Medical Receptionist jobs at Penn Medicine Princeton Health - 53 jobs

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: Penn Primary Care and Specialty Practices (PPC/PSP) Department: Delancey Medical Associates Location: 800 Walnut St. Philadelphia, PA Hours: Full-Time Summary: + The Medical Records Clerk must maintain a strong patient/customer focus that supports the delivery of the highest quality of care and shares a passion for patient and customer centered care to assist in exceeding patient satisfaction. The primary purpose of the position is to coordinate the medical records process in the practice inclusive of scanning, filing, medical records requests, and patient/customer service. Responsibilities: + Prioritizes and scans all appropriate paper data routinely as they come to the department in to the electronic medical record (EMR). + Follows appropriate scanning process as specified by UPHS/Department defined process, ensuring patient is properly identified and document is attached/routed appropriately in the EMR. + Confirms the presence of the scanned file in the appropriate place in the EMR system prior to the destruction of the paper copy per department protocol. + As appropriate and as per department protocols, responds to requests and questions related to medical records services in an accurate, timely and professional manner. + Notifies supervisor of any scanning problems. + Sorts, prioritizes, and disperses faxes and mail according to established protocols. + Enables communication by answering the phone, providing excellent customer service, and by placing calls to internal and external information sources. + Maintains compliance with all federal, state and local regulatory standards and requirements. Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 1+ years customer service experience; ideally within a healthcare setting (Required) + Associate of Arts or Science (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 292893

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Title:** Medical Records Clerk **Organization:** PAH Farm Journal Building **Location:** Pennsylvania Hospital- 800 Spruce St **Hours:** Mon-Fri office hours per department needs **Summary:** + The Medical Records Clerk must maintain a strong patient/customer focus that supports the delivery of the highest quality of care and shares a passion for patient and customer centered care to assist in exceeding patient satisfaction. The primary purpose of the position is to coordinate the medical records process in the practice inclusive of scanning, filing, medical records requests, and patient/customer service. This position is responsible for coordinating and maintaining patient medical records in compliance with and JCAHO policies and procedures. **Responsibilities:** + Daily update of Electronic Medical Records and keep Document Manager in good standing for compliant Medical Records + Follows appropriate scanning process as specified by UPHS/Department defined process, ensuring patient is properly identified and document is attached/routed appropriately in the EMR. + Prioritizes and scans all appropriate paper data routinely as they come to the department in to the electronic medical record (EMR). + Monthly CQI Report reflecting General Consent tracking Goal is zero yearly outstanding. + Complete AOB updates daily and reporting weekly to meet documentation requirements. + Tracking and processing necessary documentation for Medical Records and Reimbursement requirements. + Confirms visits in CPR+ Visit log for billing purposes daily. + Confirms the presence of the scanned file in the appropriate place in the EMR system prior to the destruction of the paper copy per department protocol. + Sends requests and monitors tracking procedure of any Advanced Directives to be kept in the patient's record. + As appropriate and as per department protocols, responds to requests and questions related to medical records services in an accurate, timely and professional manner. + Sorts, prioritizes, and disperses faxes and mail according to established protocols. + Enables communication by answering the phone, providing excellent customer service, and by placing calls to internal and external information sources. + Provides support and backup to Reception and Admin Support group when required. + Maintains compliance with all federal, state and local regulatory standards and requirements. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 2+ years work experience required of which one year is in a health/medical office environment (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 292552

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Performs, Lead receptionist and registration tasks for the Physical Rehabilitation Department. Assists the Rehabilitation Systems Coordinator and Site Lead Therapist with day to day and monthly communications, statistics, customer service, financial reports, payroll and other related tasks. Responsibilities: + Collaborates with Site Lead to ensure that the front desk operations are running smoothly.Provides supervision, mentoring and feedback to the Patient Service Registrar on office skills, strategies, and tactics as needed.Responsible for the scheduling of the Patient Service Registrar and reviews PTO request with the Site Lead and Rehabilitation Systems CoordinatorWill perform registrar duties as needed.Responsible for ensuring front desk activities are done on a timely basis including, Patient scheduling and registration, chart preparation and patient calls, Evaluation and progress note logs and Daily patient charges.Maintains up to date knowledge of third party payor systems as they relate to Rehabilitation.Counsels patients as needed on financial concerns and questions.Facilitates financial / business office requests concerning patient authorizations, denials, and balance-billed questions.Maintains logs of critical communications between the Rehabilitation cost center and other health care offices (physicians, hospital departments, external agencies).Maintain agenda and minutes for any site-specific PSR meetings.Assist in the use of and maintenance of the scheduling system.Ensure staff are educated and update how to use the Electronic Medical Record (EMR). Provides operational in-services and orientation to the patient services representatives and other staff as needed.Assists with patient complaint resolution and recovery.Participates in the hiring process of the Patient Services Representatives.Monitors the processes concerning patient record maintenance, charge entry accuracy, and intra office/interoffice business functions.Assists in gathering and organizing monthly and yearly statistical reports for the cost center.Responsible for the maintenance and storage of Rehabilitation paper medical records within the cost center as appropriate. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Education Specialization:Equivalent Experience:-And Insurance billing and registration experience and knowledge of medical terminology is required. Previous medical office/clinic Supervisory experience preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 301194

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Position Summary: The Procedure Scheduler schedules patients for surgery or specialty procedures, maintains an understanding of the procedures being performed, and schedules each procedure in accordance with the operating and or managing physician's schedule. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Schedules patient procedures in accordance with the operating physician's, surgical assistants, and or other specialists' schedules. + Obtains necessary pre-authorizations for all procedures. + Assists in the preparation of procedure orders. + Ensures that all patient consents are available in the chart prior to the day of the procedure. + Reviews pre procedure checklist to verify all required tests are completed prior to the procedure. + Maintains knowledge of the various procedures performed and associated medical coding in order to accurately schedule procedure with associated equipment and supply needs. + Coordinates all procedure-related appointments for the patient i.e. pre-op teaching classes, post-op appointments, pre-op testing, and any additional follow up. + Assists in providing patients with pre-procedure instructions i.e. time to arrive, food and drink intake instructions, etc . + Communicates any changes or cancellations in scheduled procedure times to patients and affected providers facilities. Responsible for rescheduling procedures as necessary. + Assists with the coordination of physicians' procedure, the office, and meeting schedules as needed. + The following duties are considered secondary to the primary duties listed above: + Other duties as assigned. Responsibilities: + Minimum Required Qualifications: + High School diploma or equivalent required. + Three 3 or more years experience working in the medical field medical office setting. + Strong computer skills including Excel and Wo rd . + Strong communication skills. + Proven ability to multi-task and prioritize. + Three 3 or more prior years' experience working in a surgical office or as a surgical scheduler. + Prior pre-authorization experience. + Bi-lingual Spanish . + Insurance pre-certification experience. + Knowledge of CPT codes and ICD codes and their use. + Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: + The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception. + New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material: + A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible. + Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought: + The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure. + The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: + Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace. + Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job. + Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. + Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. + Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 289942

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job: Procedure Scheduler- Radiation Hours: Full time: Rotating schedule, day shift hours Location: 2100 Harrisburg Pike, Suburban Outpatient Pavillion Summary: + Position Summary: The Procedure Scheduler schedules patients for surgery or specialty procedures, maintains an understanding of the procedures being performed, and schedules each procedure in accordance with the operating and or managing physician's schedule. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Schedules patient procedures in accordance with the operating physician's, surgical assistants, and or other specialists' schedules. + Obtains necessary pre-authorizations for all procedures. + Assists in the preparation of procedure orders. + Ensures that all patient consents are available in the chart prior to the day of the procedure. + Reviews pre procedure checklist to verify all required tests are completed prior to the procedure. + Maintains knowledge of the various procedures performed and associated medical coding in order to accurately schedule procedure with associated equipment and supply needs. + Coordinates all procedure-related appointments for the patient i.e. pre-op teaching classes, post-op appointments, pre-op testing, and any additional follow up. + Assists in providing patients with pre-procedure instructions i.e. time to arrive, food and drink intake instructions, etc . + Communicates any changes or cancellations in scheduled procedure times to patients and affected providers facilities. Responsible for rescheduling procedures as necessary. + Assists with the coordination of physicians' procedure, the office, and meeting schedules as needed. + The following duties are considered secondary to the primary duties listed above: + Other duties as assigned. Responsibilities: + Minimum Required Qualifications: + High School diploma or equivalent required. + Three 3 or more years experience working in the medical field medical office setting. + Strong computer skills including Excel and Wo rd . + Strong communication skills. + Proven ability to multi-task and prioritize. + Three 3 or more prior years' experience working in a surgical office or as a surgical scheduler. + Prior pre-authorization experience. + Bi-lingual Spanish . + Insurance pre-certification experience. + Knowledge of CPT codes and ICD codes and their use. + Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: + The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception. + New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material: + A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible. + Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought: + The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure. + The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: + Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace. + Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job. + Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. + Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. + Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 287744

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job: Procedure Scheduler- Infusion Hours: Full time: 08:00AM-4:30PM, day shift hours Location: 2100 Harrisburg Pike, Suburban Outpatient Pavillion Summary: + Position Summary: The Procedure Scheduler schedules patients for surgery or specialty procedures, maintains an understanding of the procedures being performed, and schedules each procedure in accordance with the operating and or managing physician's schedule. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Schedules patient procedures in accordance with the operating physician's, surgical assistants, and or other specialists' schedules. + Obtains necessary pre-authorizations for all procedures. + Assists in the preparation of procedure orders. + Ensures that all patient consents are available in the chart prior to the day of the procedure. + Reviews pre procedure checklist to verify all required tests are completed prior to the procedure. + Maintains knowledge of the various procedures performed and associated medical coding in order to accurately schedule procedure with associated equipment and supply needs. + Coordinates all procedure-related appointments for the patient i.e. pre-op teaching classes, post-op appointments, pre-op testing, and any additional follow up. + Assists in providing patients with pre-procedure instructions i.e. time to arrive, food and drink intake instructions, etc . + Communicates any changes or cancellations in scheduled procedure times to patients and affected providers facilities. Responsible for rescheduling procedures as necessary. + Assists with the coordination of physicians' procedure, the office, and meeting schedules as needed. + The following duties are considered secondary to the primary duties listed above: + Other duties as assigned. Responsibilities: + Minimum Required Qualifications: + High School diploma or equivalent required. + Three 3 or more years experience working in the medical field medical office setting. + Strong computer skills including Excel and Wo rd . + Strong communication skills. + Proven ability to multi-task and prioritize. + Three 3 or more prior years' experience working in a surgical office or as a surgical scheduler. + Prior pre-authorization experience. + Bi-lingual Spanish . + Insurance pre-certification experience. + Knowledge of CPT codes and ICD codes and their use. + Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: + The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception. + New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material: + A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible. + Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought: + The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure. + The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: + Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace. + Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job. + Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. + Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. + Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 283734

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Under close supervision and only when consistent with local pharmacy regulations, prepares patient inventory shipping documents and coordinates the delivery of shipments. Maintains contact with patients and caregivers to achieve such coordination. Responsibilities: + Prepares ship tickets using the standard templates. For static patients prepares ship list relative to the patient's exact inventory. Any discrepancies in inventory are communicated to the appropriate team member or manager.Prints ship list, and pump and pole DME list for Medicare and Medicaid patients.Coordinates alternate delivery plans if a patient or caregiver will not be available on the scheduled delivery day, if possible, and documents such in the EMR.Schedules pick-ups. Prints P/U and gives to warehouse representative.Communicates all pertinent issues to the team and delivery staff relative to supplies and deliveries.Confirms/coordinates patient delivery days with the patient via first verbal phone conversation. Verifies patient insurance monthly. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 2+ years Customer Service focused industry; health care experience preferred Education Specialization: + Bachelor of Arts or Science + Education Specialization: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299142

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **General Summary Statement** The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities. **Essential Duties and Responsibilities** + Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner + Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system. Explains and obtains signatures as needed. + Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable o Identifies and collects co-pays from patients at the time of registration § Post payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standards o Obtains referrals as required from patients, physician offices or online resources o Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications. o Accurately completes MSP and ABN documentation as necessary o Scans necessary documentation into Patient Record in EHR o Places orders in clinic software applications as necessary + Assume the role of scheduler as needed. o Ensure complete accuracy when scheduling patients' initial evaluation to include informing patients of all required information necessary on day of appointment. o Verify appointment availability for each treatment visit using the current scheduling system. **Education Training and Experience** + High School graduate or equivalent + Experience and knowledge of patient registration and/or insurance verification including software applications preferred. + Demonstrated ability to interact effectively and professionally within the work contact group. + Familiar with medical terminology and demonstrates excellent oral and written communication skills. Proven organization skills, and efficient work habits. + Sound analytical, problem solving and planning skills. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 295055

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Title:** Scheduler **Entity:** Penn Presbyterian Medical Center **Department:** Philadelphia Heart Institute **Location:** Penn Presbyterian Medical Center, 51 N 39th Street, Philadelphia, Pa Shift: Full Time, Monday - Friday, 8:00am to 4:30pm Summary: + The Outpatient Procedure Scheduler in the Division of Cardiology at Penn Presbyterian Medical Center is responsible for scheduling cardiac patients for EP Lab procedures and studies through collaboration with physicians, physician's offices, patients and other Hospital Staff, including admissions, Patient access, EP lab, and Echo lab. + The Scheduler is also trained to schedule Cath Lab and Invasive Vascular procedures, including: Packets, Reservations Forms, Insurance Authorizations, and to verify insurance is current. Responsibilities: + Accurately schedules/coordinates procedures and document needed information in the appropriate systems. Scheduling includes, but is not limited to, collecting correct patient information (demographics, insurance) and appropriate case data, and moving/canceling visit based on physician and/or patient availability. + Provides timely responses to patient messages and document follow-up on insurance issues in medical record. + Verifies appointment availability for each request using the scheduling system. + Ensures complete accuracy when scheduling to include informing patients of all required information necessary on day of exam procedure. + Patient/Customer Focus: Building strong patient/customer relationships and delivering patient centric solutions + Exemplifies customer service by answering phones and interacting with patients, staff and clinicians in a timely and pleasant manner. + Collaborates: Building partnerships and working collaboratively with others to meet shared objectives + Communicate Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences + Ensures Accountability: Holding self accountable to meet commitments Credentials: + H.S. Diploma/GED (Required) + 1-2 years of Healthcare experience (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300105

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Patient Service Coordinator **Department:** Cancer Center West Chester Clinic **Location:** East Marshall St Medical Office Building - 440 E Marshall St West Chester, PA **Hours:** M-F 8:00 am to 4:30 pm **Summary:** + As a valued member of the healthcare team, the Patient Service Coordinator (PSC) plays a crucial role in providing customer-centered care to patients. Collaborating and communicating effectively across multiple teams, the PSC assists patients with registration and appointment/chemotherapy scheduling while working in a fast-paced, medical oncology office. Punctuality and attendance are of utmost importance. Given the immunocompromised patient population, COVID vaccinations are mandatory. This position is based out of our West Chester office but may require rare travel to our Exton & Kennett Square offices. While preferred hours are M-F 8:00 am to 4:30 pm, schedules may be subject to slight changes based on practice needs. **Responsibilities:** + Coordinator Accountabilities: Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 292423

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Coordinator Department: OB-GYN Radnor Shared Location: Penn Medicine Radnor - 145 King of Prussia Rd Entity: CPUP Hours: Mon-Fri office hours per department needs Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + Assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294846

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Position Summary: Plans, organizes, directs and coordinates all aspects of the referral office. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Coordinates and monitors daily work flow processes and activities for meeting required referral insurance deadlines within 72 hours or as directed by provider - e.g., Stat emergent . + Daily reviews and monitors referral work que in order to provide accurate and timely referral process documentation. + Serves as the first-line resource for all customers internal external with regards to Insurance and Referrals. Must be knowledgeable in all areas of insurance verification and authorization referral processes. + Maintain accurate and current referral log on all patients. + Serve as liaison for patient with doctor offices with regards to processing referrals. Communication may be via fax telephone electronically. + Review and analyze managed care patient visits and ensure proper documentation of required services. + Coordinate internal functions and recordkeeping related to managed care organizations to meet compliance. + In collaboration with staff in LG Patient Financial Services, ascertain physician credentialing is current and required documentation on file. + Organizes in-service programs for staff regarding all referral insurance process changes and updates. + Liaison between patient and insurance company to explain to patient what their insurance company requires to meet referral authorization compliance. + Must have the ability to communicate in a positive, customer service manner when communicating with all customers or when using Department tools i.e., telephone, fax, email, voice mail, etc. . + Exhibits teamwork and excellent customer service skills without exception, at all time for both internal and external customers. + Collaboratively works with internal external LG staff, other physician offices, and outside agencies, to resolve patient questions and complaints regarding referral insurance issues. + The following duties are considered secondary to the primary duties listed above: + Maintains knowledge of registration and scheduling processes with the capability of filling in as needed based on office workload or staffing demands. + As needed, assist Billing Coordinator with assigned tasks. + Provide educational sessions to resident physicians and staff. + Identifies any system dysfunction or discrepancies and reports to Supervisor Manager, making recommendations for improving current department and hospital-wide procedures. + Assist with other projects or responsibilities as required by Supervisor Manager. + Addresses gaps in care in an attempt to help patients reconcile any remaining health care screenings or surveillances. + May outreach to patients who expresses a desire for a new LGHP PCP to schedule an appointment. Outreaches to patients who have not been seen within the prior 18 months at their LGHP PCP office and schedules patients accordingly to maintain their LGHP relationship. + Other duties as assigned. Responsibilities: + Minimum Required Qualifications: + High school diploma or certificate + One 1 year of computer experience + One 1 year clerical or clinical experience in a medical practice setting + One 1 year experience in medical referral insurance + One 1 year of using medical terminology + Basic keyboarding ability and telephone interpersonal etiquette is required. Successful completion of customer service training module or commensurate experience with successful completion of related competency testing is also required + ATTENTION CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: + The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time. + NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material: + The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions in mandatory. + PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought: + The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. + The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: + Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions. + Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace. + Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job. + Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. + Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. + Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. Credentials: Education or Equivalent Experience: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294135

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Patient Services Coordinator **Department:** Neurology Outpatient PPMC General Stroke **Location:** Penn Medicine University City - 3737 Market St **Hours:** Mon-Fri 8-4:30pm full time onsite **Summary:** + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. **Responsibilities:** + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + Assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. + Additional duties as needed. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299893

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Coordinator Department: Cancer Ctr VF Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd Hours: Full Time Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately. + Develops and maintains APM templates and master schedules + Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration + As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Credentials: Education or Equivalent Experience: + Associate's Degree or Bachelor's Degree preferred. Must successfully complete/pass EMR training/tests. + H.S. Diploma/GED and 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Must successfully complete/pass EMR training/tests. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 282746

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Associate Entity: Hospital of the University of Pennsylvania Department: Mercy ED Registration Location: Mercy Philadelphia Hospital, 501 South 54th Street, Philadelphia, PA Hours: Shift 1, Part-time days _**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania! **_ Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? + Position Summary: Assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. Job Duty/Responsibilities: + Strives to create and maintain a culture of safety and service excellence through the following accountabilities: + Greets and interacts with patients in a pleasant and professional manner, on phone or in person. + Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view. + Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC. + Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs. + Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service. + Ensure patient/family confidentiality, safety and security. + Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. + Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability. + Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks. _Safety:_ + Participates in Entity and Department wide initiatives for + Patient /Employee safety + Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. _Patient Service:_ + Takes accountability for ensuring patient/work areas are neat and clean. + Orders supplies, as requested, for practice/department. + As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC. + Schedule patient appointments (on phone or in person) accurately and completely: + Utilizes knowledge of schedules and protocols + Uses proper billing area/appointment location + Cancels/reschedules appointments as needed and changes appointment status in EPIC + Communicates changes to patient and confirms appointments. + If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine. + Responsible for arriving/departing activities of patient at practice and performs point of service activities + Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly + Finalizes all check-out procedures as per practice protocol + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required + Successfully navigate and resolve EPIC work queues - escalate as needed + Perform other duties as requested or assigned. _Financial:_ + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral. + Achieves proficiency in automated systems; such as EPIC APM and EMR (includinginbasket), hospital based EMRs (where necessary),Navinet, credit card machines, IPayment, etc. + Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols + Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration + Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations. + Generates/runs reports, as requested, related to front-end processes + Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges. _Regulatory Compliance:_ + Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required). + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME,etc) Change Management: + Flexible and readily adopts new processes and is engaged in practice operation changes. Required Education: + H.S. Diploma/GED and 2+ years Medical office experience or customer service experience. + Bachelor's Degree preferred. Preferred Experience: + Thorough knowledge of third party insurance coverage guidelines. + Must successfully complete/pass EPICschedgistrationtraining/tests. + EMR skills Required Experience: + Computer knowledge and skills. + Ability to speak English for a business setting. + Customer-focused communication skills (verbal/written). + Critical thinking and multi-tasking skills. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 298395

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Clinical Practices of University of Pennsylvania** **Department: Med Genetics** **Location: Hospital of the University of Pennsylvania- 3400 Spruce St** **Hours: Full-Time, Monday-Friday-8:30AM-5PM** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294833

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title:Patient Services Associate Department:Patient Access ER Registration Location:Pennsylvania Hospital, 800 Spruce Street Shift:Per Diem, Weekdays, weekend holiday availability Join Our Team as a PRN Patient Services Associate (PSA) at Penn Medicine! Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a dynamic, patient-focused environment? If so, we invite you to join our team as a PRN Patient Services Associate (PSA) at Penn Medicine! Summary: As a PRN Patient Services Associate, you will play a crucial role in ensuring a positive experience for our patients. You will support the practice/department by maintaining a patient-centered focus, assisting in the delivery of high-quality care, and helping to meet or exceed patient satisfaction and financial/operational targets. Your responsibilities will include managing patient arrivals and departures, handling patient calls and inquiries, coordinating appointments, updating insurance and billing information, and performing point-of-service activities. You may also rotate between different PSA functions and departments as needed. Key Responsibilities: Patient Service: + Anticipate and understand patient needs, manage service recovery efforts, and identify opportunities to enhance the patient experience. + Answer phones promptly, handle patient requests, retrieve voicemails, and take accurate messages, routing them appropriately through the EMR. + Schedule patient appointments by determining the reason for the visit, following established schedules and protocols, and communicating changes and confirmations. + Manage patient arrival and departure activities, including collecting copays, obtaining necessary signatures/forms, updating appointment status in the EMR, and finalizing check-out procedures. + Communicate with patients about flow and wait times, keeping the manager informed of potential issues. + Issue referrals and obtain pre-authorizations as required. Financial: + Maintain up-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral requirements. + Validate patient demographic/insurance information and register new patients into the EMR. + Accurately record receipts and participate in end-of-day cash reconciliation. + Resolve work queues and prioritize the recovery of missing charges. + Order office supplies and generate front-end process reports as requested. Other / Regulatory: + Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME). + Be flexible and readily adopt new processes and engage in practice operation changes. Credentials: + Epic Certifications (Required) + Must successfully complete/pass EPIC schedgistration training/tests Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Associate of Arts or Science (Required) + 4+ years of Customer Service Experience Or Completion of our Pathway Program in lieu of Associate's Degree. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293545

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Labor & Delivery/PETU/APU- 3 Preston/3Cathcart The Labor & Delivery, PETU and APU Units at Pennsylvania Hospital provide holistic, family centered services to the childbearing population of the Tri-state area including Central and Southern New Jersey, Northern Delaware and the Greater Philadelphia area and its suburbs. Labor & Delivery (L&D) is a Level III, tertiary care facility, located on the third floor of the Preston Building, which provides the following services: - Management of the uncomplicated pregnancy in the labor, delivery and recovery period - Management of the complicated pregnancy in the labor, delivery and recovery period - Operative procedures of pregnancy including cesarean section, cesarean hysterectomy, fallopian tubal ligation, and dilatation & curettage (D&E) - Antenatal testing including biophysical profile (BPP), non-stress test (NST), amniotic fluid volume indexing (AFI), and ultrasound - Interruption of pregnancy for genetic indications via cerclage removal, dilatation & evacuation, and prostaglandin induction. The Perinatal Evaluation and Treatment Unit (PETU) is a Level III, tertiary care facility located on the third floor of the Preston Building, which provides the following services: - Triage, evaluation and treatment of pregnancy complications occurring from 13 to 42 weeks of gestation - Antenatal testing including biophysical profile (BPP), non-stress test (NST), amniotic fluid volume indexing (AFI), and ultrasound - Evaluation and treatment of preeclampsia occurring after discharge from postpartum, within the first two weeks following delivery. The Antepartum Unit (APU) is a Level III, tertiary care facility located on the third floor of the Preston Building, which provides the following services: - Treatment of pregnancy complications occurring in the 5th to 42nd week of gestation - Antenatal testing includes biophysical profile (BPP), non-stress test (NST), contraction stress test (CST), Oxytocin challenge test, amniotic fluid volume indexing (AFI), and ultrasound - Treatment of pregnancy complications occurring after discharge from postpartum, generally in the first two weeks following delivery - Cervical ripening in preparation for the induction of labor - Post partum patients experiencing fetal or neonatal loss. Summary: + The unit clerk is an integral member of the patient care team who delivers quality care through collaboration and communication with team members. They work under the direct supervision of the nurse manager and the registered nurse to support the clerical and secretarial operations of the patient care unit. Responsible for key clerical functions and communication between the patient care team and patients/families. This role emphasizes the integration of clerical activities, health information record processing, hospitality and receptionist activities, and business service functions, incorporating organizational competencies of superior quality care and assuming responsibility and accountability for their role performance outcomes while supporting PAH's Relationship Based Care Model. Responsibilities: + Provides receptionist support including answering telephones, greeting visitors, and responding to patient call lights and ensuring that requests are either met or are handed off the appropriate nursing staff. + Ensures that health information records are properly obtained, duplicated, assembled maintained and disassembled. Inputs information into various computer systems. Navigates through various components of the computerized order entry and documentation system. + Uses discretion and protects the confidentiality of the patient. + Facilitates the patient admission transfer and discharge process. + Communicates STAT and NOW orders to RN's or other pertinent staff within established guidelines. + Communicates with ancillary and support services to ensure adequacy of office related equipment and forms. This includes all computer related equipment and supplies. + Uses patient progression software to communicate with patient support services to coordinate in-house escort, special dietary orders, menu delivery, etc. and notifies nursing staff of new room assignments + Attends to patient and family needs by coordinating visits for local clergy and interpreter services through Patient and Guest Service's. + Promptly notifies nurse in charge if unable to complete task, or assignment as directed. + Attends educational sessions at the request of the Nurse Manager. + Maintains neat and organized work station. + Responsible for maintaining pneumatic tube system. + Telephone Etiquette: Answering phone calls - introduce self, identify department address time of day, ask How may I help you? Telephone transfer - explain the reason for the transfer, ask permission, provide information before transferring, make sure someone is on the line before you disconnect. Taking a message - give urgent message to appropriate person, inform caller of the availability of the person he wants to talk with before asking for name Placing on Hold Ending a phone call + Uses effective interpersonal skills in all interactions. Makes eye contact and promptly greets all visitors, physicians, and patients who approach the nursing station or arrive on the unit. + Performs duties and exhibits behaviors consistent with Relationship Based Care philosophy of Pennsylvania Hospital. Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Education Specialization: Equivalent Experience: + And Post high school education, which includes computer courses and medical terminology, preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299272

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CCA-Penn Primary Care and Penn Specialty Practices** **Department: Valley Forge Floor 3** **Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd** **Hours: Full-Time** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 298962