PrimeFlight Aviation Services jobs in Charlotte, NC

WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY! The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee check-in and boarding, resolve issues, enforce airline policies, and promote excellence through training and collaboration across airport operations. WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE SUPERVISOR Oversee the daily operations of the customer service team to ensure high-quality passenger assistance Monitor and evaluate the performance of customer service agents, providing feedback and coaching Address and resolve escalated customer complaints and issues effectively Train and mentor customer service staff in best practices and airport-specific procedures Ensure team adherence to airline and airport policies, procedures, and service standards Facilitate effective communication between customer service agents and other airport department Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale QUALIFICATIONS 18 years of age or older Eligible to work in the United States Must have a valid state-issued driver's license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) 5 years of customer service experience 2 years of Customer Service Lead Knowledge of the Aviation Industry Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable May need to reach with arms and grasp with hands May need to push, pull May need to bend, stretch, squat, kneel Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Responsible for comprehensive cleaning of assigned locations within the airport to client specifications. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have a High School Diploma or GED. B. PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 50 lbs. 5. Must pass pre-employment and random drug test. 6. Must pass a pre-employment background check. 7. Must be able to read, write, understand and carry out instructions in English. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 10. Must have good hearing and vision. 11. May be required to work weekends, overnight shifts and holidays. 12. May be exposed to occasional loud noise levels. ESSENTIAL FUNCTIONS: 1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule. 2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations. 3. Leave notice for supervisor to re-order supply items that are running low. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 8. Attend meetings and in-services as required. 9. Utilize appropriate communications channels and maintain records, reports and files as required. 10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible. 11. Adhere to company policies and procedures and participate in achievement of company objectives. 12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 13. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Must be 18 years of age or older HS Diploma or GED Valid Driver's License (Must meet the G2 Company Driving Policy) One (1) years of front-line experience in a similar or related role Minimum one (1) year of lead or supervisory experience in a similar or related role Excellent verbal and written communication skills Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history Must have a reliable mode of communication and transportation PREFERRED EXPERIENCE: Experience in airport operations Airline or airport operations experience Leadership experience in the airline or airport operations experience PERSONAL AND PHYSICAL REQUIREMENTS Treat all information as confidential. Possesses the tact to deal with situations at all levels, client representatives, employees, and the public. Must be able to sit, stand, lift, and bend throughout shift. Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow. Must be willing and able to cope with various non-routine situations, including, but not limited to, early/late flights, weather and mechanical delays, and passenger assistance, including accommodation/re-accommodation. Must pass pre-employment and random drug tests. Must be able to read, understand, and carry out instructions in English. Must meet requirements to obtain a security-sensitive identification badge. Must be able to direct in English verbally. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES Oversee administrative staff and assign duties to direct reports Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime. Ensure implementation of the Safety Management System (SMS) Implement a safety plan for the station Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary Perform all duties of subordinate employees when necessary. Train/retrain all personnel in airline procedures, safety procedures, and company policies. Maintain good employee relations. Handle employee problems efficiently and effectively. Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public. Adhere to company policies and procedures and participate in achieving company objectives. Monitor employee activity and adjust as needed. Handle off-schedule operations when the Manager is not available. Perform other duties as requested.

QUALIFICATIONS: A. EDUCATION AND EXPERIENCE High School Diploma or equivalent. . Must be able to use critical thinking process to assess, analyze, and reach optimal conclusions. Should have computer skills, be resourceful and be able to communicate effectively using written and verbal methods. Must be able to self-manage. Must be reliable. Must be able and willing to work shifts, including extended hours and be subject to 'on-call" responses during off hours to accomplish tasks and goals. Must be performing satisfactorily in present position. Must have a current AOA ATL badge. Must have a valid driver's license with "D" on badge and be able to drive all G2 vehicles safely. B. PERSONAL AND PHYSICAL REQUIREMENTS Treat all information as confidential. Possess the tact to deal with all levels of employees and client representatives. Must be able to sit, stand, lift, and/or bend throughout shift. Must be able to lift, carry, and/or hold up to 10 lbs. Must pass drug test. Must meet necessary requirements to obtain a security sensitive identification badge. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: Responsible for organizing teams and ensuring efficient and smooth daily operation. Act as a Safety advocate and promote "Safety First!" mindset by ensuring compliance with all Safety policies and procedures in all areas of the operation. Help to prevent OJIs by detecting and correcting unsafe work practices. Responsible for conducting daily audits on all shifts to ensure reliable, proficient and effective cabin service performance. Promote team building and perform coaching/mentoring to develop and motivate team members (Leads). Assist Management team whenever needed. Provide and set the example for the delivery of distinctive customer service. Establish and manage performance audit results. Ensure information is communicated in a clear, concise and comprehensive manner. Ensure compliance with rules and standards of G2 Secure Staff, United Airlines and all relevant regulatory agencies. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training Ensure implementation of the Safety Management System (SMS) Implement safety plan for station Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary Actively participate in the Safety Management System

Responsible for the day-to-day activities of specific shift operation including employee group, maintenance and accuracy of timekeeping, effectively managing the work load, properly utilizing company and client vehicles and equipment, and reporting all discrepancies to the Account Manager and or General Manager. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary. 3. Verbal and written communications skills 4. Must be 18 years of age or older. 5. Must have a reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass pre-employment and random drug tests. 5. Must complete a criminal background check. 6. Must be able to read, understand, direct and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 9. Be able to resolve problem situations with employees and passengers when necessary. PERFORMANCE RESPONSIBILITIES: 1. Must be able to perform all duties of subordinate employees when necessary. 2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) 3. Schedule personnel daily and furnish copy to Account Manager. Obtain written approval form necessary use of overtime in advance. 4. Monitor employee activity and makes adjustments as needed. 5. Make sure employees follow all regulations/procedures. 6. Check In/Out sheets to insure all employees have logged in times correctly 7. Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism. 8. Communicate effectively with fellow employees and client representatives. 9. Make recommendations to Account Manager regarding personnel performance. 10. Act on and communicate safety hazards and equipment problems to Account Manager or General Manager. 11. Report inquiries and all other incidents to Account Managers. Emergency situations are to be reported immediately to Account Manager and/or General Manager. 12. Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner. 13. Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 14. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 15. Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback. 16. Attend meetings and in-services as required. 17. Utilize appropriate communications channels and maintain records, training files, reports and files as required. 18. Utilize company provided training materials and resources to develop a safe well trained staff while creating and maintaining a safe working environment. 19. Must be in proper business attire as directed by company officials. Identification badges must always be visible. 20. Adhere to company policies and procedures and participate in achievement of company objectives. 21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. 23. Ensure implementation of the Safety Management System (SMS) 24. Implement safety plan for station 25. Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary 26. Actively participate in the Safety Management System (SMS) 27. Perform other duties as requested.

INTRODUCTION $60,000/yrly Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Paid time off Growth potential WHY WORK FOR PRIMEFLIGHT? We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale ABOUT US We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry! ACCOUNT MANAGER AT PRIMEFLIGHT The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.   RESPONSIBILITIES Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction   Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals   Coordinate with internal departments to ensure the timely and effective delivery of services to clients   Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement   Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations   Resolve client inquiries, concerns, and issues promptly and professionally   Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts   Ensuring each position is covered and all requirements of the contract are met Maintaining accurate timekeeping for payroll purposes Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms Ensuring all incoming staff members have on-the-job training Communicating with airlines and other customers to provide exceptional customer service Ensure staff is meeting safety standards Counseling, Coaching and Participating in Disciplinary Actions Demonstrate regular, predictable attendance at job location Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts Perform any additional duties as assigned by management QUALIFICATIONS 18 years of age or older Eligible to work in the United States Must have a valid state-issued driver's license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) Bilingual in English/Spanish a plus 2 Years of Customer Management or Sales Experience    Knowledge of the Aviation Industry Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays Must be flexible to work extended hours on occasion to support our field operations To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Imagine a career that truly takes you places, where you get to travel and meet new people every day along the journey. For 100 years, our Greyhound Drivers have been the heart and soul of our company, serving the transportation needs of communities across the nation. Do you enjoy meeting new people and have a passion for safety and the customer experience? Interested in a job that pays you to travel? Come join us in serving America's passengers as we continue our legacy of putting the wheels in motion. Responsibilities Operate a bus in a safe and efficient manner, adhering to traffic laws and safety regulations Follow designated routes and schedules, making necessary adjustments when required Ensure the safety and comfort of passengers by providing assistance when needed and maintaining a clean bus Perform pre-trip and post-trip inspections to ensure the bus is in good working condition Maintain a clean and orderly bus, including regular cleaning of the interior and exterior Report any maintenance issues, accidents, or incidents to the appropriate authorities Assist passengers with boarding, exiting, and securing their personal belongings Follow emergency procedures and respond to incidents in accordance with company protocols Keep records of miles driven, fuel usage, and other required documentation Stay updated on company policies and safety procedures Qualifications Fully Licensed with Class A or B Commercial Driver's License (CDL) Possesses Passenger 16+ endorsement and no air brake restriction 22 years of age or older Able to pass a DOT physical and pre-employment drug screen Full-time employment consideration only Ability to work varied schedule based on regional driver needs Benefits Medical, Dental, and Vision Plans 401K with company-matched contributions Life Insurance Paid Vacation, Holidays, and Sick Days Free Travel Passes Annual Uniform Allowance Driver Union membership & representation Career Advancement Opportunities Compensation Range USD $26.28 - USD $31.28 /Hr.

Meet inbound and outbound flights to provide services with wheelchairs, aisle chairs and to passengers needing special assistance QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Must be 18 years of age or older. 4. Must have a reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to read, understand and carry out instructions in English. 4. Ability to work from verbal and written instructions. 5. Ability to communicate in English clearly and concisely verbally and in written form. 6. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 7. Must be able to lift, carry and/or hold up to 75 lbs. 8. Must pass pre-employment and random drug test. 9. Must complete a criminal background check. 10. Must meet necessary requirements to obtain a security sensitive identification badge. 11. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Actively participate in the Safety Management System (SMS) 2. Provide special assistance to passengers as requested. 3. Provide general information and directions to passengers. 4. Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal). 5. Check equipment thoroughly before use (wheels, locks, seats, back & footrests). 6. Lock wheels when assisting passengers in/out of courtesy chair. 7. Always use both hands when pushing courtesy chairs. 8. Always back chairs down inclines. 9. ALWAYS request assistance from another employee when transferring passenger from one chair to another (if passenger cannot transfer him/herself). 10. NEVER take a courtesy chair up/down a stairway or escalator. 11. Complete appropriate documentation in a timely manner. 12. Be neat and careful when handling other people's property, especially mobility aids and luggage. 13. Must be familiar with all Government/Client/Airport/Company regulations. 14. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 15. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 16. Attend meetings and in-services as required. 17. Utilize appropriate communications channels and maintain records, reports and files as required. 18. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 19. Identification badges must always be visible. 20. Adhere to company policies and procedures and participate in achievement of company objectives. 21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 22. Perform other duties as requested. 23. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.

Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred. 5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management). 6. Must be 18 years of age or older. 7. Must have a reliable telephone and transportation number. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions. 4. Ability to communicate in English clearly and concisely verbally and in written form. 5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously. 7. Must have excellent radio/telephone skills. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 9. Must be able to lift, carry and/or hold up to 75 lbs. 10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must be familiar with and abide by all Client/company regulations. 2. Work with Client Special Services Representatives to ensure all requests for services are met. 3. Pull assignments or work orders from computer, as needed. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Escalate issues to operations Manager Immediately. 8. Deal courteously and tactfully with fellow employees and passengers if necessary. 9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location. 11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. 13. Maintain and distribute radios (where applicable). 14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers. 17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 18. Attend meetings and inservices as required. 19. Utilize appropriate communications channels and maintain records, reports and files as required. 20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives. 23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 24. Perform other duties as requested.

**SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED!** The Wheelchair Supervisor leads and trains staff to deliver high-quality wheelchair services for passengers with mobility challenges, coordinates with airport departments, enforces service standards, and ensures passenger satisfaction and regulatory compliance. **WHAT IT'S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR** + **Supervise the daily operations and activities of the wheelchair service team** + **Ensure efficient scheduling of wheelchair attendants across various airport terminals** + **Train and mentor wheelchair attendants on best practices and customer service excellence** + **Manage and resolve any operational challenges or passenger complaints related to wheelchair services** + **Collaborate with airport authorities and airline staff to coordinate seamless service delivery** + **Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids** + **Ensure compliance with ADA regulations and airport/customer policies** + Exemplify PrimeFlight customer service and safety standards + Perform any additional duties as assigned by management **WHY WORK FOR PRIMEFLIGHT?** + Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more _(*part-time benefits may vary)_ + We are committed to being a leading provider of commercial services within the aviation industry + Our teams focus on maintaining a positive working environment and treating all team members with respect + With more than 200 locations across the world, we offer opportunities for career progression + Enjoy a competitive pay scale **QUALIFICATIONS** + 18 years of age or older + Eligible to work in the United States + Communicate effectively in English (reading, writing, speaking) + Proven ability to supervise teams effectively and handle challenging situations + Minimum of 1 year of experience in a supervisory role within customer service or airport operations + Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices + Effectively communicate with colleagues and clients, both in-person and through electronic means + Pass a background check and drug screen + Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) + Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. **PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:** + Ability to lift up to 70 pounds + Prolonged standing and walking in an indoor/outdoor environment as applicable + May need to reach with arms and grasp with hands + May need to push, pull + May need to crawl and crouch, at times, in confined tight spaces + May need to bend, stretch, squat, kneel + Exposure to moderate and at times high noise levels + Be able to hear and respond to the spoken voice and to audible alarms + Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers + Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. **SMS/Text Communications** By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience preferred. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have valid driver's license. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to do repeated heavy lifting (up to 70 lbs.) for extended periods of time on a regular basis. 4. Must be able to sit, stand, lift, and/or bend throughout shift. 5. Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow. 6. Must pass pre-employment and random drug tests. 7. Must pass a Criminal Background check 8. Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation. 9. Must be able to read, write, understand and carry out instructions in English. 10. Must be able to verbally direct in English. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 12. Must have clear driving record. PERFORMANCE RESPONSIBILITIES: 1. Handling and care of passenger baggage. Loading, unloading, transportation to and from various locations of the airport. 2. Handling and care of U.S. Mail, freight, express parcels. Loading, unloading, transportation to and from various locations of the airport. 3. All ground handling must be accomplished in accordance to customer and G2 specifications. 4. Must be safety oriented. Safety of personnel, passengers, equipment and aircraft is your number one priority at all times. 5. Operation of various aircraft servicing equipment to handle aircraft electrical, engine start, lavatories and water service, and deicing in some locations. 6. Provide safe guidance of aircraft to and from parked areas, taxiways and gate areas. Utilizing visual, hand, verbal and electronic communications. 7. Pushing or towing aircraft to and from designated locations on the airport. 8. Able to assist disabled passengers in and out of the aircraft. 9. Thorough cleaning of aircraft interiors, including turn and overnight as directed by company and/or client specifications and procedures. 10. Pull computer work assignments and provision aircraft as directed. 11. Pull assignments or work orders from computer, as needed. 12. Do all reports accurately and in a timely manner. 13. Must be familiar with all FAA/Airline/Company/Airport regulations. 14. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 15. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 16. Attend meetings and inservices as required. 17. Utilize appropriate communications channels and maintain records, reports and files as required. 18. Must be attired in proper uniform and protective gear as directed by company officials and identification must always be visible. 19. Adhere to company policies and procedures and participate in achievement of company objectives. 20. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 21. Perform other duties as requested.

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary. 3. Must have proven previous supervisor/management exp. 4. Verbal and written communications skills 5. Must be 18 years of age or older. 6. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass pre-employment and random drug tests. 5. Must complete a criminal background check. 6. Must be able to read, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 10. Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES: 1. Must be able to perform all duties of subordinate employees when necessary. 2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) 3. Schedule personnel daily and furnish copy to General/Ops or Account Manager. 4. Monitor employee activity and makes adjustments as needed, 5. Make sure employee follow all regulations/procedures. 6. Check In/Out sheets to insure all employees have logged in times correctly. 7. Deals courteously and tactfully with fellow employees. 8. Communicate effectively with fellow employees and client representatives. 9. Make recommendations to General Manager and/or Ops Manager regarding personnel performance. 10. Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager. 11. Make sure state licenses and training records are current. 12. On call 24 hours per day. 13. Report inquiries and other major incidents to General Manger/Ops Manager or Account Manager. 14. Respond to inquiries from client, staff, and passengers in a courteous manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 17. Attend meetings and inservices as required. 18. Utilize appropriate communications channels and maintain records, reports and files as required. 19. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible. 20. Adhere to company policies and procedures and participate in achievement of company objectives. 21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. 23. Perform other duties as requested.

WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT LEAD TODAY! The Customer Service Agent Lead supervises and supports a team of agents to ensure efficient check-in and boarding, resolve passenger concerns, uphold airline policies, and foster a high standard of customer service through training, collaboration, and performance monitoring. WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE AGENT LEAD Supervise and lead a team of customer service agents, ensuring high-quality passenger service Train and mentor new agents in customer service protocols and airport procedures Handle escalated customer issues and complaints with professionalism and tact Coordinate staff schedules and assignments to ensure adequate coverage Monitor team performance and provide feedback to improve service quality Ensure compliance with all airline and airport regulations and procedures Collaborate with other airport departments to resolve operational issues affecting customer service Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale QUALIFICATIONS 18 years of age or older Eligible to work in the United States Must have a valid state-issued driver's license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) 1 year as a Customer Service Agent Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable May need to reach with arms and grasp with hands May need to push, pull May need to bend, stretch, squat, kneel Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED! The Wheelchair Supervisor leads and trains staff to deliver high-quality wheelchair services for passengers with mobility challenges, coordinates with airport departments, enforces service standards, and ensures passenger satisfaction and regulatory compliance. WHAT IT'S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR * Supervise the daily operations and activities of the wheelchair service team * Ensure efficient scheduling of wheelchair attendants across various airport terminals * Train and mentor wheelchair attendants on best practices and customer service excellence * Manage and resolve any operational challenges or passenger complaints related to wheelchair services * Collaborate with airport authorities and airline staff to coordinate seamless service delivery * Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids * Ensure compliance with ADA regulations and airport/customer policies * Exemplify PrimeFlight customer service and safety standards * Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? * Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary) * We are committed to being a leading provider of commercial services within the aviation industry * Our teams focus on maintaining a positive working environment and treating all team members with respect * With more than 200 locations across the world, we offer opportunities for career progression * Enjoy a competitive pay scale QUALIFICATIONS * 18 years of age or older * Eligible to work in the United States * Communicate effectively in English (reading, writing, speaking) * Proven ability to supervise teams effectively and handle challenging situations * Minimum of 1 year of experience in a supervisory role within customer service or airport operations * Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices * Effectively communicate with colleagues and clients, both in-person and through electronic means * Pass a background check and drug screen * Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) * Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: * Ability to lift up to 70 pounds * Prolonged standing and walking in an indoor/outdoor environment as applicable * May need to reach with arms and grasp with hands * May need to push, pull * May need to crawl and crouch, at times, in confined tight spaces * May need to bend, stretch, squat, kneel * Exposure to moderate and at times high noise levels * Be able to hear and respond to the spoken voice and to audible alarms * Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers * Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have prior baggage service or airline experience. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass a pre-employment drug test. 5. Must pass a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area. 2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored. 4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly. 5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available. 6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags. 7. Must be familiar with all FAA/Airline/Company regulations. 8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs. 9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 10. Attend meetings and in-services as required. 11. Utilize appropriate communications channels and maintain records, reports and files as required. 12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Assign daily assignments to agents and follow up to ensure duties are correct and complete. 16. Complete Supervisor Checklist daily. 17. Ensure Queues are checked and responded to each hour. 18. Ensure that all agents have been properly trained to complete daily assignments and duties. 19. Ensure that proper on hand inventories are completed correctly and completely each shift. 20. Ensure that all agents are dressed properly and professionally. 21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc. 22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly. 23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file. 24. Ensure that agents are 100% compliant on recurrent/ongoing training. 25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate. 26. Perform other duties as requested.

Responsible for overseeing and assisting in providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience preferred. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have valid driver's license. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to read, write, understand and carry out instructions in English. 4. Ability to communicate in English clearly and concisely verbally and in written form. 5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously. 7. Must have excellent radio/telephone skills. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 9. Must be able to do repeated heavy lifting (up to 70 lbs.) for extended periods of time on a regular basis. 10. Must be able to sit, stand, lift, and/or bend throughout shift. 11. Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow. 12. Must pass pre-employment and random drug tests. 13. Must pass a Criminal Background check. 14. Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation. 15. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 16. Must have clear driving record. PERFORMANCE RESPONSIBILITIES: 1. Handling and care of passenger baggage. Loading, unloading, transportation to and from various locations of the airport. 2. Handling and care of U.S. Mail, freight, express parcels. Loading, unloading, transportation to and from various locations of the airport. 3. All ground handling must be accomplished in accordance to customer and G2 specifications. 4. Must be safety oriented. Safety of personnel, passengers, equipment and aircraft is your number one priority at all times. 5. Operation of various aircraft servicing equipment to handle aircraft electrical, engine start, lavatories and water service, and deicing in some locations. 6. Provide safe guidance of aircraft to and from parked areas, taxiways and gate areas. Utilizing visual, hand, verbal and electronic communications. 7. Pushing or towing aircraft to and from designated locations on the airport. 8. Able to assist disabled passengers in and out of the aircraft. 9. Thorough cleaning of aircraft interiors, including turn and overnight as directed by company and/or client specifications and procedures. 10. Pull computer work assignments and provision aircraft as directed. 11. Pull assignments or work orders from computer, as needed. 12. Do all reports accurately and in a timely manner. 13. Must be familiar with all FAA/Airline/Company/Airport regulations. 14. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 15. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 16. Attend meetings and inservices as required. 17. Utilize appropriate communications channels and maintain records, reports and files as required. 18. Must be attired in proper uniform and protective gear as directed by company officials and identification must always be visible. 19. Adhere to company policies and procedures and participate in achievement of company objectives. 20. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 21. Perform other duties as requested.

Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous Customer Service experience preferred 4. Must be 18 years of age or older. 5. Must have a working telephone number for contact. 6. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to communicate clearly and concisely in verbal and written communication. 4. Must be able to read, write, understand and carry out instructions in English. 5. Must be able to stand/walk in terminal area throughout the scheduled shift. 6. Must be able to consistently push, pull and lift 50 to 70 lbs. 7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards. 8. Must pass pre-employment and random drug tests. 9. Must complete a criminal background check. 10. Must meet necessary requirements to obtain a security sensitive identification badge. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Greet passengers, clients and airline personnel in a courteous and professional manner. 2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents. 3. Provide general information to passengers, give directions and flight information. 4. Provide special services (courtesy chairs/bag carts) as required. 5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize. 6. Summon the security supervisor and refer difficult or uncooperative passengers to security. 7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 9. Attend meetings and inservices as required. 10. Utilize appropriate communications channels and maintain records, reports and files as required. 11. Must be in proper uniform or business attire as directed by company officials. 12. Identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Perform other duties as requested.

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED! The Wheelchair Supervisor leads and trains staff to deliver high-quality wheelchair services for passengers with mobility challenges, coordinates with airport departments, enforces service standards, and ensures passenger satisfaction and regulatory compliance. WHAT IT'S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR Supervise the daily operations and activities of the wheelchair service team Ensure efficient scheduling of wheelchair attendants across various airport terminals Train and mentor wheelchair attendants on best practices and customer service excellence Manage and resolve any operational challenges or passenger complaints related to wheelchair services Collaborate with airport authorities and airline staff to coordinate seamless service delivery Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids Ensure compliance with ADA regulations and airport/customer policies Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale QUALIFICATIONS 18 years of age or older Eligible to work in the United States Communicate effectively in English (reading, writing, speaking) Proven ability to supervise teams effectively and handle challenging situations Minimum of 1 year of experience in a supervisory role within customer service or airport operations Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable May need to reach with arms and grasp with hands May need to push, pull May need to crawl and crouch, at times, in confined tight spaces May need to bend, stretch, squat, kneel Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.