.
39. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
40. Perform other duties as requested.
Ground Support Equipment Mechanic
Primeflight job in Boston, MA
$32.00 Sunday - Thursday, 10:00 am - 6:30 PM WORK AIRSIDE. THINK GROUND LEVEL. PERFORM SKY HIGH - BECOME A GSE MECHANIC I TODAY The GSE Mechanic Level I is responsible for maintaining and repairing motorized and non-motorized ground support equipment, such as tugs and belt loaders, while performing advanced maintenance tasks to promote the longevity of the equipment.
WHAT IT'S LIKE TO WORK AS A GSE MECHANIC I
* Inspect, maintain, troubleshoot, and repair various mechanical components including engines, brakes, and body systems
* Diagnose and fix mechanical, electrical, and hydraulic issues following safety regulations and manufacturer guidelines
* Service equipment with necessary fluids like fuel, oil, and hydraulic fluid
* Operate and test ground equipment to assess performance and functionality
* Complete documentation including logging repairs, tracking parts, and following safety protocols
* Exemplify PrimeFlight customer service and safety standards
* Perform any additional duties as assigned by management
WHY WORK FOR PRIMEFLIGHT?
* Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary)
* We are committed to being a leading provider of commercial services within the aviation industry
* Our teams focus on maintaining a positive working environment and treating all team members with respect
* With more than 200 locations across the world, we offer opportunities for career progression
* Enjoy a competitive pay scale
QUALIFICATIONS
* 18 years of age or older
* Eligible to work in the United States
* 1-2 years of verified experience required
* Must provide their own tools and toolbox
* Demonstrate regular, predictable attendance at job location
* Must have a valid state-issued driver's license with an acceptable driving record
* Communicate effectively in English (reading, writing, speaking)
* Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
* Effectively communicate with colleagues and clients, both in-person and through electronic means
* Pass a background check and drug screen
* Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
* Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
* Ability to lift up to 70 pounds
* Prolonged standing and walking in an indoor/outdoor environment as applicable
* Must be able to reach with arms and grasp with hands
* Must be able to push, pull
* Must be able to crawl and crouch, at times, in confined tight spaces
* Must be able to bend, stretch, squat, kneel
* Must be able to climb and work at elevated heights
* Exposure to moderate and at times high noise levels
* Exposure to Biohazards and/or Chemicals
* Exposure to outdoor elements
* Be able to hear and respond to the spoken voice and to audible alarms
* Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
* Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
Dispatcher/Pager
Boston, MA job
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Previous radio / phone dispatch experience desirable.
4. Previous supervisory experience preferred.
5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
6. Must be 18 years of age or older.
7. Must have a reliable telephone and transportation number.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to work from verbal and written instructions.
4. Ability to communicate in English clearly and concisely verbally and in written form.
5. Must be detail-oriented and perform with minimal supervision.
6. Must be able to handle multiple situations simultaneously.
7. Must have excellent radio/telephone skills.
8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
9. Must be able to lift, carry and/or hold up to 75 lbs.
10. Must pass pre-employment and random drug test.
11. Must complete a criminal background check.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with and abide by all Client/company regulations.
2. Work with Client Special Services Representatives to ensure all requests for services are met.
3. Pull assignments or work orders from computer, as needed.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Escalate issues to operations Manager Immediately.
8. Deal courteously and tactfully with fellow employees and passengers if necessary.
9. Communicate effectively with fellow employees.
10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
13. Maintain and distribute radios (where applicable).
14. Always complete the appropriate documentation and reports in thorough and timely manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Provide general information and directions to passengers.
17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
18. Attend meetings and inservices as required.
19. Utilize appropriate communications channels and maintain records, reports and files as required.
20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
21. Identification badges must always be visible.
22. Adhere to company policies and procedures and participate in achievement of company objectives.
23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
24. Perform other duties as requested.
CDL Bus Drivers - Boston, MA
Boston, MA job
Imagine a career that truly takes you places, where you get to travel and meet new people every day along the journey. For 100 years, our Greyhound Drivers have been the heart and soul of our company, serving the transportation needs of communities across the nation. Do you enjoy meeting new people and have a passion for safety and the customer experience? Interested in a job that pays you to travel? Come join us in serving America's passengers as we continue our legacy of putting the wheels in motion.
Responsibilities
Operate a bus in a safe and efficient manner, adhering to traffic laws and safety regulations
Follow designated routes and schedules, making necessary adjustments when required
Ensure the safety and comfort of passengers by providing assistance when needed and maintaining a clean bus
Perform pre-trip and post-trip inspections to ensure the bus is in good working condition
Maintain a clean and orderly bus, including regular cleaning of the interior and exterior
Report any maintenance issues, accidents, or incidents to the appropriate authorities
Assist passengers with boarding, exiting, and securing their personal belongings
Follow emergency procedures and respond to incidents in accordance with company protocols
Keep records of miles driven, fuel usage, and other required documentation
Stay updated on company policies and safety procedures
Qualifications
Fully Licensed with Class A or B Commercial Driver's License (CDL)
Possesses Passenger 16+ endorsement and no air brake restriction
22 years of age or older
Able to pass a DOT physical and pre-employment drug screen
Full-time employment consideration only
Ability to work varied schedule based on regional driver needs
Benefits
Medical, Dental, and Vision Plans
401K with company-matched contributions
Life Insurance
Paid Vacation, Holidays, and Sick Days
Free Travel Passes
Annual Uniform Allowance
Driver Union membership & representation
Career Advancement Opportunities
Compensation Range USD $29.40 - USD $31.28 /Hr.
Auto-ApplyCabin Service Supervisor
Boston, MA job
Must be 18 years of age or older HS Diploma or GED Valid Driver's License (Must meet the G2 Company Driving Policy) One (1) years of front-line experience in a similar or related role Minimum one (1) year of lead or supervisory experience in a similar or related role
Excellent verbal and written communication skills
Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history
Must have a reliable mode of communication and transportation
PREFERRED EXPERIENCE:
Experience in airport operations
Airline or airport operations experience
Leadership experience in the airline or airport operations experience
PERSONAL AND PHYSICAL REQUIREMENTS
Treat all information as confidential.
Possesses the tact to deal with situations at all levels, client representatives, employees, and the public.
Must be able to sit, stand, lift, and bend throughout shift.
Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow.
Must be willing and able to cope with various non-routine situations, including, but not limited to, early/late flights, weather and mechanical delays, and passenger assistance, including accommodation/re-accommodation.
Must pass pre-employment and random drug tests.
Must be able to read, understand, and carry out instructions in English.
Must meet requirements to obtain a security-sensitive identification badge.
Must be able to direct in English verbally.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
Be able to resolve problem situations with passengers when necessary.
PERFORMANCE RESPONSIBILITIES
Oversee administrative staff and assign duties to direct reports
Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
Ensure implementation of the Safety Management System (SMS)
Implement a safety plan for the station
Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
Perform all duties of subordinate employees when necessary.
Train/retrain all personnel in airline procedures, safety procedures, and company policies.
Maintain good employee relations. Handle employee problems efficiently and effectively.
Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
Adhere to company policies and procedures and participate in achieving company objectives.
Monitor employee activity and adjust as needed.
Handle off-schedule operations when the Manager is not available.
Perform other duties as requested.
Passenger Service Ramp Agent
Worcester, MA job
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitorsticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors.
QUALIFICATIONS:
EDUCATION AND EXPERIENCE
High School diploma or equivalent.
Computer experience necessary.
Previous Customer Service experience preferred
Must be 18 years of age or older.
Must have a working telephone number for contact.
Must have reliable telephone and transportation.
PERSONAL AND PHYSICAL REQUIREMENTS:
Treat all information as confidential.
Possess the tact to deal with all levels of situations, client representatives, employees and the public.
Ability to communicate clearly and concisely in verbal and written communication.
Must be able to read, write, understand and carry out instructions in English.
Must be able to stand/walk in terminal area throughout the scheduled shift.
Must be able to consistently push, pull and lift 50 to 70 lbs.
Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
Must pass pre-employment and random drug tests.
Must complete a criminal background check.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
Greet passengers, clients and airline personnel in a courteous and professional manner.
Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
Provide general information to passengers, give directions and flight information.
Actively particpate in the company's safety management system (SMS)
Provide special services (courtesy chairs/bag carts) as required.
Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
Summon the security supervisor and refer difficult or uncooperative passengers to security.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
Attend meetings and inservices as required.
Utilize appropriate communications channels and maintain records, reports and files as required.
Must be in proper uniform or business attire as directed by company officials.
Identification badges must always be visible.
Adhere to company policies and procedures and participate in achievement of company objectives.
Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
Perform other duties as requested.
Exit Lane Agent
Boston, MA job
Control access to restricted areas. Do not allow any person to return to the secure side of airport.
MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous experience in security, military, public contract preferred. 2. Must be 18 years of age or older.
3. Must have a reliable telephone and transportation.
4. Must have HS diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 70 lbs.
5. Must have good hearing and vision.
6. May be exposed to occasional loud noise levels.
7. Must pass pre-employment and random drug test.
8. Must be able to read, write, understand and carry out instructions in English.
9. Must pass a pre-employment background check.
10. Must be able to verbally direct in English.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
12. May be required to work weekends, overnight shifts and holidays.
ESSENTIAL FUNCTIONS:
1. Prevent unauthorized individuals from gaining access to the guarded area.
2. Patrol area designated by client.
3. Ensure all persons/property entering and leaving he premises are properly authorized.
4. Immediately report any discrepancies, violations, incidents and concerns to the supervisor on duty.
5. Never leave post without being properly relieved.
6. Answer telephones in a polite and professional manner.
7. Be able to operate a computer and access systems (where applicable).
8. Complete reports in detail and in a timely manner.
9. Must be familiar with all Governmental/Client/Company regulations.
10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
11. Project a positive image and respond to inquiries from clients, staff and public in courteous manner.
12. Utilize appropriate communications channels and maintain records, report and files as required.
13. Must be in proper uniform or business attire as directed by company officials.
14. Identification badges must always be visible.
15. Adhere to company policies and procedures and participate in achievement of company objectives.
16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
17. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Shuttle Customer Service Agent - BOS Airport
Primeflight Aviation Services job in Boston, MA
DRIVING SERVICE WITH A SMILE - JOIN US AS A SHUTTLE CUSTOMER SERVICE AGENT TODAY!
The Shuttle Customer Service Agent ensures safe, efficient, and friendly shuttle operations by assisting passengers with directions, luggage, and inquiries, maintaining cleanliness, conducting equipment checks, and supporting timely departures through effective communication.
WHAT IT'S LIKE TO WORK AS A SHUTTLE CUSTOMER SERVICE AGENT
Greet passengers warmly and provide clear directions regarding shuttle routes, terminals, and airport amenities
Coordinate shuttle departures every 10-15 minutes, ensuring smooth transitions and timely service
Assist passengers with luggage, boarding, and ensure everyone is seated before departure
Conduct pre-shift equipment checks and report any malfunctions immediately
Maintain shuttle and work area cleanliness between trips to ensure a safe, welcoming environment
Address passenger inquiries, complaints, and lost item reports with professionalism and care
Guide passengers during emergencies, following safety protocols and evacuation procedures
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more
(*part-time benefits may vary)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Must have a valid state-issued driver's license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
One year of customer service experience preferred
Knowledge of airport facilities, layout, terminal locations, and shuttle routes is a plus
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to crawl and crouch, at times, in confined tight spaces
May need to bend, stretch, squat, kneel
May need to climb and work at elevated heights
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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